Discount Bank 101 ICC - Services in the Credit Card 62 Profile, Corporate Field Governance and Values 101 Social Networks
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6 Greetings from the Chairman and the 98 The Customers President & CEO 91 General policy 8 A Corporate Responsibility Report – what is it? 91 Retail Customers - household segment 9 Challenges and opportunities in the 121 Customers of the small business field of social responsibility segment 11 Discount's fifth Corporate 126 Private Banking customers Responsibility Report 124 Service to corporate customers 11 The process of identification of 112 Customers of middle market banking material Aspects segment 11 Aspects defined as material 110 Additional services 11 Reporting to the Global Compact 119 Technological improvements and 02 Control over the appropriateness of innovation reporting - Discount Bank 101 ICC - services in the credit card 62 Profile, Corporate field Governance and Values 101 Social networks 01 The Discount Group - general overview 104 Financial education and structure of the Group 109 Business continuity 11 Communication with investors in 111 Accessibility to handicapped persons securities of the Bank 110 Proper disclosure - information 11 Issues regarding corporate governance regarding products and services 11 Principal control functions 111 Communication with customers - 60 Vision and Values improvement of service 46 The code of ethics 164 Confidentiality and privacy 41 Corporate Governance Code for the 111 Appendix: Suppliers Discount Group 751 The Employees 44 Prevention of bribery, fraud and embezzlement 119 Human Resources Policy 49 Additional Ethical Aspects 110 Employment terms and remuneration 11 Financial and economic profile 181 Labor relations of the principal subsidiaries 86 Membership of organizations and external Initiatives 181 Retirement and dismissal 81 Social Responsibility Ratings 181 Legislative and regulatory restrictions and their arrangement Content 189 Characteristics of employees 648 Green Discount - for the 191 Employee turnover Environment 191 Vacation and absence data 011 Policy 022 Human resources planning and 010 The consumption of resources development 011 Emission of greenhouse gas 021 Organizational culture 018 Operating Paperless 011 Employee welfare 041 Use of recycled materials 014 Safety in the workplace and work 040 Additional activities environment 046 Management of environmental risks 018 Preventing sexual harassment 041 Credit Policy regarding 001 Claims made by employees Environmental Risks 662 Work in aid of the 629 Epilogue community 049 Thank you's! 001 Community Activity Policies 049 Reaction to the Report 004 Volume of activity 012 GRI Content index combined with UNGC 008 "Discount Sprint for the Future" - Discount Band's Flagship Project 018 Principles of the Global Compact initiative 010 Voluntary Activities 234 Various projects 014 "Herzelilinblum" - Banking and Tel Aviv Nostalgia Private Museum 062 Arts 060 Sponsorships 066 Involvement in and contribution to the community by the principal subsidiaries Content Greetings from the Chairman and the President & CEO We are honored to present the Corporate Responsibility Report of Discount Bank for 2015. The publication of the Corporate Responsibility Report reflects Discount Bank's deep commitment to the subject of social and environmental responsibility, including in matters of corporate governance. In 2015 the Bank celebrated eighty years since its establishment. Over the years of its existence, Discount Bank has been a leader in social action. This is the fifth Corporate Responsibility Report published by Discount Bank. The report has been prepared in accordance with the GRI G4 (Global Reporting Initiative) Standard. In this report we have significantly enlarged the scope of disclosure in order to reflect the good work done in the field of social responsibility by the principle subsidiaries in Israel: MDB and ICC. In 2010, the Bank joined the United Nations Global Compact initiative. This report constitutes also an annual update of this initiative in respect of 2015. In this respect we reiterate the Bank's commitment to the Global Compact initiative and to its ten principles. Publication of the Social Responsibility Report was made alongside additional reporting frameworks: to the Maala Organization, to the EIRIS research body and to the reporting and recording center of the Israel Ministry of Environmental Protection. This reporting structure reflects the Bank's commitment for transparency and for extending its activity in social responsibility areas. The Corporate Responsibility Report presented below is not only a report or summary of activities, but is also, and mainly, a promise to continue the activities of the Bank and its employees in servicing its customers, continuing to work opposite those involved with the Bank and for the community alongside we work. Within the scope of its social involvement and commitment, the Bank will continue to take action to advance weak populations and encourage its employees to participate in activities for the community, thereby strengthening its social contribution as an organization and as individuals. Furthermore, the Bank has and will take action to integrate environmental considerations as part of its business strategy and credit policy. On behalf of ourselves and the members of the Board of Directors and Management, we support all the volunteers being employees of the Discount Bank Group, and all stakeholders in the social activities and projects led by the Bank. December 25, 2016 Dr. Yossi Bachar Lilach Asher-Topilsky Chairman of the Board of Directors President & CEO A Corporate Responsibility Report - what is it? Corporate responsibility reporting rests on the approach that a corporation must be accountable to the society and the environment in which it operates, and not only to its shareholders. The adoption of this approach leads to a broadening of the scope of reporting, while addressing a wide variety of subjects, aspiring to deal with the full range of social, environmental and economic issues that occupy all the stakeholders of the reporting corporation. A "stakeholder" is anyone that Discount Bank influences or is influenced by: customers, employers, suppliers, shareholders, the community and the environment (it should be noted that as a financial corporation, in its main field of activity - financial brokerage - the Bank's vendors are essentially its customers, which their activity as depositors serves the Bank in providing financial resources. Another significant party is contracted workers, who are discussed in the chapter dealing with employees)1. The dialogue with the stakeholders is being conducted in various channels and is detailed in the different chapters below. The Corporate Responsibility Report complements the corporation's financial statements. Whereas one presents the corporation's financial performance, the second presents the manner in which things are done, the degree of importance that the corporation attributes to the aspirations of its stakeholders, and its efforts to promote areas requiring improvement. The Corporate Responsibility Report is not just a reporting framework, but a platform for ongoing dialogue between the corporation and its stakeholders. The Bank was the first banking corporation to issue a Corporate Responsibility Report in Israel in 2005 (for the years 2003-2004). The second Social Responsibility Report was published in 2009 (for the years 2007-2008). The Bank's Third Social Responsibility Report (for the years 2012-2013) was published in 2014. The Bank's fourth social responsibility report (for the year 2014) was published at the beginning of 2016. The publication of the Fifth Social Responsibility Report forms an expression of the Bank's commitment for social responsibility issues and for their importance as part of the Bank's organizational culture. 1 G4-24; G4-25 Corporate responsibility report - Directives of the Supervisor of Banks in Israel On the background of developments regarding the issue of corporate responsibility reporting, and in view of the importance that the Supervisor of Banks attributes to the activity of banking corporations in this respect, the banking groups, in accordance with the Reporting to the Public Directive, are required to publish reports for a period of up to two years concerning corporate responsibility. In accordance with the instructions, the corporate responsibility report may refer to matters such as commitment for involvement in the community, environmental topics, cultivating the staff and work environment, fairness to customers and business ethics. The instructions does not determine the reporting contents, though it is recommended to include therein disclosure regarding relevant quantitative indices as well as relevant standards according to which the banking corporation operates in this field. It is the Bank's intention to publish a social responsibility report every year. Challenges and opportunities in the field of social responsibility Social responsibility and sustainability is an approach that provides the Bank with a methodological opportunity to make an operative connection between various topics and challenges. Discount Bank has been connected with the community since its establishment. Throughout the years, the Bank has seen itself as a bank that operates within the community, as a bank that operates in the best interests of the customer and his family and as a bank that acts responsibly toward all the stakeholders who influence, or are influenced by, its activities. The Bank is focusing on the challenges facing it in the social responsibility field, on a number