Australia Pandemic Stage Emerging

Current marketing across channels Consumer Sentiment

• As part of strict measures in place to help slow the spread of the virus, in mid-March, • Concern in Victoria has increased drastically off the back of rising cases, with this the Federal Government requested Australians to cease all non-essential travel. As a concern permeating other states. More than half of Australians believe that the result, all domestic TEQ marketing activity was paused from this time. situation will keep deteriorating over the next three months.

• Queensland is in Stage Three of restrictions easing with tourism operations allowed • The Australian Treasury forecasts unemployment will increase from 7.4 per cent to 9 to recommence. There is no limit on overnight travel throughout the state for per cent by December 2020. ‘Almost one million Australians are jobless’ as at July Queenslanders and the Queensland border is now open to all states except Victoria 2020 – with the expectation of 240,000 more job losses by Christmas. and declared COVID-19 hotspots in NSW. Source: COVID-19 Brand Navigator, Nature Research and The Lab, Base: 27-29 March n=1000; bi- weekly pulses n=200, 30 March – 17 July 2020. • TEQ's Good to Go continues to roll out in the intrastate market. Stage Three interstate marketing activity has now expanded to all states and territories, with the exception of Victoria and NSW. Aviation

• Queensland borders opened to all states except Victoria on 10 July. Unlimited Competitor activity intrastate leisure travel has been permitted since 1 June. From 1 August, Greater Sydney has been declared a COVID-19 hotspot, and visitor arrivals to Queensland • Australian State Tourism Organisations (STOs) have started rolling out their domestic from these and three other NSW Local Government Areas will be turned away. interstate campaigns. Examples include Tourism WA's ‘We're Free to Wander out Yonder’ and Destination NSW's ‘Now's the time to love NSW’. • Interstate leisure services commenced on 10 July, with the resumption of a number of routes which had ceased operating during the height of the pandemic. Trade Partnerships • Domestic capacity into Queensland during w/c 27 July is operating at 31.8 per cent of business as usual (compared to forward schedules at 30 December). • COVID-19 has had a drastic impact on trade partnerships in Australia. TEQ is • On 22 July, Alliance Airlines commenced three services per week between Sunshine progressing conversations and implementing activity with trade partners as part of its Coast and Cairns with support from aviation recovery funding outlined above. Two market re-entry plans. Virgin Australia services (Adelaide-Gold Coast and Brisbane-Mount Isa) resumed on 21 and 22 July respectively with support from the Queensland Government's fund.

Please note: This update is a summary of the status of tourism (trade and aviation) and consumer sentiment in key source markets. These are anecdotal reports from our in-market teams and should not be relied upon as formal reporting. The update is accurate as at 29 July 2020. New updates from the past fortnight are shown in green text. United Kingdom Pandemic Stage Emerging

Current marketing across channels Consumer Sentiment

• Advertising is increasing across most national newspapers and editors are optimistic • A UK Government scheme entitled 'Eat Out to Help Out' launches on 3 August and but cautious about the future of travel. In a recent webinar, The Telegraph said will run until 31 August. The Government funded scheme allows patrons to receive a Australia would begin to feature more in the coming weeks due to the long lead 50 per cent discount on food and non-alcoholic drinks up to a maximum of GBP10 booking time out of the UK. per diner on Mondays, Tuesday and Wednesdays.

• TEQ re-engaged freelance media based in Australia who write for UK titles to ensure • Normality continues to resume in the UK, with galleries, spas and bowling alleys that they are ready to start pitching features towards September. opening from mid-July.

• A recent trio of reef, rainforest and outback inspired social posts has driven an • The Foreign and Commonwealth Office has imposed a 'handbrake restriction' on organic reach of over 30,000 and an engagement of almost 2,000. travel to Spain due to a spike in cases resulting in uncertainty around other approved European destinations.

• The UK Government outlined the requirement to wear a face mask in all shops Competitor activity throughout the UK, with an GBP100 fine enforced to those who do not comply.

• The UK Government has enforced a 14 day quarantine on UK travelers returning Source: gov.uk, 28 July 2020; gov.uk, 23 July 2020. from Spain this week, impacting 1.8 million UK holidaymakers. As of 28 July, holiday firms TUI and Jet2 have cancelled all flights and holidays to the Balearic Islands and Canary Islands. Trade Partnerships

• The two-month TEQ and Travel Bulletin training campaign concludes on 31 July Aviation 2020. The five-module training program delivered regional insight to the UK trade. • A trade eNewsletter inclusive of nature highlights and a reminder to complete the • No update. Travel Bulletin module was sent out to the UK trade last week, received by more than 700 UK travel agents.

• Most key distribution partners are now cancelling forward bookings to Australia until 2021.

Current marketing across channels Consumer Sentiment

• TEQ is pitching an exclusive pre-feature on the Museum of Underwater Art (MOUA) in • Germany has announced plans to offer free COVID-19 testing to all arriving Townsville to the leading German-speaking Sunday papers including Frankfurter passengers at its airports. The decision was made by health ministers and senators Allgemeine Sonntagszeitung with an estimated reach of 700,000 and equivalent from the country’s state and federal governments. The test will be available to advertising value (EAV) of AUD50,000. returning holidaymakers on a voluntary basis.

• Media pitches in Germany, Italy and France for the opening of MOUA have generated • German consumer sentiment is set to rise strongly in August, continuing its recovery a total exposure of EAV AUD700,000 to date based on circulation of 57 million. from the coronavirus shock for the third consecutive month. Forward-looking consumer-sentiment index is set to increase to minus 0.3 in August from an upwardly revised minus 9.4 points in July (according to the market-research group GfK).

Competitor activity • The French have saved nearly EUR75 billion during confinement, a considerable sum that could be partly re-injected into the economy in the coming months. • Various long-haul destinations are sharing their tourism re-opening plans with Sources: Airport Technology 27 July 2020; Market Watch 23 July 2020. Europeans including Seychelles, French-Polynesia, La Réunion, Costa Rica (all in August), Bali and Namibia (in September).

• Tahiti Tourism has just kicked off a communication campaign in France inviting Trade Partnerships travellers to return to their essential values including the relationship with nature, other cultures and those close to it. • Potential loss of Aussie Specialist travel agents due to forced redundancies and reduced working hours may mean agents need to look for other (interim) jobs. • ‘Holiday here’ style campaigns from various European markets combined with open • Robin Brückner, former General Manager for Australia with the TUI Group Germany, borders are creating bookings. has changed positions. His role has been taken over (interim) by Gerald Schmidt (Head of Product Management Germany). Aviation • Key distribution partners in Europe are concentrating on European Union and long- haul destinations that have opened their borders, adapting their products, and • Emirates has announced that it will resume passenger services to Seychelles from building new itineraries/packages with booking times into 2022. 1 August, coinciding with the country’s re-opening to international tourists. • Seller registrations for Australia Marketplace Online – Europe/UK, to be hosted in November 2020 close on 31 July.

Current marketing across channels Consumer Sentiment

• TEQ is pursuing a long-lead broadcast promotion with the national CBS Network, with • As at 28 July, the US had 4.4 million confirmed cases of COVID-19 and approx. production scheduled for 2021. 151,000 deaths. Canada has 115,000 confirmed cases of COVID-19 and 8,900 deaths. • Secured Scuba Diving magazine and Cruise Industry News to promote long-lead group dive packages and editorial coverage of the Great Barrier Reef. • US consumer confidence tumbled in July due to a pessimistic short-term outlook for income, business and employment conditions. The pessimism was exacerbated by a • Secured eight media outlets to promote editorial coverage of the Great Barrier Reef, spike in COVID-19 cases, reflected by sentiment in Michigan, Texas, Florida and focusing on preservation research and efforts to develop lab-grown corals. California. • TripAdvisor research indicates US-South Pacific represents 31 per cent share of traffic since June, and Canada-South Pacific represents 49 per cent share of traffic. US- Competitor activity Australia air inquiries average 95-day advance search, an increase of four days since the same period in 2019. Canada-Australia air inquiries average 103 days advance • Online Travel Agency Viator has partnered with destinations to promote the next search, a decrease of 12 days since 2019, and reflecting greater consumer phase of ‘virtual experiences’. Individuals can book personalized, real-time guided confidence. tours of destinations and experiences for a fee. Typical private virtual tour fees are Sources: CDC, The Canadian Press, Trip Advisor below USD15, making them broadly accessible and securing favourable reviews. Trade Partnerships Aviation • Registrations are open for Australia Marketplace Online – North America, to be hosted • United Airlines will resume its Los Angeles – Sydney route in September, ahead of in October 2020. Registrations close 31 July. earlier announcements. • During July, TA in partnership with TEQ hosted four virtual product showcases • Air New Zealand is increasing the frequency of the Los Angeles – Auckland service to featuring the themes of Outdoor Adventure, Wildlife, Indigenous Culture and daily and is reintroducing San Francisco – Auckland services three times weekly. Sustainable Tourism.

• American Airlines has extended the suspension of the Los Angeles – Sydney service • TEQ conducted an in-depth destination workshop with Avanti Tours to facilitate the until 27 March 2021. launch of their new Australia focused program for the Northern Hemisphere Fall season.

Current marketing across channels Consumer Sentiment

• In July, TEQ ran a social media campaign with House of Travel highlighting • New Zealand has 21 active cases, all located within isolation facilities from overseas Queensland as a destination Kiwis should #staydreaming about, for when borders arrivals. Only one case requires hospital-level care. It has been 88 days since the last reopen. Activity to date has saturated social media channels. Content was created case of COVID-19 was acquired locally from an unknown source. with a focus on the consumer segments/experiences of solo travel, luxury, food, family, self-drive, and the Great Barrier Reef. • The Government announced spending of NZD51 million to assist the international education sector. This has left many in the travel industry concerned as there • A Queensland solus consumer eNewsletter was distributed to 145,000 Kiwis. remains little Government support for the industry as travel agents and brokers do not qualify for the support available for inbound operators.

Competitor activity • With the wage subsidy ending on 1 September, the NZ travel industry is lobbying the Government for an intervention to extend the wage subsidy for travel agencies. A • The Fiji Government has announced a change to current taxes levied on all hotel petition set up by a local travel broker has collected 13,000 signatures and a group rooms and tourism related services. From 1 August 2020 – 31 July 2021 taxes will consisting of the four main chains (First Travel Group, Flight Centre, Helloworld and reduce from 25 per cent to 14 per cent and departure tax will be reduced by FJD100. House of Travel) have created a TV news segment to present the travel agents’ case. Sources: NZ Government 29 July; 27 July; Travel Today 28 July • Tourism New Zealand launched a new campaign ‘Message from New Zealand’, to help people feel loved and connected, no matter how far away they are. It encourages those abroad to visit again and builds on New Zealand’s reputation Trade Partnerships offshore. • Mercury Capital has taken over the Bauer Media Group’s magazine titles including Woman’s Day, New Zealand Woman’s Weekly, The Australian Women’s Weekly New Aviation Zealand Edition, Your Home and Garden, New Zealand Listener and Air New Zealand's Kia Ora. The titles will resume publishing immediately. • Air NZ has put a hold on further bookings to Australia until 28 August. The Australian Government currently has a cap of 30 passenger arrivals per flight into Brisbane. • Flight Centre (FC) NZ has made 230 more of its team redundant following the Government’s decision not to extend the wage subsidy and the lack of clarity on • Air NZ Chief Executive Greg Foran has indicated that the Cook Islands may be the when border restrictions will be lifted. FC will continue to support those impacted first international destination for Kiwis. with access to Benestar’s Employee Assistance Program, internal health and financial guidance programs over the coming months.

Current marketing across channels Consumer Sentiment

• TEQ has been delivering various activities focusing 'keep trade engaged' and 'keep • In Mainland China, two provinces have recorded new local transmitted cases of Queensland on top of consumers' minds' COVID-19 (57 in Xinjiang, six in Liaoning).

• As of 24 July, viewership of Queensland's livestream program has reached 10,265 • In Hong Kong, 145 new cases were recorded in 24 hours. The Government has and 5,145 respectively. tightened social distancing measures and expanded nucleic acid detection tests for • TEQ continues to grow followers on Trade WeChat. Nearly 1,000 followers have been sensitive target groups. recruited since the establishment of the account. • Despite the new outbreaks in Mainland China and Hong Kong, consumers remain • Ongoing development of Perk Up project in Greater China. Interview was conducted cautiously positive. Consumer confidence has increased slightly, however perception by radio D100 Hong Kong in which Queensland local produces were featured. New of Australia as a safe destination have declined in both China and Hong Kong. Queensland products have joined Perk Up project such as: Di Bella Coffee, City Sources: Tencent News, Tourism Australia Winery Brisbane, Mavella Supplements for Kids etc.

Competitor activity Aviation • China Southern (CZ) increased frequency on Guangzhou – Sydney services from one • Tourism WA launched the Western Australia ‘Next Adventure’ campaign, aimed to to two services per week, from 22 July. keep Western Australia top of consumers' mind. A Chinese speaking Western Australian has hosted a series of livestream shows on Mafengwo. • Additionally, CZ announced a new promotion this week – a AUD770 per person package allowing unlimited usage of CZ's domestic flights, without any blackout dates. The package is valid until the end of 2020 and demonstrates strong Trade Partnerships competition among major airlines for the Chinese domestic market. • TEQ has partnered with Tourism Tropical North Queensland, Brisbane Economic Development Agency and Destination Gold Coast to deliver the next season of the Queensland Livestream program 'Queensland Travel+'. Queensland’s iconic travel experiences, local produce, interesting stories about the destinations were featured in the one hour-long livestream shows. The shows have attracted hundreds of views during the livestreams and many more on demand.

Current marketing across channels Consumer Sentiment

• Paid promotion of Queensland ‘thrive’ and diving content on Facebook is underway. • Tokyo residents and people intending to travel to Tokyo have been removed from the Government's AUD22 billion-dollar domestic ’Go To Travel’ incentive campaign. • Monthly newsletter showcasing the Cairns Indigenous Art Fair and whale watching has been distributed to media with a separate release for Townsville's Museum of • 62 per cent of Japanese planned not to take a holiday this summer, an increase of 10 Underwater Art (MOUA). points compared to previous year.

• One-on-one Zoom training with teachers looking to send business to Queensland in • 64 per cent of respondents to guidebook Chikyu no Arukikata (Globetrotter)'s second 2021 has been ongoing. survey in July said post-COVID, they will travel overseas immediately, an 8-point increase. Competitor activity • News of Australia's ‘second wave’ of COVID-19 infections in online and mainstream media has put a small dent in general praise for our effort in containing the virus. • Hawaii Visitors Bureau has been promoting registrations to its trade website renewed Sources: Values CCG, 24 June – 1 July, n=18,427; Chikyu no Arukikata, 3-9 July, n=?, Yahoo Japan in June with a prize of two return tickets to Honolulu with All Nippon Airways (until 31 July). Trade Partnerships • On 23 July, Visit Finland announced that leisure travellers from Japan to Finland would be permitted entry from 27 July, without the need to self-quarantine. • On 22 July, TEQ Japan had its first ‘face to face’ meeting with H.I.S. planning staff in months to discuss the impact on business to Australia and their current restructuring.

Aviation • All key wholesalers have cancelled sales of package tours to Australia and other long- haul destinations until at least 31 August. • All Nippon Airways (ANA) have confirmed the only direct service between Japan and Australia, their Haneda-Sydney three flight a week service, will continue until at • The Marine Diving Fair will be held on 21-23 August in Tokyo, in partnership with least 31 August. H.I.S, Tourism Tropical North Queensland and ex-Cairns videographer Kirin Sekito.

• Qantas are maintaining links between Queensland and Japan via a freight service • TEQ Japan has now trained 1,630 agents online since early April. operating once per week between Brisbane and Tokyo-Narita. • TEQ Japan has delivered three eNews sends to 2,100 trade subscribers since June.

Current marketing across channels Consumer Sentiment

• Regular consumer content is being produced and shared via the Queensland blog (in • The Korean economy sank deeper than expected in the second quarter, declining 3.3 Korean) focusing on new, interesting and fashionable stories from Queensland. per cent from the previous quarter and nearly 3 per cent from a year ago, as the COVID-19 pandemic took a heavy toll on global and domestic demand. Without • Progressing translation of content for the Korean Queensland.com site, with plans to growth of more than 3 per cent in the second half, the economy will likely to launch in Q2 2020-21. As part of this process, content is being updated, to enhance underperform the Bank of Korea’s (BOK) estimate of negative 0.2 per cent in annual appeal to target consumers. growth. The BOK will announce a revised growth outlook for this year in August. Based on the worst scenario (of protracted COVID-19 impact), the BOK projects the economy could contract as much as 1.8 per cent this year.

Competitor activity • The Korean Government announced that spectators will once again be able to watch Korea Baseball Organisation (KBO) games in stadiums staring from Sunday 26 July, • No update with just 10 per cent of seats available. Additionally, the National Museum of Korea reopened on 15 July. Sources: Pulse, 23 July 2020; JoongAng Daily, 24 July 2020. Aviation

• Korean Air and Asiana Airlines are seeing benefits from increased cargo business, to Trade Partnerships assist in balancing the loss of passenger traffic. Unlike the full-service carriers, low cost carriers in the market continue to suffer, as their main source of revenue is • Communication with trade partners continues through TEQ’s trade eNewsletter. The passenger based. With international travel restrictions continuing, they are currently sixth edition was recently distributed, featuring updated product and destination focusing on domestic routes which have limited profitability due to intense price information. competition. • Regular meetings are scheduled with wholesalers, who are in the process of • Following months of negotiations, on 23 July Jeju Air scrapped its plans to purchase reviewing and creating new itineraries. Many agents are conscious of changing of Eastar Jet. It is expected the decision will be detrimental to up to 1,500 budget airline consumer trends and are refreshing programs – presenting an opportunity to provide employees who may now lose their jobs. updated destination and experience content. Sources: The Investor, 23 July 2020; JoongAng Daily, 26 July 2020.

Current marketing across channels Consumer Sentiment

• Media pitching of the Museum of Underwater Art (MOUA) opening to selected media • Cross-border travel between Singapore and Malaysia under the Reciprocal Green in Singapore, Malaysia and Indonesia, including jointly with Tourism Australia. Lane (RGL) and Periodic Commuting Arrangement (PCA) is expected to commence from 17 August, with applications opening from 10 August. • TEQ has partnered with a range of online run publications in South East Asia (including JustRunLah and RunHood), athletes and active-lifestyle influencers to • A survey by multi-currency travel wallet firm, YouTrip found that 7 in 10 promote the 2020 Gold Coast Marathon Virtual Run. Singaporeans still wish to travel in 2020. 6,000 Singaporeans were surveyed between 17-24 June 2020. The survey showed millennials aged 25-34 are the most likely to travel immediately in contrast to 22 per cent of travellers aged 35-44 and 11 per cent Competitor activity of those 55-64. Highly anticipated destinations included Japan, Thailand, Malaysia, Australia, South Korea, Taiwan and China. • Singapore will work closely with Japan to resume essential travel after Japan announced that is looking at relaxing entry restrictions for business travellers from 12 Source: YouTrip, 8 July 2020. Asian territories including Singapore. Travellers will still need to self-quarantine for 14 days, pass a COVID test and not take public transportation. Trade Partnerships • Singapore Tourism Board has launched an ambitious SGD45 million domestic campaign, SingapoRediscovers. • Bayu Buana organised a virtual travel fair from 24-26 July, using Zoom to facilitate • The UK has added Singapore and Malaysia to its list of countries exempt from advice consumer enquiries with their travel consultants. The travel fair offered hotel against ‘all but essential international’ travel. discounts of up to 60 per cent, special airfares to Europe and Japan, free rapid COVID-19 testing, meal and shopping vouchers. Aviation • TEQ and Tourism Australia, in conjunction with eight Sunshine Coast and Cairns operators will conduct a second Queensland industry webinar to 400 registered ASP • Garuda Indonesia's USD583 million bailout has been approved by the Indonesian agents from South East Asia. Government and will be in the form of mandatory convertible bond. • TEQ conducted a self-drive training session for Malaysian Aussie Specialist agents on • Khazanah Nasional Bhd (owners of Malaysia Airlines) do not foresee a merger with 26 June, with 170 attendees. Additionally, a dedicated training session was AirAsia and Malaysia Airlines, citing different business models and work culture. completed for Chan Brothers Travel in Singapore on 29 June, with 24 staff attending. • Singapore Airlines currently operate Singapore to Brisbane via Sydney twice weekly.

Current marketing across channels Consumer Sentiment

• TEQ is working with trade and media partners to develop content plans to promote • The International Cricket Council (ICC) has officially postponed the Men's T20 World Queensland content. Cup (planned to commence 18 October 2020) to 2021 or 2022.

• Google has announced they will invest USD10 billion in India, over the next five to Competitor activity seven years to help accelerate the adoption of digital technologies in India. • While India’s COVID-19 cases continue to rise the rate of recovery reported is 63 per • Thomas Cook India has launched special packages around the Durga Puja festival cent. (October) for travel to Thailand, Vietnam, Cambodia, Europe and domestic India. Bookings include special loyalty bonus points, flexible cancellation options and travel • India has moved into Lockdown 6.0 from 1-31 July. Economic activity under Unlock insurance with COVID-19 cover. Despite the pandemic, international travel remains 2.0 is increasing with eased restrictions in non-containment zones. Interstate travel high on the Indian consumer’s bucket list, with Europe a clear favourite. with permits and quarantine rules based on state guidelines is applicable during lockdown. The 'One Nation One Ration Card' scheme is being introduced by the • Packages for High Net-worth Individuals (HNI) and Ultra HNI clients, travelling in Government to benefit the poor. private jets to Maldives are being launched in the India market. Charter flights and private jets are emerging as a preferred option for international short haul Sources: thehindu.com; livemint.com destinations. Trade Partnerships

Aviation • Concluded a contest through the Aussie Specialist Program with Tourism Australia, promoting the completion of the Queensland module. 328 agents participated • India has announced ‘Air Bubbles’ with the United States and France and are working and completed the module during the contest period. on similar agreements with the United Kingdom and Germany. • TEQ India has conducted webinar training sessions for 3,058 agents from March – • India’s largest passenger airline IndiGo, (also the country’s only cash-positive airline) June 2020. has announced it will be laying off 10 per cent of its workforce because of the economic crisis triggered by COVID-19. • Thomas Cook India’s Holiday Readiness Travel Report - Future of Travel post COVID- Source: timesofindia.indiatimes.com 19 reiterates significant pent up travel demand. Thomas Cook India has launched their Assured Safe Travel Program, to provide consumers confidence in booking future trips, post COVID-19.

Global Context Domestic Aviation

• The COVID-19 pandemic has had an unprecedented impact on global aviation with • Queensland borders opened to all states except Victoria on 10 July. Unlimited the cessation of almost all leisure travel in competitor markets. intrastate leisure travel has been permitted since 1 June.

• The International Air Transport Association (IATA) estimates global passenger • From 1 August, Greater Sydney has been declared a COVID-19 hotspot, and visitor revenues will decline by 50 per cent to USD419 billion from USD838 billion in 2019. arrivals to Queensland from these and three other NSW Local Government Areas will IATA says that airline passenger traffic may not return to pre-crisis levels until at be turned away. least 2024. • Interstate leisure services commenced on 10 July, with the resumption of a number of routes which had ceased operating during the height of the pandemic. International Aviation • Domestic capacity into Queensland during w/c 27 July is operating at 31.8 per cent of • On 20 March, the Australian border was closed to all non-residents. On 24 March, a business as usual (compared to forward schedules at 30 December). ban on overseas travel by Australian residents came into effect. • On 11 June, CAPA (Centre for Aviation) released an updated forecast for a 74 per • International capacity into Queensland during w/c 27 July is operating at 6.6 per cent cent recovery (compared to 2019) in domestic Australia capacity by December 2020. of business as usual (compared to forward schedules at 30 December). • On 12 June, the Queensland Government announced AUD5 million for 15 Queensland • There are currently only limited resident repatriation services operating into airports to negotiate directly with airlines to secure domestic flights. On 16 June, the Queensland. From 13 July, arrivals are capped at 30 passengers per service. Government announced an additional AUD10 million for domestic aviation attraction.

• While the Australian border remains indefinitely closed, the latest Federal • On 26 June, Virgin Australia administrator Deloitte announced it had entered into an Government budget update assumes borders will re-open between 1 January and 30 agreement with Bain Capital to buy the beleaguered airline. June 2021 with a two-week mandatory quarantine remaining in place. • On 12 July, Brisbane Airport’s new AUD1.1 billion parallel runway opened with a Virgin Australia service from Brisbane to Cairns.

Airline Partnerships • On 22 July, Alliance Airlines commenced three services per week between Sunshine Coast and Cairns with support from aviation recovery funding outlined above. Two • TEQ has suspended obligations for Attracting Aviation Investment Fund (AAIF) airline Virgin Australia services (Adelaide-Gold Coast and Brisbane-Mount Isa) resumed on partners until further notice 21 and 22 July respectively with support from the Queensland Government's fund.

Please note: This update is a summary of the status of aviation globally. The update is accurate as at 29 July 2020. New updates from the past fortnight are shown in green text. Pandemic Stage key

Homebound COVID-19: Know the facts – for more information: Forced isolation/social restrictions, panic buying, widespread and ongoing Updates on COVID-19 – for businesses – Updated daily by TEQ with links to transmission, infection rates rising the latest information, support packages and business resources.

Emerging Updates on COVID-19 – for travellers – Updated daily by TEQ with the latest Infection rates stabilise then decrease, travel advice and restrictions for Australia and Queensland. people start to feel positive, economy restarts, people returning to work/school, health.gov.au – For the most current health advice domestic travel bans lift australia.gov.au – For all current announcements Returning treasury.gov.au – For information on our economic response Governments have lifted restrictions, consumers preferences and expectations have shifted, technology adoption servicesaustralia.gov.au – For help accessing support payments accelerates Australian Government coronavirus page or call 13 28 46 – For Australian Government business support Note: The above stages are based on definitions developed by Tourism Australia and adapted by Tourism and Events Queensland. They are intended to Phone the Small Business Hotline on 1300 654 687 - For Queensland be a guide only to indicate where each market currently Government business support sits. A particular market may or may not be experiencing one or all of the descriptors outlined. Summary of Government support packages – Queensland’s Department of The stages may be refined and updated as the Innovation and Tourism Industry Development (DITID) has provided a pandemic continues to evolve. detailed breakdown of federal and state support packages available for businesses.