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SPS Annual Report 2019 Mobile (PDF, 20.5MB) PURSUING ExcellenceIN CORRECTIONS SINGAPORE PRISON SERVICE ANNUAL REPORT 2019 02 SINGAPORE PRISON SERVICE ANNUAL REPORT 2019 COMMISSIONER’S FOREWORD These achievements affirmed the direction we took twenty years ago when our Captains of Lives (COL) vision was first articulated FY2019 marked another challenging, yet fulfilling year SPS is committed to making our prisons a place – that society can be better for the Singapore Prison Service (SPS). The two-year of transformation. We want every prisoner to take protected if we are successful in recidivism rate for the 2017 release cohort remained ownership of their own rehabilitation journey, and leave the rehabilitation of offenders. low and stable at 24.0%. In October 2019, we were the prison system a better person than when he or she conferred the Singapore Quality Award with Special first entered – equipped with the right skills, right values Commendation. These achievements affirmed the and right mindset to return to society as responsible direction we took twenty years ago when our Captains citizens, with the support of their families and the of Lives (COL) vision was first articulated – that society community. Our transformation strategies of ‘Prison can be better protected if we are successful in the Without Guards’, ‘Learning Prison’ and ‘Prison Without rehabilitation of offenders. We must therefore continue Walls: Expanding Community Corrections’ will continue in our journey towards excellence in corrections for a to guide us in our journey towards Corrections 2025. safe and secure Singapore. The two-year recidivism rate for Conferred the the 2017 release cohort remained Singapore Quality Award low and stable at 24.0% with Special Commendation COMMISSIONER’S FOREWORD 03 SINGAPORE PRISON SERVICE ANNUAL REPORT 2019 The work of rehabilitation and reintegration goes beyond the prison walls. We owe a debt of gratitude to our volunteers, employers and community partners, whose passion and commitment continue to inspire us in our ongoing transformation. We are also extremely thankful for the support of the public in lending a hand to give our ex-offenders second chances. Together, we can change the lives of our offenders and their families, not just for the better, but for good. Keeping our prisons safe and secure remains our priority. Our staff continue to play an integral role in the The work of rehabilitation and reintegration goes In FY2019, we sharpened our operational capabilities achievement of our COL vision. We must continue beyond the prison walls. We owe a debt of gratitude by adopting cutting-edge technologies, such as to equip our officers with the necessary skills and to our volunteers, employers and community partners, the Human Behaviour Detection System and Facial knowledge to be effective COLs. To this end, we have whose passion and commitment continue to inspire us Recognition System. We also enhanced our operational implemented various initiatives to achieve professional in our ongoing transformation. We are also extremely readiness. Our specialised units, the Singapore Prison accreditation for the training conducted by Singapore thankful for the support of the public in lending a hand Emergency Action Response (SPEAR) Force and the Prison Training Institute through a collaboration with to give our ex-offenders second chances. Together, we Prison Negotiation Unit (PNU), had participated in the Singapore University of Social Sciences. can change the lives of our offenders and their families, international competitions to exchange best practices not just for the better, but for good. and benchmark our standards against our counterparts from other jurisdictions. Mr Desmond Chin Commissioner of Prisons Singapore Prison Service COMMISSIONER’S FOREWORD 04 SINGAPORE PRISON SERVICE ANNUAL REPORT 2019 DIRECTORATE MEMBERS 1 Desmond Chin 4 Timothy Leo 7 Chiew Hock Meng 10 Titus Kong 13 Caroline Lim 16 Soh Beng Koon Commissioner of Prisons Director, Director, Director, Commander, Commander, Psychological & Correctional Logistics & Finance Division Corporate Communications & Cluster A Operations & Security Command 2 Shie Yong Lee Rehabilitation Division Relations Division Deputy Commissioner 8 Vincent Chew 14 Foo Ee Lin 17 Tan Eng Keong (Policy & Transformation) of 5 Lee Kwai Sem Director, 11 Benjamin Chia Director, Commander, Prisons Director, Intelligence Division Commander, Strategic Planning Division Cluster C Rehabilitation & Reintegration Cluster B 3 Terrence Goh 9 Cecilia Chew 15 Loh Teck En 18 Carolyn Kan Division Deputy Commissioner Director, 12 Rockey Francisco Junior Director, Director, (Operations & Rehabilitation) 6 Koh Tong Hai Staff Development Division Director, Transformation & Technology Inspectorate & Review Division of Prisons Director, Community Corrections Division 19 Lam Mong Teng Operations Division Command Director, Provost Division 10 6 4 2 8 1 3 11 12 5 9 15 16 13 14 7 17 18 19 DIRECTORATE MEMBERS 05 SINGAPORE PRISON SERVICE ANNUAL REPORT 2019 Received tremendous support from the community through the 10,000 participants Highlights Yellow Ribbon Project for Yellow Ribbon Prison Run OF THE YEAR Won Singapore Quality Award 2019 with Special Commendation onboard th All Won 30 grassroots Yellow Ribbon SPS Annual Report 2019 consists of the Annual Crisis 89 divisions Community following five Feature Articles: Project Enhanced staff Negotiation development 1 Pursuing Excellence Competition at initiatives Texas 2 Enhancing Operations Launched Virtual 3 Advancing Throughcare ‘Learning Intervention System Prison’ 4 Strength in Unity initiatives 5 Unlocking the Second Prison Won Team Obstacle Course and Open Air Initiated Resolution in Mock Prison Riot at West Virginia Hosted numerous learning visits for different jurisdictions HIGHLIGHTS OF THE YEAR 06 SINGAPORE PRISON SERVICE ANNUAL REPORT 2019 Pursuing EXCELLENCE To inspire everyone towards a society without re-offending, the Singapore Prison Service (SPS) constantly seeks new ways to manage our processes, people and beneficiaries better. Using the Business Excellence (BE) Framework, we compare ourselves against other best-in-class organisations to improve our business performance and develop a correctional model that works for Singapore. We have reaped good results. Our prison system remains one of the safest in the world. Our prison population has also reduced considerably, from a one-time high of 18,000 in 2002, to 12,000 today. We are committed in our pursuit of excellence to reduce recidivism for a safe and secure Singapore. Our prison population has reduced considerably, from a one-time high of 18,000 in 2002, to 12,000 today. PURSUING EXCELLENCE 07 SINGAPORE PRISON SERVICE ANNUAL REPORT 2019 We have made tremendous progress. But to get to the next breakthrough, we must challenge ourselves to transform. In other words, we do not want to be satisfied with just this progress. We want to stretch it further because lives are at stake – it is not just the lives of the present generation of offenders, but the lives of the next generation. Speech by Mrs Josephine Teo, Minister for Manpower and Second Minister for Home Affairs, at SPS-SCORE Corporate Advance 2019 PURSUING EXCELLENCE 08 SINGAPORE PRISON SERVICE ANNUAL REPORT 2019 OUR Since 2000, SPS has adopted the BE Framework to assess our management systems, identify key strengths and COMMITMENT address areas for improvement. The BE Framework has helped us put in place a systematic approach to augment our business performance. Together as a cohesive, enterprising and dedicated team of Captains of Lives (COLs), TO EXCELLENCE we have achieved the following milestones. SQC, People Developer (PD) Standard, PD Standard, PD Standard, attained ISO for Rehab Service Class I-Class and I-Class and Classification (S-Class) S-Class S-Class Singapore Quality Award with Special Commendation (SQASC) 2003 2005 2008 2011 2019 2001 2004 2006 2009 2012 Singapore Innovation Class Singapore ISO for Rehab Singapore Quality Quality Class (I-Class) Quality Award Classification Award with Special (SQC) (SQA) Commendation (SQASC) PURSUING EXCELLENCE 09 SINGAPORE PRISON SERVICE ANNUAL REPORT 2019 Clinching the SQASC for the second time reaffirmed the direction SPS had undertaken From writing the Application Report, consolidating documentary evidences, and more than two decades ago – that rehabilitation is the way to go for the long-term facilitating the site visits from 8 to 10 July 2019, our COLs played a critical role in good of our offenders, their families and the society. the successful renewal of the SQASC. Commander (Cluster C) Mr Tan Eng Keong highlighting key Cluster C’s achievements to the SQASC Director (Community Corrections Command) Mr Rockey Francisco Jr conducting a sharing session on Assessors. expanding community corrections for the SQASC Assessors. PURSUING EXCELLENCE 10 SINGAPORE PRISON SERVICE ANNUAL REPORT 2019 Senior Assistant Director (Correctional Rehabilitation Services Branch, Women) Ms Charlotte Stephen Staff who were interviewed by the SQASC Assessors on SPS’ organisation culture. giving a presentation to the SQASC Assessors on SPS’ approach towards drug rehabilitation. An inmate from Institution TM1 sharing his experiences with the SQASC Assessors. An inmate from Institution B4 sharing with a SQASC Assessor on how he had learnt patience through art. PURSUING EXCELLENCE 11 SINGAPORE PRISON SERVICE ANNUAL REPORT 2019 With a visionary and resolute leadership, the organisation has evolved from a traditional custodial role of keeping Singapore safe
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