Padre Dam MWD Staffing Workshop May 17, 2010
Presented by: The Management Team
1 Agenda
1.Workshop Goals 2.Introduction & Historical Data 3.Department Services and Organization - Operations - Engineering - Finance - Communications - Human Resources - Administration 4.Questions & Answers
2 Workshop Goals
1. Clearly define the services that Padre Dam MWD provides; 2. Identify the staff positions that provide our services; 3. Provide a historical perspective in terms of District service area changes and how they relate to staffing levels; 4. Examine efficiencies currently deployed in the District.
3 “Organizations in every industry are becoming more and more aware that high-performing employees are the most critical source of their strategic success.” Dan Boccabella Senior Director at SumTotal Systems, Inc.
4 Mission
“…to provide quality water, recycled water, park & recreational facilities, and wastewater management services to our customers. We accomplish this Mission in the most cost-effective manner possible, earning the Customer and Community Respect”
5 Historical Data
On average, actual staffing levels have AGE 55 been 3.6FTE lower than budget.
155 156 150 147 142 142 142 140 155 155 155 133 131 Budget 140 136 139 139 Actual 130 131 123
AGE 45 2000/01 2007/08 2009/10 5-Year Plan 6 Historical Data
AGE 55
136424
132509 155 155 155 130458 140 136 139 139 Actual 130 131 128161 127894 128103 123 127467 127562 126759 126051 Population
AGE 45 2000/01 2007/08 2009/10 5-Year Plan 7 Historical Data
AGE 55 102 miles of additional pipeline to maintain 588 584
566 557 550 552 544 155 155 155
140 136 139 139 130 131 Actual 505 123 496 486 Pipeline (mi)
AGE 45 2000/01 2007/08 2009/10 5-Year Plan 8 Historical Data
2 million gallon increase in water storage, AGE 55 protection and quality management. 108.8 108.8 107.8
Gallons of 106.3 106.3 106.3 106.3 106.3 106.3 106.3 water (mil) 155 155 155
140 136 139 139 Actual 130 131 123
AGE 45 2000/01 2007/08 2009/10 5-Year Plan 9 Historical Data
AGE 55 Line break frequency directly relates to the age of our District’s infrastructure.
49 50 45 155 155 155
140 136 139 139 Actual 130 131 123 27
21 21 20 19
4 Line Breaks
AGE 45 2000/01 2007/08 2009/10 5-Year Plan 10 Historical Data
AGE 55 207 184 163 156 144 137 118 106 90 155 155 155 Valves Replaced 140 136 139 139 Actual 130 131 123
AGE 45 2000/01 2007/08 2009/10 5-Year Plan 11 Historical Data
AGE 55
155 155 155
226,990 140 136 139 139 Actual 130 131 123 129,250 132,599 125,189 CCTV Footage
AGE 45 2000/01 2007/08 2009/10 5-Year Plan 12 Backdrop
- Padre Dam has $250 million in existing infrastructure.
- 136,000 people rely on Padre Dam for 24/7 water and wastewater services.
- A direct correlation exists between:
Staffing & Appropriate Infrastructure Levels Maintenance & Improvement
13 Backdrop
According to the “2009 Report Card for America’s Infrastructure” through the American Society of Civil Engineers: “America’s drinking water systems face an annual shortfall of at least $11 billion to replace aging facilities that are near the end of their useful lives and to comply with existing and future federal water regulations.” www.infrastructurereportcard.org
14 Backdrop
- Our District is 55 years old (pre–WWII pipes in some areas)
- The Five-Year Business Plan has increased our efforts to appropriate levels in terms of preventative & predictive maintenance & infrastructure improvements.
- Years from now, the Board and Management of Padre Dam will be judged based on the work we did to maintain and improve the infrastructure placed under our supervision and care.
15 Backdrop
- Efficiency in our deployment of services is a requirement... A mandate from our customers.
- We are committed to efficiency with regard to the allocation of human resources.
- We recognize the need to continually examine our functions and organizational structure to realize the greatest efficiencies possible.
16 Operations Department
17 Operations 24/7/365 Providing Safe Drinking Water and Wastewater Collections/Recycled Water
• Water Quality and Fire Flow Management • Emergency Response • After Normal Working Hours • Meet or Exceed all Compliance Issues with Regulatory Agencies
18 Operations
• Operations is the Largest Department at Padre Dam MWD • 85 Employees = 82.5 FTE • 16 Cost Centers • Water Supply Permit / Licensed Operators • Staff Increase for 5-Year Business Plan • Maintenance Programs Created that were Never Being Done
19 20 Water Delivery Distribution/SCADA Department
• Shift work 24-Hour Coverage/Dynamic Hydraulics/ Potable Water Distribution • Water Sample Compliance • California Department of Public Health (CDPH) Compliance • Site Security/Alarms • Operate 387 Miles of Potable Water Pipelines • 33 Miles of Recycled Water Pipelines • 27 Reservoirs • 17 Pump Stations • 17 Pressure Reducing Stations • 7 Flow Control Facilities
21 Cross Training
• Operations Takes Full Advantage of Cross Training • Pump Techs / AMR / Distribution Operators/ and Electricians as Examples • Current Economic Cycle / Developer Work • Org Charts May Not Reflect Where Employees are at a Certain Time
22 23 Distribution System Maintenance (14 Employees), SCADA (1 Employee) & Electrical (3 Employees)
• Main Flushing/Dead Ends • Valve Exercising • Fire Hydrant Maintenance • Sample Collections for Construction Projects • SCADA Maintenance • Cathodic Protection/Coatings Maintenance and Repairs • Valve Replacement Program • Pump Replacements • Chloramination Station Operation & Maintenance • Electrical Department-Electricians • Reservoir Inspections • Pump & Motor Reconditions • Calibration Program 24 25 26 27 Compliance/Backflow Department Recycled Water Distribution System 2 Employees
• Backflow Device Tracking/Yearly Testing & Compliance of 2,351 Backflow Units • Cross-Connection Shut-Down Tests (32) Per Year, 300 Turn-offs • CDPH Annual Compliance • Backflow Incidents are the Number 1 Threat to Public Health • Coordination with Recycled Water Customers
28 29 Meter Technician Department 6 Employees
• Automated Meter Reading (AMR) System Installed • 22,282 Meters Installed • Software Deployment/Customer Interface Beginning • Tracking New/Unknown Issues from AMR Going Forward • Assessing New Workload Issues and Staff Realignment • Meter Re-reads; Field Check Errors • Duties Interface and Assist Customer Service Department • First Line of Customer Service Interface in the Field
30 Other Duties
• New & Discontinuance of Service • Leak Checks; Water Use Violations • Shut-Off Notifies (570 per month average) • Non-payment Shut-offs (45 per month average) • High & Low Pressure Calls • Meter Box Maintenance • Rebuild & Test Meters • Install New Meters - Replace Dead Meters • Construction Meter Sets • Construction Meter Repairs • Sequence New and Existing Routes • Replace Damaged Meter Boxes • Return to Sewer Audits
31 32 20 Employees
33 Wastewater Collection System Department (10 Employees) and Industrial Compliance (1 Employee)
• 160 Miles of Sewer Collection Lines • 4 Lift Stations • Influent Pump Station (IPS) • Odor Control Facilities • Vactor Crews for Line Maintenance • Mandatory Compliance for Sewer Overflows/ Full System Assessment with CCTV by 2012 • Industrial Waste Compliance & Monitoring • Grease Trap Program • Sewer Strength Monitoring • CCTV Collection Lines 50-75 Miles Per Year • After Hours Emergency Response • Complete System Cleaning Turn Around Every Two Years • (SSO)-Sanitary Sewer Overflow & (WDR) Waste Discharge Requirements 34 35 36 Construction and Maintenance Department (23 Full-Time Employees, 1 Temporary Full-time Employee) Warehouse Operations (2 Full-time Employees)
• Water Main & Service Lateral Break Repairs • Sewer Break Repairs • Valve Replacement Program • Heavy Equipment Operation • General Construction • Heavy Maintenance Work Orders • Water Service Installations • Sewer Lateral and Main Installations • Fire Hydrants/Fire Services • Inventory Control/Purchasing • Supplies - In stock for Emergencies 37 38 39 40 41 42 43 44 45 Mechanics 2 Employees
• Fleet Maintenance of 93 Road Compliant Vehicles and 60 Pieces of Heavy Equipment • DOT / CHP Transportation Compliance Programs • Fleet Software Tracking Program • Welding and Fabrication • Sewage Lift Stations • Assist with Pump Station Repairs • Department Use to have 4 Mechanics, Now 2
46 47 Facilities Maintenance 6 Full-Time Employees 1 Temporary Full-Time Employee
• General Maintenance of all 78 off-site District Facilities • Reservoir Site Maintenance • Janitorial • Management of Outsourced Contracts • Emergency Response • Tree Maintenance • Landscaping Issues
48 49 50 44 Employees
51 Water Recycling Facility/Laboratory Operations (WRF) 6 Plant Employees 3 Laboratory Employees
• Produces 2 MGD of Recycled Water to the Community (Purple Pipe) • Water Flow Support for Padre Dam’s Santee Lakes • Compliance Sampling Programs • Regional Water Quality Control Board (RWQCB) Permit Compliance • National Pollutant Discharge Elimination Permit (NPDES) Compliance • WRF Laboratory Supports Internal Sampling for Operations Environmental Laboratory Accreditation Program (ELAP) through CDPH • Biological Testing of the San Diego River Basin (Compliance) • Monitoring and Record Keeping
52 53 54 55 6 Employees
Laboratory (3 employees) fall under the supervision of the Director of Operations and Water Quality.
56 Operations Administration
• Administrative and Organizational Oversight of 85 Employees in 16 Cost Centers • Operating Budget Oversight • CIP Evaluations • Fleet Management and Purchasing • Rate and TOU Management • Project Design & Oversight • We Do Not Hire Staff for any Positions We Do Not Need in Operations
57 Regulatory Agencies
Jurisdiction Agency Regulates or Oversees Federal Environmental Protection Agency (EPA) Risk Management Plan, Vulnerability Assessments, Hazard Mitigation Department of Transportation (DOT) Commercial Drivers License Vehicle Inspections, Random Drug and Alcohol Screening Equal Employment Opportunity Commission (EEOC) Americans with Disabilities Act (ADA) Federal Emergency Management Agency (FEMA) National Incident Management System Compliance (NIMS) Incident Command System ICS)
58 Jurisdiction Agency Regulates or Oversees State Department of Public Health (DPH) Water Supply Permit Operator Certification Sanitary Survey Annual Water Quality Report Department of Toxic Substance Control (DTSC) Hazardous Waste Disposal Department of Motor Vehicles (DMV) Commercial Drivers License, Vehicle Registrations Smog Inspection Compliance California Highway Patrol (CHP) BIT Inspections
59 Jurisdiction Agency Regulates or Oversees State California Air Resources Board (CARB) Diesel Engine Regulations Diesel Engine Smog Checks Diesel Generator Engines Regional Water Quality Control Board (RWQCB) WRF Permit to Operate Sewer Spill Compliance Storm Water Compliance Operator Certification
60 Jurisdiction Agency Regulates or Oversees State Office of Emergency Services (OES) Hazard Mitigation Disaster Preparedness Emergency Management California Occupational Safety and Health (CAL-OSHA) Construction Activities, Trenching/Shoring, Inspections of Facilities Pressure Vessels Asbestos General Industry Safety Orders Injury and Illness Prevention Plan (IIPP) California Department of Industrial Relations (DIR) Workers Compensation Department of Water Resources Dam Safety
61 Jurisdiction Agency Regulates or Oversees County Air Pollution Control District (APCD) Diesel Generators Fuel Filling Stations Odor Control Systems Office of Emergency Services (OES) Disaster Preparedness Emergency Management Department of Environmental Health Hazmat Business Plans Recycled Water Sewer Spills Storm Water Discharge Underground/Aboveground Fuel Storage Tanks Universal Waste Disposal Hazardous Materials Disposal
62 63 Questions?
Questions?
64 Engineering Department
65 Engineering Department 27 Employees
66 Infrastructure • Replacement • Expansion
67 CORE FUNCTIONS • Feasibility • Developer Services • Design • Customer Service • Environmental • Plan Checking • Right of Way • Mapping/GIS • Agency Coordination • Easement Acquisition • Construction • Inspection Management • Post Construction • Utility Location • Cathodic Protection68 Engineering Department 27 Employees
69 Engineering Department 27 Employees
70 Planning and Design
• Master Planning • Studies • Project Feasibility • Design • Agency Coordination • Specifications • Construction Documents
71 • Water • Wastewater • Recycled Water • Park • WRF • As‐Builts • Project Management • Billing Credits
72 73 Engineering Department 27 Employees
74 Development Services • Customer Service • Plan Checking • Agency Coordination • Construction Monitoring • Master Plan Implementation • Recycled Water Coord.
• Special Projects 75 • Developer Conditions & Studies • Additional Work – County/City Street Improvements/Drainage – CALTrans – School Districts – Forrester Creek – Fanita Ranch
76 77 Engineering Department 27 Employees
78 Field Engineering
• Construction Management • Inspection – CIP – Development • Utility Locations • Cathodic Protection
79 Engineering Department 27 Employees
80 Right of Way/Environmental • Encroachments • Quit Claims • Easements • Property Acquisition • CEQA • Mitigation • NCCP • Cell Sites • Special Projects 81 Engineering Department 27 Employees
82 GIS • Mapping • Asset Management • Applications • Predictive & Preventative Maint. • GPS • Special Projects – Drought – AMR – Detachment
• District Wide Support 83 Cathodic Protection 4%
84 85 Questions?
86 Finance Department
87 FINANCEFINANCE DEPARTMENTDEPARTMENT
Chief Financial Officer/Director of Finance (12 Employees)
Accounting Manager Interim Info. Systems Manager (6 Employees) (5 Employees)
Accountant Info. Sys. Tech Spec. Vacant
Accounting Spec. Info Sys. Tech Spec.
Accounting Spec. Programmer/Analyst
PT Accounting Spec. Programmer/Analyst
Account Spec./Tech Sup. 88 ACCOUNTINGACCOUNTING
Chief Financial Officer/Director of Finance (12 Employees)
Accounting Manager Interim Info. Systems Manager (6 Employees) (5 Employees)
Accountant Info. Sys. Tech Spec. Vacant
Accounting Spec. Info Sys. Tech Spec.
Accounting Spec. Programmer/Analyst
PT Accounting Spec. Programmer/Analyst
Account Spec./Tech Sup. 89 ACCOUNTINGACCOUNTING
SERVICE Staff (>150 Employees) Vendors (>1,000 Active) Board of Directors Padre Dam Customers External Entities Compliance Requirements
90 ACCOUNTINGACCOUNTING MAJOR FUNCTIONS Financing Financial Reporting Investing Budget General Ledger Accounts Payable
Payroll 91 ACCOUNTINGACCOUNTING
Payment Management Assist Purchasing Processors Review Invoices Vendor Maintenance VerifyACCOUNTS Proper Authorizations PAYABLE Vendor Discounts Cash Management Weekly & On Demand > 100 Checks / >$1M Week Compliance / Reporting 1099s, W9s, DE542 92 ACCOUNTINGACCOUNTING
155 employees, 5 Board Members Bi-Weekly, On Demand & Board Employee Issues Deductions,PAYROLL Benefits, Accruals, Leave Compliance Federal & State Labor Codes Wage & Hour Laws Exempt & Non Exempt Reporting
W2s, PERS, IRS, State 93 ACCOUNTINGACCOUNTING BUDGET
Capital, CIP & Operating Track Performance Historical Perspective Projections Financial Analysis Work with Departments
94 ACCOUNTINGACCOUNTING FINANCIAL MANAGEMENT Rate Setting Water, Sewer, Pumping, Pass-Through Covenants Bank, ’04 & ’09 COPs, Rating Agencies Investing & Monitoring Financing: Debt / Grants AMR, COP, Cabins’ Project, WRF Policies & Procedures Strategic Planning 95 ACCOUNTINGACCOUNTING FINANCIAL REPORTING Financial Statements Program Reporting Retail & Wholesale Water Recycled Water Sewer Park IRS/State Reporting Periodic & Ad Hoc Reporting Board Projects Rating Agencies / Bondholders Annual Audit
96 ACCOUNTINGACCOUNTING COMPLIANCE “GAAP” Generally Accepted Accounting Principals
“FASB” Financial Accounting Standards Board
“GASB” Governmental Accounting Standards Board IRS / State of California Internal Policies Government Code Other Laws
Prop 218 / AB 3030 / Labor Law 97 ACCOUNTINGACCOUNTING
Leases / Other Income Developer Projects OTHER TASKS District Wide Requests Purchasing Training General Ledger Fixed Assets Bank Reconciliations 98 INFORMATIONINFORMATION SYSTEMSSYSTEMS
Chief Financial Officer/Director of Finance (12 Employees)
Accounting Manager Interim Info. Systems Manager (6 Employees) (5 Employees)
Accountant Info. Sys. Tech Spec. Vacant
Accounting Spec. Info Sys. Tech Spec.
Accounting Spec. Programmer/Analyst
PT Accounting Spec. Programmer/Analyst
Account Spec./Tech Sup. 99 INFORMATIONINFORMATION SYSTEMSSYSTEMS
Technical Support NetworkMAJOR Support FUNCTIONS Hardware & Software Support Project Support Programming Reporting
100 INFORMATIONINFORMATION SYSTEMSSYSTEMS
161 Desktop Computers >200 44 Laptop Computers STATISTICS 10 Physical & 19 Virtual Servers 70 Applications Supported JDE, Utility Billing, AMR, Microsoft 5 Locations CSC, Ops, WRF, Alpine, Park
101 INFORMATIONINFORMATION SYSTEMSSYSTEMS
Telephone TELECOMMUNICATIONSVoicemail Call Distribution Centers Paging System Blackberry Integration Park
102 INFORMATIONINFORMATION SYSTEMSSYSTEMS NETWORK MANAGEMENT Local Area Network Wide Area Network Printing Virtualization Remote Access Hardware System Upgrades SCADA
103 INFORMATIONINFORMATION SYSTEMSSYSTEMS SECURITY CYBER Firewalls Virus Protection Spam & Web Filtering SITE Gate Access Security Cameras DISASTER Backups 104 INFORMATIONINFORMATION SYSTEMSSYSTEMS INFORMATION MANAGMENT
E-Mail Database Administration Document Management Website Support Help Desk User Training
105 INFORMATIONINFORMATION SYSTEMSSYSTEMS Software Deployment SOFTWAREUpdates Licensing Office Productivity Suites Word Support Contracts Utility Billing Excel JDE World Customer Database Access On-LineFinancial Bill Pay PowerPoint OnlineHR Account Access Outlook AMR Publisher Payroll Other Warehouse SCADA Purchasing GIS General Ledger Park ReservationBudgeting ……… Over 70 different Programs
106 INFORMATIONINFORMATION SYSTEMSSYSTEMS CURRENT PROJECTS AMR Radio Updates Duplicate Read Mitigation Improper Radio-to-Meter Installation Mitigation Information Reporting E-Billing, On-Line Bill Pay Automation On-Line Bill Calculator Lock Box Transfers Thin Computing File Server Replacement MS Configuration Manager
File Server Replacement 107 INFORMATIONINFORMATION SYSTEMSSYSTEMS PROJECTS IN QUE Monthly Billing File Serve Replacement Payroll Check Printer Document Management Upgrade WRF Network Upgrade Tax Software (Vertex) IBM I-5 Operating System Upgrade JDE A.92 Upgrade Customer Service Point-of–Sale Register Employee Self Service Over 200 Requests in Track-It Security Camera Infrastructure Remote Reservoir Security Cameras 108 INFORMATIONINFORMATION SYSTEMSSYSTEMS HIGHLY SPECIALIZED Programming languages RPG III, RPG IV, ILE, C++, JAVA, Java Script Web Programming Java, XML, HTML, XHTML Operating Systems Windows XP, 7, Windows 2003, 2008, IBM V5r3, V5r4, V6.1 Database DB2, SQL Server Network Support Routing, Switching, LAN, WAN Network Protocols OSI Model, TCP/IP, DNS, DHCP, IPv4, IPv6, 802.11 Network Security 109 Cisco IOS, IP SEC, SSL Questions?
110 Communications Department
111 Communications
Director of Communications (12 Em plo y ees)
Communications Coord. Cust. Serv. Mana ger
PT Staff Su pport Lead Cust. Service Rep. Cust. Serv. Re p.
Cust. Serv. Rep. Cust. Serv. Re p.
Cust. Serv. Rep. Cust. Serv. Rep.
Cust. Serv. Re p. PT Staff Su pport
PT Staff Support
112 Staffing Levels
Communications Customer Service 2000‐2009 Current 1983‐2009 Current FTEs 1‐2 2 FTEs 7‐8 8 PTEs .25‐1 .5 PTEs .5‐2 2
113 Responsibilities
CUSTOMER CUSTOMER WATER COMMUNICATIONS SERVICE EFFICIENCY Branding Customer Accounts Multi‐Agency Initiatives Print and Online Customer Billing Customer Outreach Classroom Activities Payment Processing Incentives Special Events Customer Support Landscape Classes Public Speaking Collections CSC Garden Media Relations
COMMUNICATIONS SUPPLY CHAIN DEMAND SUPPORT MANAGEMENT MANAGEMENT Board Legislative Advocacy Drought Response General Manager Water Budgets Departments Water Use Restrictions Enforcement
114 Communications Workload BMPs AB 1420 BMP 1: Residential Surveys Effective January 2009 BMP 2: Residential Retrofits BMP 3: System Water Audits SB 7 BMP 4: Metering Effective November 2009 BMP 5: Landscape AB 1881 BMP 6: Clothes Washers Effective January 2010 BMP 7: Public Info Mandatory Conservation BMP 8: School Education Effective June 2008 BMP 9: CII BMP 10: Wholesaler Water Budgets BMP 11: Rates Effective July 2009 BMP 12: Conservation CSC Garden Coordinator Opening June 2010 BMP 13: Waste Prohibitions BMP 14: ULFTs
115 Customer Service Workload
Prior to 2005 2005‐2009 2010
Manual Billing 2005 Outsourced billing Outsourced payments •Printing 2009 New vendor for billing AMR • Folding Process Improvement est. 12 hours/week for •Inserting 2008 Level billing cycles •Sorting transition to monthly Improved Customer Service billing Manual Payments 2005 Credit card option • Opening envelopes 2009 E‐billing • Stubs & checks 2009 Online bill calculator •Data entry •Bank deposit Increased Workload • Filing 2008 Ag rates 2009 Water budgets
116 Efficiencies Outsourced Billing In‐House FSSI InfoSend Per piece Annual Per piece Annual Per piece Annual Postage $0.37 $66,000 $0.346 $62,280 $0.324 $46,656 Per Piece Cost 0.07 12,600 0.1538 28,440 0.132 19,008 E‐Billing Cost n/a n/a n/a n/a 0.16833 6,060 Staff Time 0.094 16,940 0.03483 6,270 0.0076 1,368 Total 0.427 96,140 0.53462 96,990 0.427 73,092
Outsourced Payments In‐House RT Lawrence Monthly Estimate $1,827.92 $1,736.77 Annual Estimate $21,935 $20,836 117 Questions?
118 Human Resources Department
119 Human Resources Department 3 Employees
Director of Human Resources (3 Employees)
Human Resources Specialist Safety & Risk Manager
120 Human Resources, Safety and Risk Management • Essential Functions: •Recruitments •Compensation •Benefits • Labor Relations • Training • Supervisory coaching •Employment issues
121 Human Resources, Safety and Risk Management • Essential Functions Continued: •Health & safety • Risk management • Loss Control •Security • Emergency preparedness.
122 Human Resources, Safety and Risk Management • Currently 155 employees, 31 volunteers and 81 retirees or widow(er)s retirees • Employees include both full and part-time and temporaries • Since 2007, average 23 recruitments per year • Recruitments include temps, interns and volunteers • Reduced cost and turnaround time on recruitments with technology
123 Human Resources, Safety and Risk Management • Since 2007, average 13 retirements/resignations per year • Resignations include exiting temporaries and seasonal workers • Retirees move from one benefit plan to another
124 Human Resources, Safety and Risk Management • Mandatory requirements affecting employee relations: • Training (harassment awareness) • Postings (i.e., minimum wage) • Insurance (i.e., dependent coverage) • ICE (I-9) • Dept. of Fair Employment & Housing • Equal Employment Opportunity Commission • Employment Development Department • Americans with Disabilities Act
125 Human Resources, Safety and Risk Management • Responsible for Safety & Health Compliance: • Training • Injury/Illness Prevention Program • Workers’ Compensation claims liaison • Average 12 claims per year • 296 modified duty days per year • 50 lost time days per year
126 Human Resources, Safety and Risk Management • DOT Regulations for Commercial Drivers • 48 Commercial Drivers • 50% randomly tested for drugs every year • 10% randomly tested for alcohol every year • Annual Safety Physicals
127 Human Resources, Safety and Risk Management • Responsible to the following regulatory agencies for Safety & Health Compliance: • OSHA and CalOSHA • California Dept. of Industrial Relations • Federal Dept. of Transportation
128 Human Resources, Safety and Risk Management • Responsible for Loss Control and Risk Financing: • Local Hazard Mitigation Plan • Risk Management Plan • Liability Claims Management • Average 15 claims per year • Purchase all Insurance programs
129 Human Resources, Safety and Risk Management • Responsible to the following regulatory agencies for loss control and risk financing: • U.S. and State EPA • California Dept. of Public Health • California Dept. of Environmental Health
130 Human Resources, Safety and Risk Management
• Responsible for Emergency Preparedness: • Emergency Response Plan amendments • Training & Emergency Exercises
131 Human Resources, Safety and Risk Management • Responsible to the following regulatory agencies for Emergency Preparedness: •FEMA •Cal-EMA • County of San Diego • Department of Homeland Security
132 Human Resources, Safety and Risk Management • Responsible for Site and Employee Security from Threat Situations: • Vulnerability Assessment • Installation of security devices and programs • Monitoring of security devices and programs
133 Human Resources, Safety and Risk Management • Responsible to the following regulatory agencies for Site and Employee Security: • U.S. EPA • U.S. Dept. of Homeland Security
134 Questions?
135 Administration Department
136 Administration Staffing ATTACHMENT 2
Customers
Board of Directors (Elec ted)
Best, Best & Krieger General Counsel
Chief Executive Officer/General Manager (155 Employees)
Number of Employees represents both Board Secretary full and part-time employees; FTE is 155
PT Admin Asst.
Dir. of Ops & Water Quality Chief Financial Officer/Dir. of Finance Dir. of Park & Recreation (85 Employees) (12 Employees) (20 Employees, 31 V olunteers)
Dir. of Eng. and Planing Dir. of Human Resources Dir. of Communications (28 Employees) (3 Employees) (12 Employees) 137 Administration Staffing
1. General Manager 1 2. Board Secretary/Executive 1 3. ½ time Administrative Assistant ½ • Total Staff positions 2 ½ • Prior staff positions 4
138 Administration Functions
•Leadership • Board Interaction and Support • Policy implementation • Strategic Planning – 5 Year Business Plan & Budget • Manage Daily Operations thru Mgmt Team • Oversee all Operations for water/sewer/park services for customers • Workforce Partnership & Employee motivation • High level Organization Performance
139 Administration Functions • Long Term Planning • Vision & Planning • Develop a Plan-Water/Sewer system reliability • Aging infrastructure • Increase preventative/predictive maintenance • 5-yr Business Plan & Budget • Increase in staffing levels • Increase in CIP projects • Flexible-changing conditions • Request Board Approval 140 Administration Services • Board of Directors Support • Board and Committee meetings • Agendas, minutes, resolutions, ordinances, public hearing notices, ensuring compliance with legal requirements • Coordinate with legal counsel • Activities related to elections, Board Member appointments, and division boundary changes • District Website – Board of Directors information and meeting materials • Annual Filings (FPPC, County Registrar, and State) • Various meetings, conferences, travel • Facilitate communications among Board, Management, Legal Counsel, and Customers 141 Administration Services
• Implementation Services •Rules and Regulations • Standard Practices & Policies • Conflict of Interest Code • Documentation and Record Retention • Public Records Requests
142 Administration Services
• Budget Oversight • Board and General Manager budgets • District-wide expenditure and budget reviews • Supply Chain Oversight • SDCWA, Metro JPA, SD County, City of San Diego, City of Santee, State Gov’t • Relationship Management • Customers, employees, interagency relations, press, public media, management, Board • Highest ethical & professional standards
• Highly regulated industry-compliance 143 Administration Services
• Provide stable & reliable Customer water/sewer/park services • Provide stable financial condition-balanced budget- money for emergencies • Live within the “household budget” concept • Provide stable & reasonable water/sewer rates
• Control operating expenses
144 Questions?
145