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The City of Orillia Operational Review of Orillia Transit Service

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The City of Orillia Operational Review of Orillia Transit Service The City of Orillia Operational Review of Orillia Transit Service May 21, 2017 Transit Consulting Network 283 Golf Road, Keswick. Ontario L4P 3C8 City of Orillia Project Team City of Orillia Project Team Wesley Cyr, Manager of Engineering and Transportation Jeff Hunter, Manager of Construction and Transit Doug Johnstone, Project Official III Transit Consulting Network Project Team Principal and Project Manager Wally Beck, C.E.T., President, Project Manager Technical Team Vince Mauceri, Senior Technical Support Nabil Ghariani, P.Eng., Senior Technical Support Kim Laursen, Technical Support The City of Orillia Operational Review of Orillia Transit Service May 10, 2017 Transit Consulting Network 283 Golf Road, Keswick. Ontario L4P 3C8 City of Orillia Project Team City of Orillia Project Team Wesley Cyr, Manager of Engineering and Transportation Jeff Hunter, Manager of Construction and Transit Doug Johnstone, Project Official III Transit Consulting Network Project Team Principal and Project Manager Wally Beck, C.E.T., President, Project Manager Technical Team Vince Mauceri, Senior Technical Support Nabil Ghariani, P.Eng., Senior Technical Support Kim Laursen, Technical Support City of Orillia Operational Review of Orillia Transit Service Table of Contents 1. Introduction .......................................................................................................................................... 3 1.1 Introduction .................................................................................................................................. 3 1.2 Study Scope ................................................................................................................................... 3 1.3 Description of Orillia Transit Service ............................................................................................. 4 1.4 The Case to Support Transit Investments ..................................................................................... 4 2. Phase I: Existing Transit Environment ................................................................................................... 6 2.1 Transit Report Card and Peer Review ........................................................................................... 6 2.1.1 2011-2015 Orillia Transit Report Card .................................................................................. 6 2.1.2 2014 Orillia Transit Peer Review ........................................................................................... 6 2.1.3 Assessment of Orillia Transit Performance ........................................................................... 7 2.1.4 Orillia Transit Financial Indicators ......................................................................................... 9 2.1.5 Summary of Report Card and Peer Review ......................................................................... 11 2.2 Community Engagement ............................................................................................................ 11 2.2.1 Transit Focus Groups ........................................................................................................... 11 2.2.2 On-line Public Transit Survey .............................................................................................. 15 2.2.3 Employer Survey Highlights ................................................................................................ 18 2.2.4 Summary of Public Comments ............................................................................................ 18 2.3 Analysis of Existing Transit Services ............................................................................................ 19 2.3.1 Passenger Demand by Route .............................................................................................. 19 2.3.2 Schedule Adherence by Route ............................................................................................ 20 3. Phase II: Transit Policy Framework ..................................................................................................... 21 3.1 Goals and Objectives ................................................................................................................... 21 3.2 Transit Service Design Guidelines ............................................................................................... 22 3.2.1 Transit Service Standards .................................................................................................... 23 3.2.2 Transit Service Level Policies ............................................................................................... 23 3.2.3 Service Reliability ................................................................................................................ 23 3.2.4 Land Use Planning and Transit ............................................................................................ 24 3.2.5 Acceptable Transit Route Design ........................................................................................ 24 3.2.6 Walk Distance to Bus Service .............................................................................................. 25 3.2.7 Bus Stop Locations and Design ........................................................................................... 25 3.2.8 Trade-offs ............................................................................................................................ 26 3.3 Route and Service Alternatives ................................................................................................... 27 3.4 Transit Ridership Growth Strategies ........................................................................................... 29 Transit Consulting Network February 2017 1 City of Orillia Operational Review of Orillia Transit Service 3.4.1 Expanding the Client Base ................................................................................................... 29 3.4.2 Transit Technology .............................................................................................................. 31 3.4.3 Bike Racks on Buses ............................................................................................................ 32 3.4.4 Downtown Bus Terminal ..................................................................................................... 33 3.4.5 Bus Fares ............................................................................................................................. 34 3.4.6 Municipal Staff and Community Liaison ............................................................................. 37 3.5 Route and Service Concepts ....................................................................................................... 39 3.5.1 Route and Service Design Challenges ................................................................................. 39 3.5.2 Existing Vs Proposed Route Concepts ................................................................................. 40 4. Phase III: Final Transit Service Plan and Financial Plan ....................................................................... 49 4.1 Five-year Transit Service Plan ..................................................................................................... 49 4.1.1 Proposed Year 1 Transit Service Changes ........................................................................... 49 4.1.2 Proposed Year 2 Transit Service Changes ........................................................................... 49 4.1.3 Proposed Year 3 Transit Service Changes ........................................................................... 50 4.1.4 Proposed Year 4 and Year 5 Transit Service Changes ......................................................... 50 4.1.5 Summary of Five-year Transit Service Expansion Plan ....................................................... 50 4.2 Five-Year Transit Operating Budget ............................................................................................ 50 4.2.1 Transit Ridership Projections .............................................................................................. 50 4.2.2 Transit Ridership Revenues ................................................................................................. 51 4.2.3 Dedicated Gas Tax ............................................................................................................... 51 4.2.4 Proposed Five Year Transit Operating Budget .................................................................... 53 4.2.5 Specialized Transit ............................................................................................................... 54 4.3 Five-Year Capital Budget ............................................................................................................. 54 4.3.1 Fleet .................................................................................................................................... 54 4.3.2 Electric, Hybrid and Compressed Natural Gas Buses .......................................................... 55 4.3.3 Bus Stop Infrastructure ....................................................................................................... 57 4.3.4 Downtown Bus Terminal ..................................................................................................... 58 4.3.5 Transit Maintenance Facility Ownership ............................................................................ 59 4.3.6 Bike Racks on Buses
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