1 IMTC ASIA 2016 diagramando asia.indd 1 7/09/16 9:05 2 diagramando asia.indd 2 7/09/16 9:05 WE WISH TO THANK OUR SPONSORS AND PARTNERS

3 IMTC ASIA 2016 diagramando asia.indd 3 7/09/16 9:05 4 diagramando asia.indd 4 7/09/16 9:05 AGENDA IMTC ASIA 2016 CONFERENCE AND PRE-CONFERENCE AGENDA Monday, Sept 19th, 2016 to Wednesday, Sept 21th, 2016 MONDAY, Sep 19th 8:00 REGISTRATION IS OPEN FOR COURSE & EXHIBITORS ONLY 9:00 Sponsored by MONEY TRANSFER SYSTEM CERTIFICATION COURSE TRADE FAIR Instructor: Hugo Cuevas-Mohr INSTALLATION

13:00 Lunch for Course Parti cipants only 14:00 17:30 MONEY TRANSFER SYSTEM 19:30 TRADE FAIR CERTIFICATION COURSE OPENS AT 2 PM Instructor: Hugo Cuevas-Mohr

17:30 WELCOME RECEPTION 19:30 TUESDAY, Sep 20th 8:00 MORNING COFFEE at the Trade Fair 9:00 9:00 Welcome to IMTC ASIA 2016 - Brief Guidelines: Hugo Cuevas-Mohr & the IMTC Team 10:00

9:10 A world outlook on remitt ances: In a video address made especially for this event, World Bank’s 9:40 Dilip Ratha greets IMTC att endees and shares his views on the state of remitt ances in the world. Mr. Ratha was asked to att end the United Nati ons General Assembly (UNGA) High-Level Meeti ng on Refugees and Migrants in New York, Sept. 19. TRADE FAIR IS OPEN 9:40 A welcome message by The Reserve Bank of India (RBI)- We have invited delegates from RBI to 10:10 parti cipate and address the event. RBI Governor Raghuram Rajan resigned and was replaced by Governor Urjit Patel on Sep 4. 10:10 State of the Global Internati onal Money Transfer & Payments Industry - Hugo Cuevas-Mohr, 10:45 IMTC/Mohr World Consulti ng, explores the facts, the trends & the challenges that are shaping the industry globally. 10:45 COFFEE BREAK Sponsored by 11:30 11:30 PANEL: Indian Payment Banks and the future of the Industry in India: On August 2015, the Reserve 12:00 Bank of India gave way to the fi rst payments banks and we are inviti ng them to come and share their experience, discuss their challenges and the future of money transfers and payments in the country. Panelist: Darpan Anand - FINO PayTech. 12:00 PANEL: Digital Remitt ances to the region: Online/Mobile Remitt ances are sti ll a ti ny fracti on of 12:30 the Global Market but the region, especially India, has probably one of the largest percentages of TRADE FAIR digital remitt ances in the world. Some of the largest actors in the market from the US and Europe IS OPEN share their points of view, their challenges and the potenti al growth of their share of the market. Panelists: Amar Das -Sigue Global Svcs; Sandeep Jhingran, Remitware Payment ; Kaushik Roy, MoneyGram Internati onal. 12:30 PANEL: The State of the industry in Nepal: Panelists examine the state of the industry in Nepal, 13:00 examining the trends, the most important corridors, the Indian Remitt ance Outf low Market (ROM), etc. Panelists: Ritesh, Mitt al - NepalRemit - Suman Pokharel, IME & Nepal Remitt ers Associati on (NRA).

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TUESDAY, Sep 20th AFTERNOON 13:00 LUNCH 14:15 14:15 North America/Europe-India Corridor: From Cash Pick Up Services to Fin Tech Platforms: Amar 14:40 Das has been intrinsically involved with the development of this corridor and with his background, he analyses why this corridor and its huge potential, remains challenging and more complicated that most everyone realizes. Also, how the evolution of the corridor is bringing innovation in chan- nels, distribution, networks, etc. TRADE FAIR 14:40 PANEL: The State of the industry in Bangladesh and Sri Lanka: Panelists examine the state of the IS OPEN 15:05 industry in Bangladesh & Sri Lanka, examining the trends, the most important corridors, the Indian Outflow Market (ROM), etc. Panelist from Bangladesh and Sri Lanka have been invited and we are awaiting their confirmation. 15:05 PANEL: State of the International Money Transfer & Payments Industry in the Gulf Countriesand 15:30 what is at stake for India, Bangladesh, Sri Lanka, Pakistan, Philippines and other countries in the region- Panelist: Sudhesh Giriyan - Xpress Money. 15:30 Sponsored by 16:30 COFFEE BREAK 16:30 Mobile Money, Mobile and the gaining strength of Mobile Network Operators 17:00 (MNOs): An extremely low percentage of Indians use mobile money (less than 1%) compared to Bangladesh (22%) but everyone believes the south asian mobile money market, especially India, is ready to explode although it will take years to reach African stats. (76% in Kenya, 48% in Tanzania, 43% in Uganda) . Regulation has been changing in order to harness the potential of Mobile Money for financial inclusion. MNOs and MTOs share their views and opinions before we open the floor to all participants opinions.Panelists: Suraj Vaghani - TransferTo ; Umesh Wadhwa, Homesend-Mas- TRADE FAIR tercard ; Stuart Butler, Moneygram International. IS OPEN 17:00 PANEL: Is India a Cash-Addicted Country? Should digital services offer cash solutions to users? 17:30 Is the solution to migrate cash-based customers to digital channels the option of rock-bottom fees while they learn and discover the convenience? Is the over-the-counter (OTC) trap a risk for com- panies in India?. Panelists will start the round table and everyone will be able to join and share their views. Panelists: Abhinav Sinha - Eko India Financial Services; Sukesh Malliah, MoneyGram International.

19:30 Night Event! - We are taking a festive group of attendees 22:00 to “THE KINGDOM OF DREAMS” , the most entertaining indian show and dinner you will ever experience! It is the ultimate entertainment destination in Delhi where you can enjoy dance, drama, music, food, local customs and the many faces of India in one unique and remarkable place . Tickets are sold online and at the event. (US 55 each - 3600 INR)

7 IMTC ASIA 2016 diagramando asia.indd 7 7/09/16 9:05 8 diagramando asia.indd 8 7/09/16 9:05 AGENDA WEDNESDAY, Sep 21th 8:00 MORNING COFFEE at the Trade Fair 9:00 9:00 10:00 Morning Announcements - Hugo Cuevas-Mohr & the IMTC Team 9:10 PANEL: The growing Forex Money Transfer (FxMT) Market & the development of B2B Money 9:40 Transfer Services - The FxMT Market is very active, growing and expanding internationally. UK based firms are competing with banks with online solutions and B2B strategies for the NRI custom- ers with speed, price and efficiency. Panelists: Kanchan Kumar, Remitware Payments - Ankush Sharma, Oogvay Advisory. 9:40 The Domestic Money Transfer in India - The Opportunities and Challenges: The Domestic MT 10:10 market in India could be the largest market in the world. The prevailing informality of the domestic money transfer market (estimated at 60-70% of the market), technology developments and the TRADE FAIR growth of agent locations across the country, is creating a huge potential. Is the industry ready IS OPEN to partner and offer international services & products? Panelists: Dr. Anand Shrivastav, Business Correspondent Federation of India (BCFI). 10:10 PANEL: Bank Discontinuance, De-Risking and Access to Banking: Regulators have all stated the . 10:45 importance of Banking Access of Payment Institutions as a key to a healthy, open, fair, safe and an- ti-monopolistic financial system. But large Global Banks are continuing its push to leave the industry unbanked. Companies from India and the region are having a hard time finding reliable banking services in the US, Europe and other countries. Panelists will share their views. Panelists: Sandeep Jhingran, Remitware Payments; Lalit Taneja, Global Association of Risk Professionals 10:45 COFFEE BREAK Sponsored by 11:30 11:30 PANEL: The pioneering remittance opportunities & challenges of Virtual Currencies: Where are 12:00 Remittances & Blockchain heading? Is Bitcoin a potential player in the growing remittance mar- ket? We will hear from entrepreneurs pioneering companies & solutions. Moderator: Hugo Cue- vas-Mohr - Panelists: Mohit Kalra -Coinsecure. 12:00 PANEL: The Indian Remittance Outflow Market (ROM)- The formal Indian ROM is around 7-10 12:35 billion dollars a year and close to 50% goes to Bangladesh, 30% to Pakistan and 10% to Nepal; It is almost 30% of Bangladesh volume, 12% of Pakistan’s and 15% of Nepal (This % is growing after the earthquake). Cross-border money transfers of Indians are not part of these figures. Panelist are asked to discuss the outflow remittance market in India, the informality, the lack of services to TRADE FAIR migrant populations, the challenges & opportunities that exist. The panelists opens the discussion IS OPEN where everyone is invited to share its views. Panelist: Mohammad Khan, GenX Remittance Solutions 12:35 PANEL: Regional Market Outlook - IMTC has invited 3 representatives of the largest providers of 12:50 money transfer services to the regions to give us their personal view of the state of the industry, the outlook with respect to volume, pricing, technology, distribution network and the challenges and new services that are coming into the market. Panelists: Emil Ruban - Ria Money Transfers ; Kaushik Roy, MoneyGram- Or Benoz, Rewire 12:50 RAFFLES - END OF THE CONFERENCE - Stay till the end and win a Mini-IPAD courtesy of our sponsor 13:15

9 IMTC ASIA 2016 diagramando asia.indd 9 7/09/16 9:05 10 diagramando asia.indd 10 7/09/16 9:05 SPEAKERS Darpan ANAND Business professional with over 12+ years working experience in access to financial services, Banking, Financial Services and Insurance (BFSI) & Fast-moving consumer goods (FMCG). His key experience is the delivery & distribution of Banking & Insurance products through Alternate Delivery Channels like Agent, POS/Card, Mobile Money, Web etc in Rural and Semi-Rural eco-systems. Darpan is currently the Vice President – Strategic Alliances at FINO Paytech, an innovator and implementer of technology solutions for financial institutions and one of the firms chosen to receive an in-principle approval from RBI to set up a Payments Bank..

Stuart BUTLER Stuart Butler is currently with MoneyGram International as the Vice- President, Product. He has been been an evangelist and innovator within the payments industry for over twenty years, specializing on e-wallets, mobile wallets, money trans- fer & prepaid cards. Stuart has also provided consulting solutions to a number of ground breaking and innovative businesses, on a global basis. He created mobile marketplace solutions for Millicom Tigo, Etisalat Flooz, MTN Mobile Money, Telenor and Axiata. He is, with his colleague John Wood, founders of qhora “a boutique disruptive digital payments consultancy” obsessive about frictionless payments. He graduated with Honors from Staffordshire University in International Relations in 1994.

Hugo CUEVAS-MOHR President and CEO of Mohr World Consulting, a consultancy based in Miami, Florida and partner with Salvador Velazquez at Mohr World Consulting Americas based in Mexico City. Hugo is a Money Transfer Expert and has been a consultant for a number of companies and financial institutions in the Money Transfer Industry in Latin America, United States and Europe. Since 2001 he began offering his consulting services. He is invited regularly as a Speaker in International Payment Con- ferences on Remittances, NBFIs, Financial Inclusion, Mobile Money, Regulation, etc. His work as a consultant lead to the develop- ment of IMTC, the International Money Transfer Conferences which he directs since 2010.

Amar DAS Managing Director of International Sales for Sigue Global Services, based out of London. He leads and manages a huge network of sales agent locations and the related payment infrastructure spanning across four continents. A veteran of over 20 years in the International Money Transfer industry, Amar has the unique achievement of laying the foundation of the industry in South Asia, Middle East and India as the first Region Head of for the region during mid-nineties. Under his initiative, 17 countries of the region introduced the agent based ‘instant cash transfer’ service. Amar was also involved with major start-up ventures focused on remittances, like Nexxar / Omnex and MoneyDart Global Services in the US where he helped develop their business from conception and planning to implementation stage.

Sudhesh GIRIYAN A leader who focuses on opportunities and solutions when facing challenges. Sudhesh believes in leading his team from the front. Through the years his keen eye for identifying new markets, his knack for building sustainable relationships and always delivering a better value to the customer have been instrumental in transforming Xpress Money into one of the world’s most trusted and well-networked instant money transfer brands. Sudhesh holds a Masters in Business Administration from the Indian Institute of Management, Bangalore (IIM-B), and a degree in Mechanical Engineering from Karnataka, India.

Amit JAIN For more than a decade, Amit Jain has been instrumental in streamlining the Money Transfer Business at Reliance Capital. He has created new benchmarks of growth and profitability for the business. All functions of Business, from Sales, Finance, Operations & Quality, Compliance & Risk and Marketing report to him as Business Head- Money Transfer Service, Banking Correspondent & Gold Coins. Currently he manages a network of more than 10,000 franchisees & a team of 400 employees across India. In 2012 he set up Domestic Money Transfer Business as well in addition to International Money Transfer business for Reliance. He has done his B.Com (Hons) from Delhi University. He has qualified all certifications of National Stock Exchange (NSE) pertaining to financial markets such as AMFI, NSDL, Debt, Derivatives etc.

Sandeep JHINGRAN After a long career in banks on the Remittance and Foreign Exchange Departments, Sandeep Jhingran is now heading Remitware Payments Inc, a Cross Border Remittance Platform that covers all aspects, from Compliance, Client Due Diligence (CDD), Anti-Money Laundering (AML) & Terrorist Financing Compliance, Pre-paid Instruments, Collections, Payments and Vendor Management. Previous to Remitware, Sandeep Jhingran was the Sr. Vice President & Product Head CMS & Remittance for IndusInd Bank for close to 5 years and Product Head at HDFC Bank overseeing the Cash Remittance business for close to 7 years. He developed his Foreign Exchange Service expertise at The Centurion Bank of Punjab.

Mohit KALRA Is the CEO & Founder of Coinsecure.in where a team of passionate Bitcoin enthusiasts have come together to build amazing products to make it easier for Bitcoin users across India. Coinsecure aims to tackle several challenges that have suppressed the progress of growth within the Indian ecosystem aiming to design a wide range of software and hardware that caters to every Bitcoiner’s need. Mohit leads a young and energetic team of Developers, Animators, Graphics Designers, Brand Managers and Startup Champions with a strong security research group looking to optimize speed without any compromise on security. As the Executive Creative Director of Toni Zippers ( Polylace India), Mohit has been engaged in the manufacturing of zip fasteners, commonly known as zippers.

11 IMTC ASIA 2016 diagramando asia.indd 11 7/09/16 9:05 12 diagramando asia.indd 12 7/09/16 9:05 SPEAKERS Sujoy KANJILAL Probably one of the most experienced remittance professionals in South Asia, with more than 20 years’ experience in the financial services industry having worked with major brands in the industry including Western Union, Ria Mo- ney Transfers, Bahrain based EzRemit.and ICICI Bank. Business development, relationship management, identifying and improving processes, system implementation and partnership development have been his major strengths. Sujoy is a Certified Accounting Technician from The Institute of Chartered Accountants of India and graduated from Kolkata University in Financial Accounting and Analysis in 1996. He has been a volunteer for CRY – Child Rights and You, a non-profit organization that supports & works for child rights of underprivileged children in India.

Mohammad KHAN India born remittance & banking professional, an expert with over 13 years of experience in the field and he has extensively covered all major sub- sectors of this domain such as different remittance & payment models, anti-money laundering, worldwide agent expansions, remittance technologies, forex trade ,training & development. He is also an active con- tri-butor of the News letter- “Remittance Focus”. He is presently the Lead Consultant & CEO of GenX Remittance Solutions, a division of UNIREMIT LLP, a consultancy and business support company assisting various global clients in their diverse requirements and facilitating their business expansion in the South East Asia and the Middle East. Mohammad Khan graduated from Aligarh Muslim University and further pursued his Post-Graduate Studies in Business Management graduating from EMPI in New Delhi.

Sheshagiri (Sukesh) MALLIAH MoneyGram’s Head for South Asia, responsible for one of the largest partner franchise for MoneyGram globally, spanning India, Bangladesh, Sri Lanka, Nepal, Maldives & Bhutan. Before joining MoneyGram. He’s spent over 16 years in Business Development, Product Strategy and Operations for organizations like Visa where he was the Director of Prepaid Solutions for India and South Asia & Head of the Global Client Group for Japan, Asia Pacific & Australia for American Express. Accomplished as a result driven business leader, Sukesh’s key role is to strengthen the current relationships in the region and bring in newer formidable partners that provide consumers ease of use and create service differentiation for MoneyGram.

Ritesh MITTAL Executive Chairman of Nepal Remit since 2005. Nepal Remit International (formerly WorldLink Financial Services) is NEPAL based Money Transfer Company with global network with more than 2,000+ payout locations. He is also the Executive Chairman of Zenith Remit since 2011, a Money Transfer company specializing in remittances from Japan to Nepal; the company has played a pivotal role in establishing one of the first Money Transfer Company in Japan, and the Chairman of Travel Mart Nepal since 2014, a travel agency currently dealing in Air Ticketing, Hotel Booking & Holiday Packages. He graduated from Kathmandu University School of Management with an MBA in 2002.

Sebastian PLUBINS Managing Director for EMEA and South Asia (EMEASA) at Ria, the money transfer division of , Inc. (NASDAQ: EEFT). In his current role, he oversees the sales, finances, and operations in Europe and manages two hubs in Dakar, Senegal and Mumbai, India. Sebastian has been an integral part of the organization since 2005, working across differ- ent divisions, including roles as Country Manager for Switzerland and Sales and Marketing Manager for Europe. Sebastian believes that his role also carries with it a social responsibility: to support the reduction of poverty through facilitating the flow of low-cost remittances and to increase financial inclusion for those with limited access to formal financial services. Sebastian holds an MBA in International Business and a Bachelor of Business Administration from Universidad Gabriela Mistral. He also completed postgradu- ate study in Strategy and Innovation from the University of Oxford’s Saïd Business School.

Dilip RATHA Innovative thinker in development finance including remittances, diaspora bonds, sovereign ratings, and struc- tured finance. Lead economist and manager of the Migration and Remittances Unit, World Bank. Founder and Head of the Global Knowledge Partnership on Migration and Development (KNOMAD). Founder and first CEO of Migrating Out of Poverty research con- sortium, currently chair of the Consortium Advisory Group. Adviser to many governments and international forums including Global Forum on Migration and Development, Global Remittances Working Group, African Institute for Remittances, and World Economic Forum’s Global Agenda Council on migration. Prior to joining the World Bank, worked as a regional economist for Asia at Credit Ag- ricole Indosuez, Singapore; assistant professor of economics at the Indian Institute of Management, Ahmedabad; economist at the Policy Group, New Delhi; and lecturer in Indian Statistical Institute, New Delhi. Ph.D. in economics from Indian Statistical Institute, New Delhi.

Kaushik ROY A globally experienced business leader with expertise in payments and financial services who has lived and worked in 4 continents, managing multi-country global teams across both line and staff functions. Kaushik has a proven track re- cord of building and transforming businesses, delivering results, disrupting status quo to bring new ideas to life and shaping future leaders. He is presently the Head of Middle East & South Asia for MoneyGram International since 2014 based in Mumbai. He leads MoneyGram’s business in over 20 countries, that represent over 1/3rd of the global cross-border money transfer market and serves hundreds of thousands of customers, through an exhaustive distribution of retail outlets, banks, ATMs, mobile phones and kiosks. Kaushik studied at Delhi University and St. Stephen’s College majoring in Economics.

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Emil RUBAN India´s Country Manager for Ria Money Transfer since May 2016. With more than 17 years of experience in Busi- ness Development, Sales & Marketing, Product Management and Key Account Management in Financial Services, Emil has extensive knowledge of both urban & rural remittance & payment markets in the Asia Pacific & Middle East Region. With a strong knowledge of in AML, Compliances, RBI guidelines & regulatory frameworks he has worked with the best money transfer companies in the world. He was India Country Manager for Xpress Money Services for three years after close to eight years with Western Union as the Sr. Country Manager, Business Development for South India. Emil graduated from Madurai Kamaraj University with a Master of Business Administration (M.B.A.) in Marketing in 1998 after graduating in Business Administration from the same university.

Ankush SHARMA Co Founder & Chief Executive Officer of Oogvay Advisory LLP a Financial Advisory and Debt Advisory firm with deep domain knowledge and understanding of the markets, coupled with an extensive network of contacts with banks, NBFCs & other financial institutions. As a Banking Professional, Ankush Sharma brings close to 20 years of rich experience in numerous banking areas such as Cross Border & Domestic Remittances, Trade Forex, Foreign Exchange Services, Travel Card Sales and NRI Banking. Ankush attended the Indian Institute of Management, Calcutta where he was part of the Executive Program in Business Management, Corporate Finance & Business Management (2011), the Sikkim Manipal University where he earned a Master of Busi- ness Administration (MBA)in International Marketing (2005); Panjab University where he did his Master’s in Business Administration- Marketing (1999) after finishing his Bachelor of Commerce (B.Com.) in the same university. He is fluent in English, Hindi, Punjabi & French.

Kiran SHETTY Payments & Financial services leader with 20+ years of rich experience and a strong working exposure to International markets & cultural diversities. Kiran is the CEO & Regional Head, India & Sub-Continent for SWIFT since 2016 based in Mumbai. Kiran acquired his experienced in the international money transfer industry at Western Union in 2003 when he joined as the Head – New Products – South Asia becoming later Country Director – North/West India, Nepal & Bhutan (2006-2009), Regional Vice President & Country Head, India, Managing Director, India and Regional Vice President – South Asia, position he held until 2016 when he joined SWIFT. He graduated from the Indian School of Business, AMP, General management in 2008 and has a Bachelor in Commerce from Delhi University. Check his article entitled “India and its growth in the Global Remittance Market” (2015).

Abhinav SINHA Co-founder & COO at Eko India Financial Services Pvt Ltd. Abhinav started his career with a brief stint at Oracle Corporation. Seeking more excitement than the stability of a global MNC could offer, Abhinav joined Six DEE Telecom Solu- tions, a telecom value added services start-up which was founded by his college seniors. I As Co-founder at Eko, Abhinav is currently leading Sales & Distribution, as well as Marketing & Operations – key functions that lie at the foundation for building a very large and scalable business. Abhinav has previously been instrumental in successfully creating the largest partner relationships for Eko. He spends a lot of his time in leadership recruitment & activities linked to organisation building. Abhinav is keenly involved in building the roadmap for technology, product and user interface on the mobile phones for customers. Abhinav holds a Bachelors in Electronics and Communications Engineering from Birla Institute of Technology, Mesra, India.

Lalit TANEJA Regional Director of GARP (Global Association of Risk Professionals) DELHI Chapter since 2011. Lalit is backed by 14 years of industry experience in Business & Technology Consulting in areas of Securities and Capital Markets, Asset Manage-

ment and Treasury Operations. His work experience includes Asset Management Operations, Custody Operations, Product Control,

Business Analysis, GAP analysis, System Integration, Treasury Operations. Currently he is working Independently as a Consultant and Trainer giving Consultancy and Training to corporates on various Risk Management and related areas. Apart from that he is also associated with various Educational Institutions mentoring students. During his corporate journey he has worked closely with leading Financial Organizations across various departments in U.K, US and Canada in various projects covering both Operational and Technological aspects. He started his career as a Financial Analyst for accounting firm EXL Services. Lalit is a graduate from Delhi University and has completed his Master’s in Business Administration with specialization in Finance from SIMS – Pune. He has completed his FRM certification from GARP in 2007.

Suraj VAGHANI He joined TransferTo in 2011 as EVP for the Middle East and is currently the Director-Mobile Money. With a wealth of experience within the remittance and global agent network space, Suraj has extensive business development, CRM and international trading skills gained in previous high–profile roles which include Business Development Director, UK and Ireland, for Western Union super agent, UK Country Manager for & Coinstar Inc. and more recently Business Development Director for Mi–Pay Limited. Suraj holds a BSc Honours in Management Science. Languages Spoken: English, Arabic, Hindi, Gujarati, Urdu.

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Hugo Cuevas-Mohr is President and CEO of Paulina Randmets, is IMTC’s Business Develop- Mohr World Consulting, a consultancy based ment Coordinator since 2015 and the person in in Miami, Florida and the Director of IMTC. charge of the IMTC Team. Native from Guate- Hugo, a native of Guatemala, raised in Co- mala, with a Swedish father and a Guatemalan lombia and living in the USA for more than mother she has lived in both countries and has 20 years, has been part of the money trans- managed to leverage the cultural differences fer industry for more than 25 years. He built to her advantages in her professional career. one of the largest money transfer companies She graduated as an Industrial Engineer then in Latin America which he sold in 2007. He obtained a Master in Marketing and a Diploma also worked with several Money Transfer in Digital Marketing in Guatemala. She worked Companies in the US as well as developing for more than 10 years in Customer Service and numerous conferences, seminars & courses Project Management in different Industries. since 1987 previous to his involvement in the Some of the Companies she worked for include development of IMTC conferences in 2010. Avon, Old Navy, GAP, AC Nielsen and Target. Hugo has a M.S. from Auburn University and a Development Diploma from the Université HUGO CUEVAS-MOHR Catholique de Louvain (Belgium). He is fluent PAULINA RANDMETS in French, Spanish and English.

Claudia, our new Customer Relationship in Glenda was born in Denver, Colorado and has IMTC was born in New Jersey, USA and lives lived in Colombia, Mexico and now resides in in Guatemala since she was 17 years old. Miami, Fl. She earned her BA from California She had the opportunity to work in the textile Christian University in Psychology and The- industry for more than 10 years as product ology. Glenda is the Vice President in PRINT specialist and work for Osh-Kosh, Calvin Klein, XPRESSIONS, a promotional products printing Levi’s, Disney and other brands. company based in Miami, FL and assists a num- She is Professional Translator in both English ber of corporate events, like the IMTC, with its and Spanish, and she has also worked assist- marketing and promotional needs. ing lawyers and notaries. Her first experience Now Glenda is IMTC’s Marketing Coordinator in customer service was with Mastercard, where she is assisting all sponsors & exhibitors Hertz and UPS, jobs that helped her to under- to chose between the many opportunities IMTC stand that the customer is the most important offers taking care of their promotional objec- asset in any company. tives.

CLAUDA ÁVILA GLENDA CORREA

Jasveen is our South Asia Market Research Ana is ITMC´S new Art and Design Coordina- specialist and is providing IMTC with a person tor. She was Born in Guatemala and has been in the region to support our efforts of expand- in the Design Business since 2000. She got her ing the reach of our company and contacting Degree at Rafael Landivar University where she all our colleagues to invite them to take part was part of the Faculty and a Graphic Design in our events and increase our network base Professor for 16 years. Currently she is getting a in a region that is very important for the Inter- Master on Values at Itsmo University. national Money Transfer & Payments Industry. Ana is an art lover, she´s been teaching Art for Jasveen has experience in customer service, Preeschoolers since 2010. sales, social media, marketing and she is a highly motivated entrepreneur. Jasveen is also a journalist and writer, with a Master’s Degree in Communication & Journalism from Sikkim Manipal University and a Bachelor of Arts (B.A.) in English Language and Literature from St Paul’s College in Kerala, India. She is JASVEEN SALUJA fluent in English, Hindi & Punjabi. ANA GARCÍA

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