MITSUI FUDOSAN Co., Ltd
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Case Study LCM Service Mitsui Fudosan Co., Ltd. The rapid growth of the shared office business, driven by the government-promoted work style reform sustained by a PC deployment and management support service Mitsui Fudosan Co., Ltd., one of Japan’s leading real estate companies, has recently launched a new shared office business called “Work Styling,” aimed at companies promoting “work style reform.” The new business offers some 30 office locations in major cities all over Japan, used by a fast-growing list of corporate clients. When the business was initially launched, however, there were difficulties with the installation and management of PCs for use by the “concierges” of the shared office spaces. Fujitsu’s LCM Service not only resolved the issue, but it also helped to accelerate expansion of office sites. Challenges Results PCs for reception and networking needed to be installed Rapid PC installation and support for work sites using Help Desk, at at locations around Japan in a short time pace with rapid expansion in office sites With more and more sites, the people in charge of Lower PC installation work load enabled a shift in resources to the installation faced a growing work load planning of new office sites and enhanced services An increasingly heavy work load to deal with PC-related Using Help Desk to respond to inquiries from concierges reduced the inquiries from the concierges at each office site management work load of people in charge LCM Service (PC installation and management at growing number sites across Japan) / PCs, Products and Services printers, Office 365, IT Policy N@vi Aim Installation, management, and support of PCs for reception Reason To deal with national expansion and use Help Desk Key point Support for installation/management to enable shared office setup in a short time With increasing shared office sites, been focused on work style reform. All of this time, together. installation PCs for reception was we wondered what we could offer, as a real estate Initially, though, when there was only a small company, to help this effort. Making use of our real number of shared office sites, a number of prob- an issue estate assets, we decided to start a business offer- lems emerged. One related to the PCs used by the ing high-class shared office space, under the name full-time “concierges” that Work Styling had Mitsui Fudosan is a leading Japanese real estate “Work Styling.” (Mr. Taguchi) assigned to each office site to handle reception and company. It deals with a wide variety of properties, The employees of Work Styling’s client companies customer support. The work load to install, set up, including office buildings such as Nihonbashi Mitsui are free to use any of around 30 office premises manage, and maintain the PCs used by these Tower and Kasumigaseki Building, commercial around Japan. Since the service enables the client’ s concierges gradually grew larger as the number of facilities like LaLaport, accommodation and resort employees to make use of comfortable office space shared office spaces increased. facilities, and apartment complexes. The company according to work goals and work style—e.g., for “Work Styling makes use of QR codes generated has now also launched a new shared office busi- business trips and during intervals when making a online to control access to office space. PCs are ness. Mr. Ryo Taguchi (Work Styling Project Group, round of visits, or for doing office work closer to indispensable for reading codes, responding to Work Styling Project Management Department, home—the number of clients is now rapidly grow- client emails, and creating reports. Since we antici- Office Building Division), who plays a central role in ing. Even Fujitsu is using Mitsui Fudosan’s Work pated an increasing number of office sites and an the new business, explained the background to the Styling as part of its work style reform initiatives. increasing number of inquiries from our concierges, new business launch as follows. Work Styling is an example of “co-creation” in the we looked for ways to reduce the administration “For the past few years a lot of attention has sense of companies promoting work style reform labor.” (Mr. Taguchi) http://www.fujitsu.com/jp/services/infrastructure/maintenance/lcm/ Case Study LCM Service Ryo Taguchi Mitsui Fudosan Co., Ltd. Corporate Overview Work Styling Project Group Work Styling Project Management Department Head office: 2-1-1 Nihonbashi-Muromachi, MITSUI FUDOSAN Co., Ltd. Chuo-ku, Tokyo Representative: Masanobu Komoda, President & CEO No. of employees: 1,397 (as of March 31, 2017) Web site: http://www.mitsuifudosan.co.jp/ Choosing Fujitsu’s LCM Service, IT Policy N@vi, which is a cloud service for asset and enables use of office space in units of time; “FLEX,” for nationwide rollout and security management. This service monitors and which enables 24-hour access to office space, in administers device usage conditions and security and units of days; and “STAY,” which enables overnight remote support enables centralized administration of security settings use. “SHARE” is available at approximately 30 office of each device in accordance with Mitsui Fudosan’s sites, whereas “FLEX” and “STAY” are only available Like this, the company decided to seek a service policies. Furthermore, if a problem occurs, this service at two sites and one site, respectively, for now. Over that could handle everything from procurement of PCs allows support through remote checking and opera- time, these services are expected to be rolled out to to installation, management, and support. The choice tion of a user’s desktop. other shared office sites. they came to was Fujitsu’s LCM Service. The introduction of Help Desk significantly cut the Also, one service enhancement under consider- With its LCM Service, Fujitsu offers a one-stop work load involved in installing, setting up, managing, ation for all sites is PC rentals. service that covers all phases of the ICT infrastruc- and maintaining the PCs, much of which was handled “We are aware that many companies forbid ture life cycle, from planning and installation, to previously by Mr. Taguchi. employees from taking their PCs out of the office. management and disposal. Mr. Taguchi explains the “The work we did previously, as a temporary support It might be convenient if we could offer those choice as follows. service for setting up, transporting, managing, and companies rental PCs that can be connected to the “When we were planning to open locations outside maintaining PCs, was reduced to zero. What we do company’s in-house network via a VPN (*1) when of Tokyo, we were looking for ways to facilitate now is just tell Fujitsu when we’re opening and the the PC starts up, and that guarantee privacy and expansion throughout Japan. We also wanted to make number of PCs we need. Then, on the scheduled day security by automatically deleting all data when it easy for the concierges operating PCs to make inqui- everything is delivered and set up, so that concierges the PC is shut down. This is only at the idea stage ries, and to reduce the effort involved, so we needed can get to work as soon as they start up their PCs.” (Mr. for now, but if it becomes a reality, we’ll probably remote support capability to deal with any troubles. Taguchi) use the LCM Service to install and manage the After we comprehensively evaluated these conditions Also, the support inquiries relating to PC prob- PCs.” (Mr. Taguchi) and costs, we selected the LCM Service by Fujitsu.” lems and operation are now handled by Help Desk, Work Styling is a service that is used actively (Mr. Taguchi) so there’s no need to deal with inquiries at all. by companies promoting “work style reform.” As Fujitsu boasts approximately 850 bases around It’s been about a year now since the first PC was the number of companies that make use of Work Japan, with a total of around 8,000 service delivered and installed under the LCM Service, and Styling increases, the service will certainly attract engineers. The LCM Service Center, which delivers no major problem has occurred. The condition of more and more attention. support through Help Desk, offers an operational each PC has been constantly monitored, so that outsourcing service with a complete 24-hour, “We are getting some very positive feedback even if an issue arises, the system is ready and 365-day system. Mitsui Fudosan chose the LCM Ser- from companies using our shared office service. on standby to respond rapidly, even providing vice because of the comprehensive and complete Typical comments are that it feels different to a replacement device if necessary. Mr. Taguchi support it offers. working at the office and at home, that it’s easier describes the effectiveness of the service as follows. Like this, we started with our Kaihin Makuhari to concentrate, and that it feels more relaxed. “Since we started using Help Desk, we receive site in May 2017 and have now expanded to approx- This inspires me to work hard at developing this status reports every six months, but apart from imately 30 sites nationwide. business.” (Mr. Taguchi) this, I have virtually nothing to do with the PCs. “Before opening the new site, we needed to train Through its LCM Service, Fujitsu is committed to Now that I don’ t have to worry about the PCs, I can concierges, which meant that we needed to get continue firmly supporting this valuable business. concentrate on more essential tasks, like planning all the PCs and other IT equipment at least a week new office sites and new services.” (Mr.