Friends and Family Test – Community Nursing Teams – May 2015
The Trust’s target ‘Friends and Family Test’ score: ‘Would recommend’ = 75%.
‘Would recommend’ percentage is calculated as follows:
Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
‘Would not recommend’ percentage is calculated as follows:
Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
(The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014)
Friends and Family Test – Community Nursing Teams – May-15 Page 1 of 14
Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % %
1 Axminster/Sidmouth 9 1 0 0 0 0 0 10 100 0 0
2 Barnstaple 0 0 0 0 0 0 0 0 No data No data No data
3 Bideford 2 0 0 0 0 0 0 2 100 0 0
4 Crediton/Moretonhampstead/Cheriton Bishop 0 0 0 0 0 0 0 0 No data No data No data
5 Culm Valley 6 0 0 0 0 0 0 6 100 0 0
6 Exeter 5 1 0 0 0 0 0 6 100 0 0
7 Exmouth/Budleigh Salterton/Woodbury 5 1 0 0 0 0 1 7 100 0 0
8 Holsworthy/Torrington 1 0 0 0 0 0 0 1 100 0 0
9 Honiton/Ottery St Mary 1 1 0 0 0 0 0 2 100 0 0
10 Ilfracombe 0 0 0 0 0 0 0 0 No data No data No data
11 Lynton 4 0 0 0 0 0 0 4 100 0 0
12 Okehampton/Hatherleigh/North Tawton/Bow 11 2 0 0 0 0 0 13 100 0 0
13 Out of Hours Eastern/Urgent Care 1 0 0 0 0 0 0 1 100 0 0
14 Out of Hours Northern/Urgent Care 7 0 0 0 0 0 0 7 100 0 0
15 Seaton 15 2 0 0 0 0 0 17 100 0 0
16 South Molton/Chulmleigh 4 2 0 0 0 0 0 6 100 0 0
17 Tiverton 3 1 0 0 0 0 0 4 100 0 0
Total 74 11 0 0 0 0 1 86 100 0 0
Percentage 86.0 12.8 0.0 0.0 0.0 0.0 1.2 100.0
Friends and Family Test – Community Nursing Teams – May-15 Page 2 of 14
Friends and Family Test – Community Nursing Teams – May-15 – Qualitative Data
Team Name At what stage Friends and Please can you tell Have you any Gender Age Ethnicity Please tick this box in your care Family Test us why you gave suggestions for if you DO NOT wish are you that response? ways we can your anonymised completing improve the comments to be this Patient service? made public. Experience Survey? 1 Axminster/Sidmouth As an on-going Extremely likely Female over 65 White British I DO NOT wish my user of the anonymised community comments to be nursing made public service 2 Axminster/Sidmouth As an on-going Extremely likely Very helpful - local Female 46-55 White British No tick user of the contact very useful community (long journey to nursing Wonford - Exeter) service 3 Axminster/Sidmouth As an on-going Extremely likely Excellent care Female 46-55 White British No tick user of the provided by all community visiting district nursing nurses - prompt service when requesting visits and advice. 4 Axminster/Sidmouth As an on-going Extremely likely Because I am Very pleased with Female over 65 White British No tick user of the pleased. present service. community nursing service 5 Axminster/Sidmouth As an on-going Extremely likely As they are all Female over 65 White British No tick user of the efficient, helpful community and kind. nursing service 6 Axminster/Sidmouth On discharge Extremely likely My appointments Just to try to see Female 56-65 White British No tick from the were on time and patients more community efficient, if rather promptly. nursing delayed (I waited service over four months). 7 Axminster/Sidmouth On discharge Extremely likely Because I was From my personal Female over 65 White British No tick from the treated with the point of view, I find community utmost courtesy no reason for Friends and Family Test – Community Nursing Teams – May-15 Page 3 of 14 nursing and discretion. The changing what is a service care I received was perfect service, superb from the very professional community nurses. indeed, 10/10. 8 Axminster/Sidmouth On admission Extremely likely Thoroughly Keep it going! Male over 65 White British No tick to the professional community approach by nurse. nursing service 9 Axminster/Sidmouth On discharge Extremely likely Phone call plus Male over 65 White British No tick from the letter for community appointment to fit nursing 24 hour excellent service service. 10 Axminster/Sidmouth As an on-going Likely Nurses very helpful I was in the Royal Female over 65 White British No tick user of the and reassuring. Devon and Exeter community Hospital for over nursing four weeks, too far service away for friends to visit - 60 miles in all! Very lonely time. 11 Bideford As an on-going Extremely likely All nurses who No, quite happy. Male over 65 White British No tick user of the attended to my community treatment were nursing kind, caring, service sympathetic and professional in the way they treated me on every visit. 12 Bideford On discharge Extremely likely All the district Female 46-55 White British No tick from the nurses were very community friendly and nursing efficient. service 13 Culm Valley As an on-going Extremely likely We have always No. Male over 65 White British No tick user of the received excellent, community prompt, caring nursing service. service 14 Culm Valley As an on-going Extremely likely I have found all the No, this is a very Female over 65 White British No tick user of the staff very helpful reliable and community and always ready to efficient service. nursing deal with any Friends and Family Test – Community Nursing Teams – May-15 Page 4 of 14 service problems I might have. 15 Culm Valley As an on-going Extremely likely Excellent service by No. Male 56-65 White British No tick user of the caring, kind nurses. community nursing service 16 Culm Valley On discharge Extremely likely The service has Make it the same Female over 65 White British No tick from the been excellent - all over the country community caring, helpful - live in Mid Devon nursing everything you and is excellent but service could ask for. different elsewhere. 17 Culm Valley As an on-going Extremely likely Female over 65 White British I DO NOT wish my user of the anonymised community comments to be nursing made public service 18 Culm Valley On discharge Extremely likely Because of the Male over 65 White British No tick from the treatment I got. community nursing service 19 Exeter As an on-going Extremely likely I have several Not at this time. I Female over 65 White British No tick user of the problems and they am happy. They community always give time - also sometimes nursing liaise with my have trainee service doctor when (university) nurses necessary, I feel and I enjoy part of a ‘caring listening as they family’. explain what methods they are using to improve my care. 20 Exeter As an on-going Extremely likely The care I receive is Male over 65 White British No tick user of the excellent in all community respects. The nursing community nurses I service have are professional and caring. 21 Exeter As an on-going Extremely likely The nurses are Female over 65 White British No tick user of the always friendly and community efficient - a smile is Friends and Family Test – Community Nursing Teams – May-15 Page 5 of 14 nursing always service forthcoming. 22 Exeter As an on-going Extremely likely Very good Male over 65 White British No tick user of the experience. community nursing service 23 Exeter As an on-going Extremely likely Community nurses Male over 65 White British No tick user of the attached to community Whipton Surgery nursing have looked after service me for over 6 years. They are highly skilled, dedicated and conscientious, my present nurse is exemplary!! 24 Exeter On discharge Likely Did a good job. Tell the patient Female over 65 White British No tick from the what time the community nurse is arriving. nursing service 25 Exmouth/Budleigh As an on-going Extremely likely Because they are I have no Female over 65 White British No tick Salterton/Woodbury user of the nice nurses and comments to community helpful. make. nursing service 26 Exmouth/Budleigh As an on-going Extremely likely The nurses who Not regarding the Male 46-55 White British No tick Salterton/Woodbury user of the have cared for me care I have community have been received. Although nursing professional, more staff is always service friendly, caring and helpful. helpful. 27 Exmouth/Budleigh Extremely likely Nurses came at the It would have been Male over 65 White British No tick Salterton/Woodbury expected time, helpful if the nurse were courteous could have come and polite, also every day without friendly. me having to phone, to request a call. 28 Exmouth/Budleigh On discharge Extremely likely The response they None. Male White British No tick Salterton/Woodbury from the gave me was A1. community First class. Friends and Family Test – Community Nursing Teams – May-15 Page 6 of 14 nursing service 29 Exmouth/Budleigh As an on-going Extremely likely From the time of Female over 65 White British No tick Salterton/Woodbury user of the the call for help by community my son to the last nursing visit by a nurse to service check all was well, was very good. 30 Exmouth/Budleigh As an on-going Likely No tick Salterton/Woodbury user of the community nursing service 31 Exmouth/Budleigh As an on-going Female over 65 White British No tick Salterton/Woodbury user of the community nursing service 32 Holsworthy/Torrington Extremely likely Have not needed a No, not really my Female over 65 White British No tick nurse before but nurse was a joy to would not hesitate have, a smiling face to see one again or and kind refer them to my disposition. friends. 33 Honiton/Ottery St Mary As an on-going Extremely likely Because I had a Female over 65 White British No tick user of the good service. community nursing service 34 Honiton/Ottery St Mary As an on-going Likely Male over 65 White British I DO NOT wish my user of the anonymised community comments to be nursing made public service 35 Lynton On discharge Extremely likely The help I needed Female over 65 White British No tick from the was swift and community helpful and all the nursing staff I met couldn't service have been kinder or more helpful. 36 Lynton On discharge Extremely likely As a visitor I was None. Male over 65 White British No tick from the given an community appointment
Friends and Family Test – Community Nursing Teams – May-15 Page 7 of 14 nursing without delay and service they treated me expertly and courteously. 37 Lynton As an on-going Extremely likely The care is No, more helpful Male over 65 White British No tick user of the excellent. than expected. community nursing service 38 Lynton As an on-going Extremely likely I have had many an No. Female over 65 White British No tick user of the occasion when I've community been treated by nursing these wonderful service nurses. 39 Okehampton/Hatherleigh/ On discharge Extremely likely I am very pleased Give them more Male over 65 No tick North Tawton/Bow from the with my nurses. money and look community They are all so after them better. nursing friendly and looked service after me. 40 Okehampton/Hatherleigh/ As an on-going Extremely likely My experience has Male over 65 White British No tick North Tawton/Bow user of the been a happy one. community Nurses are very nursing kind. service 41 Okehampton/Hatherleigh/ As an on-going Extremely likely On a regular basis Female over 65 White British No tick North Tawton/Bow user of the my husband has his community blood taken. nursing service 42 Okehampton/Hatherleigh/ As an on-going Extremely likely They are all very Male 56-65 White British No tick North Tawton/Bow user of the helpful. community nursing service 43 Okehampton/Hatherleigh/ As an on-going Extremely likely We have had such No. Male over 65 White British No tick North Tawton/Bow user of the great help. community nursing service 44 Okehampton/Hatherleigh/ As an on-going Extremely likely Male over 65 White British I DO NOT wish my North Tawton/Bow user of the anonymised community comments to be nursing made public
Friends and Family Test – Community Nursing Teams – May-15 Page 8 of 14 service 45 Okehampton/Hatherleigh/ As an on-going Extremely likely Good care. Male over 65 White British No tick North Tawton/Bow user of the community nursing service 46 Okehampton/Hatherleigh/ On discharge Extremely likely Unable to go to Male over 65 Mixed / No tick North Tawton/Bow from the hospital. Nurses Multiple community came daily for a ethnic groups nursing time, this helped service me hugely. 47 Okehampton/Hatherleigh/ On discharge Extremely likely Because of the care All good. Female over 65 White British No tick North Tawton/Bow from the and attention community received from the nursing nurse. service 48 Okehampton/Hatherleigh/ As an on-going Extremely likely I have been a Female over 65 White British No tick North Tawton/Bow user of the patient on the ward community for years I have nursing been having service treatment every day, the doctors, nurses, receptionist and hotel services are caring considerate and just wonderful people. 49 Okehampton/Hatherleigh/ As an on-going Extremely likely It would be No. Female over 65 White British No tick North Tawton/Bow user of the impossible to community receive better nursing caring treatment. service 50 Okehampton/Hatherleigh/ As an on-going Likely All my nurses who Male over 65 White British No tick North Tawton/Bow user of the came to me were community so nice. I could not nursing get to my surgery service so she came to me and took my blood. 51 Okehampton/Hatherleigh/ On admission Likely Because they are Male over 65 White British No tick North Tawton/Bow to the worth their weight community in gold. nursing
Friends and Family Test – Community Nursing Teams – May-15 Page 9 of 14 service 52 Out of Hours As an on-going Extremely likely Easy to get Female over 65 White British No tick Eastern/Urgent Care user of the appointments; community friendly & caring nursing staff; quality care at service home. 53 Out of Hours As an on-going Extremely likely Phone response, Slight miss Male over 65 White British No tick Northern/Urgent Care user of the quick attendance. communication community Talked to me as her about the history nursing son through the and immediate service procedure. The need but soon ladies were great overcome by telling (M & H). the ladies the background and history. 54 Out of Hours On admission Extremely likely Elderly - living Completing form Female over 65 White British No tick Northern/Urgent Care to the alone - prone to after initial call-out community falls due to polio in late evening. nursing from childhood. Now attending service Severe hearing minor injuries for disability - nurse dressing. very helpful with Transferred to this problem. surgery - practice nurse. Excellent service. Thank you. 55 Out of Hours As an on-going Extremely likely We have A direct line to the Male over 65 White British No tick Northern/Urgent Care user of the experienced good Out of Hours community care, understanding service without nursing of the situation and going through 111. service prompt appropriate action taken. 56 Out of Hours Extremely likely Prompt, Not really - Female over 65 White British No tick Northern/Urgent Care sympathetic excellent all round. attendance at cliff home on my mother's death. Friendly, helpful in organising things phoning undertaker etc. 57 Out of Hours As an on-going Extremely likely Very professional Not really. Male over 65 White British No tick Northern/Urgent Care user of the and willing to help community and advise. Kind
Friends and Family Test – Community Nursing Teams – May-15 Page 10 of 14 nursing and cheerful. service 58 Out of Hours As an on-going Extremely likely Because of the Additional staff to Female over 65 White British No tick Northern/Urgent Care user of the outstanding service reduce workload. community it has afforded my We have been so nursing terminally ill wife. impressed by the service Very rapid level of response, always communication very charming and between staff - compassionate and always been well very reassuring to briefed on situation both my daughter prior to arrival. and me. Thank you so much. 59 Out of Hours As an on-going Extremely likely With out of hours Not to improve Male over 65 White British No tick Northern/Urgent Care user of the there is no option. because the nurses community were first rate, to nursing just keep up the service excellent work for out of hours. Very impressed. 60 Seaton As an on-going Extremely likely 1st class service No the service is Male 56-65 White British No tick user of the and very friendly. 1st class. community nursing service 61 Seaton As an on-going Extremely likely Very friendly and Male over 65 White British No tick user of the professional at all community times, all the nursing nurses have gone service out of their way to help me to recover. 62 Seaton As an on-going Extremely likely Female over 65 White British No tick user of the community nursing service 63 Seaton As an on-going Extremely likely We are very No, we are pleased Male over 65 White British No tick user of the pleased how we with care we have. community have been treated. nursing All the nurses have service been friendly and kind.
Friends and Family Test – Community Nursing Teams – May-15 Page 11 of 14 64 Seaton As an on-going Extremely likely The nurses have all Female over 65 White British No tick user of the been caring and community love the job they nursing are doing. service 65 Seaton As an on-going Extremely likely Very efficient and Female over 65 White British No tick user of the gentle. community nursing service 66 Seaton On admission Extremely likely Excellent care Female 56-65 White British No tick to the delivered with community courtesy and nursing compassion. service 67 Seaton As an on-going Extremely likely I found the nurse Male over 65 White British No tick user of the both courteous and community efficient. nursing service 68 Seaton As an on-going Extremely likely I have been having All my care is Female over 65 White British No tick user of the my leg ulcers excellent. community dressed by nursing community nursing service for the last 6 years, Very good. 69 Seaton On admission Extremely likely The nurse was very Male over 65 White British No tick to the kind and efficient. community nursing service 70 Seaton As an on-going Extremely likely Because you never It is very difficult to Female over 65 White British No tick user of the get the same generalise as the community district nurse, for operatives are all nursing one it seemed all human and so service too much trouble different. to take blood!! 71 Seaton As an on-going Extremely likely Very prompt Male over 65 White British No tick user of the response, efficient, community friendly, nursing professional supply service of equipment. 72 Seaton On discharge Extremely likely Male over 65 White British No tick
Friends and Family Test – Community Nursing Teams – May-15 Page 12 of 14 from the community nursing service 73 Seaton As an on-going Extremely likely Because your N/A. Female 46-55 White British No tick user of the service and staff community are excellent. nursing service 74 Seaton As an on-going Extremely likely Appointment time Female over 65 White British No tick user of the keeping excellent, community friendly and nursing informal service atmosphere. Good interaction with nurses. 75 Seaton As an on-going Likely Because I am quite Female over 65 White British No tick user of the satisfied with the community service. nursing service 76 Seaton Likely Because when I To be able to get Female over 65 White British No tick needed help one of our own everyone at doctors over the Townsend House weekends and was wonderful. nights instead of Doctor, nurse and having someone receptionist. you don't know. 77 South Molton/Chulmleigh As an on-going Extremely likely Because I have It would be helpful Male over 65 White British No tick user of the been and continue to have a direct community to be impressed by telephone line to nursing the care and the team to avoid service professionalism of the rigmarole the staff. involved in going through the 111 number. 78 South Molton/Chulmleigh As an on-going Extremely likely All nurses have Male over 65 White British No tick user of the been very helpful community friendly and nursing efficient. service 79 South Molton/Chulmleigh As an on-going Extremely likely Very friendly, Female over 65 Asian / Asian No tick user of the extremely British community knowledgeable. Friends and Family Test – Community Nursing Teams – May-15 Page 13 of 14 nursing service 80 South Molton/Chulmleigh As an on-going Extremely likely Always friendly Too much Male over 65 White British No tick user of the nothing ever too paperwork takes community much trouble. longer to fill all nursing paperwork than do service the dressing. 81 South Molton/Chulmleigh As an on-going Likely Would recommend None. Female over 65 White British No tick user of the as happy with the community service. nursing service 82 South Molton/Chulmleigh On discharge Likely Experienced staff, Take away some Female 56-65 White British No tick from the friendly. paperwork!! community nursing service 83 Tiverton On discharge Extremely likely All the nurses were No, I was very Female 46-55 White British No tick from the discreet, kind, pleased with the community friendly and very service I received - nursing professional, it was excellent. service enabling me to be cared for in my home during an awkward time. 84 Tiverton As an on-going Extremely likely Have been satisfied Female over 65 White British No tick user of the with their work and community friendliness. nursing service 85 Tiverton As an on-going Extremely likely Because the service For you more than Female 56-65 White British No tick user of the is A1and the nurses us - more nurses! community so thorough, They seem to be nursing patient and 'caring' overloaded. service in both senses! 86 Tiverton As an on-going Likely Good quality of No. Male 46-55 White British No tick user of the service. community nursing service
Friends and Family Test – Community Nursing Teams – May-15 Page 14 of 14