Owner's Manual URC Mobile for Ios V2

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Owner's Manual URC Mobile for iOS v2

URC Mobile 1.0_73014 URC M OBILE

The information in this owner’s manual is copyright protected. No part of this manual may be copied or reproduced in any form without prior written consent from Universal Remote Control, Inc.

UNIVERSAL REMOTE CONTROL, INC. SHALL NOT BE LIABLE FOR OPERATIONAL, TECHNICAL OR EDITORIAL ERRORS/OMISSIONS MADE IN THIS MANUAL.

The information in this owner’s manual may be subject to change without prior notice.

URC - Control the Experience is a registered trademark of Universal Remote Control, Inc.

URC is a registered trademark of Universal Remote Control, Inc. ccGEN2 is a registered trademark of Universal Remote Control, Inc. Total Control is a registered trademark of Universal Remote Control, Inc.

All other brand or product names are trademarks or registered trademarks of their respective companies or organizations.

Universal Remote Control,Inc. 500 Mamaroneck Avenue, Harrison, NY 10528 Phone: (914) 835-4484 Fax: (914) 835-4532 URC M OBILE Programmable Only by URC Professional Installers To fully automate your audio/video system, the installer must have detailed knowledge of each component, LAN configuration, Wi-Fi optimization, the URC product, its accompanying software and how the system is connected and operated.

URC software is available ONLY to a trained and certified professional audio/video installer. Although technical assistance is available, it is offered to our certified professional installers who can install a URC controller in a timely and efficient manner.

Need Help? If you are in need of assistance, please be sure to contact your URC Professional Installer. Installer’s Name: ______Contact Info:______Installation Date: ______Serial #: ______MAC Address (if any): ______

URC Tech Support is also there for you. Contact us by phone or email at: Toll free phone number: 1-800-801-0900 Email Address: [email protected]

Page iii URC M OBILE About URC For 25 years URC has been setting the higher standard for control technology with continuous research and development. Headquartered in Harrison, N.Y., the company has been the leading supplier of high quality remotes and is broadly regarded as the leading control manufacturer by consumers, subscription broadcast providers, retailers, custom installation professionals and OEM partners.

• Celebrating 25 years as the leading supplier of universal remote controls • More than 100 million remotes supplied in the past 10 years alone • Solutions that span every control market, from subscription broadcast to complete home and commercial automation • Consistently ranked the #1 brand in custom remote and whole-house control markets

Our mission across all of our products and markets is to be the best provider of integrated control solutions that make life better and easier for our customers worldwide.

Subscribe to Automated Living with URC Our e-publication brings you the latest in home automation, technology and control solutions. See inspiring featured homes, have a chance to win prizes and interact with URC staff.

Page iv TABLE OF CONTENTS Introducing URC Mobile 1

Expanding Your System 3

Installing the URC Mobile App 4

URC Mobile - Viewing Options 5

Main Menu Navigation 6

Multiple Locations 12

Offsite Control (Remote Access) 14

Using the Rooms Menu 17

Time & Weather Module 21

Using Shortcuts 22

URC Mobile Settings 24

Limited Warranty Statement 26

End User Agreement 28

Page v URC M OBILE Introducing URC Mobile Thank you for downloading the URC Mobile application. Your system can be automated from anywhere using your iPad, iPhone or iPod Touch. Its easy use helps simplify your life while adding control of more things than you thought possible.

Enjoy some key features like:

Multiple Locations

Easily access URC systems installed at different locations, using the Multiple Locations feature, at your home, vacation home or office.

Rooms Menu

With the touch of a single button, take control of your domain. The Rooms Menu offers a snapshot of “what's going on” in every room in your URC system. Better yet, tapping on a room converts your iOS device into a controller for THAT room. See how easy it is to keep track of what's happening in your world…and control it!

Page 1 URC M OBILE Shortcuts

With all of the different options to choose from, the Shortcut menu allows you to save some of the most common devices/activities for easy selection. Keep up to six different activities at your fingertips with the Shortcuts menu.

Time & Weather Module

A simple button press opens the Time & Weather Module ; a full screen display keeps you current with today's time, date and weather conditions, along with a 3-day forecast. *Weather data available ONLY on the iPad.

Page 2 URC M OBILE Expanding Your System In addition to using URC Mobile with your iOS devices, you can incorporate other URC products to expand control and sync rooms to control your entire home. Just a few of the many options are listed below.

Handheld Remotes These give you immediate access and control of your audio/video equipment, lighting and more—right from the comfort of your seat.

In-Wall Controllers Keypads provide you with convenient access to anything your URC system can control. These are available as simple keypads or fully functional graphic touchsreen displays.

Z-Wave Easily integrate and control an extensive collection of Z-Wave devices ranging from lights and door locks to thermostats and so much more. The TRF-ZW1 takes your system to the next level of automation.

Page 3 URC M OBILE Installing the URC Mobile App These instructions guide you in downloading the URC Mobile app to your iOS device. 1. Press the Home button to navigate to the iOS home screen. 2. Touch the App store icon to enter.

3. Search for “URC Mobile” and install .

4. Open the app. 5. Read and accept the URC Legal Agreement to use the URC Mobile app. Once the URC Mobile app opens, it searches for an installed URC Control system on your local area network. Once found, the unit is shown along with its network IP address. 6. Select the unit to continue. 7. The URC Mobile app opens to its Main Menu .

Page 4 URC M OBILE URC Mobile - Viewing Options The URC Mobile App was created for the mobile user who loves technology and home automation. It allows for control of the URC system in either Portrait or Landscape view.

iPad - (Landscape and Portrait )

iPhone - (Portrait and Landscape)

Page 5 URC M OBILE Main Menu Navigation Although specific screen design and other options are dictated by the URC Professional Installer that programmed the URC System, the general layout remains the same. Actual navigation is performed through screen swipes (Up/Down, Left/Right). Selecting any item is as simple as pressing the icon/text. Click a menu item below to learn more.

Title Bar

Category/ Device Ribbon

Submenu

Settings (only on Main Menu)

Status Bar

Core Buttons - iPad

The MAIN menu screen may be programmed any number of ways, however, the general layout remains the same.

The iPhone has the same screen elements as the iPad with the exception of the Core Buttons.

Core Buttons - iPhone

Page 6 URC M OBILE Title Bar

The Title Bar is present on all URC Mobile screens and contains valuable information during normal use. Easily find out the Time, Weather, Now Playing information and the current room which you are controlling. Time & Weather The data found on the left-hand side of the Title Bar shows the current time, date and weather. Pressing this area of the Title Bar opens the Time & Weather Module . See the Time & Weather Module (pg. 28) of this manual for more details. Current Room The Title Bar displays the room that the URC Mobile app is controlling. If you want to control another room in your URC system, use the Rooms Menu. See the Using the Rooms Menu section (pg. 17) of this manual for more details.

Now Playing Now Playing , appearing on the right-hand side of the title bar, displays the source that is currently being used in the room as well as associated music information on the iPad (compatible devices*). The iOS smartphone ONLY shows the Now Playing icon with no music information. • If an activity is performed (like DVD or Cable) in the selected room, the Now Playing section reflects that activity.

• The Now Playing area may also show associated artwork and metadata information for compatible devices* while changing information every 5 seconds.

*Compatible devices: Currently, metadata appears for Sonos® Music systems (Total Control & ccGEN2), URC PSX-2 (Total Control and ccGEN2) and URC SNP-1/2 (Total Control only). Back to pg 6 Page 7 URC M OBILE Category/Device Ribbon This ribbon shows the various categories of control that are available in the selected room. The quantity of categories is determined by the system setup and the URC Professional Installer.

Although only seven categories can fit on the screen at any moment, navigate to other categories, if available, by swiping left or right.

Select a category by pressing the appropriate icon; this reveals the devices/activities available for that category (submenu).

Submenu Submenus contain the devices/activities that were placed in the chosen category by the URC Professional Installer.

Scroll up or down through the list by swiping upwards or downwards, then select a device or activity by pressing its icon.

Back to pg 6 Page 8 URC M OBILE Core Buttons - iPad These key system navigation buttons are always present at the bottom of the screen.

Vol-, Vol+ & Mute These audio controls as well as the default iOS volume controls affect the room which the URC Mobile app is currently controlling. See the Using the Rooms Menu section (pg. 17) of this manual for more details.

Main Selecting this button always returns the user to the Main Menu .

Shortcuts These user-configurable shortcuts allow the user to store up to six favorite activities. See the Using the Shortcuts section (pg. 22) of this manual for more details.

Rooms This selection opens the Rooms Menu and allows for monitoring and/or control of other rooms in the project. See the Using the Rooms Menu section (pg. 17) of this manual for more details.

Power When pressed, this performs the Room Off function programmed by the URC Professional Installer. By default, this should turn OFF all the audio/video equipment in the current room. However, additional commands may have been added or deleted by your installer.

Back to pg 6 Page 9 URC-A NDROID Core Buttons - iPhone These key system navigation buttons are always present at the bottom of the screen.

Volume The volume button allows for increasing, decreasing, or muting. When pressed the volume control screen will fade in to allow the volume to be controlled. See the Using the Rooms Menu section (pg. 17) of this manual for more details.

Main Selecting this button always returns the user to the Main Menu screen.

More+ ( Displays Shortcuts, Rooms and Power ) When pressed, a shortcut pop-up window opens to display six end user stored favorite activities for quick access. When the More… button is pressed and held for 3 seconds, the Power Menu opens to the currently controlled room.

Shortcuts These user-configurable shortcuts allow the user to store up to six favorite activities. See the Using the Shortcuts section (pg. 22) of this manual for more details.

Rooms This selection opens the Rooms Menu and allows for monitoring and/or control of other rooms in the project. See the Using the Rooms Menu section (pg. 17) of this manual for more details.

If this button is pressed for > 3 seconds, the Power Menu appears. Here it is possible to: • Turn OFF the ROOM (this is the same as tapping the Power button). • Issue the House Off command, as programmed by the URC Professional Installer. • Custom commands or activities may also appear in this menu. Back to pg 6 Page 10 URC M OBILE Status Bar The Status Bar , located directly above the Core Buttons , provides valuable status and feedback from the URC system. The four sections are customized by the URC Professional Installer with the user’s input. The following options listed below provide further information.

Sunrise Time: Updated at midnight every day, this shows the sunrise time for the next day.

Sunset Time: Updated at midnight every day, this shows the sunset time for the next day.

Vacation Mode: The status bar displays “ON” when vacation mode is activated.

Alarm Clock: If the room being controlled has an activated alarm clock timer, the status bar displays an alarm clock icon and the next scheduled time or day.

Total Control ONLY

Surround Mode: Displays the current surround mode, when used with URC’s DMS-AV Home Theatre Processor.

Room Linked Status: Displays a link acknowledgement and icon whenever the current room’s audio is “linked” to other rooms.

URC Thermostat Temperature: When a compatible thermostat is integrated into the system, this shows the current temperature.

Back to pg 6 Page 11 URC M OBILE Multiple Locations The URC Mobile app provides the flexibility and ease of connecting to multiple URC systems installed at various locations by using profiles for homes and/or offices.

What is a profile? Each location controlled is defined by a user profile created within the Multiple Locations section detailed below.

Enable Multiple Locations Before adding, renaming or deleting a profile, you need to access the Settings screen. 1. Select the Settings icon within the URC Mobile app.

2. Press Settings to open its menu. Scroll down to reveal Multiple Locations .

3. Touch Multiple Locations . A Multiple Locations screen opens.

Page 12 URC M OBILE

Add a Profile When creating a profile name make sure the iOS device is on the same local area network as the URC system being added. 1. Navigate to the Multiple Locations window as mentioned in Enable Multiple Locations . 2. Press the Add button. 3. Use the keyboard to type in a profile location name then press Enter . A confirmation screen opens. 4. Press OK to add the profile name. The app searches for the control system. 5. Select the control system to associate it with the new profile name. The new profile is now added to the Multiple Locations list.

Rename a Profile 1. Navigate to the Multiple Locations window as mentioned in Enable Multiple Locations . 2. Select the Edit button next to the profile name you would like to change. 3. Select Rename . 4. Type in a new profile name then press Enter . A confirmation screen opens. 5. Press OK to add the profile name. The new profile name now replaces the previous in the Multiple Locations list.

Delete a Profile 1. Navigate to the Multiple Locations window as mentioned in Enable Multiple Locations . 2. Select the Edit button next to the profile name. 3. Select Delete from the Edit window. A confirmation screen opens. 4. Press OK to delete the location. The profile name has been removed from the Multiple Locations list. Page 13 URC M OBILE Offsite Control (Remote Access) Access your URC system while off your local area network. Take control by turning on lights, unlocking doors, or adjusting the temperature, all while you are away from your home.

**Offsite Control requires your URC Professional Installer to configure remote access.**

Two Control Methods There are two ways to connect to your control system: locally or remotely.

• Local Mode: Your iOS device must be on the same local area network (LAN) as the control system in order to communicate. The LAN may offer increased speed between your iOS device and the control system. Also, using the LAN should help you to avoid any access charges.

• Remote Access: When you’re not on the control system’s LAN, you are accessing it over the internet/cellular network (remote access). Remote access offers communication with your system when not on the control system’s LAN.

The Access option provides the ability to use either method in order to obtain the best communication with your system. Let’s say the LAN is slow or problematic, in this case you can connect via Remote Access (select Settings , select a profile name then the Access window opens giving you the option to change your connection from local mode (LAN) to remote access (offsite control) or vice versa .

Page 14 URC M OBILE Installer: Prior to enabling remote access the system must be configured by using the URC software to setup the router. Follow the steps below to configure remote access.

Enable Remote Access 1. Connect to the same local area network as your control system.

2. Select the Settings icon within the URC Mobile app. 3. Press Settings to view its screen. Scroll down to reveal further options.

4. Touch Controller, listed within the Offsite Control section. The Controller window opens to reveal system options. 5. Select the checkbox to turn ON Remote Access. 6. Press Controller to return to the main Settings page. 7. Return to the URC Mobile app by pressing Settings or Back (arrow) . 8. The control system is now enabled and available for remote access via the Menu popup.

Page 15 URC M OBILE Controlling Your System (from an Offsite Location) 1. Launch the URC Mobile app. The app searches for the last control system used. • If on the same LAN as the system, it connects to the control system and does not require a password. • If not on the same LAN, it connects over the Internet or cellular service, provided the remote access was previously enabled (see prior section). If you would like to control a different system, select the profile location name from the Menu popup on the Main Menu. 2. When a system is accessed from an offsite location (remote access), your URC Professional Installer may have required a password to access the control system. Enter the password provided by your Professional Installer. This option is not required and can be turned OFF by selecting Remember Password within the Settings: Offsite Control section.

3. The control system loads and the URC Mobile app opens to the main menu.

Setting Your Local/Offsite Access Preference Easily switch between your local area network OR remote access (see above), like your 4G cellular network, to gain instant uninterrupted communication. The option selected becomes the default connection and cellular charges may apply. 1. Press the Settings icon. 2. Select the profile name. The app resets and displays the Access window. 3. Select an option: • Local: Connect over your network. • Remote Access: Connect over the internet or cellular network. If a selection is not made, the app automatically searches for the system using the current network selection. Page 16 URC M OBILE Using the Rooms Menu The Rooms Menu (see picture below) is shown when the Rooms button is pressed. This allows access and control of the rooms programmed by your URC Professional Installer.

The Rooms Menu is used to: • Monitor the status of any rooms in the URC project. • Control any other room in a URC project. Note: This is dependent upon the programming done by the URC Professional Installer .

**The following feature is ONLY available for Total Control systems using compatible audio products. • Link Rooms allows all the linked rooms to listen to the same audio source and combine the volume commands into a single interface. The rooms will no longer be linked when the system is turned OFF. Exit Links

Room list Rooms Options Menu Room List Buttons • Each room listing contains an associated box and action buttons (links, options.) • The Exit button returns the user to the last screen used. • Selecting a room name allows for control of that room (See Selecting a Room below).

Page 17 URC M OBILE Initial View (Room Monitoring) When the Rooms Menu opens up, the list populates with all of the rooms in the URC project. Each room displays its status so the user can visually see what is “going on” in that room.

The Exit button returns the user to the previous screen.

Selecting a Room (Room Control) Selecting any room allows the URC Mobile app to control that room. Permission to control each room is dependent upon the projects configuration created by the URC Professional Installer.

Page 18 URC M OBILE Linking Rooms (Total Control ONLY) Selecting the Link button opens the Link Rooms screen with the current room already selected. Only rooms/areas with audio from compatible devices appear.

= Select, using the check boxes , the rooms that you would like to link . Selecting the check box for the selected room alternates between “link” and “unlink.” = The Go Back button reverts the screen to the Room Menu without making any changes. = The Done button temporarily saves the checked rooms as a linked group that can be controlled from any of the other linked rooms.

Linked rooms are saved until the power is turned OFF or the user manually unlinks the room(s).

Page 19 URC M OBILE Using Linked Rooms Once a room is linked, pressing volume or mute for that room opens the Linked Rooms Volume Pop-Up display.

This menu displays the volume levels for all rooms in the linked group. = Changing the volume in the All Linked Rooms section results in the volume or mute commands affecting ALL rooms (e.g. Volume Up results with the volume in all linked rooms to rise simultaneously, and at the same rate). = Selecting an individual room in the Linked Room Volume Pop-up window allows the volume and mute buttons to adjust sound ONLY for the room chosen.

Room Options Selecting the Room Options button expands the menu to offer the user various options to control the room.

= Lights Off : If URC controlled lights are located in the selected room, the Options menu displays a light bulb icon. Selecting this icon issues a lights off command for the chosen room. = Power Off : Selecting the power icon issues a Room Off command for the selected room. The default for this command is to turn off all audio/video devices in that room; however this may have been altered by the URC Professional Installer.

Page 20 URC M OBILE Time & Weather Module This module, only available on the iPad, displays information about the time, date and a 3-day local weather forecast. *Weather data is coming soon.

Pressing the Time, Date & Weather display in the Title Bar of the URC Mobile screen opens the Time & Weather Module .

Select Exit to return the URC Mobile to the previous screen.

Page 21 URC M OBILE Using Shortcuts The Shortcuts menu is designed to give the user the ability to select their most frequently used devices/activities and place them within an easy-to-reach menu.

Shortcuts menu There are a maximum of six (6) shortcuts per room location. Remember, URC Mobile may access any of the other rooms in the URC system via the Rooms menu (dependent upon programming). The URC Mobile app can be assigned up to six shortcuts in each room per iOS device.

Only items that appear in the currently selected room are available to be added to Shortcuts .

Using the Shortcuts Pop-up Select Shortcuts by pressing the Shortcuts icon in the Core Menu .

If the screen is not touched, after 60 seconds the Shortcut menu closes and the app reverts to its previous screen.

Selecting a shortcut replicates the action taken by navigating and selecting that same icon within a submenu.

Add devices/activities to this menu by selecting the Add/Edit button in the Shortcut menu.

This opens the Shortcuts Add/Edit screen.

Page 22 URC M OBILE The Shortcuts Add/Edit screen allows the user to scroll through all of the devices/activities available to that room. Select up to six devices/activities by using the check box shown for each. If six are chosen, the remaining devices/activities are grayed out to show there are no more choices to be made.

Reorder Grabber

Reorder devices by selecting the reorder icon at the top of the Add/Edit window; this opens the Reorder Items list.

If you would like to change the order in which the activities/devices appear, drag the items using the “grabber” on the right side of the boxes to rearrange them.

If you would like to remove an item from the list, select the X (delete) icon to the left of the device/activity name.

Selecting the Go Back option reverts to the Add/Edit screen without making any changes

Selecting the Save option makes the requested changes and revert back to the Add/Edit screen.

Page 23 URC M OBILE URC Mobile Settings The Settings screen provides you with various options to make your experience with the URC Mobile app fun and intuitive.

After launching the URC Mobile app, press the Settings icon (wheel) located within the bottom right hand of the screen, then press Settings.

Settings Menu The Settings Menu allows you to enable various features within the URC Mobile app such as accessing general information, accessing your URC system from outside your home network and adding multiple URC systems installed in multiple locations.

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Back to pg 6 Page 24 URC M OBILE General Always On: When ON the iOS device never turns off, reducing battery life. When turned OFF, the iOS device follows its time-out settings. Factory Default: Press OK to reset the URC Mobile app. Version #: Displays URC Mobile’s version number.

Offsite Control THIS SECTION SHOULD ONLY BE CONFIGURED BY A URC PROFESSIONAL INSTALLER AS INCORRECT CONFIGURATION MAY RESULT IN THE SYSTEM NOT WORKING PROPERLY. Controller: Select to view a separate screen detailing the URC system name, system configuration status, host address, enable remote access and override setup. System Name: Displays the name of the currently connected MRX System. System Configuration: Visually shows whether the system is accessible for offsite control by showing OK (access) or Disabled (turned OFF). Remote Access: Allows communication to your URC system while outside of the local network. Turn ON to enable, OFF to disable. Override Setup: Allows you to override the host address of your URC Control System. When this feature is off the Host Address is grayed out. See below. This is an INSTALLER ONLY feature. Do not touch as it may hinder your system configuration. Host Address: Displays the Host address name. Turn ON Override Setup to change the Host Address name. Use the on- screen keyboard to enter a new host address. Remember Password: Enable to require a password when the application begins.

Locations Multiple Locations: Multiple systems in different locations can be accessed and controlled from the URC Mobile app when creating profiles. Refer to the Multiple Locations section on page 16 for more details.

About Copyright Notice: Displays company name and copyright date.

Page 25 URC M OBILE Limited Warranty Statement

1. Limited Warranty and Disclaimers Universal Remote Control, Inc. (“URC”) warrants that the URC equipment shall be free from defects in material and workmanship under normal usage for two (2) year from purchase when such is purchased from URC. This limited warranty is valid only in the United States of America. URC warrants that the software will substantially conform in any material respect to its functional specifications at the time of delivery. URC SHALL NOT BE LIABLE FOR OPERATIONAL, TECHNICAL OR EDITORIAL ERRORS AND/OR OMISSIONS MADE IN THE URC DOCUMENTATION. URC DOES NOT WARRANT THAT THE URC SOFTWARE IS BUG-FREE OR ERROR FREE OR THAT THERE ARE NO ERRORS/BUGS IN THE URC SOFTWARE. URC warrants that at the time of purchase the URC equipment and the URC software complied with all applicable regulations and policies of the Federal Communications Commissions (“FCC”) regarding electromagnetic interference caused by electronic/computing devices and to the extent that the URC equipment and/or the URC software fails to so comply, URC shall, at its own expense, take all reasonable measures to promptly cause such to comply. URC equipment purchases from other than an authorized URC dealer or distributor are without warranty. THIS LIMITED WARRANTY DOES NOT COVER TECHNICAL ASSISTANCE FOR HARDWARE OR SOFTWARE USAGE EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, THE EQUIPMENT, SOFTWARE AND DOCUMENTATION OF URC ARE SUPPLIED “AS IS” WITHOUT ANY WARRANTY, EXPRESS, STATUTORY OR IMPLIED, OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, URC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. URC DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF, OR THE RESULTS OF THE USE OF, THE EQUIPMENT, SOFTWARE OR DOCUMENTATION IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, TECHNICAL SERVICES ARE SUPPLIED “AS IS”, WITHOUT ANY WARRANTY, EXPRESS, STATUTORY OR IMPLIED, OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, URC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF QUALITY OR REASONABLE Page 26 URC M OBILE SKILL AND CARE, OR OUTCOME OR RESULTS. WITHOUT IN ANY WAY LIMITING THE GENERALITY OF THE OTHER PROVISIONS HEREIN, WARRANTY DOES NOT COVER: (I) DAMAGE FROM MISUSE, NEGLECT OR ACTS OR NATURE, (II) MODIFICATIONS, (III) INTEGRATION WITH THIRD PARTY CONTENT (IV) BEYOND THE WARRANTY PERIOD AND/ OR FAILURE TO FOLLOW URC WARRANTY CLAIM PROCEDURE. The warranty limitations and warranty disclaimers may not apply to end user in whole or in part, where such are restricted or excluded by applicable law and such shall apply to the maximum extent permitted by applicable law. In the event of any warranty claim, URC will, at its sole option, repair the URC equipment using new or comparable rebuilt parts, or exchange the URC equipment for new or rebuilt equipment. In the event of a defect, these are the end user’s exclusive remedies. All the URC equipment returned for service, exchange or repair require an RGA number. To obtain an RGA number, you must complete a Return Request Form which you may obtain by calling (914) 835-4484 or contacting URC at [email protected]. To obtain warranty service, end user must deliver the URC equipment, freight prepaid, in its original packaging or packaging affording adequate protection to URC at 420 Columbus Avenue, Valhalla, NY 10595. It is end user’s responsibility to backup any macro programming, artwork, software or other materials that may have been programmed into the unit. It is likely that such data, software, or other materials will be lost during service and URC will not be responsible for any such damage or loss. A dated purchase receipt, bill of sale, installation contract or other verifiable proof of purchase is required. For the URC equipment support and other important information, please visit URC's website available at www.universalremote.com or call the Customer Service Center at (914) 835-4484. This limited warranty only covers the URC equipment issues caused by defects in material or workmanship during ordinary consumer use. It does not cover product issues caused by any other reason, including but not limited to product issues due to commercial use, acts of God, third-party installation, misuse, limitations of technology, or modification of or to any part of the URC equipment. This limited warranty does not cover the URC equipment sold as used, as is, refurbished, so called "B stock" or consumables (such as batteries). This limited warranty is invalid if the factory applied serial number has been altered or removed from the URC equipment. This limited warranty specifically excludes the URC equipment sold by unauthorized resellers. With the exception of URC’s IR-only, broad-based consumer remotes, none of URC’s PC programmable remotes or any of our Total Control® whole-house equipment are authorized for online internet sales. Buying URC’s PC Page 27 URC M OBILE programmable remotes or any of our Total Control® whole-house equipment online means buying equipment that does not have a URC’s limited warranty. Such equipment is not eligible for URC tech support or software support, either. 2. URC’S Limitations of Liability IN NO EVENT SHALL URC BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND OR LOSS OF PROFITS OR BUSINESS OPPORTUNITY, EVEN IF URC IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL URC BE LIABLE FOR LOSS OF OR DAMAGE TO DATA, COMPUTER SYSTEMS OR COMPUTER PROGRAMS. URC’S LIABILITY, IF ANY, FOR DIRECT DAMAGES OF ANY FORM SHALL BE LIMITED TO ACTUAL DAMAGES, NOT IN EXCESS OF AMOUNTS PAID BY END USER FOR THE URC EQUIPMENT. IN NO EVENT SHALL URC BE LIABLE FOR ANY EVENTS BEYOND ITS CONTROL, INCLUDING ANY INSTANCE OF FORCE MAJEURE. IN NO EVENT SHALL URC BE LIABLE FOR THE ACTS OR OMISSIONS OF END USER OR ANY THIRD PARTY. THE LIMITATIONS OF LIABILITY MAY NOT APPLY TO END USER IN WHOLE OR IN PART, WHERE SUCH ARE RESTRICTED LIMITED OR EXCLUDED BY APPLICABLE LAW AND SUCH SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. URC SHALL NOT BE HELD RESPONSIBLE FOR THE STATEMENTS MADE BY OTHERS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO END USER. THIS LIMITED WARRANTY GIVES END USER SPECIFIC LEGAL RIGHTS AND END USER MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.

End User Agreement

The terms and conditions of the End User Agreement available at www.universalremote.com/eua.php shall apply.

Page 28 500 Mamaroneck Avenue, Harrison, NY 10528 Phone: (914) 835-4484 Fax: (914) 835-4532 www.universalremote.com OCE-0130A Rev 01