THIRD QUARTER 2016 – Edition 12 INTERNAL NEWS, EVENTS, BUSINESS, COMMUNITY & EDUCATION! CARGOchat Long-term growth I am delighted to tell Overnight Express clients that BidAir Cargo has signed – Boeing 737F a three-year lease for two Boeing 737- Freighters 300F aircraft to carry Overnight Express Cargo on our network. This contract reflects our confidence in the long-term growth of the express cargo business and the need for continuous progress to satisfy the needs of the courier industry. Aircraft operation is an expensive business especially with major costs such as leases, fuel and spares dollar denominated and thus exposed to exchange-rate fluctuation. Efficiency, economy and reliability are paramount to sustain service levels and keep Now flying to and from Durban DURBAN tariffs affordable for couriers and their n response to client requests, we have now included UPDATE customers. Hence we needed to move Durban in our Overnight Express pattern. The service up to new generation aircraft. offers couriers a faster, more secure option to road- The new freighters are 14 years freight. We will continue to offer this leg as long as younger than the trusty workhorses volumes justify it, so please support the Durban service. they replace. They offer 20% additional I capacity, 10% lower fuel consumption and can take-off on shorter runways even with an increased payload. Couriers excited about Their CFM56 turbofan engines are environmentally-friendly, reducing both greater cargo capacity noise and emissions. eedback from couriers is that they are excited about This Win/Win initiative has been made the greater cargo capacity the aircraft offer, reports possible thanks to the loyal support of our Vernon Muller, Senior Operations and Commercial clients, the co-operation and hard work of F Manager. The 737-300F have space to accommodate our night owls and our lease negotiating additional volume and the more powerful engines mean team. Special acknowledgment is due they can take-off with a higher gross weight. That means to Bidvest Group management for improved operational flexibility at the various airports and supporting BidAir Cargo in this significant translates into greater availability, even during peak periods investment, reflecting their confidence in when demand for cargo space is at its most intense. the company and our There are also behind the scenes operating advantages industry. Vernon Muller, which contribute to greater service reliability. “We are in an Senior Operations even better position to say ‘yes’ to clients, whatever their Garry Marshall – Chief Executive Officer and Commercial Manager. requirements,” says Vernon.

Third Quarter 2016 – BidAir Cargo Chat 1 NEWS While sleeps… … the express parcel sector is frantically busy

Off-loading incoming cargo ULDs being unloaded Loading outgoing cargo

Securing cargo for the flight

In the cockpit - Captain Martin Sons (left) and First Officer David Van Der Weyde Pushback Adding Kimberley and to the network

Regional airline, Fly Blue because of their special skills Crane, has appointed BidAir in airport-to-airport line-haul,” Cargo to provide its cargo says Potgieter. “Their system management services. Flying is geared to loading and off- since September 2015, Fly Blue loading cargo in less time than Crane links Bloemfontein and it takes to de-plane and board Kimberley with passengers. Working with them and . It will in the also plugs our destinations coming months also introduce into their extensive national services to Mthatha, Maputo “Signing the agreement are Bidair Cargo CEO, Garry Marshall distribution network.” and Windhoek. and Siza Mzimela, CEO of Fly Blue Crane” BidAir Cargo Chief “The airline saw an Commercial Officer, Roy opportunity to put its cargo capacity significant amount of cargo, ideal for Solomons, welcomed the agreement. at the disposal of couriers and their consignments such as equipment, “Adding these new destinations customers who need to move urgent spare parts, medication, retail and to our network underscores our items between these cities.” says other urgent parcels. positioning as the one-stop-shop Theunis Potgieter, Chief Commercial “As we need to turn our aircraft for couriers and express freight Officer. The Embraer Regional Jet around quickly to adhere to schedule, operators looking for comprehensive 145 (ERJ 145) can accommodate a we approached BidAir Cargo coverage.”

2 BidAir Cargo Chat – Third Quarter 2016 NEWS SAME DAY EXPRESS As express freight continues to grow apace with more parcels to more destinations, BidAir Cargo and our partner airlines have been inundated with tell-me-more requests about same day express services. “In addition to local and regional queries, we have found increased overseas interest in the sub-Saharan market,” says Roy Solomons, Chief cargo offers them the opportunity to operations and onto the tarmac to see Commercial Officer. Courier and express capitalise on available cargo space how it works,” says Roy. In order not freight companies want to know more without delaying their core passenger to spoil the fun we won’t say any more about this immediate airport-to-airport operations. while the video is in post-production. In line-haul to benefit their customers. “In the spirit of ‘show don’t tell’, we our next issue we’ll give you the address Plus, airlines are realising that BidAir invited the video cameras into our where you can view it.

DISCOVERING THE ADVANTAGES OF LANSERIA

BidAir Cargo has a client-friendly operation at Lanseria International Airport, conveniently located in the drop and go area. The Operations Manager is Michael Mashego, reporting to Morne Bellinghan, Gauteng Regional Manager. Michael Mashego and Albert Mnisi assist “We are a regulated agent for cargo customer Senzo Hlatswayo. screening and offer airport-to-airport Midrand, Centurion and Pretoria.” line-haul to and from Cape Town and In addition to cargo services, the Durban on kulula.com and ,” Lanseria Operation accommodates says Morne. “Historically, couriers animals travelling alone or with have become used to O R Tambo families going on holiday. “We are International as the hub without busy developing our PetLounge,” realising there is a less-congested smiles Michael. “Pets are comfortably alternative to suit many of their received in our facility, away from customers. Being North of Randburg the noise and bustle of the main and Sandton, Lanseria offers ease of airport before we see them safely and access to Roodepoort, the West Rand, securely aboard their flight.”

Privately owned Lanseria International Airport is the only other Internationally accredited airport in Gauteng after O R Tambo International. Scheduled flights are mainly to and from Cape Town and Durban. It was officially opened on 16 August 1974 and has grown to become an alternative gateway for businesses in its catchment area.

Third Quarter 2016 – BidAir Cargo Chat 3 NEWS Container Requirements

The CORRECT container has Handles for easy carriage

Secure door lock

Lanseria PetLounge Ventilation openings New PetLounges Door hinges and Screws and locking pins to not clip-ons extend minimum New PetLounges have B&Bs are recognising that 1.6cm top & bottom opened on Port Elizabeth to compete for family Pets must still be able to stand up and turn around comfortably in their container without and George airports to bookings requires them their head touching the roof. cater for the growing to accommodate all Containers must be leak proof along with a raised water bowl and absorption material number of animals members. Another factor inside the container, no other objects are travelling in South is the rising cost of kennels permitted inside the container Africa. These secure and catteries added to and comfortable air- the pain of separation, conditioned facilities are making pet travel a The WRONG container has where pets relax before more pleasurable and being personally escorted economical alternative. aboard domestic and More PetLounges are regional flights. under development. “We cater for the pets of holidaymakers, families Cape Town PetLounge relocating and breeders Only clip-ons Turn sending young animals to hold the style container pins to their new homes”, together Top and bottom door says Muriel Sahd, Chief hinges and locking Business Development pins that measure less than 1.6cm Officer. “We even have four-footed frequent flyers We will not accept containers if alterations need to be made to the container in order accompanying business for it to comply with iata regulations consultants who shuttle between inland and the coast.” Many factors are driving the increase. For instance, Lanseria PetLounge

The Friendly City – now pet-friendly, too!

Port Elizabeth now boasts an on- travel training. This complements her airport BidAir PetLounge as our pet- marketing diploma and equips her for friendly network continues to expand. providing service and care for animals Looking after our jet-setting four- and their owners. “My responsibilities footed friends (and their feathered are to deliver comfort and safety for and finned cousins) in the Friendly pets in transit and to ensure that IATA City is Megan van Vuuren. During and BidAir rules - there to protect

July, Megan proudly graduated from these precious animals - are applied,” Megan reunites loving pet and owner after a her international-standard animal says Megan. flight to Port Elizabeth.

4 BidAir Cargo Chat – Third Quarter 2016 NEWS Noah’s Ark

In addition to serving the domestic pet market, BidAir Cargo has proved adept at managing animal shipments of various kinds. We were recently privileged to work with Intradco Global Animal Transport, the world’s leading livestock, exotics and horse transportation air charter specialist. This was a significant live animal shipment on behalf of two clients and was operated by Atlas Air into South East Asia. All animals were breeding stock, sourced from North West Province and Limpopo. There was a total of 33 giraffes, 10 zebras, 10 gemsbok and 10 kudu. As there were two shippers and two consignees it made sense Two of the young giraffes being cared for to combine the load to create a full before their long-distance flight. charter. Charter Sales Manager – Global for Intradco, Tom Lamb, takes up A quick photo break during an intensive operation – Tom Lamb with BidAir Cargo’s the story. “As the charter brokers Operational Administrtaor, Chivonne Pretorius. we organised the aircraft, bringing in a front load from South America and positioning the aircraft to Johannesburg for the pick-up. Taking giraffes and large numbers of in both airports. BidAir Cargo did a exotics I always feel that the 747F is great job.” best as it provides more than enough positioning costs is a strategy we Intradco is the world’s leading space and is well ventilated ensuring always try to implement with our livestock, exotics and horse the animals are well-conditioned charters.” transportation air charter specialist. and comfortable in transit. We were Tom travelled down from London Please contact Tom Lamb on tom. able to save the client a lot of cost to meet all parties and manage the [email protected] for more by positioning in a 747F aircraft from project. “In the end it was a very information. South America and using a back successful operation and the animals load from South East Asia. Reducing all arrived safely, with a smooth offload

Horses for Courses Qatar Airways Cargo has recently thanking us for our part in the project. carried horses to Mauritius where they “I would just like to say thank you to everyone involved will serve the EU quarantine period with our charter of horses ex CPT. I really appreciate before moving to Europe. Evan Claven, all the effort and extra time and extremely hard work Officer Cargo BidAir Cargo was pleased to receive that your team put in to ensure that this operation went Ground Handling a compliment from Evan Claven, smoothly from the warehouse operation point of view. and Freighter Operations South Officer Cargo Ground Handling and Your team did an outstanding job. Our customer was very Africa Freighter Operations South Africa, pleased with the service levels they received.”

Third Quarter 2016 – BidAir Cargo Chat 5 News Meet the Business Development Team

High speed. High Value Cargo. A High Octane Business.

n airport-to-airport line-haul, precision and customers’ businesses. They also act as trouble- performance are paramount. Businesses shooters in case of any unexpected interruptions appoint courier companies in the expectation such as aircraft technical problems, industrial Iof just-in-time performance coupled action, security concerns or intervention by the with cargo care and security. The job of Key authorities. Accounts Manager calls for understanding of That’s why Business Development is overseen courier operations, regulations, processes, by the Chief Business Development Officer, shipping patterns, risks and costings. They Muriel Sahd (pictured) and why the people we work together with the courier to determine the select are highly skilled, experienced and service- Muriel Sahd right balance of speed, service and economy focused. to deliver the optimum outcomes for their Let’s meet them!

WESTERN CAPE SPARKLE EASTERN CAPE No-one has to prompt Aline Copley CHALLENGES to smile at work. Our Western Cape Natasha Willis is Key Accounts Key Account Manager says working Manager, charged with ensuring with BidAir Cargo clients and service excellence meets the colleagues is not just rewarding, it’s expectations of Eastern Cape fun. “I am always cheered up by the clients. In this hub of automotive people around me.” and other busy industries, With responsibility for clients in Natasha serves couriers in Port Aline says interaction, both the Mother City and George, Elizabeth and East London, two mutual respect and fun Always looking to make a make the client/provider Aline has the responsibility of building cities 240 km apart. Her goal difference team a winner. and sustaining relationships through is to find the optimum just-in- ensuring that service levels meet and exceed expectations. time solutions to promote loyalty This results from teamwork whereby everyone in the chain among clients and attract new users. works to make a positive impact. “Plus, management offers “I look forward to going to work every morning, meeting support, extensive knowledge and allows me room for new people and learning something new every day.” innovation, creativity and personal growth.” While a self-starter, Natasha enjoys the boost of being a member of a respected company and the support of Aline Copley – [email protected] tel: +27 (0) 21 935 6172 knowledgeable and experienced colleagues. mobile: +27 (0) 83 283 8841 Natasha Wills – [email protected] tel: +27 (41) 581 5280 mobile: +27 (0) 82 872 0205

African Airline Cargo Network If your copy of our African Cargo Network Guide scene, so couriers need to stay up to date,” says does not look like the one in the picture, please Vincent Banda. “The new leaflet contains profiles contact your BidAir Cargo representative to of our airline partners, a map of destinations obtain a copy of the new revised version. served and key organisational contacts in South “There’s a lot happening in the African aircargo Africa and throughout the region.”

6 BidAir Cargo Chat – Third Quarter 2016 News

AT HOME IN BidAir Cargo is filled with dynamic people EXPRESS FREIGHT who make you feel Non-stop growth Durban’s Key Account Manager you will reach your in Johannesburg true potential describes himself as self-motivated and Wow, the adrenalin passionate about buzz in this fast- his job. Rixon growing industry! Moodley earned promotion a few months ago from customer service consultant in Johannesburg and IN THE CITY OF GOLD thus has extensive Kimberley Wallace has an impressive experience at the track record of over eight years’ sharp end. Working in the aircargo logistics industry experience. This Johannesburg -based Christelle industry fulfils my Like all his equips her as Key Accounts Manager Petersen says being a Key Account ambition colleagues, Rixon to offer meaningful guidance and Manager calls for an all-rounder. On the relishes that special family feeling at solutions for Gauteng clients. front line, she builds relationships with BidAir Cargo and the respect with She prides herself on exceeding clients through service and dialogue. which each employee is valued. This targets through strong client “You need to be a good listener to basis equips him with the confidence relationships, creative business understand the client’s processes and and support to exercise his skills and development, fact-based selling priorities. Then you need to arrange experience in delivering superior service thanks to in-depth product and monitor exceptional personal in a business sector he loves knowledge and forecasting accuracy. service that delivers value at the right “I get immense satisfaction from “I thrive on customer interaction place, at the right time.” meeting different types of people and and working with dynamic clients Open communication is critical ensuring that client requirements are and colleagues.” both with the client’s people and the consistently exceeded.” BidAir Cargo professionals around Kimberley Wallace Rixon Moodley – [email protected] – [email protected] the Republic who are charged with tel: +27 (0) 32 815 2329 tel: +27 (0) 11 230 4600 meeting service requirements. Apart mobile: +27 (0) 82 907 2908 mobile: +27 (0) 83 701 9125 from day-to-day operational liaison, Christelle says it’s important to keep Reaching her potential an ear to the ground and be pro-active Business Development Administrator, Ntombi Nhlabathi is in advising clients of operational, a newcomer to the team in Johannesburg, having previously regulatory or other changes that may been a student on the Ekurhuleni Work Readiness Program. have an impact. Her responsibilities are to assist Key Account Managers Behind the scenes, the Key with reports, rates, customer relationship management and Accounts Manager works to protect various administrative tasks. She is currently studying supply mutual interests through overseeing chain management. “I enjoy learning something new daily and agreements, pricing and administration. implementing what I learn in class.” Christelle Petersen “I am grateful to BidAir Cargo for employing me, grooming me – [email protected] Fascinated by exposure and teaching me to become goal-focused.” Tel: +27 (0) 11 230 4600 to different cultures and Mobile: +27 (0) 83 283 8826 the corporate world. Ntombi Nhlabhati – [email protected] • Tel: +27 (0) 11 230 4600

Proflight-Zambia Southbound Lusaka to Durban “Cargo capacity is limited on the regional Sunday 08.15 10.45 Bombardier CRJ 200 airliners,” says BidAir Cargo has been appointed to Tuesday 09.50 12.20 Lenishia Naicker of BidAir Cargo Durban. serve the cargo interests of Proflight- Thursday 09.50 12.20 “So it’s a case of first come first served.” Zambia, the largest Zambian carrier, Northbound Durban to Lusaka Proflight-Zambia serves eight destinations between King Shaka Airport in Durban Sunday 11.25 13.55 in its home country and has connecting and Lusaka. Tuesday 13.00 15.30 Thursday 13.00 15.30 flights to Lilongwe, Malawi.

Third Quarter 2016 – BidAir Cargo Chat 7 NEWS

Karl Davids, Chief Operations Officer (right) personally overseeing the development of these keen young learners Creating Job Opportunities “We will be using the 30-year master plan to take this programme forward and ensure that we get the full gains of being Africa’s first Aerotropolis.” - Mayor of Ekurhuleni, Mzwandile Masina.

Co-operation among interested parties International Airport. The express cargo them attractive to industry employers, is creating learning opportunities for industry continues its rapid growth, ourselves included.” keen young people and a Win/Win for developing job opportunities for those Karl says five unemployed learners the industry in and around O R Tambo prepared to work their way through join nine staff on the General Education rigorous education and training. and Training Certificate: Road Transport At BidAir Cargo, Karl Davids, Chief at level NQF 1 up to April 2017, with Operations Officer takes personal training provided by Yonke Education. charge of ensuring that keen young One member of staff has embarked learners are given the opportunity to on Supply Chain Management at NQF succeed through formal learning and on- 5 through Metro Minds while three the-job training. They are funded by City colleagues have received Bursaries for a of Ekurhuleni, with whom the company Supply Chain B Com, pursued through has an excellent working relationship, Da Vinci Institute. These four courses in line with the Mayor’s “aggressive run till May 2017. job creation and skills development The 12 month learnership embraces strategy” key practical operational subjects “We interviewed a further 19 learners including Dangerous Goods awareness, to start a Freight Handling Learnership Part 108 Aircargo security and Airside Sarah provides network and desktop IT support at level NQF 3,” says Karl. “The Induction. Additionally, learners benefit programme will be run by and funded from workplace experience and TOP OF THE CLASS by Networx for Career Development. coaching in attitude, teamwork and on- The intention is for learners to gain the-job behaviour so they are equipped Sarah Mabunda achieved 100% pass the skills and experience that make for employment. mark in her Cisco Certified Network Associate course, under the auspices of the City of Johannesburg Educating QATAR AIRWAYS Digital Interns (COJEDI). For this she received a trip to Hong Kong, all CARGO CERTIFICATION expenses paid. Congratulations to Irefaan Meniers of While clients are familiar with the BidAir Cargo Cape Town. He gained his BidAir Cargo front line of operations Cargo Warehouse Operations (CWO) Train and service, it is the back-office the Trainer (TTT) Certificate from Qatar activities which keep their supply chain Airways Cargo after training in Doha with intact. The IT department’s unsung delegates from around the world. The heroes maintain the systems essential certification means he is now authorised to for bookings, tracking, invoicing, conduct training for BidAir Cargo staff. security, planning and record-keeping. Our thanks to Siddhant Saldanha, That’s why excellence in this area is Cargo Learning Specialist – HR Talent something to be celebrated. Development of Qatar Airways

8 BidAir Cargo Chat – Third Quarter 2016