our path to SUSTAINABility 2010 Review T his might be our first review but it is not the start of our path to sustainability
ABOUT THIS REview 06 Sourcing more sustainably This is Mars Drinks’ first sustainability review. It describes our approach and performance in managing our social, economic and environmental impacts and covers all our operations worldwide. We describe our performance throughout our value chain: how we source our ingredients; the design, manufacture, use and disposal of our products 12 Reducing and packaging; and how we encourage our our operational Associates to get involved. impacts
We do not discuss the impact of our drinks on health and nutrition or the experience of working at Mars, as this information is available in the Mars, Incorporated Principles in Action Summary, available at www.mars.com. 16 Developing responsible Because this is our first review, we have products included additional information about our company and its history, to introduce ourselves and provide some background to the way we do business.
The data provided includes all Mars Drinks operations for the 2010 calendar year, unless 20 Supporting otherwise stated. Environmental data from our customers our factories is accurately recorded, and we estimate the data for our offices.
In addition, some case studies and examples include information from 2009 and 2011, to better illustrate our approach. 22 Engaging our In 2011, we changed the way we measure our associates performance in some areas. We are unable to report 2010 data against these new measures, as we were not recording the required information at the time. Instead we report against our previous metrics in these areas. A meSSAge from our President
W elcome to Mars Drinks’ first I am excited to be joining Mars Drinks as we sustainability review. In it we describe begin the next leg of our sustainability journey. our progress so far on our path to We made good progress against the targets we set in 2007 for 2010, and we also learned sustainability, and discuss where we a great deal. As a result, we have changed the expect that journey to take us next. way we measure some of our impacts and set clearer targets for driving positive change. This may be our first review, but 2010 was For example, we now measure the proportion certainly not the beginning of our journey. of ingredients we buy, rather than product we We hope the following pages will demonstrate sell, that comes from certified sources. This our longstanding commitment to doing the has enabled us to set clear, ambitious targets right thing for our business and its stakeholders. for buying 100% of our key ingredients from Our parent company, Mars, Incorporated, sources certified by our partners the Rainforest ™ ™ was built on the belief that, to endure, Alliance Certified and UTZ Certified – by 2013 a business must create shared benefits for for coffee and 2015 for tea and cocoa. all its stakeholders. This belief is enshrined in One sizeable challenge – one we will not shy our principle of mutuality, one of Five Principles away from – will be to meet and maintain our that have guided the way we do business for targeted performance levels during a period decades. For us, making our business more of planned double-digit sales growth. Achieving sustainable is a natural next step in putting absolute reductions in operational energy our Principles into action. use and greenhouse gas emissions while Taking action to become more sustainable our business grows rapidly will not be easy. is not a choice for a company like ours. And even once 100% of our key ingredients It is our responsibility and will ensure our are coming from certified sources, we will 1bn + business is successful in the long term. have to work hard to ensure that remains the case as the volumes we need increase. DI R NKS SERVED Becoming more sustainable involves creating positive social impacts for all those involved in our Please read on to learn more about our business, while minimizing our environmental path to sustainability, our past successes, impacts and delivering economic performance. lessons learned and future plans and targets. Importantly, it also means integrating all three Most of all, please join me in recognizing the 35,000 + elements into each aspect of our daily business, efforts of our Associates, whose passion busiss ne customers from how we source our ingredients to the and commitment are the driving force design, manufacture, use and disposal of our behind our achievements, and who make products and packaging. We can only achieve a difference to people and the planet through this by building a thorough understanding of their performance at work each day. sustainability among all our Associates and Yours, 650 + inspiring them to apply this knowledge in their work. A sSOciates
Andrew Clarke President, Mars Drinks September 2011
01 ABOUTRS MA OUR HISTORY
Mars, Incorporated is one of the world’s largest In 1911, Frank C. Mars began making candies 1911 privately owned companies. With more than in his Tacoma, Washington kitchen. In the 65,000 Associates worldwide, it has business 1920s, his son, Forrest E. Mars, Sr., joined him segments producing pet foods, family meals, and together they launched the MILKY WAY® gums and confections and, of course, hot drinks. bar. In 1932, Forrest, Sr. moved to the United Kingdom and founded his own company Mars Chocolate based on his philosophy of a “mutuality of ® ® ® ® ® 1955 Mars , SnICkers , Twix ,e Dov , M&Ms benefits” for all stakeholders. This vision Mar k s Drin s Single Serve® serves as the foundation of the Mars, A ™ S At l erra coffee roasters , Incorporated we know today. U the bright tea co.™,e and dov ®/ galaxy® are served through the flavia® sfre h release™ system Forrest, Sr. began to expand and diversify and available in UK, USA, Canada, the company. In 1935, Mars entered the pet France, Germany, Japan, China, 1973 Singapore, Malaysia, Taiwan, care industry, and in 1943 we entered the food Korea and Australia business. In the United Kingdom in 1955, Four Klix® Square – now Mars Drinks – began to provide H ot and cold drinks vending machines, beverages for office workers. And in the late serving leading third-party brands in 1960s, Forrest, Sr. acquired the business UK, Germany and France founded by his father, and named the combined Mars Food 1983 ® ® ® company Mars, Incorporated. The business Mars, Incorporated Mars, ucenn le b ’s ,li do m o ,eeds s of change continued to expand and, as recently as 2008, Mars Petcare became a leader in gum and confections with ® ® ® ® pdigee re ,sa whi k s ,b she a ,esr c a the purchase of the Wrigley Company. Mars Symbioscience Global headquarters in Maclean, Virginia, Virginia, Maclean, in headquarters Global ci rku®,AI COCO V A™ During this time, Mars Drinks continued to grow ® Wrigley and innovate. In 1973, KLIX became the first 2010 ori b t®, extra®, r starbu st®, s skittle ® ever in-cup drinks vending machine, with all the ingredients ready mixed in the cup to ensure each drink is of a consistently high standard. THE MARS FIVE PRINCIPLES A decade later, we introduced Mars Drinks Mars, Incorporated was built on the belief that, Single Serve®, an innovative system that to endure, a business must create shared makes hot drinks using fresh ground coffee benefits for all its stakeholders, including and leaf teas in single packs. Associates, customers, suppliers and communities. Throughout Mars, we are Mars Drinks expanded into Europe, with guided in doing this by applying Five Principles: operations in France and Germany, before Quality, Responsibility, Mutuality, Efficiency launching MARS DRINKS SINGLE SERVE® and Freedom. We aim to put these principles in Japan in 1992 and the United States in into action every day to make a difference 1996, where we opened our second factory for people and the planet through our in West Chester, Pennsylvania. business performance. Today, KLIX® provides well-known third-party Quality The consumer is our boss, quality brands including NESCAFE™ coffee, PG tips™ tea is our work and value for money is our goal. and BRITA™ filtered water in France,G ermany, Responsibility As individuals, we demand total and the UK. In the last quarter of 2010 in the responsibility from ourselves; as Associates, United States, we relaunched our own fresh we support the responsibilities of others. hot drinks available through the FLAVIA® Fresh release™ system with new brands ALTERRA Mutuality A mutual benefit is a shared benefit; COFFEE ROASTERS™ EBRand TH IghT TEA CO.™. a shared benefit will endure. We are introducing these new brands in the Efficiency We use resources to the full, waste rest of our markets during 2011. nothing and do only what we can do best. Freedom We need freedom to shape our future; we need profit to remain free.
02 HOW WE DO BUSINESS
Being a privately-owned company gives Mars, ensure we stay true to the values that made Incorporated the freedom to take a long-term Mars, Incorporated a successful global company. view. We can make decisions based on what’s best for all our stakeholders, rather than just We coordinate with other Mars segments to the short-term interests of shareholders. Our share resources and best practices and work approach is focused on creating lasting, mutual toward common goals. For example, we are benefits for our business and all those involved collaborating with other segments to align our in its success. sourcing programs in areas such as sustainable agriculture. We have a representative on the Throughout Mars, Incorporated, we aim to Mars, Incorporated Sustainability Leadership develop credible and effective strategies in areas Team and Sustainability Working Group, which as diverse as product development, operational develop company-wide sustainability policies efficiency and responsible sourcing. Mars Drinks and practices and share best practices across is very much a part of these efforts, but we the six Mars business segments. operate as a decentralized business so we can tailor our approach to reflect the needs of our Visit www.mars.com for more information specific customers and markets. Our decisions about Mars, Incorporated, our history and are always guided by the Five Principles to governance, and our Five Principles.
HOW WE ENGAGE OUR STAKEHOLDERS EXTER NAL SUSTAINABILITY Collaboration is an important part of our EXPERTS & PARTNERS approach. We work with partners from Suan st i able Management Services suppliers and public bodies to expert advisors Kenya Tea Development Agency and local communities, ensuring we share our FORUM FOR THE FUTURE experience and learn from others to maximize Rainforest Alliance the impact of our efforts. There are examples UTZ Certified™ of our work with others throughout this Te rracycle review, along with comments from several SAVE-A-CUP of our partners. IDN USTRY RECOUP IERLNT NA CSEsON UM R MarIc s, n orporated Programs PUBLIC LEGISLATION WORKING GROUPs Partnerships & REGULATORY BODIES LEADERSHIP TEAM Meetings & Forums CUSTOMERS SUSTAINABILITY ADVISORY OTHER COMPANIES Site visits GROUPS Suppliers, Industry bodies, BUSINESS STRATEGY e.g. Ethical Tea Partnership associates
03 OUR PATH TO SUSTAINABILITY W e recognize that to grow our business while creating mutual benefits for all those involved, we need to ensure our products are sourced, made, used and disposed of in a sustainable manner.
2010 TARGET* 2010 performance 2015 Target** Long-term vision
100% of coffee Sourcing more sustainably: At the end of 2010, 38% beans from certified of the net sales value We will source all our products sustainably, A t least 30% of drinks sources (by 2013) ® of MARS DRINKS SINGLE from our ingredients to our FLAVIA by net sales value to SERVE® drinks contained 100% of black tea machines, in a manner that ensures good contain a proportion of a proportion of certified from certified sources working conditions and protects the certified ingredients ingredients, and 22% environment. See page 6 for more details. 100% of cocoa from of all drinks certified sources
Energy: 9% increase Reducing OUR operational impacts: To reduce energy We will achieve zero fossil fuel energy GHGs: 23% increase use, greenhouse Reduce energy use, use and zero greenhouse gas (GHG) gas emissions and greenhouse gas Water: 11% reduction emissions by 2040. See page 12 for water use by 25% emissions, water use more details. and waste by 15% Waste: zero (from 2007 levels) production waste Zero waste to landfill sent to landfill in 2010
Developing responsible products: Reduce the average Through product innovation we aim to By the end of 2010, Reduce the energy energy use of our provide hot drinks solutions that help our we had reduced the use of our machine machine base by 25% customers create a more sustainable energy use of our workplace and meet their own sustainability base by 12.5% All Freshpacks to be machine base by 21% goals. See page 16 for more details. 100% recyclable
Enable access to Supporting our customers: recycling infrastructure We will provide the right partnerships and Our customers recycled in all our major markets communication to help our customers on Recycle 12% of products an estimated 8% of our (covering 95% of sales) their sustainability journey – by working together we can have a much greater products by end of 2010 Increase recycling positive impact on businesses, communities partner activity by and the planet. See page 20 for more details. 50% (by tonnage)
Engaging our Associates: We will involve everyone who works Provide all Associates for Mars Drinks in our sustainability with paid time off N/A N/A efforts, and make this contribution to volunteer in their a part of every Associate’s role. communities See page 22 for more details.
* 2007 baseline ** Targets are for 2015 year end with a 2010 baseline unless otherwise stated
04 IT’S IMPORTANT TO OUR CUSTOMERS OUR APPROACH FLAI V A® CCOloMBIA OFFEE (2009):
Sustainability is also important for the Sustainability isn’t a new concept at Mars Drinks. LCA annual kg C02 eq eMISSIons businesses that buy our hot drinks systems, Our UK factory has been certified to theI SO and energy usage (kWh) many of whom are seeking suppliers who can 14001 environmental management standard 25% 0.1% help them become more sustainable. We have since 2001, and our Thirsty for Change 71.5% commissioned independent surveys with our sustainability program has been running since customers in the United Kingdom and United 2007. But now we’re going a step further.
States, and they told us it is important to 29% them that our products are socially and In 2011, we refined several existing initiatives to environmentally responsible. But their priorities develop a clear path to sustainability focused on differ. For example, UK customers rank machine five pillars.W e developed long-term visions for energy use as the most important social or each pillar and set challenging targets aligned 8% environmental issue for us to address, while with each vision, to ensure we continue our journey in the right direction. See diagram on 3% in the United States sourcing raw materials fl end o i e previous page. 12% responsibly is the greatest concern. 0.4% Use 23% 9% stbutio Di ri n We selected these focus areas and targets 12% rduct P o UNDERSTANDING OUR CUSTOMERS' PRIORITIES based on: manufacture 7% ff Co ee growing W hat we learned during our Thirsty raw material DO YOU CONSIDER ANY OF THE FOLLOWING extraction FEATURES OF A HOT DRINKS SYSTEM for Change program C0 EMISSIONS ENERGY USAGE ESSENTIAL REQUIREMENTS FOR 2 The priorities highlighted in our (kg C02 eq) (kWh) YOUR WORKPLACE? customer research I nsights from engagement with stakeholders GE OV RNANCE AND MANAGEMENT 79% including sustainability advisors Forum for the We constantly work to further embed Energy efficiency of the drinks machine Future, among others sustainability into our business. Mars Drinks’ An independent lifecycle analysis in 2009 global sustainability team coordinates strategy, 65% of one of our main products, FLAVIA® develops metrics and measures progress Ability of the used fresh packs to be recycled Colombia coffee. This study identified the against our targets. The team works with greatest impacts at each stage of our Associates at all levels, as well as other Mars 62% products’ life, from raw material production segments, suppliers, customers, recycling and processing, to manufacture, distribution, Ability of the used drinks cups to be recycled partners and specialist advisors to develop the use, maintenance, and disposal. The results best approach in each area of our value chain. show that product use accounts for more 55% We use their input to review and update our energy use, greenhouse gas emissions and approach as our understanding of our impacts Availability of certified drinks within range, water consumption than any other single develops. All our sustainability targets are e.g. Rainforest Alliance stage of the lifecycle, closely followed by included in our business strategy and objectives. Based on 245 Customer responses (UK) the production of the coffee and other raw Source: Harris Research December 2009 materials used. Identified teams in each of our key business units are responsible for implementing our strategies As part of our journey towards developing and projects, metrics and targets at every stage a sustainable business model, we have set of our business process, from bean to cup. initial targets for 2015. These targets and our strategies for achieving them are based on the best available scientific data to ensure they MR N A S DRI KS SUSTAINABILITY FRAMEWORK are credible and effective. Where robust data are not yet available, we are carrying out further VISION research and pilot projects to help us identify the best possible approach. This work 2015 TARGETS will further develop our understanding of sustainability in each our five key pillars, so ANNUAL GOALS we can refine our approach and set additional targets beyond 2015 to ensure we continue PROJECTS LED BY IDENTIFIED ASSOCIATES on our path to sustainability.
05 OUR vision
Wel wil sOURce SOURG CIN all our products sustainably, from our ingredients to our FLAVIA® MORE ® and KLIX ismach ne , in a manner that SUSTAINABLY ensures good working conditions and protects the environment
OUR 2015 TARGET 100 % ocfef of e (by 2013), black tea, cocoa and palm oil from certified sources
06 I n the long term, we want to source PROGRESS TO DATE everything we buy in a sustainable By the end of 2010, 22% of our net sales manner. Our approach focuses on all value (NSV) was from drinks that include three aspects of sustainability – social, some certified content. Our target was for 30% of total NSV to come from drinks with 38 % environmental and economic. This certified content. For FLAVIA®,RA ALTER ™ o ntf oUR e sales value means making sure the goods we and THE BRIGHT TEA CO.™ products, 38% of from ALTERRA™ and source are responsibly produced, NSV was from drinks with certified content. THE BRIGHT TEA CO.™ with respect for the environment We found it harder to increase certified ® products was from and the workers in our supply chain. content in products for KLIX machines as we rely mainly on third-party brands drinks with certified OUR ApproaCH to provide these products. content in 2010 Sustainable sourcing is complex and will For KLIX® coffee we buy soluble coffee not be achieved overnight, but is critical from branded partners such as Nestlé to our long-term success. We are working Professional, Kraft Away from Home and to improve our understanding of these Our sourcing targets for our drinks brands: Douwe Egberts Coffee Systems. The soluble complexities, partnering with external experts coffee manufacturers we source from have 100% of coffee beans from certified sources and other Mars business segments to establish their own sustainability programs at origin, by 2013 best practices and improve our approach. for example through the Nescafé® Plan or 100% of black tea from certified sources by 2015 We have focused our initial efforts on our The Douwe Egberts Foundation. Within the ® 100% of cocoa from certified sources by 2015 primary agricultural raw materials – coffee, range we offer in KLIX , one coffee is 100% 100% certified palm oil by 2015. tea and cocoa. These crops provide crucial Fair Trade certified, one coffee has 100% ™ employment and earnings in many UTZ Certified content, and one coffee has 100% Rainforest Alliance Certified™ content. We plan to develop a sourcing strategy developing countries, where producers and targets for KLIX® products by the are often smallholders whose families For KLIX® tea we buy leaf tea and soluble tea end of 2011. We buy these products from and communities rely on their output. from branded partners such as Unilever and third-party partners and do not source ® ™ the ingredients directly. To ensure a sustainable supply of these Tea Direct. Unilever’s lipton and PG tips leaf ™ ™ ™ teas have 100% Rainforest Alliance Certified ingredients for ALTERRA ,EBR TH IghT TEA CO. SELECTING AND MONITORING SUPPLIERS and DOVE®/laxyGa ® hot chocolate, we focus content, and Tea Direct leaf tea is 100% Fair When selecting new suppliers we assess on two key areas: Trade Certified. This means that more than 95% of KLIX® black tea sales (by volume) is certified. factors such as quality, capacity and cost Purchasing from farmers who have achieved as well as increasingly considering their third-party certification.W e believe that FUTURE PLANS AND TARGETS commitment to environmental responsibility sourcing from certified suppliers is currently To further increase the amount of certified and respect for their workers and communities. the best mechanism for us to feel confident content in our own-brand coffees, teas and these crops are produced in a more hot chocolates, we have set more challenging For example, we have reviewed sustainability- sustainable manner. Our certification targets based on the volume of each ingredient related policies and processes for the current ™ ® partners Rainforest Alliance Certified and we buy through ALTERRA COFFEE ROASTERS™ supplier of our FLAVIA machines, which ™ UTZ CERTIFIED work with farmers to help and THE BRIGHT TEA CO.™, rather than the is based in China. We can confirm that this them improve their farming practices and number of products with certified content. supplier’s environmental management consequently command a higher price for system is certified to theI SO 14001 standard their crops, in a way that protects habitats for Our 2015 targets are ambitious, will encourage and that the company complies with all wildlife and plants and ensures the wellbeing change in the industry, and make it easier to Chinese legislation and guidelines regarding of their workers and local communities. measure our progress. They currently cover social responsibility. Additional training and capability-building ingredients purchased for ALTERRA COFFEE ™ ™ ® Our expectations of the companies we source programs to help producers improve the Roasters , r the b ight tea co. oeand d v / galaxy® hot chocolate drinks. from have been formalized in a standardized quality and yields of their crops as well Mars, Incorporated Supplier Code of Conduct. as their environmental and social impact. This Code was introduced in 2011, and we plan to implement it within Mars Drinks, beginning in 2012. The Code is available for download on www.mars.com.
07 CFEOF E
W e buy coffee beans for our ALTERRA Third-party certification Poecr j ts at origin COFFEE ROASTERS™ brand from origin Our target is to purchase 100% of our coffee We increasingly run training and capability- countries including Colombia, Ethiopia, beans from certified sources by the end of building projects directly with producers to Kenya, Papua New Guinea and 2013. We have prioritized coffee over tea when improve their farming and processing practices, setting targets, as this is our largest agricultural aiming to increase the yield and quality of Sumatra. We purchase from roasters ingredient by volume. Close collaboration with the crop and consequently their income. rather than directly from producers, our roasting partners will be essential to maintain Our projects also consider the environmental but we also run projects with 100% certification as our planned double-digit impacts of growing coffee, such as energy producers to help improve coffee sales growth means the volume of coffee and water use, water quality and habitat cultivation in some origin communities. we purchase will continuously increase. loss and social impacts such as women participating in management roles. At the end of 2010, 14% of the coffee we purchased was certified, and this had already We want coffee production to provide a healthy risen to 20% in the first quarter of 2011. Two of income and quality of life for farmers, their our single-origin coffees already contain 100% communities and the environment, so young certified content. people will choose to farm for generations Our support helped the Kandara Cooperative become the first to come. Rainforest Alliance Certified™ In 2011 we will continue to increase the level smallholder cooperative in Kenya. of certified content in our current blends For several years, we have worked with around and have appointed a project team to track 1,800 farmers from a cooperative in the Kiambu our progress. district of Kenya to improve the quality and yield of their coffee. Activities have included: Providing training in good agricultural practices such as soil management and pruning, and preparation for Rainforest Alliance Certification Renovating their drying tables and fermentation tanks to improve the quality of their coffee Developing a seedling nursery to increase access to disease-resistant coffee plants.
We source our KENYA ALTERRA™ coffee from this cooperative, and our support helped it become the first Rainforest Alliance Certified™ smallholder cooperative in Kenya in May 2010.
Following this success, we plan to launch four similar programs in Africa, South America and South East Asia in 2011, benefiting many more farmers’ lives. 1,800 frrsaa me h ve been helped by us to improve the yield and quality of their coffee
08 “I n slightly over three years, Mars Drinks has supported the Kandara Cooperative’s farmers to access much- needed training on best farming practices and helped to renovate three wet Marmb s A assadors to the coffee growers of Kandara mill facilities. By funding a A t Mars Drinks, we think it’s vital for our Jenni and the team got involved with the entire continuous training program Associates to understand where our products process, from picking the coffee cherries at Kandara, Mars has enabled come from and the challenges we face in to bagging and shipping the processed coffee ensuring a secure supply of high-quality coffee beans to the warehouse. Jenni saw the farmers to improve their beans in the future. In November 2010, marketing benefits that our partnership is bringing to yields and quality, leading to manager Jenni Morgan and six other Mars the farmers, and gained a real appreciation improved prices and making Drinks Associates from around the world took for the need to support these communities. a five-day drip to visit theK andara Cooperative their crops more resilient to “Seeing how many people were involved in the Kiambu district of Kenya. The trip, part in and are dependent on the production pests, diseases and climate of the Mars Ambassador Program (MAP), gave of coffee, really demonstrated how the team the chance to learn about the coffee change. The project has also important the work Mars Drinks is doing.” supply chain and the environmental and social trained 34 ‘promoter farmers’ pressures the industry faces. Jenni saw first-hand the difficulties farmers who are now using their farms face from poor yields caused by adverse Mars Drinks has worked with the Kandara weather, aging crops and poor soil as demonstration plots to Cooperative for a number of years, and in management – as well as what is being 2009 we launched a program to help its farmers train the rest of the farmers done to address these problems. improve the quality and yield of their coffee as a way of offering training crops and their environmental and social “ At each of the mills, our local partners have set impacts. The project currently supports up demonstration farms, where they educate in the long run.” Julius Ng’ang’a, over 1,800 farmers in the Kiambu district. farmers on how to achieve the best possible yield from their crops. Farmers can see for General Manager, themselves what can be achieved if they use SMS LTD. these techniques, and those who have been trained can teach others.”
09 TEA
W e buy tea for THE BRIGHT TEA CO.™ T hird-party certification sustainable. We joined the Partnership in brand from origin countries including Our target is to purchase 100% of our black April 2011, and aim to use our membership Kenya, India and Sri Lanka. tea from certified sources by the end of 2015. to share best practices and amplify the impact of our tea-sourcing initiatives. Five teas – English Breakfast, English Breakfast Strong, English Breakfast Decaffeinated, Chai Projects at origin Spice and Earl Grey – account for more than half In 2010, we launched a farmer field school of all our tea sales and all include 30% or more initiative for tea producers in Kenya in certified content. From 2011 onward we plan partnership with the Kenya Tea Development to track the percentage of black tea purchased Agency, a cooperative of around 400,000 that is certified.I n the first quarter of 2011 this growers. This initiative provides training at two figure was 30%. tea factories for around 60 farmers, teaching them techniques for improving tea quality and We also sell green tea, white tea, and fruit yields and encouraging a sustainable supply for and herbal infusions. These are not included future generations. The intention is for these in our 2015 targets as we are still developing “Mars Drinks is leading the farmers to train their fellow producers, creating responsible sourcing programs for these the potential for thousands more farmers to way in moving sustainability products. Finding the right approach for these improve their skills. The project has also planted to the core of the UK’s vending ingredients is more complex, for example around 300 indigenous trees and 1,000 tea because herbal infusions are a complicated seedlings to help revive tea crops and yields. industry. Through the blend of ingredients that make sustainable collaboration we have with sourcing more difficult.W e are seeking Mars Drinks we are able partnerships with the industry and other to work with thousands of external stakeholders to help develop a solution. farmers and smallholders in As part of our strategy to collaborate within developing countries around the the industry in 2010, we began to engage with world that supply the company.” the Ethical Tea Partnership, a non-commercial 30 % alliance of international tea companies oureaf o l ves in Mercedes Tallo,Director, Sustainable which share a vision of a thriving tea industry Value Chains, Rainforest Alliance that is socially just and environmentally our five black teas are now sourced from certified sources
In 2010, we launched a farmer field school initiative for the thousands of tea producers in Kenya.
10 CAOCO
W E e sell DOV ® LAXYand GA ® The chocolate for our Galaxy® hot chocolate hot chocolate drinks for drinks is sourced from Mars Chocolate. To read our MARS DRINKS SINGLE more about Mars Chocolate’s cocoa-sourcing program, visit the Mars, Incorporated Principles ® SERVE systems, as well in Action Summary at www.mars.com. as CHOCAMENTO™ for KLIX®. The cocoa for swirl products and for the Chocamento™ products sold in KLIX® machines is sourced by third party blenders. We have committed to replacing 100% of our cocoa with content from certified sources by 2015. At the end of 2010, none of our cocoa came from certified sources.H owever, by the end of 2011 two of the three Chocamento™ products sold in KLIX® will have 100% Rainforest Alliance Certified™ cocoa content.
Mars Chocolate in 2010 received the U.S. Secretary of State’s 2010 Award for Corporate Excellence (ACE) for their efforts to improve economic development in Ghana’s cocoa-growing region.
PALM OIL SUR GA D AIRY PRODUCTS Mars Drinks uses very little palm oil. W e use cane and beet sugar Dairy ingredients are used to sweeten our drinks, sourced in many of our drinks. Mars, Incorporated is a member of the directly from a sugar supplier. Roundtable on Sustainable Palm Oil (RSPO), W e support the development of a responsible, a non-profit membership organization that Mars, Incorporated is working with suppliers high-quality dairy industry through wider Mars, promotes the growth and use of sustainable to ensure sugar is responsibly sourced. Incorporated initiatives. This work includes: palm oil. Through the RSPO, we are working Through Mars, Incorporated, we are committed Collaborating with other consumer brand to reduce the impacts of palm oil production to continuing to work with the industry to companies and suppliers through the and address concerns about the industry. understand and improve the impacts of sugar PROGramme for RESponsible Sourcing We have set a target to use only 100% cultivation. In 2011, Mars, Incorporated will build (PROGRESS), a group of 24 industry partners RSPO-certified sustainable palm oil by 2015. on this by joining Bonsucro, the leading global working together to develop responsible See www.mars.com for more details. stakeholder group for the sugar supply chain. sourcing practices and sustainable production systems Membership of the Sustainability Consortium, which has produced a lifecycle assessment of the US dairy industry Searching for additional regional and global groups focused on driving positive change 100% in the industry. RSPO-c eRTIfied palm oil by 2015
11 REG DUCIN OUR
OPERATIONAL OUR vision
IMPACTS Wel wil achieve zero fossil fuel energy use and zero greenhouse gas (GHG) emissions by 2040
OUR 2015 TARGET 25 % re ductIOn in fossil fuel energy use, greenhouse gas emissions and water use, plus zero waste to landfill
12 Of all the aspects of our value chain, we have the most direct control over our factories and offices IS O 14001 (which we refer to as our operations). Or gu BaSIn stoke site Consequently, this is where our is certified by the sustainability strategy and long-term internationally vision is most defined.W e aim to recognized ISO 14001 ensure our operations set the standard environmental we expect from our suppliers, so we management system can encourage others to act as we do.
Our factory in Basingstoke, UK, manufactures KLIX® machines, mixes KLIX® drinks in the cup and makes our ALTERRA™,EBR TH IghT TEA CO.™ and DOVE®/LAXYGA ® Freshpacks. Our factory in West Chester, Pennsylvania, makes ALTERRA™, ZE O R THE BRIGHT TEA CO.™ Eand DOV ® hot chocolate pro ductIOn waste Freshpacks. sent to landfill OUR APPROACH achieved The whole of Mars, Incorporated has committed to achieving zero fossil fuel energy use and zero greenhouse gas (GHG) PROGRESS TO DATE emissions by 2040, and is seeking similar Our target for 2010 was to reduce fossil long-term commitments for water and fuel energy use, GHG emissions and water waste. We call this our Sustainable in a use by 15% from 2007 levels. Our actual Generation (SiG) program. performance during this period was mixed: We have begun by setting hard targets for E nergy use increased by 9% reducing usage in the short term, to ensure G reenhouse gas emissions increased by 23% we are making progress. We are developing ways to address our remaining impacts once W ater use reduced by 11% we have reduced usage as far as we can. W e sent zero production waste to landfill.
Mars Drinks is applying this approach to We describe our performance in each our two factories and our offices around area in more detail on pages 14 and 15. the world. Our Basingstoke site is certified to the internationally recognized ISO 14001 FUTURE PLANS AND TARGETS environmental management system, By 2015, we aim to reduce fossil fuel and our West Chester site aims to achieve energy use, GHG emissions and water certification by the end of 2011. use by 25% from a 2007 baseline, and send zero waste to landfill.
13 ER NE GY USE & GREENHOUSE GAS EMISSIONS W e aim to cut scope 1 and 2 greenhouse gas carbon dioxide emissions than sourcing (GHG) emissions from our operations to zero nitrogen externally, although the emissions by 2040 by eliminating fossil fuel energy use. savings are classed as scope 3, so outside We will do this by increasing operational the scope of our operations. efficiency, investing in new technology and using more renewable power. We are focused Energy use at our Basingstoke site fell by on absolute emissions reductions and do not 11% in 2010, and we have introduced an currently plan to use any form of carbon offset. energy monitoring system to identify and target remaining causes of high energy This is not only the right thing to do; improved use. We will install the system at our efficiency will drive down costs, while West Chester site in 2011. generating renewable power on site will help secure our future energy supplies. We carried out a number of energy savings initiatives at our Basingstoke site, and expect However, between 2007 and 2010 our total to report significant results next year. For W e installed a solar energy use increased by 9%, despite our example, our cleaning contractors have water heater, which is 15% reduction target. This is because we started working during twilight hours instead projected to reduce our installed a self-generating nitrogen system of overnight, minimizing the need to keep the water heating bill by 70%. for the Freshpack manufacturing process at lights on after dark. We predict that this will W e have cut our water our West Chester factory. This has increased reduce the site’s energy use by 7.5%. We also use by 11% since 2007. energy use due to the electricity required to run installed a solar water heater, which is projected the generators, but it reduces traffic and noise to reduce our water heating bill by 70%. from delivery vehicles. More importantly, an independent lifecycle analysis shows that the Unlike other Mars business segments, our SiG new system creates 14.7 tonnes (65%) fewer approach and targets do not yet include product transportation. We aim to include all our impacts in the long term, but are initially focusing on the greatest impacts under our direct control. As we use couriers to deliver our machines and drinks, product transport does not fall into this category. 11 % However, in the UK we work with our distributor dpfro in ossil Howard Tenens, to improve the environmental impact of its operations and reduce our fuel energy use transportation footprint. For example, we have at our Basingstoke supported the installation of low-energy lighting site since 2007 in a warehouse used to store our products. In 2010, Howard Tenens rolled out dual-fuel technology across its fleet, further reducing Mar n s Dri ks' 2010 energy use and the environmental impacts of our product GHG emissions versus 2007 baseline transportation. W e have supported t To al energy use (TJ) the installation of op Sc e 1 and 2 GHG Emissions (Kilotonnes) low-energy lighting in our UK distributor’s 64.3 warehouse. 58.8
44.1
4.6 5.6 3.5
2007 2010 2010 target
14 W ATER USE WAste
Our processes use very little fresh water. Waste is a problem because of the needless In fact, most of our water use is in bathrooms resource use and greenhouse gas emissions and kitchens in our buildings. At the end of associated with producing it, and because of 2010, we had reduced our water use by 11% the impacts of its disposal. since 2007, short of our 15% target. It will be hard to make enough further savings We are proud that both our manufacturing to meet our 25% target for 2015 so we are operations send zero production waste to landfill, also evaluating alternative ways to reduce using a variety of disposal methods to reduce, our impact on water supplies, for example reuse, or recycle waste instead. These include: through rainwater harvesting. We continue Sending scrap product to an animal feed to seek opportunities to do so as part of production facility Mars, Incorporated’s SiG program. Returning all wooden pallets for refurbishment Recycling cardboard and plastic laminate cores Reusing boxes for KLIX® products.
Some waste is sent for incineration in a waste- to-energy plant, and we are seeking ways to reduce this. Our waste is regularly audited by PriceWaterhouseCoopers to assure that we are meeting our zero landfill commitment.
Our target for 2015 is to send zero waste to Mar k s Drin s' 2010 water use versus 2007 baseline landfill, which means maintaining our standards at our factories while achieving the same Tt o al water use (thousand M3) 14.1 success in our offices.W e are developing teams in each of our sites to champion this and evaluate 12.6 ways to reduce office and general waste.
10.6
Reding uc paper use in our offices In January 2009, paper use at Mars Drinks’ Basingstoke site hit an all-time high, with 575 reams of paper used in just one month. 2007 2010 2015 When the Office Services team saw these figures, TARGET they set an ambitious target to reduce paper use in the office by 33%.T he team launched a campaign to inform Associates across the business how to use less paper. The two-month ‘Paper Challenge’ was a huge success, achieving a reduction of 53% between June and August – far exceeding the target. The team still thought there was room for improvement. In 2010, they launched an additional four-week campaign, achieving a further 54% month-on-month reduction. In addition, a new secure printing system was installed, which uses Our waste is audited by default double-sided and black and white printing, PriceWaterhouseCoopers reducing toner use as well as paper. In addition, to assure that we are meeting our zero landfill Associates must now enter an identification commitment. number before their item is printed, enabling them to think twice about printing and to track the amount they personally print. This has led to a further 6% reduction in paper use.
15 OUR vision DGEVELOPIN T rohROUgh p duct innovation we aim to provide hot drinks solutions RESPONSIBLE that help our customers create a more sustainable PRODUCTS workplace and meet their own sustainability goals
OUR 2015 TARGET 25 % re ductIOn in average energy use of machine base across FLAVIA® and KLIX® 100 % all FRESHPACKS are 100% recyclable
16 Our product's impacts include the PROGRESS TO DATE recycling klix® nesmachi energy and water our machines use Our target for 2010 was to reduce the total Back in 2009, when Mark to make drinks, and the production energy use of our machine base (the total Whittlesey and Bill Suggers visited number of machines in operation at any time) a warehouse to take stock of the and disposal of the packaging that ® by 12.5%. By the end of 2010, we had reduced KLIX machines waiting to be sent keeps our drinks fresh. Lifecycle the energy use of our machine base by 21%, to landfill, they found over 1,000 analysis shows that some of the by making new machines more energy efficient machines. Seeing this mountain of waste made it clear to them most significant environmental and phasing out older, less efficient models. that the way our business handled impacts of our business occur Going forward, we have changed the way machines needed to change. They when customers use our products. we measure machine energy consumption returned to our Basingstoke office to take into account business growth. to consider alternative ways of OUR ApproaCH We now measure the average energy dealing with our machines once Through product innovation we strive use of the machines in our field base. they’ve reached the end of their useful lives. to develop more responsible products. We did not have any formal machine disposal We are improving the energy efficiency With the support of their team, or packaging reduction targets for 2010. Mark and Bill set about creating of our machines and reusing or recycling We discuss our progress in each of these them at the end of their useful life. We are a system where machines are areas on pages 18 and 19. assessed, refurbished, functional also finding ways to use less packaging for components are reused, and any our drinks, and making it easier for customers FUTURE PLANS AND TARGETS remaining materials recycled. to recycle this packaging (see page 21). Our targets for 2015 are to reduce the average “W e set up an area within the factory energy use of our machine base by a further where we can remanufacture the 25%, and for all ALTERRA™ EBRand TH IghT machines rather than throw them TEA CO.™ Freshpacks to be 100% recyclable. away. The machines that were destined for the landfill are now back being used. This is one of the major benefits of working at Mars Drinks: when you have an idea you are given the freedom and support to take a project into your own 21 % hands and make a real difference.” Today, no part of the used machines re ductIOn in returned to us ends up in landfill. total energy Everything possible is reused, use of our machine and anything that can’t be reused is recycled or, as a last base since 2007 resort, incinerated in a waste- to-energy plant. The results of the project have been outstanding for the environment and the business. By bringing recycling in-house, each year we are diverting 334 tonnes of material from landfill.
17 REG DUCIN MACHINE ENERGY USE Lifecycle analysis shows that more than two-thirds of the energy used to make a MARS DRINKS SINGLE SERVE® drink is for heating the water before brewing the coffee, tea or hot chocolate. Providing low-energy drinks machines will help customers reduce both their energy bills and greenhouse gas emissions.
Our customers increasingly recognize this. In a UK survey of around 250 MARS DRINKS SINGLE SERVE® customers, machine energy efficiency ranked highest of social and environmental concerns, and fifth out of all factors considered when making a purchasing decision, after taste, reliability, cost and ease of use. Almost a quarter of 310 MARS DRINKS SINGLE SERVE® customers surveyed in the United States stated that they would like us to focus on measuring and reducing the carbon footprint of our machines.
We are working to reduce energy consumption ® ® % in both our FLAVIA and KLIX machines. How 52 much energy our machines use depends on THEA FL VI ® CREATIOn 400™ si 52% a wide range of factors. We use the European more energy efficient when compared Vending Association (EVA) Energy Measurement to three leading bean-to-cup machines Protocol to calculate energy use, and this standardized, objective industry methodology over an average week (UK) allows us to compare the efficiency of our machines with that of competitive single-serve drinks systems. ENERGY USE OF HOT DRINKS MACHINES IN STANDBY MODE (W ou ATT h rs/HOUR) Independent trials using this methodology with UK data show that, when compared with leading bean-to-cup systems, the FLAVIA® Creation 400™ machine uses 52% less energy over an average week. Our KLIX® Outlook machine is 12.5% more energy efficient for 120 49 30 hot drinks and 51% more energy efficient in Single-serve120 Bean-to-cup49 FLAVIA30® stand-by mode than the average for two competitorSingle-serve Bean-to-cupaverage CREATIONFLAVIA 400® ™ competitor average CREATION 400™ other leading floor-standing drinks vending TOTAL ENERGY CONSUMPTION OF HOT DRINKS VENDING MACHINES machines tested. UK customers can calculate (W ATT HOURS/LITRE) the financial and environmental benefits of these systems compared with the competition at www.myflavia.co.uk and www.klix.co.uk.
110 101 87 Single-serve110 Bean-to-cup101 FLAVIA87® competitorSingle-serve Bean-to-cupaverage CREATIONFLAVIA 400® ™ competitor average CREATION 400™
18 RESPO NSIBLE RESPONSIBLE END-OF-LIFE DISPOSAL PACKAGING As part of our obligations under the European Packaging is critically important for ensuring “The Freshpack is more than Union Waste Electrical and Electronic the quality, taste and freshness our customers just packaging. It is a mini Equipment (WEEE) Directive, our European expect from our drinks. However, the business units offer to collect old machines for manufacture of packaging uses important ‘brewing chamber’, uniquely our customers. We assess their condition then resources, while the packaging itself can be designed to withstand the high either refurbish the machines or strip them difficult to dispose of responsibly. pressures and temperatures down so their components can be reused in required to get the best new machines or as spare parts. When We work to reduce the environmental impacts machines or parts can no longer be reused, of our packaging and have made significant extraction from our fresh we recycle everything from plastic casing progress. The polystyrene cups we currently roast and ground coffees and and wooden base units to the copper and provide with KLIX® are recyclable where facilities exist. our real leaf teas. In addition, gold in the electrical components. each Freshpack has to ensure We can currently recycle an estimated 95% Our Freshpacks represent a challenge because the coffee, tea and instant of each FLAVIA® machine and 98% of all KLIX® they have to meet different requirements. They indulgent products stay as machines in Europe. Nothing is sent to landfill have to protect the ingredients before vending – the small amount of materials that cannot and act as a brewing chamber. They need to fresh as the day they were be reused or recycled is sent for incineration be cost effective to manufacture and safe for packed. Every single aspect in a waste-to-energy plant (see UK KLIX® the consumer to use. At the moment, they are of the pack design and product case study on page 17). made from three different materials. To make them recyclable, we have to get that down ingredients are intentionally to one. Our target is for 100% of ALTERRA™ designed to deliver the best and THE BRIGHT TEA CO.™ Freshpacks to be tasting drinks, brewed to recyclable by 2015. We have researched a perfection every single time." number of different materials, are working with prototypes, and are confident we have H azel Wright, Research and found a solution that we can introduce soon. Development Director, Mars Drinks
98 % Wee r cycle an estimated 98% of all KLIX® ismach ne
19 OUR vision
Welro wil p vide the right partnerships and communication SUPPORTIG N to help our customers on their sustainability journey – by working OUR together we can have a much greater positive impact CUSTOMERS on businesses, communities and the planet
OUR 2015 TARGET 50% ic n rEASE IN partner recycling (by tonnage) 95% E CNABLE AC ESS TO RECYCLING INFRASTRUCTURE IN OUR major MARKETS (COVERING 95% OF SALES)
20 Packaging waste is a large component “ Working with RECOUP, Mars Drinks has “ We look forward to helping Mars of our environmental impact and is developed a detailed understanding of customers install their drinks vending of particular concern to many of our existing recycling options for some of its stations confident in the knowledge customers. Reducing these impacts packaging, and also assessed the practical, that almost all the vending waste will is a challenge as we have little direct economic, and environmental implications be converted into reusable materials control over what happens once our of making real changes to their current and none of it ever sent to landfill.” practices. These changes include the machines leave the factory gates, Joff Walters, MD potential of working directly with customers but we are committed to taking action to install new recycling solutions.” PRO GRESS TO DATE where we can and helping customers Stuart Foster, Director, RECOUP We have found it difficult to encourage to do so too. uptake of these schemes, even though E ncouraging customers to change their a UK survey showed that nearly 70% of N o local authority provides a recycling scheme behaviour is a major factor in making our customers find our Freshpacks (and our for the multi-laminate materials used in business more sustainable. This is challenging, competitors’ packaging) hard to recycle, packaging similar to the Freshpack, or a system but we are committed to introducing programs and would like us to provide a recycling to separate organic and inorganic wastes. and partnerships that make it easier for program. We are working more closely customers to do the right thing. with our waste management partners to However, we have made it a priority to find increase uptake of the schemes we offer. simple and convenient ways for our customers OUR CUSTOMER RECYCLING PROGRAMS to manage their waste and recycle our materials. In the United States, “upcycling” company Our renewed efforts in 2010 have begun to show success. The number of As an interim step, we offer to help customers TerraCycle produces consumer goods by Freshpacks TerraCycle collected in the to upcycle/recycle used Freshpacks and cups repurposing surplus and used packaging from ™ U.S. increased more than fivefold, from by setting up partnerships with specialist waste more than 20 Mars brands, including ALTERRA ™ 600,000 in 2009 to 3.7 million in 2010. management companies, which collect and and THE BRIGHT TEA CO. Freshpacks. Post- consumer packaging waste is turned into upcycle/recycle the waste. Our partners are FUTURE PLANS AND TARGETS TerraCycle in the United States and Save-a-Cup products including recycling bins, park benches Our target is to increase partner recycling in the UK. In Germany, the industry-funded and garden fencing – while surplus (unused) activity by 50% by 2015 (by weight). Green Dot waste collection system is highly packaging is “upcycled” into products such We aim to do this through increased effective in improving recycling rates for our as cell phone holders, laptop sleeves and marketing communications and by products. Running in parallel to municipal messenger bags. The products are sold at building stronger relationships and waste collection systems, the scheme retailers such as Walmart, Target and Petco, programs with our recycling partners. collects packaging from manufacturers and Mars receives royalties on the sale of who pay a license fee to add the Green Dot all branded goods. logo to their packaging. In the UK, Mars Drinks was a founding member To prepare for the introduction of our recyclable of Save-a-Cup, a not-for-profit organization Freshpack, we are working with the plastics that collects and recycles polystyrene cups. recycling specialists RECOUP to explore Save-a-Cup collects used cups from customers recovery methods. for recycling, as well as used Freshpacks, which it sends for incineration with energy recovery. Save-a-Cup has recycled over one billion cups to date.
The number of Freshpacks Our partnership with TerraCycle collected in the U.S. Save-a-Cup recycles an increased from 600,000 in 2009 estimated 300 tonnes of to 3.7 million in 2010. KLIX® plastic cups each year.
21 Eng aging our Associates OUR vision
Wel wil involve everyone who works for Mars Drinks in our sustainability efforts, and make this contribution a part of every Associate’s role
OUR 2015 TARGET 100 % P rovide aLL Associates with paid time off to volunteer in their communities
22 Achieving our goals for 2015 and Examples of this activity in 2010 included: HEALTH, SAFETY AND WELLBEING beyond requires commitment Sustainability Days, where our sites hold The health, safety and wellbeing of our from across our business. We are talks on topics such as energy, waste and Associates is essential to any sustainable embedding sustainability into our commodity certification schemes. Our workplace. Our factories and offices apply stringent health and safety standards which business through tangible measures Basingstoke site held a Sustainability Day during the year and we plan to extend this meet and exceed regulatory requirements. such as governance structures and to West Chester in the United States in 2011. management systems (see page 5), We ensure all Associates and contractors are I ndividual talks from guest speakers, and by raising awareness and aware of the hazards they face and are trained including an explanation of what sustainability to carry out their work in a safe, responsible engaging our Associates to means to Mars from Mars, Incorporated’s manner. While we do all we can to reduce stimulate change. Global Sustainability Programme Director workplace hazards, such as fitting machines with safety guards, we expect every Associate W hile there are teams directly responsible for Trips to sourcing origins, to help Associates and contractor to take personal responsibility managing sustainability, we can only achieve understand the reality of producing the crops for undertaking their duties safely. meaningful change with every Associate’s we use (for example MAP see page 9). support. We are working to ensure all our Sustainability champions help engage our We monitor our performance by tracking Associates understand why our business Associates. In 2011, we plan to introduce Green lost-time injuries (LTIs), near misses and must become more sustainable, how we Teams in the UK and US to further embed serious near misses. The objective is to prevent are achieving this, and the contribution they sustainability in their part of their business. incidents being repeated by correcting the each can make. We encourage Associates In addition to raising internal awareness of root cause, and this is an important element to take a proactive and entrepreneurial sustainability, the teams’ responsibilities will of achieving year-on-year performance approach to achieving our goals and give include implementing improvements to ensure improvements. Information about incidents them the tools to do so (see pages 15 and 17 we meet our targets, and tracking our progress. is shared across all Mars Drinks sites to help for example case studies). reduce risks throughout the company. Zero incidents is our long-term ambition. ZE O R health and safety incidents is our long-term ambition
W e host site sustainability days and talks from There are trips to sourcing guest speakers. origins to help understand how our raw materials are produced.
23 MRV A S OluNTEER PROGRAM The Mars Volunteer Program (MVP) offers Associates opportunities to put the Five W hat sustainability means to our Associates: Principles into action in the communities where we live. During the year, Associates can take one paid day off to volunteer at local organizations selected by the teams It’s a way of life. It’s all about leaving a positive at their sites. legacy for our planet and future generations. In 2010, 50 Mars Drinks Associates spent 1,050 hours volunteering and raised more than £5,700 for various charities.
As part of MVP, on July 18 2010 Associates from Mars Drinks North America entered the Annual Tour de Shore cycle race. The team rode 65 miles to raise money for the Gakui Primary School in Kenya. Every member finished, and To continue enjoying How we can reuse the resources Mars Associates Jeremy Cowan and Natalie we do use, how we can avoid Jones were the first male and female to cross enriched lives now using them in the first place and the finish line. how we can make a positive and in the future. contribution to our local community. A goal of $1,000 was set and was exceeded within the first week of fund-raising. Mars Drinks Associates Ashley Handwerk and Calvin Ng visited the school to deliver the donation as part of the Mars Ambassador Program, a Mars-wide initiative through which Associates share their expertise in communities where For me, it’s about changing It’s about trying to we source ingredients. our consumption habits build a brighter At our offices in Basingstoke, UK, Associates and starting to think about got involved in a host of local charitable the future of our planet. future for everybody. activities through MVP during 2010, including: Restoring and maintaining facilities at animal rescue charity, The National Animal Welfare Trust H elping to maintain allotments owned by The Shaw Trust – a charity that supports people experiencing problems in gaining employment through ill health or disability Providing hot drinks to the dedicated participants taking part in a Midnight Walk in aid of St Michael’s Hospice Bringing in unwanted items to donate to three local causes: Sebastian’s Action Trust, Naomi House Children’s Hospice and Trinity Winchester Raising thousands of pounds for five national charities: Children in Need, Comic Relief, Jeans for Genes, Sport Relief and Wear it Pink.
24 Coa nt ct Further information Thank you for reading our first review V isit www.marsdrinks.co.uk for more of the progress we are making on our information about our business, products path to sustainability. We’d love to know and path to sustainability. what you think – please get in touch with your comments and ideas at Visit www.mars.com for more information [email protected] about Mars, Incorporated, our history or write to: and governance, and our Five Principles.
Kate Wylie Global Sustainability Director Mars Drinks Armstrong Road ontentwritten Contextby C
Basingstoke RG24 8NU United Kingdom Designedandproduced Salterbaxterby