25 Years of Nts Customer Stories Nts Experience

25 YEARS OF NTS CUSTOMER STORIES NTS EXPERIENCE People, images, emotions Success by NTS Relax, We Care for NTS Customers Printed on environmentally friendly paper EDITORIAL

IMPRINT

RELAX, WE CELEBRATE! MEDIA OWNER AND EDITOR NTS Netzwerk Telekom Service AG NTS – a quarter of a century! 25 years is a special anni- OWNERS NTS versary that is by no means a standard one in the IT busi- Alexander Albler, Hermann Koller ness. Insiders know exactly what it means to stay on top of things for such a long time with all the fast developments PUBLISHER that happen in a business that is still relatively new. For us, Styria Content Creation GmbH & Co KG, this is even more reason to look back to the past years and Hainburger Strasse 33, 1030 Wien to risk a glance into the future at the same time. MANAGEMENT BOARD Mag. Alexis Johann and Eva-Maria Kubin, MA How will the NTS future look like and who is setting the

course? In July 2019, co-founder Hermann Koller with- photoworkers.at EDITORIAL STAFF drew from his operational function as the CFO and is fo- Harald Müller, Michael Samec, Kunigunde Weissenegger, cussing his expert knowledge on the strategic and interna- Daniela Haag (NTS), Franz Lammer (NTS), Lisa Hauser (NTS) tional development of the NTS Group. We will continue to Setting the course for the future (from left to right): Photo by: PROJECT MANAGEMENT actively shape the technological future of our customers in Michael Seewald (Chief Operating Officer), Petra Katharina Tieber (Styria), Franz Lammer (NTS), Daniela Haag (NTS) the coming decades together with the reorganized management team Vinzenz Ferk (CFO), Michael Seewald Seewald (Chief Productivity Officer), Alexander Albler ART DIRECTION AND GRAPHICS (COO), Thomas Bartl (CCO) and Petra Seewald (CPO). (Founder and Chief Executive Officer), Vinzenz Ferk Bozica Miloseska (Styria), Joanna Jagiello (Styria), Lisa Hauser (NTS) Thus, we will represent quality and reliability as we have (Chief Financial Officer) and Thomas Bartl done in the past. PROOFREADING (Chief Commercial Officer). Barbara Hofmann, Daniela Haag (NTS) In our current RELAX magazine, which is already in its PRODUCTION third edition, we would once again like to take you into our Styria Media Design – m4! Mediendienstleistungs GmbH & Co KG, world that is full of technologies, customer successes and www.styria.com/mediadesign NTS locations, wonderful memories and shared emotions. MANUFACTURER Let us browse and check out what exciting and special Druck Styria GmbH & Co KG, Styria-Straße 20, 8042 Graz things NTS has done right since 1995. The editorial staff compiled this magazine with the greatest possible care. Nevertheless, some information might be out-of-date since the editorial Enjoy reading our third edition of RELAX. READ IT! LESEN SIE! LEGGA! deadline. The responsibilities for the content of the printed advertisements are solely with the advertising companies. Do you prefer to read on your tablet, smartphone or on your monitor? All terms are considered gender neutral and shall be read as male or With best regards, Then find the online versions of RELAX female. The responsibility for the printed advertisements lies with the on www.nts.eu/relaxmagazin as respective advertising companies. downloadable versions in English, German and Italian. DISCLOSURE IN ACCORDANCE WITH §25 AUSTRIAN MEDIA LAW (§25 MEDIENGESETZ) styriacontentcreation.com/wp-content/uploads/2017/09/Offenlegung- ALEXANDER ALBLER für-Styria-Content-Creation-Produkte_September-2017.pdf CHIEF EXECUTIVE OFFICER COVER PHOTOGRAPH Lupi Spuma

3 18 SECURITY SERVICE CONTENT À LA CARTE Farewell to staple food! 66 19 CXM: IN THE FOCUS OF NTS PHOTO SHOOTING OC 20 INTERVIEW WITH ENGINEERING AT NTS 6 NTS TIME TRAVEL THOMAS HAUSEGGER IN PICTURES. The story so far….. The future is now! 8 25 YEARS NTS 22 MEET OUR People, images, emotions CCO THOMAS BARTL 12 INTERVIEW WITH THE OWNERS Experience delivered to the doorstep For 25 years: “Yes, We Care” 24 TOP CUSTOMER RED BULL 14 NTS MANAGEMENT NTS gives wings to OC WHERE IT NEEDS Who’s who at NTS 312 global locations 64 TO RUN SMOOTHLY 15 CUSTOMER SUCCESS 28 JÜRGEN TABOJER AROUND THE CLOCK. Customer in focus The technology decides 68 THE NTS EVENT 16 PRODUCT VISIONS 30 ROSENHEIM HIGHLIGHTS IN PICTURES. At the "Switch tower 18" How and where our journey 40 GRAZ 60 SUCCESS STORIES will take us to 31 FRIEDRICHSHAFEN Location and headquarters Markas, Walterscheid, 17 SUPER SERVICES Successfully northbound in synchronous mode BASIS Vinschgau Venosta What they are and what they 32 AUGSBURG 41 KLAGENFURT 63 THE SEARCH are able to do New town, new luck! Business at the lake OF MORE TALENTS 33 LEIPZIG HR at NTS THE FOUNDERS OF NTS 42 LINZ OC’s got a ticket to ride 64 A NIGHT AT THE OC 12 A COMPETENT You can rely on experience Q&A SESSION. 34 SUCCESS STORIES 43 SALZBURG (Not) in bed with NTS’s Haufe Group, Bogner, IFM, Kerbl High up in the new high-rise problem solvers 44 INNSBRUCK 66 PHOTO SHOOTING OC Sincere and genuine We can be Heroes 45 DORNBIRN 68 7 IT Forum CCO THOMAS BARTL: From hunting to farming A success story in pictures 20 HITS NEW SALES KEYS. 46 VIENNA 70 NTS SUPERTALK The essential capital city ‘Super day’ in the center of the industry 4.0 48 SUCCESS STORIES SUPER SERVICES 71 SUPERFORUM21 KNAPP, KAGes, BRZ, FH Kärnten, AN OVERVIEW OF THE 17 Styria Marketing Services, Fruitful talks in NTS SOLUTIONS. Barmherzige Brüder, ALPLA, ﬂoral surroundings Pappas, Leyrer + Graf 72 WHOWHATHOW 59 BOLZANO Pictures in my head 22 Fast and eﬀective 74 REFERENCES SALES DIRECTOR NTS recommends itself THOMAS HAUSEGGER: SELLING INTO THE FUTURE.

4 5 2007 2015 THE STORY Founding Founding of the of the Linz location Salzburg location, with a revenue of more than SO FAR 70 million Euros 1995 Founded by Alexander Albler 2009 25 years of company history that have and Hermann Koller as Founding 2016 been crammed with colourful milestones “Koller und Albler OEG” of the Innsbruck location Founding of the creates an appetite for more. We are look- Klagenfurt location, ing forward to a future with great goals. revenue of more than 80 million Euros, 200 1996 employees, Cisco Gold We can reveal that much for now: NTS becomes a premium reseller Partner in Italy It will remain exciting. of Cisco 2010 Stay tuned! 77 employees at 4 locations 2017 1999 Founding of NTS Relocation to the Germany and NTS present location Switzerland, partnership Raaba-Grambach 2011 with Microsoft, 250 employ- Founding of NTS Italy, ees at 12 locations, with a ﬁrst Cisco silver partner revenue of 91 million Euros in Trentino-Alto Adige, 2000 VMware partner Founding of the Vienna location, 14 employees 2018 Founding of the Rosenheim and Leipzig 2012 locations, Cisco Gold NetApp gold partner, Partner in Germany, already 127 employees 284 employees Luck is elusive – the satisfaction of 2002 our customers can be measured! Change of legal structure Always in realtime and up to date from OEG to AG on our webpage www.nts.eu CUSTOMER 2013 2019 Expansion of the NTS Founding of the Augsburg SATISFACTION: 2005 headquarters in Raaba- location;

32 employees in Raaba- Grambach 355 employees y

o t Grambach and Vienna

a f s i t a 1.07 s n u 2020 = 5 , Ø for the year 2019 d 2014 Building extension of oo g ery 2006 Founding of the the NTS headquarters in = v Rating: 1 Dell EMC became Dornbirn location and Raaba-Grambach and a manufacturing partner NTS North America 25 years anniversary

6 7 NTS at a trade show, 2002 Up in the air, 2008 WE CARE: Alex Albler, 2000 A proud guy: Hermann Koller, 2003 A stylish crew, 2014

RELAX: Michael Seewald, 2004

Turning 20 in party The lifeguards mood, 2015 of Grambach NTS goes Germany, 2017 RELAX, WE CELEBRATE

Bad taste anniversary: 15 years 10 years Vienna office of NTS in the City 25 years of company history is reflected in figures, facts, changes, expansions, extensions, emotions, pictures and exciting stories. There are plenty of these and we gladly Headquarters expansion would like to share a couple of them with you. Graz, 2013 Photos by: NTS

Mister BBQ Neumayer deﬁes the hot coals A precise message, 2004

IT and sportsmanship Why not together? 20 years of NTS The secret superhero: Smart from the beginning 8 9 are no contradictions + 50 years of Hermann Koller NTS Man That’s logic: NTS also grew graphically

WHEN DATA FOLLOWS WORDS

What do all 25 years of NTS have in common? With us it can be brave, unconventional and above all funny! Photos and scans by: NTS

NTS is making headlines FÜRCHTET EUCH NICHT ! WIR BRINGEN SIE IN SICHERHEIT.

IMMER MIT DER RUHE ! ADIEU STRAPAZEN ! WILLKOMMEN FREIHEIT !

10 11 INTERVIEW YES, WE CARE!

Why the founders and owners of NTS Hermann Koller and Alexander Albler would have failed with their original business idea and why network technology has been the solution at the end. Words by: Michael Samec, Daniela Haag Photos by: NTS/photoworkers.at "NTS did not start in "From the begin- a garage. It was a ning we sold storage room." our know-how – without a business » A PART OF THE SALARY plan."

Both of you started the business in OF THE MANAGEMENT You are prompting your customers to 1995 – was this a classic garage DEPENDS ON THE “RELAX, WE CARE”. Does this work start-up? over a 25-year period? Hermann Koller: VǔǴĖǇƍƙǔĖŜĖƿĖŜŁ׺ SATISFACTION OF THE HK: VǔǴƙƿſǇƾǜũǔŁǴŁƂƂśƿƙƋƋǺƼƙũƍǔ NAME: Hermann Koller NAME: Alexander Albler ıǜǔĖǇǔƙƿĖŜŁƿƙƙƋ؆ÞŁƋŁǔŁĖĲŤƙǔŤŁƿĖǔ ƙśǳũŁǴ؆§ŁƿŤĖƼǇƍƙǔśƿƙƋĹĖǺƙƍŁ׺ıǜǔĖǔ EMPLOYEES. « BIRTH DATE: BIRTH DATE: ĖƍŁĹǜĲĖǔũƙƍĖƍĹǔƿĖũƍũƍŜśĖĲũƂũǔǺ ǔŤŁƂĖǔŁǇǔƙƍĲŁǔŤŁǺŜŁǔǔƙſƍƙǴƙǜƿĲƙƋ- September 4th, 1965 February 8th, 1976ئǔŤŁÞũə ؆ ƼĖƍǺ ĖƍĹ ƙǜƿ ŁƋƼƂƙǺŁŁǇ؆¿ŤŁƍ ǔŤŁǺ ƿŁĖ- DOMICILE: Vienna DOMICILE: GrazاƙƋƋŁƿĲŁŤĖƋıŁƿƙśƙśǔŤŁǜǇǔƿũĖƍ VǴƙƿſŁĹǔŤŁƿŁĖǇĖĲƙĖĲŤśƙƿÞũƍĹƙǴǇĖƼ- ƂũȄŁǔŤĖǔǔŤŁǺĲĖƍƿŁƂǺƙƍǜǇ؆¿ŤũǇǔƿǜǇǔũǇ POSITION: Founder and owner POSITION: Founder, owner and CEO ƼƂũĲĖǔũƙƍǇ؆ ũƋƼƙƿǔĖƍǔĖǇǴŁǴƙƿſǴũǔŤƙǜƿĲǜǇǔƙƋŁƿ٘Ǉ EDUCATION: EDUCATION: -Alexander Albler: ׼ĖƍĹ V ǴĖǇ Ėƍ V¿ ƋƙǇǔũƋƼƙƿǔĖƍǔũƍśƙƿƋĖǔũƙƍ؆ Dipl.-Ing. Technical Physics at Graz Executive MBA General Manage ǇǜƼŁƿǳũǇƙƿǔŤŁƿŁũƋƼƂŁƋŁƍǔũƍŜǔŤŁũƍǔŁƿ- AA: VǔŤũƍſǔŤĖǔǴŁǇǜĲĲŁŁĹũƍƂũǳũƍŜǜƼ Technical University, MBA Controlling and Finance ment at the University of St. Gallen, Cisco certiﬁed ƍŁǔ؆VǔǴĖǇƙǜƿũƍũǔũĖƂƼƂĖƍǔƙƙƼŁƍĖƍũƍǔŁƿ- How do the stumbling blocks look like ǔƙǔŤũǇǔƿǜǇǔ؆ǜƿĲǜǇǔƙƋŁƿǇĖƼƼŁĖƿǔƙıŁ at the Vienna University of Economics internetworking expert CCIE #11113 Emeritus, several ǜǔǔŤŁƍǔŤŁƙɇĲũĖƂƿŁŜǜƂĖǔũƙƍǇ today? ƿŁƂĖǹŁĹƋƙǇǔƙśǔŤŁǔũƋŁ؆ÞŁĖƿŁƙśĲƙǜƿǇŁ other CISCO certiﬁcationsƍŁǔĲĖśł؆ ƙśǔŤŁǜǇǔƿũĖƍśƙƙĹĖƍĹıŁǳŁƿĖŜŁĖǜǔŤƙ- HK: Today it is a much bigger challenge ĲƙƋƋũǔǔŁĹ ǔƙ ŁǹĲŁŁĹ ǔŤŁ ŁǹƼŁĲǔĖǔũƙƍǇ ũƍ ƿũǔũŁǇ ǴŁƿŁ ǔƙƙ ƋǜĲŤ ĖƍĹ ǔƙƙ ŁǹƼŁƍǇũǳŁ؆ ǔƙəƍĹŜƙƙĹŁƋƼƂƙǺŁŁǇ؆ ǔŤŁśǜǔǜƿŁĖǇǴŁƂƂ؆ ¿ŤĖǔũǇǴŤǺǴŁǇǴũǔĲŤŁĹǔƙƍŁǔǴƙƿſǔŁĲŤ- AA: In our line of business, there is a big -ƍƙƂƙŜǺ؆ ĹŁƋĖƍĹ śƙƿ ƾǜĖƂũəŁĹ ŁƋƼƂƙǺŁŁǇ؆ /ǹƼŁ ƿũŁƍĲŁĹƼŁƙƼƂŁĲĖƍĲŤƙƙǇŁũƍǜǇǔƿũĖśƿƙƋ Just yesterday, someone was looking around 5 jobs, and globally from most HK: Even this phase showed us that we AA: I think that we all became extreme- desperately in a Facebook group for ƼƿƙıĖıƂǺ ըէէ ŻƙıǇ śƙƿ ǔŤŁ ƙƍŁ ǔŤĖǔ ǇǜũǔǇ » THOSE WHO KNOW NTS, are prepared for the future. This refers ly aware of the importance of IT, respec- an internet café in Graz… ǔŤŁƋǔŤŁıŁǇǔ؆ ALSO KNOW THAT YOU not only to the commercial, but also to tively of the digitalization, during this AA:VĹƙƍ٘ǔŁǳŁƍĹĖƿŁǔƙǔŤũƍſǴŤŁƿŁǴŁ the structural aspect. Due to our growth special time. The economy would have ǴƙǜƂĹ ıŁ ǔƙĹĖǺ ũś ǴŁ ŤĖĹ śƙƂƂƙǴŁĹ ǔŤũǇ So how does NTS recruit? CAN RELY ON US. « we will enlarge our headquarters in come to a complete halt without the ne- ,ƼĖǔŤ؆ AA:ÞŁŤĖǳŁĖĲƙƙƼŁƿĖǔũƙƍǴũǔŤǜƍũǳŁƿ- Raaba-Grambach and we will also build a cessary infrastructure in the network HK:¿ŤŁƿŁũǇĖƼƼĖƿŁƍǔƂǺƍƙƍŁŁĹśƙƿǔŤũǇ ǇũǔũŁǇ ĖƍĹ ĲƙƂƂŁŜŁǇ׺ ǴŁ ƙɆŁƿ ǇǔǜĹŁƍǔǇ ũƍ- new NTS building. The construction with out professional videoconferencing any more in times of the mobile broad- ǔŁƿƍǇŤũƼǇ ĖǇǴŁƂƂ ĖǇ ƼƙǇǇũıũƂũǔũŁǇ ǔƙǴƙƿſ started on schedule despite the lock- and without the appropriate redundant .ǜǔǴŁ ĹũĹ ƍƙǔ ĲƙƍǔŁƋƼƂĖǔŁ ǔŤũǇ؆ ƙƍǔŤŁũƿǔŤŁǇũǇƙƿǔƙĲĖƿƿǺƙǜǔƼƿƙŻŁĲǔǇĖǔ ĹƙǴƍĖƍĹǴŁĖƿŁŜƿŁĖǔƂǺĲƙƍəĹŁƍǔǔŤĖǔũǔ data centers ıĖƍĹ׼ -ÞŁǴĖƍǔŁĹ ǔƙ ǇǔĖƿǔǴũǔŤƙǜǔ ŤǜŜŁ ũƍǳŁǇǔ- ƙǜƿĲƙƋƼĖƍǺ؆ÞŁĖũƋǔƙĖǇǇƙĲũĖǔŁƼŁƙƼƂŁ In 2020, NTS is celebrating 25 years of will be completed by the end of 2020 – HK: The role of IT also grew in im ƋŁƍǔǇ؆ ¿ŤŁƿŁśƙƿŁ׺ ǴŁ ǇũƋƼƂǺ ǇƙƂĹ ƙǜƿ ǴũǔŤ ƙǜƿ ĲƙƋƼĖƍǺ؋ ǴŁ ǴĖƍǔ ǔƙ ũƍǔŁƿŁǇǔ proud and successful corporate therefore still in the 25th year of our portance in the private sector. I think that -ſƍƙǴؾŤƙǴĖǇĖǇŁƿǳũĲŁƼƿƙǳũĹŁƿ؆ ǔŤŁƋ׺ ĖǔǔƿĖĲǔ ǔŤŁƋ ǔƙ Żƙũƍ ǜǇ ػ ĖƍĹ ǴŁ history. How does the anniversary busi ness. basically each and every one of us commu .ǴĖƍǔǔƙſŁŁƼǔŤŁƋ؆ look like during the pandemic? nicated with friends and family via video Sounds pretty easy… HK:HƙƿǔŤũǇƼǜƿƼƙǇŁ׺ǴŁŤĖǳŁũƍǔƿƙĹǜ- AA:QĖƿĹؾǴƙƿſũƍŜ؆¿ŤŁƼĖƍĹŁƋũĲŜĖǳŁ Reports, events and policies sur- It will be very interesting to watch how the AA: äŁǇ׺ ũǔ ǴĖǇ ǇƙƋŁŤƙǴ ƂũſŁ ǔŤĖǔ؆ ś ĲŁĹ Ėƍ /ƋƼƂƙǺŁƿ /ǹĲŁƂƂŁƍĲŁ §ƿƙŜƿĖƋ؆ ǜǇƋƙƿŁǇŤƙƿǔؾǔŁƿƋǴƙƿſ؆VǔũǇƙśĲƙǜƿǇŁĖ rounding the Corona crisis came IT, respectively the digitalization, will be ĲƙǜƿǇŁ׺ǴŁǴƙƿſŁĹĖƂƙǔ׺ıǜǔǔƙĹĖǺǔŤŁǇǔĖƿǔؾ ƼĖƿǔ ƙś ǔŤŁ ũƍĲƙƋŁ ƙś ǔŤŁ ƋĖƍĖŜŁƋŁƍǔ ƼũǔǺǔŤĖǔǴŁǴŁƿŁƍƙǔĖıƂŁǔƙĲŁƂŁıƿĖǔŁǔŤŁ thick and fast. The consequences – accepted in society and in businesses in 1 :ǜƼǴƙǜƂĹ ƍƙǔ ıŁ ĖǇ ǇũƋƼƂŁ ĖǇ ũǔǴĖǇ ıĖĲſ ĹŁƼŁƍĹǇ ƙƍ ǔŤŁ ǇĖǔũǇśĖĲǔũƙƍ ƙś ǔŤŁ ǔŁĖƋ؆ թլǔŤĖƍƍũǳŁƿǇĖƿǺǔƙŜŁǔŤŁƿǴũǔŤƙǜƿĲǜǇǔƙ- hygienic, social or economic – cannot or 2 years from now. Naturally, we have a Incredible but true ǔŤŁƍ؆¿ƙĹĖǺƙƍŁƋǜǇǔũƍǳŁǇǔĖŜƿŁĖǔĹŁĖƂƙś Hƙƿ ŁǹĲŁƼǔũƙƍĖƂ ƼŁƿśƙƿƋĖƍĲŁǇ׺ ǴŁ ŜũǳŁ ƋŁƿǇ׺ƼĖƿǔƍŁƿǇĖƍĹŁƋƼƂƙǺŁŁǇĖǇǴŁŤĖĹ be grasped in full yet. How do you positive feeling towards this development, Albler and Koller are the sole ƋƙƍŁǺǔƙǇŁǔǜƼǇǜĲŤĖĲƙƋƼĖƍǺ؆VƍǔŤƙǇŁ ĖǴĖƿĹǇĖƍĹǔƿĖǳŁƂƿŁǴĖƿĹǇǔƙǴŤũĲŤśĖƋũ- ƼƂĖƍƍŁĹ ǔƙ Ĺƙ ׼؆ ıǜǔ ƼƙǇǔƼƙƍŁĹ ũƍ ƍƙǔ assess the importance of IT during and we are prepared for the future and for .ĹĖǺǇ׺ǴŁĹũĹƍ٘ǔŁǳŁƍŤĖǳŁĖıǜǇũƍŁǇǇƼƂĖƍ׽ ƂũŁǇĲĖƍıŁıƿƙǜŜŤǔĖƂƙƍŜ؆ ĲĖƍĲŁƂƂŁĹ؆ this exceptional period? ǔŤŁıŁƍŁəǔƙśƙǜƿĲǜǇǔƙƋŁƿǇ؆ owners of NTS since 1995

12 13 NTS CUSTOMER EXPERIENCE INTERNAL

NTS MANAGEMENT INSIDE TEAM THERE IS MUSIC IN THE AIR WITH CUSTOMER SUCCESS

Gustav Mahler's 8th Symphony, the so-called “Symphony of a Thousand” is famous for its huge ensemble: 5 soloists, 2 choirs, a large orchestra and a boys’ choir on top cooperate to achieve a common goal: To let Mahler’s music have the impact for which it has been created. Words by: Thomas Bartl Photo by: photoworkers.at ALEXANDER ALBLER Chief Executive Oﬃcer

The example of a philharmonic concert ly from their devices. Therefore, the range MICHAEL SEEWALD PETRA SEEWALD VINZENZ FERK THOMAS BARTL demonstrates what Customer Service Ma- is getting more comprehensive. At the Chief Operating Officer Chief Productivity Officer Chief Financial Officer Chief Commercial Officer nagement (CSM) is all about. As part of same time, we see today that innovations Customer Experience Management (CXM ĖƿŁ ƍƙǔ ƼǜıƂũǇŤŁĹ ĖƍĹ ƙɆŁƿŁĹ ıĖǇŁĹ ƙƍ or CEM), it represents the intent and ef- certain time periods, but according to re- forts of a company to focus on the success quirement and development. Neverthe- of the customer's business (the “music”) less, it will be increasingly necessary to and the aim to work on it together. Since ƙǜǔǇƙǜƿĲŁ ǔŤŁ ŁɆƙƿǔǇ ǔƙ ĖƂǴĖǺǇ ıŁ ǜƼ ǔƙ customer service stands for the endeavor date with information. It is crucial for ǔƙƂƙƙſĖɜŁƿǔŤŁĲǜǇǔƙƋŁƿŁǳŁƍƋƙƿŁĲƙƋ- businesses to stay abreast with the latest THOMAS HAUSEGGER HELMUT HÖDL WOLFGANG MOSER HARRY NEUMAYER JÜRGEN TABOJER prehensively than in the past: Here, the developments, to recognize innovations Concert master Thomas Bartl, CCO, Sales Director Product & Technology Operations Director Design & Implementation Sales Manager focus lies on the continuous support of the in time and to carry out their implementa- AT & IT Director Director Germany customer from the product purchase on- tion. This helps businesses to remain com- takes care of the ideal resonance wards – for the entire lifecycle of the petitive, but it also means a permanent at the customer. purchased solution! Thus, the purchased commitment of resources. service takes on the part of a continuing ũƍǳŁǇǔƋŁƍǔǔŤĖǔũǇƾǜĖƍǔũəĖıƂǺũƍǔŁŜƿĖǔŁĹ UNCHANGES ıŁƍŁəǔśƿƙƋĖƂƂǔŤŁũƍƍƙǳĖǔũƙƍǇƙśǔŤŁƋĖ- into the company’s value. “RELAX, WE CARE” nufacturers. To move away from periodical hardware Not only since establishing the Customer CYCLE AFTER CYCLE Operations Human Sales investments and to move towards irregu- Success Management is the customer im- Sales Logistics Export & Taxes -Center Resources IT Excellence ²ƙśĖƿ׺əƿƋũƍǳŁǇǔƋŁƍǔƼŁƿũƙĹǇǔŤĖǔǴŁƿŁ ƂĖƿǇƙɜǴĖƿŁǇƙƂǜǔũƙƍǇ׺x¿²ũǇŜŁĖƿũƍŜǜƼǔƙ portant to us: For NTS, the business suc divided into multi-annual cycles have support our customers in an optimal way cess of each customer has always been and Facility Project & Process Sales Alliances Controlling Marketing Management Management Operations caused the following perception with deci- especially for these developments. Our still is the main focus of the customer sup- Ǉũƙƍ ƋĖſŁƿǇ׹ ٓV ĖƋ ũƍǳŁǇǔũƍŜ ƙƍĲŁؾƙɆ ũƍ new unit will be integrated into the alrea- port and of the whole service portfolio Design & Products & my IT infrastructure and new investment dy existing, well-functioning team of when consulting, selling and when deal- Engineering Defense Accounting Administration Implementation Technologies Processes will be dealt with during the next cycle.” IT Account Managers. A new team of Custo- ing with all solutions. Thereby, we contin- infrastructure is no longer about the mere mer Success Managers was especially put ue to make sure that the music always Feel Good Finance Information Security/ Legal Education Management Process Management Data Privacy Software renewal of licenses. More and more man- together to develop and oversee additional plays there, where it should play - at the ǜśĖĲǔǜƿŁƿǇĖƿŁƙɆŁƿũƍŜǇƙɜǴĖƿŁǇŁƼĖƿĖǔŁ- ǇŁƿǳũĲŁ ƙɆŁƿǇ Ǉƙ ǔŤĖǔ x¿² ĲǜǇǔƙƋŁƿǇ ĲĖƍ customer.

14 15 INTERVIEW THE BEST NTS TOOL: TALKING TO EACH OTHER

Constantly new tools, applications, innovations ...Changes and adaptions are the Yin and Yang of IT. Helmut Hödl, Product & Technology Director at NTS describes how and in which direction NTS is changing and adapting its products now and in the future. Words by: Harald Müller Photo by: Foto Scheinast

The concept of having a brainwave hidden ǔƙıŁƼƿƙǔŁĲǔŁĹǔŤŁƋƙǇǔ؇¿ŤĖǔũǇǔŤŁəƿǇǔ in the drawer only to wait for the moment step. Only then we can focus on the legacy to change the future does not work in the security and on more general issues.” world of IT. The solutions must adapt to Which roles do large innovations and arti- -ƼƂĖǺũƍǔŤŁıũŜƼũĲاVئǔŤŁĲŤĖƂƂŁƍŜŁǇǔŤĖǔĖƿŁƙɜŁƍĲŤĖƍŜũƍŜĹĖũ- əĲũĖƂũƍǔŁƂƂũŜŁƍĲŁ ƂǺ؆QƣĹƂ ǇǔĖǔŁǇ׹ ٓ¿ŤŁ ǇƼŁĲũĖƂ ĹũɆŁƿŁƍĲŁ ũƍ ture? Hödl puts it into perspective: “There the product development between NTS ĖƿŁթĹŁəƍũǔũƙƍǇǴũǔŤƿŁŜĖƿĹǇǔƙV׹¿ŤŁƿŁ and the others is the fact that WE really is this AI that really develops itself with- deal with the concerns of our customers. out interference from the outside, and the This is not an empty phrase. An example: other one where - roughly spoken - intel- A business has certain processes. The NTS ligent algorithms are taught to decide for approach is: ‘Okay, show us your processes themselves to be in favour or against SUPER SUPPORT, SUPER SERVICES and we adapt to them.’ We address the ǇƙƋŁǔŤũƍŜ؆ٔ¿ŤŁəƿǇǔĹƙŁǇƍƙǔƼƂĖǺĖƿƙƂŁ needs and routines of the customer so that At NTS, Helmut Hödl is śƙƿx¿²׺ĖǇǔŤũǇũǇƾǜũǔŁĹũɇĲǜƂǔǔƙŁǇǔũƋĖǔŁ their ways do not have to be changed. If responsible for products, the market demands. However, the “clev- ǔŤũǇĹƙŁǇƍƙǔŤĖƼƼŁƍػǴŤũĲŤƙɜŁƍũǇǔŤŁ portfolio and in-house er” algorithms are quite interesting for These are the super stars amongst the NTS solutions and in order to describe their versatility, NTS: “It is the current development at se- product development. more superpower is needed to just understand what they are for. Because NTS customers » SERVICE HAS TO MATCH curity operations to train known algorithms to look for new threat patterns. know how to appreciate NTS Super Services, they can no longer do without them. THE CUSTOMER AND This means that you look for already ſƍƙǴƍ ƼĖǔǔŁƿƍǇ ǔŤĖǔ ƙĲĲǜƿ ũƍ Ė ƋƙĹũəŁĹ NOT VICE VERSA. « plication that predicts when some ball bearing in some factory breaks. What we form.” At NTS, AI also plays a part when NTS CONSULTING & customer when the hardware is replaced ƂũŁǳŁǇĲǜǇǔƙƋŁƿǇśƿƙƋǔŤŁƙƼŁƿĖǔũƙƍ؆x¿² do at NTS is that we talk about news cases: talking about machine learning. “We had a IMPLMENTATION SERVICES ƙƿ ǴŁ ƙɆŁƿ ƿŁĖĲǔũǳŁ ǔƿƙǜıƂŁǇŤƙƙǔũƍŜ׺ ĹŁ- vĖƍĖŜŁĹ²ŁƿǳũĲŁǇƍƙǔƙƍƂǺũƍĲƂǜĹŁĖթիǹծ case with competitors – the service may be To care about a reliable network, that there case of a production line where a gripping The know-how of our specialists is unique pending on the service level, even on site. monitoring, but also many additional ser- -disconnected more and more from the ũǇĖǇĖśŁǔǺؾƿŁƂĖǔŁĹƋƙƍũǔƙƿũƍŜƙśĖǇƼŁĲũəĲ robot had to decide for itself with which and “super”. They can remedy weaknesses vices such as for instance pro-active trou -customer and is only provided in a kind of area, that there is an access to the Cloud, arm to grab the material that lies in front in the infrastructure of the customer or ¿ŤŁƍŁǴŁǇǔĹŁǳŁƂƙƼƋŁƍǔũƍǔŤŁx¿²ĲƙƋ- ıƂŁǇŤƙƙǔũƍŜ׺ ĹŁəƍŁĹ ǇŁƿǳũĲŁ ƂŁǳŁƂ ĖŜƿŁŁ external bubble. Although this approach that the management accesses are always of it. There is a myriad of meta processes problems in the LAN and – which is even fort range is a support for subscription ser- ments or the handling of problems and .may work, NTS always pursues a coopera- open, that an around-the-clock support is involved that have to be taken into ac- ıŁǔǔŁƿػǔŤŁǺəƍĹǔŤŁıŁǇǔǇƙƂǜǔũƙƍǇ؆¿ŤŁũƍ- vices. This service comprises of the correct, changes tive relationship. By all means, NTS has possible, etc.” count.” dividual project execution, by highly quali- initial handling and mapping at the ma- ǇǔĖƍĹĖƿĹǇ׺ ıǜǔǴŁ ƿŁƋĖũƍ ɛŁǹũıƂŁ ƙƍ ǔŤŁ əŁĹx¿²ŁƍŜũƍŁŁƿǇ׺ĲƙƍǳũƍĲŁǇx¿²ĲǜǇǔƙ- nufacturer as well as the support during APPLICATIONS .ƂŁɜĖƍĹƙƍǔŤŁƿũŜŤǔǇũĹŁƙśũǔ؆¿ŤũǇũǇǔŤŁ In this way, NTS takes care of IT security: How does NTS manage to get ahead with mers in all technology sectors. problems and errors. The customer itself is in charge – if desired area of our product developments as that’s “NTS focuses on the really important is- all these developments without just taking ¿ŤĖƍſǇ ǔƙ ĲǜǇǔƙƋũȄŁĹ ǇƙɜǴĖƿŁ ƼƿƙĹǜĲǔǇ׺ exactly where new adaption and tools are sues that help businesses to generate mon- care of the IT for companies that develop NTS SUPPORT AND NTS MANAGED SERVICES we would like to drive the automation of required.” ey and we are not just scanning the entire such things? “By talking. We know our cus- SUBSCRIPTION SERVICES You don’t have to do everything by your- ƙǜƿĲǜǇǔƙƋŁƿǇ؆ƍŁǹĖƋƼƂŁśƙƿǔŤũǇũǇx¿² -§¿Vx؆ÞũǔŤũǔ׺x¿²ĲǜǇǔƙƋŁƿǇĲĖƍĲƙƍ system from the outside to detect weak- ǔƙƋŁƿǇĖƍĹǴŁǔĖƂſƙƼŁƍƂǺǔƙǔŤŁƋǔƙəƍĹ Hƙƿ x¿²׺ ǇǜƼƼƙƿǔ ƼƿƙĹǜĲǔǇ ĖƿŁ ǔǺƼũĲĖƂ self and you should especially not do it -NTS does not deal with predictive mainte- nesses. What are the most important com- out what’s good for them and what’s at all “must-haves” as they are timeless, secure ǴŤŁƍ Ǻƙǜ ĲĖƍƍƙǔ Ĺƙ ũǔ ıŁǔǔŁƿ؆ x¿² ǔĖſŁǇ trol their data center infrastructure inde nance topics: “We will never create an ap- ponents inside the system, what deserves possible.” Well, that’s typical for NTS. and of top quality. Thereby, we support the over the operational responsibility and re- pendently.

16 17 SECURITY SERVICE CUSTOMER EXPERIENCE

INSIDE STORY CUSTOMER FOCUS OH, LÀ LÀ! SECURITY IS IN OUR DNA SERVICE À LA CARTE The individual NTS customers' needs are at the center for all decicions made. This means that they receive what they require from the NTS team – in particular to the extent that makes sense. We are pleased to present the Haute Cui- sine of the NTS Super Services: The NTS The amount of pressure is growing on several IT departments Words by: Daniela Haag Photo by: Lupi Spuma Security Service Portfolio. With this ser- due to a rise in cybercrime and an increasing risk that vice we can relieve our customers from the bigger part of their worries. No set sensitive information ends up in the wrong hands. Insuﬃcient menu, no standard fare, or instant meals resources, a lack of know-how and unexpected requirements Always lend an ear to customers: » WE AIM FOR A SPECIALLY – it is prepared as a high-quality service à can very easily lead to a distraction from one’s focus A maximum beneﬁt by solutions based TAILORED COMPREHENSIVE la carte: All tailored to your own taste! on the essential core business. on individual customer requirements. SECURITY-CHECK CAREFREE PACKAGE FOR Words by: Daniela Haag Photo by: iStock The NTS Vulnerability Assessment iden- OUR CUSTOMERS – BY ǔũəŁǇ V¿ؾǇŁĲǜƿũǔǺ ǳǜƂƍŁƿĖıũƂũǔũŁǇ Ėǔ Ėƍ early stage. Once a risk has been detected, MEANS OF OPTIMIZED, it will be possible to assess vulnerabili- MODERN SERVICES, HIGHEST ties and potential dangers. Thus, NTS Say farewell to staple food! clearly points out concrete threats and Security Services by NTS RELIABILITY AND INDIVIDUAL how to eliminate them. is served to tantalize COORDINATION. « SECURE AND CAREFREE your taste buds! Georg Trzil, Head of Alliances ÞŤŁƍ ǔŤŁ ǳǜƂƍŁƿĖıũƂũǔǺ ƙś Ėƍ V¿ ũƍśƿĖ- -ǇǔƿǜĲǔǜƿŁŤĖǇıŁŁƍũĹŁƍǔũəŁĹ׺ũǔǴũƂƂƍĖ turally be the main focus to eliminate these weaknesses. NTS facilitates the concrete execution of the recommended actions: This ranges from the implementation and the Support Services to the Managed Services. Managed Services enables you to outsource entire parts of Ǻƙǜƿ V¿ ǇŁĲǜƿũǔǺ ĖƍĹ ƂŁĖǳŁ ǔŤŁƋ ǔƙ ƙǜƿ specialists. Do NTS customers use our solutions to for our customers within the framework is a standardized service package that is -their full extent? Or even more import- ƙśǔŤŁŁǹũǇǔũƍŜǇŁƿǳũĲŁǇ׺ıǜǔǴŁĖƂǇƙƙɆŁƿ designed according to NTS Best Practic Important: This should not be a singular antly: Are the right services available at new services at the same time. es. With it, NTS takes on the operation al optimization exercise, but a continuous the suitable time? In order to answer responsibility and with the included ƼƿƙĲŁǇǇ׽¿ŤŁV¿ǇŁĲǜƿũǔǺƙƍƂǺũƋƼƿƙǳŁǇǇǜǇ- these questions, one requires intelligent THE BEST IS YET TO COME hardware service, complements the tainably once all security gaps are closed! in the “Defense Team” will also grow stitutionalized. For the second new pro- services that interlock and that can cope Based on this fact, we have two new solu- package next to many known Managed -accordingly. What we can reveal at this ĹǜĲǔ׺ǴŁśƙĲǜǇƙƍƙǜƿĲǜǇǔƙƋŁƿǇ٘ƂƙŜəƂŁǇ؆ with the new challenges of the digital tions in 2020 alongside the constant op- Services as well as some Customer Expe THINK TODAY ABOUT point is that two amazing products are ǜƿ ²V/v ǇƙƂǜǔũƙƍ ǴũǔŤ ĖǇũĲ ªŁƋƙǔŁ world. We can only support our custom- timization of the existing products. We rience service contents. This sounds ex- TOMORROW ĖƂƿŁĖĹǺũƍǔŤŁƼũƼŁƂũƍŁ؆¿ŤŁəƿǇǔƍƙǳŁƂǔǺ VƍĲũĹŁƍǔQĖƍĹƂũƍŜ²ŁƿǳũĲŁĹƙŁǇƍƙǔƙƍƂǺ ers to optimize their experiences with have complemented the tried and tested citing, and it is exciting, as this solution We are developing our portfolio in line is the NTS Vulnerability Management, collect data but monitors and analyses it x¿² ıǺ ƋŁĖƍǇ ƙś Ė ĲŁƍǔƿĖƂ ĖƍĹ ǜƍũəŁĹ NTS support competences with the new bridges the gap between the premier with our customers just as threats and which aims at the fact that early-detec- as well. ĲƙƍĲŁƼǔ؆¿ŤũǇũǇƍƙǔĖƙƍĲŁؾƙɆŁǹŁƿĲũǇŁ׺ subscription support services. Addition- class Managed Services that is tailored requirements are changing. For the an- tion measures for vulnerabilities are not but a matter of a continuous, dynamic nally, a completely new designed prod- to the individual customer and a “pure” niversary year 2020 we have many plans. ƙƍĲŁؾƙɆƋĖǔǔŁƿǇıǜǔıŁĲƙƋŁĖĲƙƍǔũƍǜؾ development which puts the individual uct has been added to the NTS product reactive support. Thus, NTS sets the pace We are not only launching new products, ous service. Only then the vulnerability More about NTS Security Services: needs and focus on the customers. Here, portfolio: The NTS Managed Service for a sustainable “Relax, We Care” expe- but the number of our NTS superheroes assessment in the business becomes in- www.nts.eu/security ǴŁĖũƋǔƙŜŁƍŁƿĖǔŁǔŤŁƋĖǹũƋǜƋıŁƍŁəǔ Compact. This Managed Service product rience.

18 19 INTERVIEW BIG BUSINESS IN SMALL COUNTRIES

For many years he has been responsible for the astonishing growth ﬁgures at NTS. Sales Director Thomas Hausegger discusses whether the limit is reached in Austria and Southern Tyrol (Italian province of Trentino-Alto Adige) or rather if risks and more chances lure behind the corner. Words by: Harald Müller Photo by: Atelier Hohlrieder

» 25 YEARS OF NTS? THOMAS HAUSEGGER is part of the NTS family since 2011. He was EVERYTHING WAS appointed Sales Director in July 2020 and NTS is unswervingly continuing its ex- TH: It speaks for itself that every eco- DONE CORRECTLY. AND oversees Austria and Italy. He is responsible ƼĖƍǇũƙƍ ŁǳŁƍ թլ ǺŁĖƿǇ ĖɜŁƿ ũǔǇ śƙǜƍĹĖؾ nomic area will be occupied at some stage. for 70 employees and for the international tion. Here, for NTS Sales Director Thomas In Tyrol for example, NTS is sort of the top CONTINUING TO DO expansion – all the way to the Far East, he Hausegger (Austria and Italy) the decisive ĹƙŜ ĖƍĹ ǔŤŁ ĲƙƋƼŁǔũǔũƙƍ ũǇ ƂŁɜ ŁƋƼǔǺؾ EVERYTHING RIGHT! « also has on his radar the sales activities as factor is to continue to grow in a healthy handed for quite some time now. well as the future of NTS. way and not to grow by all means. If you QƙǴŁǳŁƿ׺ǴŁĖƿŁśĖĲũƍŜĖĲƙƋƼƂŁǔŁƂǺĹũɆؾ Thomas Hausegger Ƃƙƙſ Ėǔ ǔŤŁ ŜƿƙǴǔŤ əŜǜƿŁǇ ƙś ǔŤŁ ƼĖǇǔ erent interesting challenge: Half of our years, it is clearly demonstrated that that largest customers in Austria already have NTS has done all it's homework. international production sites and this core markets. However, the expansion trend is increasing. Naturally, these com- into China could not be delayed due to the If you have a look at the IT industry panies would like to have direct contact fact that for instance: It is not permitted to sector, Austria is quite a saturated persons and local support. We already re- purchase Cisco components from us, that market. How does NTS handle this alized the expansion into China and thus are destined for the Asian market. This is issue as the ceiling will eventually be we are able to correctly attend to our cus- certainly a paradox: The world is becom- ŤĖǳŁǔƙĖĲǔũǳŁƂǺǔĖſŁĲĖƿŁǔŤĖǔĖǇǔĖıƂŁĲƙƿ- ũǇƋƙƿŁĹũɇĲǜƂǔǔŤĖƍũƍũǔũĖƂƂǺŁƍǳũǇũƙƍŁĹ ŜƿĖƋǇ ؾ ıƙǔŤ ƙś ǔŤŁƋ ĖƿŁ ƙś ĲƙǜƿǇŁ ǳŁƿǺ reached at some stage? tomers technically, commercially and le- ing more globalized, but it is becoming ƼƙƿĖǔŁĲǜƂǔǜƿŁũǇĹŁǳŁƂƙƼũƍŜػıƙǔŤũƍǔŁƿ- ĹǜŁ ǔƙ ǔŤŁ śĖĲǔ ǔŤĖǔ ǔŤŁ ĹŁĲũǇũƙƍ ƋĖſŁƿǇ ũƋƼƙƿǔĖƍǔػıǜǔǔŤŁśƙĲǜǇũǇƍƙǔƼƂĖĲŁĹƙƍ Thomas Hausegger:We put great em- gally on the ground. At a later stage there ũƍĲƿŁĖǇũƍŜƂǺ ƋƙƿŁ ĖƍĹ ƋƙƿŁ ĹũɇĲǜƂǔ ǔƙ ƍĖƂƂǺĖƍĹŁǹǔŁƿƍĖƂƂǺ؆VǔƋĖǺŜŁǔƾǜũǔŁĲƙƋ- ǜƍśƙƿǔǜƍĖǔŁƂǺǔǜƿƍĖıƂũƍĹŁǺŁƙƍǔŤũǇũǇ- V¿ ǇŁƿǳũĲŁ ƼƿƙǳũĹŁƿǇ ƂũſŁ ǜǇ؆¿ŤŁƿŁśƙƿŁ׺ ũƍ phasis on the expansion into Germany, will be India, Brazil, North America…. ĹũǇƼĖǔĲŤŜƙƙĹǇĖƍĹǔƙƙɆŁƿǇŁƿǳũĲŁǇ؆ ƼƂũĲĖǔŁĹũśǺƙǜǴƙǜƂĹƼǜǔǔƙŜŁǔŤŁƿĖǔŁĖƋ ǇǜŁĖǇǇƙƙƍĖǇǇƙƋŁƙƍŁƋŁƍǔũƙƍǇǔŤĖǔŁǳũƂ ǜǇǔƿũĖǴŁƙƍƂǺŤĖǳŁǔŤŁĲŤƙũĲŁǔƙƼƿƙĲŁŁĹ ƙǇǔǇ؆¿ŤǜǇ׺ǔŤũǇǔƿŁƍĹǴũƂƂĖĹǳĖƍĲŁ ƋǜƂǔũؾǔũŁƿŁĹ؆x¿²ƿŁĲƿǜũǔǇũƍǔŁĲŤƍũĲĖƂŤũŜŤbut we also see challenges for NTS in Aus- So, there is enough work to be done. ũƍǴŤũĲŤǔŤŁǔŁĖƋƋŁƋıŁƿǇĖƂƿŁĖĹǺſƍƙǴ ǴƙƿĹ׹ -tria. These challenges are worth to be What is the role of the NTS Spirit in ŁĖĲŤƙǔŤŁƿ׺ıǜǔǔŤŁƍǔŤŁǺĖƿŁƍƙǔŜƙũƍŜǔƙ Ėǔ Ė ƋǜĲŤ ǇƂƙǴŁƿ ƼĖĲŁ ĖǇ ƼƿŁǳũƙǜǇƂǺ ǇĲŤƙƙƂǇ ĖƍĹ ǴŁ ǔƿĖũƍ ƍŁǴ ǇǔĖɆ ıǺ ƙǜƿ tackled. What makes us a little bit proud is Do you have terms or measures for that context? Is it perceived and ĖĲĲŁƼǔ ǔŤŁ ĲƙƿƼƙƿĖǔŁ ĲǜƂǔǜƿŁ؆ ²ƙ śĖƿ׺ ǔŤũǇ ǔŤƙǜŜŤǔ؆HƙƿƍƙǴ׺x¿²ũǇśƙĲǜǇũƍŜƋƙƿŁƙƍ ǇŁƂǳŁǇ׺śƙƿũƍǇǔĖƍĲŁũƍǔŤŁǇĖƂŁǇǇŁĲǔƙƿ؆¿ŤŁ the fact that in Austria NTS has grown by quality assurance with regards to the valued by the customer, is it helpful ŤĖǇƍƙǔŤĖƼƼŁƍŁĹ׺ıǜǔǴŁĖƿŁƼĖǺũƍŜĲƂƙǇŁ ũƍĹǜǇǔƿǺ׺ŁƍŁƿŜǺƼƿƙǳũĹŁƿǇĖƍĹǔƿĖĹŁ؆ ƼƿƙıƂŁƋĲĖƍĖƂǇƙıŁśƙǜƍĹũƍǔŤŁśĖĲǔǔŤĖǔ percent in the last year, due to the expansion? or is it actually overrated? ĖǔǔŁƍǔũƙƍ؆ ŁĹǜĲĖǔũƙƍĖƂũƍǇǔũǔǜǔũƙƍǇǔƿĖũƍƂŁǇǇĖƍĹƂŁǇǇ 34.5 acquisition of new customers such as TH: There is a resolution that our cor- TH: One thing is clear – you must invest ƍĹəƍĖƂƂǺ׺ƂŁǔǜǇǔĖƂſĖıƙǜǔǔŤŁ ƼŁƙƼƂŁ śƙƿ ǔŤŁ ǔŁĲŤƍũĲĖƂ ũƍśƿĖǇǔƿǜĲǔǜƿŁ؆ -KNAPP AG, ÖBB or the international big porate language will be German until at quite a lot into the NTS Spirit, and that is lŁǔ٘ǇŜƙıĖĲſĖƂũǔǔƂŁıũǔũƍǔƙǔŤŁ ŁǔŁƿƍĖƂƂǺƼĖũƍśǜƂǇǜıŻŁĲǔƙśǇǔĖɆ /ǳŁƿǺǔŤũƍŜ ũǇ ƙƿũŁƍǔŁĹ ǔƙǴĖƿĹǇ ƋĖƍĖŜŁ ũǔǺ ƿŁĲƿǜũǔƋŁƍǔ؆QƙǴũǇǔŤŁǇũǔǜĖǔũƙƍ׺ũǇ ƋŁƍǔ ĖƍĹ ǇƙɜǴĖƿŁ׺ ıǜǔ śƙƿ Ė ǔŁĲŤƍũĲĖƂplayer Voestalpine. least 2025. Thus, the potential customer what we are doing. For that, this holds śǜǔǜƿŁ؆¿ǴƙǺŁĖƿǇĖŜƙ׺²ƋĖƿǔ range can be somewhat narrowed down true: Nothing comes from nothing. When ǴĖǇǔŤŁıũŜǔƙƼũĲƙśǔŤŁśǜǔǜƿŁ؆ÞŤĖǔ ǔŤŁƼƙƂũǔũĲǇĖıƂŁǔƙũƍǔŁƿǳŁƍŁ׺ŤƙǴ ıĖĲſŜƿƙǜƍĹ׺śƙƿǔŤŁĲƙƿŁıǜǇũƍŁǇǇǔŤĖǔx¿² Such phenomenal growth numbers at the moment. Though this may sound ǺƙǜŤĖǳŁǔŁƍƙƿǔǴŁƍǔǺǇǔĖɆĖǔĖĲƙƋƼĖƍǺ׺ ŤĖǇıŁĲƙƋŁƙśũǔ؇ ĹƙŁǇx¿²ǇƙƂǳŁǔŤŁƼƿƙıƂŁƋ؇ ƙɆŁƿǇ׺ śŁǴ ƼŁƙƼƂŁ ǇŤƙǴ ũƍǔŁƿŁǇǔ؆ äƙǜ ĲĖƍ are surely not sustainable on a like a stumbling block, it bears the advan- a certain business style does not require a ¿Q׹VıŁƂũŁǳŁǔŤũǇũǇǇǔũƂƂĖǳŁƿǺũƋƼƙƿ- ¿Q׹VĖƋǇǔŁŁƿũƍŜǔŤũǇǳŁƿǺĹŁśŁƍǇũǳŁƂǺũƍ ƼǜǔũǔƂũſŁǔŤũǇ׹/ǳŁƿǺıƙĹǺǴĖƍǔǇǔƙıŁĲƙƋŁ constant basis. What are the per- tage of strengthening our standing and lot of attention, but when you grow and ǔĖƍǔ ĲƙƋƼƙƍŁƍǔ ƙś ǔŤŁ ĹũŜũǔĖƂũȄĖǔũƙƍ؆ ǔŤŁĹũƿŁĲǔũƙƍƙśƼƙƂũǔũĲǇ׹ƂƙǔƙśĖǔǔŁƍǔũƙƍ Ėƍ ũƍǔŁƿũƙƿ ĹŁǇũŜƍŁƿ׺ ıǜǔ ũǔ ƂĖĲſǇ ƋĖǇƙƍǇ׺ spectives for the future? bringing NTS' quality standards to our you have several hundred employees, you QƙǴŁǳŁƿ׺ǴũǔŤƋǜƍũĲũƼĖƂũǔũŁǇĖƍĹĲũǔũŁǇũǔ ũǇƼƂĖĲŁĹƙƍǔƿĖĹŁĖƍĹĖƼƼƿŁƍǔũĲŁǇŤũƼƼƿƙ- ŁƂŁĲǔƿũĲũĖƍǇĖƍĹƼƂǜƋıŁƿǇ؆

20 21 NTS INSIDE A TYROLIAN IS NOW PLAYING THE STYRIAN THE WORK IS THERE: ACCORDION TOO WHERE I WANT IT TO BE

Collaboration with Cisco Webex. Anywhere. Anytime. Being the Chief Commercial Oﬃcer, you have to be able to play all parts. That is probably why he started to play the Sty- » OUR CUSTOMERS BENEFIT rian accordion besides playing the piano – perhaps because Work on the road or from home. Stay connected. Unlimited usage of one of the most all the things he already knows don't fulﬁll him. secure platforms for collaboration. FROM CISCO WEBEX

Words by: Harald Müller Photo by: photoworkers.at Webex meetings bring together participants from all over the globe on a central plat- SOLUTIONS BUT AT NTS WE form. Thus, a meeting experience as close as possible to reality is created. You can par- ALSO USE A WIDE RANGE ticipate on any device, HD audio and video along with sharing your screen. OF COLLABORATION TOOLS Although not explicitly mentioned by 1990s with IBM. However, behind the INTERNALLY AS WELL AS Thomas “Tom” Bartl, it can clearly be read clinical numbers of the Tyrolean, fore- between the lines: Business is like playing sight, know-how and social skills are well TRANSNATIONAL. « an instrument – you need good intuition hidden. These are all characteristics that and a lot of experience. Apparently, the he can and will put to use in his new func- Georg Trzil, Head of Alliances, NTS ؆ Since 2009, neo-CCOائƙƋƋŁƿĲũĖƂɇĲŁƿŤũŁśTyrolean from the “Oberland” part of the ǔũƙƍĖǇ ƼƿƙǳũƍĲŁ ĲĖƍ ƿŁǳŁƿǔ ǔƙ Ė Ƃƙǔ ƙś ǔŤŁ əƿǇǔ׺ How are his colleagues commenting on Thomas Bartl makes sure given his career as an ‘intuition gauge’. his career advancement? “They are very The latter, being experience, we can take happy that a real sales pro was found for that the ink dries for NTS. for granted with the 52-year old, consid- this job. From the beginning, I was always ering the fact that he climbed the corpo- somehow integrated in the business rate ladder to become Chief Commercial trans-regionally. Some partners in Vien- production of hardware towards the sup- -ƙĖɜŁƿƋƙƿŁǔŤĖƍĖĹŁĲĖĹŁĖǔ na are known to me for 25 years, on al- ƼƂǺƙśǇƙɜǴĖƿŁ؆ǔǔŤŁǇĖƋŁǔũƋŁ׺ǔŤŁائɇĲŁƿ NTS and years of apprenticeships at IBM. most all locations there are colleagues rona phase demonstrated like a stress test Let us look back and summarize: His re- that know me already for a long time and where weaknesses can be found even in a sumé at NTS is nothing to be ashamed of therefore quite well. This background is well-structured business like NTS. Cus- market leader in the province of Tyrol, ǳŁƿǺũƋƼƙƿǔĖƍǔ׺ĖƍĹũǔũǇƙɜŁƍǔŤŁĲƿǜĲũĖƂ tomer experience and customer success – the successful NTS locations in Bolzano fact for being accepted when you enter the management as a kind of sub-topic will and Dornbirn, the expansion into Ger- Management Board. You always have to now become my key issues. At NTS, so far many in 2017 with the initial location be able to rely on others.’’ – As the saying this has always been managed by itself, Friedrichshafen, which will become its goes: “Victory has many fathers.” thanks to our exceptional customer rela- ƙǴƍx¿²ƂƙĲĖǔũƙƍĖɜŁƿժǺŁĖƿǇ׺śƙƿƋĖƍǺ tionships, but to be on friendly terms has years phenomenal growth rates in his en- As of now, Bartl combines under his lead- of course nothing to do with CX. Here, we tire region and last but not least the 7 IT ŁƿǇŤũƼ ĖǇ ŤũŁś ƙƋƋŁƿĲũĖƂ ɇĲŁƿ ĖƂƂ have to develop standardisations – this is Forum. There is no doubt that during the departments that support sales, which are a very exciting challenge.” To tackle this, ǴũǔŤǔŤŁǇǜƼƼƙƿǔƙś mainly sales operations, the alliance de- he will very soon put a team together thatئĖƿǔƂƂĖǇǔǺŁĖƿǇ¿ƙƋ ǔƿǜƂǺŁĖƿƍŁĹŤũǇƂĖǜ- partment and marketing. The main focus will support him in this task. In his newاŤũǇǔŁĖƋǇƙśĲƙǜƿǇŁ ĖƿǔƂ ǴũƂƂ ǔƿĖǳŁƂ ƋƙƿŁ ƙɜŁƍ ǔƙ rels as the Area Manager for NTS West. for the CCO will be on strategic decisions. śǜƍĲǔũƙƍ׺ The secret to his success? “There is no se- There will be no severe restructuring at Graz or to Vienna, but Tyrol will remain cret. For more than 25 years, I have always NTS for the time being as stated by Bartl: his main base: "Some tasks will remain achieved the business goals that I set for “NTS is a solid, well-positioned business, me. For instance, I will continue to organ- myself and this is met with a lot of re- but there is still plenty to do. The industry ize the annual 7IT that I grew very fond spect,” summarizes Bartl. His profession- is changing rapidly, the manufacturers of in the last couple of years and every- al career started at the beginning of the are moving more and more away from the body on the guest list so far as well!''

22 SUCCESS STORY A GLOBAL NETWORK FACTS 170,000 Webex meetings 10,192 video calls FOR RED BULL endpoint to Webex 5.5 million telephone calls 312 locations globally 7.5 billion cans sold NTS takes care of the entire network 12,700 employees operation for the complete Red Bull Group with 312 locations globally. Words by: Michael Samec / Daniela Haag NTS takes care that 312 Red Bull Photos by: Marija Kanizaj, Jürgen Skarwan/Red Bull Content, Pool, Getty Images/Red Bull Content Pool,made available, location are connected on-line 24/7. Samo Vidic/Red Bull Content Pool

The fact that one provides reliable IT services for » WE ARE FOR SURE one of the most famous companies in the world, AN ATTRACTIVE, vouches for a certain standard of quality. “NTS has done a lot of things right over the past few years,” BUT ALSO A VERY says the Head of IT infrastructure of the Red Bull Group and he adds, “we are for sure an attractive, DEMANDING CUSTOMER. « but also a very demanding customer with regards to quality and speed.” These are exactly the challenges that NTS masters with a reliable and sustainable network operation for 312 Red Bull locations - around the globe and 24/7.

NTS not only takes care of the local networks of Red Bull headquarters in the Red Bull Group, but also of the connections Fuschl am See: Central oﬃces between the locations. This includes collaboration for 312 locations globally. solutions such as telephony, online meetings and video conferencing. In 2019 alone, the Group con- wide IT solutions of Red Bull,” emphasizes the ducted 170,000 Webex meetings with 5.5 million Head of IT Infrastructure, thereby underlining the .ǔŁƂŁƼŤƙƍŁĲĖƂƂǇƙƍǔƙƼƙśũǔ؆ٓ¿ŤŁǇŁəŜǜƿŁǇƼƿƙǳŁ׺ important role of a reliable partner that network and communication solutions by NTS represent the foundation of the company- No matter if we talk about soccer, alpine world cup skiing events or formula 1 races – Red Bull always gives the highest priority to the maximal WLAN requirements, reliability, and system availability. The challenges during live events are considerable. » THE NETWORK AND Therefore, it is necessary that the network infrastructure is safe and stable. “If we had problems COMMUNICATION with the network, nothing would work,” stresses SOLUTIONS PROVIDED the Head of IT Infrastructure. ǜƂƂĖǇǴŁƂƂ؆VƍǔŤŁəŁƂĹBY NTS REPRESENT THE ²ĖśŁǔǺHũƿǇǔĖƼƼƂũŁǇǔƙªŁĹ -ǜƂƂǴũǔŤĖƍŁɇĲũƙśǇŁĲǜƿũǔǺ׺x¿²ǇǜƼƼƙƿǔǇªŁĹ FOUNDATION OF THE ent and proactive reaction to attacks from the out- High speed and stability are in great demand IT SOLUTIONS FOR RED BULL side. An early detection of threats, but also the ũĹŁƍǔũəĲĖǔũƙƍƙśǔƿŁƍĹǇũǇĖƍũƍĹũǇƼŁƍǇĖıƂŁƼĖƿǔƙś not only on the racecourse, but in the IT as well. WORLD WIDE. « a future-oriented IT strategy.

24 25 REALIZE VMware advances the digital infrastructure of the world with its business software.The solution WHAT’S of the company in the areas of Cloud, network POSSIBLE.TM and security as well as for the digital workplace offer a flexible and efficient digital basis for the business success of customers around the globe.These are supported by a comprehensive partner network.

Each App. In each Cloud. Redesign your business with Kubernetes and Cloud Native Apps. GERMANY tanzu.vmware.com MAY MARBLE, ROCKS AND IRON BREAK, BUT OUR CONNECTION IS NOT AT STAKE.

RSM — S. 30 | FDN — S. 31 | AUG — S. 32 | LZG — S. 33 INTERVIEW IT IS NOT SIZE THAT MATTERS, IT IS TECHNOLOGY

In 2019, NTS received the Newcomer-Partner-Of-The-Year award from ing by securing the regional support locally and once we have reached a certain Cisco Germany. However, Jürgen Tabojer, Sales Manager Germany, makes number of employees, it is worth to open it clear:“Many such awards will most likely not come our way from now on, an own location. However, it is still very as NTS cannot be considered a ‘newcomer’ for much longer anymore.” ĹŁĲũǇũǳŁǴŤŁƿŁǴŁĲĖƍəƍĹŁƍƙǜŜŤŜƙƙĹ ƼŁƙƼƂŁ؆¿ŤŁǇǔĖɇƍŜũǇǇǜŁũǇǔŤŁƋĖũƍĲƿũ- » IT IS QUESTIONABLE THAT Words by: Photo by: Harald Müller Foto Scheinast teria and will remain being so.” AUTOMATION JUST

» .IŁƍŁƿĖƂƂǺ ǇƼŁĖſũƍŜ׺ ƙƍŁ ũǇ ǇĖǔũǇəŁĹǴũǔŤ DESTROYS JOBS the market for personnel in Germany. NTS's high standing in business along » THE ORGANIZATION IS We were able to double the number of with its experts is responsible for a side -customers since 2018 and we also acquired ŁɆŁĲǔ׹ٓ¿ŤŁǇſŁƼǔũĲũǇƋũǇƍƙǔũĲŁĖıƂǺƿŁĹǜ GOOD AND THE PROCESSES large enterprise customers. And you must cing and we get more and more applica- Finally, there is the question as to where ARE RUNNING SMOOTHLY not forget: For NTS Germany each cus- ǔũƙƍǇ śƿƙƋ ŤũŜŤƂǺ ƾǜĖƂũəŁĹ ƼŁƿǇƙƍǇ ǔŤĖǔ the technological trend in Germany is tomer is a new customer and to get to were initially quite reluctant to apply.” Ta- heading? Now, the Sales Manager for – NOTHING STANDS IN THE know each new customer requires inten- bojer adds: “The NTS Spirit recruits for us Germany, Tabojer, is in his element: “Vi- WAY OF GROWTH « sive work phases.” as well: To some extent, some applicants deo telephony is still a huge topic and will are coming because of the working cli- remain so for the time being. However, There is no doubt that a lot has happened mate, which is slowly becoming popular.” the long-term development is clearly at NTS Germany during the last couple of pointing towards automation – and this years and the future prospect also does not only in production areas and in the lo- Despite its size and headcount, NTS Ger- requirements that it would be impossible not look like they are going to take a rest. gistics but also in the area of IT.” many is for sure still relatively unremark- to use colleagues from abroad for IT jobs Though this all sounds a little bit like: ĖıƂŁ׺ ǔŤƙǜŜŤ ǔŤŁ ŜƿƙǴǔŤ əŜǜƿŁǇ ĖƼƼŁĖƿ in Germany. Furthermore, many of our “Growth at all costs,” Tabojer knows what Jürgen Tabojer, Sales Does this mean that for the future we will enormous. In Jürgen Tabojer’s area of re- employees are safety audited by the he must watch out for with his NTS crew: have large manufacturing and industrial ,sponsibility alone, the revenue has been authorities according to the SÜ2 standard ٓ©ǜĖƍǔũəĖıƂŁǇǜĲĲŁǇǇũǇƙśĲƙǜƿǇŁĖƂǴĖǺǇ Manager Germany: “I would zones with just a handful of people? “No tripled in a single year. Considering such anyway.’’ related to growth, but at NTS it is one of like to wish NTS for its 25th not really! The jobs are changing, but they ƼŤŁƍƙƋŁƍĖƂ əŜǜƿŁǇ׺ ǔŤŁ ĲƙƋƼŁǔũǔƙƿǇ ũƍ the most important challenges and an un- anniversary that in 25 years’ are not lost,” contradicts Tabojer. “This is Southern Germany, mainly the ones on When talking about auditing, we need to written principle at the same time, to con- time we in NTS Germany will now only one example, but a customer of the local market, are forced to stand and mention a further enormously important tinuously improve the quality of the ser- ours implemented a complete automation watch as the NTS qualities that retain cus- step: Since the end of 2019, NTS Germany vices during times of growth as well.” It also be able to look back as ƙśǔŤŁũƿǇǔƙƿĖŜŁĖƍĹĖɜŁƿǔŤĖǔǔŤŁǺƍŁŁĹŁĹ tomers are unparalleled: Technical know- ŤƙƂĹǇĖƂƂũǇĲƙĲŁƿǔũəĲĖǔũƙƍǔŤĖǔx¿²ǜǇ- seems that NTS Germany is brilliantly successfully as Austria does twice the number of employees as the how at the highest level and close custo- tria has obtained. Whoever knows a little mastering this challenge: Tabojer re- to the first 25 years.” throughput rate had increased strongly. mer relationships. There seems to be an bit about this topic, will be fully aware of counts that the OC in Leipzig is prosper- As a result, they are able to dispatch much unlimited potential upwards. At the same what it means to have obtained these cer- ing and that it performs valuable services more and additional employees were -time, a full NTS network has to be conti- ǔũəĲĖǔŁǇ؆ٓƂƂǔŤũǇŤĖĹǔƙıŁĹƙƍŁƙƍǔƙƼƙś under the leadership of Operations Ma- need ed in the storage and for the mainte nuously built in Germany, because: “NTS the daily business and some employees nager Max Marschall. The good reputa- nance of the technology, but also in the is obviously ONE business, but in some were dealing with it exclusively for sever- tion is showing results: NTS Rosenheim administration and the quality control, sections NTS Germany is separated struc- al months. We were really happy when all will be enlarged by two workspaces to a ŁǔĲ׼¿ŤŁĖǜǔƙƋĖǔũƙƍĹŁəƍũǔŁƂǺĹƙŁǇƍƙǔ turally from NTS Austria. The reason for this was concluded successfully,” de- total of fourteen, which can be done with mean the end of the labor market.” This is this lies in the structure of the manu- ǇĲƿũıŁǇ ¿ĖıƙŻŁƿ ĖƍĹ ĖĹĹǇ əƿƋƂǺ׹ ٓQƙǴؾ the help of a small alteration. In Augsburg just another USP, where others can learn facturers but it is also a topic of safety. ever, there is of course no time to lean too, NTS heralded the starting stage with from NTS: Do not always badmouth new !Some customers have such strong safety ıĖĲſĖǇǔŤŁĖĲǔǜĖƂǴƙƿſũǇĖĹũɆŁƿŁƍǔǇǔƙƿǺ؆ its own NTS employees: “We are expand- things, but also discover the positive

28 29 ROSENHEIM FRIEDRICHSHAFEN

HISTORIC MORE SPACE In Roman times the most ON LOCATION ON LOCATION important crossing of the river Due to space constraints, Inn between the provinces of NTS Friedrichshafen Noricum and Raetia was WHAT FIGURES! SUCCESS COURSE already had to move into situated here. another oﬃce.

FAMOUS GOOD LOCATION In 2019, more than 1 million visitors went to the annual autumn OUT OF THE HARBOUR Not only in the TV series festival in Rosenheim. Less known, but still highly presentable Only 140 meters separate “Rosenheim-Cops”: Rosenheim are the figures of the Rosenheim NTS location. the NTS office from the is very often portrayed as the The expansion in the direction Germany started in shore of Lake Constance TEAM FACTS TEAM FACTS typical Upper Bavaria. Words by: Harald Müller Photo by: iStock Friedrichshafen. In the front row on Lake Constance and in the town garden. CULINARY right next to the town’s train station, the certain something CUSTOMERS of the NTS Spirit is carried North since 2017 with There is regularly a common The number of customers doubled; the hard work and technology. ifm electronic, Haufe, typical white sausage breakfast revenue trebled. These are phenomenal Lexware, Die Zieglerschen, ſŁǺəŜǜƿŁǇǔŤĖǔĖƿŁƼƿƙĹǜĲŁĹıǺǔŤŁx¿² Words by: Harald Müller Photo by: iStock at the NTS office. TeleData, Indra Avitech, ƂƙĲĖǔũƙƍ ũƍ ªƙǇŁƍŤŁũƋ ũƍ ǔŤŁ ٓ²ǔŁƂƂǴŁƿſ ALLWEILER LRA Bodensee- ըկٔĖɜŁƿĖƂƙĲĖƂƼƿŁǇŁƍĲŁƙśƙƍƂǺǔǴƙ kreis, MTU Friedrichshafen ǺŁĖƿǇ؆ٓVǔǇǜƿŁƂǺǴƙǜƂĹıŁǇũƋƼƂŁǔƙǇǔĖǔŁ ǇǜĲŤ əŜǜƿŁǇ׺ ǴŤŁƍ Ǻƙǜ ŤĖǳŁ ƙƍŁ ĲǜǇǔƙ- ǔŤĖǔ ǔŤŁ ǇſŁƼǔũĲũǇƋ ƙś ƂĖƿŜŁ ĲƙƋƼĖƍũŁǇ ƋŁƿ ĖƍĹ ǔŤŁƍ ǔǴƙ׺ ıǜǔ ƙǜƿ ǇǔĖǔũǇǔũĲǇ ũǇ ǔƙǴĖƿĹǇٓǔŤŁƍŁǴƙƍŁǇٔũǇŜũǳũƍŜǴĖǺǔƙ ĖƿŁٔ׹ƋŁĖƍǔ ǇŁƿũƙǜǇƂǺ׹ÞũǔŤũƍ ƙƍŁ ǇũƍŜƂŁǺŁĖƿ Hello Germany: ǔƿǜǇǔũƍǔŤŁǇǔĖǔŁƋŁƍǔٓªŁƂĖǹ׺ÞŁ -CUSTOMERS BAVARIA ǴŁŜƿŁǴśƿƙƋǔŤũƿǔǺǔƙĖƂƋƙǇǔŁũŜŤǔǺũƍ- Local presence is of top ũśƋŁƂŁĲǔƿƙƍũĲ׺QĖǜśŁ׺lŁǹǴĖƿŁ׺¿ŁƂŁ%Ė ǳƙũĲŁĹ ĲǜǇǔƙƋŁƿǇ׺ٔ ĹŁƋƙƍǇǔƿĖǔŁǇ gǡƿŜŁƍ priority for NTS. ǔĖ׺VƍĹƿĖǳũǔŁĲŤ׺llÞ/Vl/ªŁǔĲ؆ƍŁ ĖıƙŻŁƿ؆Ǉ²ĖƂŁǇvĖƍĖŜŁƿIŁƿƋĖƍǺ׺ŤŁũǇ Networking has a long-stand- ǇŁĲƿŁǔƙśǔŤŁǇǜĲĲŁǇǇƙśx¿²ũǇǔŤŁũƍǔŁƍ¿ Kerbl, Convotherm, ITSMedia - ing tradition in Rosenheim. ǇŁ׺ ƼŁƿǇƙƍĖƂũȄŁĹ ǇǜƼƼƙƿǔ ƙś ǔŤŁ ĲǜǇǔƙ GmbH (Nürnberger Presse), responsible for the location in Rosen- - ŤŁũƋǇũƍĲŁǔŤŁǇǜƋƋŁƿƙśթէթէ؆ٓVǔǴĖǇĖ ƋŁƿǇ ƍŁǹǔ ǔƙ ĖƂƂ ǔŤŁ ǔŁĲŤƍƙƂƙŜũĲĖƂ Ƽƿƙ Dehn, Paul Nutzfahrzeuge, - ĲŤĖƂƂŁƍŜŁ ǔƙ ŁƍǔŁƿ ǔŤŁ ƋĖƿſŁǔ ĖƍĹ ŁǇǔĖ śŁǇǇũƙƍĖƂũǇƋ؆ ٓHƙƿ ƋĖƍǺ ĲǜǇǔƙƋŁƿǇ׺ BOGNER, AGCO/Fendt, Weko - ıƂũǇŤĖıĖǇũǇũƍĖǳĖƿũĖĖɜŁƿŤĖǳũƍŜĹƙƍŁ ƼƿƙǹũƋũǔǺ ĖƍĹ ƂƙĲĖƂ ƼƿŁǇŁƍĲŁ ĖƿŁ ĹŁ GRILL & CHILL: Wohnen GmbH, Neenah - ĲũǇũǳŁśĖĲǔƙƿǇĖƍĹǴŁĖƿŁƼŁƿśŁĲǔƂǺĲƙǳŁƿؾ Gessner GmbH, Nemetschek SE this in Friedrichshafen in the state of Ba- A great team during leisure ĹŁƍؾÞǜŁƿǔǔŁƋıŁƿŜ؆ V ǔŤũƍſ ǔŤĖǔ ıǺ ĖĲ- ũƍŜǔŤŁĖƿŁĖƙś²ƙǜǔŤŁƿƍIŁƿƋĖƍǺǴũǔŤ ĲƙƋƼƂũǇŤũƍŜ ǔŤũǇ׺ ǴŁ ŤĖǳŁ ĹƙƍŁ Ė ŜƙƙĹ ĲĖĹŁǇ׺ ƍǜƋŁƿƙǜǇ ũƍǔŁƿƍĖǔũƙƍĖƂ ĲƙƋƼĖ- ƙǜƿƂƙĲĖǔũƙƍũƍHƿũŁĹƿũĲŤǇŤĖśŁƍ׺ٔƿŁǳŁĖƂǇ time as well. One relaxes STELLWERK 18? job.’’ ƍũŁǇǇǜĲŤĖǇvĖƿĲ٘§ƙƂƙƙƿǴƙƿƂĹƋĖƿſŁǔ x¿²lƙĲĖǔũƙƍvĖƍĖŜŁƿHĖıũĖƍªŁŜũǔȄ؆ together with the families leader Kathrein are located here or have NTS IS GETTING NOTICED IN at a barbeque. “Rosenheim is situated ¿ŤŁ ĲƂƙǇŁƍŁǇǇ ǔƙ vǜƍũĲŤ ĲƙƍǔũƍǜŁǇ ǔƙ ƿŁĖƂũȄŁĹǔŤŁǳĖƂǜŁƙśǔŤŁǔŤƿũǳũƍŜƿŁŜũƙƍ ŤĖǳŁĖƼƙǇũǔũǳŁũƋƼĖĲǔ׺ĖƂǔŤƙǜŜŤƙƍŁĲŁƿ- and have settled here. The education sec- THE INDUSTRY in the Bavarian planning tain prediction did not come true as ex- ǔƙƿũǇĖƂǇƙƍƙǔƋũǇǇũƍŜƙǜǔũƍǔŤũǇǜƍũǳŁƿ- VƿƿŁǇƼŁĲǔũǳŁ ƙś ũś ƙƍŁ ũǇ ũƍ ǔŤŁ ǇǔĖǔŁ ƙś ĖǳĖƿũĖػĖĹŁƍؾÞǜŁƿǔǔŁƋıŁƿŜƙƿ region 18. And it’s called ƼŁĲǔŁĹ׹ٓVƍǔŤŁıĖĲſƙśƙǜƿŤŁĖĹǇǴŁĖƿŁƙś ǇũǔǺ ĲũǔǺ׺ ǴŤũĲŤ ũǇ Ėƍ ũƍĹũǇƼŁƍǇĖıƂŁ śĖĲǔ ĲƙǜƿǇŁ ǇǔũƂƂ ĲƙƍǔũƍǜũƍŜ ǔƙ ĲƙƍǔŁƋƼƂĖǔŁ śƙƿǔŤŁŤũŜŤƂǺĲƙƋƼŁǔũǔũǳŁƂĖıƙƿƋĖƿſŁǔ؆ ĲǜǇǔƙƋŁƿĖĲƾǜũǇũǔũƙƍũǇƙśĲƙǜƿǇŁƍŁǳŁƿ Stellwerk` (train control ƙƼŁƍũƍŜ Ėƍ ƙɇĲŁ ũƍ vǜƍũĲŤ Ėǔ ǇƙƋŁ ĖƍŁĖǇǺśŁĖǔ׺ıǜǔǴŁŤĖǳŁǇƂƙǴƂǺĖĲƾǜũƿŁĹ´ center) because of the ǇǔĖŜŁ׺ ıǜǔ ĲǜƿƿŁƍǔƂǺ ĖƂƂ ƙǜƿ ĲǜǇǔƙƋŁƿǇ ػ ٓÞŁĖƿŁƍƙǔĖǳƙũĹũƍŜvǜƍũĲŤ׺ıǜǔŤŁƿŁũƍ Ė ǇǔĖƍĹũƍŜ ũƍ ǔŤŁ ũƍĹǜǇǔƿǺ ũƍ ²ƙǜǔŤŁƿƍ train station next door.” even the ones that are directly located in ªƙǇŁƍŤŁũƋǴŁŤĖǳŁǳŁƿǺŜƙƙĹƼƿŁĲƙƍĹũ- IŁƿƋĖƍǺĖǇǴŁƂƂ׺ٔĹŁǇĲƿũıŁǇgǡƿŜŁƍ vǜƍũĲŤ ػ ĖƿŁ ǇĖǔũǇəŁĹ ǴũǔŤ ǔŤŁ ǇǔĖǔǜǇ ǔũƙƍǇĲƙƍĲŁƿƍũƍŜǔŤŁŁĲƙƍƙƋǺ׺ǔŤŁǔƿĖɇĲ ¿ĖıƙŻŁƿ׺ǔŤŁ²ĖƂŁǇvĖƍĖŜŁƿśƙƿIŁƿƋĖƍǺ׺ OFFICE FRIEDRICHSHAFEN ƾǜƙ؆/ǳŁƿǺǔŤũƍŜəǔǇĖǔǔŤŁƋƙƋŁƍǔ؆ٔ ĖƍĹƋĖũƍƂǺǴũǔŤƿŁŜĖƿĹǇǔƙǔŤŁǇũǔǜĖǔũƙƍ ǔŤŁ ĲŤĖƂƂŁƍŜŁǇ ƙƍ ǔŤŁ IŁƿƋĖƍ ƋĖƿſŁǔ؆ ALTHOUGH QUITE UNUSUAL IN ĖĹŁƍؾ GERMANY, WE ARE NOW ONTYPICAL NTS: DURING ONBOAD- ƙś ǇǔĖɇƍŜ؆ lũǳũƍŜ ũǇ ǇǔũƂƂ ĖɆƙƿĹĖıƂŁ ĖƍĹ VǔǴƙƍ٘ǔǔĖſŁƂƙƍŜǜƍǔũƂĖƂƂəɜŁŁƍǴƙƿſ- ٓ¿ŤŁƋŁƍǔĖƂũǔũŁǇũƍǔŤŁǇǔĖǔŁǇƙś ING THAT LASTS SEVERAL WEEKS, ¿ŤŁ ƿŁĖǇƙƍ ǔŤĖǔ ĖƂƂǴƙƿſǇ ǇƙǴŁƂƂ ũǇ ƍƙǔ the quality of life in Upper Bavaria is un- ǇƼĖĲŁǇũƍǔŤŁx¿²ƙɇĲŁũƍHƿũŁĹƿũĲŤǇŤĖ- ÞǜŁƿǔǔŁƋıŁƿŜĖƍĹĖǳĖƿũĖĖƿŁƍĖǔǜƿĖƂƂǺ FAMILIAR TERMS WITH MOST ƙƍƂǺ śƙǜƍĹ ũƍ ǔŤŁ ŜƿŁĖǔŁƿ vǜƍũĲŤ ĖƿŁĖ׺ ƼĖƿĖƂƂŁƂŁĹ؆VśǺƙǜǔĖſŁũƍǔŤŁǳũŁǴǇƙśǔŤŁ śŁƍĖƿŁśǜƂƂǺƙĲĲǜƼũŁĹ؆ÆƍǔũƂƍƙǴ׺ƋƙƿŁ ǇƂũŜŤǔƂǺĹũɆŁƿŁƍǔ׺ıǜǔĖśĖǇǔƿŁǇƼƙƍǇũǳŁ ALL NEW EMPLOYEES GET TO KNOW - OF OUR CUSTOMERS. THIS IS ŤũŁƋŜĖǜĖƍĹǔŤŁƋƙǜƍǔĖũƍǇƙǳŁƿǔŤŁƿŁ׺ ǔŤĖƍǔŁƍŁƋƼƂƙǺŁŁǇǔĖſŁĲĖƿŁƙśĖƼƼƿƙ- ƍŁǇǇ׺ ƿŁƂũĖıũƂũǔǺ ĖƍĹ ǔŤŁ ƾǜĖƂũǔǺ ƙś ıǜǔĖƂǇƙũƍǔŤŁıƙƙƋũƍŜŁĲƙƍƙƋũĲĖƿŁĖũƍ ĖǳĖƿũĖĖƍĹĖƿƙǜƍĹªƙǇŁƍŤŁũƋ׺Ė ǔŤŁƍŁǳŁƿǺƂĖƿŜŁĲũǔǺǴũƂƂıĖǔǔƂŁǔƙəƍĹǔŤŁ ǹũƋĖǔŁƂǺ իէ ĲǜǇǔƙƋŁƿǇ śƿƙƋ ŤŁƿŁ؆ ¿ŤŁ ŤĖƍĹǇŤĖſŁĖŜƿŁŁƋŁƍǔǇĖƿŁǳĖƂũĹĖĲƿƙǇǇ ALWAYS THE RESULT AFTER ANNOT ONLY TECHNICAL STUFF BUT ÆƼƼŁƿ .ALSO THE NTS-SPIRIT. ĲũǔǺ ǴũǔŤ խժ׺էէէ ũƍŤĖıũǔĖƍǔǇ؆ Hƙƿ ĹŁ- ƿũŜŤǔĖƿŜǜƋŁƍǔǇ؆ٔ ƂũǇǔũƍŜ ƙś ǔŤŁ ĲǜǇǔƙƋŁƿǇ ũǇ ƂũǳũƍŜ Ƽƿƙƙś ǔŤŁıƙƿĹŁƿǇ׺ٔǇǔĖǔŁǇ¿ĖıƙŻŁƿ؆ INTENSE COOPERATION

30 31 AUGSBURG LEIPZIG

FROM NAUGHT TO A 100 UNIQUE

The first office became ON LOCATION ON LOCATION Only once in Europe: too small after five months A riverside forest almost already and NTS had touches the city center and to move. NEW TOWN, ON YOUR MARKS, it is closely intertwined with the urban development. AUGSBURGER NEW LUCK! GET NET, GO! WORTH LISTENING This famous boiled sausage is a big success on the There is no place where international export market Johann Sebastian Bach lived and it is also known as During the expansion phase, NTS never relied on pure luck Even Goethe’s Faust is left for quotable words if he had to longer than in Leipzig. Here, TEAM FACTS TEAM FACTS “Knacker”in Vienna. and neither did so in Augsburg. Bavaria’s third biggest town summarize the success story of NTS in Leipzig. It is a fact that he composed some of his most famous works. THE “PUPPENKISTE” had already been on the strategic radar of NTS for a long time. the NTS OC achieved a kind of indispensability as it solves NTS took up its first quarters here in 2019 and a second move problems smoothly at all its NTS customers – this is one of the LIVABLE The most famous member of is following soon due to space reasons. reasons for NTS’s good reputation. the puppet theatre of In Goethe’s play Faust, Faust Words by: Harald Müller Photo by: iStock Words by: Harald Müller Photo by: NTS Augsburg is the sandman. himself lives in Leipzig and likes to frequent the “Auerbachs Keller”, which is today the most famous as well as the second ǔŤŁǇǜƿƿƙǜƍĹũƍŜŁĲƙƍƙƋũĲĖƿŁĖ׺ǔŤŁũĹŁĖƂ oldest inn in town. ǔƿĖƍǇƼƙƿǔĲƙƍƍŁĲǔũƙƍǇĖǇǴŁƂƂĖǇǔŤŁƼƿƙ- A lot stayed the same since the opening A LOT OF PUBLIC TRANSPORT ǹũƋũǔǺ ǔƙ vǜƍũĲŤ؆ ٓQŁƿŁ׺ ǔǴƙ ƋŁǔƿƙƼƙ- of the northernmost of all NTS locations NEAR THE OFFICE ƂũǇŁǇĖƿŁĲƂƙǇŁǔƙŁĖĲŤƙǔŤŁƿ؆ǜŜǇıǜƿŜũǇ on the Goerdelerring in Leipzig. From Leipzig is situated in the state of Saxony ƙƍŁ ƙś ǔŤŁ ƋƙǇǔ ũƋƼƙƿǔĖƍǔ ũƍĹǜǇǔƿũĖƂ the roof top terrace, which surrounds the ĖƍĹũǔƙɆŁƿǇũĹŁĖƂǇǜƿƿƙǜƍĹũƍŜǇśƙƿx¿²ĖǇ HEALTHY -ǇũǔŁǇ ũƍ ǔŤŁ ²ƙǜǔŤ ƙś IŁƿƋĖƍǺ ĖƍĹ vǜ- ǴŤƙƂŁ ɛƙƙƿ׺ ǔŤŁ ǔƙǴƍ ŤĖƂƂ ǔƙǴŁƿ ƙś ǔŤŁ ĖǇƼĖĲŁśƙƿƂũǳũƍŜĖǇǴŁƂƂĖǇıŁũƍŜĖƍŁĲƙƍƙ ƍũĲŤũǇĖƍǺǴĖǺĖƍƙƍؾƍŁŜƙǔũĖıƂŁƂƙĲĖǔũƙƍ old town seems to be within one’s reach, mic region. The potential on the employ- SPIRIT :ǴũǔŤ ƿŁŜĖƿĹǇ ǔƙ ǔŤŁ ŁĲƙƍƙƋǺ؆ x¿² ƍƙǴ ǔŤŁ ǔƿĖũƍ ǇǔĖǔũƙƍ ũǇ ƙƍƂǺ Ė əǳŁ ƋũƍǜǔŁǇ٘ ƋŁƍǔƋĖƿſŁǔǔŤĖǔǔŤŁlŁũƼȄũŜƿŁŜũƙƍƙɆŁƿǇ in a healthy NTS OC ǔŤŁƿŁĖƿŁը؆թƋũƂƂũƙƍƼŁƙƼƂŁƂũǳũƍŜǴũǔŤũƍĖئ -ƼŁƿśŁĲǔƂǺĲƙǳŁƿǇǔŤũǇƿŁƂĖǔũǳŁƂǺƂĖƿŜŁƋŁ- walk away and the roof landscape is con ĖǇǴŁƂƂĖǇǔŤŁ NTS takes care of theاǔƿƙƼƙƂũǔĖƍƿŁŜũƙƍ؆ǜŜǇıǜƿŜǴũƂƂǔĖſŁĲĖƿŁ stantly interrupted by spacious park- ƿĖĹũǜǇƙśĖժէؾƋũƍǜǔŁĹƿũǳŁ ƙśǔŤŁxƙƿǔŤؾÞŁǇǔƙśvǜƍũĲŤĖƍĹªƙǇŁƍ- lands. Furthermore, the town itself is an general quality of life are arguments that physical well-being with ŤŁũƋǴũƂƂƂƙƙſĖɜŁƿǔŤŁ²ƙǜǔŤؾ/ĖǇǔػıƙǔŤ example of how you can start into the ƋĖſŁ x¿² Ėƍ ĖǔǔƿĖĲǔũǳŁ ŁƋƼƂƙǺŁƿ؆ ٓ¿ŤŁ ĖƿŁǳŁƿǺǇǔƿƙƍŜŁĲƙƍƙƋũĲȄƙƍŁǇ؆HũƍĖƂƂǺ׺ śǜǔǜƿŁǴũǔŤśǜƂƂǔŤƿƙǔǔƂŁ؆x¿²ǔƙƙſĖĹǳĖƍ- ƍũĲŁǇǔƙɇĲŁũƍǔŤŁıŁǇǔĲƙƋƼĖƍǺĹƙŁǇƍƙǔ fresh fruits in the office ǴŁŤĖǳŁǔŤŁĖĹǳĖƍǔĖŜŁƙśƿŁƂĖǔũǳŁƂǺƋƙ- tage of all these ideal conditions and ŤŁƂƼ ǴŤŁƍ ǔŤŁ ŁƋƼƂƙǺŁŁǇ ĲĖƍƍƙǔ ĖɆƙƿĹ and a monthly Shiatsu According to the legend, .ĹŁƿĖǔŁƿŁƍǔĖƂƿĖǔŁǇ׺ǴŤũĲŤũǇĖƍŁǇǇŁƍǔũĖƂ completed the team of the NTS OC in ǔŤŁĲƙǇǔƙśƂũǳũƍŜƙƿũśǔŤŁǺĲĖƍƍƙǔəƍĹĖ massage the historic university town śĖĲǔśƙƿǔŤŁŁƋƼƂƙǺŁŁǇ؆ٔ Leipzig, last year. ĹũǳŁƿǇũǔǺƙśƂŁũǇǜƿŁĖĲǔũǳũǔũŁǇ׺ٔũǇǔŤŁŜǜũĹؾ of Augsburg was founded “At the moment this is just a temporary ing principle. In this regard, the area years before Rome. ƙɇĲŁǇƙƂǜǔũƙƍ׺ĹǜŁǔƙǔŤŁśĖĲǔǔŤĖǔĖǔǔŤŁ ÞŤĖǔũǇƋƙƿŁ׺ǔŤŁƾǜĖƂũǔǺƙśƂũśŁŤĖǇĖƂ- The fourth NTS OC team around Opera- ĖƿƙǜƍĹ lŁũƼȄũŜ ŤĖǇ ǇƙƋŁǔŤũƍŜ ǔƙ ƙɆŁƿ 600 ıŁŜũƍƍũƍŜǴƙƿſĲĖƋŁśĖǇǔŁƿǔŤĖƍǔŤŁŁƋ- ǴĖǺǇıŁŁƍĲƙƋƼĖƿŁĹǔƙǔŤŁıŁǇǔƙƍŁǇũƍ tions Manager Max Marschall supports ǔŤĖƍſǇǔƙǔŤŁƂĖƿŜŁɛƙƙĹƼƂĖũƍǇĖƍĹǇŁǳŁƿĖƂ ƼƂƙǺŁŁǇǇƙǔƙǇƼŁĖſ؆VƍǔŤŁƋŁĖƍǔũƋŁ׺ǔŤŁ ǔŤŁĲƙǜƍǔƿǺ؆¿ŤŁǔƙǴƍŤĖǇıŁŁƍĹũǇǔũƍŜǜ- the “control centers” in Graz, Vienna and swimming lakes. And in case of rain, one ǔŁĖƋŜƿŁǴǔƙǇŁǳŁƍƋŁƋıŁƿǇĖƍĹǔŤŁǺĖƿŁ ũǇŤŁĹĖǇƙƍŁƙśǔŤŁŜƿŁŁƍŁǇǔĖƍĹƋƙǇǔƂũ- Klagenfurt with now 12 employees in en- ĲĖƍ ĖƂǴĖǺǇ əƍĹ ĲƙƍǇƙƂĖǔũƙƍ ũƍ ǔŤŁ ŜƙƙĹ .ŻǜǇǔŜƙũƍŜǔŤƿƙǜŜŤǔŤŁx¿²ƙƍıƙĖƿĹũƍŜ׺ٔ ǳĖıƂŁĲũǔũŁǇũƍIŁƿƋĖƍǺ؆QƙǴũǇx¿²ƼƂĖƍ- gineering and administration. Thereby, it working atmosphere of NTS ǇĖǺǇǔŤŁ²ĖƂŁǇvĖƍĖŜŁƿIŁƿƋĖƍǺgǡƿŜŁƍ ƍũƍŜ ǔƙ ǇĲƙƿŁ ƙƍ ǔŤŁ ƿŁĲƿǜũǔũƍŜ ƋĖƿſŁǔ is remarkable that the good reputation ¿ĖıƙŻŁƿǔŤŁǇǜĲĲŁǇǇǇǔƙƿǺƙśǔŤŁx¿²ƂƙĲĖ- ıŁǇũĹŁǇǔŤŁśĖĲǔƙśĖƍŁǳŁƿǺĹĖǺĲƙƍǳŁƍũ- apparently preceded NTS as by now NTS AT THE MOST RECENT NEW OFFICE – OFFICER ǔũƙƍǜŜǇıǜƿŜǔŤĖǔũǇǇǔũƂƂƿŁƂĖǔũǳŁƂǺǇŤƙƿǔ؆ ŁƍĲŁ؇ٓVǔĖƂƋƙǇǔŜƙŁǇǴũǔŤƙǜǔǇĖǺũƍŜǔŤĖǔ Leipzig also managed to acquire their (ANNUAL) TEAM EVENT THERE IS A DEDICATED PERSON ٓxƙǴ ǔŤĖǔ ǔŤŁ ƾǜŁǇǔũƙƍ ƙś ǇǔĖɇƍŜ ŤĖǇ ǴŁ ĖƿŁ Ė ƿŁƂũĖıƂŁ ŁƋƼƂƙǺŁƿ؆ ¿ŤŁ ǇƼŁĲũĖƂ ƙǴƍ ĲǜǇǔƙƋŁƿǇ׹ ٓÞŁ ĖƿŁ ƙś ĲƙǜƿǇŁ ǳŁƿǺ ON THE RIEGERSBURG, THE OC ƍĖǔǜƿŁ ƙś ǜǇ ũǇ ǔŤŁ ĲƙƙƼŁƿĖǔũƙƍ ƙś ĖƂƂ AT NTS WHO IS IN CHARGE OF ıŁŁƍǇƙƂǳŁĹũƍĖƼƙǇũǔũǳŁƋĖƍƍŁƿ׺ǴŁĖƿŁ pleased, but this really happened by coin- TEAM WAS TRAINED COMPLETELY ƙśĲƙǜƿǇŁƂƙƙſũƍŜśƙƿƙɇĲŁǇƼĖĲŁĖǇǔŤŁ ĲƙƂƂŁĖŜǜŁǇĖƍĹǴũǔŤĲǜǇǔƙƋŁƿǇ׺ǔŤŁǴƙƿſؾ cidence,” explains Jürgen Tabojer, the FINDING THE OPTIMAL OFFICE ANALOG IN THE CLIMBING PARK, ĲǜǇǔƙƋŁƿǇũǔǜĖǔũƙƍĖƂǇƙĹŁǳŁƂƙƼŁĹũƍǔŤŁ ũƍŜĲƂũƋĖǔŁ׺ǔŤŁũƍĹũǳũĹǜĖƂƿŁǇƼƙƍǇũıũƂũǔǺ Sales Manager Germany. “This here was AND MUCH MORE) IN EACH ƙƼǔũƋĖƂ ĹũƿŁĲǔũƙƍ؆ٔ¿ŤŁ ƋĖũƍ ĖƿŜǜƋŁƍǔǇ ػĖƂƂǔŤũǇũǇƾǜũǔŁǜƍũƾǜŁĖǔx¿²ĲƙƋƼĖƿŁĹ actually purely set up and planned as an Best prospects for NTS Leipzig IN THE HIGH ROPE GARDEN AND) .AND EVERY CASE. śƙƿǔŤŁĲŤƙũĲŁƙśǜŜǇıǜƿŜĖǇĖƂƙĲĖǔũƙƍũǇ ǔƙǔŤŁƙǔŤŁƿǇũƍǔŤŁıǜǇũƍŁǇǇ؆ٔ NTS OC.” on their own roof terrace. DURING ARCHERY

32 33 SUCCESS STORY SUCCESS STORY HIGHSPEED NTS – ALWAYS COOPERATION READY FOR ACTION!

In a constantly evolving software and media business, the progress of today can tomorrow It is said that relationships that are concluded in emergencies, have be part of history. Haufe Group is perfectly prepared to face these rapid developments no future. Not at all! Because when BOGNER and NTS got together it with the help of NTS know-how and Cisco solutions. was action-packed: The international fashion label experienced an IT Words by: Harald Müller Photo by: Haufe & Harald Müller Super-disaster, which was contained within a thrilling 15 hours by an NTS engineer that was called in on the ﬂy.

Words by: Harald Müller Photo by: Bogner

“Handshake quality, an unbureaucratic Together with NTS, the BOGNER IT de- manner, a personal way and real specialists“: ƼĖƿǔƋŁƍǔǔĖſŁǇĲĖƿŁƙśǔŤŁŤŁĖĹƙɇĲŁũƍ BOGNER is very fond of NTS. Munich, several sales and logistic centers in the USA as well as more than 80 Bogner shops globally. But what were the reasons for the collaboration? BOG- NER learned the hard way how valuable it is to remember old friends, since the successful partnership with the compa- Besides the headquarters in Freiburg im Breisgau, ny that was founded by Willy Bogner se- the Haufe Group has 21 locations worldwide. The Haufe Group counted on soft- nior started with a small nightmare. In 2017, BOGNER had a major network ware development already failure. It was neither possible to send e- in the 1990s. Pictured here are mails, nor for orders to be processed. In business life, Haufe Group is character- ships,” illustrates Frank Bühler for the (from left to right): Alexander Keller, Access to the server was not possible ized above all by the pace of the business as constantly evolving business of the Haufe Frank Bühler, Andreas Plaul. either. Nothing worked. FACTS well as the associated constant adaptations IƿƙǜƼ׺ٓǜƿıǜǇũƍŁǇǇəŁƂĹǇĖƿŁĲŤĖƍŜũƍŜ It was a matter of a good advice at short to new challenges. In an engaging discus- at an incredibly high speed and with that, ƍƙǔũĲŁĖǇũǔǴĖǇƍƙǔƼƙǇǇũıƂŁǔƙəƍĹĖǇũƍ- business romance was really lifesaving Willy Bogner GmbH & Co sion with Andreas Plaul, Head of ICT & the challenges for the internal IT are incre- gle service provider that had been con- for the BOGNER business with approxi- Founding year: 1932 Co-CIO, Alexander Keller, Team Manager asing as well.” tracted by BOGNER at that time to free mately 900 employees. Information & Communication Techno logy up capacity as soon as possible – in fact Employees: Approximately | ICT-Workplace and Frank Bühler, Team This is a real challenge considering the 21 “immediately” – in order to help. A BOG- "RELAX, WE CARE IS NOT A 900; 22 in the IT department ׺ ǔƙ əƍĹ Ė ǇũƋƼƂŁ ŁǹƼƿŁǇǇũƙƍ ƙś locations in seven countries spread over NER employee remembered an old ac- HOLLOW PROMISE" Revenue 2017: ApproximatelylŁĖĹŁƿ Æ ǡŤƂŁƿ׹ ٓÞŁ ĖƿŁ Ė Ǉƙɜ- FACTS quaintance at NTS, who was contacted BOGNER learned to appreciate the great 250 million ŤƙǴǔƙĲƙƍĲũǇŁƂǺǇǜƋƋĖƿũȄŁǔŤŁəŁƂĹƙśĖĲ- ǔŤŁ ǴŤƙƂŁ ŜƂƙıŁ؆ tivity for the Haufe Group in order to ware company and we have more than immediately. Subsequently, NTS re- expertise of the NTS specialists and the Trivia: Just like his son, the address the changes in business, the conclu- 2,000 absolute IT nerds sitting at their mained true to their motto “Relax, We uncomplicated manner as to how NTS company founder Willy Bog- sion was postponed until a later stage. workstations. Accordingly, this is natural- Foundation: 1934 in Berlin Care”. In less than two hours an NTS en- approaches the unknown IT structure ner senior was a world class ly also a challenge for a service provider by Rudolf Haufe ŜũƍŁŁƿĖƿƿũǳŁĹĖƍĹǇĖǔũƍǔŤŁƙɇĲŁśƿƙƋ and how the problem was solved reliably, skier. The company heir Willy The reason why there is no simple answer such as NTS.” Employees: 2,100 and appro- 11 o’clock in the morning until 2 o’clock but above all it was the immediate assis- Bogner junior is also known as to this question is explained when one ximately 600 external staﬀ in the night without a break and conse- tance that is so typical for NTS. a movie maker (“Fire & Ice”). looks at the very diverse company history: How was the consideration of condensing Products/brands: Haufe quently solved the problem until When talking to the IT professionals of Since 1969 he has participated Ix/ª׺ũǔũǇĖĹĹƿŁǇǇŁĹǇƼŁĲũəĲĖƂƂǺĖǇǔƙ in four exciting winter action From the very beginning the Haufe Group the business sectors of the Haufe Group Akademie, Haufe-umantis, (amongst others) all clients were back in ĹŁǳŁƂƙƼŁĹ ƍŁǴ ıǜǇũƍŁǇǇ əŁƂĹǇ׺ ĖĲƾǜũƿŁĹ resolved? Andreas Plaul steps in to assist: Lexware, Smartsteuer, Semiga- the system and until all switches were ǴŤĖǔ ũǇ ǔŤŁ ĹũɆŁƿŁƍĲŁ ıŁǔǴŁŁƍ x¿² ĖƍĹ scenes in the James Bond ĲƙƋƼĖƍũŁǇ׺ ǇƙƂĹ ƙɆ ƙǔŤŁƿ ıǜǇũƍŁǇǇ ǜƍũǔǇ “Haufe Group enables people and busi- tor, Steuerbot and many more ƿŁؾĲƙƍəŜǜƿŁĹ؆ ¿ŤũǇ ǴĖǇ ŁƍƙǜŜŤ ƿŁĖǇƙƍ other service providers. Once you get to movies, amongst other things and developed their own products. “We nesses to get ready for the challenges in for BOGNER to subsequently gain more know NTS, you learn that every one of ĖƿŁɛƙĖǔũƍŜĖƂƙǔƙśƿĖɜǇĖƍĹǇƙƋŁĹŁǳŁƂƙƼ the digital age.” Keller: “That’s what I said, information about NTS and to aim for them wants one thing: To satisfy the custo- into small boats and some into cruise we provide solutions.” the collaboration. What sounds like an IT mer no matter which time of day it is.

34 35 SUCCESS STORY SUCCESS STORY INTO THE FUTURE WITH A PERFECT MATCH

THE RIGHT SENSORS Two reliable partners, two owner-managed businesses. Is there such a thing as the “perfect match” of animal husbandry and IT? The success story of Kerbl answers Measuring, operating, controlling and evaluating – the industry leader for sensor technology this question with a distinct and enthusiastic “YES”. IFM is the ideal partner with regards to pioneering automation and digitalization technology. When we talk about Managed Services (and a lot more), NTS is the ideal partner for IFM. Words by: Daniela Haag Photos by: Kerbl Words by: Harald Müller Photo by: IFM OWNER-MANAGED FAMILY BUSINESS With more than 500 employees, Kerbl offers a uniquely wide range of accessories for livestock farming and animal hus- ǇũǔǜĖǔŁĹئ ǜĲŤıĖĲŤ ĖƍĹ ƋƼəƍŜImagine the following situation: A com- ıĖƍĹƿǺ؆ pany with 7,300 employees in 95 countries » IT'S A BRAVE in the district of Mühldorf/Inn, Bavaria, with more than 1,700 sales employees and Germany) based Albert Kerbl GmbH is a trade partners globally. In comparison, NEW WORLD. « production and trading company that Kerbl only counts on reliable you look at an IT department with thir- Barack Obama, former US President at operates internationally. The Kerbl Group, partners such as NTS. teen employees (in the meantime) that the IFM booth in 2016 in Hanover. which was founded in 1962 on a small handles the entire IT in-house infrastruc- farm, achieved an annual revenue of 262 ture and network technology. Sascha million Euros in 2019. Imposing architecture: The » FROM THE VERY BEGINNING, Piech describes why NTS stood out when compared to other IT service providers: headquarters of the global RELAX, WE CARE WE FULLY RELIED ON NTS, “We were very well aware that something company in Essen During the tendering process for the reor- BECAUSE WE IMMEDIATELY had to change and when NTS introduced ƙǜƿəƿǇǔĲƙƍǔƿĖĲǔ׺ǴŤũĲŤǔǜƿƍŁĹƙǜǔǔƙıŁ ganization of the existing routing and ǔŤŁƋǇŁƂǳŁǇĖƍĹƙɆŁƿŁĹǔŤŁũƿǇŁƿǳũĲŁǇ׺ǴŁ ũƿƿŁƂŁǳĖƍǔ ĖɜŁƿ Ė ǇŤƙƿǔ ǴŤũƂŁ؆ٔ ¿ŤŁ ĹŁ- switching environment, Kerbl decided to OBSERVED THAT NTS IS acknowledged it immediately that joining cisive arguments for the lasting coopera- adopt new approaches together with NTS. MAKING THE MOST OF OUR forces with NTS was the right decision. In- tion were the technical professionalism, The courage to team up with a new Cisco itially, to start with, we jointly brought the the personal relationship, the trust- partner was more than rewarded accord- INFRASTRUCTURE. « environment onto the same patch level. worthiness and of course the product ing to Christian Meisersick, Head of Glob- ÞŁ ŤĖĹ ƋƙƿŁ ǔŤĖƍ թէ ĹũɆŁƿŁƍǔ ǔǺƼŁǇ ƙś range of Cisco that is globally available al IT at Kerbl, “From the very beginning, we Christian Meisersick, ĹŁǳũĲŁǇ ĖƂƂ ǴũǔŤ ĹũɆŁƿŁƍǔ ǳŁƿǇũƙƍ ƂŁǳŁƂǇ and usable around the clock. fully relied on NTS, because we immedi- Head of Global IT, Kerbl ĖƍĹǔŤŁǺĖƂƂƿŁĖĲǔŁĹũƍĹũɆŁƿŁƍǔǴĖǺǇ؆ÆǇ׺ ately observed that NTS is making the FACTS being in-house IT, were almost incapaci- ¿ŤŁśǜǔǜƿŁƙśVHvũǇĖƂǇƙƼƿƙƋũǇũƍŜƋĖƍǺ FACTS most of our infrastructure. We were par- tated with all of this. Thanks to a standard- challenges for NTS: Especially the topic ticularly convinced by the service exper- Production and trading ization as a transition phase we were, to- of security will become more present and Founded in 1969 in Essen tise of NTS as well as their exceptional company -gether with NTS, able to reduce everything ŁǳŁƍ VHv٘Ǉ ĲǜǇǔƙƋŁƿ ǔƿƙǜıƂŁǇŤƙƙǔũƍŜ Family managed group of high level of technical knowledge. Our ƼŁƿśƙƿƋũƍŜƍŁǔǴƙƿſǴũǔŤǇǜɇĲũŁƍǔıĖƍĹ Accessories for livestock farm- to two or three devices, thus entering a goes directly to NTS now too. All of this companies in 2nd generation contact persons listen to us, they address width, the increasing of the speed from a supportable state.’’ would have been impossible, were it not 7,300 employees globally in our requests and pointed out what makes 1 gigabyte to a 10-gigabyte network was ing and animal husbandry for an especially intense organization sense for our applications. NTS demon- especially required. Headquarters in Buchbach IT IS UNUSUAL TO BE ON FAMI- 95 countries; from that 4,600 which stood behind it: “Every two weeks employees in Germany ǇǔƿĖǔŁǇǔŤĖǔĖǇŁƿǳũĲŁƼĖƿǔƍŁƿŤĖǇĖǇũŜƍũə- and Ampﬁng (district LIAR TERMS, BUT IT IS COHE- there are regular technical meetings, a cant impact on the success of the infra- EVERYTHING UNDER CONTROL Mühldorf/Inn, Bavaria, RENT WITH NTS More than 174,000 buying project meeting is held monthly and customers worldwide structure of the manufacturer.” ɜŁƿ ǔŤŁ ƼƿƙŻŁĲǔ ĲƙƋƼƂŁǔũƙƍ׺ vŁũŁƿǇũĲſ Germany), subsidiaries in VǔũǇĹŁəƍũǔŁƂǺƍƙǔƙıǳũƙǜǇǔŤĖǔVHvĖǇĖƍ there are the ticket interfaces on top of it. So far roughly 22 million emphasized, “NTS ideally anticipated the Austria, France and Poland international company did not decide for But there is not a single day when we do produced devices ¿ŤŁ ǇƼŁĲũəĲ ǔƙƼũĲ ƙś ǔŤŁ ǔŁƍĹŁƿ ıǺ jŁƿıƂ critical moment of the going-live phase 539 employees one of the large, global IT service provi- not talk to somebody from NTS. However, Group revenue 2019: Approxi- was the renewal of the Cisco network Core and managed to complete it in a minimum Annual revenue 2019: ders, but for a “relatively small company then it is not about problem solving, on mately 1 billion Euros solution at the headquarters in Buchbach / of downtime,” summarizes Mr. Meiersick. 262 million Euros ĖƍĹlike NTS that is still a little bit under the ǔŤŁ ĲƙƍǔƿĖƿǺ ػ ǴŁ ǔĖƂſ Ėıƙǜǔ vĖƍĖŜŁĹ Upper Bavaria. Behind the demand to be xŁǴƼƿƙŻŁĲǔǇũƍǔŤŁĖƿŁĖǇÞlx׺Æ radar in this industry,” illustrates Piech. Service topics or about approvals from able to meet all future needs and in order in the service segment were already for- “Therefore, we added an exit clause into our side.’’ to provide all employees of Kerbl a med with NTS.”

36 37 THE FLEXPOD – THE MOST SUCCESSFUL » HAVING FLEXPOD AS THE IT PLATFORM “SWISS ARMY KNIFE” FOR THE DIGITAL IN THE DATA CENTER TRANSFORMATION YOU KEEP OPEN ALL STRATEGIC ARCHITECTURE OPTIONS! « Christian Köhler, Manager Channel The Flexpod has been dominating the market of convergent IT architectures in the Sales Austria, NetApp DACH region for more than 10 years. Now, the areas of application for the Flexpod co- vers 170 versatile, validated reference architectures for example databases, SAP, 3D-VDf ĲƙƍĲŁƼǔǇ׺ jV،vl ĖƿĲŤũǔŁĲǔǜƿŁǇ ĖƍĹ ĲƙƍǔĖũƍŁƿ ũƍśƿĖǇǔƿǜĲǔǜƿŁǇ؆¿ŤŁ HƂŁǹƼƙĹ ũǇ ǔŤŁ əƿǇǔ choice when a rapid local operation with high individualization is required. NTS is succeeding in getting the added value for the customer’s individualization because their employees attend to a project from the beginning until the end. The Flex- pod provides this security to the NTS customer base so that their own innovation and IT targets can be achieved on-premises and also in the Cloud. AUSTRIA

A MOUNTAIN OF NETWORK IN THE HEART OF EUROPE

SPECIALIST 46° 37′ N

Location Manager Harald ON LOCATION ON LOCATION After Bolzano, the second Reicher is on site since 2017. most southern coordinates. NTS. “One is working openly and without BLOCK B03 SYNCHRONOUS BUSINESS constraint in the Lakeside Park. Here, you can feel the creativity, the innovation and the inquiring minds.” It is not unheard of Is the name of the new HEARTBEAT ON THE ǔŤĖǔ Ė ǳƙƂƂŁǺıĖƂƂ ɛũŁǇ ǔŤƿƙǜŜŤ ǔŤŁ ƙɇĲŁ home in the Lakeside Park. Ėũƿ׺ ǴŤũĲŤ ũǇ śǜƂƂǺ ĲŤĖƿŜŁĹ ǴũǔŤ Ė ĲƙɆŁŁ aroma. The ball seems to hope to later feel 25 the sand of the beach volleyball court, as a Raaba-Grambach near Graz is an NTS location but also the LAKE ǇƋĖƂƂĖɜŁƿǴƙƿſŜĖƋŁǴũƂƂĲƿŁĖǔŁĖŜƙƙĹ Customers. Amongst them TEAM FACTS TEAM FACTS headquarters at the same time. Here, experienced compan- mood and will also free the brain for crea- FH Kärnten (University of 152 tive solutions. Applied Sciences Carinthia), ions meet young ambitious NTS colleagues. The main ingre- In the province of Carinthia, LAM Research and Raiﬀei- dients for a productive, open and good atmosphere, at the The business plans in Carinthia are also senlandesbank Carinthia. Employees network at the NTS feels at home. The small location that also functions as heart of NTS, are experience and passion! quite sporty. The sales team in Klagenfurt the headquarters. but exquisite location in Kla- bet on reputable customers like FH Kärnt- Words by: Daniela Haag Photos by: NTS, photoworkers.at genfurt has grown together Łƍ׺lvªŁǇŁĖƿĲŤĖƍĹǔŤŁªĖũɆŁũǇŁƍƂĖƍĹ- 1.000 200 esbank Carinthia, but also on digital topics and is now also increasing the Meters is the distance amount of team members as of the future. “For us, optimal IT security Customers. Amongst them stands for a well-functioning early detec- from the working desk are KAGes, AVL, Andritz, For more than three years, “captain” well as the square meterage. tion system with a holistic approach and a Harald Reicher has been responsible for high level of automation,” explains Harald to the lakeshore. KNAPP, Energie Steiermark, Words by: Daniela Haag MAGNA, Sappi, Barmherzige the sales and DI team in Graz and Photos by: Giovanni Pirajno Reicher, NTS Territory Manager for the Brüder, Wiﬁ Klagenfurt. This is probably a special task provinces of Styria and Carinthia. “From if you consider that he and his team must our point of view, we see here a tremen- share the premises in Graz with the team dous need to catch up. Despite increasing members of the NTS central services. digitalization, purchasing decisions will -QƙǴŁǳŁƿ׺ QĖƿĖƂĹ ªŁũĲŤŁƿ ũǇ ƾǜũǔŁ Ĳƙƍə- remain human and characterized by emo dent and emphasizes again and again tions and attitudes. Therefore, it is impor- that this is a particularly nice task. tant for us to be in Carinthia.” Customers, partners and NTS employees “Here, in the province of Styria, you can When one talks about NTS in Carinthia KLAGENFURT are all in the same boat, but not only TOP NOTCH əƍĹŁǹƼŁƿǔǇśƿƙƋĖƂƂſũƍĹǇƙśǔŁĲŤƍƙƂƙŜǺ though, one fact cannot be hidden away: OFFICE: sectors. This inspiring blend and how we during the annual rubber boat race. One of the founders, Hermann Koller, is a CONNECTION get on together makes the work at and for At NTS, a local pre- proud, native Carinthian. Although he Internal location (Almost) via our own NTS so special. Finally, this also increases sence is top priority. lives in Vienna most of the time – his rule no.1: A beach towel ǔŤŁ ıŁƍŁəǔ śƙƿ ƙǜƿ ĲǜǇǔƙƋŁƿǇ׺ٔ ǇĖǺǇ economic landscape are now part of heart beats at least half the time for the highway exit to NTS, for Reicher enthusiastically. “Mainly young NTS’s customer base. beautiful province in the south. and swim trunks are lunch to the Graz city and curious engineers are getting the Since 2016, RELAX, WE CARE is the order default accessories .center that is close by. ĲŤĖƍĲŁ ǔƙ ĲƙƂƂĖıƙƿĖǔŁ ǴũǔŤ ŁǹƼŁƿũŁƍĲŁĹ׺ “Nomen est omen. The focus of our acti- of the day in the innovations center of during summer ŤũŜŤƂǺĖĲĲƿŁĹũǔŁĹĖƍĹĲŁƿǔũəŁĹǇŁƍũƙƿǇĖǔ vities in Styria is still our core business in Carinthia, the so-called Lakeside Park. ŁǺŁ ƂŁǳŁƂ ĹǜŁ ǔƙ ɛĖǔ ŤũŁƿĖƿĲŤũŁǇ ĖƍĹ Ėƍ the network sector that we gladly stay The small but exquisite NTS location in open working climate.” faithful to - NTS Netzwerk Telekom Ser- the southernmost province of Austria al- .ǳũĲŁ IƋıQ׺ٔ ŁǹƼƂĖũƍǇ ªŁũĲŤŁƿ؆ ٓ¿ŤŁ ready accommodates ten team members It is especially the authentic networking prerequisites for a stable foundation, re- at eye level that seems to be an important spectively a sustainable network archi- The relaxing work climate for all NTS em- THERE IS MORE TO COME element of the recipe for success of NTS. tecture, is a modern technology strategy. ployees in Carinthia is created by the SPECIALITY FRIDGE Successful companies such as KAGes, ƍǔŤũǇıĖǇũǇ׺ǴŁĖƿŁŁǹǔƿŁƋŁƂǺǇĖǔũǇəŁĹ closeness to Lake Wörthersee, but also by BUILDING EXTENSION: 1,300 M² KASNUDELN (TRADITIONAL AVL, MAGNA, Andritz, Sappi or Barm- ǴũǔŤ ǔŤŁ ŁǹĲŁƂƂŁƍǔ ĲǜǇǔƙƋŁƿ ǇǜĲĲŁǇǇ ũƍ the special atmosphere in the park. “Here, AND 80 ADDITIONAL WORK- herzige Brüder that are undoubtedly the areas of collaboration, security and we really enjoy the ‘sneakers mentality’,” One works openly and without CARINTHIAN PASTA) PAIRED WITH SPACES IN RAABA-GRAMBACH. members of the who’s who of the Styrian data center.” raves Lydia Carlsson, Account Manager at constraint in the Lakeside Park. HUNGARIAN SALAMI.

40 41 LINZ SALZBURG

SIR OLD HAND EXPERT

From the beginning immersed ON LOCATION ON LOCATION In Salzburg with know-how, into the NTS Spirit: Robert Leeb. know-who and know-what: ALWAYS RELY ON HIGH UP IN THE Jürgen Wiesholzer. EXPERIENCE NEW HIGH-RISE

From engineer to manager, an industry expert and a sales Having experienced and listened to each and every construc- TEAM FACTS TEAM FACTS professional always focused on customer satisfaction: tion phase of the adjoining house, NTS Salzburg rewarded SOUND EFFECT Robert Leeb, Territory Manager for Linz and Salzburg, itself with a move into a much larger office in the newly opened HIGH-RISE BUILDING For the annual festival Linzer knows how the wind blows. business building next door. This office will have enough space Klangwolke (“sound cloud Words by: Harald Müller Photos by: iStock, Foto Scheinast to allow for the NTS expansion over the next couple of years… Since 2015, NTS can be Linz”), loudspeakers with a Words by: Harald Müller Photos by: PRISMA Unternehmensgruppe, Harald Müller found in Strubergasse in total output of 250,000 Salzburg. In the very same Watts are installed in the street, NTS took up new Danube park. quarters on the 4th floor (and soon on the 3rd floor as well) of a building that was … or maybe for not so long as: “It is al- “There is much more to Salzburg CUSTOMERS completed in 2019. ready getting a bit tight and we are soon than being the city of Mozart.” ŜŁǔǔũƍŜ ĖƍƙǔŤŁƿ ŤĖƂś ƙś Ėƍ ŁƍǔũƿŁ ɛƙƙƿ׺ٔ voestalpine, 3Banken IT, ǴŁ ĖƿŁ ũƍśƙƿƋŁĹ ıǺ gǡƿŜŁƍ ÞũŁǇŤƙƂȄŁƿ׺ CUSTOMERS Energie AG, EWW AG, Liwest, Area Sales Manager Salzburg. The move KTM, and many more. into the new quarters only happened Approximately 30, among some months back. “There were a lot of them Red Bull, Spar, SkiData, positive developments at our customers 100 % Pappas, Stiegl, Red Cross, and this required some adaptions from Salzburg Airport, Atomic, In the past year, the customer satisfaction nages the province of Salzburg, from ƙǜƿǇũĹŁĖǇǴŁƂƂ؆ٔ“ NEW START Paracelsus Medical University. rating for NTS moved between 1.03 and Linz. One of the first tasks 1.07. This is quite an exceptionally high va- Wiesholzer puts it down as a rumor that ǇǔĖɆƿŁƾǜũƿŁƋŁƍǔǇ׺ǔƙƙ؆VǔƿŁƋĖũƍǇƙƍŁƙś of the new Territory lue,” concludes Robert Leeb when asked to There is a lot to do at these two locations as customers and companies from Salzburg summarize the qualities of NTS. Leeb he is now taking care of customers such as ĖƿŁ ƋƙƿŁ ǇſŁƼǔũĲĖƂ ĖƍĹ ƋƙƿŁ ĹũɇĲǜƂǔ ǔƙ the most pressing challenges to increase 5 MINUTES Manager was reckons that the reason for this good cus- Red Bull and Spar. In Upper Austria plenty serve: “I think that it is like everywhere ǔŤŁǔŁĖƋƙśĲǜƿƿŁƍǔƂǺըէĲƙƂƂŁĖŜǜŁǇıĖǇŁĹ the opening of the stomer satisfaction rating lies in the high of work awaits him as well: “Recently, else. The customers must always esta- on quality standards. Wiesholzer states: That’s how long it takes Ǻ ƍƙǴ׺ x¿² ũǇ ƾǜũǔŁ ſƍƙǴƍ ĖƂƿŁĖĹǺ ũƍıƂũǇŤ Ė ĲŁƿǔĖũƍ ǔƿǜǇǔ əƿǇǔ؆ ¿ŤŁƿŁ ũǇ ǔŤŁ ٓ new NTS office. level of personal responsibility that is gi- voestalpine chose NTS to be a partner and by bicycle from the ven to all NTS employees, but the rating this is of course a wonderful task.” At NTS, śƿũŁƍĹƂǺĖǔƋƙǇƼŤŁƿŁƙƍƙƍŁǇũĹŁ׺ıǜǔ the industry and in IT departments of also has a huge impact on the personal re- Robert Leeb is especially proud of the fact there is also the fact that one is always companies. This fact helps during the ac- NTS office to sponsibility itself. “In any job you will al- that in the background he can fall back on available and that our NTS specialists are quisition but also when recruiting. the Salzburg old town. ǴĖǺǇ ǔƿǺ ǔƙ ſŁŁƼ ǔŤŁ ĲǜǇǔƙƋŁƿǇ ǇĖǔũǇəŁĹ؆ a professional team that is independent of able to solve every problem. Only this fact ¿ŤƙǜŜŤĖǔǔŤŁŁƍĹ׺ĹŁŁĹǇƋǜǇǔśƙƂƂƙǴǔŤŁ ª/؆ٔHƙƿĖƂƂǔŤũǇ׺At NTS, you can feel that this is perceived the location despite having a local focus. ensures that the customers can be certain ƼƿƙƋũǇŁª/lã׺Þ/ and returned.” “With our local NTS teams as well as with that they really get something special and capable employees that know and live the -the entire crew of the NTS Group, we are ƍƙǔǇƙƋŁǇǔĖƍĹĖƿĹśĖƿŁ؆ٔ NTS Spirit are imperative. An amend The headcounts at NTS Linz stands at al- able to provide network infrastructure, a ƋŁƍǔ ıǺ ÞũŁǇŤƙƂȄŁƿ׺ ǴŤƙ ǇǔŁƋǇ śƿƙƋ SOUND OF MUSIC THE TOWN IS THE NAMESAKE FOR most thirty by now. “The central area of ĹĖǔĖĲŁƍǔŁƿĖƍĹǇŁĲǜƿũǔǺśƙƿƙɇĲŁĖƍĹƼƿƙ- x¿²əƍĖƂƂǺŁĖƿƍŁĹũǔǇƼƂĖĲŁũƍǔŤŁ²ĖƂȄ- Salzkammergut district in Upper Austria: (STILL) NOBODY IN -the province of Upper Austria is the third duction IT which is always accessible, as a ıǜƿŜ ٓǔŁƿƿũǔƙƿǺٔ ǴũǔŤ ĖƼƼƿƙǹũƋĖǔŁƂǺ լէ “It is not a requirement to be from Salz THE LINZER CAKE. ITS RECIPE IS THE SALZBURG OFFICE HAS – biggest economic zone in Austria. Here, a hybrid and in a smart way,” states Leeb. ĲǜǇǔƙƋŁƿǇ׺ĖƋƙƍŜǇǔǔŤŁƋśĖƋƙǜǇũƍǔŁƿ- burg in order to apply for a job at NTS EVER WATCHED THIS ǜƂƂ׺ ²ƼĖƿ׺ ŤŁƿŁ׺ƼŁƙƼƂŁśƿƙƋ²ĖƂȄıǜƿŜĖƿŁĖĲǔǜĖƂƂǺĖ CONSIDERED THE OLDEST KNOWN lot of exciting challenges lurk around the Here is a man, who is looking forward to ƍĖǔũƙƍĖƂ ƍĖƋŁǇ ǇǜĲŤ ĖǇ ªŁĹ .CAKE RECIPE IN THE WORLD. corner.” Since January 2020, Leeb ma- future challenges! §ĖƼƼĖǇĖƍĹ²ſũ%ĖǔĖ؆¿ŤũǇũƍɛǜŁƍĲŁǇǔŤŁ ƋũƍƙƿũǔǺ؆ٔ HOLLYWOOD CLASSIC

42 43 INNSBRUCK DORNBIRN

LEAD CLIMBER BUSINESSMAN

Matthias Stigger is Territory ON LOCATION ON LOCATION Very clever, bright and a Manager in the province of Tyrol. decent boy: Werner Mennel. SATISFACTION IS GOOD, SINCERE AND FROM EXPANSION IS BETTER lƙƍŜǔŁƿƋŜƿƙǴǔŤũǇĖıũŜĲŤĖƂƂŁƍŜŁĹǜŁ ǔƙ ǔŤŁ ŜŁƙŜƿĖƼŤũĲĖƂ ƼƙǇũǔũƙƍ ƙś ÝƙƿĖƿƂ- GENUINE HUNTING ıŁƿŜ؆QŁƿŁ׺vŁƍƍŁƂǇŁŁǇĖıũŜĖĹǳĖƍǔĖŜŁ ĹǜŁ ǔƙ ǔŤŁ ŤǜıؾƂũſŁ ǇǔƿǜĲǔǜƿŁ ƙś x¿²؆ ĖƼĖĲũǔũŁǇśƿƙƋ ƙǔŤŁƿ ƂƙĲĖǔũƙƍǇ ĲĖƍ ıŁ When the words honesty, team spirit and security are ĲĖƂƂŁĹ ũƍ ǜƼƙƍ ƿŁƾǜŁǇǔ ĖƍĹ ŤŁ ĖƍĹ ŤũǇ TEAM FACTS TO TEAM FACTS ǔŁĖƋĲĖƍśƙĲǜǇǔŤŁũƿĖǔǔŁƍǔũƙƍƋĖũƍƂǺƙƍ mentioned in the same sentence, then it is likely that it ǔŤŁ ªŤũƍŁǳĖƂƂŁǺ؆ Hƙƿ ǔŤŁ ƿŁǇƼƙƍǇũıũƂũǔǺ 20,000 7 IT FORUM is the description of the emotional portfolio of NTS. ƙś ǔŤŁ ĖĲƾǜũǇũǔũƙƍ ũƍ IŁƿƋĖƍǺ ǔŤĖǔ ũǇ FARMING ıƙƿĹŁƿũƍŜǔƙǔŤŁƍƙƿǔŤ׺ƂũŁǇǴũǔŤǔŤŁĲƙƂ Words by: Kunigunde Weissenegger Photos by: iStock, photoworkers.at - More inhabitants live in Dornbirn Year after year: Top ƂŁĖŜǜŁǇ ũƍ HƿũŁĹƿũĲŤǇŤĖśŁƍ׺ ǔŤŁ ŁĖǇǔ ũǇ compared to the regional speakers and top excite- ǔĖſŁƍĲĖƿŁƙśıǺǔŤŁǔŁĖƋũƍVƍƍǇıƿǜĲſ metropolis of Bregenz. ment during the annual “The small duckling develop- ĖƍĹũƍǔŤŁǴŁǇǔĖƍĹǔŤŁǇƙǜǔŤػıŁǇũĹŁǇ -event highlight in Igls! ǔŤŁĲƙǜƍǔƿǺƙślũŁĲŤǔŁƍǇǔŁũƍػ²ǴũǔȄŁƿ ed into a swan, if you consi- ƂĖƍĹĹƙŁǇƋĖſŁũǔƿĖǔŤŁƿĹũɇĲǜƂǔǔƙƙɆŁƿ NO ARLBERG der which large companies ǇŁƿǳũĲŁǇ؆ٓ¿ŤŁ²ǴũǇǇŜŁƍŁƿĖƂƂǺƂƙƙſĖɜŁƿ we have been overtaking with ǔŤŁƋǇŁƂǳŁǇĖƍĹǔŤŁǺśƙƂƂƙǴĖƼƿƙǔŁĲǔũƙƍؾ The Arlberg is not a single regards to market share. ũǇǔ ǇǔƿĖǔŁŜǺ׺ ĖǇ ǔŤŁ ƼƿũĲŁؾǴĖŜŁ ƂŁǳŁƂ ũǇ mountain, but a mountain ƂƙǴŁƿũƍǜǇǔƿũĖĖɜŁƿĖƂƂ؆ range and its highest peak isۋĖıƙǜǔժէ .(As a privately owned compa- QƙǴŁǳŁƿ׺ ƂũſŁ ŁǳŁƿǺǴŤŁƿŁ ŁƂǇŁ׺ ²ǴũǇǇ the Valluga (2,809m ny one can be quite proud of ĲƙƋƼĖƍũŁǇ ŤĖǳŁ Ėƍ ƙıƂũŜĖǔũƙƍ ǔƙ ǔŤŁũƿ what NTS has achieved in the əƍĖƍĲũĖƂũƍǔŁƿŁǇǔǇıǜǔǴŁĖƿŁƙśĲƙǜƿǇŁ past 25 years.” ĲŤƙǇŁƍũƍĲĖǇŁĖƍƙɆŁƿŁĹǇŁƿǳũĲŁƼƿƙǳũĹؾ FAITHFUL TO ŁǇǔŤŁƋǴũǔŤƋƙƿŁƼƙǇũǔũǳŁĖƿŜǜƋŁƍǔǇ؆ٔ The Nordkette Mountain range sits enthroned Words by: Harald Müller THE LAND above the NTS location Innsbruck. Photos by: Foto Scheinast, PRISMA Unternehmensgruppe OF TYROL. “What is it that NTS Working and chatting in the ‘Focus on people’ is what meets the eye. On there is the NTS Family Day for everyone – Dornbirn can do, but ”?In 2019, NTS Tyrol the mural painting, this is joined by ‘Team a barbecue all together. “The collaboration ¿ŤŁ əŜǜƿŁǇ ػ ƂũſŁ ƋĖƿſŁǔ ƼƙǇũǔũƙƍ׺ NTS oﬃce in Dornbirn: others can’t celebrated its Spirit’ and ‘Future-Oriented’. Matthias across all locations is equally important,” ƍǜƋıŁƿ ƙś ĲǜǇǔƙƋŁƿǇ׺ ŁƋƼƂƙǺŁŁǇ ƙƿ Same business campus, “SPEAK THE .10th anniversary! Stigger, Territory Manager NTS Tyrol emphasizes Matthias Stigger. He is mainly ŁǳŁƍ ǔŤŁ ǇƾǜĖƿŁ ƋŁǔŁƿǇ ƙś ǔŤŁ ƙɇĲŁ ػ but a new building greets us with a gentle handshake and he motivated by the enthusiasm that is mak- ǔŤĖǔĖƿŁƍƙƿƋĖƂƂǺǜǇŁĹũƍŜƿŁĖǔĹŁǔĖũƂıǺ VORARLBERG escorts us through the rooms of the Inns- ũƍŜĖŤǜŜŁĹũɆŁƿŁƍĲŁũƍǔŤũǇV¿ıǜǇũƍŁǇǇ؆ ıǜǇũƍŁǇǇƼŁƙƼƂŁǔƙĖĹƙƿƍǔŤŁƋǇŁƂǳŁǇ׺ĖƿŁ ”bruck location: “We are proud of the fact ŤũĹĹŁƍ ũƍ ŜŁƍŁƿĖƂ ƼŤƿĖǇŁǇ؆ ¿ŤũǇ ƋŁĖƍǇ DIALECT that the drive of the team and of the work- Outside the windows of the biggest lo- ǔŤĖǔǺƙǜƿŁĖƂƂǺƋǜǇǔƂũǇǔŁƍǳŁƿǺĲƂƙǇŁƂǺǔƙ ing environment is still the same as it was cation in the region West, the Nordkette ÞŁƿƍŁƿ vŁƍƍŁƂ׺ lƙĲĖǔũƙƍ vĖƍĖŜŁƿ ƙś -eleven years ago. We don’t pretend, but we and the Patscher Kofel mountains can be x¿²%ƙƿƍıũƿƍ׺ũƍƙƿĹŁƿǔƙĖǇǇŁǇǇǔŤŁũƋ hand down everything that we have estab- seen, glowing in the distance. “It is very ƼƙƿǔĖƍĲŁ ƙś x¿² ũƍ ǔŤŁ ƼƿƙǳũƍĲŁ ƙś -lished since 2009 to our employees and important for us to keep on talking to our ÝƙƿĖƿƂıŁƿŜ׹ٓ¿ŤŁƿŁũǇĲŁƿǔĖũƍƂǺĖĲƙƋƼŁ ƋĖƿſŁǔǇŤĖƿŁũǇĖĲǔǜĖƂƂǺ EXPECTATIONS FOR THEۋSPECIAL REQUEST customers.” customers, besides business matters, to ǔũǔũƙƍ׺ĖǇĖըէէ ?GROSSGLOCKNER, SERLESS, exchange opinions and to maintain net- ƍƙǔƼƙǇǇũıƂŁ؆ÞŁƙǳŁƿǔƙƙſĖƂƂǔŤŁƙǔŤŁƿǇ FUTURE OF TECHNOLOGY SIMILAUN, TSCHIRGANT, WILD- What stands out are the good cohesion and works as our 200 customers include well- ũƍ ǔŤŁ ĲƙƿŁ ıǜǇũƍŁǇǇ ǴũǔŤ ƂĖƿŜŁ ƋĖũƍ “I HOPE THAT IT WILL NOT BE TOO -ǔŤŁƂƙǴǇǔĖɆǔǜƿƍƙǳŁƿ؆ٓVǔũǇǳŁƿǺƿĖƿŁǔŤĖǔ known, international companies such as ǇǜƼƼƂũŁƿǇĖƍĹǴŁĖƿŁ׺ũƍǔŁƿƋǇƙśƿŁǳŁ SPITZE ARE SOME OF THE HIGHEST PERFECT, BASED ON THE MOTTO: ũǇĲƙ ƼĖƿǔƍŁƿ ǇƙƋŁƙƍŁ ƾǜũǔǇ ǔŤũǇ Żƙı؆ٔɜŁƍ׺ Ė Ĺƿũƍſ ũǇ Plansee, Egger and Swarovski,” says ƍǜŁ׺ ǔŤŁ ƋƙǇǔ ũƋƼƙƿǔĖƍǔ IF EVERYBODY IS ALWAYS HEALTHY, -SUMMITS IN TYROL, BUT ALSO THE ŁƍŻƙǺŁĹǔƙŜŁǔŤŁƿĖɜŁƿǴƙƿſ׺ĖǔĖıũƿǔŤĹĖǺ׺ Matthias Stigger. Also here RELAX, WE ũƍÝƙƿĖƿƂıŁƿŜ؆¿ŤŁƿŁśƙƿŁ׺ǴŁĖƿŁƾǜũǔŁǇĖ ”.NAMES OF THE BOARDROOMS. a cake is ready in the kitchen and every year CARE! applies. ǔũǇəŁĹǴũǔŤƙǜƿǇǔĖƍĹũƍŜ؆ٔ DOCTORS WILL FACE PROBLEMS

44 45 WIEN

LEADER OF THE PACK

An intuition for customers, for ON LOCATION the business and for the NTS Spirit: Alexander Müllner. tisfaction. We achieve this, amongst ESSEN- other things, by means of a highly motivated team and by the specialization of all employees.” Nevertheless, you cannot Dell EMC PowerMax: The future of TIALLY enforce the personal level and the trust that our employees are met with: “It is storage technology has begun. not a big secret that we carefully create ƙǜƿǔŁĖƋǇ؆¿ŤŁǇƼũƿũǔǇũƋƼƂǺŤĖǇǔƙəǔ؆ٔ CAPITAL PowerMax is setting new standards for data storage. TEAM FACTS JOY AT WORK AND FUN WORKING The solution offers a multi-controller-active-active-scale-out and Born in the province of Burgenland, Lo- AUGMENTED REALITY CITY cation Manager Alexander Müllner and an end-to-end NVMe architecture according to the latest standards. his team take care of customers of every business segment. Located close to the Global inline dedupe and compression increases the efficiency NTS employees walk to the U2 subway station Krieau, the Vienna Vienna Prater that is just a of your data center with concurrent scalation and availability. “Many customers have real- Prater, the Vienna University of Econo- couple of steps away for storage mics and Business, the Vienna fair- sharing or for standby mode. ized that we are prepared to walk the entire way with them ground and last but not least the famous CUSTOMERS Schweizerhaus restaurant. NTS Vienna, – especially the last few me- which is spread out over 2,000 square Dell EMC PowerMax NVMe Data Storage ters. The philosophy ‘RELAX, ƋŁǔŁƿǇ ƙƍ ǔǴƙ ɛƙƙƿǇ׺ ƋĖſŁ ǇǜƿŁ ǔŤĖǔ Approximately 400, amongst more than 400 customers in Eastern them Bundesrechenzentrum, WE CARE’ has arrived on the market and is giving head- Austria do not lack anything. Thereby, we Austrian Power Grid, Video- are prepared for any challenge as the en- dolmetschen, MA01. aches to the competition. The ŜũƍŁŁƿǇũƍǔŤŁǇŤũɜƙƼŁƿĖǔũƙƍƂƙĲĖƂƂǺ RIVALRY customers want to swap to us take care of a smooth operation around- for our quality.” the-clock and their colleagues from DI BETWEEN NTS (Design & Implementation Team) sit di- Words by: Harald Müller rectly at the customer, as a task force, un- Photos by: VIENNA AND Harald Müller & Katharina Schiﬄ til a problem is solved. “This way, the customer incidentally gets the NTS GRAZ? However, there are not only customers Spirit, free of charge.” “On the contrary: Vienna, that decide to go with NTS, plenty of can- didates are deciding to apply at NTS as Modern era meets the future: the provinces of Burgenland well. Although the IT industry in notori- and of Styria complement ously known for a shortage of specialists, The “Viertel Zwei” business center has its each other everywhere – more and more workstations are slowly own power station to supply electricity. becoming occupied in Alexander like a schnitzel, a salad with » OUR PARTNERS OPERATE CLOSELY WITH THE CUSTOMERS AND Müllner’s NTS location in Vienna. “You ARE AN ELEMANTARY PILLAR FOR THE SUCCESS OF OUR BUSINESS pumpkin seed oil and a glass can almost say that there is hardly any of wine.” area in the daily working life that is not AS WELL AS THE JOINT GROWTH. WITH NTS, WE HAVE A better with NTS compared to anywhere PARTNER ON OUR SIDE, WHOSE COMPETENCY IS CONSTANTLY else,” reckons Alexander Müllner, the Lo- EXCEEDING OUR DEMANDS. THEREFORE, THE CUSTOMER IS cation Manager Vienna, in a promising way. It is mainly the human interaction, OFFERED A MAXIMUM OF SERVICE AND QUALITY. « EACH MEETING ROOM BEARS the team awareness and the fact that you ĲĖƍƿŁƂǺƙƍŁĖĲŤƙǔŤŁƿǔŤĖǔĹũɆŁƿŁƍǔũĖǔŁǇ Stefan Trondl, General Manager, Dell Technologies THE NAME OF A SUPERHERO, working for NTS from working for other Mag. Tina Mentschik, Channel Managerin, Dell Technologies BUT SOME ALSO THE NAME OF A companies. “A deciding factor for any SUPER VILLAIN. working climate is the high customer sa-

46 Intel® Xeon® Prozessoren SUCCESS STORY SUCCESS STORY A GLOBAL – DIGITAL DIAGNOSIS AND ELEC- STYRIAN TRONIC TEMPERATURE CHARTS

NETWORK During the ongoing operation, KAGes cannot particularly do without collaboration solutions, besides having a stable network technology and data center support. The decision to rely on technology standards by Cisco proves itself each day and fosters efficient patient-care – KNAPP, a company with a global presence that is headquartered in Hart near especially during the acute initial diagnosis when every second counts. Graz, relies on an innovative network design by Cisco, which has been designed and implemented, and is now serviced by the IT service provider NTS. Words by: Franz Lammer Photo by: photoworkers.at Words by: Daniela Haag Photos by: KNAPP KNAPP and NTS: Local proxi- More than 4,500 employees of the KNAPP A conversation with Karl Kocever, Head of » ‘NO MOANING IS ENOUGH mity despite digitalization. Group are shaping logistics, an industry IT infrastructure and administrative sys- PRAISE’, IS A FAMOUS of the future. Globally around 40 loca- tems, Styrian Hospitals Limited Liability tions are introducing the newest techno- Company (abbreviated KAGes for Steier- SAYING IN THE IT INDUSTRY. logy into the storage logistics of well- ƋĥƿſũǇĲŤŁ jƿĖƍſŁƍĖƍǇǔĖƂǔŁƍŜŁǇŁƂƂǇĲŤĖɜ known customers. m.b.H.), about digital experiences and HOWEVER, FOR NTS I WILL right decisions. CISCO DNA CENTER MEETS MAKE AN EXCEPTION AND I KNAPP DNA Together with NTS, a Cisco video WILL EXPLICITELY SAY A WORD Hƙƿjx§§׺ĖƍŁɇĲũŁƍǔĖƍĹǇŁĲǜƿŁƙƼŁƿĖ- conferencing system was introduced OF PRAISE! « A digital exchange between tion is essential, especially when looking as early as 2011. Could you please tell us specialists for the benefit of Karl Kocever, IAS KAGes at the network basis as the backbone of what has happened since? the patients. Digital tumor central IT services. Therefore, the new Karl Kocever: Back then we started with network is built on the Cisco Digital Net- » AT NTS, WE LIKE THE FOCUS the so-called “tumor board conferences,” conferences between different work Architecture (DNA). The basic con- where we compared and interpreted KAGes locations. cept behind a DNA center is to make the AND THE SPECIALISATION. KAGes medical reports or X-ray images via zation will happen in the healthcare sector administration of the network and its NTS PERFECTLY IDENTIFIES video conferences. Up to this day, it helped of the country. Due to these special cir- ĲƙƋƼƙƍŁƍǔǇŁĖǇũŁƿĖƍĹƋƙƿŁŁɇĲũŁƍǔıǺ our specialists to quickly discuss complex cumstances, we adapted many meetings, means of an intuitive operation as well as AND COMBINES STATE-OF- cases independent of the location and from board meetings to specialist meet- by extensive automation and analytics. THE-ART APPROACHES AND within a relatively small amount of time. To ings in the clinical area, to Cisco Webex give an example, patients with a suspected meetings. The chairman of our board, THE NEW REACTIVENESS IS KNAPP SPECIFICS. « ǇǔƿƙſŁǴũƂƂƼƿƙƋƼǔƂǺƿŁĲŁũǳŁǔŤŁũƿəƿǇǔĹũ- Univ. Prof. Dr. Karlheinz Tscheliessnigg, PROACTIVENESS: NTS MANA- agnosis via video conference from a spe- holds regular meetings with the crisis GED SERVICES Alexander Aldrian, FACTS Vice President Corporate IT, KNAPP cial-ist based in another KAGes location. team of the province and our board With the dramatic increase of devices that FACTS Thus, a rapid emergency treatment is pos- director Ernst Fartek holds Webex confer- require networking and the increased sible at a distance and further treatment ences with the operations directors of our Styrian Hospitals Limited Lia- target opportunities a secure technology will be initiated without further delay. Es- regional hospitals and nursing care cent- bility Company (abbreviated SAFETY FIRST: CISCO ISE partner for integrated logistics service was required. “Moving away from solutions pecially for a hospital group with many lo- ers. The medical direction of the Universi- KAGes for Steiermärkische reactiveness towards proactiveness,” de- Networks open up a lot of opportunities, 43 locations cations, this brings tremendous advantag- ty Hospital Graz constantly confers with Krankenanstaltengesellschaft scribes Alexander Aldrian, Vice President but they also bear high risks when they 4,500 employees worldwide es that save time and money. It is impossible approximately 70 department heads. m.b.H.) – wholly owned by Corporate IT at KNAPP, is one of the main ĖƿŁĲƙƍəŜǜƿŁĹũƍĖĹŁƾǜĖǔŁƂǺƙƿǜƍƼƿƙśŁǇ- global customers from the areas to have specialists for each medical emer- the province of Styria advantages that is felt by KNAPP thanks to sionally maintained. That is the reason of healthcare, fashion, retail, food gency available in every location. What are your wishes for NTS for 11 regional hospitals and 4 the NTS Managed Services. “Our business why KNAPP decided to go with a solution retail and industry their 25th anniversary? regional nursing care centers has to be up and running; and this guaran- by Cisco as well. Access to the network can revenue 2018/19: approximately How has the cooperation of the KK: All the best and a continued success 20 locations ǔŁŁĹ׺ŁǳŁƍĖǔƙɆؾƼŁĖſŤƙǜƿǇĖƍĹƙƍƼǜıƂũĲ be regulated centrally with the help of 954 million Euros 18,000 employees of KAGes changed in of course! We will assume a continued 18,000 employees holidays and weekends. It is essential for us Identity Services Engine (ISE). Thereby, recent times? successful cooperation in the future, and I to identify critical issues before a damage ƙƍŁĲĖƍĹŁəƍŁĹŁƋĖƍĹǇǔƙĲƂũŁƍǔǇĖƍĹǔŤŁ KK: I am convinced that due to this am convinced that NTS will remain a relia- even happens or before downtime occurs.” permissions that result thereof. exceptional situation, a push for digitali- ble partner for KAGes.

48 49 SUCCESS STORY SUCCESS STORY TRUST IS GOOD, STRONGLY CONNECTED

SAFETY IS BETTER It is a nice coincidence when an IT company and a service provider in the educational sector celebrate their 25th anniversary in the same year. However, it is no coincidence that the Fachhochschule (FH) Kärnten (University of Applied Sciences Carinthia) and Are computers the future? No, data is the future. The Austrian Federal NTS have been working together successfully for more than 20 years. Computing Centre (short: BRZ as abbreviated from its German name Words by: Photos by: Bundesrechenzentrum), which is headquartered in Vienna, takes Michael Samec, FH Kärnten FH Kärnten care of the prospects of the domestic E-government applications and speciﬁcally the related data. 2,200 students attend the FH Words by: Harald Müller/NTS Photos by: BRZ/Six Kärnten at six diﬀerent locations.

In the matter of E-government, Austria takes a leading role Applications are in the center of digitalization strategies of businesses. The Vienna internationally. headquartered Bundesrechenzentrum en- » NTS IS A GREAT SUPPORT sures that the domestic E-government applications and in particular the data rela- WITH AN ABUNDANCE ting to it, have a chance in the future. OF TECHNICAL EXPERTISE » DIGITALIZATION IS NOT Ultimately, it is a matter of ensuring orderly procedures and safety of data. AND QUALITY IN PROJECT POSSIBLE WITHOUT AN AGILE EXECUTION. « 4.8 MILLION CITIZENS REGULAR- All of the employees of the Information of the FH team to balance between a user- AND HIGHLY AVAILABLE IT LY USE FINANZONLINE Department Head Infrastructure/ & Communication Technology (IKT) De- śƿũŁƍĹƂǺ ǇŁƿǳũĲŁ śƙƿ ǔŤŁ HQ ǇǔĖɆ ĖƍĹ ǔŤŁ INFRASTRUCTURE. « The BRZ oversees 30,000 IT jobs in more Central Services, BRZ partment at the FH Kärnten are tho- students on one side, and the require- André Egger, than 300 locations and operates one of the roughbred technicians. However, when it ments for safety on the other side. André Deputy Head of IT, FH Kärnten biggest data centers in the country with involves the cooperation with NTS, they /ŜŜŁƿ ĖĹĹǇ Ėƍ ĖǇƼŁĲǔ śƙƿ ǔŤŁ śǜǔǜƿŁ׹ more than 4,000 servers. FinanzOnline is tion dependencies and data streams are show an inclination towards chemistry, “Thanks to our homogenous infrastruc- one of the most important out of more than transparent. Therefore, the BRZ counts on which - according to them - is simply ture that was implemented by NTS, we -E-government applications. More Ė ǇƙƂǜǔũƙƍ ıǺ x¿²׺ ǴŤũĲŤ ŁǹĖĲǔƂǺ ŁƍǇǜƿŁǇ ƿũŜŤǔ ĖɜŁƿ թէ ǺŁĖƿǇ ƙś ĲƙƂƂĖıƙƿĖǔũƙƍ׹ were able to avoid a lot of technical pro (!) 400 ǔŤĖƍի؆կƋũƂƂũƙƍƼŁƙƼƂŁəƂŁǔŤŁũƿǔĖǹƿŁǔǜƿƍǇ this transparency: Cisco Tetration. The “From the very beginning till today! NTS blems and will certainly continue to do so online. Besides that, notable products of users of Cisco Tetration can monitor, via simply understands how important it is in the future. Because of this, we were also the BRZ include HELP.gv.at with 1.8 million this platform, the conditions of servers and in keeping our technical services state-of- able to maintain the high service quality.” hits per month or the human resources ma- network devices with sensors, especially in the-art but at the same time still able to nagement SAP installation that conducts virtualized environments. Thus, data is implement it as agile as possible,” joyfully Vƍթէէէ׺ǴŤŁƍǔŤŁHQŁǇǔĖıƂũǇŤŁĹũǔǇĹĖǔĖ more than 385,000 payrolls per month for provided that can be used for the optimiza- remarks André Egger, Deputy Head of IT center, nobody else had it in this form. the Federal Government. tion of the infrastructure. Cisco Tetration at the FH Kärnten. “However, NTS knew how it worked,” re- The challenges that relate to E-government ƙɆŁƿǇĖƍũƍǔŁŜƿĖƂƼƿƙǔŁĲǔũƙƍƙśǴƙƿſƂƙĖĹǇ FACTS collects an employee. Then as now, NTS is tasks are huge. To keep the competitiveness of multicloud data centers via a zero-trust A third of the students are studying part- characterized by highly specialized ex- FACTS .ƙƍǔŤŁƋĖƿſŁǔ׺ɛŁǹũıũƂũǔǺĖƍĹǇƼŁŁĹĹǜƿũƍŜ model by means of segmentation. “The so- with NTS: since the beginning time. Therefore, they access the learning pertise as well as a good quality of service the deployment of applications are critical. ƂǜǔũƙƍǔŤĖǔũǇǜǇŁĹƙɆŁƿǇĖıŁǔǔŁƿƙǳŁƿǳũŁǴ of 2017 platforms, the network drives and the Therefore, it is natural to deepen the col- 6 locations Both can only be better accomplished with of the communication paths of applica- foundation: 1997 servers around-the-clock from every- ƂĖıƙƿĖǔũƙƍ ũƍ ƙǔŤŁƿ əŁƂĹǇ ĖǇǴŁƂƂ؆ Vƍ ǔŤŁ 1 central data center sophisticated IT solutions. tions and therefore gives us the opportuni- employees: 1,300 ǴŤŁƿŁǴũǔŤĹũɆŁƿŁƍǔĹŁǳũĲŁǇ؆¿ŤŁǺƿŁĲŁũǳŁ future, NTS will use the FH degree pro- 2,500 students ty to conduct network activations in a way their assignments from the network and gram Network and Communication En- TRANSPARENCY IS THE KEY- revenue 2018: approximately more than 400 employees that is even more granular and cut down to 295 million Euros upload their exam papers. Despite this gineering more actively as training 3,500 clients on the network WORD: CISCO TETRATION the bare bone. Thus, an increase in safety is ŤũŜŤ ǳƙƂǜƋŁ ƙś ǔƿĖɇĲ׺ ǔŤŁ ǔƿĖɇĲ ƂũŜŤǔǇ grounds. There, students will have the Diverging communication patterns can ƍĖǔǜƿĖƂƂǺĲƿŁĖǔŁĹ׺ٔŁǹƼƂĖũƍǇÞƙƂśŜĖƍŜ%Ėƍ- need to stay on green all the time and traf- opportunity to do internships and to .ƙƍƂǺıŁũĹŁƍǔũəŁĹƾǜũĲſƂǺǴŤŁƍĖƂƂĖƼƼƂũĲĖ- zinger of the BRZ. əĲŻĖƋǇĖƿŁĖƍƙؾŜƙ؆QŁƿŁ׺ũǔũǇĖĹĖũƂǺǔĖǇſ write test papers together or for NTS

50 51 SUCCESS STORY SUCCESS STORY NTS? WITH CISCO AND NTS AT THE PLEASURE AGAIN BARMHERZIGE BRÜDER HOSPITALS

“RELAX, WE CARE” becomes a success, when you hear a customer The care of the patients has top priority at the Merciful Brothers (in German: Barmherzige remark that NTS is managing to bring the perfect blend of expertise Brüder) hospitals. Data centers with the most modern technologies secure the operation. and human touch into an IT project. Words by: Cisco Photo by: Screenshot Video Words by: Daniela Haag Photo by: Furgler

Business requirements are the driver for enthusiastically about the project services most IT projects. In the case of the Styria of NTS: “The biggest challenge was to Marketing Services Group that manages ĹƿĖɜĖǔũŜŤǔǔũƋŁǇĲŤŁĹǜƂŁĖƍĹǔƙǇǔũĲſǔƙ customer lifecycles on behalf of the Aus- it. The schedule was met 100% due to the trian publishing houses by the name of professional project management by NTS. “Styria”, the successful project of an IT The handover was smooth and trouble- conversion became a decisive component free. The necessary knowledge and the of the success of the business. That is how required security for the application of Safety First – in the IT as well. Together with the it came about that the Styria Marketing the methods, processes and tools were Services Group consulted their long- conveyed to all parties concerned.” State of Bavaria, the Barmherzige Brüder count standing IT partner NTS not only for » THERE WERE NO PROBLEMS. on a cooperation in the sector of IT security. questions regarding the aspects of infrastructure, but also entrusted NTS with the WE EXPERIENCED 100% project management for an exchange of a ON-TIME DELIVERY, EXPERTISE central component in the call center. AND HUMAN TOUCH. « COMMUNICATION AS ĹĖǔĖ ĲŁƍǔŁƿǇ؆ ¿ŤũǇ ƋŁĖƍǇ ǔŤĖǔ Ė ǜƍũəŁĹ Robert Gspandl, Today, the care of the patients and the THE KEY FACTOR OF SUCCESS continuous upkeep of a hospital opera- management can run various IT resour- DURING IT PROJECTS Managing Director Styria FACTS Marketing Services tion are almost impossible to accomplish ces and applications and that resources As far as this concrete project is con- without IT support. The Merciful Broth- can be consciously separated from one foundation: 2013 cerned, NTS carried out all the tasks with ers (in German: Barmherzige Brüder) another clearly. employees: approximately 200 regards to planning, organization and contacts is of great importance. The con- Austria count on state-of-the-art tech- locations in Graz, Klagenfurt SECURITY HAS TOP PRIORITY management of the IT project. The top ĲƿŁǔŁ ƼƿƙŻŁĲǔ ĖɆŁĲǔŁĹ ǔŤŁ ǜƼſŁŁƼ ƙś ǔŤŁ nologies in order to guarantee the in- FACTS -ƼƿũƙƿũǔũŁǇǴŁƿŁǔŤŁǴŁƂƂؾĹŁəƍŁĹǔĖƿŜŁǔƙś continuous operation in the call center, and Vienna creasing technical and legal require- The existing IT security systems were re .project with a tight schedule as well as the ǴŤũĲŤ ũƍǳƙƂǳŁĹ Ǉũǹ ĹũɆŁƿŁƍǔ ĲƙƋƼĖƍũŁǇ؆ tasks: customer acquisition ments and demands. Central data centers placed by an integrated Cisco platform ,ũǇĲƙ׺ x¿² ǴƙƿſŁĹ ƙǜǔ Ė facilities in Austria, Hungary interface problems and the coordination The project completion was linked to a (Call & Mail GmbH & Co KG from Cisco with the latest technologies ¿ƙŜŁǔŤŁƿ ǴũǔŤ of all parties involved. An aggravating non-negotiable date,” stated the NTS pro- / telemarketing) and custo- facilitate a smooth operation of the security solution that takes into account Slovakia and the Czech factor was the upkeep of the continuous ject manager Michael Milla. mer service (Styria Marketing patient care as well as a trouble-free hos- classical gateway security solutions as Republic operation. Thereby, a process-oriented Services GmbH & Co KG / pital administration. They also support well as security relevant topics in the approximately 8,550 plan for the implementation of the pro- 100% TIME CONSTRAINTS service center) for the publi- secure processing of patient data in the data center and in the network. Thereby, employees ject based on the project management MEETS 100% ON-SCHEDULE shing houses of the Styria Austrian order province of the Merciful a complete visibility and control in the various social and health DELIVERY method PRINCE2 was created. This plan Media Group AG (Kleine Brothers. entire extended network is guaranteed - care facilities ǔĖƿŜŁǔŁĹǔƙĲƙƍĹǜĲǔǔŤŁƼƿƙŻŁĲǔƋƙƿŁŁɇ- ǇũǔũǇǇƙƙɜŁƍǔŤŁĲĖǇŁǴũǔŤV¿ƼƿƙŻŁĲǔǇ׺ũǔ Zeitung, Die Presse) and client ĖƍĹǔŤũǇıŁśƙƿŁ׺ĹǜƿũƍŜĖƍĹĖɜŁƿĖƼƙǔŁƍ- a cooperation in the ciently and to implement it on schedule. was found that the demands for quality on the external market A new IT infrastructure based on Cisco tial attack. Additionally, a comprehen- sector of IT security with the ũƍ sive protection against hacker attacks is State of Bavaria ا²Æئ ƙƋƼǜǔũƍŜ ²ǺǇǔŁƋ were very high and the time factor was www.styriamarketing.at ÆƍũəŁĹ “The Styria Marketing Services Group considered an additional critical element. combination with an automated network ensured by means of a concise malware pursues an immensely high-quality ser- The Managing Director of Styria Market- architecture – Application Centric Infra- analysis with the help of detailed threat vice strategy. The structuring of customer ing Services, Robert Gspandl, reported structure (ACI) – was implemented in the and content examinations.

52 53 SUCCESS STORY SUCCESS STORY INNOVATION AT PLASTIC TO PROTECT CORPORATE MEETS INNOVATION VALUES IS A AT DATA MANAGEMENT MATTER OF TRUST

ALPLA, a company from the Austrian province of Vorarlberg, is the world market leader for Pappas Holding GmbH is considered a key player in the packaging out of plastic for various brand products. For global services, the employees that sit Austrian car industry. For many years, the competence of in branches on four diﬀerent continents access the storage that is situated on Lake Constance. NTS is appreciated on the joint path through change. Words by: NetApp Photo by: ALPLA Words by: Christine Römer Photo by: Pappas

Any time when we drink juice or milk or » I HAD RESPECT It was another requirement by ALPLA to Next to Hangar 7, the futuristic-looking when we wash our hair with shampoo or IMPLEMENTING A reduce the operating expenses and the IT headquarters of Pappas belong to the when we clean our bathroom with a clean- ŤĖǇǇũƍĲŁƙıǇŁƿǳŁĹǔŤĖǔǔŤŁŁɆƙƿǔśƙƿǔŤŁ main architectonic sights of Salzburg. -er or when we top up oil in our car – there TECHNOLOGICAL SWITCH, ĹĖũƂǺƋĖƍĖŜŁƋŁƍǔ׺ıǜǔƋĖũƍƂǺǔŤŁŁɆƙƿǔ You can already feel the familiar atmos is a high likelihood that we are holding a for maintenance tasks has reduced sig- phere and the pleasant warmth when packaging by ALPLA in our hands. The BUT ALL WENT WELL AND ƍũəĲĖƍǔƂǺ؆xƙƋĖǔǔŁƿũśǴŁƂƙƙſĖǔĖĲĲŁƂ- stepping into the car dealership near the employees of the corporate IT service are UNNOTICED BY THE USER. eration, critical workloads, high availa- airport. Such a good sensation can only located in 181 branches and are headquar- ıũƂũǔǺ׺ƙƿǇǔƙƿĖŜŁŁɇĲũŁƍĲǺ׹ƂƂƼƿƙĲŁǇǇŁǇ be developed when an essential feeling tered at Lake Constance. Although there is LESS EFFORT IS NEEDED can be controlled respectively adminis- of safety is provided. This is exactly what a local server infrastructure in the branch- AND THUS MORE TIME IS tered centrally and fully automated. An- ũǇƿŁɛŁĲǔŁĹũƍƙƍŁƙśǔŤŁƋĖũƍǔƙƼũĲǇƙś es, one has to use the global data center for other big advantage is the stability, re- this long-standing business: The issue of worldwide services. In 2012, the data cent- AVAILABLE FOR OTHER ports Daniel Schrom, Head of Corporate security. The headquarters of Pappas in ŁƿǴŁƍǔƙƍƂũƍŁśƙƿǔŤŁəƿǇǔǔũƋŁĖƍĹǴũǔŤĖ TOPICS SINCE THE NEW IT Systems at ALPLA: “It is a good sign, if location in Austria and one in Germany, it we don’t hear anything from the users – Security has a high priority at Pappas Salzburg: “Safety as the basis is conceived to be georedundant. STORAGE IS IN USE. « this means that everything is all right.” since its beginnings. It is one of the main for business success.” Daniel Schrom, Head of criteria for each project, especially for IT Corporate IT Systems, ALPLA projects. NTS has already supported the » ESPECIALLY IN THE IT company with valuable input during six BUSINESS, A LOT DEPENDS larger IT projects. One of them was for instance the standardization of the IT net- ON A PARTNER THAT YOU work in the entire company on all Pappas locations. “Especially in the IT business,” CAN TRUST. « best performance. This was the reason, explains CIO Oliver Gaugg, “a lot depends Oliver Gaugg, CIO Pappas ALPLA decided to use a NetApp solution FACTS on a partner that you can trust.” śƙƿǔŤŁəƿǇǔǔũƋŁ؆ 20,900 employees Gaugg continues: “To protect corporate FACTS With NTS, the implementation in both 181 branches in 46 countries values is a matter of trust. Here, in IT the ALPLA administers the fully auto- georedundant data centers took place in a on 4 continents saying applies ‘Protect your investment’. package – human and technical. The CIO foundation: 100% family mated IT infrastructure centrally. relatively short time, says Gerhard Saus- reduction of the duration of The strategic importance of the IT is so adds enthusiastically: “It is the technical owned since 1948 gruber, IT Systems Engineer at ALPLA: the Firmware upgrade: from high that a whole mindset for security professionalism, the strategic know-how locations: more than 40 The original strategy had reached its li- “The support by the NTS engineers work- 1 weekend and 3 people to developed out of it. Thereby, all revolves and the great reliability of the team that employees: mits and the end of its support. Thus, one ed very well and we could soon start the 3 hours and 1 person very much around attentiveness. This is distinguishes NTS. The basis of the suc- approximately 2,760 -started to scan the market. With AllFlash ƋũŜƿĖǔũƙƍ ĖɜŁƿ ƙƍƂǺ ǇƙƋŁ ǔŁǇǔǇ؆ Hƙƿ ǔŤŁ exactly what we appreciate at our coope- cess of digitalization is human coopera storage by NetApp, NTS provided the central data center around 70 TB of pro- ration with NTS.” NTS as the IT partner, tion. IT solutions only work when people ”.ƋƙǇǔũƍƍƙǳĖǔũǳŁƙɆŁƿ׺ĲƙƋıũƍŁĹǴũǔŤǔŤŁ ductive data was migrated.” ƙɆŁƿǇ §ĖƼƼĖǇ Ėƍ ũĹŁĖƂ ĲƙƋƼƿŁŤŁƍǇũǳŁ collaborate in an optimal way

54 55 SUCCESS STORY

NextWave Diamond HOLDING THE FUTURE Innovator IN THE HANDS SAFETY REQUIREMENTS With an annual revenue of approximately 375 million Euros and roughly 2,200 employees, Leyrer + Graf is one of the leading construction companies in Austria. Although the construction industry is IN PANDEMIC TIMES enjoying a reputation to be rather more traditional, for a long time now, Leyrer + Graf pursues innovative paths and it is leaving nothing to chance.

Words by: Daniela Haag Photo by: Leyrer + Graf Local authorities are warning about a strong ermeasures. Additionally, you save a lot of increase of cyber phenomenon with regards time thanks to the merging of data with Cor- CORTEX XDR is a product that to COVID-19. Criminals are trying deliberately tex XDR. allows you to regain control again. Leyrer + Graf counts on communication » WHAT I LIKE IS THAT to take advantage of the fears and worries of No matter if it is network-, cloud- or tools by NTS and Cisco: Cisco Webex the population for their criminal schemes. For Be on the safe side and count on Cortex by endpoint, Cortex XDR collects the Teams. This means video conferences and NTS THINKS AHEAD. WE instance, phishing e-mails, but also voice Palo Alto Networks. data and mergers it for the pur- collaboration tools at a corporate level, WENT FOR A SOLUTION phishing, Corona virus maps with downloads, pose of analysis. Thereby, it assists where all users are able to communicate fraudulent appeals for charity as well as fake in stopping cunning and disguised with each other irrespective of the loca- THAT SUITS OUR SELECTIVE shops for medical products and many more. threats. tion and in real time. REQUIREMENTS AND THAT IS During the last couple of days and weeks, THE MEETING HAPPENS THERE, ALSO SUSTAINABLE. « many companies were forced to move their WHERE IT MAKES SENSE TO BE! Head of Information Technology workplace into home offices. This resulted in a ǔǺƼũĲĖƂ ǇĲŁƍŁ ǔŤĖǔ ũǇ ƙɜŁƍ ƿŁĲǜƿƿũƍŜ ũƍ at Leyrer + Graf lot of entirely new challenges for the protec- ǔŤŁĲƙƍǇǔƿǜĲǔũƙƍıǜǇũƍŁǇǇ׹¿ŤŁƋŁŁǔũƍŜũǇ The new collaboration tools tion of the devices that were now used from ,ǜƿŜŁƍǔ׺ıǜǔǔƙŜŁǔǔƙŜŁǔŤŁƿǴũǔŤĖƂƂƼĖƿǔũĲũ- home. It is the challenge of any security team support the work on the pants is not possible due to time and loca- to protect the infrastructure and the data of tion reasons. On top of that, there are de- construction sites as smart the company from damage, from unautho- viations from the plan that require an devices on mobile gadgets. rized access and from misuse. Considering ǜƿŜŁƍǔǇǜıƋũǇǇũƙƍƙśƋũǇǇũƍŜĹƙĲǜƋŁƍǔǇ؆ the increasingly automated and more and Vǔ Ǉƙƙƍ ıŁĲƙƋŁǇ ĲƂŁĖƿ ǔŤĖǔ ĖɜŁƿ ǇƙƋŁ more complex attacks, a multi-level approach .ƼŤƙƍŁĲĖƂƂǇĖƍĹŁؾƋĖũƂǇǔŤĖǔǔŤŁƙƿŜĖƍũȄĖ- is essential for any business ǔũƙƍƙśǔŤŁƋŁŁǔũƍŜǔƙƙſƋǜĲŤƋƙƿŁǔũƋŁ ǔŤĖƍǔŤŁƋŁŁǔũƍŜũǔǇŁƂś؆ ıŁ ǜǇŁĹ ǴŤŁƍ ŁǹĲŤĖƍŜũƍŜ ƼŤƙǔƙŜƿĖƼŤǇ׺ Amongst these options are powerful analysis ǇǜıƋũǔǔũƍŜƋũǇǇũƍŜĹƙĲǜƋŁƍǔǇƙƿĹǜƿũƍŜ and detection technologies, like for instance ũǇĲƙÞŁıŁǹ¿ŁĖƋǇĲĖƍƋũǔũŜĖǔŁǇǜĲŤǇũǔǜ- ĖƍǜƿŜŁƍǔƋŁŁǔũƍŜĹǜŁǔƙĹŁǳũĖǔũƙƍǇśƿƙƋ endpoint detection and response (EDR), ations as it allows the users to participate the plan,” explains Mr. Michael Hochhold, analysis of the network traffic (NTA) as well as ũƍĖƋŁŁǔũƍŜıǺŻǜǇǔĖƋƙǜǇŁĲƂũĲſ؆²ƋĖƂƂ QŁĖĹƙśVƍśƙƿƋĖǔũƙƍ¿ŁĲŤƍƙƂƙŜǺĖǔlŁǺƿŁƿ security information and event management -ǳũĹŁƙƋŁŁǔũƍŜǇ׺ƿũŜŤǔǜƼǔƙƂĖƿŜŁƙƍŁǇ׺ĲĖƍ + Graf. FACTS (SIEM). For one thing, the usage of many diff be hosted for participants of a web confe- erent solutions is very costly, and a very tho- rence from any device with a full 256-bit- TO PROVIDE ADDED VALUE TO family owned business rough understanding of the subject matter is end-to-end encryption. The whole picture THE EMPLOYEES! since 1926 required on the other hand. All in all, this is is completed by additional functions such At Leyrer + Graf, the new collaboration a leading Austrian time intensive and it is exactly this time that is .ĖǇ Ėƍ ũƍǔŁŜƿĖǔŁĹǴŤũǔŁıƙĖƿĹ׺ Ėƍ ĖǜǔƙƋĖ- ǔƙƙƂǇĖƿŁǜǇŁĹƿũŜŤǔǔŤŁƿŁ׺ǴŤŁƿŁũǔƋĖſŁǇ construction company not available in these kinds of days ǔŁĹ ĖƿĲŤũǳũƍŜ ĖǇǴŁƂƂ ĖǇ ĹĖǔĖ ƿŁƂŁĖǇŁ ĖƍĹ sense. Besides the successful installation 375 million Euro ƼƂĖƍƍũƍŜśǜƍĲǔũƙƍǇ؆ ũƍ ǔŤŁ ƙɇĲŁ׺ ƋƙıũƂŁ ŁƋƼƂƙǺŁŁǇ ǴũƂƂ ıŁ annual revenue Some months ago, Cortex XDR was selected equipped with these tools to facilitate the 2,200 employees the test winner of the world-renowned MITRE The new tools support our mobile ĹĖũƂǺ Ǵƙƿſ ƿƙǜǔũƍŁ؆ ¿ŤŁ ǳũĹŁƙ ĲƙƍśŁƿؾ test. Cortex XDR protects your solutions from“ employees on the construction sites as ŁƍĲũƍŜǴƙƿſǇǔŤƙƿƙǜŜŤƂǺĹǜŁǔƙǔŤŁǇũƋ- attacks and supports you in understanding -ǇƋĖƿǔĹŁǳũĲŁǇƙƍƋƙıũƂŁŜĖĹŜŁǔǇ؆¿ŤŁǺĲĖƍ plicity of the operation. potential attacks to launch appropriate count

56 INSEGUENDO UNGOAL … RETI MAGICHERETI BZN —S.59 ITALY ũǔǺ¿ƙǴŁƿ؆ƍƙƍŁǇũĹŁ׺ǴŁĲĖƍǇŁŁǔŤŁśĖ We the stroll aroundtheeighthstory of sighted and visionary. ٓ²ĲũŁƍȄŁ lecommunication andinternet was far- ǇǔǜĹǺ ǔƙ dell’Informazione” andto specializeinte- §ƂƙƍŁƿ vĖǔǔŤũĖǇ 18,thedecision In 1989,at theageof of myeveryone isconvinced of views.” ǴŁ ٓƍĲŁ breath, reach thesummit,possibly Ǵũƍſ׺ outof Ė ǴũǔŤ ǔŤũǇ ĖĹĹǇ ŤŁ ĖƍĹ is easierto talk when you walk,” hetells us ŤũǇx¿²VǔĖƂǺǔŁĖƋĖǴĖǺśƿƙƋƙɇĲŁƂũśŁ؆ٓVǔ reviewsconducts hisperformance with Territory ManagerMatthias Ploner. He In ourminds, we areonthego with the or theJenesien,butKohlern Mountain. Bolzano. Today, thetargetisnotRitten thelocalmountainsaround up ononeof ground inBolzano. The destination ishigh The startisat theheadquarters onthe mous Rosengarten group, ontheother FAST AND EFFECTIVE FAST ANDEFFECTIVE “If NTS Italy were ananimal, itwould beaneaglethat maintains anoverview by soaring freely intheskies,” says Ploner, Matthias Territory ManagerNTS Italy. Words by: Kunigunde Weissenegger ON LOCATION - Ė ƂŁƍ the NTS team inBolzano to gofor Törgge- vĖǔǔŤũĖǇ Ploner that italsobecame atradition with śƿƙƋ ƂŁĖƿƍ ÞŁ ƙɆŁƿ؆ٔ ƙƍ ŤĖƋ there isbread,mortadellaandtraditional together, but allthisisnotamust.Usually, ideas. At leastoncea week we have lunch in thekitchen to exchange opinionsand ǔŤŁƍǴŁƋŁŁǔĖǔǔŤŁƋƙĲŤĖĲƙɆŁŁƋĖĲŤũƍŁ and the work atmosphere. Every now and ƿŁƂĖǔũƙƍǇŤũƼǇ ƙƍ ŁƋƼŤĖǇũǇ ŜƿŁĖǔ Ƽǜǔ ٓÞŁ citizens. with slightly morethan100,000 Penegal Mountain thetown andat ourfeetئ ĲŤŁǇǔƍǜǔ ǔƿĖĹũǔũƙƍĖƂ اBrennercom, Loacker andGKN. NTS customers include companieslike Trentino-AltoIn theprovince of Adige, the balization, ourcustomers operate globally.” ٓÞŁǴƙƿſũƍǔŁƿƍĖǔũƙƍĖƂƂǺ׺ĖǇĖƿŁǇǜƂǔƙśŜƂƙ close to 70his team custom take careof ers. ing inBolzano, the Territory Managerand RELAX, WE CARE! From thetallestbuild- Ė common mountainhike inautumn. ĖɜŁƿ ƋŁĖƂ Photos by: Photos by: BOZEN/BOLZANO NTS Italy. is theheadquarters of Towerhigh City andit Bolzano isthe42-meter- The tallest buildingin Matteo Vegetti - WHERE THEEMPLOYEES SOMETIMES SEA LEVEL, ONEFINDS THEALPINE LEVEL, SEA (German, Italian, English). by NTS inBolzano 3 this certiﬁcation since 2016. highest quality. NTS Italy holds and customer satisfaction ofthe Stands for expertise, support CISCO GOLD Ploner.Matthias Il dolce far molto: L'AVANTI languagesare spoken LAKES OFTHEULTENLAKES VALLEY, celebrates itsproud In 2021,NTS ITALY AT AT GET THEIRINSPIRATIONGET 10 YEARS! 2000 AFTER ACOLDAFTER DIP. METERS ABOVE METERS 59 TEAM FACTS SUCCESS STORY SUCCESS STORY FRUITFUL EYE- HE WHO SOWS WAN, CONTACT WITH NTS WILL REAP SD-WAN

Markas was founded in Bolzano and is now operating in four countries. In its Walterscheid delivers innovation that is considered milestones in agricultural technology. sector of the industry, Markas is considered the market leader. That is exactly The Walterscheid engineers achieve their targets to enable an eﬃcient, convenient and secure the reason why this service provider relies on a strong partner like NTS. operation not only by themselves, but also with NTS and Cisco SD-WAN. Words by: Photo by: Words by: Kunigunde Weissenegger Photos by: Martina Jaider Harald Müller, Daniela Haag Screenshot Video

With video conferencing tools, Markas relies on Markas is proud to include schools, uni- The 101-year old company Walterscheid, versities, hospitals, nursing homes as well high quality solutions. which is a part of the international Wal- as businesses and hotels throughout Eu- terscheid Powertrain Group, is the world’s rope as their customers. The company has leading supplier of agricultural power- » THE PERFORMANCE IS more than 9,000 employees and boasts an train and tractor attachment systems. For THE ACHILLES’ HEEL impressive 35 years of experience. As an a long time, the company had been look- international all-round service provider, ing for an implementation partner in the OF MANY NETWORKS « ,Markas is the market leader in the clean- əŁƂĹƙśƍŁǔǴƙƿſǔŁĲŤƍƙƂƙŜǺ؆¿ŤũǇǴĖǇƍƙǔ Christian Mutschlechner ing and catering, housekeeping and logis- an easy challenge: It had to be a partner IT Director, Walterscheid tics sectors. The headquarters are in Bolza- that would be able to support Waltersch- At minimum distance and at ƍƙĖƍĹǔŤŁũƿƙɇĲŁǇĖƿŁǴũǔŤũƍŁǺŁǇŤƙǔƙś eid during the global roll-out of the net- eye level: IT Director Christian ǔŤŁx¿²ƙɇĲŁ׺ǴŤũĲŤũǇĖƂǇƙƂƙĲĖǔŁĹũƍǔŤŁ work projects, but it was equally impor- Mutschlechner and NTS Systems same neighbourhood. » THE SOLUTION OF THE tant that the partner had a local presence Engineer Manual Lanz. and that projects could be planned locally. es with several locations that are geo- We talked to Walter Sester, the CIO (Chief PROBLEMS IN FOCUS: ٓ¿ƙĹĖǺ׺ ĖɜŁƿ ǺŁĖƿǇ ƙś ĲƙƂƂĖıƙƿĖǔũƙƍ׺ ǴŁ graphically far apart, as in the case of ƙś vĖƿſĖǇ׺ ĖƍĹ ǔƙ 24 HOURS, 7 DAYS A WEEK. « are able to say that we have found that ÞĖƂǔŁƿǇĲŤŁũĹ؆²ƙƋŁƙśǔŤŁıŁƍŁəǔǇĖƿŁĖƍ اVƍśƙƿƋĖǔũƙƍ ɇĲŁƿ Ivan Sommacal, the manager in charge of Walter Sester, NTS is the ideal partner which is techni- increased redundancy, an enhanced per- IT infrastructure at Markas: CIO Chief Information Oﬃcer, cally highly competent and we can rely on formance and a reduction of the com- and Ivan Sommacal, NTS during project realization in every plexity of the network control – just to Why do you work with NTS? who oversees aspect,” explains Christian Mutschlech- name a few. It was important for us to take on board the IT infrastructure ner, IT Director at Walterscheid. a partner which can be trusted. A smooth 100% INDEPENDENT OF THE INTERNET SERVICE PROVIDER cooperation was a basic requirement for FACTS ¿ŤŁƂũƍſĖŜŁƙśǔŤŁvũĲƿƙǇƙɜƂƙǜĹǔƙǔŤŁ the realization of our integrated collabo- Walterscheid corporate network was one Thanks to NTS, respectively Cisco for be- FACTS -ration solution. NTS and Cisco completely ƙś ǔŤŁ əƿǇǔ ſŁǺ ǔĖǇſǇ śƙƿ x¿²؆ ɜŁƿ ĹǜŁ ũƍŜǔŤŁƋĖƿſŁǔƂŁĖĹŁƿ׺ĖƍŁɇĲũŁƍǔ׺ũƍǔŁƂ year of foundation: 1985 ²ƙɜǴĖƿŁؾ%Ł- ƂũŜŁƍǔĖƍĹɛŁǹũıƂŁǇƙƂǜǔũƙƍǴũǔŤǔŤŁĹŁĲũ- founded in 1919 byئ ĲƙƍǳũƍĲŁĹ ǜǇǴũǔŤ ǔŤŁũƿ ƙɆŁƿŁĹ ǇƙƂǜǔũƙƍ׺ What does the future hold? ĲƙƍǇũĹŁƿĖǔũƙƍ׺ ²%ؾÞx ǴĖǇĲŤƙǇŁƍśƙƿ sive technical advantage of being Jean Walterscheidاespecially with regards to user friendli- We assume that smart working will in- employees: more than 9,000 əƍŁĹÞũĹŁƿŁĖxŁǔǴƙƿſ -ness and aesthetics. crease substantially in line with sustaina- annual revenue: ǔŤŁ ǇũǔŁ ƍŁǔǴƙƿſ؆ ıƿũŁś ŁǹƼƂĖƍĖǔũƙƍ׹ completely independent from the inter- since the beginning headquar (ũǇĖĲƙƋƼǜǔŁƿ net service provider was successfully im- tered in Lohmar (near CologneاÞxئbility. The collaboration platform by Cisco 262 million Euros ÞũĹŁƿŁĖxŁǔǴƙƿſ Where are the challenges? facilitates work tremendously and it is 3 times voted ‘Great Place to network that stretches over a large geo- ƼƂŁƋŁƍǔŁĹ؆¿ŤǜǇ׺ǔŤŁĲƙƍǔƿƙƂƙśǔŤŁÞxǇ Walterscheid GmbH is the world In the odd event of a problem, NTS is very productive. A lot can be managed on Work’ amongst the 50 best ŜƿĖƼŤũĲĖƂĖƿŁĖĲƙƋƼĖƿŁĹǔƙlx؆¿ŤŁĖƼ- was entirely brought back into the com- market leader for agricultural immediately present and can meet the the road from the notebook. This is very employers in Italy ƼŁĖƂƙś²%ؾÞxũǇıĖǇŁĹƙƍǔŤŁśĖĲǔǔŤĖǔ ƼĖƍǺ؆¿ŤũǇũƍĲƿŁĖǇŁǇǔŤŁɛŁǹũıũƂũǔǺśƙƿśǜ- and harvesting technology high expectations of Markas. We think big ŁɆŁĲǔũǳŁĖƍĹǇǜǇǔĖũƍĖıƂŁ؆HƙƿũƍǇǔĖƍĲŁ׺ĖǇ 2-times ‘European Business ǇŁǳŁƿĖƂ ƼŤǺǇũĲĖƂ Þx ĲƙƍƍŁĲǔũƙƍǇ ĖƿŁ ture adaptions. The continuously in- Walterscheid GmbH is a part and we work hard – from Munich via Vien- a video conferencing tool, one shall not Awards’ amongst the best combined in a logical network. Thus, a creased amount of business critical, of the Walterscheid Powertrain na all the way to Brindisi and, who knows, underestimate the human aspect besides employers of Europe ƼƿũƙƿũǔũȄĖǔũƙƍƙśǔŤŁĹĖǔĖǔƿĖɇĲũǇƋĖĹŁ cloud-based applications and the de- Group with 2,200 employees -in future in other countries as well. What the high quality, as non-verbal communi- ƼƙǇǇũıƂŁ؆¿ŤŁǇǴũǔĲŤǔƙĖǇƙɜǴĖƿŁĹŁəƍŁĹ ƋĖƍĹǇƙƍĲƙƿƼƙƿĖǔŁÞxǇĖƿŁĲŤĖƂƂŁƍŜ impresses us mainly, is the solution-ori- cation takes over communication from a ÞxؾĖƿĲŤũǔŁĲǔǜƿŁ ƼƿƙǳũĹŁǇ ƋĖƍǺ ıŁƍŁ- ing for any corporate IT – challenges that .ŁƍǔŁĹĖƼƼƿƙĖĲŤƙɆŁƿŁĹıǺx¿²؆ certain point onwards. əǔǇŁǇƼŁĲũĖƂƂǺśƙƿĹŁĲŁƍǔƿĖƂũȄŁĹıǜǇũƍŁǇǇ- NTS take on gladly

60 61 SUCCESS STORY On top with the best! In 2019, NTS achieved the second rank in the category ‘IT overall’

FROM VACANCY TO and the ﬁrst rank in the province of Styria. y

AN OPEN SPACE WITH NTS r

SEARCHING o

a f s i t a s n u = 1 , The Social Activation Hub BASIS Vinschgau Venosta in the Western part of South Tyrol FOR TALENTS d oo g ery = v (Province of Trentino-Alto Adige) is striving for the regional and social development in Rating: 5 the areas of economy, culture, education and community with active support by NTS. Beatrix Ortner, Head of HR, talks about targets, problems and Words by: Kunigunde Weissenegger Photos by: BASIS Vinschgau Venosta » WE GLADLY WOULD wishes when searching for new heroes for the NTS team. TAKE A LITTLE BIT MORE, Words by: Photos by: Daniela Haag & Beatrix Ortner NTS BUT WE ARE VERY PROUD OF 12% GIRL POWER IN BASIS Vinschgau Venosta wants to take on existing competences, interpret global ENGINEERING! « trends and establish creative potentials at What are the challenges for a recrui- Beatrix Ortner, Head of HR the interface of modern economy, infor- ter in the IT industry? And do you mal education, contemporary art and so- have to follow unconventional paths cio-cultural evolvement. The Cross Inno- here as well? vation Center is the intersection for the Beatrix Ortner: There is hardly any recognition and the distribution of industry that is met by so many recruit- knowledge and it is promoting qualita- ing challenges as the IT. The severe lack tive hands-on experience with pupils, Connected to the world even in of specialists – in Europe, there are about specialists, companies and communities. a rural area, thanks to NTS. 1 million IT experts missing, 10,000 of them in Austria alone and about 120,000 REVIVAL OF VACANCY » WITH NTS, BASIS in Germany – and the advancing digitali- ǔ əƿǇǔ׺ ǔŤŁ ũĹŁĖ ĲƿŁĖǔŁĹ ǔŤŁ ũƍũǔũĖƂ ǇŁŁĹ VINSCHGAU VENOSTA zation is tremendously increasing the that landed on fertile soil and that is now demand for them. One could easily talk growing thanks to the support of NTS: HAS HAD A TRUSTWORTHY about a ‘war for IT talents’ that is impos- sent ourselves to the young talents as an The search for the best BASIS Vinschgau Venosta is a compre- PARTNER FOR A SUSTAINABLE sible to win with conventional recruiting exciting company. Thus, future employ- hensive subsequent-use project of the methods. The traditional rules of recruit- ees can be recruited via internships or at job and career fairs. former supply building of the Drusus NETWORK ARCHITECTURE FACTS ing are not valid anymore, because we practical trainings. Besides this, it is also army barracks in Schlanders in the Vin- are working in an industry in which com- a lot of fun. FROM THE VERY BEGINNING « schgau Valley in the Western part of South name: BASIS Vinschgau Venosta panies apply to the IT experts and not the ǺƿƙƂ؆VǔũǇǔŤŁƋĖũƍƼǜƿƼƙǇŁƙśǔŤũǇəŁƂĹ Hannes Goetsch, location: the former Drusus army other way round! Active sourcing with Which kind of employees are NTS¿ Project Management & Strategy, test lab, to knowingly bring together eco- barracks, Katscher Strasse 97, the help of social media channels paired looking for? What is the shared link BASIS Vinschgau Venosta nomy, culture, education and social cohe- Schlanders, South Tyrol (Province with a strong brand of the employer is across all departments? sion. It is the aim to strengthen personal of Trentino-Alto Adige), Italy becoming a prerequisite. BO: We are looking for people that are initiative, enthusiasm and responsibility foundation: 2017 very dedicated, that can be motivated in order to facilitate, form and stabilize area: 2,300 m² on 2 ﬂoors with Thus, a good employer branding is easily and that are ready to work and act cross-sectoral development processes. 8 modules (workshops, studios, becoming a factor for success? independently. We are looking for team BO: Absolutely. For an employer, it is players that want to contribute to the BASIS AND NTS labs, function rooms, co-working, co-living, project residence, social very important to have a professional success and growth of NTS with their NTS, amongst other local companies, is to the world in a reliable and structured room, lecture rooms) as well as a presentation in order to attract IT ex- positive attitude and who are also highly very open to this project and has identi- matter. Therefore, the valley can be at- gallery and terrace perts that already have an established motivated. It is very important for NTS əŁĹǔŤĖǔũǔũǇƍŁĲŁǇǇĖƿǺǔƙǔĖſŁƙƍĲŤĖƂƂŁƍ- tractive for founder initiatives, start-ups USP: ﬁrst social activity hub in career, but also to recruit young talents. to have a respectful, honest and open ges and to invest step-by-step in joint de- and freelancers alike. Interesting deve- a former army barracks in a To win over these talents, one must communication, to share information velopment and innovation. In order to lopment possibilities present themselves peripheral space in Italy ideally put the appropriate actions in and to be transparent. In brief: We are fully compensate for the disadvantage of to businesses and there is a free area as a place during their education. To attend ƂƙƙſũƍŜśƙƿƼŁƙƼƂŁǔŤĖǔəǔǴŁƂƂũƍǔƙǔŤŁ the location of the Vinschgau Valley, BA- channel for niche cultures and for civilian recruiting days of various educational team of NTS and that adopt the positive SIS Vinschgau Venosta must be connected involvement. institutions is a good opportunity to pre- ‘spirit’.

62 63 REPORTAGE SUPERHEROES IN THE BACKGROUND

» DO NOT CALL US 3.5 million monitoring events per year, orders by A CALL CENTER. « the second, up to one’s ears in adrenalin: One night with the troubleshooters in the OC of NTS. NTS Man, Center Director of Superheroes Words by: Michael Samec Photos by: Marija Kanizaj 10 PM

Server failure in Cape Town! The whole company stands still:

When you monitor networks of 80 cus- Now every second counts! tomers with more than 14,000 devices around the globe with live- monitoring, something is always happening some- MIDNIGHT where. A power failure in Florida, faulty FACTS hardware in Cape Town – and the system Not even halftime, comes to a standstill. At the same time, 85 employees but already more an alarm is received at the Operations Center at NTS. More than half of the 26 employees in the than 500 calls received. 5 AM alarms must be considered as critical. NTS-OC 24 ¿ŤŁǺ ƋǜǇǔ ıŁ ƿŁĲǔũəŁĹ ũƍ Ė ǳŁƿǺ ǇŤƙƿǔ 500 customers to look after, time. Even after 10 hours of pure out of them 80 customers in pressure: Competent, live monitoring with 14,000 “TWENTYFOURSEVEN” concentrated and friendly. devices Dominik Zeiler is one of the 26 NTS em- 230,000 service clicks ployees that work on the frontline in the roughly every 5 minutes ƍŁƿǳŁĲŁƍǔŁƿǔŤĖǔũǇǇǔĖɆŁĹթի،ծ؆VǔũǇ²Ėǔؾ 66 million check results ǜƿĹĖǺ׺ ծ׹ժէ §v؆¿ŤŁ թժؾǺŁĖƿ ƙƂĹ ǇǔĖƿǔŁĹ per day ŤũǇ ǔǴŁƂǳŁؾŤƙǜƿ ǇŤũɜ ŤĖƂś Ėƍ Ťƙǜƿ ĖŜƙ؆ 2.2 million monitoring HƿƙƋǔŤŁıŁŜũƍƍũƍŜƙśǔŤŁǇŤũɜ׺ũǔ٘ǇŁǳũ - events per year ĹŁƍǔǔŤĖǔũǔǴũƂƂƍƙǔıŁĖĲǜǇŤǺŻƙı؆VƍśĖĲǔ׺ 50,000 job tickets per year it is a task of permanently being on the ball under tremendous time pressure. vŁǇǇĖŜŁǇĖƿŁƿŁĲŁũǳŁĹıǺǔŤŁĹƙȄŁƍ؆VǔũǇ -ƙƋũƍũſ٘ǇǔĖǇſǔƙŜŁǔĖƍũĹŁĖƙśǔŤŁƿŁ% ported errors. He has a couple of seconds -and occasionally two or three minutes needs to be done, organize replacement Ǵƙƿſ ƼƂĖƍǇ ɛũĲſŁƿ׺ ƍƙ ƿŁĹ ƂĖƋƼǇ ǔŤĖǔ heroes in the background’. Their self for it and he needs to judge the critical- devices, send an NTS technician… Every ǇǜĹĹŁƍƂǺɛĖǇŤĖƍĹŁǇƼŁĲũĖƂƂǺƍƙǇũƿŁƍǇ ĲƙƍəĹŁƍǔǇƂƙŜĖƍǇǔĖǔŁǇ׹ٓxŁǳŁƿĲĖƂƂǜǇĖ ”!ƍŁǇǇƙśĖƍũƍĲũĹŁƍǔ׺əƍĹĖƼƼƿƙĖĲŤŁǇśƙƿ second counts here. or similar devices. “We don’t have some- call center the solutions or forward it to his thing like a command control center and colleagues that are on standby for fur- Despite the enormous time pressure, we also don’t need it. That is all mostly ǺǔŤŁǔũƋŁ%ƙƋũƍũſǴĖǇəƍĖƂƂǺƿŁƂũŁǳŁĹ ther processing. They will dissect the in- there is no visible rush. The specialists for show,” chuckles Wolfgang Moser, from his duty at 7 o’clock the next morn- cident by using their intellect as a scalpel. work on their computers quietly and are Head of OC and thus master of 85 SOC ing, more than 1,000 messages were re- The diagnosis is followed by the required fully concentrated. Generally, every- employees, from 81 countries, which are ĲŁũǳŁĹĹǜƿũƍŜǔŤĖǔǇŤũɜ؆¿ŤŁƍŤŁŜŁǔǇƿũĹ ƙƼŁƿĖǔũƙƍǇ׹xƙǔũśǺũƍŜǔŤŁĲƙƋƼĖƍǺǔŁĲŤ- thing appears to be very normal. No located in Graz, Vienna and Klagenfurt of his adrenalin in the gym in order to be nicians, to guide them through what large wall screens where dazzling net- and Leipzig. He likes to call them ‘super- able to fall asleep.

64 65 OC SHOOTING On the same wavelength in the NTS engineering team: More than 200 employees at the behest of WE CAN BE HEROES “RELAX, WE CARE”. FOREVER AND EVER

Duck-S right in the center A slightly diﬀerent recruiting campaign for the OC: Who needs as best supporting act. supermodels that pass auditions when you have the best superheroes in your own company? So… what does glitter, make-up, chlorophyll and shakes have in common with bits and bytes? We answered these questions within a day, IT ENGINEER@NTS OC together with the photographers of Lupi Spuma – with pictures, GROW IT emotions, creative craziness and lots of fun. IT ENGINEER@NTS OC Photos by: Lupi Spuma

After the make-up - PLAY IT STYLE IT before the session.

IT ENGINEER@NTS OC IT ENGINEER@NTS OC

Code 2 skin: Binary tattoos are part of the game. KICK IT SHAKE IT

IT ENGINEER@NTS OC IT ENGINEER@NTS OC

The Best of the Props from the NTS give-away pool. Ground control to NTS base: “RELAX, WE CARE”. Cyclist Michael Strasser’s impressive performance: 23,000 kilometer and Even in Tyrol, the birthday bell rings 185,000 meters of 10 times: Happy Birthday altitude.

Marc Gassert is demonstrating why perseverance is rewarded and not the start.

‘Mister ski jump’ Toni Innauer NTS EVENT explains how you can reinvent yourself, but still remain 7 IT FORUM with both feet ﬁrmly on the ground.

The perfect mixture in Tyrol: Sunny reception A blend of know-how from for 290 guests from the sports, visionary future thinking West of Austria, and diverse lectures. Switzerland, Liechten- On November 21st, 2019 NTS stein and South Tyrol. You can only be strong together. NTS is rejoicing Tyrol celebrated its 9th forum, together with its manufacturing partners. but also the 10th anniversary of the company. A packed audience at Happy Birthday! the 9th 7 IT Forum in Igls. Photos by: Atelier Hohlrieder

Explaining complex matters in a simple way? WhoWhatHow does the job.

After the forum, the celebration to mark 69 10 years of NTS in Tyrol followed. NTS EVENT SUPER- FORUM21

Around 250 guests assembled in the ‘Center of Smart Production’ Orchids are blossoming when at the University of Applied Sciences ideas spring. The first NTS (FH Joanneum) in Kapfenberg. SUPERFORUM21 took place on April 17th, 2019 in the orchid world ‘Raffein’ in Gargazon. Many guests and partners Good talks in a listened to inspiring lectures florid environment: about the technological and “We owe each computer and each Thomas Bartl of NTS digital future. NTS EVENT and moderator cell phone to the landing on the Photos by: Stol OnTour moon.”This is how physicist Werner Klaus Egger NTS SUPERTALK Gruber comments the development of digitalization.

What does the future bring for the working world and production? Around 250 guests as well as the IT who’s who assembled in the ‘Center of Smart Production’ at the University of Applied Sciences (FH Joanneum) in Kapfenberg. Photos by: photoworkers.at

Dorothea Wierer is inspiring as a The face of Italian biathlon: multiple medal winner of the Olympic “Doro” Wierer has already celebrated Games and the World Championships. several world championship titles.

“Each trend results in a countertrend,” Exciting exchange on the dais about the future of digita- is a thesis of the trend researcher lization as well as the further development in Austria. Oona Horx-Strathern. Networking, orchids, sport and Radiant faces at the ﬁrst IT are a perfect ﬁt at NTS ITALY. Superforum21 in Italy. GRAPHIC Key messages, contexts and facts captured live by a pen: MEMORIES WhoWhatHow creates graphic memories.

72 73 OUR CUSTOMERS TRADE / FOOD / INDUSTRY / PRODUCTION AN EXTRACT OF THE REFERENCES AND A TOUR THROUGH THE INDUSTRY

EDUCATION / HEALTH / FINANCE / ORGANIZATIONS / ENERGY LEIPZIG www.nts.eu

AUGSBURG VIENNAVIENNA

SWITZERLAND

NTS CHINA