CHIPS& SEPTEMBER 2018 TEAM MEMBERS’ NETWORK CHATTER
#HELLOFALL :) SEPTEMBER 2018 TEAM MEMBER OF THE MONTH JOSEFINA JARAMILLO housekeeping
Ever since joining the Bike team in February 2014, Josefina has been a reliable and dependable employee of the housekeeping department. Her supervisor has commended her as someone who is always on time and dedicated to her work and sets a great example for her fellow team members. Congratulations, Josefina! We appreciate you.
SEPTEMBER 2018 DEALER OF THE MONTH KUNHUA ZHOU asian games
Kunhua works as an Asian Games Dealer and joined our Bike team in May 2015. Her supervisor has said that she is someone who performs above and beyond expectations. She provides great customer service and is friendly with everyone which makes her a great addition to our team. We thank you and congratulate you, Kunhua!
1
2018 3RD QUARTER TEAM LEADER XINH THI NGUYEN
asian games
Xinh Thi joined our Bike team in May 1998 and is currently a Pai Gow Tiles Supervisor. Some notable “ things she has been commended for is her willingness to go above and beyond her normal duties, being very courteous to customers and staying professional. She is someone who has taken initiative in helping solve issues by observing problems and suggesting solutions. Xinh Thi has proven to be a great asset to our Bike team. Congratulations, Xinh Thi!
On behalf of the partners and management team, congratulations to the selected winners and all the nominees for their outstanding performance and a job well done. OTHER NOMINEES ” Please congratulate the rest of the nominees! Their exemplary performance has been acknowledged by their peers and other supervisors.
ALFREDO FANG CLIO MARTINEZ YANG TSUN cage asian games marketing
JOSEPH PEIQIU RALPH REGALDO JIANG ORTEGA maintenance asian games food & beverage
All nominees’ profiles are reviewed and a selection is made by a group of Managers (who also rotate each month).
2 Fire Dragon Dance
Mid-Autumn Festival is held on the 15th day of the eighth lunar month of the lunar calendar with a full moon at night, corresponding to September 24, Monday, this year.
“May we live long and share the beauty of the moon together, even if we are hundreds of miles apart,” says the romantic Chinese poem. As the round shape symbolizes unity in Chinese culture, the full moon stirs these ancient sentiments, which are embodied in the way the festival is celebrated since the early Tang dynasty (618–907). In the past, families would get together to make offerings of Cassia wine, spherical fruits such as pears, grapes, pomegranates and of course mooncakes to the heavens, to express gratitude for a bumper harvest as well as enjoy a reunion with relatives who live far away. To many, this is Sky Lanterns considered to be one of the most important festivals of the year. The highly urbanized areas in Asia still celebrate this holiday and does so in style and with its characteristic penchant for fusing tradition with innovation.
ARTICLE CREDITED BY "DISCOVERHONGKONG.COM"
Starbucks' Mooncakes in Hong Kong
Traditionally, mooncakes are infused with embedded egg yolks and lotus seed paste; but manufacturers also create new types of mooncakes, such as ice-cream mooncake and snow skin mooncake. 3 EMPLOYMENT & BIRTHDAYS IN OCTOBER 2018 TRANSFER/ADVANCEMENT Delfina Amado, XiaoQing An, Tomawi Davis, Son Nguyen, Charles Cobb OPPORTUNITIES III, Mary De La Vega, Digna Fictoria Hernandez, Valerie Iwamoto, Carlos Melendez, Javier Pompa, Ronald Grama, Sreypov Hang, Michael FOOD & BEVERAGE Hernandez, Chixiang Huang, Raksmey Ro, John Rubio Manzo, Anna Barback (FT/PT/VS) Trimble, Zeyi Chen, Sarocha Upatumbhananda, Mark Ventre, Kunthea Bartender (FT/PT/VS) Hour, Maria Marchadesch, Emmanuel Nieves, Sophaly Rath, Maria Rodriguez, Socheat Saray, Gary Silva, Mark Taylor, Chanh Ung, Rebecca Brewery Food Server (PT/VS) Correa, Keith Diep, Cathy Gao, Ke Gu, Annie Liu, Jonathan Lugo, Fahima Busperson (PT/VS) Martinez, Saba Afle, Tracy Barefield, Peiqiu Jiang, Aileen Santiago, Ren Casino Food Server (FT/VS) Yang, Khanh Nguyen, Jeffrey Thomas, Thomas Abrham, Thao Huynh, Cooks (FT/PT/VS) Cristina Leon Carrillo, Franco Perez, George Rahme, Anthony Ta, Hasmik Dishwashers (Utility Worker/Heavy Cleaner) (FT/VS) Yepranosyan, Eleazar Campos, Leang Chea, Chan Co, Heidi Flores, Food and Beverage Clerk (FT/VS) Amanuel Ghulbet, Fernando Hernandez, Huong Le, Jason Ta, Ming Zhou, Restaurant Host/Hostess (FT/PT/VS) Ruth Garcia, Antonio Hernandez, Mike Macchia, Gabriela Rivera, Xiaodan Service Station Utility (FT/VS) Wei, Maria Montiel Mireles, Joshua Moreno, Ann Garcia, Qiuxia Li, Service Supervisor (Front of the House) (FT/VS) Eduardo Machado, Jonathan Yoo, Raul Chavez Jr., Paul Henderson, Randall Sendejas, Christina Vanegas, Lydia Wang, Wai Wong, Javier HOUSEKEEPING & MAINTENANCE Figueroa Prado, Ricardo Ibarra, Sau Ligh, William Muse, Qinghai Pan, Housekeeping (FT/VS) Yasmin Castillo, Alejandra Cerezo, Latoya Jackson, Paul Parrington, Aurora Contreras, Xuemei Gong, Jian Huang, Sukfan Man, Chang Guo, Floorcare & Carpet Cleaner (FT/VS) Roman Hernandez, Yuk Leung, Danilo Andal, David Irving, Somchao Gardener, Grounds Maintenance (FT/DS) Klonpho, Mei-Jiao Lai, Ramon Rodriguez, Guadalupe Aragon, Eddie Maintenance (FT/VS) Chong, Cong Le, Xue Lan Liang, Eliseo Perez Jr., Sam Quan, Roland Kandalaft, Yuan Leu, Thao Nguyen, Jonathon Caton, Quon Lau, Kathleen POKER OPERATIONS Li, Jimmy Ho, Angell Luo, Karla Sandoval Diaz, Vicente Arreola, Marlon Poker Dealer (FT/VS) Flores Jr., Abel Pedraza, Vina Seth, Hong Shi, Annette Stevens, Michael Public Relations Player (Prop) (FT/VS) Zhao, Christian Aguilar, Anthony Bracamontes, Bernaldo Hernandez, Luong Mac, Graciela Soto De Covarrubias, Damion Bartlett, Thuan ASIAN GAMES Cutlip, Yuanjing Ding, Steven Lam, Otto Cabrera, Roger Chan, Robert Pai Gow Tiles Dealer (FT/VS) Hoang, Martik Matthewsian, Gabriela Romualdo, Christian Anzastiga, Player Development Representative (FT/VS) Tsegaye Gebreyesus, Sotheary Ouk, Wei-Yun Yang, Tsang Yao, Qiwei California Asian Games Dealer (FT/VS) Chen, Quang Luu, Dylan Olivares, Amy Ordonez, Brian Ramos, V. Techakanokboon, Mary Wallaert, Emilza Hurtado, Brayan Oliva Sanchez, and Aurora Sandoval. CAGE OPERATIONS Cage Cashier (FT/VS) Chip Cart Attendant (FT/VS)
VALET & CARD CONTROL Valet Parking Attendant (PT/VS) Valet Cashier (FT/VS) Card Control (FT/VS)
HUMAN RESOURCES Human Resources Benefits Clerk (FT/DS)
MARKETING Concierge (FT/PT/VS) Customer Service Coordinator (FT/PT/VS) Welcome Center Representative/ Customer Service (FT/PT/VS)
SECURITY & WAREHOUSE Security Officer - (FT/VS) Storeroom Attendant (FT/VS) "DON’T FORGET TO WISH YOUR PEERS A HAPPY BIRTHDAY! IF YOU PREFER NOT TO SHARE THIS INFORMATION, PLEASE INFORM US BY CALLING FT: Full-Time PT: Part Time Temp: Temporary EXT.7201. WE’LL BE HAPPY TO LET YOU CELEBRATE PRIVATELY." DS: Day Shift VS: Variable Shifts 4 CELEBRATED SERVICE ANNIVERSARIES IN AUGUST 2018 EMPLOYEE PORTAL THIRTY YEARS Surapun Sorasite (Casino) thebike.com/employees Willy C. Villanueva (Casino)
Visit The Bicycle Hotel and TWENTY FIVE YEARS Casino Employee Portal to Keith Kiv Hour (Casino) check out the latest news on Grisel Fernandez (Human Resources) what’s going on at The Bike! You can also view our mission FIFTEEN YEARS statement, company vision, Ling Ling (Casino) and brand promise and other information, helpful for you TEN YEARS to Be the Bike! Wendy Gonzalez (Casino) CHIPS & CHATTER IS PUBLISHED BY THE BICYCLE HOTEL & CASINO FIVE YEARS FOR ALL TEAM MEMBERS Ruth Y. Benitez (Food & Beverage) Rong Chen (Casino)
EDITOR Thank you for your teamwork & years of service at The Bike! Christel King
CONTRIBUTORS
Cristina Stephens Norma Cesena Grisel Fernandez Adriana Rodriguez Anita Lee Onassis Yumul UPDATING YOUR RECORDS Lance Leong
The Bicycle Hotel and Casino wants to have your most updated records to ensure that important information is delivered to your home. Per Casino DESIGN & LAYOUT policy, if you have any changes to your name, home Clio Tsun address, telephone number, or any other records, please be sure to always visit the Human Resources Department to make the appropriate changes. Not updating us on your records may be grounds for disciplinary action. The best preparation for good work Thank you for your anticipated cooperation! tomorrow is to do good work today.” - Elbert Hubbard - 5 COMMENDATIONS EMPLOYEE APPRECIATION DAY CAGE VARIANCES UNDER $10 FOR In appreciation of our hard working team members, your AUGUST 2018: meal is on us this day! Carol Brumell, Maria Perez, Fernando when: October 1, 2018 Contreras, Sabrina Rodriguez, Nancy time: 11am - 2am Luna, Saba Afle, Walid Gerges, Faith place: Team Café Pineda, and Letdara Inthisith. — Congratulations! COMPLIANCE ZERO VARIANCES FOR AUGUST 2018: Wear your Badge face out and above the waist at all times! Nallely Encinas, Paul Henderson, Mary No gambling on sports or other activities is permitted on site. De La Vega, Noemi Huerta, and Thomas Abrham. Do not add stickers, other pictures, or lanyards to your badge! — Outstanding Job! Report activities that could be violations of gaming laws to [email protected] ASIAN GAMES DEPARTMENT: Bin Sun was commended for paying attention to player’s betting trend and IMPORTANT NUMBERS reporting the behavior to the DENTAL - Humana Voluntary Life Floorperson. 1-800-233-4013 1-800-421-0344 Ext. 2 Joseph Lau was commended for good DENTAL - Golden West Whole Life customer relations and being very 1-866-926-8078 1-866-679-3054 professional and polite. Employee Assistance Program Wellness Coaching Mike Ung was commended for spotting 1-800-543-5485 1-888-493-5522 a minor being served alcohol. CHIROPRACTIC - Landmark Critical Illness 1-800-638-4557 1-800-635-5597 Ext.2 FOOD & BEVERAGE DEPARTMENT: EYEMED MEDICAL - Health Net Brittany Moreno was commended for 1-866-299-1358 1-800-522-0088 English receiving a perfect score on the Mystery Select & Save 1-800-331-1777 Spanish Shopper. 1-877-357-2009 1-877-891-9050 Cantonese Joshua Moreno was commended for Prudential 401(k) 1-877-339-8596 Korean receiving a 5-star Yelp Review for 1-877-778-2100 1-877-339-8621 Vietnamese 1-877-891-9051 Tagalog excellent customer service. Optional Coverage Jacqueline Nunez was commended for 1-714-881-1243 going above and beyond, always cleaning and restocking the bars. Kristina Bartasiute was commended GET HELP! for receiving a perfect score under 1-800-97-STOP-IT Secret Shopper. 24/7 TOLL-FREE: (1-800-977-8674)
GREAT JOB TO ALL! Our company is concerned about unlawful workplace While we may lack information to behavior, discrimination, theft, safety violations, retaliation, fraud, & sexual harassment in the workplace include you in this newsletter, because we will not tolerate this type of conduct. management appreciates everyone who If you believe you have been a victim or are a witness to: goes above and beyond their ;; Sexual Harassment expectations in making sure our guests’ ;; Safety Violations needs are always met. Keep up the ;; Unlawful Workplace Behavior good work and be as proud of yourself ;; Discrimination ;; Retaliation for your accomplishment as we are of ;; Theft ;; Fraud you for your continued support and YOUR COMPANY IDENTIFICATION CODE “TEAM MEMBER SPIRIT”. 990029 6