Room Directory

D I R EC TO RY BISWAJIT CHAKRABORTY G BISWAJIT CHAKRABORTY C BIENVENUE AUSOFITELMUMBAIBKC Sincèrement, Bon séjourauSoﬁtelMumbaiBKC, way theycan,throughoutyourstayinMumbai. room serviceandtherestofstaffwillallbedelightedtoassistinany require duringyourstay.Ourconcierges,bellman,frontdesk,housekeepers, men andwomenwhoarereadytoprovideyouwithalltheservicesmight but alsooffersmuchmore,thankstothededicatedprofessionalismof A h E Sofitel hotelisofcoursesynonymouswithcomfortandawarmwelcome, e N r E H R ô A t L e , M ANA G E R

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2 R O O M D I R E C TOR Y 3 R O O M D I R E C TOR Y WE WISHYOUANUNFORGETTABLECULINARYEXPERIENCE. AND ANUNPARALLELEDWINELIST. SOFITEL MUMBAIBKCOFFERSTHEBESTBREADINTOWN,DELECTABLEPATISSERIES FRENCH TOUCH. REGIONAL INDIANCUISINESFOUNDTHROUGHOUTTHECOUNTRYANDADDASUBTLE THE RESOURCESANDCLIMATEOFAREA.OURCHEFSEXPLORERICHNESS INDIAN CUISINEINITSELFISDIVERSE.EACHREGIONHASITSFLAVOURSTHATSUIT FLAVOURS. CARRY THERICHFRENCHHERITAGEANDFOODCULTURE,INFUSEDWITHINDIAN PONDICHERRY), WHICHWEREFRENCHCOLONIESATSOMETIMEANDCONTINUETO THIS CAN BEEXPERIENCEDIN TOWNS LIKE PUDUCHERRY (FORMERLY KNOWN AS FOOD, THETRUELUXURYOFDAILYLIFE. FRANCE AND INDIASHARE A UNIQUE PASSION AND SAVOIR-FAIRE FOR GOURMET T 1 H E P H I L O S O P H Y O F G A S T RONOM Y PONDICHÉRY CAFÉ treasure trove of ﬁne hand-crafted pastries, house-smoked charcuterie, freshly baked breads and the ﬁnest cheese. Experience an eclectic venue of music and gastronomy with a play of mood ALL-DAY DINING uplifting lighting, infused with the soothing sounds of Jazz and Blues performed live by talented LOBBY LEVEL musicians through the evening — all this and more, right here in the heart of Mumbai!

BUFFET Breakfast 6:30am – 10:30am 6:30am – 11:00am (weekends) TUSKERS Lunch 12:00 noon – 3:00pm VEGETARIAN DINING BAR Dinner 7:00pm – 11:30pm 1ST FLOOR

À LA CARTE: 24 HOURS Open daily Lunch 12:00 noon – 3:00pm Discover an epicurean extravaganza with the extensive multi-cuisine buffet at Pondichéry Café – 4 5 Dinner 7:00pm – 11:30pm All-day Dining. Indulge in a range of delicacies serving the best of Western, Asian, Indian, Oriental, Mediterranean, Continental and more, with interactive live counters and delectable desserts A speciality restaurant for the selective eaters, Tuskers unravels a variety of delectable dishes Y crafted by our talented chefs. An exclusive central area for private dining of 10 guests lies Y featuring a sense-awakening vegetarian menu. As the name suggests, Tuskers is inspired by the regal and merciful vegetarians – the Elephants. Prepared by a ‘Maharaj’ (Master Indian Chef),

enclosed in a glass structure inspired by the raw mysterious form of uncut diamonds. TO R TO R C C Tuskers serves the purest of vegetarian cuisines in an independent kitchen, against an exciting E E R R I I backdrop designed for private or business dining. D D M M O O O LE BAR DIAMANTAIRE O R R LOBBY BAR L´OH POOL AND BAR LOBBY LEVEL 3RD FLOOR

Open daily 11:00am - 1:30am Open daily 6:00am - 10:00pm

Cutting edge and an homage to the "Diamantaires" of India, this lobby bar, with its stunning design A serene, open-air space amidst the hustle and bustle of India’s most vibrant Financial District, provides the perfect venue for a meeting of minds, friends and deal-makers to savour delectable L’OH invites you to indulge yourself with a light-bite or beverage to accompany your dip in the light bites with a refreshing drink. azure-blue tiled pool.

The lounge sports a majestic ﬂoor-to-ceiling unique Wine Tower that hosts over 800 bottles of exquisite Indian and international wines. The intimate space is enhanced by two unique elevated pods that are designed to provide special seating for a private rendezvous. JYRAN

TANDOOR DINING AND LOUNGE

4TH FLOOR ARTISAN - CHOCOLATERIE PÂTISSERIE ÉPICERIE

BISTRO Open daily JAZZ & BLUES LOUNGE Lunch 12:00 noon – 3:00pm Dinner 7:00pm – 11:30pm LOBBY LEVEL Soﬁtel Mumbai BKC’s signature restaurant serves authentic cuisine inspired from the Northwest Open daily 7:00am - 11:00pm Indian Frontier Province with a contemporary style, making the dining experience magical. Jyran, meaning ‘lost love’ in Persian, is a name symbolic of new beginnings and is designed with The stylish Parisian Bistro, designed amidst an enchanting French setting, serves delicacies such celebration and drama in mind. Let Jyran’s intimate spaces, eclectic music and signature cuisine as Escargot, Coq-au-Vin, Crêpes, Croque Monsieur, Crème Brûlée and more. Artisan is also a awaken your sense of culinary adventure.

2 item inthehotel,pleasecontactGuestServicesforassistance. The hotelisnotresponsibleforanylostitemsoftheguest.Ineventyoumisplaceapersonal LOST ANDFOUND Lockers forguestsusingtheSoFITandL’OHPoolareavailableatchangingarea. LOCKERS so whileleavingthecountryfromAuthorisedAirportExchangeCounters. currency andinexchangegiveIndianRupees.Shouldyouwishtobuyforeigncando India onthesameday.Aspergovernmentregulations,hotelisonlypermittedtobuyforeign the FrontDesk.ThehotelexchangeratesarebasedonissuedbyReserveBankof You maychangeselectedforeigncurrency(billsandAmericanExpresstravellerschecksonly)at FOREIGN EXCHANGE 24 hoursinadvance. Flowers canbearrangeduponrequest.PleasecontactGuestServicestoplaceanorderforflowers, FLORIST/ FLOWERS Please payattentiontothePublicAnnouncement(PA)System. Please refertotheescapeplanlocatedonbackofyourroomdoor. Make yourwaytothenearestemergencyexit. Do notpanic.usetheelevator. has designatedallguestroomsandindoorpublicareasas‘NoSmoking’zones. In ourcommitmenttowardsahealthierenvironmentandintheinterestofyoursafety,hotel Food andbeveragesfromoutsidearenotallowedinthehotel. hookah areforbidden.Acasualyetelegantdresscodeisrequiredinallpublicareasofthehotel. Highly flammablearticles,explosives,weapons,knives,non-householdmetallicobjectsand The hotelallowspetsforin-houseguests. HOTEL REGULATIONS www.accorhotels.com www.sofitel.com Please alsovisitourwebpagesat: securing reservationsforanyofourpropertiesthroughAccorHotelsReservationService. AccorHotels comprisesofmorethan4000hotelsworldwide.Wewouldbehappytoassistyouin HOTEL BOOKING H through GuestServices. Should yourequireany special serviceandassistance,pleasecontact our GuestRelationsTeam GUEST RELATIONSTEAM G The localcurrencyusedisIndianRupees(`). CURRENCY American Express,DinersClub,MasterCard,JCBandVISAareaccepted. CREDIT CARDS available withtheConcierge. The Conciergewillbehappytoassistyouwithbothcourierandmailservices.Stampsare COURIER /MAILSERVICE and aneveningcocktail,comeenjoyatasteofFranceinfusedwithIndianhospitality. Sofitel ‘ArtdeVivre’withmanyeventsaroundit.Frompersonalizedexpresscheck-intobreakfast Club Millésimelocatedonthe14thfloor,availabletoallclubrooms’andsuites’guests,promotes CLUB MILLÉSIME alternate arrangements. The officialhotelcheck-outtimeis12:00noon.PleasecontactGuestServicesifyouwishtomake CHECK-OUT Please contacttheConciergelocatedinlobbyforinformationandreservations. CAR RENTAL C We offerButlerserviceforguestsofClubMillésimeandSuites. the dedicatedButlerteamwillmakesurethatallyourneedsaremetaroundclock. you needassistancewithlastminutearrangementssuchaspacking,unpackingorlaundrypick-up, Allow yourselftoenjoytheluxuryofaButlerserviceafterlongflightorbusyday.Whether BUTLER SERVICE Guest Services. is locatedonthe2ndfloor.Forafter-hoursassistance,pleasecontactFrontDeskor The BusinessCentreisaccessible24hoursaday,itmannedfrom7:00amto11:00pmand rented uponrequest. and multi-formatcolourprintingarealsoavailable.Faxmachinesmobilephonesmaybe access. For your convenience, secretarial services, photocopying, binding, lamination, scanning contact GuestServices. is providedinyourroomandreplenishedonce,daily.Foranyadditionalrequirement,please Tap waterisnotrecommendedfordrinking.Foryourconvenience,complimentarymineral WATER For placingapersonalisedwake-upcallrequest,pleasecontactGuestServices. WAKE-UP CALL W directory orcontactGuestServices. Please refertothevoicemailinstructionsin"Telephone&InternetAccess"sectionofthis VOICEMAIL and rooms. Front Desk.Hotelreservestherighttorestrictanyunregisteredguestfromaccessingfloors post 8:00pmarerequestedtopresentavalidgovernmentapprovedphotoidentificationatthe As pergovernmentlaw,onlyregisteredguestsarepermittedonguestfloorsandrooms.Visitors VISITORS Please contactGuestServicesformoreinformation(priorreservationsarerecommended). The hoteloffersyoutheconvenienceofvideoconferencinginselectedInspiredMeetings™rooms. VIDEO CONFERENCING V You canchoosefromawidevarietyofchannelstheTVchannellistavailableinroom. TELEVISION or contactGuestServicesforfurtherassistance. Please refertothe"Telephone&InternetAccess"sectioninthisdirectoryfordiallinginstructions TELEPHONE SERVICES grievances ordelays. utility serviceandbeyondthecontrolofhotel.Thehotelwillnotbeheldresponsibleforany Our Conciergewillbedelightedtoassistyouinorganisingataxi.Pleasenotethatthisispublic TAXIS T to network Wi-Fi hotel’s the on for anyassistance. application the Download news. access unlimited free newspapers and magazines. Kindly contact Guest Services or Concierge about talk and share community where people can read, The hotel has associated with PressReader, which is a news NEWSPAPERS N for Services Guest contact Please entertainment. your for more information. available are DVDs of array An MOVIES ANDMUSIC consumption attheFrontDeskuponcheck-out. require immediatereplenishment,pleasecontactGuestServices.Pleasementionyour For yourconvenienceaminibarislocatedinroomandreplenisheddaily.Shouldyou MINIBAR will bedeliveredtoyourroompromptly. by pressingthemessagebuttononyourphoneorcontactingGuestServices.Writtenmessages The hoteloffersanautomatedandpersonalisedvoicemailservice.Youmayretrievethe M Staged byUs. the environmentwithmodernandhigh-techequipmenttofityourneeds-InspiredbyYou, InspiredMeetings™ teamwillsuggestcreativeandcustom-madebanquetingoptions,customise building completelysuccessfulandtailoredmeetingsevents,yourdedicated to makeyoureventuniqueandpersonalised–anwherelifeismagnifique.Committed Sofitel InspiredMeetings™areorganisedbyexpertswhocapturetheessenceofyourproject MEETINGS service bypressingtheonetouchSoSPAkeyonyourphone. Available uponrequest.PleasecontactSoSPAtomakeyourappointment.Youcanreachthis MASSAGE /FOOTREFLEXOLOGY M ASSIST YOU,ALLATTHETOUCHOFABUTTON. DESIRE. WHATEVERYOURNEEDSMAYBE,WEHAVEADEDICATEDTEAMWAITINGTO WITH GUESTSERVICES,ONEBUTTONCANCONNECTYOUTOTHEHOTELSERVICE GUEST SERVICES:ONEBUTTONFORALL CONCIERGE KEYORYOUCANVISITTHEDESKINLOBBY. YOU MAY CONTACT THECONCIERGE FROM YOUR ROOM BY PRESSING THE ONE TOUCH FLIGHTS. THE CONCIERGE WILLALSO ASSIST YOU BY ARRANGING TRANSPORTATION AND ATTRACTIONS MUMBAIHASTOOFFER. THE HOTEL OR THE CITY OR OBTAIN TICKETS FOR ONE OF THE MANY EXCITING THE CONCIERGECANSECUREARESERVATIONATANYOFRESTAURANTSIN LITTLE-KNOWN DESTINATIONSOFFTHEBEATENTRACK. THE CONCIERGE CAN PROVIDE DIRECTIONS TO FAMOUS CITY LANDMARKS, OR TO IS STAFFEDBYACREDOCONCIERGEEAGERTOASSISTYOU. SHOULD YOUWISHTOEXPLORETHECITYBEYONDHOTEL,SOFITELMUMBAIBKC CONCIERGE: HOLDINGTHEKEYSTOMUMBAI AT THESOFITELMUMBAIBKC,PERSONALISEDSERVICEISOURMOTTO. ESSAGES /VOICEMAIL

6 R O O M D I R E C TOR Y 7 R O O M D I R E C TOR Y Stamps areavailablewithourBusinessCentreandGuestServices. STAMPS contact GuestServicestoorderapillowsuityourneeds. To catertoyourpersonalneedandchoice,weofferasleepmenuwithsixtypesofpillows.Please SLEEP MENU assist youwithareasofinterestandcantailor-makeatourasperyourpreference. Please contactthehotelConciergeforanysightseeingtours.Wewillbedelightedtosuggestand SIGHTSEEING TOURS the evening,pleasecontactGuestServices. Ambassador willpolishyourshoesatturndownservice.Forimmediateshoeshineserviceduring the shoeshinebag/trayandplacetheminclosetduringdaytime.TheHousekeeping Shoe shineserviceisprovidedwithourcompliments24hoursaday.Pleaseplaceyourshoesin SHOE SHINE require specialsecurityservicesatanytime,pleasecontacttheDutyManagerorGuestServices. double-locked wheninyourroomandtoidentifyanyvisitorbeforeadmittingthem.Shouldyou coverage inpublicareas.Foryourownsafetyandprotection,pleaseremembertokeepdoor Hotel securityisprovided24hoursadaywithbothpatrolsandclosedcircuitTV SECURITY will applyforthedurationofyourstay. Extra bedisavailableonrequest.PleasecallGuestServicestocheckavailability.Anextracharge EXTRA BED information onhowtoactincaseofanemergency. in this directory for instructions and information about safekeeping of your valuables and further are displayedonthebackofyourroomdoor.Pleasereferto"Emergency&Security"section An emergencytorchisplacedinthewardrobenexttosafe.Emergencyevacuationinstructions EMERGENCY /SECURITY 220 volts,50hertz. ELECTRICITY &VOLTAGE E 24 hoursadayviaGuestServices. Should yourequireanyspecialserviceorassistance,pleasecontactourDutyManageravailable DUTY MANAGER your safety. hours later,ourHousekeepingManageralongwithSecurityOfficerswillentertheroomtoensure we receivearequest.For your safetyandsecurity,if a servicerequestisstillnot received24 preference forthetiming.Ifthereisnoresponse,roomwillnotbeservicedday,until your roomafter12:00noontofindoutifthedailyserviceisneededandwillfollow We respectyourprivacyandwillnotdisturbyouifthe"DoNotDisturb"signison.call DO NOTDISTURB 30-35 minutes.Hospitalsarelocatednearthehotelandprovide24-hourmedicalassistance. will connectyoutothehotelDoctoravailableoncall.Thecanbepresentatwithin Should yourequiremedicalassistanceduringyourstay,pleasecontactGuestServiceswho DOCTOR D The BusinessCentreisfullyequippedwithcomputerworkstations allowingemail/Internet BUSINESS CENTRE for hair,beautyandmake-up. Our beautysalonislocatedonthe3rdfloornexttoSoSPA and offersarangeofexpertsolutions BEAUTY SALON-SAVIOJOHNPEREIRA For anyassistanceinhandlingandstoringyourbaggage,pleasecontactGuestServices. BAGGAGE ASSISTANCE/STORAGE arrange thisservice. Baby-sitting serviceisavailableatacharge.PleasecontactGuestServices24hoursinadvanceto BABY-SITTING Baby cribsandbeddingareavailableonrequest.PleasecallGuestServicesforavailability. BABY CRIB/COT B arranged. to suityourtasteandapriorbookingisalwaysrecommended.Alternativelytaxicanalsobe Please contactthehotelConciergetobookyourAirportTransfers.Wehaveachoiceofcars AIRPORT TRANSFERS our ConciergeorGuestServicesfortheappropriatetime. hours priorto your scheduled departurefor domestic flights. We recommendyou to check with check-in timeisthreehourspriortoyourscheduleddepartureforinternationalflightsandtwo located approximately 6 and 12 kilometres respectively from the hotel. In general, the ideal Chhatrapati ShivajiInternationalAirporthasboth,adomesticandaninternationalterminal, AIRPORT confirmations ofexistingtickets. Please contact the hotel Concierge for any assistance with airline reservations, amendments and AIRLINE RESERVATIONS to suityourdesiredroomtemperature. A controlpanelonthewallcontrolsbothroomtemperatureandfanspeedcanbeadjusted AIR CONDITIONING the hotelis220volts. Multi socketadaptorsandextensionbarsareavailableonrequest.Pleasenotethatthevoltagein ADAPTOR A P Concierge viaGuestServicesorvisitthedeskinlobby. Our Conciergewill be delighted to arrange your transportationrequirements.Please contact the LIMOUSINE SERVICE or anyfurtherassistance. are providedinthecupboardyourroom.PleasecontactGuestServicesforlaundrypick-up Laundry, drycleaningandpressingserviceisavailable24hoursaday.Laundrybagsforms LAUNDRY /DRYCLEANING L floor. PleasecontactGuestServicesforanyqueryrelatedtoInternetconnection. upto 4 devices. An Internet stationis also available atthe Business Centre locatedon the 2nd areas ofthehotel.TheroomsareprovidedwithaBroadband4mbpsspeed,whichcanconnect We offercomplimentarywiredandwirelessBroadbandInternetserviceinallroomspublic INTERNET CONNECTIONS or thesafe. storing valuableswhile not intheroom.Thehotelisresponsibleforarticlesplacedroom An electronicin-roomsafehasbeenprovidedforyourconvenience.Werecommendusingit IN-ROOM SAFE For icedelivery,pleasecontactGuestServices. ICE I next tothesafe. Dial GuestServicesandinformourAmbassadors.Anemergencytorchisplacedinthewardrobe FIRE ANDEMERGENCY F S Postage andstampsareavailablethroughourConcierge. POSTAGE allow 30-35minutestoarrangefortheprescribedmedicines.(Consultationfeeswillapply). of aprescription,thehotelDoctormaybeabletoprovideoneafterconsultationcall.Please Please notethatadoctor’sprescriptionismandatoryforustoprocuremedicines.Intheabsence For thenearestpharmacylocationorforassistancewithmedicines,pleasecontactConcierge. PHARMACY an alternatetime. between the hours of 6:00pm to 9:00pm. Please contact GuestServices should you wish to specify Rooms areservicedbetweenthehoursof8:00amto4:00pmandagainwithturndownservice HOUSEKEEPING smell duringthestayorondeparture. The hotelwilllevyasanitisationfeeofINR20,000toguestswhoseroomsarefoundwithsmoke • ForourClubMillésimeguests–Terrace,level14 • Smokingsectionbesidesthemainporch–Lobbylevel • Artisanoutdoor–Lobbylevel(pleaseasktheRestaurantManagerforourselectionofcigars) following outdoorlocations: We doappreciatethechoiceofguestswhomaywanttosmoke,forwhichwehavedesignated

ADAPTOR Multi socket adaptors and extension bars are available on request. Please note that the voltage in the hotel is 220 volts.

AIR CONDITIONING A control panel on the wall controls both the room temperature and fan speed and can be adjusted to suit your desired room temperature.

AIRLINE RESERVATIONS Please contact the hotel Concierge for any assistance with airline reservations, amendments and conﬁrmations of existing tickets.

AIRPORT Chhatrapati Shivaji International Airport has both, a domestic and an international terminal, located approximately 6 and 12 kilometres respectively from the hotel. In general, the ideal check-in time is three hours prior to your scheduled departure for international ﬂights and two hours prior to your scheduled departure for domestic ﬂights. We recommend you to check with our Concierge or Guest Services for the appropriate time.

AIRPORT TRANSFERS Please contact the hotel Concierge to book your Airport Transfers. We have a choice of hotel cars to suit your taste and a prior booking is always recommended. Alternatively a taxi can also be arranged.

BABY CRIB / COT Baby cribs and bedding are available on request. Please call Guest Services for availability.

BABY-SITTING Baby-sitting service is available at a charge. Please contact Guest Services 24 hours in advance to arrange this service.

BAGGAGE ASSISTANCE / STORAGE For any assistance in handling and storing your baggage, please contact Guest Services.

BEAUTY SALON - SAVIO JOHN PEREIRA SALON Our beauty salon is located on the 3rd ﬂoor next to So SPA and offers a range of expert solutions for hair, beauty and make-up.

BUSINESS CENTRE The Business Centre is fully equipped with computer workstations allowing email / Internet

Guest Services. DO NOT DISTURB BUTLER SERVICE We respect your privacy and will not disturb you if the "Do Not Disturb" sign is on. We will call Allow yourself to enjoy the luxury of a Butler service after a long flight or a busy day. Whether your room after 12:00 noon to find out if the daily service is needed and will follow your you need assistance with last minute arrangements such as packing, unpacking or laundry pick-up, preference for the timing. If there is no response, the room will not be serviced for the day, until the dedicated Butler team will make sure that all your needs are met around the clock. we receive a request. For your safety and security, if a service request is still not received 24 hours later, our Housekeeping Manager along with Security Officers will enter the room to ensure We offer Butler service for guests of Club Millésime and Suites. 8 9 your safety.

DUTY MANAGER Y Y Should you require any special service or assistance, please contact our Duty Manager available TO R TO R 24 hours a day via Guest Services. C C E E R C R I I D D M M O CAR RENTAL O O O R Please contact the Concierge located in the lobby for information and reservations. R E

CHECK-OUT ELECTRICITY & VOLTAGE

The official hotel check-out time is 12:00 noon. Please contact Guest Services if you wish to make 220 volts, 50 hertz. alternate arrangements. EMERGENCY / SECURITY CLUB MILLÉSIME An emergency torch is placed in the wardrobe next to the safe. Emergency evacuation instructions Club Millésime located on the 14th floor, available to all club rooms’ and suites’ guests, promotes are displayed on the back of your room door. Please refer to the "Emergency & Security" section Sofitel ‘Art de Vivre’ with many events around it. From personalized express check-in to breakfast in this directory for instructions and information about safekeeping of your valuables and further and an evening cocktail, come and enjoy a taste of France infused with Indian hospitality. information on how to act in case of an emergency.

COURIER / MAIL SERVICE EXTRA BED The Concierge will be happy to assist you with both courier and mail services. Stamps are Extra bed is available on request. Please call Guest Services to check availability. An extra charge available with the Concierge. will apply for the duration of your stay.

CREDIT CARDS American Express, Diners Club, MasterCard, JCB and VISA are accepted.

CURRENCY The local currency used is Indian Rupees (`). F

FIRE AND EMERGENCY Dial Guest Services and inform our Ambassadors. An emergency torch is placed in the wardrobe next to the safe.

Do not panic. Do not use the elevator. We do appreciate the choice of guests who may want to smoke, for which we have designated the Make your way to the nearest emergency exit. following outdoor locations: Please refer to the escape plan located on the back of your room door. • Artisan outdoor – Lobby level (please ask the Restaurant Manager for our selection of cigars) Please pay attention to the Public Announcement (PA) System. • Smoking section besides the main porch – Lobby level • For our Club Millésime guests – Terrace, level 14 FLORIST/ FLOWERS The hotel will levy a sanitisation fee of INR 20,000 to guests whose rooms are found with smoke Flowers can be arranged upon request. Please contact Guest Services to place an order for ﬂowers, smell during the stay or on departure. 24 hours in advance. HOUSEKEEPING FOREIGN EXCHANGE Rooms are serviced between the hours of 8:00am to 4:00pm and again with turndown service You may change selected foreign currency (bills and American Express travellers checks only) at between the hours of 6:00pm to 9:00pm. Please contact Guest Services should you wish to specify the Front Desk. The hotel exchange rates are based on the rates issued by the Reserve Bank of an alternate time. India on the same day. As per government regulations, the hotel is only permitted to buy foreign currency and in exchange give Indian Rupees. Should you wish to buy foreign currency you can do so while leaving the country from the Authorised Airport Exchange Counters.

G ICE For ice delivery, please contact Guest Services. GUEST RELATIONS TEAM Should you require any special service and assistance, please contact our Guest Relations Team IN-ROOM SAFE through Guest Services. An electronic in-room safe has been provided for your convenience. We recommend using it for storing valuables while not in the room. The hotel is not responsible for articles placed in the room or the safe.

INTERNET CONNECTIONS H We offer complimentary wired and wireless Broadband Internet service in all rooms and public areas of the hotel. The rooms are provided with a Broadband of 4mbps speed, which can connect HOTEL BOOKING upto 4 devices. An Internet station is also available at the Business Centre located on the 2nd AccorHotels comprises of more than 4000 hotels worldwide. We would be happy to assist you in ﬂoor. Please contact Guest Services for any query related to Internet connection. securing reservations for any of our properties through our AccorHotels Reservation Service. Please also visit our web pages at: www.soﬁtel.com www.accorhotels.com L

HOTEL REGULATIONS LAUNDRY / DRY CLEANING The hotel allows pets for in-house guests. Laundry, dry cleaning and pressing service is available 24 hours a day. Laundry bags and forms Highly ﬂammable articles, explosives, weapons, knives, non-household metallic objects and are provided in the cupboard in your room. Please contact Guest Services for your laundry pick-up hookah are forbidden. A casual yet elegant dress code is required in all public areas of the hotel. or any further assistance. Food and beverages from outside are not allowed in the hotel. In our commitment towards a healthier environment and in the interest of your safety, the hotel LIMOUSINE SERVICE has designated all guest rooms and indoor public areas as ‘No Smoking’ zones. Our Concierge will be delighted to arrange your transportation requirements. Please contact the Concierge via Guest Services or visit the Concierge desk in the lobby.

LOCKERS P Lockers for guests using the So FIT and L’OH Pool are available at the So FIT changing area.

PHARMACY LOST AND FOUND For the nearest pharmacy location or for assistance with medicines, please contact Concierge. The hotel is not responsible for any lost items of the guest. In the event you misplace a personal Please note that a doctor’s prescription is mandatory for us to procure medicines. In the absence item in the hotel, please contact Guest Services for assistance. of a prescription, the hotel Doctor may be able to provide one after a consultation call. Please allow 30-35 minutes to arrange for the prescribed medicines. (Consultation fees will apply).

POSTAGE Postage and stamps are available through our Concierge. M

MASSAGE / FOOT MASSAGE / REFLEXOLOGY

Available upon request. Please contact So SPA to make your appointment. You can reach this service by pressing the one touch So SPA key on your phone. S

MEETINGS SECURITY Sofitel InspiredMeetings™ are organised by experts who capture the essence of your project Hotel security is provided 24 hours a day with both security patrols and closed circuit TV to make your event unique and personalised – an event where life is magnifique. Committed to coverage in public areas. For your own safety and protection, please remember to keep your door building completely successful and tailored meetings and events, your dedicated double-locked when in your room and to identify any visitor before admitting them. Should you InspiredMeetings™ team will suggest creative and custom-made banqueting options, customise require special security services at any time, please contact the Duty Manager or Guest Services. the environment with modern and high-tech equipment to fit your needs - Inspired by You,

Staged by Us. SHOE SHINE Shoe shine service is provided with our compliments 24 hours a day. Please place your shoes in MESSAGES / VOICEMAIL the shoe shine bag / tray and place them in the closet during the day time. The Housekeeping The hotel offers an automated and personalised voicemail service. You may retrieve the voicemail Ambassador will polish your shoes at turndown service. For immediate shoe shine service during by pressing the message button on your phone or by contacting Guest Services. Written messages the evening, please contact Guest Services. will be delivered to your room promptly.

SIGHTSEEING TOURS MINIBAR Please contact the hotel Concierge for any sightseeing tours. We will be delighted to suggest and For your convenience a minibar is located in your room and is replenished daily. Should you assist you with areas of interest and can tailor-make a tour as per your preference. require immediate replenishment, please contact Guest Services. Please mention your consumption at the Front Desk upon check-out. SLEEP MENU To cater to your personal need and choice, we offer a sleep menu with six types of pillows. Please MOVIES AND MUSIC contact Guest Services to order a pillow to suit your needs. An array of DVDs are available for your entertainment. Please contact Guest Services for more information. STAMPS Stamps are available with our Business Centre and Guest Services.

NEWSPAPERS The hotel has associated with PressReader, which is a news community where people can read, share and talk about news. Download the application on the hotel’s Wi-Fi network to access unlimited free newspapers and magazines. Kindly contact Guest Services or Concierge for any assistance.

TAXIS Our Concierge will be delighted to assist you in organising a taxi. Please note that this is a public utility service and beyond the control of the hotel. The hotel will not be held responsible for any grievances or delays.

TELEPHONE SERVICES Please refer to the "Telephone & Internet Access" section in this directory for dialling instructions or contact Guest Services for further assistance.

TELEVISION You can choose from a wide variety of channels from the TV channel list available in the room.

VIDEO CONFERENCING The hotel offers you the convenience of video conferencing in selected InspiredMeetings™ rooms. Please contact Guest Services for more information (prior reservations are recommended).

VISITORS As per government law, only registered guests are permitted on guest floors and rooms. Visitors post 8:00pm are requested to present a valid government approved photo identification at the Front Desk. Hotel reserves the right to restrict any unregistered guest from accessing guest floors and rooms.

VOICEMAIL Please refer to the voicemail instructions in the "Telephone & Internet Access" section of this directory or contact Guest Services.

WAKE-UP CALL For placing a personalised wake-up call request, please contact Guest Services.

WATER Tap water is not recommended for drinking. For your convenience, complimentary mineral water is provided in your room and is replenished once, daily. For any additional requirement, please contact Guest Services. A