The right tools for the job
Annual Report and Accounts 2019 Against a challenging market backdrop the Group has delivered a positive trading performance and made significant strategic progress Our continued progress on this journey will allow us to deliver on our purpose of providing best-in-class service to trade customers through advantaged businesses in attractive markets
www.travisperkinsplc.co.uk
What’s in our report Strategy...14 Sustainability...52 Governance...70 Financials...120 Shareholder information...193 Strategic report Governance Financial statements Shareholder information
Our tools
The right people The right strategy
The right culture The right systems
The right focus The right locations
Plumbing Merchants Toolstation Retail & Heating
Travis Perkins plc Annual Report and Accounts 2019 1 Contents
Strategic report Governance 3 Highlights 72 Board of Directors 4 At a glance 74 Chairman’s introduction 6 Chairman’s statement 75 Corporate governance report 8 Chief Executive’s report 80 Nominations Committee report 10 Investment case 82 Audit Committee report 11 Market dynamics 88 Directors’ remuneration report 12 Business model 92 Remuneration policy report 14 Our strategy and purpose 102 Annual remuneration report 18 Strategy in action 116 Directors’ Report 20 Key performance indicators (KPIs) 119 Statement of Directors’ responsibilities 22 Business performance and priorities 22 Business performance Financial statements 26 Merchanting 122 Independent Auditor’s report 28 Plumbing & Heating 131 Consolidated income statement 29 Toolstation 131 Consolidated statement of comprehensive 31 Retail income 34 Financial performance 132 Consolidated balance sheet 40 Statement of principal risks and 133 Consolidated statement of changes in equity uncertainties 134 Consolidated cash flow statement 52 Sustainability overview 135 Company statement of comprehensive 67 Section 172 statement income 69 Non-financial information statement 136 Company balance sheet 137 Company statement of changes in equity 138 Company cash flow statement 139 Notes to the financial statements Shareholder information 194 Five year summary 196 Other shareholder information
The Group is reporting its 2019 accounts under the new lease accounting rules, IFRS 16 – Leases, which significantly impacts income statement and balance sheet metrics, including adjusted operating profit and profit after tax. The impact of this new standard is discussed in the Financial performance section (pages 22 to 39) and in note 10 to the financial statements. Throughout the strategic report, and consistent with prior years, alternative performance measures (“APMs”) are used to describe the Group’s performance. These are not recognised under IFRS or other generally accepted accounting principles (GAAP). The Board manages and assesses the performance of the business on these measures and believes they are more representative of ongoing trading and facilitate meaningful year-on-year comparisons and hence provide more useful information to shareholders. APMs are defined in the notes to the financial statements and reconciled to the closest GAAP measure.
www.travisperkinsplc.co.uk
2 Travis Perkins plc Annual Report and Accounts 2019 Strategic report Governance Financial statements Shareholder information Financial highlights Operational highlights
Revenue ––Merchant businesses outperformed challenging markets, benefitting from business simplification and greater £6,956m local empowerment 2018: £6,741m ––Acceleration of Toolstation UK expansion continued with 65 new branches opened and the Adjusted operating profit acquisition of a controlling share of Toolstation Europe ––Process to demerge Wickes well £442m progressed and due for completion in 2018: £375m Q2 2020
Covenant net debt ––Process to divest the Plumbing & Heating business paused during this period of significant uncertainty. Sale of the plumbing & heating wholesale £344m business completed in January 2020 2018: £300m ––Cost reduction activities are on track; streamlining above-branch operations Profit after tax and increasing the agility of the Group £123m 2018: loss of £84m
Dividend per share 48.5p 2018: 47.0p
Travis Perkins plc Annual Report and Accounts 2019 3 Travis Perkins plc At a glance
Travis Perkins* is the largest distributor of building 1,800 20k £5.4bn materials in branches colleagues revenue* the UK
Serving a broad range SPLIT OF END MARKET BY SALES RESIDENTIAL COMMERCIAL INFRASTRUCTURE of end markets from generalist to New build 15% 15% 5% specialist propositions Repair maintenance and improvement 60% 5% 0%
Providing building material customers Over M SE across the length and 200k Regional Split breadth of the UK with trade credit South-East: 31% N+S SW best-in-class service customers South-West: 20% North & Scotland: 25% Midlands: 24%
Supplying a full range Product % of materials to enable Timber Lightside Heavyside Plumbing & Heating our customers to Delivery % complete their projects Collect Deliver Credit / Cash % £ Credit
* T he figures on this page exclude Wickes and Primaflow F&P as the Group has announced an intention to demerge Wickes in Q2 2020 and sold Primaflow F&P in January 2020. For details of Wickes’ strategy, performance and leadership see pages 30 to 33.
4 Travis Perkins plc Annual Report and Accounts 2019 Strategic report Governance Financial statements Shareholder information
TOOLSTATION MERCHANTS PLUMBING & HEATING
Branches 466 642 181 64 42 55 370
People 4,000 8,000 1,100 1,400 1,000 900 3,300
Revenue £0.5bn £2.2bn £0.1bn £0.4bn £0.5bn £0.6bn £1.1bn
MAINLY FOCUSED ON DOMESTIC RMI LARGE PROJECTS DOMESTIC RMI
– New build residential – Commercial – Infrastructure
MANY CUSTOMERS FEW CUSTOMERS MANY CUSTOMERS
Small trade Smaller local builders to Smaller local plumbers (c.70%) and Large trade customers with specific the largest construction to large trade consumer product and service requirements businesses customers (c.30%)
WIDE SKU BASE NARROW SKU BASE
Lightside Timber Heavy Lightside Specialist product set Plumbing & Heating Delivery % Delivery % Delivery % Delivery % Collect Deliver Collect Deliver C Deliver Collect Deliver Credit % Credit % Credit % Credit % £ £ Credit £ Credit £ Credit
Travis Perkins plc Annual Report and Accounts 2019 5 Chairman’s statement
Dividend per share 48.5p
I am pleased to introduce the Company’s Annual Report for the year ended 31 December 2019, a year in which the Group has achieved a positive trading performance against a challenging market backdrop. We have welcomed a new CEO to the Group as well as two new Non- executive Directors and have made significant progress towards the strategic Stuart Chambers aims set in 2018. Chairman Performance The Group produced a good performance in 2019 against a challenging market backdrop, with encouraging signs of progress from the strategic initiatives set out in 2018. Total Group revenues grew by 3.2% in 2019 to £6,956m and by 3.8% on a like-for-like basis, with growth driven by market outperformance in the Merchant businesses, further excellent growth in Toolstation and a strong recovery in Wickes.
On a statutory basis operating profit increased to £232m (2018: loss of £22m including £246m goodwill impairment), as the impact of halting the ERP replacement programme and restructuring charges partially offset the positive trading LFL revenue performance. growth Adjusted operating profits grew by 7.8% to £442m with growth across all segments, including the strong recovery in Wickes and % the benefits of the transformation 3.8 programme in Plumbing & Heating.
Board of Directors In August, our CEO John Carter left the Group after 40 years of invaluable service helping to grow and develop our businesses into what they are today,
6 Travis Perkins plc Annual Report and Accounts 2019 Strategic report Governance Financial statements Shareholder information
leaving us well placed to address the Dividend demands of our customers and to At the Capital Markets event in December Our year in review implement our strategic plans. 2018 the Group reiterated its commitment to a progressive dividend policy, supported – Nick Roberts welcomed as We welcomed Nick Roberts as the by the Board’s confidence in the Group’s incoming CEO in July and his leadership continued strong cash generation and robust CEO following John Carter’s and contribution to the business has already balance sheet. The Board recommends a retirement after 40 years of proven beneficial at this time of significant full-year dividend for 2019 of 48.5 pence invaluable service change. In addition, in November we representing a 3.2% increase. This increase appointed Marianne Culver and Blair would give a final dividend of 33.0 pence Illingworth as Non-executive Directors, payable on 13 May 2020 to shareholders – Marianne Culver and Blair bringing experience and expertise in building on the register on 5 April 2020. Illingworth appointed as NEDs, products, distribution and logistics. Colleagues bringing experience and In February 2019, Tony Buffin stepped At Travis Perkins, the strength of relationships expertise in building products, down from the Board as COO and left built with customers, suppliers and other distribution and logistics the business, having successfully led stakeholders is key to our success and in the transformation of the Plumbing & achieving this our people are our greatest Heating Division. resource. Today, we have nearly 30,000 – Dividend of 48.5 pence colleagues and it is a huge credit to their hard On 3 March 2020, Ruth Anderson, who is in work that Travis Perkins has been recognised reflecting the Group’s strong her ninth year as a Non-executive Director, is as a Top Employer by the Great Place to cash generation and balance stepping down from the Board. I would like Work Institute for the 11th year running. sheet to thank Ruth for her significant and valuable contributions, particularly her skillful I would like to take this opportunity, on Chairmanship of the Audit Committee for behalf of the Board, to thank all our – Good progress towards more than six years. colleagues for their engagement with the strategic goals: demerger of Group’s strategic direction and their Finally, I would like to thank Chris Rogers for commitment, energy and hard work during Wickes, separation of P&H his six years of service, including serving as the course of 2019 towards achieving the and reinvigoration of merchant our Senior Independent Director, as he steps Group’s goals. businesses down at the 2020 AGM to start as the Chairman of Wickes plc following its Outlook demerger from the Travis Perkins Group. The underlying, fundamental drivers of our – Recognised as a Top Employer end markets remain strong, with continued Strategy underinvestment in the construction of new for the 11th year running In December 2018 the Group laid out its housing, and the repair, maintenance and future plans for the years ahead, clearly improvement of existing dwellings. The defining its purpose to be the first choice unprecedented level of political and supplier of building materials to trade economic uncertainty in the UK in recent customers. The strategy has two years has made the trading environment overarching aims: to focus on trade increasingly challenging, and whilst there are customers through our advantaged trade early signs of recovery in some RMI market businesses and to simplify the Group to lead indicators, the Group retains a cautious speed up decision-making and increase the outlook towards near-term trading agility of the Group. conditions. As a Group, we remain focused on delivering on our self-help initiatives The Group has made good progress which will support our near-term financial towards these aims, including significant performance and position the business well progress towards demerging Wickes, a to outperform its end markets and generate positive start on the regeneration of the sustainable value growth in the long term. Travis Perkins general merchant business that is already yielding positive results, and the January 2020 sale of the PF&P wholesale business from the P&H segment.
Travis Perkins plc Annual Report and Accounts 2019 7 Chief Executive’s report
“Our people make the Group great and I couldn’t be more proud of the team we have”
Adjusted operating profit growth 7.8%
Introduction Nick Roberts I am delighted to be introducing my first Chief Executive Officer CEO Statement for Travis Perkins. Since joining the Group in July 2019, I have immersed myself within the business and spent time with colleagues from all areas. I have been truly amazed at the quality of people we have; ranging from apprentices up to colleagues with over 40 years service in the Group. One thing will never change: our people make the Group great and I couldn’t be more proud of the team we have.
Our mantra of putting customers at the heart of everything we do has been evident to me across all areas of our business. Whilst there will always be work to do, this industry is heavily dependent on strong relationships and this is something I fully endorse and encourage.
Safety Keeping people safe is the most important cornerstone of the Group and I am delighted to be able to report that the accident frequency rate improved by 25% in 2019. This improvement is a real achievement and it has happened through the dedication and rigorous efforts of our business leaders, line managers, colleagues and the Stay Safe function.
8 Travis Perkins plc Annual Report and Accounts 2019 Strategic report Governance Financial statements Shareholder information
Sustainability Streamlining the above-branch cost base During 2019 we launched a reinvigorated is a key part of the simplification of the Our year in review approach to sustainability, highlighting 12 Group and we are making good progress sustainability focus areas grouped under towards this, although there remains more – Adjusted operating profit four pillars: people, social, environmental to do. The Group’s target of £20m–£30m growth of 7.8% driven by and industry. Our focus in these areas of annualised cost savings by mid-2020 will enable the Group to build resilience will be achieved, as by the end of 2019 all cost reduction activity, the and operational efficiencies, underpinning of the planned actions were in place, which recovery in Wickes and a robust social offer to customers and will realise annualised savings modestly P&H transformation improving behaviour in the supply chain. exceeding expectations. These savings are the result of removing the divisional Performance against strategy structure, operational cost savings from the – Merchant businesses At a Capital Markets event in 2018, the closure of the heavyside range centres and outperformed challenging end Group laid out its plans for the years the streamlining of head-office functions. ahead, with two overarching strategic aims: markets, benefitting from i. To focus on serving trade customers As I take a step back and assess the business simplification and through advantaged trade businesses Group’s short-term strategic direction, there ii. To simplify the Group to increase agility, is a need to focus on the key priorities for more empowered teams speed up decision-making and enable a the Group and deliver them at pace. We leaner cost base. need to focus on the regeneration of the – Acceleration of Toolstation Travis Perkins general merchant, accelerate These strategic aims will enable us to the expansion of Toolstation and deliver expansion with 65 new allocate capital in businesses serving trade- an organisational model fit for the future. branches and the acquisition of focused end markets to create maximum If we focus on these priorities and execute Toolstation Europe value for shareholders. I believe this is the successfully we will continue to win market right plan and I am fully committed to it. We share, drive growth and enhance returns for have made good progress in 2019, which our shareholders. – Process to demerge Wickes is reflected in the encouraging financial well progressed, due for performance in the year. ERP platform I am fully aware of the disappointment completion in Q2 2020 The proposed demerger of Wickes is around the halting of the development of progressing well, the regulatory process the new ERP platform for the Merchant is on track with the prospectus due businesses, but the risk to the Group – Plan to divest the P&H business for publication in late March and the in implementing it was too high and paused during period of demerger process expected to complete something that we could not chance the significant uncertainty; sale of in Q2 2020. performance of the business on. We are developing our approach to improving the PF&P wholesale business in There has been good progress on the the IT and technology landscape across January 2020 transformation and divestment of the the Group, to create new capabilities with Plumbing & Heating businesses. In January which to serve our customers in the future. 2020 the Group completed the sale – Cost reduction are streamlining of Primaflow F&P, the wholesale P&H Outlook above-branch operations business, for £50m which will enable our The long-term fundamental drivers of the and increasing the agility remaining P&H businesses to focus on Group’s end markets remain strong, with delivering market-leading service to direct too few domestic homes being built in the of the Group trade customers. In Q4 2019 the Board UK and ongoing underinvestment in the paused the process to divest the remaining existing housing stock. I remain confident in P&H business at a time of significant the Group’s ability to deliver on its strategy political and economic uncertainty in the and, whilst we are experiencing challenging UK, and whilst there remains an intention market conditions in the near term, the self- to make a divestment, the Group’s focus is help initiatives on which we are focused are on maximising value for shareholders not positioning our businesses well for the future. on the specific timeframe. The overall aim is for our businesses to outperform their end markets, demonstrating strong cost discipline and good free cash flow generation in all market conditions.
Travis Perkins plc Annual Report and Accounts 2019 9 Investment case Solid foundations
The fundamental long-term market The Group’s businesses all hold #1 or drivers remain strong with ongoing #2 positions in their markets with growth in underinvestment in the UK in building new homes most businesses outperforming their end markets and maintaining existing homes A strong balance sheet that enables The Group operates in highly fragmented disciplined investments in high-return opportunities, markets with over 50% of market share held by such as Toolstation small, independent businesses The Group generates strong, sustainable cash flow which supports a progressive dividend policy
10 Travis Perkins plc Annual Report and Accounts 2019 Strategic report Governance Market dynamics Financial statements Shareholder information Serving all areas
The Group serves all areas of the construction market
Residential Commercial Infrastructure New build √ √ √
Repair, maintenance √ √ √ and improvement (“RMI”)
Fundamentals The fundamentals of each area remain robust and will grow in the medium and longer term, driven by demand from end users. Residential Infrastructure Projected annual demand for UK homes 270,000 Underlying demand for major infrastructure (rail, airports, power UK annual household formation (180,000) stations, communication networks and utilities) remains strong with UK home-building shortfall 90,000 investment planned in many areas. Commercial Commercial buildings are needed to drive growth in a modern 70 years economy. Investment in new commercial buildings and refurbishment of existing stock will increase as the economy recovers. Average age of UK residential property
190 8 Current conditions 6 4 • The strength of the domestic housing market and consumer 160 2 confidence are leading indicators for over half of Group revenues 0 -2 Consumer confidence • Recent political and macroeconomic uncertainty has impacted 130 -4 both factors, causing consumers to be very thoughtful about -6 -8 spend on big-ticket items 100 -10 • Greater certainty and confidence combined with strong Monthly property transactions (000’s) -12 -14 underlying fundamentals will push the building materials market 70 -16 back to growth once conditions are favourable 2015 2016 2017 2018 2019 Sources: GfK Consumer Confidence Index, HMRC seasonally-adjusted UK property transactions