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Maryland Statewide Transit Plan

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Maryland Statewide Transit Plan Maryland Statewide Transit Plan Survey Please take a moment to tell us about your priorities for and experience with transit in Maryland. We appreciate your valuable input! The Maryland Statewide Transit Plan is an initiative of the Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) and will provide guidance on the need for transit services and connectivity in Maryland. The Statewide Transit Plan will be a 50-year vision for transit, based on existing state, regional and local plans, proposed projects, and analysis of future activity centers, demographics, and transit needs. For more information, or to request this information in an alternate format or translated into another language, please use the contact information listed below. Para más información, o para pedir esta información en un formato alternativo o traducido a otro lenguaje, por favor contacte el departamento nombrado abajo. Contact Information Office of Planning and Capital Programming E-mail Address: [email protected] Office of Customer and Community Relations Phone Numbers: 410-767-3999 / 866-743-3682 / TTY 410-539-3497 / Maryland Relay 7-1-1 Current Transit Experience Please answer these questions based on how you traveled BEFORE THE COVID-19 PANDEMIC. 1 Create your own automated PDFs with JotForm PDF Editor What are your primary modes of transportation? (Select up to 3) Bus Rail Paratransit By foot, wheelchair, or other mobility device Bicycle or scooter Taxi or app-based transportation (i.e. Uber) Driving a personally-owned vehicle Do you use transit? Please answer based on how you traveled before the COVID-19 pandemic. Yes, I use transit sometimes or often No, I do not use transit I Use Transit Complete this section if you use transit sometimes or often. Please answer these questions based on how you traveled BEFORE THE COVID-19 PANDEMIC. How often do you use transit in Maryland? Daily A few times per week A few times per month A few times per year Why do you use transit? (Select all that apply) To save money To save or better utilize time It is a safer way to travel It is a more environmentally-friendly way to travel It is a less stressful way to travel To socialize with other riders I do not own or have access to a car Parking is difficult and/or expensive I am unable to drive due to a disability 2 Create your own automated PDFs with JotForm PDF Editor I am unable to drive for other reasons How do you usually get to your transit stop or station? By foot, wheelchair, or other mobility device By bicycle or scooter Taxi or app-based transportation (i.e. Uber) Driving a personally-owned vehicle Carpooling or getting dropped off Which of the below transit services do you use at least twice a week? (Select all that apply) Allegany County Transit Annapolis Transit Anne Arundel County Office of Transportation Baltimore County CountyRide Calvert County Public Transportation Carroll Transit System/TrailBlazer Cecil Transit Charles County VanGO Charm City Circulator Delmarva Community Services Frederick TransIT Garrett Transit Service Harford Transit LINK MDOT MTA BaltimoreLink (Bus, Light Rail, Subway, or Paratransit) MDOT MTA MARC Commuter Rail or Commuter Bus Montgomery County RideOn Ocean City Transit Prince George’s County’s The Bus Queen Anne’s County Ride Regional Transit Authority (RTA) Shore Transit St. Mary’s STS Transit Washington County Transit Washington Metropolitan Area Transit Authority (WMATA) Metrorail, Metrobus, or MetroAccess 3 Create your own automated PDFs with JotForm PDF Editor Other College or University Affiliated Transit Service Which parts of your transit trip/service are currently working well? Which need the most improvement? Works Great Needs Some Needs Major for Me Improvement Improvement Finding information to plan or adapt my trip Understanding and purchasing fares for my trip Finding and getting to/from the transit stop or station Waiting at transit stops or stations Riding and getting on and off the transit vehicle Transferring between different routes or services Customer service and transit staff interactions Which of the below destinations are the most difficult for you to reach by transit? (Select up to 3) Work School Shopping Errands/Groceries Medical Appointments Entertainment/Sporting Events Recreation/Parks I Do Not Use Transit Complete this section if you do not use transit. Please answer these questions based on how you traveled BEFORE THE COVID-19 PANDEMIC. 4 Create your own automated PDFs with JotForm PDF Editor Why do you currently not use transit? (Select all that apply) It doesn’t go where I need to go It takes too long or isn’t frequent enough I didn’t know the service existed I don’t know how to use the service I feel safer on other modes of transportation It isn’t flexible enough for my schedule It costs too much money My job provides free or discounted parking but no transit benefits What would it take for you to consider using transit? If you would consider using transit, what type of trips would you be most likely/willing to switch to transit? (Select all that apply) Work School Shopping Errands/Groceries Medical Appointments Entertainment/Sporting Events Recreation/Parks Future Transit Experience We want to know your top priorities for transit in Maryland over the next 50 years. What regional and statewide destinations would you like to be able to access by transit in the future? (Select all that apply) Employment opportunities Recreational/social activities School/college Shopping/errands 5 Create your own automated PDFs with JotForm PDF Editor Medical centers and hospitals Food access Airports, cruise terminals, train stations, and other long-distance modes of travel Complete this sentence: In 50 years, my top priorities for transit in Maryland are… (Select up to 4) Providing local connections/short trips within a community or county Providing regional connections/long trips within a region or statewide Providing equitable mobility for people of all abilities, races, and incomes Contributing to reduced environmental impacts in the state Ensuring a safer and more comfortable experience Supporting the ability to live car free or with less car travel Adopting the latest technology advances to improve efficiency and convenience Future Needs and Outcomes What about transit needs the most improvement over the next 50 years? (Select up to 3) Safety and security Resiliency and state of good repair Equity and accessibility Reliability and quality customer experience Access to economic opportunity Innovation and technology Expansion and multi-modal integration Environmental and fiscal sustainability 6 Create your own automated PDFs with JotForm PDF Editor What should be prioritized to achieve a SAFE, SECURE, AND RESILIENT transit system over the next 50 years? (Select up to 3) Avoid service disruptions from major weather events or other emergencies Decrease or eliminate crimes occurring on the transit system Decrease or eliminate injuries and deaths on the transit system Reduce the spread of germs on the transit system Educate staff and riders often on safety protocols and emergency response procedures Improve the safety of pedestrian and bike access to transit stops and stations What should be prioritized to provide INCLUSIVE, EQUITABLE, AND ACCESSIBLE transit choices? (Select up to 3) Expand affordable and discounted fare programs and policy Ensure transit stops and stations are accessible for people with disabilities Communicate transit information in multiple languages and formats Invest in staff and programs to establish diversity, equity, and inclusion in the transit workforce Ensure transit service supports mobility needs regardless of income or race Work directly with communities to identify and address specific transit needs What should be prioritized to deliver a RELIABLE AND QUALITY CUSTOMER EXPERIENCE? (Select up to 3) Engage and survey transit riders regularly to inform future transit improvements Beautify transit stations and vehicles with unique branding and art installations Increase the availability of customer service staff by phone and at transit hubs Provide training, guides, and standards for customer service Share accurate, clear, and timely customer information where it is easy to find Prioritize transit on congested roads to support faster, reliable service Reduce service disruptions due to vehicle and equipment failures 7 Create your own automated PDFs with JotForm PDF Editor What should be prioritized to facilitate ECONOMIC OPPORTUNITY through local and regional transit connections? (Select up to 3) Provide more frequent transit service to jobs Provide more frequent transit service to essential services such as food access and medical care Provide more frequent transit service to education and workforce training destinations Provide more frequent service to flexible, shift-based jobs Encourage construction of new housing and jobs near existing transit services Encourage employers and essential services to locate near existing transit services What should be prioritized to better leverage INNOVATIVE TRANSIT INFRASTRUCTURE AND TECHNOLOGY? (Select up to 3) Invest in connected and automated transit vehicles and infrastructure Invest in energy efficient and low or no emissions transit vehicles and infrastructure Provide amenities like WiFi, cell phone charging, and cell service in stations and vehicles Provide real-time information from all transit and paratransit vehicles Provide mobile and web-based apps for planning and paying for transit services
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