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Tri-Rail On-Board Survey Analysis

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Tri-Rail On-Board Survey Analysis University of South Florida Scholar Commons CUTR Research Reports CUTR Publications 10-1-1991 Tri-Rail On-Board Survey Analysis CUTR Follow this and additional works at: https://scholarcommons.usf.edu/cutr_reports Scholar Commons Citation CUTR, "Tri-Rail On-Board Survey Analysis" (1991). CUTR Research Reports. 231. https://scholarcommons.usf.edu/cutr_reports/231 This Technical Report is brought to you for free and open access by the CUTR Publications at Scholar Commons. It has been accepted for inclusion in CUTR Research Reports by an authorized administrator of Scholar Commons. For more information, please contact [email protected]. TRI-RAIL ON-BOARD SURVEY ANALYSIS Prepared for: Tri-County Commuter Rail Authority By: Center for Urban Transportation Research College of Engineering University of South Florida October 1991 FOREWORD Under contract with the Tri-County Commuter Rail Authority, the Center for Urban Transportation Research (CUTR) conducted an on-board survey of Tri-Rail patrons on March 28 and March 30 of 1991. A summary presentation of the survey .results was made before the Tri-Rail Board of Directors on May 10 and the detailed survey results and analysis are provided in this report. The following CUTR staff assisted in conducting the on-board survey and in the preparation of this report: Project Director: Steven E. Polzin, P.E., Pb.D., Deputy Director for Policy Analysis Project Managers: Survey Implementation, Timothy Lambert, Research Associate Survey Analysis, William L. Ball, Research Associate Staff Support: Eric Hill, Research Associate Stacey Bricka, Research Technician Joel Rey, Graduate Research Assistant It TABLE OF CONTENTS I. INTRODUCTION . 1 Il. OVERVIEW OF SYSTEM . 2 m SURVEY OBJECTIVES . 5 IV. SURVEY METHODOWGY . 6 V. SURVEY ANALYSIS . U Demographic Information . .. • . 13 Travel Behavior . 27 User Satisfaction . 83 VI. SUMMARY/CONCLUSIONS . 101 VII. fVfURE APPLICATIONS AND SUBSEQUENT SURVEYS . 105 APPENDIX A • Survey Instrument . • . A-1 APPENDIX B • Sullllll3ry ol Survey Results . • . B-1 iii this page • IS blank iv LIST OF TABLES Table 1 Thursday, 03/28/91, Response Rate By Direction, Time, and Train . 8 Table 2 Saturday, 03/30/91, Response Rate By Direction and Train . .. 9 Table 3 Response Rates By Question .... ... ..............•.. .... 10 Table 4 Comparison of Age Categories .. ... • .. .. ......... • ... .... 14 Table 5 Comparison of Gender Population ............ .. .. .. ... ... 16 Table 6 Demographic Comparisons With Bus Riders in Florida .. ... ... 26 Table 7 Satisfaction With Fare Structure .......................... 44 Table 8 Origin and Destination Stations, Weighted Total Response . 47 Table 9 Origin and Destination Stations, Thursday Response .... .. .. 48 Table 10 Origin and Destination Stations, Saturday Response ........... 49 Table 11 Trip Length Frequencies by Weekday and Weekend .• ........ .• 55 Table 12 Satisfaction With the Availability of Parking by Station . 61 Table 13 Satisfaction With the Availability of Buses by Station . 63 Table 14 Trip Purpose. Origin/Destination, Weighted Total Response . 65 Table 15 Trip Purpose • Origin/Destination, Thursday Response .. .. ..•.. 66 Table 16 Trip Purpose • Origin/Destination, Saturday Response . • . 67 Table 17 How did you first learn about Tri·Rail? ..............•...... 70 Table 18 Frequency of Use and Residency Status .................... 71 v Table 19 Alternative Transportation and Automobile Ownership .... 72 Table 20 Ridership Profiles . 73 Table 21 User Satisfaction Ratings . .. .............. ............ 98 Table 22 The Area Where Improvements Would be Most Helpful . • . 100 Table 23 Ridership Profiles .................................... 101 Table B-1 Question 1. How many months have you been using Tri·Rail? . B-2 Table B-2 Question 2. Will you be riding Tri-Rail on your remm • ? trip. .. 0 • • • • • • • • • • 0 •••• 0 0 • • • • • • • • • • • • • • • • • • B-2 Table B-3 Question 3. Where did you come from before you started this trip? . B·3 Table B-4 Question 4. What are the major cross streets nearest this!ocation. ? . ... B-3 Table B-5 Question 5. Approximately what time did you start your . ? trlp. ..... 0 •••• 0 .... 0 • 0 • 0 0 •••••• 0 •••••• 0 ••••••• Table B-6 Question 6. How did you get to the train stop? . • . • B-5 Table B-7 Question 7. You got on this train at which station? . • • . • • • • • • • B-6 Table B-8 Question 8. You will get off the train at which statlon.. ? . ... ... ..... B-1 Table B-9 Question 9. Where are you going now? • • . • . B-8 Table B-10 Question 10. Approximately what time will you compI ete this trtp..? . Tab!e B- 1 1 Quesuon . 11 . What IS. your final d esunatton.. ? • ......... • ...... Table B-12 Question 12. How will you get to your final destination? 0 • • • 0 • •• B-10 Table B-13 Question 13. What type of fare did you pay when you first boarded the uain? ........................... B-10 . VI Table B-14 Question 14. How often do you ride the train? . B-11 Table B-15 Question 15. What is the most important reason you n'd e th e tram. ? . ........... .. .. ...... .. B-11 Table B-16 Question 16. How would you make this trip if not by tratn. ?. B-12 Table B-17 Question 17. Age . B-12 Table B-18 Question 18. Gender . B-13 Table B-19 Question 19. Ethnic Origin . B-13 Table B-20 Question 20. Total Annual Household Income . B-14 Table B-21 Question 21. How many vehicles are owned by your household? . B-14 Table B-22 Question 22. What do you consider yourself? . B-15 Table B-23 Question 23. Were you an experienced public transportation rider before using Tri-Rail? . B-15 Table B-24 Question 24. How did you first learn about Tri-Rail? . B-15 Table B-25 Question 25a. Availability of parking at station . B-16 Table B-26 Question 25b. Availability of buses to/from the station • • • • 0 • • • • • • • • • • • • 0 • • • • • • • • 0 • • • • • • • • • • • • • B-16 Table B-27 Question 25c. Days on which trains run . • . .. •.• . • B-16 Table B-28 Question 25cl Hours of service. B-17 Table B-29 Question 25e. Frequency of service . .. • . .. .. .. •... B-17 Table B-30 Question 25f. Travel time .... .. .. ..• . ... B-17 Table B-31 Question 25g. On-time performance of the train ..• . • .. .... B-18 Table B-32 Question 25b. Ease of transferring . • . • . B-18 Table B-33 Question 25i. Cost of riding the train • • •• 0 • 0 • 0 • • • • • • • • • • • 0 0 · B-18 vii Table B-34 Question 25j. Availability of train route information and changes . B-19 Table B-35 Question 25k. Vehicle cleanliness and comfort . • . B-19 Table B-36 Question 251. Employee courtesy . B-19 Table B-37 Question 25m. Security (on train and while waiting for train) . B-20 Table B-38 Question 25n. How do you feel about Tri-Rail service, m. gener aJ?. B-20 Table B-39 Question 26. In question 25, a through m, list the three areas where improvements would be most helpful . B-21 VUl LIST OF FIGURES Figure 1 Brief History of Tri-Rail ...................... ... .. 2 Figure 2 Tri-Rail System Map ... ..... .. .. .... .. ........ 3 Figure 3 Average Daily Ridership Trend • • • • • • • • • 0 • • 0 • • • • • • • 0 • • • • • • 4 Figure 4 Age, Weighted Total Response 15 Figure 5 Age, Thursday Response . • . • 15 Figure 6 Age, Saturday Response . .. 15 Figure 7 Gender, Weighted Total Response ............ • ....... .. ... 17 Figure 8 Gender, Thursday Response . 17 Figure 9 Gender, Saturday Response ....................... .... 17 Figure 10 Ethnic Origin, Weighted Total Response ...........• . .. .. ... 19 Figure 11 Ethnic Origin, Thursday Response • • • 0 • •• 0 • • • 0 0 • • • • • • • • • 0 •• 19 Figure 12 Ethnic Origin, Saturday Response • 0 • 0 0 0 • 0 • • • • • 0 • • • ••• • 0 •• • 19 Figure 13 Annual Household Income, Weighted Total Response ......... 21 Figure 14 Annual Household Income, Thursday Response . • . 21 Figure 15 Annual Household Income, Saturday Response 21 Figure 16 Auto Ownership, Weighted Total Response .. ... ...... 23 Figure 17 Auto Ownership, Thursday Response . .. .... .. .... .... .. 23 Figure 18 Auto Ownership, Saturday Response .....•..•.. .... ... ... 23 Figure 19 Residency Status, Weighted Total Response ...... .... .... .. 25 Figure 20 Residency Status, Thursday Response . • . • . • • . • . • . •. 25 Figure 21 Residency Status, Saturday Response . .. 25 ix Figure 22 Length of Use, Weighted Total Response ... ..... ... ....... 29 Figure 23 Length of Use, Thursday Response . ........ ............. 29 Figure 24 Length of Use, Saturday Response .•........... .... .. ... .. 29 Figure 25 Public Transportation Experience, Weighted Total Response ..... 31 Figure 26 Public Transportation Experience, Thursday Response . 31 Figure z:7 Public Transportation Experience, Saturday Response 31 Figure 28 Frequency of Use, Weighted Total Response ..... .......... 33 Figure 29 Frequency of Use, Thursday Response .... ................ 33 Figure 30 Frequency of Use, Saturday Response ..................... 33 Figure 31 Trip Purpose, Weighted Total Response ..... .. ..•..... ...• 35 Figure 32 Trip Purpose, Thursday Response ..•...................... 35 Figure 33 Trip Purpose, Saturday Response . ... 35 Figure 34 Reason for Riding Train, Weighted Total Response •.•......... 37 Figure 35 Reason for Riding Train, Thursday Response . .. 37 Figure 36 Reason for Riding Train, Saturday Response ....•.......... 37 Figure 37 Alternative Mode of Transportation, Weighted Total Response ..• 39 Figure 38 Altemative Mode of Transportation, Thursday Response ....•... 39 Figure 39 Altemative Mode of Transportation, Saturday Response •........ 39 Figure 40 Time Trip Began, Thursday Response . • . • • • • . • . • . 41 Figure 41 Time Trip Began, Saturday Response • • • . • . • . • . • . 41 Figure 42 Round Trip or One-Way, Weighted Total Response .. ... ...... 43 Figure 43 Round Trip or One-Way, Thursday Response ...•...•.. ...... 43 X Figure 44 Round Trip or One-Way, Saturday Response . 43 Figure 45 Fare Type, Weighted Total Response . • . 45 Figure 46 Fare Type, Thursday Response . 45 Figure 47 Fare Type, Saturday Response . • . 45 Figure 48 Station Activity, Weighted Total Response . • . 51 Figure 49 Station Activity, Thursday Response . ..
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