FY 2018 Scope of Consolidation
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Innovation in Loyalty and Customer Experience at Orange Belgium
CASE STUDY INNOVATION IN LOYALTY AND CUSTOMER EXPERIENCE AT ORANGE BELGIUM © 2019 Evolving Systems, Inc. Evolving Systems is a registered trademark of Evolving Systems, Inc. E: [email protected] I T: +1 303 802 1000 I F: +1 303 802 1420 Evolving Systems and Orange Belgium - for the continued management, enhancement and expansion of the customer loyalty program, Orange Thank You – has been recognized by the prestigious Total Telecoms World Communications Awards as a step forward in digital engagement. Evolving was initially selected by Orange to create a brand-new loyalty concept, provide the technical foundation, and deliver a shared new vision to enhance customer loyalty. SITUATION In 2013, Orange Belgium acknowledged a need to revitalise its approach to customer loyalty. Its existing programs weren’t delivering the desired outcomes and additionally were providing little, if any, brand differentiation. Plus, the appearance of aggressive new competitors in the market as well as regulatory changes relating to the mobile industry meant that a new approach was urgently needed to protect and improve the company’s market position. Orange’s initial objectives for its new approach included creating a single program for all markets - pre and postpaid. While addressing churn remained a primary goal, the company realised that traditional loyalty approaches had been ineffective at doing this in the past. “We knew we could make industry-standard offers like increasing megabytes” says Benoit Berthelot, Customer Engagement Manager at Orange Belgium, “but we also knew such offers were easily imitated and did little to really build strong relationships with our subscribers”. Instead, Orange wanted to “rewire” the entire customer relationship and in the process create something more emotionally engaging. -
Raport Zintegrowany 2018 Orange Polska 1 Raport Zintegrowany 2018 Orange Polska Spis Treści
Raport Zintegrowany 2018 Orange Polska 1 Raport Zintegrowany 2018 Orange Polska Spis treści 4 Wprowadzenie 8 Firma i jej interesariusze O firmie Nasi interesariusze 14 Model biznesowy i tworzenie wartości Kluczowe zasoby Model biznesowy Otoczenie zewnętrzne Otoczenie wewnętrzne 38 Strategia Pytania do Prezesa Nasza strategia 50 Wyniki Pytania do Członka Zarządu ds. Finansów Wyniki modelu biznesowego Wyniki finansowe 78 Zarządzanie ryzykiem 86 Ład korporacyjny Nasze podejście do ładu korporacyjnego Struktura zarządzania 134 Wybrane dane finansowe 144 Załączniki Tabela GRI Metodologia Słownik 2 3 Wprowadzenie 4 5 Wprowadzenie Słowo wstępu O raporcie Szanowni Państwo! Podejście do raportów rocznych te zagadnienia, które są najważniejsze dla różnych grup interesariuszy. Raport zawiera także informacje o pośrednim Zapraszam do lektury naszego raportu rocznego – trzeciego, wpływie Orange Polska na łańcuch wartości poprzez budowanie w którym wyniki Orange Polska prezentujemy w zintegrowanej for- Orange Polska ma przyjemność zaprezentować trzeci relacji z dostawcami, organami państwowymi oraz partnerami mie. Łącząc fi nansowe i pozafi nansowe aspekty naszej działalnoś- zintegrowany raport roczny. Raport publikowany jest co biznesowymi i społecznymi. Poruszona została kwestia wpływu ci, chcemy pokazać Państwu szerszy kontekst naszych działań, roku. Poprzedni raport zintegrowany opublikowany został na gospodarkę, społeczności lokalne i środowisko. W raporcie a w szczególności sposób reagowania na zmiany w zewnętrznym w kwietniu 2018 roku. Kontynuujemy -
Orange Partners with APG for the Deployment of an Additional 1.7M FTTH Plugs in Poland Through a 50-50 Joint Venture Valued at 605 Million Euros
Press release Paris, 12 April 2021 Orange partners with APG for the deployment of an additional 1.7m FTTH plugs in Poland through a 50-50 joint venture valued at 605 million euros Orange Polska announced today the creation of a FiberCo co-owned (50-50) with APG. This joint venture aims to support the rollout of fiber in Poland, in areas where access to very high-speed broadband infrastructure is limited or inexistent. The FiberCo integrates 2.4 million lines, including 1.7 million households that will be deployed over the next five years. This transaction values the joint venture at 2,748 million PLN (605 million euros) following a competitive process aimed at seeking out a long-term partner. As a result, Orange Polska will receive 1,374 million PLN (303 million euros) from APG, of which 65% will be transferred on closing and the rest between 2022 and 2026 as the deployment plan advances. This project will allow Orange Polska to pursue its ambitious fiber-optic rollout strategy by sharing investment costs. Click here for further details. This announcement follows other Orange Group announcements including the creation of Orange Concessions in January 2021 and the outline of the European Towerco Totem in February 2021. As such, Orange continues to deploy its infrastructure strategy as set-out in its Engage 2025 plan. Commenting on the partnership in Poland, Mari-Noëlle Jégo-Laveissière, Deputy CEO of Orange in charge of European Operations (outside France), said: “This partnership with APG is excellent news for Orange Polska. APG is a global leader in infrastructure management and will provide us with the financial backing necessary to achieve our ambitious five-year fiber roll-out program in Poland. -
Moldova Mobile ID Case Study, Washington, DC: World Bank License: Creative Commons Attribution 3.0 IGO (CC by 3.0 IGO)
Public Disclosure Authorized Public Disclosure Authorized Moldova Mobile ID Public Disclosure Authorized Case Study id4d.worldbank.org Public Disclosure Authorized 44540_Moldova_CVR.indd 3 5/23/19 10:49 AM © 2018 International Bank for Reconstruction and Development/The World Bank 1818 H Street, NW, Washington, D.C., 20433 Telephone: 202-473-1000; Internet: www.worldbank.org Some Rights Reserved This work is a product of the staff of The World Bank with external contributions. The findings, interpretations, and conclusions expressed in this work do not necessarily reflect the views of The World Bank, its Board of Executive Directors, or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of The World Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. Nothing herein shall constitute or be considered to be a limitation upon or waiver of the privileges and immunities of The World Bank, or of any participating organization to which such privileges and immunities may apply, all of which are specifically reserved. Rights and Permission This work is available under the Creative Commons Attribution 3.0 IGO license (CC BY 3.0 IGO) http:// creativecommons.org/licenses/by/3.0/igo. Under the Creative Commons Attribution license, you are free to copy, distribute, transmit, and adapt this work, including for commercial purposes, under the following conditions: Attribution—Please cite the work as follows: World Bank. -
Annual Financial Statements 2020
ANNUAL FINANCIAL STATEMENTS 2020 CI FIRST ASSET EXCHANGE-TRADED FUNDS DECEMBER 31, 2020 Table of Contents Independent Auditor’s Report .............................................................................................. 1 CI First Asset 1-5 Year Laddered Government Strip Bond Index ETF .......................................... 4 CI First Asset Active Canadian Dividend ETF............................................................................... 12 CI First Asset Active Credit ETF ................................................................................................... 22 CI First Asset Active Utility & Infrastructure ETF ....................................................................... 36 CI First Asset Canadian Buyback Index ETF ................................................................................. 46 CI First Asset Canadian Convertible Bond ETF ............................................................................ 55 CI First Asset Canadian REIT ETF ................................................................................................. 66 CI First Asset CanBanc Income Class ETF.................................................................................... 76 CI First Asset Core Canadian Equity Income Class ETF ............................................................... 84 CI First Asset Energy Giants Covered Call ETF ............................................................................ 93 CI First Asset Enhanced Government Bond ETF.......................................................................... -
Supply Annual Report 2019 Scaling up for Impact 2 UNICEF Supply Annual Report 2019 SCALING up for IMPACT 3
Supply Annual Report 2019 Scaling Up for Impact 2 UNICEF Supply Annual Report 2019 SCALING UP FOR IMPACT 3 Students smile at the camera in front of their school in the village of Tamroro, in the centre of Niger 4 UNICEF Supply Annual Report 2019 SCALING UP FOR IMPACT 5 Contents Foreword 7 SCALING UP FOR IMPACT Innovation at the heart of humanitarian response 10 From ships to schools: Finding construction solutions in local innovation 12 Warehouse in a pocket app scales up to improve supply chain efficiency 14 Scaling vaccine procurement in an evolving landscape of supply and demand 16 Strengthening domestic resources to deliver life-saving commodities 18 WORKING TOGETHER Keeping vaccines safe through the last mile of their journey 20 The UNICEF Supply Community behind our results 42 Improving nutrition supply chains for children 22 Supply Community testimonials 44 Strategic collaboration 46 Supply partnerships 48 RESPONDING TO EMERGENCIES UNICEF on the front lines 26 UNICEF supply response in the highest-level ACHIEVING RESULTS emergencies in 2019 28 Procurement overview 2019 52 Emergency overview highlights by country 30 Major commodity groups 54 Scaling up supply response Services 56 for global health emergencies 32 Country of supplier / Region of use 57 Juliette smiles on Responding with supplies the playground inside to Cyclones Idai and Kenneth 36 Savings overview 2019 58 Reaching new heights, a youth-friendly space in the Mahama Refugee Camp, home to thousands of Strategic prepositioning of supplies Burundian children, in South Sudan 38 ANNEXES such as herself for every child. Scaling up construction in Yemen 39 UNICEF global procurement statistics 60 6 UNICEF Supply Annual Report 2019 Foreword 7 Scaling up for impact In 2019, UNICEF annual procurement of goods and services for children reached a record $3.826 billion. -
Termination Rates at European Level January 2021
BoR (21) 71 Termination rates at European level January 2021 10 June 2021 BoR (21) 71 Table of contents 1. Executive Summary ........................................................................................................ 2 2. Fixed networks – voice interconnection ..................................................................... 6 2.1. Assumptions made for the benchmarking ................................................................ 6 2.2. FTR benchmark .......................................................................................................... 6 2.3. Short term evolution of fixed incumbents’ FTRs (from July 2020 to January 2021) ................................................................................................................................... 9 2.4. FTR regulatory model implemented and symmetry overview ............................... 12 2.5. Number of lines and market shares ........................................................................ 13 3. Mobile networks – voice interconnection ................................................................. 14 3.1. Assumptions made for the benchmarking .............................................................. 14 3.2. Average MTR per country: rates per voice minute (as of January 2021) ............ 15 3.3. Average MTR per operator ...................................................................................... 18 3.4. Average MTR: Time series of simple average and weighted average at European level ................................................................................................................. -
Airbox 4G+ Quick Start Guide @
Airbox 4G+ Quick Start Guide @ 1 M FR Insérer la carte SIM EN Insert SIM card SIM ES Inserta la tarjeta SIM NL Plaats de simkaart PL Włóż kartę SIM RO Introduceți cartela SIM RU Вставьте SIM-карту http://airbox.home SK Vložte Sim Kartu AR أدخل بطاقة SIM 2 FR Allumer le dispositif EN Switch on the device ES Enciende el dispositivo NL Zet het apparaat aan PL Włącz urządzenie RO Porniţi dispozitivul RU Включите устройство SK Zapnite Airbox AR قم بتشغيل الجهاز Airbox-xxxx 3 Connection x1 ********* x Security Key : *********** FR Se connecter au réseau WiFi de l’Airbox EN Connect to Airbox WiFi network OK Cancel ES Conéctate al WiFi del Airbox Select Airbox NL Maak verbinding met het wifi-netwerk van de Airbox network PL Podłącz się do sieci WiFi Airbox Airbox-xxxx Airbox-xxxx Input password RO Conectaţi-vă la rețeaua WiFi Airbox Xxxxxxxxx RU *********** Подключите WiFi сеть Airbox Xxxxxxxxx SK Nadviažte spojenie s bezdrôtovou sieťou zariadenia Xxxxxxxxx AR إتصل بالشبكة الﻻسلكيه للـ Airbox Xxxxxxxxx Create your password Software update The administrator password allows you to modify the settings of your device. Your password should consist of Auto-update numbers, letters, or characters. Auto-update feature allows you to automatically get the latest version of the software and ensure Login admin the best experience with your device. Password I have read and agree to the updated Privacy Notice 4 5 Weak Medium Strong Confirm password Next Finish FR Lancer un navigateur web et aller sur http://airbox.home EN Create your administrator password -
Orange Romania
Seller: .................................................... Orange TV The minimal Condition for granting the benefits of the Orange Family offer is to have at least 2 mobile voice subscriptions plus a Phone no: .................................................... third subscription for any Service (mobile or fixed voice, fixed or mobile internet, TV, Orange Smart Home) which are active and Installation address: Package Fax: .................................................... included in the current commercial offer. Street: ............................................................................ No.: ..... Bl.: ....... Sc.: ...... Ap.: ..... Locality: ...................................... If the Customer has additionally requested a change of tariff plan on his current numbers and thereby meets the minimal Offer code: .................................................... County/Sector: ................... Phone no.: ............................. Fax: .......................... E-mail: ........................................................ Condition for being eligible for the benefits of the Orange Family offer, these will be allocated once all the changes on the Client’s .................................................... subscriber account have been applied. 422 verification no: .................................................... Home TV Subscription: Local HD World HD Universe HD Family HD If at any time the Customer’s subscriber account is suspended, disconnected or there is change of owner, thus no longer fulfilling Local -
Pdf 8 Methodology Development, Ranking Digital Rights
SMEX is a Beirut-based media development and digital rights organization working to advance self-regulating information societies. Our mission is to defend digital rights, promote open culture and local content, and encourage critical engagement with digital technologies, media, and networks through research, knowledge-sharing, and advocacy. Design, illustration concept, and layout are by Salam Shokor, with assistance from David Badawi. Illustrations are by Ahmad Mazloum and Salam Shokor. www.smex.org A 2018 Publication of SMEX Kmeir Building, 4th Floor, Badaro, Beirut, Lebanon © Social Media Exchange Association, 2018 This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. Acknowledgments Afef Abrougui conceptualized this research report and designed and oversaw execution of the methodology for data collection and review. Research was conducted between April and July 2017. Talar Demirdjian and Nour Chaoui conducted data collection. Jessica Dheere edited the report, with proofreading assistance from Grant Baker. All errors and omissions are strictly the responsibility of SMEX. This study would not have been possible without the guidance and feedback of Rebecca Mackinnon, Nathalie Maréchal, and the whole team at Ranking Digital Rights (www.rankingdigitalrights.org). RDR works with an international community of researchers to set global standards for how internet, mobile, and telecommunications companies should respect freedom of expression and privacy. The 2017 Corporate Accountability Index ranked 22 of the world’s most powerful such companies on their disclosed commitments and policies that affect users' freedom of expression and privacy. The methodology developed for this research study was based on the RDR/ CAI methodology. We are also grateful to EFF’s Katitza Rodriguez and Access Now’s Peter Micek, both of whom shared valuable insights and expertise into how our research might be transformed and contextualized for local campaigns. -
Online Food & Beverage Delivery in Ghana
G H A N A F O O D I N D E X 2 0 2 0 ONLINE FOOD & BEVERAGE DELIVERY IN GHANA The Ghanaian food and grocery retail market was valued at USD 311.7 million in 2018 and it is expected to grow at a CAGR of 14.6% to reach over USD 500 million by 2026.The increasing disposable income of the people in Ghana, will increase the buying power of people for consumer goods. According to the World Bank, in 2017, the household final consumption expenditure has grown by 11.3% in Ghana. Also, increasing urbanization is one of the factors driving the Ghana retail industry market In 2019. Ghanaians spend most of their income on food and non-alcoholic beverages that account for 41% of total expenditure. Ghana is the 11th largest grocery retail market in Africa, and the second largest in West Africa only after Nigeria. Hence, online food delivery is gaining momentum through companies such as Jumia Food. Due to the impact of the Covid-19, there has been a growth in food and non-alcoholic beverage orders in 2020, as consumers re-prioritise their spending patterns towards only essentials.The food and grocery retail market includes the retail sales of all food products, both packaged and unpackaged, as well as beverages (including retail sales of all alcoholic and non-alcoholic beverages),and household products. Post-COVID Online Food delivery is changing habits in unexpected ways as more Ghanaians have shifted to buying food and groceries online to limit risks of contracting the virus, save money and time. -
Orange Vyrocna Sprava 2016 EN RGB.Indd
2016 Annual Report 2016 Annual Report Table of Contents 1 Orange Slovensko 5 Customer Care 6 – 15 To achieve all of our goals, we strive to keep looking ahead 38 – 43 We grow deep relationships with our customers and we grow together 2 Letter from the CEO 16 – 21 With the right captain at the wheel, the course is always clear 6 Employees 44 – 49 We support team spirit and, individual strength 3 Slovak Telecommunications Market of our employees 22 – 27 With our common effort and perseverance, we can tip the balance of things to our side 7 Corporate Social Responsibility 50 – 61 We feel the need to protect what we care about 4 Orange Slovensko on Telecommunications Market and to develop what is beautiful 28 – 37 By joining forces we can always get to the desired goal 8 Financial Statement 62 – 117 We work to make our results speak for us 4 5 Orange Slovensko To achieve all of our goals, 1we strive to keep looking ahead 2016 Annual Report Chapter 1 Orange Slovensko, a.s., A Member of the Global Orange Group Description of the Company network is now available to more than 80 % of Slovaks. Orange Slovensko, a.s. is the leading telecommu- Registered Office nications company and biggest mobile network Orange Slovensko, a.s. was the fi rst telecom- Metodova 8, 821 08 Bratislava, The Slovak Republic operator in Slovakia. munications operator in Slovakia to launch a state-of-the-art new generation fi xed net- Company Identification Number (IČO) It started its commercial operation on the Slo- work on the basis of FTTH (Fiber To The Home 35697270 vak market in 1997.