Official Service Contractor for The2018 International Bluegrass Music Association
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International Bluegrass Musical Association OFFICIAL SERVICE September 26 - 29, 2018 CONTRACTOR Raleigh Convention Center Hall C Raleigh, NC Information and Order Forms Table of Contents General Information General Information................................................................2, 3 Payment Policy & Credit Card Authorization.........................4 Third Party Billing & Credit Card Charge Authorization..5,6 Color Chart for Drape, Table Skirts and Carpet...................7 Decorating Services Custom Booth Packages...........................................................8 Furnishing Rentals.......................................................................9 Mailing Address: Custom Signs and Graphics...................................................10 P. O. Box 49837 Greensboro, NC 27419 Labor Cleaning Service.........................................................................11 Street Address: Installation and Dismantle Labor............................................12 121 North Chimney Rock Road Exhibitor Appointed Contractor.........................................13,14 Greensboro, NC 27409 Material Handling Phone: (336) 315-5225 Material Handling General Information............................15,16 Fax: (336) 315-5220 Material Handling Rate Schedule and Order Form.......17,18 Shipping Labels........................................................................19 2 General 2 Information HOLLINS Exposition Services is pleased to have been selected as the Official Service Contractor for the2018 International Bluegrass Music Association. We recognize that your participation in this event is a vital part of your firm’s marketing program. Be assured we will do everything possible to insure a profitable and rewarding experience. To facilitate the reading of this "Exhibitor Service Kit", HOLLINS Exposition Services will hereafter be referred to as HOLLINS except in those instances where the full trading name is required. We are enclosing our service order forms for your information, completion and response. Your immediate attention to and return of the appropriate forms, to the address shown on each, will insure the best service and lowest cost to you. Orders placed at the show will be honored on a limited basis and contingent upon the availability of specific furnishings and equipment. All orders placed with HOLLINS are subject to the terms and conditions as set forth on the enclosed “Payment Policy and Credit Card Charge Authorization Form”. Completed and signed Authorization Form must accompany your order. Please Note: You may choose to pay by check drawn on a U. S. Funds Account, MasterCard, VISA, or American Express; however, we require your credit card authorization to be on file with HOLLINS. PURCHASE ORDERS ARE NOT CONSIDERED PAYMENT. Booth Equipment Discount Rates Each booth will be 10 ft. wide x 10 ft. deep and will be provided To quality for Discount Rates, we must receive your with:: 8 ft. high back wall drape order with full payment by Friday, September 14, 3 ft. high side divider drape 2018, unless otherwise indicated. Orders received one 7 in. x 44 in. booth identification sign after September 14, 2018, orders without payment one 6 ' draped table and orders processed at the show will be processed two chairs at Standard Rates. one wastebasket The exhibit hall will not be carpeted, however, the aisles will be carpeted Material Handling in black. ADVANCE RECEIVING AT THE WAREHOUSE - HOLLINS will accept crated, boxed or skidded material up to 30 Important Dates days in advance of the show set-up. The warehouse will receive shipments Monday through Friday during the hours of 8:00 a.m. - 4:30 p.m. Freight arriving at the advance u Advance Shipments may begin arriving at Warehouse: warehouse AFTER September 21, 2018 will be subject Wednesday, August 22 2018 to additional handling surcharges. Refer to the Material u Exhibitor Appointed Contractor (EAC) Deadline Date: Handling Rate Schedule for additional information. Friday, September 14, 2018 DO NOT SHIP ADVANCE FREIGHT TO THE RALEIGH u Deadline Date to order materials at Discount Rate with payment: CONVENTION CENTER. The Raleigh Convention Center Friday, September 14, 2018 is under no obligation to receive advance freight, accepts no responsibility for freight, and may refuse it. Should any u Last day for Advance Shipments to arrive without surcharge: freight be received by the Raleigh Convention Center, it Friday September 21, 2018 will be consigned to HOLLINS and subject to the prevailing u Direct Shipments may begin arriving at The Raleigh CC drayage rate plus any additional resort fees. Tuesday, September 25, 2018 12:00 p.m. - 8:00 p.m. DIRECT SHIPMENTS TO THE SHOW SITE - HOLLINS will receive direct shipments u Exhibitor move-in: to the show site beginning at Tuesday, September 25, 2018 12:00 p.m. - 8:00 p.m. Tuesday, September 25, 2018. All show site shipments Wednesday, September 26, 2018 8:00 a.m. - 12:00 p.m must arrive no later than 5:00 p.m. Thursday, September 27, 2018.....7:00 p.m - 9:00 p.m (Weekend-Only Exhibitors) Friday, September 28,2018...........8:00 a.m - 11:00 a.m Shipping Addresses (Weekend-Only Exhibitors) u ADVANCE SHIPMENTS TO WAREHOUSE u Exhibit Hours: Company Name and Booth Number Wednesday, September 26, 2018: 1:00 p.m. - 5:00 p.m. c/o Hollins Exposition Services Thursday, September 27, 2018: 1:00 p.m. - 5:00 p.m. 121 North Chimney Rock Road Greensboro, NC 27409 Friday, September 28, 2018 ....... 11:00 a.m. - 6:00 p.m. Saturday September 29, 2018 .........11:00 a.m. - 6:00 p.m. ˛ Shipments must arrive by September 21, 2018. u Exhibitor Move-out: u ADVANCE SHIPMENTS TO SHOW SITE Thursday,September 27, 2018....5:00pm-7:00pm Company Name and Booth Number (B2B- Only Exhibitor) c/o Hollins Exposition Services Saturday, September 29, 2018 ..... 6:00 p.m. - 9:00 p.m Raleigh Convention Center (No Loading Dock Access Hand Carry Only). 500 South Salisbury Street Raleigh, NC 27601 Sunday, September 30, 2018........ 8:00 a.m. - 11:30 a.m. ˛ Shipments will be accepted September 25, 2018 3 General Information Third Party Billing If you have arranged for a third party to handle your display and be billed for services, please complete, sign and return the "Third Party Billing Authorization Form" no later than Friday, Septemer 14, 2018; otherwise, third party billing will not be processed. Kindly note, you are ultimately responsible for payment of HOLLINS charges regardless of third party billing authorization. In the event a third party fails to pay our invoice charges before the close of the show, such charges will automatically revert to you. HOLLINS will not process any split billing between you and your display house, or with another exhibitor. Questions And Adjustments Concerns about a possible discrepancy in items ordered versus items received as well as complaints or questions about services must be reported to the HOLLINS Service Desk on the show floor. Every effort will be made to immediately resolve issues on site and make appropriate adjustments to your account. Credits and/or adjustments will NOT be made after the close of the show. Some items, services and labor are subject to cancellation fees. Rental items not ordered, yet found in your booth, will be invoiced to you at Standard Rates. Tax Tax (7.25%) will be added to all rentals and materials. If you are a non- profit organization, federal tax exempt organization or tax exempt in the state of North Carolina copy of your exemption certificate must accompany your order; otherwise, we must add tax. Safety We are committed to safety in everything that we do. Please be conscious of our efforts throughout the show. If you see something unsafe or that presents a hazard, please notify the HOLLINS Service Desk. Exhibitor Safety and Loss Prevention Guidelines u Treat all show areas during move-in and move-out as a construction zone; wear appropriate attire and footwear. u Smoking is prohibited except in designated areas. u Standing on tables, chairs or other rental furniture is PROHIBITED. This furniture is not designed to support your standing weight. u HOLLINS forklifts and carts are for use by authorized HOLLINS employees only. u Be aware of forklifts moving throughout the aisles or docks. Keep the aisles free and clear at all times. u Protect your valuables. Keep expensive items secured. We look forward to serving you and your firm. Should you have any questions regarding the enclosed information, please contact our Exhibitor Services Department at (voice) 336-315-5225. Mailing Address Street Address IMPORTANT NOTICE 4 P.O. Box 49837 121 North Chimney Rock Rd. Greensboro, NC 27419 Greensboro, NC 27409 SIGNED AUTHORIZATION FORM Phone: 336-315-5225 Fax: 336-315-5220 MUST ACCOMPANY YOUR ORDER. PAYMENT POLICY & CREDIT CARD CHARGE AUTHORIZATION FORM PAYMENT POLICY We require your credit card authorization to be on file with HOLLINS. Payment may be made by check drawn on a U.S. Funds Account, MasterCard, VISA or American Express; however, we require your credit card authorization to be on file with HOLLINS. For your convenience, we will use this authorization to charge your credit card for any additional amounts incurred as a result of show site orders placed by you or your representative for this event. ADVANCE ORDERS: For your order to be processed, and to receive Discount Rates, full payment must accompany your order. SHOW SITE ORDERS: Show site orders will be subject to Standard Rates and processed only with full payment when placed. SHIPPING FREIGHT Prior to the close