BUILDING A BETTER CUSTOMER EXPERIENCE Progress Report FY 2018

Inmotion THE OFFICIAL NEWSLETTER OF DALLAS AREA RAPID TRANSIT

Cover Inmotion Spring Progress Report Final Print.indd 2 4/30/19 4:26 PM 132-006-0119 INMOTION Spring 2019 Size: 11w X 8.5 t, Spot varnish front on logos (see layer) with bleed. CMYK, stitching short side with plus cover, 12 pages. AE: KP Design: CW DART CURRENT AND FUTURE RAIL SERVICES

TRE to Fort Worth A-train to Denton (operated by DCTA)

NW PLANO PARK & RIDE PLANO TEXRail BELL RICHLAND HILLS PARKER ROAD

JACK HATCHELL DOWNTOWN PLANO TRANSIT CTR. P SHILOH FORT WORTH G ROAD 12TH STREET FORT WORTH CENTRAL STATION T B FORT WORTH T&P STATION

D N T CITYLINE/BUSH NORTH CARROLLTON/FRANKFORD UT DALLAS GALATYN PARK TRINITY MILLS CARROLLTON ADDISON Downtown Dallas Dallas KNOLL TRAIL RICHARDSON ARAPAHO CENTER VICTORY DOWNTOWN CARROLLTON ADDISON PEAPEARRLL//AARRTSTS TEXRail to Fort Worth CYPRESS WATERS TRANSIT CTR. DISTRIDISTRICCTT DEEP (operated by Trinity Metro) (DALLAS) SPRING VALLEY ELLUM DFW FARMERS WEST NORTH BRANCH TRANSFER DOWNTOWN GARLAND FARMERS BRANCH GARLAND ST. PAUL LBJ/CENTRAL WEST END DFW DFW DOWNTOWN AIRPORT AIRPORT FOREST LANE ROWLETT AKARD EAST FOREST/JUPITER TRANSFER Terminal B Terminal A ROSA PARKS ROYAL LANE LBJ/SKILLMAN DFW BELT LINE ROWLETT PLAZA WALNUT LAKE HIGHLANDS UNION STATION IRVING CONVENTION WALNUT HILL/DENTON HILL CENTER Lake Ray UNIONEDDIE SBERNICETATION PARK LANE Hubbard CONVENTION NORTH LAKE LAS COLINAS S. GARLAND JOHNSON CENTER COLLEGE URBAN CENTER TRANSIT CTR. UNION STATION UNIVERSITY WHITE ROCK BACHMAN LOVERS UNIVERSITY OF DALLAS PARK LANE LOVE HIGHLAND FIELD White LAKE RAY BURBANK PARK HUBBARD P D D INWOOD/LOVE FIELD MOCKINGBIRD Rock TRANSIT CTR. Lake IRVING SOUTHWESTERN MEDICAL DISTRICT/ D CBD S L R A PARKLAND DALLAS D2 S To Fort Worth CENTREPORT/ WEST IRVING DOWNTOWN IRVING/ MEDICAL/ MARKET DFW AIRPORT HERITAGE CROSSING MARKET CENTER CENTER CITYPLACE/UPTOWN D S C L DEEP ELLUM

PEAR VICTORY ST. PAUL BAYLOR UNIVERSITY MEDICAL CENTER AKARD WEST END L FAIR PARK /ARTS DISTRICT EDDIE BERNICE JOHNSON MLK, JR. Tr r UNION STATION Rail System Legend in it y Rive CONVENTION CENTER LAWNVIEW CEDARS HATCHER Currently Operating COCKRELL HILL 8TH & CORINTH DART Rail Red Line DALLAS ZOO LAKE JUNE DART Rail Blue Line TYLER/VERNON MORRELL DART Rail Green Line HAMPTON ILLINOIS DART Rail Orange Line WESTMORELAND BUCKNER DART Rail Orange Line (Selected Weekday Trips Rush Hour Only) KIEST Trinity Railway Express (TRE) VA MEDICAL CENTER TEXRail RED BIRD LEDBETTER DCTA A-train TRANSIT CTR. M-Line Trolley Inset Map CAMP WISDOM Dallas Streetcar Planning/Design Underway UNT DALLAS Cotton Belt GLENN HEIGHTS Proposed Cotton Belt station GLENN HEIGHTS PARK & RIDE D2 Corridor (Inset Map)

Cover Inmotion Spring Progress Report Final Print.indd 3 4/30/19 4:26 PM TABLE OF CONTENTS

DART Plus ...... 2

Downtown Dallas Light Rail Replacement ...... 3. .

Platform Extensions on Red and Blue Lines ...... 4 . .

Cotton Belt Regional Rail Project ...... 5. . .

D2 Subway: Dallas Central Business District Second Light Rail Alignment . . . . 6

Innovative Technology ...... 7

GoLinkSM Expansion ...... 8

GoPass® App Enhancements ...... 8. . .

GoPass® Tap Card ...... 9 . . .

Interactive Kiosks ...... 9

DART Zoom ...... 10

August 2019 Bus Service Change ...... 11

Difference Between Light Rail and Regional Rail ...... 12. .

Dallas Area Rapid Transit P.O. BOX 660163 Dallas, TX 75266-0163

BUILDING A BETTER EXPERIENCE Progress Report FY 2018 ON THE COVER: DART has several improvement projects in the works that will create a smoother, more comfortable and more efficient ride for our

customers. Every time you see DART Plus, you know that we are making major improvements to the DART System to build a better Inmotion THE OFFICIAL NEWSLETTER OF DALLAS AREA RAPID TRANSIT future for North Texas. 132-006-0119 CW

Cover Inmotion Spring Progress Rpt.indd 1-2 4/18/19 2:44 PM 132-006-0119 INMOTION Spring 2019 Size: 11w X 8.5 t, Spot varnish front on logos (see layer) with bleed. CMYK, stitching short side with plus cover, 12 pages. AE: KP Design: CW

Inmotion Spring Inside pgs Final Print.indd 1 5/6/19 10:54 AM 132-006-0119 INMOTION Spring 2019 Size: 11w X 8.5 t, Spot varnish on photos (see layer) with bleed. CMYK, stitching short side with plus cover, 12 pages. AE: KP Design: CW BUILDING A BETTER CUSTOMER EXPERIENCE

Under the banner of DART Plus, DART is communicating the value and benefits of current and future construction projects, which include more than $2.5 billion in rail projects and expanding capacity on the current light rail system over the next five years. These capital investment projects build a better customer experience for our riders as well as expand North Texas’ transportation options.

DART.org/plus

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Inmotion Spring Inside pgs Final Print.indd 2 5/6/19 10:54 AM DOWNTOWN DALLAS LIGHT RAIL REPLACEMENT

DART Light Rail customers will have a smoother ride through downtown Dallas once the agency upgrades the rail and makes street repairs in the city’s Central Business District.

The rail replacement project started in late March and will continue through the fall. DART is upgrading the worn rail in the downtown corridor between the Pearl/Arts District and West End stations to the type and gauge used on the rest of the light rail system.

As part of the project, the agency will add a crossover near St. Paul Station to provide another place where trains can switch tracks, which will reduce service disruptions. Crews also will replace an existing crossover near West End Station and repair the underlying road and drainage at four street intersections.

The rail replacement and other track improvements will give the light rail system greater operational flexibility and eliminate ongoing maintenance issues.

DART is suspending weekend rail service DART is replacing worn light rail tracks, adding or replacing crossovers, and repairing streets and drainage along the through September to complete the work. rail corridor in downtown Dallas to create a smoother ride and eliminate ongoing maintenance issues. DART Rail in Six bus shuttle routes will connect the downtown will be shut down on the weekends through September to complete the work. affected stations during track replacement. Normal service resumes each weekday.

DART.org/plus

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Inmotion Spring Inside pgs Final Print.indd 3 5/6/19 10:54 AM Once DART completes work to lengthen or modify train platforms at 28 light Longer stations allow DART to operate longer trains, which means more rail stations along the Red and Blue lines, the entire DART Rail System will seats, fewer people standing, and more doors to get on and off the train. accommodate three-car trains.

PLATFORM EXTENSIONS ON RED AND BLUE LINES

DART is lengthening platforms and modifying Longer platforms mean DART will be able to entry doors per side. Customers who board trains level-boarding areas at 28 light rail stations along operate three-car trains on any rail line during peak at the low-floor center car gain a third the Red and Blue lines. ridership hours or during special events when the level-boarding accessible entrance. trains are most crowded. Once these rail stations can accommodate Construction should begin in late spring and is longer trains, the agency will have the capacity Crews will move and add level-boarding areas scheduled to be complete in late 2021, with full to move up to 33 percent more passengers per at the Red Line’s four aerial stations, as those operation of three-car trains in 2022. The Platform hour through downtown Dallas during the busiest platforms were built long enough. At the remaining Extensions project is funded by grants from the operating times. 24 stations, contractors will extend the platforms by Texas Department of Transportation and the approximately 100 feet, as well as move the level- Federal Transit Authority. These stations lie outside of downtown Dallas and boarding areas. DART.org/plus were built before 2004. All other light rail stations were either built to accommodate three-car trains A third light rail vehicle on a train adds 100 more or already have been modified. seats, room for 50 more standees and five more

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To Denton (A-train operated by DCTA) P G SHILOH ROAD

T T 12TH STREET B N

CITYLINE/BUSH

UT DALLAS D

KNOLL TRAIL RICHARDSON DOWNTOWN CARROLLTON ADDISON TRANSIT CENTER CYPRESS WATERS (DALLAS) CARROLLTON COTTON BELT REGIONAL DFW NORTH ADDISON FARMERS GARLAND DFW DFW BRANCH AIRPORT AIRPORT RAIL PROJECT TERMINAL B TERMINAL A To Fort Worth (TEXRail operated by Trinity Metro) DFW Residents in the northern part of the DART Service Area have a new rail option coming.

UNIVERSITY LOVE PARK DART’s 26-mile Cotton Belt Corridor spans from FIELD HIGHLAND PARK Dallas Fort Worth International Airport to Shiloh To Fort Worth IRVING Road in Plano. The alignment traverses seven cities: DALLAS Plano, Richardson, Addison, Carrollton, Dallas, In February, DART’s contractors began preconstruction work, LEGEND Cotton Belt DART Orange Line InDCTterfAac A-tre Satiantion which is needed to advance the design of the Cotton Belt Regional TEXEXR Raaiill DART Green Line PTroteinitynti Rala Cottoil Expresn Beslt Stations Coppell and Grapevine. DCTExistiAng A -trTracink DART Red Line Rail Project. Trinity Rail Express DART Blue Line This project will improve mobility, accessibility and transit connections to major employment, population and activity centers. Regional rail also Metro’s TEXRail to Fort Worth – which opened Design work is expected to take six to eight months, will support sustainable growth and economic January 2019 – at the DFW Airport North and followed by utility relocation and foundation work development taking place in these communities. DFW Airport Terminal B stations. for bridges. Completion of the new rail line is expected in December 2022. The Cotton Belt line will intersect three DART Light DART has awarded the contract for construction Rail lines: The Red/Orange lines in both Richardson of the Cotton Belt Regional Rail Project to rail and Plano, the Green Line in Carrollton and the builder Archer Western Herzog 4.0. The agency also DART.org/plus Orange Line at DFW Airport Station at Terminal A. approved a contract with WSP/AZ&B to act Additionally, the project will connect to Trinity as the project manager and DART’s representative.

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Inmotion Spring Inside pgs Final Print.indd 5 5/6/19 10:54 AM The D2 Subway rail corridor will travel through tunnels under downtown Dallas, DART is looking at several ways to dig the D2 Subway tunnel. The agency much like the tunnel under North Central Expressway that connects the wants to select the option that works best with the underground soil and water Pearl/Arts District and Mockingbird stations. conditions and that reduces disruption to downtown streets and utilities. A tunnel boring machine (pictured above) is one of the options being evaluated.

D2 SUBWAY: DALLAS CENTRAL BUSINESS DISTRICT SECOND LIGHT RAIL ALIGNMENT

DART’s light rail system will have improved capacity, DART is in the middle of the project development conduct environmental impact assessments flexibility and reliability with the addition of a phase for the D2 Subway project, which is the first concurrent with that effort. second light rail corridor through downtown Dallas. step in the Federal Transit Administration’s Capital The project, which has been named the D2 Subway, Investment Grants (CIG) Program. This phase – The SDEIS will be available for public review will improve access to, through and within the which will take 18-24 months – includes developing and comment in late 2019. DART hopes to city center. preliminary engineering design plans. DART also complete the project development phase and is preparing a Supplemental Draft Environmental gain FTA approval to enter the next CIG phase, Under the current light rail system, all four of Impact Statement (SDEIS) that integrates the called engineering, in 2020. DART’s lines converge on the same tracks through subway directive and assesses the benefits, downtown Dallas. The D2 Subway will allow impacts and costs of the project. DART to redistribute its rail lines between two rail DART.org/plus corridors, operate more trains through downtown, To date, the agency has reached the 10 percent and add needed operational flexibility. Bringing level of design and has determined the soil types the D2 line underground also will help trains avoid and rock depth along the route. DART is working surface disruptions. toward the 20 percent level of design and will

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Inmotion Spring Inside pgs Final Print.indd 6 5/6/19 10:54 AM INNOVATIVE TECHNOLOGY

CHANGING THE WAY CUSTOMERS RIDE

DART is committed to making its entire multimodal transit system flexible, reliable, affordable and smart. Integrating technology into vehicles, payment systems and customer information help make North Texas more mobile now and for the future.

Since its launch in 2013, GoPass® has changed the way customers purchase transit passes on their smartphone, and now the app provides new options and features that make traveling easier and more comprehensive. DART also has introduced new innovative payment options, transit services and customer touchpoints to put the best travel options and trip-planning tools at the customer’s fingertips.

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Inmotion Spring Inside pgs Final Print.indd 7 5/6/19 10:54 AM GOLINKSM EXPANSION

Since introducing GoLink in three southern Dallas and two Plano areas early last year, DART continues to expand the personalized on-demand service.

A citywide GoLink zone in Rowlett replaced DART On-Call bus service in June. New GoLink service began in Far North Plano – an area that previously had no bus routes – in August.

On March 25, the agency converted all remaining DART On-Call routes to GoLink as part of the March 2019 bus service change. DART also is partnering with Uber for a one-year pilot program that enables customers to book an UberPool shared ride in the southern Dallas and Plano zones through the GoPass® app. Riders now can schedule a pickup in one of 13 GoLink zones through the trip-planning tool in the GoPass app. DART.org/GoLink

GOPASS ® APP ENHANCEMENTS

The GoPass mobile app has had a number of upgrades over the past year that make it more powerful than ever.

DART riders now can schedule GoLink trips through the app’s trip-planning tool. When the origin and destination both lie within one of 13 GoLink zones, the trip planner will suggest that travel option and enable customers to schedule a pickup.

Other enhancements include a new fare-capping feature that tracks passes purchased and activated, and ensures GoPass users never spend more than the cost of a monthly pass in a calendar month. DART also added two payment options to the app: Apple Pay® and a cash-to-mobile feature that allows customers to add value to their GoPass account at participating retailers. Upgrades to GoPass include a new fare-capping feature and more ways to add value to a GoPass account, including Apple Pay and cash payments at participating retailers. GoPass.org

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Inmotion Spring Inside pgs Final Print.indd 8 5/6/19 10:55 AM GOPASS ® TAP CARD

Customers now have another way to pay for DART tickets and passes. DART introduced GoPass Tap – a reloadable fare payment card – in November 2018.

Riders simply tap their card at the card reader located on buses and rail platforms every time they board. The system deducts the correct fare from their card balance.

Customers can purchase cards or add value to their GoPass Tap account at hundreds of retail stores, online at GoPass.org, or over the phone by calling Customer Service. GoPass Tap offers customers other benefits including fare capping, balance protection and online account management.

Riders can pay their transit fare with a reloadable GoPass Tap card by tapping GoPass.org at the card reader every time they board a train or bus.

INTERACTIVE KIOSKS

DART’s new interactive CityPost kiosks by Smart City Media will make discovering entertainment options, shopping and dining easier. Over the next three years, DART plans to deploy 300 to 500 of these touchscreen units at rail platforms, transit centers and other high-traffic passenger sites throughout the DART System.

The kiosks will display rail and bus schedules, wayfinding information, and localized content, such as nearby restaurants, venues and special events. Additionally, the kiosks will broadcast digital advertising and emergency notifications, provide public Wi-Fi, and house security cameras and GoPass Tap readers, among other features.

The agency contracted with Landmark Infrastructure Partners LP and its operating partner, Smart City Media, for the provision, installation and support of these CityPost DART is developing interactive kiosks that will be placed at rail stations and kiosks, and the associated wireless infrastructure. The kiosks will be installed over the bus transit centers to provide trip planning and travel information for riders. next few years.

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Inmotion Spring Inside pgs Final Print.indd 9 5/6/19 10:55 AM TRANSFORMING THE WAY CUSTOMERS MOVE

For many DART customers, the bus system is essential to their lives, connecting them to and from work, school, medical appointments, activities, entertainment and DART train stations.

To better meet the needs of current bus riders and attract new ones, DART is investing resources and modifying routes to increase access to destinations throughout an evolving North Texas region.

Beginning this August, DART is improving bus frequency, efficiency and connections to better address travel needs and make it easier and faster for customers to travel by bus.

These enhancements include: • Increased frequency and service hours • Simpler and more direct routes • Schedule adjustments to improve on-time performance and transfers • Fewer bus stops for faster trips

When you see DART Zoom, you know that DART is enhancing bus service as part of a series of improvements to the entire DART bus system.

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Inmotion Spring Inside pgs Final Print.indd 10 5/6/19 10:55 AM AUGUST 2019 BUS SERVICE CHANGE

DART customers will have a faster, easier commute with an array of bus service improvements in August.

Basic components of the changes include: • Begin building a network of core bus routes that offer light rail-like frequency • Restructure routes to make them straighter, more direct and easier to understand • Revise Express bus routes through the Uptown, Downtown and Cedars districts to increase schedule reliability for both inbound and outbound commuters • Complete planned schedule adjustments aimed at improving on-time performance

DART will utilize 41 new buses – arriving this spring and summer – to implement the improved schedules and increased frequency.

The agency presented the planned changes to customers and stakeholders at community meetings in February and March. The public hearing before the DART Board was March 12. DART will implement service improvements to numerous bus routes and schedules in August to improve frequency, make routes more direct and increase on-time performance. Staff incorporated community feedback collected at these meetings into a final proposal for consideration. The DART Board approved most of the updated plan in late April.

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Inmotion Spring Inside pgs Final Print.indd 11 5/6/19 10:55 AM DIFFERENCE BETWEEN LIGHT RAIL AND REGIONAL RAIL

DART operates electric light rail vehicles on the DART Rail System. The Dallas Streetcar system uses electric light rail vehicles that are dual-mode and can operate on battery power.

The Trinity Railway Express – owned by DART and Trinity Metro – operates diesel locomotives that pull passenger cars.

DART plans to use diesel-electric multiple unit (DMU) trains for the Cotton Belt Regional Rail Project, like those used on Trinity Metro’s TEXRail line. DMUs resemble light rail vehicles, but a diesel engine generates electrical energy that powers the train systems.

A comparison of key features of the three types of trains:

Rail Line DART Light Rail Trinity Railway Express DART Cotton Belt Vehicles Electric light rail vehicle Diesel locomotive + passenger coach car(s) Diesel-electric multiple unit

Propulsion Each vehicle is powered by an on-board A locomotive is powered by a diesel engine Each vehicle is powered by an on-board electric engine that draws power from an that pulls or pushes the coach cars diesel engine that generates electricity overhead electric line

Rail Type Light rail Regional rail Regional rail

Track Sharing May share track with electric streetcars May share track with freight rail and other May share track with freight rail and and trolleys regional rail trains other regional rail trains

Travel Time from Plano At least 90 minutes from Parker Road Station N/A About 57 minutes from Shiloh Station to to DFW Airport to DFW Airport Station DFW Airport Station

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Inmotion Spring Inside pgs Final Print.indd 12 5/6/19 10:55 AM DART BOARD MEMBERS FY 2019

Sue S. Paul N. Michele Wong Jonathan R. Bauman Wageman Krause Kelly Chair Vice Chair Secretary Assistant Dallas Plano Dallas Secretary Garland

Mark C. Enoch Doug Hrbacek Ray Jackson Patrick Kennedy Garland, Carrollton Dallas Dallas Rowlett and and Irving Glenn Heights

Jon-Bertrell Amanda Eliseo Ruiz III Gary Killen Moreno Dallas and Slagel Dallas Dallas Cockrell Hill Richardson, University Park, Addison and Highland Park

Lissa Rick Dominique P. Smith Stopfer Torres Plano and Irving Dallas Farmers Branch

Cover Inmotion Spring Progress Report Final Print.indd 4 4/30/19 4:26 PM Dallas Area Rapid Transit Inmotion P.O. BOX 660163 THE OFFICIAL NEWSLETTER OF DALLAS AREA RAPID TRANSIT Dallas, TX 75266-0163 Nevin Grinnell Vice President Chief Marketing Officer Linda Webb-Mañon Senior Manager External Communications Lyle Miller Senior Manager Creative Services Denise Johnson Manager Customer Information and Production Christine Wilson Senior Graphic Designer Karen Ptacek Writer Lupe Hernandez Reginald Loftin Photographers

Connect with DART Customer Information (routes & schedules) 214-979-1111 DART Administrative Offices 214-749-3278

To subscribe or update your subscription, contact us: Online: DART.org/publications Phone: 214-749-3249 Mail: Marketing Department Dallas Area Rapid Transit P.O. Box 660163 Dallas, TX 75266-7203

Published April 2019

132-006-0119 CW

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