American Airlines Update Weekly Update – April 17, 2020 Below are the highlights from this week. Recognizing the Loyalty of AAdvantage® Members Caring for Our Community American Airlines thanks its frequent fliers with extended elite status and other rewards: • American Airlines has donated various supplies to Mount Sinai Hospital in New York City; • Extending elite status for AAdvantage members until January 31, 2022 Dana-Farber Cancer Institute in Boston; and St. Jude Children’s Research Hospital in Memphis, to support those on the frontline of the coronavirus. • Reducing elite status qualifications for 2020 • Extending Admirals Club® memberships purchased from American for 6 months Follow this link for more info • Introducing up to $400 special credits for future travel on American Airlines Vacations • As the world copes with the pandemic, American Airlines team members across the packages for elite members world have been inspired to help essential personnel, making masks for health • Every dollar spent on an eligible AAdvantage co-branded credit card through the end of care workers. 2020 will count for one mile toward Million Miler℠ status Follow this link for more info • Award reinstatement fees waived for travel through September 2020 • American Airlines has distributed more than 81,000 pounds Follow this link for more info of food to Food Banks across the country, through our partnership with Feeding America to help families. Support From U.S. Department of the Treasury Follow this link for more info On April 14, 2020, American Airlines announced that the U.S. Department of the Treasury has approved $5.8 billion in financial assistance from the Payroll Support Program created Expanding Our Strategic Partnerships through the Coronavirus Aid, Relief, and Economic Security (CARES) Act. • Alaska Airlines - American and Alaska announced a new West Coast International Alliance to According to CEO Doug Parker, “The Payroll Support Program recognizes the extraordinary deliver new routes, hassle-free booking and travel, elite status reciprocity and lounge access, dedication of our entire team, and importantly, sustains the critical air service being as well as the ability to earn and use miles on both airlines’ full networks. provided by our frontline team members. Those team members are our heroes, and we are • GOL - Our new reciprocal codeshare agreement with GOL provides your travelers access and elated that this program will enable us to continue to employ and pay our team while they discounts to new destinations in South America, beyond American Airlines gateways. fly through this period of depressed consumer demand.” • Qatar Airways - American announced the first step in a strategic partnership with Qatar Follow this link for more info Airways. This will begin with a restored codeshare deal between the airlines and will provide connectivity to India, Africa, South East Asia and the Middle East. In a video message to customers, American Airlines CEO, Doug Parker, provides an update • Royal Air Maroc - American Airlines recently launched a reciprocal codeshare agreement with on what American is doing to care for customers, team members and the communities we Morocco’s largest airline, Royal Air Maroc. We are proud to now welcome Royal Air Maroc as serve throughout the coronavirus situation. a new AAdvantage partner airline and oneworld® participating carrier. Follow this link for full video Weekly Update – April 17, 2020 American Airlines Exception Policies Updates since last week’s highlighted in red

Tickets issued on/before All tickets affected by May 31, 2020 - or – Tickets issued from Tickets issued between 1) Suspended service or Making Things Easier: Unused Tickets expiring March March 1 - May 31, 2020 June 1 and September 30, 2020 2) Cancelled/Schedule changes 1, 2020 to September 30, 2020 Travel Notices/Waiver Codes 1) All markets Consolidated to 5 2) For details by market please see Impacted regions Suspension of Service All markets All Markets All markets • TNADV2/CORONAFLX – Global Travel Notice • Americas and the Caribbean • Asia Waiver • Europe / Middle East / Africa • South Pacific • SKCHG/ASIASUSP – Asia Suspension Refund Allowed if flight is cancelled Per fare rules Per fare rules Per fare rules • SKCHG/SASUSP – Americas/Caribbean Suspension Through the validity of the ticket 1) Based on market. See Market Detail in individual March 1, 2020 – September 30, Note: Ticket extension applies Travel dates are not applicable. • SKCHG/EUSUSP – Europe/Middle Travel dates Suspension of Service 2020 for tickets issued between Ticket extension does not apply. East Suspension 2) Fare rules apply March 1 and May 31 • SKCHG/SPSUSP – South Pacific Suspension Tickets issued between March 1 All Travel must be completed by and May 31: extended through Must travel within normal ticket New travel dates 1) Based on market. See Market Detail in individual December 31, 2021 Dec. 31, 2021 validity Suspension of Service Waived Name Change Fees Corporate accounts receive one free name change during the validity of tickets purchased Change fees Waived Waived - see travel dates above None - per fare rules Per fare rules on or before May 31, 2020.

If origin/destination/booking class is same, add Your agency of record can now process this collect will not apply. If changed, the new fare is Even exchange applies only if new complimentary name change in their GDS applicable and any add collect will apply. itinerary is identical to original Change fee waiver is in the fare without requiring a waiver code. A contracted Add collect Per fare rules Effective March 23, if new itinerary fare is lower rule – all other fare rules apply Corporate Travel Agreement must be active and than original, residual refund may apply – See Otherwise, follow fare rules the ticket must contain a valid Corporate CART Coronavirus Global Flexibility Waiver for details or JBID in the endorsement box or tour code Change of route/O&D Yes - difference in fare may apply field. You can also continue to process name changes NOGO status Effective for travel on/after April 16, 2020, all tickets will return to NOGO status if applicable. in SalesLink through May 31, 2020. Any ticket issued on or before May 31, 2020 for travel between March 1, 2020 through September 30, 2020, may have the ticket validity extended until December Extensions of 31, 2021 and will get 1 free change. After reissue, all fare rules apply 12-month ticket OR validity Any ticket expiring between March 1, 2020 and September 30, 2020 will have until December 31, 2021 to complete travel.