Outsourced vendors 2021.06.30

Outsourced vendors Dept. Purpose of receiving personal information

Agility Korea Digital Sales & Marketing Dept. Concierge Service

BankSalad UPL Dept. Innovative financial service making lending service

Card Usage Dept. BC card issuance information, changed customer information, settlement, renewal notification, renwal letter exclusion, etc

Cash Product Dept. Billing Statement Dispatch

BC Card Cash Product Dept. Reqeusting BC Commercial Card Renewal

Consumer Banking Ops Credit/Check card embossing

DIGITAL BANKING Dept. Mobile card cancellation

Card Product Dept. PAYMENT TRANSACTION PROCESSING for CMS

Card Product Dept. ID verification for Card application

COOCON Cash Product Dept. Corporate card VAN

UPL Dept. PAYMENT TRANSACTION PROCESSING for CMS

UPL Dept. Data transfer service(Innovative financial service making lending service)

Card Product Dept. Upload PremierMiles & Prestige vouchers

Card Usage Dept. Send E-voucher as a SMS/LMS

DAOU TECH Digital Sales & Marketing Dept. Send E-voucher as a SMS/LMS

Retail Segment Dept. Send E-voucher as a SMS/LMS

UPL Dept. Send E-voucher as a SMS/LMS

CitiBusiness/Mortgage Dept. Printing and mailing statements of mortgage interest payment

Collection Management Dept. Sending letter for collection

Consumer Banking Ops Card billing statement printing

Consumer Banking Ops Notification for PFI ( Provision of Financial Information) services

Consumer Banking Ops Printing and mailing of Investment Balance Statement

Consumer Banking Ops Printing and mailing of Advice on interest-only period expiry

Consumer Banking Ops Printing and mailing of Advice on Loan Maturity (or Installment Amount for Principal)

Consumer Banking Ops Printing and mailing of Advice on Giro Loan Payment

Consumer Banking Ops Printing and mailing of Advice on Auto-extension of Loan(Common loan)

Consumer Banking Ops Printing and mailing of Advice on Auto-extension of Loan(Passbook loan)

Consumer Banking Ops Printing and mailing of Advice on existence of joint surety

Consumer Banking Ops Printing and mailing of Advice on Investment transaction (Annual accounting & Dividend) DATAZONE Consumer Banking Ops Printing and mailing of advice for safe deposit box to become due

Consumer Banking Ops Printing and mailing of Advice on Loss of Time Benefit

Consumer Banking Ops Printing and mailing of Advice on Interest Payment (Passbook loan)

Consumer Banking Ops Printing and mailing of Advice on loss of time benefit (scheduled) due to delinquency

Printing and mailing of Deposit balance inquiry statement, Printing and mailing customer notice by the Special Act for Consumer Liability Product Dept. Prevention of Electronic Banking Fraud and Reimbursement of Losses

Consumer Liability Product Dept. Printing and mailing of customer notice for Inactive target Account/dormant target account

Printing and mailing customer notice by the Special Act for Prevention of Electronic Banking Fraud and Reimbursement of Consumer Liability Product Dept. Losses (Stop payment Request)

Consumer Risk Planning Department Print/send letters to notify customers of card limit(including cash advance service limit) decrease and card block

Digital Sales & Marketing Dept. Market Reserch Material sending

Trade Product Dept Usage Information on Paylink Card / SpeedCollect Card

Trust Dept. Notification of maturity date and pension receiving on (personal) pension trust account

Trust Dept. Trust Asset Management Report printing and mailing

Finda UPL Dept. Innovative financial service making lending service

Finmart UPL Dept. Innovative financial service making lending service

Finnq UPL Dept. Innovative financial service making lending service

Finset UPL Dept. Innovative financial service making lending service

HANA FLOWER Branch Support Dept. Flower delivery

Branch Support Dept. CD/ATM Alliance Hannet Card Usage Dept. Cash service - CD/ATM Alliance Outsourced vendors Dept. Purpose of receiving personal information

Card Sales Dept Shinsegae(Debec) department Service Desk support operation

CEC Support/Control Team Inbound customer services ( Customer Call Center ) - Card

CEC Support/Control Team Inbound customer services (Customer Call Center) - Banking HUMANIA Co., Ltd. 1. Phone verification and application reception for credit card & consumer loan Consumer Credit Initiation Dept. 2. Data entry of credit card & consumer loan

Fraud Risk Management Team Card Fraud Outsourcing Service

TTS OPS User Information input/maintenance and Customer support for on-line banking system

Branch Support Dept. CD/ATM Alliance Hyosung TNS Card Usage Dept. Cash service - CD/ATM Alliance

Iron Mountain Korea Ltd. Business & Travel Shared Services Dept Archive, Retrieval, Disposal service

JM CREDIT SERVICE CO., LTD Collection Management Dept. Collection service for written-off accounts

Kakaobank Card Partnership Team Partnership Member Acquisition for Kakaobank Citi Card

Kakaopay UPL Dept. Innovative financial service making lending service

KFTC (Korea Financial Telecommunications & LMS is sent to an account owner by KFTC once CMS direct debit is registered in order to prevent unauthorized direct Cash Product Dept. Clearings Institutes) debit attempt.

Branch Support Dept. CD/ATM Alliance Korea Seven Card Usage Dept. Cash service - CD/ATM Alliance

KPR & Associate, Inc. Communication dept. PR Agency

Law Firm - Daeo Collection Management Dept. Litigation, provisional seizure, attachment for collection

Law Firm - ORUM Collection Management Dept. Litigation, provisional seizure, attachment for collection

LG CNS Card Usage Dept. Kakao Alimtalk/Friendtalk service

Card Usage Dept. SMS/LMS Service

LG U+ Collection Management Dept. SMS/LMS Service for collection

Digital Sales & Marketing Dept. SMS/LMS Service

Mibank UPL Dept. Innovative financial service making lending service

NICE CREDIT INFORMATION SERVICE Collection Management Dept. Collection service for written-off accounts

Branch Support Dept. CD/ATM Alliance NICE TCM Card Usage Dept. Cash service - CD/ATM Alliance

OTSC CO.,LTD. CSIS(Citi Security & Investigative Services) CCTV install / maintenance

Payco UPL Dept. Innovative financial service making lending service

Sejong telecom Consumer Banking Ops Support for vitual telephone number

Consumer Credit Initiation Dept. Company site verification and confirmation of employment. and Lease investigation Shinhan Credit Information UPL Dept. Reception of UPL applications, Doctor/pharm loan : Site visit

SK PLANET(Syrup) UPL Dept. Innovative financial service making lending service

Standard Networks Digital Sales & Marketing Dept. SMS/LMS Service

Branch Support Dept. CD/ATM Alliance The BRINKS Card Usage Dept. Cash service - CD/ATM Alliance

TeamWink UPL Dept. Innovative financial service making lending service

ThinkAT DIGITAL BANKING Dept. Secondary customer verification service through mobile phone or home phone for Citibank home page

CEC Support/Control Team Authentication(ARS) : Bank

CEC Support/Control Team Authentication(ARS) : Card

Digital Sales/Marketing Dept. Identity authentication service TOSS PAYMENTS Loans Acquisition Dept. Mobile phone authentication for consumer loan application

Sales and Distribution Dept. Customer verification service through mobile phone(ARS)

Sales Support Dept. Customer verification service through mobile phone(ARS)

Unique Plus Communication dept. Intermal Magazine

Viva republica (Toss) UPL Dept. Innovative financial service making lending service

Consumer Banking Ops Credit/Check Card Delivery

Consumer Banking Ops Passbook Check card & OTP delivery Zeniel System Consumer Banking Ops PP Card delivery

TTS OPS Passbook & OTP delivery

CSIPL Citicorp Services India Private Limited Enterprise Supply Chain Third Party Risk Management processes for supplier engagements