Singapore Prison Service SQA Executive Summary 2006
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Singapore Prison Service SQA Executive SummarySingapore Prison Service 2006 SQA Executive 2006. Singapore Prison Service’s Singapore Quality Award Executive Summary. The content of this report is strictly confidential. Neither this report nor any part of it may be reproduced, stored or transmitted in any form or by any means without the prior permission of the Singapore Prison Service. Foreword Over the last few years, the Singapore Prison Service has made strides in its journey towards organizational excellence. We started with our commitment to help our prisoners start lives anew and we ended with an organisation that is able to deliver this result. With a strong drive and deep sense of mission to live up to our vision, we have won numerous accolades over the years, including the Service-Class, Innovation-Class, ISO 9001:2000, People Developer Standard and the Family Friendly Firm Award, amongst others. As we work towards realising our vision of being an exemplary prison service by constantly developing and improving our capabilities, the Singapore Quality Award Framework for business excellence serves as an integrated and systematic approach for us to pursue innovation, learning and continuous improvement. It has provided us with the opportunity to compare ourselves against world-class standards of performance and highlight the good work that we do as Captains of Lives. We are indeed very honoured to have the distinction of being awarded with the Singapore Quality Award this year. This achievement would not have been possible without the drive and dedication of our staff who have worked tirelessly together to bring our organisation to this level of excellence. Therefore, the award truly belongs to each and every one of them. The Singapore Quality Award is a very important milestone in our journey to organisational excellence. It recognises our work in ensuring the safe custody and effective rehabilitation of the offenders committed to our custody. We are very happy to share our experiences with you in this summary of the original application report we submitted for the 2006 Singapore Quality Award. We hope that you will find it useful in providing some insights and inspiration for your own journey towards business excellence. Chua Chin Kiat Director Singapore Prison Service ABLE OF Organisational PROFILE I-III CONTENTS T Category 1 LEADERSHIP Page 1 - 8 Category 2 PLANNING Page 9 - 12 Category 3 INFORMATION Page 13 - 16 Category 4 PEOPLE Page 17 - 24 Category 5 PROCESSES Page 25 - 32 Category 6 CUSTOMERS Page 33 - 42 Category 7 RESULTS Page 43 - 48 List of ABBREVIATIONS 2006. Singapore Prison Service’s Singapore Quality Award Executive Summary. The content of this report is strictly confidential. Neither this report nor any part of it may be reproduced, stored or transmitted in any form or by any means without the prior permission of the Singapore Prison Service. Organisational Profile RGANISATIONAL Products and Services DESCRIPTION We are the nation’s sole provider of the following services: a. Keeping people in custody in accordance with Court O and Executive Orders; b. Ensuring the safe and secure custody of inmates; The Singapore Prison Service (SPS) became a Department c. Providing effective rehabilitation programmes in 1946 when G. E. W. W. Bayly became its first tailored to the individual needs of inmates; and, Commissioner. d. Cooperating with key partners to prevent crime and provide aftercare for released inmates The SPS underwent a marked transformation in recent years as it remade itself as one of the most progressive, secure and Our Vision and Mission exemplary prison systems in the world, dedicated to the cause of steering offenders to become law-abiding and socially responsible citizens. We conceived and implemented the concept of “throughcare” in order to bring about a seamless OUR VISION transition from incare to aftercare for our inmates. We aspire to be Captains in the lives of offenders As a key member of the Ministry of Home Affairs (MHA), committed to our custody. We will be instrumental in SPS contributes to MHA’s Vision of making Singapore a steering them towards being responsible citizens, with safe place for our people through the secure custody and the help of their families and the community. We will rehabilitation of law offenders. thus build a secure and exemplary prison system. (1) ORGANISATIONAL ENVIRONMENT OUR MISSION As a key partner in Criminal Justice, we protect SPS is a unique organisation in that we serve a totally different society through the safe custody and rehabilitation of kind of customers. They do not come to us willingly but are offenders, co-operating in prevention and aftercare. committed to our custody by the Courts as law offenders. Our job goes beyond incarcerating, clothing and feeding these captive customers of ours. The services we offer to them Figure 1 Our Vision and Mission are both unique and life-changing, which is to induce the impetus to change and provide the necessary rehabilitative The birth of our Vision marked the beginning of a opportunities to bring about a positive transformation from transformation of our officers’ mindset from being mere within. More importantly, unlike other service providers that custodians to “Captains of Lives” (COL) of offenders. For go all out to bring in more customers and retain them, we our officers, this change also gives them more satisfaction strive to change our customers so that they do not come back and a sense of mission because their purposeful interactions any more. In short, we are an organisation that do not want with those under their charge and contributions will have a repeat customers! direct impact on the inmates’ recovery. ORGANISATION I Our Values Major Equipment and Facilities Singapore Prison Service has a set of Department values We administer a total of 15 prisons and drug rehabilitation which guide our officers in their role as Captains of Lives to centres, comprising 4 maximum, 9 medium, 1 low medium the offenders. and 1 minimum security institutions. We also operate 3 divisions (namely Operations, Staff Development and Our Departmental Values Corporate Services Divisions) comprising 26 units to support Strengthening the HEART of SPS our institutions. • Honouring our Vision by placing it above We are currently redeveloping the Changi Prison Complex self-interest and inspiring others to our cause. (CPC) comprising 4 prison clusters and support facilities. Each Cluster will have 5 institutions. The CPC will be • Excelling in our work because we care equipped with state-of-the-art technology, infrastructure and enough to want to be the best. purpose-built facilities to reap the benefits of economies-of- scale and integration of services. This will provide a safe and • Be by being innovative and open to Agile secure environment which will be conducive for conducting new possibilities, overcoming adversity through comprehensive programmes for our customers. continuous learning. • Respect our colleagues and the community we come in contact with. • Foster Teamwork through coaching, guiding and inspiring one another in our workplace. Figure 2 Our Departmental Values Employee Profile Our officers are our most valuable asset. We strive to recruit the best candidates as well as develop the talents and capabilities of existing members of the staff. This will ensure SPS continues to progress, meet as well as anticipate changes in the operating environment. We have a total staff strength of 2,200 comprising 2,000 uniformed and 200 civilian officers. The breakdown of our staff profile can be summarised as follows: Figure 4 A Model of a Typical Institution in CPC Staff Category/Type Strength (%) Senior 511 (23.2%) Regulatory Environment Prison Uniformed Officers Officers As the SPS is part of the Singapore Civil Service, we abide Prison 1475 (67%) Officers by the policies and regulations of the Public Service Division and Government Instruction Manuals (IMs). We are also a Civilians 213 (9.7%) key partner in the Criminal Justice System and are governed Total 2,199 by relevant legislations such as the Prisons Act and the Table 3(a) Breakdown by Staff Category Misuse of Drugs Act. Educational Qualification Strength (%) Degree 569 (25.9%) & (2) Organisational Above RelationsHip Diploma & 224 (10.2%) Advanced Diploma Relationship with Parent Organisation Civilians 1,406 (63.9%) Total 2,199 We are one of the 7 organisations under the Ministry of Home Table 3(b) Breakdown by Educational Qualification Affairs and together with the rest, we constitute the Home ORGANISATION II correctional systems for benchmarking of key processes and services. We had embarked on several benchmarking Team. We report directly to the Ministry of Home Affairs projects that led to substantial improvement in our key Headquarters (MHQ), which provides policy guidance to our operational processes, delivery of rehabilitative services and overall operations and administration. infrastructural development. Relationship with Customers We have one of the lowest rates of prison incidents (such as assaults, escapes and unnatural deaths) in the world. As Captains of Lives (COL), we treat our inmates fairly and Our figures compare favourably against the established firmly and carry ourselves as their role models. We believe correctional services in developed countries. In the area of that every inmate has the potential to turn over a new leaf but inmate rehabilitation, we have one of the lowest recidivism the motivation to change must ultimately come from him. rates and highest completion rates for community-based Some inmates may not be ready or are unwilling to change programmes in the world. but as agents of change, we help them discover their impetus to change. Organisational Directions To facilitate the rehabilitation of our inmates, we aim to change Our shared vision is a source of inspiration for all our officers, their belief and value systems, raise their motivation levels steering us towards achieving organisational excellence.