10 Millbrook Square, Grove, Branch Closure Review Our branch at 10 Millbrook Square, Grove, is closing in September 2019. We know that the way our customers do their everyday banking is changing. To make sure we meet the future needs of our customers and local communities, we’re looking at how we can make changes. We’ll be investing in some branches to offer better branch and digital services and opening some new ones, but unfortunately this does mean closing some too. Following a careful and full review, we’ll be closing our Grove branch in September. How we made this decision Our decision to close this branch was made following a detailed analysis of: • how our customers are using the branch, including how this has changed • other ways our customers bank with us • assessment using local knowledge of alternatives available to customers, including proximity of our nearest branch • impact on our customers including those who may need additional support • whether we own or lease the branch building There are a number of other branches you can visit, the closest one is 44 Market Place, Wantage, Oxfordshire, OX12 8AR. You can also use our branch at 1 Stert Street, Abingdon, Oxfordshire, OX14 3JG. This guide will tell you more about the review and our Partners are always on hand if you’d like to speak to them in person.
About the branch
Opening times Address Monday 10.00 – 13.30 10 Millbrook Square, Tuesday 10.00 – 13.30 Grove, Wantage, 0 1 0 Wednesday 10.00 – 13.30 Oxfordshire, Cash machines Cash machine Deposit Thursday 10.00 – 13.30 OX12 7JZ inside the branch outside the branch Machines Friday 10.00 – 13.30 Saturday Closed Branch Manager Amanda Parrish Sunday Closed Branch Tel 01235 393 998
About our customers
Age of our branch customers How are they using the branch now compared to last year? Under 18 4%
18 - 44 34% 29% -7% -1% +12% decrease in the decrease in increase in 45 - 64 number of customers cash machine online and using counters withdrawals mobile banking 33% 65+
How else do they4 bank with TSB? +293334
89% 73% 11% 9% use another TSB branch use another TSB branch only use also use or online, mobile or as well as Wantage, Market Place the Post Office® telephone banking Wantage, Market Place What about Business Banking customers?
4% 71% of branch customers use at least have business accounts one other TSB branch
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® Ickleton Road TSB Branch Post Office plus Cash MachineStreet Cash Machine B4507 Chain Hill
Closest branch Opening times How can I get there?
44 Market Place, Monday 09.00 - 17.00 Chain •Hill It’s 1.7 miles from our Grove branch orth Wes
Wantage, Tuesday 09.00 - sex17.00 owns Lark Hil • That’s about an 7 minute drive Oxfordshire, Wednesday 09.00 - 17.00 OX12 8AR Thursday 09.00 - 17.00 • And 13 minutes on the bus Friday 09.00 - 17.00 • Or a 33 minute walk This branch has Saturday Closed level access All distances quoted are approximate, based on the Sunday Closed postcode shown. Other ways to bank with us Personal Banking customers Business Banking customers
Click Tap Call Click Call
tsb.co.uk Mobile 0345 975 8758 tsb.co.uk/business 0345 835 3858 Banking App If you’re not already registered with us for online banking, you can find out more at tsb.co.uk Or if you would like more guidance, our Partners are holding ‘Get me started’ appointments in branch. They will be able to help you register for and use online, mobile and telephone banking. Just give us a call or come into branch to find out more and book your spot.
Continued overleaf Your closest Post Office® Address Opening hours As a personal banking customer, you can use most Post Offices to: 12 Barnards Way, Monday 09.00 - 17.30 • withdraw money Wantage, Tuesday 09.00 - 17.30 • check your balance OX12 7EB Wednesday 09.00 - 17.30 Both personal and business banking customers can also: Thursday 09.00 - 17.30 • pay in cash and cheques to your account Friday 09.00 - 17.30 Saturday 09.00 - 12.30 Post Office® details correct at time of print. Visit postoffice.co.uk/branch-finder for more information. Sunday Closed Post Office® is a registered trademark of Royal Mail. • It’s about 1.5 miles from Grove branch
Terms used in this document
Terms Definition
Everyday banking Customers making use of in-branch services such as cash and cheque deposits, as well as cash withdrawals.
Digital services This includes internet banking through our website, as well as mobile banking through our mobile app.
Partners TSB employees who work in partnership with our customers.
Customers using the counter Customers using the counter to deposit or withdraw cash and cheques.
Deposit Machine This is a machine where you can deposit cash and cheques into your account.
Details correct to the best of our knowledge at time of print 04/2019, but please check for your convenience. For more information about our decision to close this branch, please visit tsb.co.uk/our-branches If you’d like this in another format such as large print, Braille or audio please ask in branch. If you need to call us from abroad, or prefer not to use our 0345 number, you can also call us on +44203 284 1575 If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 0345 835 3843 (lines open from 7am to 11pm, 7 days a week). TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Registration No 191240). TSB13116 Wantage (04/19)