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Airline Industry and Generation Z (Case of Croatia Airlines)
AIRLINE INDUSTRY AND GENERATION Z (CASE OF CROATIA AIRLINES) Vuković, Tena Undergraduate thesis / Završni rad 2020 Degree Grantor / Ustanova koja je dodijelila akademski / stručni stupanj: RIT Croatia / RIT Croatia Permanent link / Trajna poveznica: https://urn.nsk.hr/urn:nbn:hr:229:928395 Rights / Prava: In copyright Download date / Datum preuzimanja: 2021-09-26 Repository / Repozitorij: RIT Croatia Digital repository - Rochester Institute of Technology RIT Croatia AIRLINE INDUSTRY AND GENERATION Z (CASE OF CROATIA AIRLINES) Tena Vuković Mentor: Joseph Kevin Walker Senior Capstone Project Hospitality and Tourism Management Dubrovnik, 2020 Abstract This research effort addressed a number of issues associated with Gen Z fliers: how do they perceive various elements of the flying experience and are they satisfied with the flying experience provided by Croatian Airlines, an airline employing a hybrid airline business model. Kano and SERVQUAL models were combined to determine the meaning of flying elements and a SERVQUAL evaluation determined Gen Z’s satisfaction with Croatian Airlines. The results indicated that when considering flying elements some differences exist between more frequent and infrequent fliers, with more frequent fliers expecting more from airlines. The results also suggest that Gen Z is largely satisfied with Croatian Airline’s offer with specific areas of improvement possible. Key words: full - service carrier, low - cost carrier, hybrid airline, Generation Z, customer satisfaction, service quality 2 Passenger Airline Industry: Overview The airline industry has always been dynamic. In the last two decades, the driving factors of the development in the industry were technological progresses and market liberalisations (Wittmer & Bieger, 2011). However, other factors, such as organizational structure, finance, competition and consumer demand continue to affect the air transportation system as well (Tam & Hansman, 2003). -
2016 Environmental Report
Build Something Cleaner The Boeing Company 2016 Environment Report OUR APPROACH DESIGN AND DEVELOPMENT MANUFACTURING AND OPERATIONS IN SERVICE END OF SERVICE APPENDIX About The Boeing Company Total revenue in For five straight Currently holds 2015: $96.1 billion years, has been 15,600 active named a top global patents around Employs 160,000 innovator among the world people across the aerospace and United States and in defense companies Has customers in more than 65 other 150 countries countries Established 11 research and For more than a 21,500 suppliers development centers, decade, has been and partners 17 consortia and the No.1 exporter around the world 72 joint global in the United States research centers OUR APPROACH DESIGN AND DEVELOPMENT MANUFACTURING AND OPERATIONS IN SERVICE END OF SERVICE APPENDIX At Boeing, we aspire to be the strongest, best and best-integrated aerospace-based company in the world— and a global industrial champion—for today and tomorrow. CONTENTS Our Approach 2 Design and Development 18 Manufacturing and Operations 28 In Service 38 End of Service 46 Jonathon Jorgenson, left, and Cesar Viray adjust drilling equipment on the 737 MAX robotic cell pulse line at Boeing’s fab- rication plant in Auburn, Washington. Automated production is helping improve the efficiency of aircraft manufacturing. (Boeing photo) 1 OUR APPROACH DESIGN AND DEVELOPMENT MANUFACTURING AND OPERATIONS IN SERVICE END OF SERVICE APPENDIX As Boeing celebrates Our Approach its first century, we are looking forward to the innovations of the next 100 years. We are working to be the most environmentally progressive aero- space company and an enduring global industrial champion. -
AMR Corporation
Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K Annual Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 For fiscal year ended December 31, 2004. o Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 Commission file number 1-8400. AMR Corporation (Exact name of registrant as specified in its charter) Delaware 75-1825172 (State or other jurisdiction (I.R.S. Employer Identification No.) of incorporation or organization) 4333 Amon Carter Blvd. Fort Worth, Texas 76155 (Address of principal executive offices) (Zip Code) Registrant’s telephone number, including area code (817) 963-1234 Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of exchange on which registered Common stock, $1 par value per share New York Stock Exchange 9.00% Debentures due 2016 New York Stock Exchange 7.875% Public Income Notes due 2039 New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: NONE (Title of Class) Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes No o. Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§ 229.405 of this chapter) is not contained herein, and will not be contained, to the best of the registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. -
November 2004
November 2004 For those of you who live in places that observe daylight savings time, you are now adjusting to an earlier sunset and going inside sooner. So why not grab your favorite beverage and browse the latest news from American Airlines? Pass the time by visiting AA.com, reading your personal AAdvantage eSummarySM e-mail (log in under the My Account link to learn more), AAdvantage® program news and offers, and checking the many helpful links for travel planning, mileage earning, and redemption. Start with this newsletter, which gives you a quick glance at a number of opportunities available from the AAdvantage program. In this edition, get how-to lessons on getting to your destination using fewer miles, earning miles on codeshare carriers, and giving the gift of travel for the holidays. And as always, you’ll find a host of great offers from airline, car, hotel, and retail program participants. • Program news: AAdvantage upgrade award change • Smart mileage-saving ideas: Short Haul Awards and off-peak MileSAAver awards • Earn thousands of miles on your trip to Europe • Holiday gifting solved with American Airlines Incentive TrAAvel certificates • Great Britain – Get ready and go with AmericanAirlines Vacations • Visit a veritable winter wonderland at America’s National Parks • New and seasonal routes on AA, American Eagle, and AmericanConnection • Double miles on new nonstop flights • Miles from the start with codeshare flights • Qantas Skybed bonus: The comfortable route to Australia • Travel with ease in Asia and earn double miles -
Alex Cosmas Expert Associate Partner Mckinsey & Company
Alex Cosmas Expert Associate Partner McKinsey & Company Alex Cosmas Expert Associate Partner McKinsey & Company Private information about my Airline’s fares, products, My cards cards schedule Competitor's itineraries Community Public information cards in play schedules, fares available at cards time of purchase All “breadcrumbs” left from Opponent’s Belief of opponent’s strength of customer interaction with airline cards hand Action: call or fold Action: correctly bundle and Opponent’s information is encrypted price an ancillary package and revealed through “tells” (signals) TICKET PURCHASE SEAT SELECTION LUGGAGE BOARDING GROUND TRANSPORTATION • PNR Data: Origin, dest., • Premium seat purchase • Number of bags • Priority purchase • Mode routing, etc. • Weight • Boarding time • Destination PRE-FLIGHT FLIGHT POST-FLIGHT SEARCH CHANGES CHECK-IN AIRPORT ACTIVITY ONBOARD ANCILLARY REVIEWS • Kind of tickets searched for • Change dates • Check-in platform • Travel path • Wi Fi • Official complaints (refundable, one- way) • Change types (class, • Check-in time • Purchases • Food/beverage • Social media/blog • Available fares at time of routing, etc.) reviews purchase Ticket info viewed A COGNITIVE MODEL OF THE AIRLINE CONSUMER • Willingness-to-pay • Desired • Buy-down probability destinations • No-show probability • Desired product • Change probability • Desired aircraft configuration • Desired ancillary purchases Fare differential Itinerary Quality Market/Freq. Share Product Quality Incentivize booking of higher Incentivize booking of less Incentivize booking of less Incentivize booking away from fare on similar quality itinerary desirable routing popular carrier competitor’s higher quality product Valuation of passengers’ disutility is dependent on each individual’s cognitive model • Lives in Singapore • Purchases WiFi whenever it is available/rarely books flights without WiFi • Joseph is searching for a ticket on SQ’s website. -
Aviation Week & Space Technology
STARTS AFTER PAGE 34 Using AI To Boost How Emirates Is Extending ATM Efficiency Maintenance Intervals ™ $14.95 JANUARY 13-26, 2020 2020 THE YEAR OF SUSTAINABILITY RICH MEDIA EXCLUSIVE Digital Edition Copyright Notice The content contained in this digital edition (“Digital Material”), as well as its selection and arrangement, is owned by Informa. and its affiliated companies, licensors, and suppliers, and is protected by their respective copyright, trademark and other proprietary rights. Upon payment of the subscription price, if applicable, you are hereby authorized to view, download, copy, and print Digital Material solely for your own personal, non-commercial use, provided that by doing any of the foregoing, you acknowledge that (i) you do not and will not acquire any ownership rights of any kind in the Digital Material or any portion thereof, (ii) you must preserve all copyright and other proprietary notices included in any downloaded Digital Material, and (iii) you must comply in all respects with the use restrictions set forth below and in the Informa Privacy Policy and the Informa Terms of Use (the “Use Restrictions”), each of which is hereby incorporated by reference. Any use not in accordance with, and any failure to comply fully with, the Use Restrictions is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum possible extent. You may not modify, publish, license, transmit (including by way of email, facsimile or other electronic means), transfer, sell, reproduce (including by copying or posting on any network computer), create derivative works from, display, store, or in any way exploit, broadcast, disseminate or distribute, in any format or media of any kind, any of the Digital Material, in whole or in part, without the express prior written consent of Informa. -
Antitrust Immunity and International Airline Alliances
A Service of Leibniz-Informationszentrum econstor Wirtschaft Leibniz Information Centre Make Your Publications Visible. zbw for Economics Gillespie, William; Richard, Oliver M. Working Paper Antitrust Immunity and International Airline Alliances EAG Discussion Paper, No. 11-1 Provided in Cooperation with: Economic Analysis Group (EAG), Antitrust Division, United States Department of Justice Suggested Citation: Gillespie, William; Richard, Oliver M. (2011) : Antitrust Immunity and International Airline Alliances, EAG Discussion Paper, No. 11-1, U.S. Department of Justice, Antitrust Division, Economic Analysis Group (EAG), Washington, DC This Version is available at: http://hdl.handle.net/10419/202391 Standard-Nutzungsbedingungen: Terms of use: Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Documents in EconStor may be saved and copied for your Zwecken und zum Privatgebrauch gespeichert und kopiert werden. personal and scholarly purposes. Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle You are not to copy documents for public or commercial Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich purposes, to exhibit the documents publicly, to make them machen, vertreiben oder anderweitig nutzen. publicly available on the internet, or to distribute or otherwise use the documents in public. Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, If the documents have been made available under an Open gelten abweichend von diesen Nutzungsbedingungen die in der dort Content Licence (especially Creative Commons Licences), you genannten Lizenz gewährten Nutzungsrechte. may exercise further usage rights as specified in the indicated licence. www.econstor.eu ECONOMIC ANALYSIS GROUP DISCUSSION PAPER Antitrust Immunity and International Airline Alliances by William Gillespie and Oliver M. -
American Airlines Welcomes Back Travelers with Ability to Earn More Miles on Jetblue
NEWS RELEASE American Airlines Welcomes Back Travelers with Ability to Earn More Miles on JetBlue 5/26/2021 The Northeast Alliance adds value to American’s AAdvantage program and makes it easier for customers to earn= rewards. American’s AAdvantage® members and JetBlue’s TrueBlue members will be able to earn miles or points, traveling on either carrier. The Northeast Alliance between American and JetBlue gives customers more travel choices, competitive fares, and nonstop ights to more domestic and international destinations. FORT WORTH, Texas — American Airlines Group Inc. (NASDAQ: AAL) and JetBlue (NASDAQ: JBLU) continue to roll out benets for customers to create a seamless, easy customer experience — this time, in the form of mileage accrual. Starting today, American’s AAdvantage® members and JetBlue’s TrueBlue members can earn miles or points, traveling on either carrier. AAdvantage is now the only loyalty program that allows elite status earning opportunities when ying across three U.S. carriers — American, Alaska Airlines and JetBlue. “One of the best things about our Northeast Alliance is the additional benets it brings to customers. This includes more ways to earn miles and eventually more choice in how they use them, creating a truly valuable loyalty program,” said Alison Taylor, American’s Chief Customer Ocer. “Our partnership with JetBlue oers travelers more 1 options to get to more places with ease, thanks to better schedules and on a more premium product.” AAdvantage members were already able to earn miles on codeshare ights with JetBlue. However, today, they can also earn miles when traveling on any JetBlue marketed and operated ight in the Americas. -
2013 Benefits Guide 2 Earn Award Travel Twice As Fast
2013 Benefits Guide 2 Earn award travel twice as fast. 100% mileage bonus. just one of the many benefits of platinum. 100% Mileage Bonus Complimentary Your AAdvantage® miles will add up and 500 Mile Upgrades twice as fast with a 100% mileage As a Platinum member, you’ll be bonus on the base (or guaranteed able to request complimentary minimum) miles on eligible flights upgrades when traveling on a full- on American Airlines, American Eagle®, fare ticket in the Main Cabin on the American Connection® carrier, eligible American Airlines and most oneworld® member airlines and American Eagle flights.* Simply ask Alaska Airlines. For complete details, for an upgrade when you book a visit aa.com/elitestatusbonus. reservation and we’ll confirm your upgrade 72 hours before your departure, if an upgrade is Minimum Mileage Guarantee available. The upgrade list is prioritized by AAdvantage elite status level. You will earn a minimum of 500 Priority within your elite status level AAdvantage miles per flight segment will be determined based on the fare on applicable routes. For complete purchased (fares beginning with Y or details, visit aa.com/minimummileage. B are confirmed first) and the date/ time your upgrade was originally requested. If you’re traveling on a discounted fare, you can upgrade using 500 mile upgrades, valid for up to 500 miles of travel. Each flight segment requires at least one upgrade. * Upgrades are subject to capacity controls and seating limitations and are valid for travel within and between North America, and between the U.S. and Central America. Upgrades are valid on purchased, published fares on eligible American Airlines and American Eagle flights. -
Aadvantage Platinum Status Puts You Miles Ahead
AAdvantage Platinum Status Puts You Miles Ahead We’re pleased to have you as an AAdvantage Platinum member and to welcome you into a very distinguished group of travelers. To recognize your loyalty to American Airlines, we invite you to enjoy the following AAdvantage Platinum member benefits through February 29, 2004. AAdvantage Platinum Hot Line Access For reservations, upgrade purchases and requests, seating preferences or to order a special meal, call 1-800-843-3000. If you are outside of the continental U.S., Canada, Puerto Rico or the U.S. Virgin Islands, contact your local American Airlines reservations office. 2 You can also use the Platinum Hot Line to access our AAdvantage Dial-In® system to claim awards, purchase electronic upgrades at a discount and get AAdvantage® program information, as well as your individual account activity. If you don’t already have a PIN, you can call the Platinum Hot Line. Admirals Club® Membership We are pleased to offer you membership in the Admirals Club at a special discounted price. For information about the Admirals Club and these special rates, please visit www.aa.com/admiralsclub, call 1-800-237-7971 (from the continental U.S., Canada or Puerto Rico) or stop by any Admirals Club location worldwide. Flight Bonuses As an AAdvantage Platinum member, you receive a 100% mileage bonus on the base or guaranteed minimum miles for flights on American Airlines, American Eagle, AmericanConnection and our airline participants1. Earned Threshold Upgrades We will credit your upgrade account with four 500-mile electronic upgrades for every 10,000 base miles you earn, including guaranteed minimum miles, when you purchase a ticket on eligible American Airlines, American Eagle, AmericanConnection and airline participant1 flights during your membership year. -
(KCM) As It Has Moved to a Permanent Program of the TSA
We are very surprised at the company’s announcement that they may be considering to opt out of Known Crewmember (KCM) as it has moved to a permanent program of the TSA. The idea behind KCM is not simply to expedite security screening for known assets, such as pilots, but to alleviate additional TSA security resources in order to have more effect at passenger screening portals. This makes our entire U.S. travel system safer and protects us from additional threats. In a message to the crew force, the company writes, “The KCM program was halted abruptly as a trial offering and has suddenly become an ongoing commercial program with considerable fees attached to it. Given the extremely short notice we were given and the extensive fees, we are only now able to begin to assess the details and determine our options, and how we might reach a reasonable ongoing arrangement with the KCM program administrators.” Last year, KCM began issuing barcodes to expedite screening, if your airline paid for it. However, FedEx chose not to subscribe to the optional barcodes. Airlines for America (A4A) was notified of KCM moving to a permanent program months ago. There was nothing abrupt about the halting of the test program as the date was solidified and reported long ago. Not only has this now become a permanent program and industry best practice, FedEx and UPS are the only two carriers reported thus far to have “carved themselves out” of the 43 total US airlines participating. As we all know, another successful terror act against aviation will not “carve” FedEx out, but affect all airlines with disastrous operational and financial impacts equally. -
Air Transport Industry Analysis Report
Annual Analyses of the EU Air Transport Market 2016 Final Report March 2017 European Commission Annual Analyses related to the EU Air Transport Market 2016 328131 ITD ITA 1 F Annual Analyses of the EU Air Transport Market 2013 Final Report March 2015 Annual Analyses of the EU Air Transport Market 2013 MarchFinal Report 201 7 European Commission European Commission Disclaimer and copyright: This report has been carried out for the Directorate General for Mobility and Transport in the European Commission and expresses the opinion of the organisation undertaking the contract MOVE/E1/5-2010/SI2.579402. These views have not been adopted or in any way approved by the European Commission and should not be relied upon as a statement of the European Commission's or the Mobility and Transport DG's views. The European Commission does not guarantee the accuracy of the information given in the report, nor does it accept responsibility for any use made thereof. Copyright in this report is held by the European Communities. Persons wishing to use the contents of this report (in whole or in part) for purposes other than their personal use are invited to submit a written request to the following address: European Commission - DG MOVE - Library (DM28, 0/36) - B-1049 Brussels e-mail (http://ec.europa.eu/transport/contact/index_en.htm) Mott MacDonald, Mott MacDonald House, 8-10 Sydenham Road, Croydon CR0 2EE, United Kingdom T +44 (0)20 8774 2000 F +44 (0)20 8681 5706 W www.mottmac.com Issue and revision record StandardSta Revision Date Originator Checker Approver Description ndard A 28.03.17 Various K.