MARCH 2020 3 Christopher Otten Has Been Helping Trinity View Residents with Their Technology Ques- Tions for Over a Year
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1 VOICES on goins By Ted W. Goins, Jr. | LSC president We were made for more utheran Services Carolinas always we did not win! Generally, it’s not necessary At St. John’s Lutheran Church in Salis- seems to be marching to its own for you to lose so I can win. If we approach bury, Pastor Rhodes Woolly preached on drummer, and I wouldn’t have it any our issues together and through the lens February 2 that “you were made for more.” other way. In a time period when civility of abundance versus scarcity, we can have That drives home The LSC Way. We in and truth and loving one another are out a better ministry and a better country and LSC are made for more in how we care for of style, when society is daily subjected to world. and serve people, from foster children to rudeness, lies, what’s in it LSC doubled down on this philosophy refugees to seniors! We can also expect the for me and to heck with in 2019 by creating The LSC Way. Already, best from each other, support each other, you, LSC lifts its Vision, more than 1,500 of LSC’s 2,000 teammates and not look to pull people down. And we Mission, and Values even have been through the training. You’ve can model The LSC Way at home, in our higher. heard about this program; it’s more exciting communities, and in our world. Our value of integrity to see it in action. We created a program Wouldn’t it be a better world with more is a cornerstone of our that pulls what is the very best from our integrity, trust, and love? The LSC Way is ministry. You must have integrity every day very best employees, then teaches the rest of not copyrighted. Feel free to adopt it and use and every way. If we win without integrity, us to act that same way! it in your world. You were made for more! Worker of Wonders — Callie Gray Callie Gray understands from personal (Worker of Wonders) award for her efforts. with a performance group from her high experience that music helps enrich the lives Callie is compassionate and goes the extra school and plays a large role in helping the of Trinity Grove residents. mile to make her inter- students feel comfort- When her grandmother was a resident, actions with residents able in approaching the Callie, a young teenager then, would play special, says Life Enrich- residents. She also visits the piano and sing when she came to visit ment Director Amanda as an individual, often Trinity Grove. Powell. coming to Trinity Grove’s On the day that her grandmother died, “She exudes a positive memory care neighbor- as a way to honor her family, Callie called light, is encouraging, hood. Trinity Grove to inquire about volunteering. accepting, and never Trinity Grove and Staff members were impressed that even in excluding of others,” LSC are grateful for her grief, Callie wanted to reach out to help Amanda says. “She is in- volunteers like Callie, others. credibly dependable and who share their gifts to Now 17, Callie has been volunteering is a positive reflection of make our nursing homes at Trinity Grove for three years. She was our LSC core values.” brighter and warmer recently named a recipient of LSC’s WOW Callie sometimes visits places for the residents. On the cover: Veteran John Goubeaux of Fayetteville, N.C., sustained a traumatic brain injury in 2011. He uses two piec- es of wood – one rough and one smooth – to show how his life changed after he got help. LSC staffer Casey Bennett, at right, meets with Goubeaux several times a week to help him work on his goals. 2 VOICES DISCOVER YOUR TRINITY! 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As a senior at the Franklin School of Innovation Charter The 18-year-old visits the senior living commu- School, he was required to complete a senior project to grad- nity once a week and is in high demand. Resi- uate. His father suggested he reach out to the community dents come to him with questions about their phones, iPads, and do something with his technology skills. laptops and even the latest financial scam that targets senior After writing a very convincing paper to his parents citizens. They say he always has an answer. explaining why he needed an iPhone at age 12, Otten finally “He’s been outstanding and he’s been here a while,” Ralph mowed enough yards to help pay for one when he was 14. Dimenna, 95, said. “He’s been very, very good. I’ve got Since then, he reads technology news almost every day to an old computer and he’s been a big help on that, and he keep up with the trends. doesn’t mind repeating. He’s taken me through some things “My dad said, ‘Don’t you always help your grandmothers three or four different times.” with technology?’ Because I already go over to their house Otten grew up around Trinity View, which is nestled and fix little problems they might have,” Otten said. “So he 4 VOICES Above: Otten began visiting the resi- dents as part of his senior project. Right: Rob Newcomer (left) said he trusts Otten with his electronics and is impressed with his knowledge of new technologies. Below right: Neal and Susan Evans have nothing but great things to say about Otten and the assistance he provides. said I should scale that up and basically do more clients. He suggested this place, and I loved it.” Originally he began scheduling 20-min- ute appointments with any resident who had questions about their devices, but the sessions were so popular that he eventually extended them to 30 minutes. “Through the individual appointments (he’s seen) a lot of different things. Every- body’s at a different level in their tech- nological know-how,” Otten said. “Some people are pro’s and we can learn more advanced things or we might need to go over the basics a few times, and that’s fine. It’s really fun to see people happy because they’re learning about it.” Otten fulfilled his 100 hours require- internet and different protocols that go on. on the top of the list,” she said. “We are ment for his senior project very quickly. How to stay safe from hackers and spam- just so pleased he picked us.” After graduating from high school, he still mers, which is a big deal, especially with Otten plans to attend Montreat College kept coming back to Trinity View. this age group,” Otten said. “There’s a lot in the spring and pursue a career in “I love doing it. I love teaching,” he said. of people who want to take advantage and cyber security, but says he won’t leave the “I love meeting new people and seeing old we’ve kind of learned how to identify those residents of Trinity View without their faces too. It’s really special to me to come threats and shut them down at the source.” technology guru. here and feel like part of this community Sherri Redden, Trinity View’s marketing “I’m going to keep coming here once and just help people learn.” director, said Otten fulfills a need in the a week, and hopefully in the future two The demand for his services continued community. times a week. I think it’s important for me to grow, so Otten also added an hour-long “One of the things I’ve observed is that on a personal level, just because I get to tutorial once a week so residents can bring I really like the inter-generational relation- interact with people I normally wouldn’t in their devices for him to examine or ship that our residents seem to have with interact with,” he said.