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Prison Officer Course Trainees Page 10 Prison News Jan 2020 JANISSUE 2020 CONTENTS 02 EDITOR’S NOTE 03 MAIN FEATURE Our SQASC Journey 06 CONVERSATION WITH… Director (Strategic Planning Division) 08 WHAT’S THE BUZZ? 10 A DAY IN THE SHOES OF… Prison Officer Course Trainees 13 OUR COLS Recipients of National Day Awards 2019 15 SPORTS & RECREATION SPS Athletics Meet 2019 A DAY IN THE SHOES OF… PRISON OFFICER COURSE TRAINEES PAGE 10 PRISON NEWS JAN 2020 EDITORIAL TEAM EDITOR’S 02 Editor’s Note ADVISOR 03 Main Feature NOTE Our SQASC AC TITUS KONG Journey Dear Readers 06 Conversation EDITOR In the blink of an eye, 2019 has passed and we with… ASP WONG CI YI have entered a new decade. Even as we make new Director (Strategic Planning Division) resolutions, we review some of last year’s events in 2020’s first issue of Prison News. SUB-EDITOR 08 What’s the Buzz? ASP CRYSTAL SEET The Singapore Prison Service (SPS) won the 10 A Day in the pinnacle Singapore Quality Award with Special Shoes of… Commendation (SQASC) for the second time. SPS Prison Officer REPORTERS previously clinched this award in 2012, and winning Course Trainees MS JOEY LOW it again last year recognises our commitment to 13 Our COLs organisational excellence. Prison News highlights MS SHEENA TAY Recipients of the journey our Captains of Lives (COLs) had National Day RO NG KIA YI undertaken from the preparation to the on-site Awards 2019 RO CHUA YI GANG assessment, leading up to SPS being conferred the RO MUHAMMAD AYUB award on 8 October 2019. 15 Sports & Recreation RO CHEN SHUYI The SQASC journey was led by SPS’ Strategic SPS Athletics RO NG WEI MING Planning Division (SPD), our organisational planning Meet 2019 and development arm. Prison News took the opportunity to have a chat with Director of SPD, PUBLICATION who shared her thoughts on the culture of learning CONSULTANT and innovation within SPS. OXYGEN STUDIO DESIGNS PTE LTD 75 of our COLs were also recognised at last year’s National Day Awards, receiving awards across 5 categories for their outstanding contributions to FEEDBACK the Public Service. Prison News spoke with some of THEPNEDITOR them to find out more about what motivates them to @PRIS.GOV.SG strive for excellence. The development of motivated and proficient staff in SPS does not happen by chance, and the Singapore Prison Training Institute (SPTI) fulfils the role of our ‘corporate university’ by building a strong foundation for new officers and sharpening the skills of in-service staff. Prison News had an exclusive look at the rigorous training that our COLs-to-be © 2020 Singapore Prison Service go through, before their graduation to become full- fledged Prison Officers. Mr Wong Ci Yi Editor, Prison News All rights reserved. No part of this publication may be reproduced in any form or by any means without Cover Photo: The trainees from the 01/19 Prison Officer the express written consent of the Course training cohort at Home Team Academy’s Training copyright holder. Village, where scenario-based training are conducted. PRISON NEWS JAN 2020 02 Editor’s Note 03 Main Feature Our SQASC Journey OUR SQASC JOURNEY 06 Conversation with… Reported by Director (Strategic Chua Yi Gang and Ng Kia Yi (Prison News Reporters) DID YOU KNOW Planning Division) ? 08 What’s the Buzz? n 8 Oct 2019, SPS was 10 A Day in the conferred the prestigious Shoes of… Singapore Quality The Business Excellence Awards are awarded by Enterprise Prison Officer O Course Trainees Award with Special Singapore, recognising Singapore companies which have demonstrated high standards of performance and Commendation (SQASC) organisational excellence. 13 Our COLs at the Business Excellence Recipients of Awards Dinner organised SQASC is the pinnacle award for business excellence, and National Day by Enterprise Singapore. recognises past SQA and Niche Award winners for scaling Awards 2019 The award reaffirmed our greater heights of excellence and sustained global leadership. 15 Sports & sustained efforts in pursuing SPS was awarded the SQA in 2006, and subsequently awarded Recreation SPS Athletics business excellence (BE). the SQASC in 2012 and 2019. Read on as Prison News Meet 2019 03 traces SPS’ journey towards SQASC renewal! Find out how the BE framework has helped SPS achieve organisational excellence here! SPS directorate members and the SQASC renewal team receiving the award at Business Excellence Awards Dinner 2019 PRISON NEWS JAN 2020 SPS-SCORE Corporate Advance & SQASC Rallies The annual Corporate Advance served as a rallying call 02 Editor’s Note to our Captains of Lives (COLs) as we embarked on APRIL – JUNE 2019 our SQASC journey. Subsequently, the SQASC Rallies 03 Main Feature brought them through SPS’ progress over the years and Our SQASC encouraged them to continue to strive for excellence. Journey 06 Conversation with… Director (Strategic Planning Division) 08 What’s the Buzz? 10 A Day in the Shoes of… Prison Officer Course Trainees 13 Our COLs Recipients of National Day Awards 2019 15 Sports & Recreation SPS Athletics Commitment Cards Pledging Support Meet 2019 04 Engaging staff during the rallies The hardworking team behind the rallies PRISON NEWS JAN 2020 02 Editor’s Note JULY 2019 OCTOBER 2019 03 Main Feature Our SQASC Site Visit by the Assessors Conferred SQASC Award Journey 06 Conversation with… Director (Strategic Planning Division) This award 08 What’s the Buzz? reaffirms the “direction we had 10 A Day in the Shoes of… Leveraging technology as a taken almost Prison Officer force multiplier two decades Course Trainees to automate routine processes and ago — that enhance operational capabilities rehabilitation 13 Our COLs and reintegration Recipients of Prison Without Guards is the way to go National Day Awards 2019 for the long- term good of our 15 Sports & offenders, their Recreation families and SPS Athletics our society. Meet 2019 05 Mr Desmond Chin, Commissioner of Prisons, addressing the audience at Business Excellence Awards Dinner 2019 SPS must and will remain committed to our vision — to transform the lives of our offenders, not just for better, Learning Prison but for good. Motivating inmates towards positive change and empowering them to take greater ownership of their rehabilitation Mr Desmond Chin Commissioner of Prisons Prison Without Walls Our Captains of Lives Enhancing community corrections Our people are our greatest strength to facilitate seamless throughcare in reintegrating ex-offenders and the key to the success of our correctional efforts PRISON NEWS JAN 2020 CONVERSATION WITH… 02 Editor’s Note DIRECTOR OF STRATEGIC Q2 SPD SUCCESSFULLY RALLIED AND PREPARED PLANNING DIVISION: THE ORGANISATION FOR ITS RENEWAL OF 03 Main Feature Ms Foo THE SINGAPORE QUALITY AWARD WITH Our SQASC Journey SPECIAL COMMENDATION (SQASC) IN 2019. Ee Lin HOW DO YOU FEEL ABOUT SPS RECEIVING 06 Conversation THE SQASC AGAIN? with… Director (Strategic Definitely, a sense of pride. During the SQASC Planning Division) Reported by assessment, the interviewers asked us, “What are the Crystal Seet (Prison News Sub-Editor) wow factors of SPS?” We shared many game-changing 08 What’s the Buzz? and Chen Shuyi (Prison News Reporter) initiatives, but one big wow factor we shared was our people. It takes good people to change people for 10 A Day in the the better — to transform lives. Our Captains of Lives Shoes of… Prison Officer (COLs) are definitely the everyday heroes who make IT TAKES Course Trainees the difference. GOOD PEOPLE he Strategic Planning 13 Our COLs After our SQASC win in 2012, we did not stop seeking TO CHANGE Division (SPD) in Recipients of T the Singapore to do better. We went on to plan for Corrections PEOPLE National Day Prison Service (SPS) 2025 to achieve our desired correctional landscape. FOR THE Awards 2019 oversees organisational We reviewed our Vision and Mission in 2013. We BETTER — TO strengthened our correctional research capabilities, 15 Sports & planning, organisational TRANSFORM and leveraged technology and community partnerships Recreation development, resource SPS Athletics extensively to augment our operational capabilities. LIVES. OUR Meet 2019 planning and data We also rolled out initiatives to bolster our staff’s CAPTAINS 06 science. Prison News knowledge, skills and competencies. OF LIVES ARE checks in with Director SPD, Ms Foo Ee Lin, It has been 20 years since we embarked on our Business DEFINITELY to find out more about Excellence journey. We have been successful thus far THE her work and the key because of the collective aspirations and hard work of EVERYDAY our COLs. initiatives in SPS. HEROES WHO MAKE THE DIFFERENCE. Q3 DATA SCIENCE IS INCREASINGLY USED IN ORGANISATIONS TO IMPROVE WORK PROCESSES AND OUTCOMES. HOW DOES SPS MAKE USE OF DATA TO OPTIMISE OUR Deputy Assistant Commissioner (DAC) WORK PROCESSES? Foo Ee Lin In 2016, we developed our Data Science Branch to Director, Strategic Planning Division leverage the growth opportunities presented by digitalisation, and to make better data-driven decisions 19 Years in Service to optimise our limited resources. Our data analytics capabilities have grown since then. It TELL US MORE ABOUT YOUR ROLE AS DIRECTOR SPD. Q1 has helped us to spot trends, identify gaps and design My work in SPD is interesting, as the portfolio involves organisational planning using solutions that can deliver better outcomes. We have insights gained from data analytics, coordinating efforts to track SPS’ strategic plans, gained new insights that helped to enhance our inmate and creating new ones to address future challenges and opportunities. Through various management and rehabilitation outcomes. For instance, Organisational Development initiatives, we galvanise our leaders and staff to shape the data analytics has helped us to understand our offenders desired future and the organisation’s culture. We also manage relations with our foreign better, so that we can be more targeted in our approach correctional counterparts.
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