Friends and Family Test – Community Nursing Teams – July 2015
The Trust’s target ‘Friends and Family Test’ score: ‘Would recommend’ = 75%.
‘Would recommend’ percentage is calculated as follows:
Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
‘Would not recommend’ percentage is calculated as follows:
Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
(The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014)
Friends and Family Test – Community Nursing Teams – Jul-15 Page 1 of 10
Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % %
1 Axminster/Sidmouth 7 1 0 0 0 0 0 8 100 0 0
2 Barnstaple 0 0 0 0 0 0 0 0 No data No data No data
3 Bideford 2 1 0 0 0 0 0 3 100 0 0
4 Crediton/Moretonhampstead/Cheriton Bishop 4 0 0 0 0 0 0 4 100 0 0
5 Culm Valley 3 0 0 0 0 0 0 3 100 0 0
6 Exeter 2 1 0 0 0 0 0 3 100 0 0
7 Exmouth/Budleigh Salterton/Woodbury 2 0 0 0 0 0 0 2 100 0 0
8 Holsworthy/Torrington 0 0 0 0 0 0 0 0 No data No data No data
9 Honiton/Ottery St Mary 2 0 0 0 0 0 0 2 100 0 0
10 Ilfracombe 0 0 0 0 0 0 0 0 No data No data No data
11 Lynton 1 0 0 0 0 0 0 1 100 0 0
12 Okehampton/Hatherleigh/North Tawton/Bow 9 0 0 0 0 0 0 9 100 0 0
13 Out of Hours Eastern/Urgent Care 2 1 0 0 0 0 0 3 100 0 0
14 Out of Hours Northern/Urgent Care 6 0 0 0 0 0 0 6 100 0 0
15 Seaton 1 0 0 0 0 0 0 1 100 0 0
16 South Molton/Chulmleigh 2 0 0 0 0 0 0 2 100 0 0
17 Tiverton 3 0 0 0 0 0 0 3 100 0 0
Total 46 4 0 0 0 0 0 50 100 0 0
Percentage 92.0 8.0 0.0 0.0 0.0 0.0 0.0 100.0
Friends and Family Test – Community Nursing Teams – Jul-15 Page 2 of 10
Friends and Family Test – Community Nursing Teams – Jul-15 – Qualitative Data
Team Name At what stage Friends and Please can you tell Have you any Gender Age Ethnicity Please tick this box in your care Family Test us why you gave suggestions for if you DO NOT wish are you that response? ways we can your anonymised completing improve the comments to be this Patient service? made public. Experience Survey? 1 Axminster/Sidmouth On discharge Extremely likely They were very nice Male over 65 White British No tick from the ladies and they community were very attentive nursing at all times. service 2 Axminster/Sidmouth As an on- Extremely likely Because the I am just writing to Female over 65 White British No tick going user of community nurses thank you for your the were wonderfully wonderful team. I community kind, professional am SO grateful to nursing and helpful. your nurses. service 3 Axminster/Sidmouth As an on- Extremely likely Have experienced Female over 65 White British No tick going user of excellent service the from district nurses community over several years. nursing service 4 Axminster/Sidmouth On admission Extremely likely Because the nurse Male over 65 White British No tick to the was extremely kind community and informative. nursing service 5 Axminster/Sidmouth As an on- Extremely likely Because the Male over 65 White British No tick going user of services we receive the are so good & community helpful. nursing service 6 Axminster/Sidmouth As an on- Extremely likely Axminster team are Female over 65 White British No tick going user of fantastic. the community nursing
Friends and Family Test – Community Nursing Teams – Jul-15 Page 3 of 10 service 7 Axminster/Sidmouth As an on- Extremely likely Excellent team at Male over 65 White British No tick going user of Axminster. the community nursing service 8 Axminster/Sidmouth On admission Likely This was the first Male over 65 White British No tick to the visit. community nursing service 9 Bideford As an on- Extremely likely It been very good, Male over 65 White British No tick going user of thank you. the community nursing service 10 Bideford As an on- Extremely likely Because they have Female 46-55 White British No tick going user of all been lovely. the community nursing service 11 Bideford As an on- Likely We were pleased No, we were Male over 65 White British No tick going user of with the service we pleased with the the had. caring visit. community nursing service 12 Crediton/Moretonhampst On admission Extremely likely Easy to talk to, Male over 65 White British No tick ead/Cheriton Bishop to the friendly, helpful, community helped us to nursing understand things a service bit better. 13 Crediton/Moretonhampst On admission Extremely likely First class service Female over 65 White British No tick ead/Cheriton Bishop to the (thanks). community nursing service 14 Crediton/Moretonhampst As an on- Extremely likely The community We are truly Female over 65 White British No tick ead/Cheriton Bishop going user of team of nurses are grateful for the the friendly, co- excellent treatment
Friends and Family Test – Community Nursing Teams – Jul-15 Page 4 of 10 community operative and are received at all nursing always pleased to times - we feel service help. everyone does their utmost, always. 15 Crediton/Moretonhampst As an on- Extremely likely Female over 65 White British I DO NOT wish my ead/Cheriton Bishop going user of anonymised the comments to be community made public nursing service 16 Culm Valley On discharge Extremely likely Staff extremely No. Male over 65 White British No tick from the helpful & community professional. nursing service 17 Culm Valley As an on- Extremely likely Male over 65 White British No tick going user of the community nursing service 18 Culm Valley As an on- Extremely likely Female over 65 White British No tick going user of the community nursing service 19 Exeter As an on- Extremely likely I have had a few It would be nice if Female over 65 White British No tick going user of nurses calling on and when to expect the me and I cannot them. community fault anyone, most nursing helpful. service 20 Exeter On discharge Extremely likely Female over 65 White British I DO NOT wish my from the anonymised community comments to be nursing made public service 21 Exeter As an on- Likely My legs held a lot None: They are Female over 65 White British No tick going user of of fluid. They were excellent. the expertly bandaged community & after several nursing were back to service normal. Friends and Family Test – Community Nursing Teams – Jul-15 Page 5 of 10 22 Exmouth/Budleigh On discharge Extremely likely All the nurses were Female 46-55 White British No tick Salterton/Woodbury from the extremely friendly community and always made nursing sure they called at service a convenient time on a couple of times to co-operate with my other appt. times. 23 Exmouth/Budleigh As an on- Extremely likely Because of the care Female over 65 White British No tick Salterton/Woodbury going user of shown in visiting the and treatment. community nursing service 24 Honiton/Ottery St Mary As an on- Extremely likely Female over 65 White British No tick going user of the community nursing service 25 Honiton/Ottery St Mary As an on- Extremely likely My experience is I do not know how Male over 65 White British No tick going user of limited but I have to contact the the always the nurses nurses out of community helpful & pleasant. surgery hours. nursing service 26 Lynton As an on- Extremely likely Because of the care No way can anyone Female over 65 White British No tick going user of & attention I have make a suggestion the received from the on improvement to community nursing team at the service we nursing Lynton. received from the service Lynton Nursing Team. 27 Okehampton/Hatherleigh/ On discharge Extremely likely Because my nurse No, she was Female over 65 White British No tick North Tawton/Bow from the was a real tonic to perfect. community me. Always happy, nursing very clean and service chatty, just what I needed thank you. 28 Okehampton/Hatherleigh/ As an on- Extremely likely Male over 65 White British No tick North Tawton/Bow going user of the community Friends and Family Test – Community Nursing Teams – Jul-15 Page 6 of 10 nursing service 29 Okehampton/Hatherleigh/ As an on- Extremely likely Male over 65 White British No tick North Tawton/Bow going user of the community nursing service 30 Okehampton/Hatherleigh/ As an on- Extremely likely Always kind and Male over 65 White British No tick North Tawton/Bow going user of caring, did the everything in their community power to help me nursing recover. service 31 Okehampton/Hatherleigh/ As an on- Extremely likely Because I am very No, I think the Male over 65 White British No tick North Tawton/Bow going user of happy with all the service is perfect as the nurses that visit, it is. community they are very nursing thorough friendly & service dedicated. 32 Okehampton/Hatherleigh/ Extremely likely The nurses were so Female over 65 White British No tick North Tawton/Bow kind, professional & helpful. 33 Okehampton/Hatherleigh/ As an on- Extremely likely I have been a The only problem is Female over 65 White British No tick North Tawton/Bow going user of patient at getting supplies of the Okehampton dressings. community Hospital for over nursing 5yrs and everything service has always been perfect, the nurses, doctors, receptionists. 34 Okehampton/Hatherleigh/ On discharge Extremely likely Received good More continuity of Female over 65 White British No tick North Tawton/Bow from the care. nurses. community nursing service 35 Okehampton/Hatherleigh/ As an on- Extremely likely Have had good None. Male 56-65 White British No tick North Tawton/Bow going user of care. the community nursing service
Friends and Family Test – Community Nursing Teams – Jul-15 Page 7 of 10 36 Out of Hours On admission Extremely likely Caring listening & Provide more night Female over 65 White British No tick Eastern/Urgent Care to the fast service. teams - 3 for the community area is too few. nursing service 37 Out of Hours As an on- Extremely likely Prompt attention, More nurses! Female 46-55 White British No tick Eastern/Urgent Care going user of professional, caring the staff who showed community competence and nursing compassion. Thank service you C. and V. from UCNT. 38 Out of Hours As an on- Likely Very pleased with Hopefully if needed Male over 65 White British No tick Eastern/Urgent Care going user of the treatment. we can contact the Professional care. - more easily without community 1st class. going through 111 nursing or emergency service services. 39 Out of Hours As an on- Extremely likely Excellent service No, excellent Female over 65 White British No tick Northern/Urgent Care going user of saved my mother service, G. and D. the being admitted to were so kind, community the hospice. helpful respectful nursing and always thought service about everyone not just my mother, an amazing high quality service. 40 Out of Hours As an on- Extremely likely Excellent care and No, would just like Female over 65 White British No tick Northern/Urgent Care going user of service. to thank J. and D. the who came to my community grandmother nursing several times, their service care was outstanding. 41 Out of Hours As an on- Extremely likely My husband has Just do not cut this Male over 65 White British No tick Northern/Urgent Care going user of recently been out of hours the diagnosed with service. It was community throat cancer, desperately needed nursing complications set in by my husband at service & a catheter had to the time - "angels" be fitted. The is my husband's nurses were so quote. respectful of his dignity and treated Friends and Family Test – Community Nursing Teams – Jul-15 Page 8 of 10 him with much care, some giggles and just pure professional, first class medical attention - "Angels" 42 Out of Hours As an on- Extremely likely The nurses arrived Male over 65 White British No tick Northern/Urgent Care going user of within 1 1/2 hr. for the my 111 call - the community journey takes 40 nursing mins. service 43 Out of Hours As an on- Extremely likely Visited by M., quick No - pt. fully Male over 65 White British No tick Northern/Urgent Care going user of response, care informed. the received was very community good, nurse kind & nursing informative. service 44 Out of Hours As an on- Extremely likely Female over 65 White British I DO NOT wish my Northern/Urgent Care going user of anonymised the comments to be community made public nursing service 45 Seaton On discharge Extremely likely The nurses were I was visited on Female 56-65 Asian / Asian No tick from the pleasant, four occasions + British community knowledgeable was very happy nursing about my with the service & service condition, efficient, treatment - I have on time and were no more to add to able to answer my it - excellent. queries. 46 South Molton/Chulmleigh As an on- Extremely likely So helpful, so Female 46-55 White British No tick going user of friendly. the community nursing service 47 South Molton/Chulmleigh As an on- Extremely likely Friendly, Male 56-65 White British No tick going user of knowledgeable the staff. Reliable. community nursing service Friends and Family Test – Community Nursing Teams – Jul-15 Page 9 of 10 48 Tiverton As an on- Extremely likely Throughout given No. Male over 65 White British No tick going user of me good service. the community nursing service 49 Tiverton On discharge Extremely likely I came out of Female over 65 White British No tick from the Tiverton Hospital community and the nurses nursing were at my home service the next morning. Very good service. 50 Tiverton Extremely likely Very pleased. No, very good. Female over 65 White British No tick
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