Arabian Sun 2 Company News JHAH Awarded ‘Gold’ Person-Centered Care Certification Johns Hopkins Aramco Healthcare Nabeel A
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January 13, 2021 Vol. LXXVI, No. 2 a weekly Aramco publication for employees More than just a pretty place Aramco’s new a natural wondersee pages 6 and 7 January 13, 2021 the arabian sun 2 company news JHAH Awarded ‘Gold’ Person-Centered Care Certification Johns Hopkins Aramco Healthcare Nabeel A. (JHAH) has been accredited as one of Al-Jama’, JHAH only four organizations in the Kingdom chairman of the with Gold certification. Person-Cen- Board and tered Care is an international standard senior vice As of today, JHAH is established by Planetree International president of HR and Corporate for quality in health care, where staff, Services, officially the gold patients, and families have their needs delivers and desires heard and addressed. celebratory standard for person- remarks to The Gold Award was celebrated at a attendees after centered care in Saudi being ceremony Jan. 3 in Dhahran. Nabeel A. introduced by Arabia. Together, you Al-Jama’, senior vice president of Hu- Dr. Amar Sattar, man Resources and Corporate Services co-chairman of have built a JHAH and JHAH chairman of the Board, and the Person- Dr. Susan Frampton, president of Plane- Centered Care culture that puts Council. tree International, joined the ceremony virtually to celebrate with JHAH leader- people and their needs ship, including Dr. Michael Walsh, chief right at the front and executive of JHAH; Salem Al-Shehry, and their families who’ve come with congratulations.” COO and Person-Centered Care advo- us on this journey. Together, you have center of everything cate; and JHAH employees. built a JHAH culture that puts people The Gold certification was achieved and their needs right at the front and after a weeklong validation visit by in- we do. “As of today, JHAH is officially the center of everything we do. ternational quality surveyors who as- gold standard for person-centered care sessed JHAH’s delivery of health-care — Nabeel A. Al-Jama’ in Saudi Arabia,” Al-Jama’ said at the “This Planetree gold certificate is a services. As part of the assessment, sur- award ceremony. “This is thanks to the milestone and not an endpoint,” Al-Ja- veyors interviewed a number of focus hard work and determination of a great ma’ added. “We must build on and groups that included front-line staff, many people: doctors, nurses, techni- strengthen this culture. But for now, clinical staff, and patients. The survey- cians, support personnel, JHAH’s lead- you can all be incredibly proud of what ors visited all five of JHAH’s locations in As defined by Planetree, person-cen- ership, and of course, all the patients you have achieved. So thank you, and the Kingdom. tered care creates positive impressions and satisfying experiences, but beyond that, it improves lives. Person-centered care creates workplaces that energize and inspire joy at work. It improves health outcomes and unites commu- nities around health and wellness. Research has documented that per- son-centered care yields internal, exter- nal, and cultural benefits to health care organizations and improves organiza- tional performance in quality, safety, and experience. The surveyors noted a number of JHAH’s services that demonstrate per- son-centered care excellence, including Patient and Family Advisory Councils, Patient-Directed Visiting Hours, Wel- Dr. Michael Walsh and Salem Al-Shehry are pictured with the From left, Dr. Elmotaz Ahmed (Al-Hasa Health Center), Dr. Ali Mollah (Abqaiq Health “Gold” Person-Centered Care Award from Planetree Center), and Dr. Mohsin Jafri (Ras Tanura Health Center) accept the “Gold” standard come Guides, and a health encyclope- International. Certification for Excellence in Person-Centered Care by Planetree International on behalf dia for patients in Arabic and English, of their district health centers. among others. Notable achievements in JHAH’s journey to Person-Centered Care Excellence • Experiential Communication and electronic medical record. peer staff or patients in the interview scaping. Research is finding that natural Compassion Training: 97% of JHAH • MyWay — Digital Navigation App: process for potential new hires. light in a health care facility can help employees completed Experiential JHAH’s wayfinding technology is here to • Welcome Guides: JHAH Welcome patients recover faster and reduce their Communication Training (four hours) and help JHAH patients and visitors find their Guides are available to assist patients, need for medication as well as reduce the Compassion Training (two hours) within 12 destination and information. family members, and visitors with direc- stress of health care workers while months. • In the Medical Intensive Care Unit tions within our hospitals. increasing their productivity. • Patient and Family Advisory Councils (ICU), JHAH staff holds multidisciplinary • Emergency Department Entrance New • Inpatient Welcome Guide Booklet: The (PFAC): JHAH established PFAC, which is a rounds partnering with patients and their Parking: Five new patient parking slots Welcome Guide Booklet is a part of partnership between patients, families, loved ones to take into account personal were added, including parking for people ensuring a comfortable stay, and to help and staff that works together to create a preferences and respect spiritual and with disabilities, close to the JHAH Emer- personalize our care and services for person-centered health-care culture. The cultural needs. gency Department entrance. patients and their loved ones. The booklet PFAC members include active employees, • JHAH’s Service Excellent Unit created • Executive Rounding: This takes place is available upon arrival in all inpatient retirees, persons with disabilities and “Welcoming to All — An Employee Guide across all JHAH facilities, with pairs of rooms. spouses who team up to improve patient to Communication.” This training provides C-suite leaders “rounding” or visiting • Radiology’s Calming Ambiance: JHAH’s and family experience. practical resources and tips on welcoming wards and offices, taking time to talk with Radiology Department has chosen equip- • Patient-Directed Visiting Hours: When all people to the hospital, including people staff, patients, and families. ment that combines advanced diagnostic patients are admitted to the ward, they with disabilities and special needs. • The courtyard area, near the main technology with person-centered design. It will be asked their visiting preferences. • JHAH’s Human Resources department lobby of the Dhahran Health Center, was provides a patient with controlled immer- This information is recorded in “Epic,” the includes the presence of either peer-to- re-opened in 2019 after extensive land- sive environmental display technology. Dhahran Health Al-Hasa Ras Tanura Health Abqaiq Health Center Center Health Center Center the arabian sun January 13, 2021 company news 3 Journeying to new levels of road safety North Ghawar Producing Department merges technology with journey management by commissioning NGPD Field Operation Support Center By Eamonn Houston Abqaiq — The North Ghawar Produc- ing Department (NGPD) has deployed cutting-edge technology to monitor in- the-field road safety of employees and contractors across its approximately 14,000 km2 area of operations. The newly established NGPD Field Op- eration Support Center (NGFOSC), op- erating from its base at Abqaiq’s South Administration Building, is a centralized hub for the coordination and monitoring of all journey management related tasks. Trip monitoring The NGFOSC is the latest initiative to President and CEO Amin Nasser on a visit to the newly established NGPD Field Operation Support Center, at its base in Abqaiq’s South Administration further boost field journey safety. Aram- Building. Vice president of Southern Area Oil Operations, Khaled A. Al Buraik, and vice president of Safety & Industrial Security, Aali M. Al Zahrani, were also in attendance. co employees and company contractors will benefit from this new trip monitor- to log their personal information and trip ing function when they are driving in re- details. Each trip is shown on the dash- mote areas for field operations. board where it is tracked by the JMCs. The center has emerged as a pillar of If the trip is not completed (closed) safety excellence for NGPD, striving to during the intended period, notifications minimize the risks that personnel face are sent to the travelers’ direct supervisor when traveling in remote locations. to take action. The department also has a number State-of-the-art features of vehicles equipped with SOS buttons. Among its state-of-the-art features, the When activated, a notification containing center has an integrated dashboard that the vehicle’s live location and number, as is overseen by journey management co- well as the driver’s name is sent to an ordinators (JMCs) 24 hours a day, and in- The center is another pillar of safety excellence for the North Ghawar Producing Department, and has emergency contact list. cludes a tracking and monitoring system. the goal of minimizing the risks that employees and contractors face when traveling by road to remote locations. • Contractor awareness: The NGDP has The NGFOSC provides a 24/7 fully conducted extensive awareness sessions manned operation to ensure that all em- scape area, our operations are not just gency Response Tool. with contractors to include the develop- ployees and contractors enjoy successful limited to on-site activities. Off-site or re- ment of their journey management pro- trips while availing state-of-the-art tools mote activities