Annual Report 2011 We Move People, Goods, Money and Information – in a Reliable, Value-Enhancing and Sustainable Way
Better support Tailor-made Everything you need A Perfectly coordinated More impact Reliability on an international scale A first-class range of services for our customers Annual Report 2011 We move people, goods, money and information – in a reliable, value-enhancing and sustainable way Group Business Communication market Letters, newspapers, promotional mailings, information solutions and data management in Switzerland, in the crossborder market and activities internationally Logistics market Parcels, express services and logistics solutions within Switzerland and abroad Retail fi nancial market Payments, savings, investments, retirement planning and fi nancing in Switzerland as well as international payment transactions Public passenger transport Regional, municipal and urban transport plus system management in Switzerland and in selected countries abroad. Performance Key fi gure 2011 Strategic goal 2011 Operating income CHF million 8,599 – Group profi t CHF million 904 700 – 800 Equity CHF million 4,879 – Degree of internal fi nancing Percent 100 – Addressed letters Number in millions 2,334 – Parcels Number in millions 107 – Customer deposits (PostFinance) CHF billion 88.1 – No. PostBus passengers (Switzerland) Millions 124 – Customer satisfaction Index (scale of 0– 100) 79 ≥ 75 Employees Full-time equivalents 44,348 – Employee commitment Index (scale of 0– 100) 83 > 80 * CO2 emissions saved per year t CO2 equivalent 3,115 – 15,000 *by end of 2013 Organisation Chairman of the Board of Directors Peter Hasler Internal Auditing Martina Zehnder
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