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Charles County Vango Transit Development Plan

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Charles County Vango Transit Development Plan Charles County VanGO Transit Development Plan Final Report January 2019 Charles County Maryland Transit Development Plan Table of Contents Chapter 1: Introduction Background ........................................................................................................................................ 1-1 Transit Development Plan Advisory Committee ................................................................................ 1-1 Overview of the Plan .......................................................................................................................... 1-3 Chapter 2: Review of Existing Conditions Introduction ....................................................................................................................................... 2-1 VanGO Services .................................................................................................................................. 2-1 Ridership Data .................................................................................................................................... 2-4 Operating and Performance Data ...................................................................................................... 2-5 VanGO Route Profiles ........................................................................................................................ 2-6 System Performance .......................................................................................................................... 2-22 VanGO Fare Structure ........................................................................................................................ 2-24 Existing Facilities, Fleet and Technology ............................................................................................ 2-24 Area Providers .................................................................................................................................... 2-27 Previous Plans and Studies ................................................................................................................ 2-33 Chapter 3: Transit Needs Assessment and Demographic Analysis Introduction ....................................................................................................................................... 3-1 VanGO Customer Survey .................................................................................................................... 3-1 Rider Survey ....................................................................................................................................... 3-16 Employer Survey ................................................................................................................................ 3-18 Stakeholder Input............................................................................................................................... 3-20 Population Analysis ............................................................................................................................ 3-25 Transit Dependent Populations ......................................................................................................... 3-29 Title VI Demographic Analysis ............................................................................................................ 3-37 Land Use Profile ................................................................................................................................. 3-40 Summary of Demographic Analysis ................................................................................................... 3-44 Charles County Maryland i Transit Development Plan Chapter 4: Service and Organizational Alternatives Introduction ....................................................................................................................................... 4-1 Service Restructuring ........................................................................................................................ 4-1 Increased Service frequency on Selected Routes ............................................................................. 4-4 Expanded Service Hours on Selected Routes .................................................................................... 4-6 Sunday Service ................................................................................................................................... 4-7 Fare Policy Considerations ................................................................................................................ 4-10 ADA Paratransit Program Considerations ......................................................................................... 4-11 Safety and Security Issues ................................................................................................................. 4-12 Bus Stop Improvements .................................................................................................................... 4-13 Chapter 5: Conceptual Plan Introduction ....................................................................................................................................... 5-1 Strategy and Phasing ......................................................................................................................... 5-1 Title VI Analysis .................................................................................................................................. 5-3 Other Recommendations .................................................................................................................. 5-4 Financial Plan for Operations ............................................................................................................ 5-4 Financial Plan for Capital ................................................................................................................... 5-6 Other Capital Expenses ..................................................................................................................... 5-7 Appendix A: VanGO Route Schedule Appendix B: MTA Performance Standards Appendix C: Customer Survey Appendix D: Community Survey Appendix E: Employer Survey Charles County Maryland ii Transit Development Plan Chapter 1: Introduction Chapter 1 Introduction A Transit Development Plan (TDP) serves as a guide for public transportation improvements in a community or service area for the short-range future. The Maryland Department of Transportation/Maryland Transit Administration (MDOT MTA) requires the Locally Operated Transit Systems (LOTS) in Maryland to conduct a TDP every five years. The LOTS use their TDPs as a basis for preparing their Annual Transportation Plans (ATPs) that serve as their Annual Grant Applications for transit funding. The TDP process builds upon and formulates Charles County’s goals and objectives for transit, reviews and assesses current transit services, identifies unmet transit needs, and develops an appropriate course of action to address the objectives in the short-range future, typically a five-year horizon. The completed TDP for Charles County will serve as a guide for implementing service and/or organizational changes, improvements, and/or potential expansion during the next five-year period. BACKGROUND VanGO is the public transit provider in Charles County, administered by the county’s Department of Planning and Growth Management. Operations are contracted to a private transportation provider, with MV Transportation taking over as provider of services effective July 1, 2017. VanGO operates sixteen public transit routes, as well as specialized transportation services for senior citizens and individuals with disabilities who are unable to access general public services. These services are detailed in this plan. VanGO serves a county with a growing population. The 2010 Census counted a population of 146,551, a 22% increase from the 2000 Census. Recent population estimates show that Charles County’s population continues to increase. The most recent estimates from the American Community Survey (2010-2016) show a population of 157,705, an increase by 8% and outpacing Maryland’s overall population growth. Additional details on Charles County’s demographics that impact public transit services are provided in Chapter 3 of this plan. Charles County Maryland 1-1 Transit Development Plan Chapter 1: Introduction TRANSIT DEVELOPMENT PLAN ADVISORY COMMITTEE An advisory committee was formed to provide input throughout the planning process. At a TDP kick-off meeting committee participants discussed the TDP process, confirmed community outreach efforts, and provided comments on current issues, unmet needs, and possible objectives for the TDP planning process. While input from the TDP Advisory Committee is incorporated appropriately throughout this document, specific comments at the outset of the TDP process included bus stop amenities, safety, regional transit needs and new development. Bus Stop Amenities There is a need for more shelters and benches at bus stops, particularly those that serve the University of Maryland Charles Regional Medical Center and other medical service providers. It would be helpful if the TDP could consider locations of bus stops as well, especially in consideration to visibility and street crossings. VanGO staff stated that they can work directly with Advisory Committee members on specific bus stops and street crossings, as there are funds allocated for more bus stop amenities. Thus, the TDP can look at stop locations and
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