DOCSLIB.ORG

What Matters to Customers How Hardware Stores Keep Customers Happy

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
What Matters to Customers How Hardware Stores Keep Customers Happy What Matters to Customers How Hardware Stores Keep Customers Happy A 2006 Market Study Published by Russell R. Mueller Retail Hardware Research Foundation 5822 West 74th Street Indianapolis, Indiana 46278 Phone: (317) 290-0338 Fax: (317) 328-4354 Research conducted by Reginald A. Litz, Ph.D Litz Consulting Services Incorporated Winnipeg, Manitoba Edited by Ellen E. Hackney 2006 4 PREFACE Board of Directors 2006 Russell R. Mueller President Retail Hardware Research Foundation Thomas M. Green Sr. Mayer Hardware The Russell R. Mueller Retail Rochester, New York Hardware Research Foundation was established in 1968 as a living memori- Directors Walter S. Toole al to Russell R. Mueller, managing Bray Ace Hardware director of the North American Retail Winter Garden, Florida Hardware Association from 1952 through 1967. He devoted his career Myron Boswell Russell R. Mueller Retail Hardware Research Foundation to improving the business climate for Orgill Incorporated family-owned retail hardware stores. Memphis, Tennessee The purpose of the Foundation is William Hudson to conduct research and educational activities designed to H.D. Hudson Manufacturing Company improve the retail hardware industry. These activities fulfill a Chicago, Illinois basic need, are of industry-wide interest and application, retain their value over a period of years and perpetuate the John Haka causes for which Russ Mueller worked. All information Midwest Hardware Association developed by the Foundation is made available throughout Stevens Point, Wisconsin the industry. Mac Hardin Funded by an initial grant of $50,000 from the Board of Minnesota-Dakotas Retail Hardware Directors of the North American Retail Hardware Association Association, the Mueller Foundation is organized as a non- Hopkins, Minnesota profit business league. Research and educational projects are funded by voluntary contributions from individuals, compa- Executive Vice President nies and organizations at all levels of distribution throughout John P. Hammond the hardware industry. North American Retail Hardware Association Indianapolis, Indiana The Board of Directors of the Mueller Foundation con- sists of representatives of the major segments of hardware Secretary/Treasurer distribution, including retailing, wholesaling and manufactur- Thomas W. Smith ing. All Board members serve without compensation, assur- North American Retail Hardware Association ing that 100 percent of the Foundation’s income is available Indianapolis, Indiana to finance research and education projects. Acknowledgements Sponsors The Russell R. Mueller Retail Hardware Research Foundation • Distribution America, Charlotte, North Carolina wishes to thank the sponsors of the 2006 market study, What • Do it Best Corporation, Fort Wayne, Indiana Matters to Customers, for their financial support, the nearly 60 • Hyde Tools Incorporated, Southbridge, Massachusetts hardware retailers who distributed questionnaires to customers, • Orgill Incorporated, Memphis, Tennessee the more than 900 consumers who responded to the study and • Robert Bosch Tool Corporation/Accessories Division, Mt. several individuals whose talents and hard work made the study Prospect, Illinois and this report possible. Their support is truly appreciated. • True Value Company, Chicago, Illinois John P. Hammond Individuals Executive Vice President Dan Akers Russell R. Mueller Retail Hardware Research Foundation Nancy Vondersaar Chris Jensen Jesse Carleton Betty Brandon North American Retail Hardware Association 2006 CONTENTS 5 What Matters to Customers Executive Summary 6 Overview 7 Profile of Customer Respondents 9 What Retailers Can Do 9 Methodology 10 Study Results 11 Exceeding Expectations 11 Expressing Opinions 13 Building Relationships 14 Making Shopping Choices 15 High-Performance Difference 18 Appendix 23 Customer Segment Data By Gender 23 By Age and Gender 26 By Type of Customer 32 © 2006 by the Russell R. Mueller Retail Hardware Research Foundation. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means or stored in a database or retrieval system without prior written permission of the pub- lisher. Printed in the United States of America. Single copy price: $50 for hardware/home improvement industry; $100 for non-hardware/home improvement industry. Multiple copy pricing available upon request. 2006 6 EXECUTIVE SUMMARY What Matters to Customers is a market study that measures the success of family-owned retail hardware stores in meeting customer expectations. It defines those expectations and pinpoints the reasons customers choose hardware stores in preference to big-box home improvement centers. More than 900 hardware store cus- the only drawing cards for big-box store to friends and family and would Russell R. Mueller Retail Hardware Research Foundation tomers in 58 major metro, suburban and home improvement centers. Service, return themselves. They said it would be small town markets in 11 states com- convenience and, most importantly, very difficult to find another store that pleted detailed questionnaires designed knowledgeable, pleasant and respectful would meet their needs as well as the to answer three critical questions: employees are hardware store advan- hardware store. What do customers want from tages — by far! When it comes to prod- Nearly three-fourths of respon- their neighborhood hardware ucts, customers go to big-boxes for dents were men. The 46-65 year age stores? Getting expert help is most impor- home improvement items such as lum- group represented half the respon- tant while home delivery is least important. ber and building materials, which hard- dents with just 1.5 percent in the 24 Women have higher expectations than do ware stores are less likely to sell. years and younger group — a matter men in all areas of shopping. And, as cus- Customers prefer hardware stores for of potential concern for hardware tomers age, they put more value in getting core home repair items — plumbing, stores. Half the respondents described expert help, especially when it involves electrical, hardware and tools — and themselves as light do-it-yourselfers, installing a product at home. Although all for niche departments such as house- while 23 percent said they were pro- types of customers want help solving prob- wares and automotives. fessionals. They live close to the hard- lems, this kind of assistance is of greatest In an attempt to see what high-per- ware store and have been shopping at importance to light do-it-yourselfers. formance hardware stores may do dif- their local hardware store for more Are customers getting what they ferently or better, the study isolated than 15 years. They said they visit the want? The stores in this study exceeded those retailers who reported sales per hardware store nearly three times as their customers’ expectations. Customer square foot of $175 or more and net often as they shop at a big-box. ratings of hardware store performance on profit before taxes of 7.4 percent or The study was commissioned by the the factors related to shopping satisfaction higher and segmented responses of Russell R. Mueller Retail Hardware were higher than ratings on importance on their customers. Research Foundation and was conduct- all factors. When asked what the stores In general, it is a matter of doing all ed between November 2005 and April could do better, most could find nothing to of the important things just a little bit 2006 by Reginald A. Litz, Ph.D, Litz suggest. Where they did comment, they better. The high-performance stores had Consulting Services Incorporated, focused on training, saying that in some higher customer satisfaction ratings on Winnipeg, Manitoba. Major funding cases salespeople did not understand basic all shopping factors related to solving came from six industry sponsors — repair problems and how to solve them. problems and providing expert help. Distribution America, Do it Best How do expectations differ To summarize, customers like hard- Corporation, Hyde Tools Incorporated, between hardware stores and big- ware stores. Study respondents gave Orgill Incorporated, Robert Bosch Tool box home improvement centers? their hardware stores a strong vote of Corporation/Accessories Division and Lower prices and wider selection are confidence, saying they would refer the True Value Company. OVERVIEW 2006 7 What Matters to Customers What Matters to Customers How Hardware Stores Keep Customers Happy Two years ago, the Russell R. Mueller complement rather than compete with What Matters to Customers was Retail Hardware Research Foundation big-box product mix. designed to answer three questions: conducted an in-depth study to define the Offer special services – hardware strategies that family-owned hardware stores indicated that they concentrated What are customers looking for stores use to compete with big-box home on services that related directly to the when they go shopping at their improvement centers. Nearly 350 hard- products they sold and that could be local hardware store? ware retailers in major metro, suburban handled quickly on the salesfloor. and small town markets throughout the Winning Retail Strategies detailed Are customers getting what they United States shared their actions in deal- what retailers thought their customers are looking for? ing with big-box competitors. wanted and how they went about provid- How do customer expectations differ That study defined five strategies
Load more

Recommended publications
  • Finance Project
    MASTER OF SCIENCE IN FINANCE MASTERS FINAL WORK PROJECT EQUITY RESEARCH: HORNBACH BAUMARKT AG JOÃO MARIA GONÇALVES PAIVA DÓRDIO RODRIGUES SUPERVISOR: ANA ISABEL ORTEGA VENÂNCIO OCTOBER 2020 Acknowledgements This paper represents the end of a journey started in 2018 and I would like to express my sincerest gratitude to all persons involved in these 2 years of the Masters. Firstly, to Professor Ana Venâncio for the guidance, time and patience, not only during this project, but also during classes. Secondly, to my family, parents, sister and grandmother, for supporting and believing in me. And last but not least, to my friends, new and old, for the moments shared in these past 2 years. i Abstract The following project is a valuation of the company Hornbach Baumarkt AG, based on publicly available information until the 6th November 2020. It follows the format recommended by the CFA Institute. Hornbach Baumarkt AG was chosen due to the interest in wanting to explore and learn about the DIY sector and by it being the only publicly traded German company. Hornbach Baumarkt AG is a Top 10 player in the DIY Home Improvement sector in Europe. It was created in 1993 after an IPO that saw Hornbach AG being subdivided in Hornbach Holding AG (Parent Company) and Hornbach Baumarkt AG, having the original company being founded in 1877, in Landau, Germany, but only making their first IPO in 1987. Today, Hornbach Baumarkt AG is a Child company of Hornbach Holding AG. The valuation was derived from an intrinsic valuation, based on a Discounted Cash Flow (DFC) method, more specifically, through a Free Cash Flow to the Firm (FCFF) perspective.
    [Show full text]
  • Iurc Public's Exhibit No. 1
    FILED March 2, 2020 INDIANA UTILITY REGULATORY COMMISSION STATE OF INDIANA INDIANA UTILITY REGULATORY COMMISSION PETITION OF DUKE ENERGY INDIANA, LLC FOR ) OFFICIAL (1) APPROVAL OF ITS PROPOSED PLAN FOR ) DEMAND SIDE MANAGEMENT AND ENERGY ) EXHIBITS EFFICIENCY PROGRAMS FOR 2020-2023; (2) ) AUTHORITY TO RECOVER ALL PROGRAM COSTS, ) INCLUDING LOST REVENUES AND FINANCIAL ) INCENTIVES IN ACCORDANCE WITH IN. CODE §§ ) 8-1-8.5-3, 8-1-8.5-10, 8-l-2-42(A)AND PURSUANT TO ) CAUSE NO. 43955 170 IAC 4-8-5 AND 170 IAC 4-8-6; (30 AUTHORITY TO ) DSM-08 DEFER ALL SUCH COSTS INCURRED UNTIL SUCH ) TIME THEY ARE REFLECTED IN RETAIL RATES; ) (4) REVISIONS TO STANDARD CONTRACT RIDER ) IURC 66A; AND (5) INTERIM AUTHORITY TO CONTINUE ) PUBLIC'S OFFERING ITS CURRENT DEMAND SIDE MANAGEMENT AND ENERGY EFFICIENCY ) ~IW:O.- -o2D ·/ A I ~ PROGRAMS UNTIL A FINAL ORDER IS ISSUED IN ) 0Al£ REPORTER THIS CAUSE. ) INDIANA OFFICE OF UTILITY CONSUMER COUNSELOR PUBLIC'S EXHIBIT NO.1 PUBLIC (REDACTED) TESTIMONY OF OUCC WITNESS JOHN E. HASELDEN March 2, 2020 ~~L~ Je frey M. Reed -; V 1 Attorney No. 11651-49 Deputy Consumer Counselor Public's Exhibit No. 1 Cause No. 43955 DSM 8 Page 1 of35 TESTIMONY OF OUCC WITNESS JOHN E. HASELDEN CAUSE NO. 43955 DSM 8 DUKE ENERGY INDIANA, LLC I. INTRODUCTION 1 Q: Please state your name, business address, and employment capacity. 2 A: My name is John E. Haselden. My business address is 115 West Washington Street, 3 Suite 1500 South, Indianapolis, Indiana 46204. I am a Senior Utility Analyst in the 4 Electric Division of the Indiana Office of Utility Consumer Counselor ("OUCC").
    [Show full text]
  • The Industryls Annual Report
    2 0 1 5 t doesn’t take an Ivy League economist to we have seen this year, consumers were still explain what happens when consumers very wary about whether these conditions were have more money in their pockets, their tenable. This uneasiness appears to have waned homes’ values increase and they are more in 2015 and can be attributed to several things. MARKET confident about their employment pros- First, consumer confidence was buoyed Ipects and generally comfortable with the state of throughout the year by growth in the job market. the economy overall. They spend more money. Though the job market had expanded in Such has been the case so far in 2015 as home previous, post-recessionary years, unemploy- values headed up, unemployment continued to ment remained high enough that consumers move down and other positive factors came into were still cautious when it came to hopes for play that made average consumers feel a bit more sustained stability. comfortable opening their wallets. Throughout 2015, we saw the unemployment Of course what they did once their wallets were rate drop from 5.7 percent in January down to MEASURE 1 open is also important, and this year consumers 5.0 percent in October , the lowest rate since THE INDUSTry’s AnnuAL REPORT showed their willingness to once again spend April 2008. money to improve and maintain their homes. This rate not only represents the lowest When the year settles out, the North American unemployment in nearly 90 months, but it Retail Hardware Association (NRHA) is predict- is also much more in line with the rates the ing that these favorable economic factors should economy was posting in the four years leading translate to an increase of about 4.9 percent in up to the recession, when home improvement home improvement retail sales for 2015.
    [Show full text]
  • Home Depot Introduction
    HOME DEPOT INTRODUCTION: The Home Depot is an American retailer of home improvement and construction products and services. Headquartered in Vinings, just outside Atlanta in unincorporated Cobb County, Georgia, the Home Depot employs more than 355,000 people and operates 2,141 big-box format stores across the United States (including the 50 U.S. states, the District of Columbia, Puerto Rico, the Virgin Islands and Guam), Canada (ten provinces), Mexico and China. Currently, the world's second largest Home Depot opened on November 14, 2007 on the island of Guam. Established in 1978 by Bernie Marcus and Arthur Blank, the Home Depot Corporation opened its first store in Atlanta, becoming the world’s largest home improvement retailer. They are now the second largest retailer in the United States, offering 40,000 to 50,000 different types of home improvement supplies, building materials, and lawn and garden products. They carry a wide assortment of low-cost products, and offer expert advice and exceptional customer service. As an innovator of the home improvement industry, Home Depot has expanded into Canada, Mexico, Argentina, Chile, and Puerto Rico. Currently there are 1,459 stores including fifty EXPO Design Centers, one Floor Store, and three Home Depot Landscape Supply stores. Home Depot caters to Do-It-Yourself customers, as well as home improvement, construction and building maintenance professionals. Home Depot’s stock went public in 1981 and is traded in the New York Stock Exchange under the ticker symbol, "HD". It is included in the Dow Jones Industrial Average and the Standard and Poor's 500 Index.
    [Show full text]
  • 2019 DIY Trends Revealed Exclusive HAI Research Survey Reveals Diyers Plans for the Coming Year November/December 2018
    Hardware Journal Eggshell 1.pdf 1 23/10/2018 14:19 November/December 2018 NEW The Official Magazine of Hardware Association Ireland BUSINESS TO BUSINESS MAGAZINE OF THE YEAR 2017 ULTRA STRONG DIAMOND FINISH C M DESIGNER Y CM LOW MY SHEEN CY CMY K 2019 DIY TRENDS REVEALED Exclusive HAI research survey reveals DIYers plans for the coming year November/December 2018 THE BEST WOOD & METAL PAINT YOU’LL EVER USE For more details and to order your display please contact your local www.thehardwarejournal.ie Fleetwood rep or call 049-854 7209 COLOUR OF THE YEAR 2019 SPICED HONEY Visit Your Local Paint Specialist Amessage from the CEO It’s been a challenging time for business as we head redecorating their house. Good news for our towards the end of 2018 – a Budget that saw the demise retailers focused on the home improvement/ of the Home Renovation Incentive scheme, due to end DIY side of the business. Read about the latest by the 31st December, with no response as yet received research on pages 42-43. from the Department of Finance or Revenue as to why it HAI Board member and owner of KCR Builders wasn’t extended. Another rise in the National Minimum Providers in Kimmage, Dublin, Dave Gavin shares his Wage due on the 1st January for the third consecutive experience of Staff Misconduct on pages 52-53. Dave year and the disaster for rural Ireland that is the rollout recently (and bravely) shared the impact of thieving on of the National Broadband Plan. This combined with him and his business at the Hardware Conference in May the heightened anxiety over the outcome of Brexit to a packed break-out room and it turns out that there negotiations and a drop in consumer confidence in are many business owners/managers that have been September, the lowest since December 2016, means we through a similar experience.
    [Show full text]
  • Rona Acquires Réno-Dépôt
    PRESS RELEASE For immediate distribution RONA ACQUIRES RÉNO-DÉPÔT Investor conference call and webcast Concerning the acquisition of Réno-Dépôt by RONA, today, April 23 at 9:00 a.m. EDT. To join the conference call: dial 1-800-814-4853. Only financial analysts will be invited to ask questions. The conference call will be webcast at: http://www.newswire.ca/webcast/viewEventCNW.html?eventID=528440 A presentation will be posted shortly before 9:00 a.m. at: http://www.newswire.ca/webcast/viewEventCNW.html?eventID=528440 News conference Concerning this acquisition, today, April 23, 2003, at 11:30 a.m. EDT at the Mount Royal Centre, 2200 Mansfield Street, Cartier Room, Level 3a, Montreal. For those who prefer to join the news conference via telephone, dial: 1-800-814-4857 (English) or 1-800-814-4860 (French) or 1-800-814-4890 (original feed, no simultaneous translation). Only media representatives will be invited to ask questions. The news conference will be webcast at: http://www.newswire.ca/webcast/viewEventCNW.html?eventID=529100 Those who use the webcast will not be able to ask questions. Montreal, April 23, 2003 – RONA Inc. (“RONA”) (TSX: RON), a Canadian leader in the home improvement and gardening industry, is acquiring Réno-Dépôt Inc. (“Réno-Dépôt”) from British multinational Kingfisher plc (“Kingfisher”) (London: KGF; NYSE: KFSGY; Paris: KGF-PAR). RONA will purchase from Kingfisher the 20 big-box Réno-Dépôt stores, 14 of which are located in Quebec and six in Ontario, operating under the name The Building Box. Réno-Dépôt represents a sales area of some 2.1 million square feet and employs approximately 4,300 people.
    [Show full text]
  • Menard Inc, MICHIGAN TAX TRIBUNAL Petitioner, V MOAHR Docket No. 14-001918 City of Escanaba, Presiding Judges Respondent. P
    STATE OF MICHIGAN GRETCHEN WHITMER DEPARTMENT OF LICENSING AND REGULATORY AFFAIRS ORLENE HAWKS GOVERNOR DIRECTOR LANSING Menard Inc, MICHIGAN TAX TRIBUNAL Petitioner, v MOAHR Docket No. 14-001918 City of Escanaba, Presiding Judges Respondent. Preeti P. Gadola Victoria L. Enyart FINAL OPINION AND JUDGMENT INTRODUCTION Petitioner, Menard Inc., appeals ad valorem property tax assessments levied by Respondent, City of Escanaba, against Parcel No. 051-420-2825-100-006 for the 2012, 2013, and 2014 tax years. Steven P. Schneider and Daniel L. Stanley, Attorneys, represented Petitioner; Jack L. Van Coevering and Thomas K. Dillon, Attorneys, represented Respondent. This case is on remand from the Court of Appeals (COA),1 with two instructions regarding the Tribunal’s independent determination of the true cash value of the subject big-box retail building, site improvements and land: (1) take additional evidence with regard to the market effect of deed restrictions2 and (2) allow the parties to submit additional evidence regarding the cost-less-deprecation approach to value. 1 See Menard Inc v Escanaba, 315 Mich App 512; 891 NW2d 1 (2016). 2 Id. at 532. The COA went on to say, relative to the sales approach, “if the data is insufficient to reliably adjust the value of the comparable properties if sold for the subject properties HBU [highest and best use], then the comparable should not be used." MICHIGAN OFFICE OF ADMINISTRATIVE HEARINGS AND RULES MICHIGAN TAX TRIBUNAL 611 W. OTTAWA ST • P.O. BOX 30232 • LANSING, MICHIGAN 48909-8195 • 517-335-9760 MOAHR Docket No. 14-001918 Page 2 of 128 In its prior Final Opinion and Judgment, the Tribunal considered Petitioner’s valuation expert, Mr.
    [Show full text]
  • Home Depot Canada
    CASE STUDY Home Depot Canada Canadian Business History Professor Joe Martin This case was prepared by Tabitha Fritz under the direction of Professor Joe Martin as the basis for class discussion rather than to illustrate either effective or ineffective handling of a managerial situation. Copyright 2015 by the Governing Council of the University of Toronto. To order copies or request permission to reproduce materials, write to the Rotman School of Management, Business Information Centre, Toronto, M5S 3E6, or go to www.rotman.utoronto.ca/bic. No part of this publication may be reproduced, stored in any retrieval system, used in a spreadsheet, or transmitted in any form or by any means, whether by photocopying, recording or by electronic or mechanical means, or otherwise, without the written permission of the Rotman School of Management. Home Depot Canada Introduction Bernie Marcus and Arthur Blank looked across the table at one another in the boardroom of their Atlanta headquarters. It was nearing the end of 1992, and the company that the two men had started and grown together — The Home Depot — was widely regarded as the world’s leading retailer in the home improvement industry. Despite their success, however, they recognized that their rapid expansion in the U.S. would soon begin slowing down. “Maybe we should start thinking about going into new countries,” Bernie said. “There’s got to be a market for us in more places that just the U.S.” “I’ve been thinking the same thing,” said Arthur. “But we’ll also have to think about things like foreign exchange risk, and how to make sure we’re selling products that fit the building standards wherever we go.” “Those things are all manageable, Art.” Bernie replied.
    [Show full text]
  • HARDWARE RETAILING | December 2018 2018
    24 HARDWARE RETAILING | December 2018 2018 Market Measure The Industry’s Annual Report hile 2018 has shaped up to be another relatively strong year for sales in the What We’ll Cover home improvement industry, we may be W facing a perception problem that could 28 Industry Breakdown temper growth in the months to come. Let’s talk about some of the positive forces that have allowed the home improvement retailing industry to once 29 Chain Results again outpace overall retailing this year. The driving force behind home improvement retail 30 Cost of Doing Business Study sales for the first half of 2018 has been the economy. Unemployment figures remain low, wages have risen and housing prices are up. Though interest rates have risen, 32 Retail Store Performance they are still low by historical standards. This good economic news translates to more consumers buying and selling homes and renovating. 34 Financial Profiles The positive housing momentum has resulted in strong performance. Every source we use to monitor the home 36 Industry Year in Review improvement market reports strong sales in 2018. The North American Retail Hardware Association (NRHA) estimates predict that industry sales for 38 Housing Market Outlook 2018 should come in at approximately $394 billion, an increase of about 5.5 percent over 2017. This number is slightly higher than we predicted 40 Economic Outlook last year, partly as a result of interest rates holding steady and also because of the way product sales 42 Canadian Retail Report were driven by record storm preparation and damage experienced in various parts of the country.
    [Show full text]
  • Canada's Leading Home Improvement Retailers
    HARDLINES.CA CONNECTING THE HOME IMPROVEMENT INDUSTRY THIRD QUARTER / 2014 MEET THE STEPPING PLUS: NEW BOSS OUT Q New face at Federated Co-op Watch out. A new Q Statistics shed light on the industry Terry Davis is generation of Q Products at National Hardware Show the new CEO of women taking Home Hardware control at retail Q New pricing as currency drops Q Visions for guiding your growth HOME IMPROVEMENT QUARTERLY THIS IS IT! T O P 2 O Canada’s Leading Home Improvement Retailers: How big. How many. How much. Canadian Publications Mail Agreement # 42175020. POSTMASTER: Send address changes to Hardlines Home Improvement Quarterly, 360 Dupont St., Toronto ON Canada M5R 1V9 IT’S MORE THAN A COLOR It’s a way of being, thinking and behaving. For more information, contact Jean Falardeau, executive vice-president Telephone : 1 800 361-0885 MORE THIRD QUA RTER / 2014 THAN VOLUME 4, NO. 3 416-489-3396 EDITOR Michael McLarney, [email protected] JUST A ASSISTANT EDITOR Sigrid Forberg CONTRIBUTING WRITERS John Caulfied MAGAZINE Geoffrey McLarney HHIQ IS ONE FACET OF THE HARDLINES INFORMATION Bill Wilson NETWORK. SINCE 1995, WE’VE BEEN DELIVERING THE ART DIRECTION Shawn Samson, TwoCreative.ca MOST UP-TO-DATE INFORMATION DIRECTLY TO YOU. PUBLISHER Hardlines and HHIQ conduct surveys, follow up leads, and create the press Beverly Allen, [email protected] releases that other magazines copy. MARKETING MANAGER Brady Peever, [email protected] Size of the industry? Ask Hardlines, just like the Globe and Mail and BNN do. Interested in how many locations a retailer has, their estimated sales, SKUs, ACCOUNT AND PRODUCTION MANAGER corporate management, buyers, etc.? It’s in our annual Who’s Who Directory.
    [Show full text]
  • Canada's Top 20 Home Improvement Groups
    HARDLINES.CA CONNECTING THE HOME IMPROVEMENT INDUSTRY THIRD QUARTER / 2016 RONA WINNING SELL LIKE ACQUISITION AT RETAIL A PRO Now that Lowe’s An ORA judge Seven easy has finalized weighs in on the steps to the deal, formula increasing your what’s next? for success. sales every time. HOME IMPROVEMENT QUARTERLY FEATURE STORY CANADA’S TOP 20 HOME IMPROVEMENT GROUPS HARDLINES’ definitive annual report on the top players in hardware and home improvement retailing. Canadian Publications Mail Agreement # 42175020. POSTMASTER: Send address changes to Hardlines Home Improvement Quarterly, 528 Queen Street East, Toronto, ON M5A 1V2 IT’S MORE THAN A COLOR It’s a way of being, thinking and behaving. For more information, contact Jacques Pelletier, First director — Business development Telephone : 1 800 361-0885 MORE WAYS BOISE CASCADE CAN HELP YOU WIN MORE HOMEBUILDER BUSINESS. HOME IMPROVEMENT QUARTERLY BETTER ENGINEERED WOOD PRODUCTS: THIRD QUARTER / 2016 • VOLUME 6, NO. 3 UÊ ÃiÊ >ÃV>`iÊ>iÃÊÃÌÀ}]ÊÊÊÊÊÊ 528 Queen Street East, Toronto, ON M5A 1V2 • 416-489-3396 ÊÊÊ}`}Ê«À`ÕVÌðÊÊÊ ÊÊÊÕ«Ê>ÌÊÌ iÊvÀ>}ÊÊ>ÊiÜÊÊ ÊÊÊ iÊ>`ÊÞÕÊà Õ`½ÌÊÊ EDITOR & PRESIDENT PUBLISHER ÊÊÊÃiiÊÕ}ÞÊ}ÕiÊÃi>ÀÃ]Êi}LiÊÊ Michael McLarney, [email protected] Beverly Allen, [email protected] ÊÊÊÃÌ>«ÃÊÀÊÀiÃ`Õ>Ê}Ài>Ãi°Ê MANAGING EDITOR MARKETING DIRECTOR Sigrid Forberg, [email protected] Katherine Yager, [email protected] CONTRIBUTING WRITERS ACCOUNTING John Caulfield, Geoffrey McLarney, Margaret Wulff, [email protected] DEPENDABLE NATIONWIDE DELIVERY: Rob Wilbrink, Bill Wilson UÊ9Õ½ÊÜÀÊÜÌ Ê`i«i`>LiÊÊ ADMINISTRATION ART DIRECTION [email protected] ÊÊÊ`i>iÀÃÊÜ iÀiÛiÀÊÞÕ½ÀiÊÊ Shawn Samson, TwoCreative.ca ÊÊÊV>Ìi`Ê>VÀÃÃÊ >>`>° UÊ7iÊÃÕ««ÞÊÌ iÊ«À`ÕVÌÃÊÞÕÊÊ Hardlines Home Improvement Quarterly is published four times a year by Hardlines Inc., ÊÊÊÜ>Ì]ÊÜ iÊ>`ÊÜ iÀiÊÞÕÊÊ 528 Queen Street East, Toronto, ON M5A 1V2.
    [Show full text]
  • Location, Location
    Location, Location, DisruptionHere’s looking at the Top 300 home improvement retailers 00 Scoreboard p 3 pro To vi 6 de 01 d he year 2015 gave the home optimism and, more importantly, sales. fueled by industry-shaking acquisitions. Builders 2 b improvement industry an Another barometer of home improvement FirstSource acquired perennial leader ProBuild y TOP opportunity for steady growth. health is the performance of the national home Holdings, while BMC did the same with Stock. T Housing starts led the way with centers. Home Depot and Lowe’s, ranked Nos. 1 The Top 300 Scoreboard is based on SEC 300 a 10.8% year-over-year gain, and 2, took advantage of the recovery, showing filings, public documents and original research. finishing with 1.1 million, the highest number sales gains of 6.4% and 5.1%, respectively. Sales figures are for the most recently completed since 2007. Similarly, single-family starts New to the HBSDealer Top 10 this year are fiscal year. The full Top 300 list can be found at increased 10.2%. That paved the way for Builders FirstSource and BMC, both leaps HBSDealer.com. Store Store Store Rank Company Name 2015 Sales DIY% Count Rank Company Name 2015 Sales DIY% Count Rank Company Name 2015 Sales DIY% Count 1 The Home Depot 88,519,000,000 65% 2,274 5 Menards * 10,000,000,000 95% 285 9 BMC 2,890,200,000 5% 147 home center home center LBM Atlanta, Ga. Eau Claire, Wis. Atlanta, Ga. homedepot.com Menards.com N/A 2 Lowe’s 59,074,000,000 70% 1,857 6 Sherwin-Williams 7,210,000,000 20% 4,047 10 Harbor Freight Tools * 2,707,000,000 80% 705 home center paint store hardware store Mooresville, N.C.
    [Show full text]