Wednesday 9 December 2020 4:30pm Contents
Welcome 3 Your Host 5 The Judges 6
Awards Excellence in Technology 9 Independent Broker of the Year 10 Customer Champion of the Year – Broker 11 Commercial Lines Insurer of the Year 12 Marketing Campaign of the Year – B2B 13 Insurer Innovation of the Year 15 Marketing Campaign of the Year – B2C 16 Insurer CEO’s CEO of the Year 17 Claims Partner of the Year 18 Personal Lines Insurer of the Year 19 Diversity & Inclusion Excellence Award 21 Excellence in Professional Development 22 Insurance Times Industry Achiever 23 Commercial Lines Broker of the Year 25 Excellence in Technology – Claims 26 Personal Lines Broker of the Year 27 MGA Initiative of the Year 28 Broker CEO’s CEO of the Year 29 Customer Champion of the Year – Insurer 31 Direct to Consumer Business of the Year 32 Excellence in Technology – Service Provider 33 General Insurer of the Year 34 Business Partner of the Year 35 Best Digital Customer Experience 36
Our Sponsors 38 Insurance Times Awards 2021 39
2 Insurance Times Awards 2020 Welcome to the Insurance Times Awards 2020
We’re delighted to welcome you to the first ever digital version of the Insurance Times awards. Although we know that a virtual ceremony can never take the place of our usual black-tie dinner in the Grosvenor House, we can still join together to recognise the hard work, dedication and tenacity of our finalists.
One advantage with an online event is that there is no limit on attendee numbers. Everyone is welcome and we’re expecting a big audience to log in and show their support for our flagship awards. Designed to celebrate and reward excellence across the breadth of UK general insurance, these awards are as important as ever (and perhaps even more so) to ensure that the companies, teams and individuals who work so hard and bring so much to this industry are recognised.
Next year I hope to be able to welcome you all back to what I believe is London’s best West End venue – the spectacular Great Room at the Grosvenor House. It is already booked for Thursday, December 9 so make a note in your diary now. Let’s hope the vaccine will have worked its magic and we’ll all be allowed out to celebrate for what may be the first major industry post pandemic event…
We’ll be guided through this year’s awards by someone who is no stranger to the broadcast medium, the multi-talented impressionist Jon Culshaw. Enjoy the ceremony and let’s raise a glass to a healthy and happy 2021.
Tim Potter Managing Director Newsquest Specialist Media
Insurance Times Awards 2020 3 Join us in celebrating broker independence We’re proud to sponsor the Independent Broker of the Year award.
In a year where business as usual has been turned on its head, we’ve been inspired to see so many independent regional brokers not just cope with the challenges of 2020, but thrive – achieving great things despite the year’s unique circumstances.
Brokers shortlisted by Insurance Times Awards judges this year, are:
• Bollington Insurance Brokers • Global Risk Partners • Clear Insurance Management • Romero Insurance Brokers • Club Insure & NDML
Aviva Insurance Limited, Registered in Scotland Number 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Your Host Jon Culshaw
Jon Culshaw is widely regarded as Britain’s best impressionist, with an amazing repertoire of over 350 voices covering politics, sport and celebrity from Boris Johnson to Alan Carr, Brian Cox to Barack Obama, and Russell Crowe to Michael McIntyre.
Originally a DJ, Jon won a Radio 1 talent contest and joined the team on the seminal television satire Spitting Image. He played 40 characters, including Frank Bruno, Michael Portillo, Bill Clinton and Liam Gallagher. Jon then became ‘the man of a thousand voices’ on Channel 4’s Big Breakfast before returning to radio where he made international headlines by calling the Downing Street switchboard and fooling the operators with his William Hague impression. After being put through to Tony Blair, the incident was raised at Prime Minister’s Questions and reported in Hansard.
With an unmatched versatility, Jon found mainstream success with the radio and TV show Dead Ringers leading to his own BBC series, The Impressionable Jon Culshaw, which was followed by Jon Culshaw’s Commercial Breakdown and The Impressions Show with Culshaw and Stephenson. He is a regular guest on radio and TV comedy and chat shows from The Now Show to Parkinson, and frequently appears on election coverage, providing welcome comic relief with impromptu impressions of politicians and commentators.
Away from comedy, Jon’s love of science and astronomy have seen him join the world’s longest running television programme The Sky at Night, as well as writing a column, Jon Culshaw’s Exoplanet Excursions, for the show’s magazine. He has also appeared alongside Brian Cox on Stargazing Live and The Infinite Monkey Cage.
Insurance Times Awards 2020 5 The Judges A big thank you to all our judges for their time and expertise which is very much appreciated.
David Alexander John Blundell Actuary and Business NED/Advisor, Chairman Manager, Insurance & of Jove Financials Ltd Reinsurance Professional
Branko Bjelobaba Pat Brice Principal, Branko Ltd Distribution Director, CFC Underwriting
Greg Brown Lucian Camp Partner, OxBow Partners Principal, Lucian Camp Consulting
Mark Cliff Adrian Coupland Chairman, Avid Insurance Customer and Marketing Managing Director, SSP
Maria Crockart Andrew Dakin Digital Trading & Client Development Automation Director, Director, MA Group Aviva Insurance Services
Louise Day Theo Duchen Director of Operations, Co-CEO, Acturis Group International Underwriting Association
Charlotte Halkett Hannah Hosking Chief Commercial Officer, Head of Distribution - Bought By Many Independent Brokers UKI, Chubb
6 Insurance Times Awards 2020 Ian Hughes Simon Hughes Chief Executive Officer, Chief Operating Officer, Consumer Intelligence Ltd Open GI
Mike Keating Olly Laughton Scott Managing Director, Partner, IMAS Corporate The MGAA Finance
Howard Lickens Charles Manchester CEO, The Clear Group CEO, Manchester Underwriting Management Ltd
Dr Hayley Maynard Stuart Murray Strategy, Chaucer Claims Fraud Operations Manager, Hastings Direct
Malcolm Otter Tim Philip CEO and Co-founder, CEO, Timsar Consulting Lumivo
Corinne Pringle David Scott E-trade Development Partner & Head of Manager, QBE Innovation, Horwich Farrelly
Donna Scully Penny Searles Director, Carpenters CEO, Boatfix Group
Ruth Whitehouse Fraud Manager, Tesco Underwriting Ltd
Insurance Times Awards 2020 7 Finalists
Bollington Insurance Brokers Clear Insurance Management Club Insure & NDML Global Risk Partners Romero Insurance Brokers Excellence in Technology
PremFina
The judges said: An impressive on-demand insurance solution for cash strapped customers, that is also white labelled. The winner is innovating in the customer space of payment solutions, as well as supporting vulnerable customers during the pandemic.
Finalists
BLM C-Quence PremFina Tempcover
Insurance Times Awards 2020 9 sponsored by
Independent Broker of the Year
Romero Insurance Brokers
The judges said: Standing out as a truly independent broker, Romero clearly understand that investing in employee happiness results in better customer retention, and they demonstrated a deeper understanding of looking after their own people.
Finalists
Bollington Insurance Brokers Clear Insurance Management Club Insure & NDML Global Risk Partners Bollington Insurance Romero Insurance Brokers Brokers
10 Insurance Times Awards 2020 sponsored by
Customer Champion of the Year – Broker
Club Insure & NDML
The judges said: The fact they were working to support an entire industry rather than one client made this a truly outstanding entry that captured our attention. Their approach was wider than we would expect from them as a broker.
Finalists
AllClear Insurance Services Carrot Insurance Club Insure & NDML Lockyers FSB Insurance Service Lockyers
AllClear Insurance Services Insurance Times Awards 2020 11 Commercial Lines Insurer of the Year
Markel UK
The judges said: This award recognises the best insurer performance in UK general insurance commercial lines. The shortlist was put together by Insurance Times in conjunction with a panel of industry experts and then went forward to a UK broker vote.
Finalists
Allianz Insurance Aviva Covéa Insurance Markel UK QBE
12 Insurance Times Awards 2020 Marketing Campaign of the Year – B2B
Paymentshield
The judges said: This was a very professional campaign which benefitted from a lot of thought and effort. Results were impressive and reflected a strong use of media and technology.
Finalists
AXA Insurance Direct Commercial Ltd Markel UK Paymentshield
Insurance Times Awards 2020 13 ACORD is a proud sponsor of the Insurance Times Awards 2020
Best Digital Customer Experience Insurer Innovation of the Year
For 50 years, ACORD has served the industry and its need for standardised data exchange. Today, more than half the world’s insurance premiums leverage ACORD Standards.
Insurance data will continue to increase rapidly in volume, variety, and velocity. ACORD helps our members ensure that it also increases in value.
To learn more about the ACORD community, contact [email protected].
STANDARDS • SOLUTIONS • SERVICES
acord.org /company/acord
@ACORD_Standards sponsored by
Insurer Innovation of the Year
Collective Benefits
The judges said: A relevant and valuable solution for an important market. It’s great to see a small team doing good things and getting rewarded for it. It has the agility and innovation that is very ‘of the moment’.
Finalists
AXA XL CFC Underwriting Collective Benefits Markel UK DASA Direct Commercial Limited Markel UK World Wide Internet Insurance Services
CFC Underwriting
Insurance Times Awards 2020 15 Marketing Campaign of the Year – B2C
Tempcover
The judges said: This highly successful campaign was based on an extremely sophisticated and complex use of data, targeting a large number of customer and non- customer segments with insightful and relevant messages.
Finalists
Avanti Travel Insurance BGL Group Ripe Thinking Tempcover Ripe Thinking
16 Insurance Times Awards 2020 Insurer CEO’s CEO of the Year
Geoff Carter Sabre Insurance
This award seeks to recognise a stand-out CEO. The shortlist was put together by Insurance Times and the winner was voted for by the chief executives of the largest insurers in the UK, charged with the task of choosing their ‘first amongst equals’ – the CEO they most admire in UKGI.
Nominees
Geoff Carter – Sabre Insurance Tulsi Naidu – Zurich UK Richard Pryce – QBE James Reader – Covéa Insurance William Stovin – Markel International
Insurance Times Awards 2020 17 Claims Partner of the Year
Goodlord & DAS UK Group
The judges said: This entry was very topical; they developed a new LEI policy very quickly, with fantastic customer outcomes and great data before and after. They also set up a mediation process to handle backlogs with efficiency and webinars for agents to deliver information. Very proactive.
Finalists Gallagher Bassett QuestGates Goodlord & DAS UK Group Kindertons Accident Management QuestGates SBS SBS
QuestGates
18 Insurance Times Awards 2020 sponsored by
Personal Lines Insurer of the Year
AXA
The judges said: This award recognises the top UK insurer covering personal lines in UK general insurance. The shortlist was put together by Insurance Times in conjunction with a panel of industry experts and then went forward to a UK broker vote.
Finalists
AXA Chubb Covéa Insurance Hiscox Sabre Insurance
Insurance Times Awards 2020 19 Consistent, reliable & robust outcomes for every customer
* 184 days* £273 saved by reducing saved in costs case life-cycle per claim
Resolver from
www.carpentersgroup.co.uk | 0344 249 3844
*Based on data extracted for claims with existing Resolver clients. Diversity & Inclusion Excellence Award
Bupa
The judges said: Good to see mental health, which is such an important issue, being made a priority. Bupa actively encouraging claims is something quite unique, and shows they have their customers’ best interests at heart.
Finalists
Bupa FSB Insurance Service Travelers Europe Zurich Insurance
Insurance Times Awards 2020 21 Excellence in Professional Development
Aviva
The judges said: An impressive programme that offered brokers something at all levels. Directly involving mentors from other organisations in the initiative made for a stand-out winner.
Finalists
Aviva Bravo Group Concirrus Direct Commercial Limited
22 Insurance Times Awards 2020 Insurance Times Industry Achiever
David Stevens CEO, Admiral Group
This award recognises an inspirational and boundary pushing individual and lies within the gift of Insurance Times.
Newsquest Specialist Media’s Managing Director, Tim Potter, said: As a team we spent a lot of time considering who should win this very special award, taking soundings from our contacts across the broker and insurer market.
This year’s winner has led his company through a tough year with skill and a fair-minded determination that has enabled him to reward both policyholders and his own employees.
The insurer he leads acted quickly to share the benefits of lower claims during the first lockdown by paying all motor clients a £25 refund, leading to a big increase in brand satisfaction. And, on retiring from the firm he co-founded 30 years ago, he said a massive thank you to his staff with a £10m payout, giving employees £1,000 each.
Insurance Times Awards 2020 23 Good luck everyone
Commercialof the YearLines award Broker sponsored by Ageas
Addingstone Insurance Solutions Ltd Bollington Insurance Brokers Clear InsuranceEthos BrokingManagement
FSB Insurance Service Global Risk Partners sponsored by
Commercial Lines Broker of the Year
Bollington Insurance Brokers
The judges said: A strong acquisition performance and the way the business has supported its local community is truly impressive and something that’s been particularly important this year.
Finalists
Addingstone Insurance Solutions Ltd Bollington Insurance Brokers Clear Insurance Management Clear Insurance Ethos Broking Management FSB Insurance Service Global Risk Partners
Ethos Broking
Insurance Times Awards 2020 25 Excellence in Technology – Claims
Ageas Insurance
The judges said: A very impressive claims technology solution, using AI to the maximum benefit of customers. The solution helps a wide range of customers in a highly innovative way.
Finalists
Ageas Insurance Claim Technology Davies Group FloodFlash SBS RightIndem SBS VisionTrack
FloodFlash
26 Insurance Times Awards 2020 Personal Lines Broker of the Year
Ripe Thinking
The judges said: Offered a fresh look at how insurance could be done in a more flexible and innovative way, showing the way forward to applying the same strategy to other niches in the future.
Finalists
Atlanta Carrot Insurance Ripe Thinking Staysure Staysure World Wide Internet Insurance Services
Insurance Times Awards 2020 27 MGA Initiative of the Year
FloodFlash
The judges said: Innovative use of parametric insurance to ensure commercial clients receive rapid payouts by using sensors to trigger claims. Particularly impressive was the fact that FloodFlash already has a network of 150 brokers targeting the market with the product.
Finalists CFC Underwriting C-Quence Collective Benefits C-Quence FloodFlash CFC Underwriting iFarm Underwriting iprism Underwriting PIUA
C-Quence
28 Insurance Times Awards 2020 sponsored by
Broker CEO’s CEO of the Year
David Howden Howden Group Holdings
This award seeks to recognise and celebrate a stand-out CEO. The shortlist was put together by Insurance Times and the winner was voted for by the chief executives of the largest brokers in the UK.
Nominees
James Blackham – By Miles Mike Bruce – GRP David Howden – Howden Group Holdings Simon Matson – Gallagher David Ross – Ardonagh Group
Insurance Times Awards 2020 29 Mapping your digital path forward
In our new virtual world, connectivity has redefined remote working and accelerated the digital ecosystem of insurance.
Build your digital path forward today, and trust Applied to provide the innovation your brokerage needs to build your book of business now and well into the future.
Let’s do this together.
appliedsystems.co.uk
AP_Award_Program_Ad_UK.indd 1 11/5/20 8:30 AM Customer Champion of the Year – Insurer
Markel UK
The judges said: This was a huge campaign, rapidly put together, to help brokers advise clients how to best deal with Covid. They went well beyond insurance advice, helping brokers to provide broader business advice to SMEs on surviving the pandemic.
Finalists
Ageas Insurance Aviva Direct Commercial Limited Ageas Insurance iFarm Underwriting Markel UK Zurich Insurance
Zurich Insurance
Insurance Times Awards 2020 31 Direct to Consumer Business of the Year
Admiral Group
This award recognises a stand-out B2C business operating in the UK general insurance market. The shortlist was put together by the editorial team at Insurance Times and the winner was selected by an industry-wide expert panel.
Finalists
Admiral Group Direct Line Group Simply Business
32 Insurance Times Awards 2020 Excellence in Technology – Service Provider
Solera Audatex
The judges said: An impressive delivery of much-needed efficiency savings in the claims market. An area of the industry where efficiency is sorely needed.
Finalists
Acturis Arbitrate Automated Insurance Solutions and CDL DAC Beachcroft CDL Digi2L (A Rightpath brand) Keoghs, A Davies Business Solera Audatex
Automated Insurance Solutions and DAC Beachcroft Insurance Times Awards 2020 33 General Insurer of the Year
Aviva
This award recognizes the best UK insurer that covers both personal and commercial lines in UK general insurance. The shortlist was put together by Insurance Times in conjunction with a panel of expert industry analysts and then went forward to a UK broker vote.
Finalists
Allianz Insurance Aviva AXA Covéa Insurance
34 Insurance Times Awards 2020 Business Partner of the Year
Acturis with Zurich Insurance
The judges said: Acturis really helped improve the e-trade proposition of Zurich, greatly benefiting those who e-trade with them. Two businesses truly working well together.
Finalists
Acturis with Zurich Insurance DWF Law LLP Ninety PremFina
Insurance Times Awards 2020 35 sponsored by
Best Digital Customer Experience
AA Insurance
ACORD, the global standards-setting body for the insurance industry conducts an annual study of UK personal lines carrier, broker and aggregator websites and uses a proprietary methodology to evaluate their functionality, user experience and underlying strategy.
Finalists
AA Insurance Churchill One Call Insurance
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