CSR Report 2005 ANA Group Corporate outline (as of April 1, 2005) CONTENTS Company name Message from the President 1 All Nippon Airways Co., Ltd. ANA CSR Message 2 President Mineo Yamamoto 2004 Highlights 6 Date of establishment December 27, 1952 ANA’s CSR Address As a company trusted by society Shiodome City Center,1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7133, Japan ANA’s CSR 12 Website URL ANA’s Management Style 14 http:// www.ana.co.jp Paid-in capital ¥107,292 million Approach to Safety Number of employees Aiming for the world’s highest levels of safety 12,091 Approach to Safety 18 Number of routes and flights Domestic service : 132 routes, 865 flights per day International service : 35 routes, 488 flights per week Engagement with Stakeholders As a good corporate citizen Customers 24 Outline Communities and Society 28 Editorial Policy Next Generation 32 We published the CSR Report as a new tool for communication. This Report presents plain and simple Business Partners 35 descriptions of our CSR activities to a wide range of stakeholders. Employees 36 * For more details about our environmental activities, please refer to the ANA Group Together with Our Stakeholders 40 Environmental White Paper. Activities and data not included in the Report will be available on a CSR information page on our website – ANA Sky Web. Organizations Covered Approach to the Environment In principle, the ANA Group as a whole. For contribution to a sustainable society (Some activities are distinct to All Nippon Airways Co., Ltd. or its group companies.) Philosophy and Management 44 Measures to Prevent Global Warming 47 Period Covered April 1, 2004 to March 31, 2005 Measures to Prevent Noise 50 (Includes some activities before or after this period.) Resource Recycling 51 Referenced Guidelines Environmental Preservation Activities 52 “Sustainability Reporting Guidelines 2002” Global Reporting Initiative Assessment by Third Parties 53 “Environmental Report Guidelines (Fiscal Year 2003 Version)” Ministry of the Environment (Japan Government) Corporate Data 54 Date of Publication Information about the Cover Art and Illustrations 55 December 2005 Cover Art and Illustrations The cover art and illustrations in the Report are from the winning entries in the Second Aozora (Blue Sky) International Environmental Picture Book Competition sponsored by ANA. We trust you will enjoy these works, which were drawn in the hope of conveying environmental problems to children, our future leaders. Message from the President We sincerely strive to make our activities fully transparent, just like the clear blue sky. On publication of this CSR Report ANA was the first purely privately owned airline to be established upon the resumption of civil aviation in Japan. We are indeed gratified to have continued to provide air transport services of benefit to the public good for more than 50 years, and are deeply indebted to our customers for their patronage. Recently, there has been much focus on corporate social responsibility (CSR). The ANA Group regards the sustainable service of safe and pleasant flying as our foremost responsibility to society. We have taken security and reliability as the very cornerstones of our corporate philosophy, and realize that sustainable safety in the skies is of critical importance in this aspect. This is why our philosophy on safety begins with the statement that safety is the foundation of our business and our promise to the public. This commitment to safety is shared by all of our employees as the most important value. We place our approach to safety above all other priorities. Beginning this year (2005), we present our stakeholders with the CSR activities of our Group in the form of this Report. We sincerely strive to ensure that our corporate activities are fully transparent, just like the clear blue sky. Many points undoubtedly require improvement, and we appreciate your views on the Report so that we may reflect them in ANA’s future CSR activities. In all these efforts, we sincerely appreciate your continued support. Mineo Yamamoto President & CEO Message from the President ANA CSR Message Express your feeling about the global environment, nature, wildlife and resources into picture books! The Aozora (Blue Sky) International Environmental Picture Book Competition began with this call of ours. Yoji Ohashi, Chairman of ANA, recently held a three-way interview with Ms. Mei Matsuoka, who won first prize in 2004, and Mr. C.W. Nicol, the author and naturalist who has chaired the judging panel since the first competition in 2003. The Picture Book the story of a trip by three friends (a entries are admirable, but the important Competition ladybug, a turtle and a snail) in the great thing for picture books is to keep the outdoors. children’s interest and prevent them from Ohashi Ms. Matsuoka and Mr. Nicol, Ohashi What did you keep in mind when getting bored. In addition, I personally have thank you for you created it? always been enchanted with ladybugs, and accepting my Matsuoka I figured that the book would be her book is colorful, too. All in all, it is an invitation today. more engaging and could better deliver its excellent work. Ms. Matsuoka, I message by having these three characters Matsuoka Thank you so much. I saw understand that visit the places they like the best, which some of the other entries. A lot of you won first prize were the mountains, sea and forest, and wonderful books were submitted in the in the Second talk about the three senses of sight, sound contest by people from various countries Aozora (Blue Sky) and smell. As the story has to be told in and of all ages. I find it hard to believe that International Environmental Picture Book four pictures, I kept the words simple so mine was chosen from among so many fine Competition. What prompted you to enter that the book could be enjoyed by people works. the contest? of all ages. Ohashi The competition attracted almost Matsuoka A friend of my father’s heard Ohashi Mr. Nicol, you have been serving 400 entries by entrants ranging from five to about the competition and encouraged me as chairperson of the judging panel since 84 in a total of 13 countries. We published to enter in the belief that the theme of the first contest. I imagine it must be hard 100,000 copies of Ms. Matsuoka’s entry and picture books about environmental to reach decisions on awards. Why did the are distributing it on our planes, at our problems was perfect for me. I received an panel select Ms. Matsuoka’s entry for the airport counters and to schools and libraries honorable mention in the first competition, first prize? around the world. and decided to enter the second as well. Nicol It was so cute and interesting. As its Matsuoka That is a tremendous number of Ohashi Tell us about your picture book. theme is environmental problems, the copies. I am really delighted to have my Matsuoka It is entitled “Ten-san, Kame- contest attracts a lot of entries that call for picture book read by so many people san and Muri-san Go on a Journey.” It tells picking up litter or cleaning up the air. Such around the world. ANA CSR Message The UK and Japan creatures, from dragonflies and wild roses to human beings. The second is the health Ohashi Ms. Matsuoka, I understand that of all living creatures. And the third is you are currently living in the United beauty of nature and its appreciation. Only Kingdom. when all three of these elements are Matsuoka That’s right. Our family moved present can there be peace of mind where near to London when I was 11. the old may die in peace. Ohashi What is being done on the Matsuoka Mr. Nicol, you have been to environmental front in the United Kingdom? many countries. How do you think Japan is Matsuoka In the United Kingdom, too, many doing from a global perspective? people are concerned about the abnormal Nicol I first came to Japan in 1962. climate. The mass media and government Although there are about twice as many have a very positive-minded attitude people as the United Kingdom and a towards action on environmental problems. booming industry, nearly 70 percent of the Nicol I was born in South Wales, 65 years land was forested and inhabited by bears in ago. At the time, only 5 percent of the land some parts. I can see drift ice in the north, was forested. Nature had been destroyed and coral reefs in the south. The country because of the priority on industrialization. was rich in the aspects of nature, philosophy, People began to realize that something was religion and culture. I really respected the wrong. Today, forests cover about 60 Japan of those days. Unfortunately, the percent of the land, and salmon have construction boom began around the time of returned to the rivers. From age 13 to 17, I the 1964 Tokyo lived in the Cotswolds. There, too, the Olympics. This was accompanied by situation is much better now than it was then. wholesale destruction of nature and also an There are farms growing vegetables increase in illegal dumping of industrial organically and even beekeeping waste. I felt betrayed. businesses. Green markets have also been Ohashi Notwithstanding, the Arakawa revived. The town now attracts many tourists River and Tokyo Bay have become cleaner who are lured by the scenic countryside. in recent years. Matsuoka Nowadays, many people I know Nicol Right, things have gradually try to avoid driving as far as possible. become better, but there is still a lot to do.