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Tloma-Today-October-2000.Pdf thank you to our Conference Committee: Chris McGiffin, Linda Ryan, Edmund Reid, Theresia Skoberne, Tina Pack, Sandra Hatcher-Maher, Dennis Nault and Liz Barrington. We are so fortunate for the support of Vendors in helping make our conference a success. A very special thank you to our sponsors: Platinum Sponsors $10,000.00 Highlander, IKON and Xerox Gold Sponsors $5,000.00 Dexco Corporation, Group Four Management Consultants, Hewlett Packard (Canada) Ltd. and Kent Legal Silver Sponsors $2,500.00 The Affiliates, All Canadian Courier Corporation, AMJ Campbell Van Lines, The Cartel Agency Inc., Flavia Beverage Presidents Message Systems, Global Crossing, Iron Mountain Canada Corp., Laser Networks Inc., Mister Coffee, Selena Coffee Ltd., Shared So many "thank - you's". First I thank last year's TLOMA Technologies of Canada. Executive: Keith Cassidy, President OCTOBER 2000 The Vendor Fair booths Dee Nevitt, Past President are so popular that we Marilynn Goodman, Treasurer Inside this Issue regrettably had to turn away Susan Carr, Secretary some suppliers as we did Chris McGiffin, Program Co-ordinator. ❖ Barry Spilchuk not have enough room to accommodate all who were ❖ Connie Podesta As well, our Special Interest Group Leaders: interested in demonstrating ❖ CSALT Tips Theresa McCabe, Human Resources their services. We hope to ❖ EAP Workshop Venky Srinivasan, Technology have a larger facility for the ❖ Editors Corner Dennis Nault, Finance Vendor Fair in the future. Albert DaCosta, Facilities. ❖ Interviewing and Selecting Exceptional People Since I am giving I am also thankful to be working with this year's Executive: thanks, October 9th is ❖ It Happened This Way Keith Cassidy, Past President Thanksgiving. In many ❖ Managing Generational John Gambles, Treasurer parts of the world a day is Differences in The Workplace Karen Schrempf, Secretary set side to give thanks. The ❖ New Members 2000 Edmund Reid, Program Co-ordinator. dates and customs vary ❖ Presidents Message from country to country, ❖ Tales +rom the Trenches As well, our Special Interest Group Leaders: but the desire to take time ❖ TLOMA Conference Sponsors Carole Paskin, Human Resources to reflect on life's blessings Peter Lamb, Technology remains the same. It does ❖ TLOMA Conference-Winners Heidi Vesely, Finance not matter when you pause ❖ TLOMAs +inancial Summary Debra Hillier, Facilities. for reflection. It only mat- ❖ Website Of The Month ters that in each of our hec- I am especially grateful for the dedication and commitment tic lives we remember to Schedule of Events of Liz Barrington, the Administrator of our Association. Liz, pause and be thankful for thank you from all of us in TLOMA. our life and the gifts that we November 7 have and the gifts we can Executive Meeting We are developing what we hope to be a program that will give to others. interest and educate this year. November 8 +acilities SIG I look forward to seeing As I write this I have just returned from our 12th Annual you at the meetings! November 14 Education Conference "Achieving Balance". Knowledge/ideas to General Meeting learn for our professional lives and our personal lives. Wow! What a success. I hope that all attendees benefitted from this December 1 year's conference. Holiday Social Diane Carty, President Putting together a conference takes a great deal of work and Single issue: $5.00 many long hours of effort. Congratulations on a job well done and Minden Gross Yearly Subscription: $25.00 MANAGING GENERATIONAL DIFFERENCES IN THE WORKPLACE EDITOR’S CORNER ur seminar with Roy Saunderson on this very real Susan Carr, as a member of our outgoing 1999/2000 TLOMA Oproblem in the workplace, was quite informative. Executive in the capacity of Secretary and Newsletter Editor, must be congratulated and thanked for her tremendous efforts and contribu- tions to further development of our association's monthly newsletter. Our first discussion centered on categorizing each group Having just worked on my first issue, I am just realizing the time and of individuals, ranging from a senior citizen level to the effort it takes! Susan through her humerous anecdotes and endless newest generation or "Nexters" as he called them. We creativity has created some new thought-provoking and light-heart- discussed the percentage of these individuals on average ed columns which we will hope to continue to see in future issues. Susan - thank you! in each firm and then their strengths and issues. We also discussed what makes each generational group "tick" and Well, those of us who have just returned from our annual conference this exercise helped us to recognize certain traits in our based on the theme "Achieving Balance" are feeling refreshed and personnel and understand why some individuals behave recharged - right? The conference not only afforded us bonding time with our friends in TLOMA but the opportunity to meet many new the way they do (although I'm sure there will always be members. It also offered us the time for reflection on our personal that "exceptional" employee who falls under his or her and business lives, and provided some thoughts and tools to assist us own "category"). Nevertheless, I found that even for hir- in keeping the various balls in our lives in the air (why do I continue ing purposes, it was interesting to see what we could to see visions of some partners and employees on some of these expect from various generational groups and their balls!). Coming back from the conference, together with it being that time of year when parents applaud the return to school of their chil- strengths and weaknesses. dren and the celebration of Thanksgiving and a New Year in the Jewish calendar, I can't help but feel a sense of newness and re-start We discovered the positive and negative traits of each gen- - something like a "control, alt, delete". These feelings and inspira- erational group. It was discussed that while for tional moments are the ones we need to reflect on when we're jug- gling more balls than you get in a bag of marbles. It is of comfort to seniors/matures (ages 57 to 78), work is really a means of have close friends and fellow administrators from and to whom we survival for them so perhaps not a choice situation. They are can obtain and provide support. All of these things come to mind and usually one of your most loyal, dependable and hardwork- provide a sense of calm in what is otherwise a busy, or difficult, or ing individuals. The drawback could be that any change disastrous day. Deep breathe and keep ourselves in balance, laugh a lot, and we can keep juggling! could result in a conflict of sorts. We discussed that perhaps for us as employers, we could conquer their fear by making The Conference Committee should be congratulated on yet another available to them the education needed to enable us to terrific conference. It takes many hours to plan and coordinate this enforce the necessary skills that are expected in the present- event for which we, the membership, are fortunate. Many members who attended were graciously receptive to writing articles on the day workplace. sessions, some of which will appear in this issue and the remainder in November's issue. These articles attempt to put in black and white The next generation, "Baby Boomers" (ages 40-56), viewed the essence of the various sessions, not only as a reminder to those work as "fulfillment" with strong beliefs in teamwork and that were there, but for those who may have been attending another session, and those folks who weren't at the conference. A great big cooperation. One of their weaknesses would be that for the "thank you" to all you authors. most part, they were "technophobic" and that perhaps, here again, providing the necessary education to this age group And to the membership at large - - - this is your association's would help in their skill development. This was usually a newsletter. Any time you feel the urge to put fingers to keyboard, please let me know. If there's something else you'd like to see, give successful tactic in this particular age group as the Boomers me a call or send me an email. Together we can make these newslet- were also interested in learning and acquiring new skills and ters a continuing education tool. were found to be quite successful in technical production, management and professional jobs. May you all have returned from Thanksgiving or New Year celebra- tions with family and friends renewed and thankful for the lives with which we are blessed. For the generation of "Generation Xers" (ages 20 to 39), work for them is viewed generally as being just a job and As a new member on the Executive, I will look forwarding to taking they thrive on change. They are, for the most part, "techno- my turn contributing to our association and to meeting our new members and visiting with TLOMA friends. literate" and welcome the challenge of change. They enjoy Karen Schrempf multitasking jobs so are found to be most successful in infor- Administrator mation and services. The thing to keep in mind when hiring Fogler, Rubinoff LLP Continue to page 5 www.tloma.on.ca 2 October 2000 www.tloma.on.ca 3 October 2000 It’s really very simple... IKON Management Services There is a reason why over 80% of Canadian law firms that ■ have pursued an outsourcing strategy have selected Networked and Hardcopy Reprographic Services IKON Management Services as their On-Site Facilities ■ Centralized Facsimile Services Management provider. It’s really very simple... ■ Mail Services Management ■ Courier Services Management Our commitment to Complete Customer Service & Support.
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