CASINO INDUSTRY EMPLOYEE SURVEY HOW THE MEN AND WOMEN OF GAMING VIEW THEIR JOBS AND THE INDUSTRY he men and women who work in the U.S. casino industry are the lifeblood of a growing and vital segment of our nation’s economy. More than 750,000 people work at more than 1,000 casino properties in 40 states, providing first- T class customer service and unforgettable experiences to tens of millions of visitors each year. Through careers in gaming, they raise families, pay tuitions and mortgages, and contribute their time and money to make the communities they call home better places to live and work.

A recently conducted survey, with nearly 600 casino employees who work in a wide variety of positions within the gaming sector, thoroughly explores their views and attitudes about their jobs and the casino industry more broadly. Engaging a nationally representative sample of casino workers, the results of the study represent a cross section of employees from both commercial and tribal casinos.

OVERALL JOB DRIVERS OF EMPLOYEE SATISFACTION SATISFACTION IS HIGH When asked more specifically about many different ways, and when taken Survey results show that the vast which aspects of their jobs most together, this positive thinking creates a majority of casino industry employees contribute to their overall fulfillment in critical mass of professionals who truly have exceedingly favorable views of the workplace, one striking takeaway enjoy and are enthused by what they their jobs and their workplaces. At is just how diverse employees’ do. That said, the survey did uncover the most fundamental level, more sources of satisfaction are. In short, a number of key themes driving than eight-in-ten (82%) report they respondents think highly of their jobs in employee satisfaction. are satisfied with their jobs, including more than one-third (34%) who are “completely satisfied.” Conversely, only It’s About the People a fraction (17%) say they are dissatisfied Almost universally, one aspect of their jobs that employees value highly is working in gaming today. their interaction with colleagues and customers.

While opinions on job satisfaction are “How well does each statement describe your impressively high, the extent to which Very well OR personal experience working in the casino industry?” Somewhat well this positive sentiment is shared by almost every identifiable subgroup I enjoy the people I work with within the casino industry workforce is 89% Female employees (92%) and those with household incomes also noteworthy and significant. less than $75,000 per year (93%) are especially happy to be able to work with their existing colleagues. 100 90 84% 85% I enjoy working with the public and customers 82% 82% 80% Baby boomer-aged employees (53–71 years old) get particular 80 77% 83% enjoyment from interacting with customers and patrons through 70 their work (89%), as do employees located in Nevada (86%). Men

Women Satisfaction Goes Beyond Good Pay and Benefits employees While a substantial majority of casino employees surveyed say they receive good

$40,000 or less $40,000 pay (75%) and good benefits (74%), an even greater number voice appreciation for $75,000 or more Commercial casino Employees earning Employees earning some of the less tangible and quantifiable aspects of their work lives. Many note that being treated well by their company, working in a fun industry, being able to Tribal casino employees Tribal make use of their skills and training, and striking a good work/life balance have 100 contributed significantly to their happiness at work. 84% 90 81% 82% 83% 83% 81% 80 “How well does each statement describe your personal experience Very well OR Not that well 70 Somewhat well OR Not well at all working in the casino industry” White Latino I am treated well It is a fun industry My work allows me to It allows for good by my company to work in use my skills and training work/life balance

Gen X (38–52) 19% 14% 19% 23% African American African Millennials (23–37) 80% 86% 80% 77% Baby boomers (53–71)

1 Gaming Means (Small) Business: How Casinos Boost Local Economies, American Gaming Association, 2017, pg. 3. WORK IN GAMING HELPS PRIDE IN THEIR WORK, APPRECIATION OF EMPLOYEES ACHIEVE INDUSTRY’S CORPORATE CITIZENSHIP LIFE GOALS Another set of key takeaways uncovered and by a sizeable margin, respondents Regardless of the industry in which by this study are the unmistakable pride report that on various levels, their someone works, feelings about profes- employees express about their work employers are good corporate sional fulfillment and success are deeply and the appreciation they have for the citizens. For example, 86 percent intertwined with how well they believe way companies in the industry operate. of employees think their employers they are doing in achieving life goals In fact, nearly 8-in-10 employees take the issue of responsible gaming outside the workplace. The results from (78%) directly say they “feel proud to seriously and are committed to helping our survey underscore this exact point– work in the casino industry.” Equally customers play responsibly. employee satisfaction is exceptionally impressive, an even greater number high because they appreciate the (80%) feel so positive about their work in Employees are attuned to, and in many fact the industry has allowed them gaming that they would recommend the cases involved with, what companies to better their personal and families’ industry to a friend looking for a job. are doing outside their properties as lives in a multitude of ways. well. Many of them have seen firsthand Employees’ pride in their jobs goes the industry’s widespread commitment Achieving the American Dream hand-in-hand with how they feel about to environmental sustainability, Nearly three-quarters of all employees the companies for whom they work, philanthropy, and volunteering. (71%) say their job in the casino industry is helping them achieve the American dream. 100 8-in-10 employees are proud 90 79% 78% to work in the casino industry 80 76% 75% 73% 70 60 Very OR Not very OR “How committed do you think the industry Somewhat Not at all

18–37 is in dealing with the following issues?” committed committed

Donating money to community or charitable organizations 74% 17% school degrees try for 10+ years Those who have Those who work Employees aged Using facilities to host community or charitable events 69% 20% Minority employees 40+ hours per week worked in the indus- worked Employees with high Promoting environmental sustainability in and out of 24% the casino workplace 67% Reaching Life Goals Having executives sit on boards of local community 63% 22% While life goals are clearly specific to or charitable organizations each individual, common themes are widespread, such as saving for retirement, paying down debt, owning a home, and growing both personally and professionally. FINDINGS AMONG TRIBAL CASINO EMPLOYEES “How accurate is Very OR each in describing Somewhat the casino industry?” accurate While the commercial and tribal casino sectors share much in common, Native American casinos and the communities in which they are located are also unique Offers employees opportunities to start at the ground floor and work 77% in important respects. As a result of this, some questions in the survey were their way up asked solely of tribal casino employees. Findings show these workers’ views Provides adequate vacation and about the role casinos have played in their communities are decidedly positive on personal time 72% a number of different levels. Provides employees with a wide 70% variety of skills and experience

“Please indicate whether “Thinking about the Casinos Casinos provide Casinos this is something you’ve % who say impact that the casino provide funds resources aid and to help the that help the invest in both been able to do since yes, have you work for has on the been able to tribe develop tribe improve the local you began working in the surrounding community, casino industry.” other business its education and tribal do you agree or disagree opportunities system community Develop a greater sense of personal 53% with the following?” satisfaction or accomplishment 11% 14% 16% Increase savings 48% Very much OR Somewhat agree Reduce debt 48% 89% 85% 84% Very much OR Somewhat disagree Move to a better neighborhood 41% Buy a new house or condominium 40%

Casino Industry Employee Survey American Gaming Association 3 A SNAPSHOT OF FEMALE AND MINORITY EMPLOYEES

hile there are a number of subgroups within the overall survey universe that are particularly upbeat about their work in the industry, women and minorities stand out as being especially positive in this regard. Additionally, W women and minority employees voice more favorable opinions with respect to the industry’s corporate citizenship and impact on its host communities.

Female and Minority Employees’ Attitudes: Standing Out From the Crowd Whether looking at job satisfaction, Job Satisfaction Completely OR Somewhat Satisfied the inclusivity and diversity of the workforce, or casinos’ community All respondents Women Minority employees impacts, on all fronts, women and minorities are disproportionately more favorable toward casinos’ impacts.

82% 84% 84% Workplace Experience Describes your personal experience working in the industry very or somewhat well

Upward Mobility and Diversity “I am treated well by my company.” Very/Somewhat Accurate 100 “Provides opportunities for Q advancement for members of its 90 86% 83% workforce at all levels.” 80% 80 100 70 90 60 80 75%

71% 71%

70 Women 60 Q All respondents All Minority employees Women Minority

employees “I feel safe in my work environment.” respondents

100 89% 90 87% Community Impact Strongly/Somewhat Agree 84% 80 “A strong casino gaming presence in a community makes for a vibrant community.” 70

All respondents Women Minority employees 60 Women 72% 73% 76% All respondents Minority employees

4 Casino Industry Employee Survey American Gaming Association PROFILE OF INDUSTRY EMPLOYEES SAMPLE State of Residence

Educational Attainment Nevada 43% Sex High school 15% Florida 7% graduate or less California 6% Some college/ 39% MALE vocational Ohio 5% 49% College graduate Wisconsin 5% or post grad. 34% New York 4%

Household Income Pennsylvania 4% 35% Michigan 4% Louisiana 3% FEMALE 17% 51% Missouri 2% Oklahoma 2% Less than $35,000 to $35,000 $74,999 Maryland 2% 31% Mississippi 2% Arizona 2% Current Job Type 17% Illinois 1%

Food/Beverage 14% Minnesota 1% $75,000 to More than Dealer 14% $99,999 $100,000 Kansas 1%

Supervisors 11% Kentucky 1% Age Corporate/Front office 11% Texas 1% Gen Z Millennials Cashier 7% 18–22 23–37 New Mexico 1%

Reservations/Front desk 5% Gen X Baby boomers New Jersey 1% 38–52 53–71 Maintenance/Tech./ 5% Idaho 1% Engineer 1% Colorado 1% Housekeeping/Custodial 5% 28% Washington 1% Gaming Engineer 5% 36% Maine, Connecticut, <1% each Security 3% Indiana, West Virginia, 33% Georgia, Montana, Oregon, Bellmen/Porter/Steward 2% Alaska, Massachusetts, North Dakota, Delaware, Other 18% Alabama and Arkansas

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