Telecommunication Services

Driving forces Highlighted criteria & The telecommunications industry operates in a highly-competitive, dimension weights albeit heavily-regulated, environment, where exposure to antitrust Environmental Dimension..20% action is pronounced. In order to remain competitive in a market – Climate Strategy consistently subject to rapid technological change, companies – Operational Eco-Efficiency need to adopt efficient and flexible business models. This will help enable them to integrate next-generation technologies, such Social Dimension...... 33% as 5G, and produce innovative solutions that address social and – Human Capital Development environmental issues. Implementation of resilient systems to – Talent Attraction & Retention assure customers’ data privacy is important in retaining customers and avoiding regulatory issues. The increased use of smart devices Governance & Economic has also increased the attention that consumers pay to data Dimension...... 47% privacy. Insufficient database and network protection could – Customer Relationship further expose companies to reputational and legal risks. Management Cybersecurity and physical threats to network infrastructure – Information Security/ (e.g., extreme weather events) can have significant economic Cybersecurity & System impacts. Investing in data security and upgrading network Availability infrastructure are, therefore, crucial. – Network Reliability – Privacy Protection – Risk & Crisis Management

Sustainability leaders 2021 Industry statistics

S&P Global Gold Class Number of companies assessed 110 Taiwan Mobile Co., Ltd. Taiwan Market capitalization of assessed companies True Corporation Public (in USD billion) 2356.8 Company Limited Thailand Number of companies in Yearbook 61 S&P Global Silver Class Market capitalization of companies in Yearbook Advanced Info Service Public (in USD billion) 696.1 Company Limited Thailand Deutsche Telekom AG Germany Far EasTone Telecommunications Co., Ltd. Taiwan Koninklijke KPN N.V. Netherlands Telecom Italia S.p.A. Italy S&P Global Bronze Class Chunghwa Telecom Co., Ltd. Taiwan Nippon Telegraph and Telephone Corporation Japan NTT DOCOMO, INC. Japan SK Telecom Co.,Ltd Rep. of Korea TELUS Corporation Canada

Sustainability Yearbook Members AT&T Inc. United States Cellnex Telecom, S.A. Spain Telefônica Brasil S.A* Brazil Telefónica, S.A. Spain

* S&P Global Industry Mover

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