Heads of Delegation Manual Lucerne, Switzerland 11 to 21 December 2021
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HEADS OF DELEGATION MANUAL LUCERNE, SWITZERLAND 11 TO 21 DECEMBER 2021 Version: June 2021 LUCERNE 2021 WINTER UNIVERSIADE Impressum Publisher Verein Winteruniversiade 2021 Horwerstrasse 87, CH-6005 Luzern Tel. +41 41 318 37 27 [email protected] www.winteruniversiade2021.ch Follow us www.facebook.com/lucerne2021 www.instagram.com/lucerne2021 https://twitter.com/lucerne2021 www.linkedin.com/company/lucerne2021 Table of Contents 1. Welcome Messages 8 2. Abbreviations 11 3. Host Country and Host City Lucerne 13 3.1. Vision of the Lucerne 2021 Winter Universiade 13 3.2. Useful Information 13 3.2.1. Weather and Climate 13 3.2.2. Water 13 3.2.3. Official Currency 14 3.2.4. Language 14 3.2.5. Time Zone 14 3.2.6. Security 14 3.2.7. Emergency Numbers 14 3.2.8. Traffic Regulations 14 3.2.9. Electricity 14 4. Key Dates 15 5. Accreditation 16 5.1. Entry Forms and Entry Deadlines 17 5.2. Delegation Quota 18 5.2.1. Delegation Officials 18 5.2.2. Media Liaisons' Quota 18 5.2.3. Additional Officials 18 5.2.4. Extra Officials 18 5.3. Main Accreditation Centre, Accreditation Centre Lenzerheide and Accreditation Centre St. Moritz 18 5.4. Accreditation Procedure upon Arrival 19 5.5. Plan of the Main Accreditation Centre 20 5.6. Plan of the Accreditation Centre Lenzerheide 21 5.7. Plan of the Accreditation Centre St. Moritz 22 5.8. Pictograms 23 5.9. Access and Privileges 23 5.10. Accreditation Cards and Passes 23 5.11. Accreditation Card Loss/Damage 23 6. Sport Entries 24 6.1. Online Sport Entries 24 6.2. Sport Entries Meeting 28 3 6.3. Athlete Replacement 28 6.4. Late Entries 28 7. Visa 29 7.1. Entry into Switzerland or a Country within the Schengen Area 29 7.2. Application Process for a Schengen Visa 29 7.3. Invitation Letter 30 7.4. Visa Fees 30 7.5. Visa Validity Period, Length of Stay and Number of Entries 30 7.6. Required documents when applying for a Schengen Visa 30 7.7. Documents to Present at the Schengen Port of Entry 31 7.8. Support and Contacts 31 8. Customs 32 8.1. Swiss Customs Regulations 32 8.2. Customs Procedures 32 8.2.1. Clearance of Goods 33 8.2.2. Duty-Free Allowance for Individuals 33 8.2.3. Bans and Restrictions 33 8.3. Import and Export of Pharmaceutical Products, Medical Supplies and Equipment 33 8.4. Import and Export of Rifles and Ammunition 34 8.5. When Leaving Switzerland 34 9. Arrival and Departure 35 9.1. Arrival 35 9.1.1. Arrival at Zurich Airport 35 9.1.2. Luggage Tags 37 9.1.3. Arrival at Lucerne Train Station 38 9.1.4. Arrival with Own Vehicle 39 9.2. Departure 39 9.2.1. Departure from Zurich Airport 40 9.2.2. Departure from Lucerne Train Station 40 9.2.3. Departure by Own Car/Bus 40 10. Finance 41 10.1. FISU Registration Fees 41 10.2. Participation Fees 41 10.3. ITO Contribution Fee 41 10.4. Additional Officials 42 10.5. Extra Officials 42 10.6. Team Sport Deposit 42 10.7. Loss/Damage Deposit 42 10.8. OC Bank Account Information 42 4 11. Accommodation 43 11.1. General Information 43 11.2. Rules of Behaviour 43 11.3. Booking Procedures and Deadlines 44 11.3.1. Check-in and Check-out Procedure 44 11.3.2. Information Desks 48 11.3.3. Loss/Damage Deposit 48 11.4. Accommodation Sites 48 11.4.1. Lucerne 48 11.4.2. Andermatt 48 11.4.3. Engelberg 52 11.4.4. Lenzerheide 55 11.4.5. St. Moritz 57 11.5. Delegation Offices 59 11.6. Delegation Meeting Rooms 59 11.7. Delegation Medical Rooms 60 11.8. Silence Room 60 12. Delegation Services 61 12.1. Smartphones and SIM Cards 61 12.2. Delegation Attachés 61 12.2.1. Delegation Attachés 61 12.2.2. Team Sport Attachés 61 12.2.3. Task Assignment and Management 62 12.3. Main Information Centre 62 12.3.1. MIC Desks 63 12.4. Information Desks 64 12.5. Pigeon Box Service 64 12.6. Daily Heads of Delegation Meetings 64 12.7. Certificates and Diplomas 64 13. Food and Beverage 65 13.1. Summary of Services 65 13.2. Breakfast 66 13.3. Main Dining Hall Lucerne 66 13.4. Dining Hall Andermatt 66 13.5. Dining Hall Engelberg 66 13.6. Dining Hall Lenzerheide 67 13.7. Dining Hall St. Moritz 67 13.8. Food and Beverage Services at Competition Venues 68 13.9. Food and Beverage Services for Other Client Groups 68 13.10. Spectating Athletes and Officials 68 14. Transportation 69 14.1. Transportation Desk 70 14.2. Lucerne Transportation Mall 70 14.3. Free Public Transport in Lucerne 70 5 14.4. Transportation to Competition Venues 70 14.4.1. Athletes and Officials Individual Sports 70 14.4.2. Athletes and Officials Team Sports 70 14.4.3. Spectating Athletes and Officials 70 14.5. Opening and Closing Ceremonies 70 14.6. Vehicle Access Parking Permit 71 14.7. Car Service Policy 71 14.7.1. "Lucerne 2021 Car" with Driver 71 14.7.2. "Lucerne 2021 Car" without Driver 72 14.7.3. Delegations’ Own Car 72 14.7.4. Traffic Regulations and General Recommendations 72 15. Rate Card 74 15.1. Rate Card Catalogue and Order Form 74 15.2. Ordering and Payment Procedure 74 15.3. Rate Card Loss/Damage Deposit 74 15.4. Cancellation Policy 74 15.5. Check-in/Check-out Procedure 74 16. Sport 75 16.1. Competition Programme 75 16.2. Competition and Training Schedule 76 16.3. Technical Handbooks 76 16.4. Sport Information Distribution 76 16.5. Sport Information Centre and Sport Information Desks 77 16.6. Team Captain Meetings 78 16.7. Rifles and Ammunition 78 16.8. Access to Ski Lifts 78 17. Medical Services 79 17.1. Covid-19 79 17.2. Contacts 79 17.3. Medical Support 79 17.3.1. Medical Support Services 79 17.3.2. Medical Support Resources 79 17.3.3. Conditions of Medical Assistance 80 17.4. Medical Support Structure 80 17.5. Athlete and Spectator Medical Stations at the Competition Venues 80 17.6. Mobile Medical Crews in the Competition Zones of the Competition Venues 80 17.7. Ambulance Crews at the Competition and Non-Competition Venues 80 17.8. Medical Support in the Accommodation Sites 80 17.9. Dedicated Hospitals and Specialised Medical Facilities 81 17.10. Team Physicians 81 17.11. Import and Export of Medicines and Medical Equipment 82 17.12. Delivery of Medicines and Medical Equipment to the Venues 82 17.13. Sanitary and Epidemiological Support 82 6 18. Doping Control 83 18.1. General Provisions 83 18.2. Prohibited List 83 18.3. Doping Control Stations 83 18.4. Medication Check 83 19. Cultural Universiade 84 19.1. Universiade Park 84 19.2. Cultural Activities at the Venues 84 20. Ceremonies 85 20.1. Opening and Closing Ceremonies 85 20.1.1. Opening Ceremony 85 20.1.2. Closing Ceremony 85 20.1.3. Flag-Bearers 85 20.2. Delegation Welcome Ceremonies 85 20.3 Flower Ceremonies 86 20.4. Medal Ceremonies 86 21. Media Services 87 21.1. Main Media Centre and Media Rooms 87 21.2. Mixed Zones 87 21.3. Media Liaisons 87 21.4. Media Conferences 87 22. Marketing 88 22.1. Use of the Winter Universiade 2021 Logo 88 22.2. Uniform Guidelines for Curling and Ice Hockey 88 22.3. E-Mail Signature 88 23. Ticketing 89 24. Radio Frequency Control 90 25. Security 91 25.1. Access Controls 91 25.2. Security Measures During the Opening and Closing Ceremonies 91 26. FISU World Conference 93 7 1. Welcome Messages Dear friends, On behalf of the International University Sports Federation (FISU), I am very happy to welcome you to the 30th Winter Universiade 2021 in Lucerne. As the Games approach, there is one thing that is certain: the challenges in reaching this point of preparedness have been without precedent. For us, together with the Organising Commit- tee to have made it this far is proof of huge determination on the part of so many, delivering on the promise of international univer- sity sport for thousands of young athletes. All of us at FISU are very much aware of the efforts that have been required from all involved to get this far, and are very much aware of the continued effort that will still be required before we are able to safely and successfully conclude the Lucerne 2021 Winter Universiade. This "Heads of Delegation Manual" represents a part of that creativity and effort. It has been created to provide you with comprehensive information that will help you contribute to the success of the 30th Winter Universiade. We are deeply grateful to the Organising Committee of the Lucerne 2021 Winter Universiade and the supporting public authorities for their continued commit- ment to deliver an exceptional alpine experience. I personally am more than happy that the Winter Universiade is finally returning to my home country after 1962 in Villars and will give you all a warm welcome according to the motto of "Welcome Home". FISU remains here to help you too. Days of friendly sport and sunlit mountains lie ahead. Please accept my best wishes and sincere gratitude for your part in making that welcome vision a reality. Leonz Eder Acting President of the International University Sports Federation 8 Dear Guests, Welcome to Lucerne! We have been looking forward to the Winter Universiade 2021 for many years.