ARRIVAL AND DEPARTURE INFORMATION COASTAL 01.04.2020-31.05.2020

DEAR GUEST,

This document will provide you with information about your arrival and departure and transfer services available.

In , , Tromsø, and most transfers are included in your package if you have booked our arrival and de- parture package. For further information please refer to your booking confirmation. If your booking doesn’t include any transfers you are still able to participate/book some of the transfers as outlined.

If transfers for your voyage in Norway are already included in your travel arrangements, please present the transfer voucher that was enclosed with your travel documents to the bus driver. Transfers outside our scheduled transfers have to be arranged independently and are at your own expense. All transfers are marked with a “Hurtigruten Transfer Service” sign.

We wish you a pleasant journey!

Flights CHECK-IN CHECKED BAGGAGE ALLOWANCE We recommend being at the airport for check-in at least 2-2,5 hrs before departure. Internet and/or self-service kiosk check-in may be available Airline Code Economy class Business class Baggage depending on which airline you are travelling with. Please log on to the airline website using the flight reference number on your booking confir- British BA 23 kgs Club Europe 2 bags at 32 kgs mation to access flight information, updates, request special services like Airways meals, wheelchairs or seat reservation and to check-in online where pos- sible. KLM KL 1 bag at 23 kgs n / a n/a

Your flight tickets are electronic, no further documents will be sent to you. Norwegian DY 2 bags at 20 kgs* n/ a n/a Some code share flights are operated by a different carrier than the one Air shown on your itinerary. Please retain the luggage tag issued at check-in until after you have collected your luggage. SAS SK 1 bag at 23 kgs SAS Plus 2 bags at 23 kgs

LUGGAGE THROUGH CHECK-IN * If flights are booked with Hurtigruten If you have a connecting flight to Norway with an onward flight to an- other destination in Norway, you can take your hand luggage directly to Any excess baggage must be paid upon check-in or you can pre-pay it on the gate mentioned on your boarding pass. Due to possible gate changes, the airlines website, which might be cheaper than paying at the airport. please double check your gate number at the transfer desk and listen for Any single piece of luggage weighing over 32kgs will not be accepted for announcements and check the arrival/departure board at the airport. carriage.

Your Checked luggage will be checked through to your final destination. If you are holding separate tickets on different airlines it is usually not possi- CHECKED BAGGAGE ALLOWANCE ble to check luggage through. Check-in staff will advise you whether lug- FOR UK CHARTER FLIGHTS gage may be checked through or not. Airline Code Economy class Business class Baggage BAGGAGE INFORMATION Titan ZT 20 kgs n/a n/a

CABIN BAGGAGE ALLOWANCE

Airline Code Economy class Business class Baggage

British 1 bag at 23 kgs, 1 bag at 23 kgs, BA Club Europe Airways 56x45x25 cm 56x45x25 cm

1 bag at 12 kgs, Europe 2 bags KLM KL 55x25x35 cm Business Cl ass at 55x35x25 cm

Norwegian 1 bag at 10 kgs, DY n/a n/a Air 55x40x23 cm 1 bag at 8 kgs, 1 bag at 8 kgs, SAS SK SAS Plus 55x40x23 cm 55x40x23 cm TRANSFER TO THE AIRPORT VIA RAILWAY STATION

Transfers STOPS ALL YEAR Radisson Blu Royal Bergen Hotel BERGEN 09:00, 11:00, 13:00, (short walk to Clarion Collection HURTIGRUTEN TERMINAL IN BERGEN 15:00, 16:00, 17:00 Havnekontoret Hotel) Hurtigruten Terminal Nøstegaten 30 First Hotel Marin 09:05, 11:05, 13:05, N-5010 Bergen (stop for Thon Hotel Rosenkrantz) 15:05, 16:05, 17:05

09:15, 11:15, 13:15, OPENING HOURS ALL YEAR Clarion Hotel Admiral 15:15, 16:15, 17:15 MON-FRI from 08:00 SAT-SUN from 11:00 TRANSFER FROM THE HURTIGRUTEN TERMINAL Luggage storage from 12:30 - TO THE HOTEL / RAILWAY STATION / AIRPORT Check-In from 15:00 Please take your luggage and follow the signs that guide you out of the terminal. The bus is marked with your next destination (hotel/station/ Cabins available from 18:00 airport).

The latest arrival time is 30 minutes before ship departure. The safety You can also purchase a ticket from the travel guide on board your Hurti- briefing will be conducted on board while the ship is in port. gruten ship. Outside the period 01 Apr - 31 Oct the transfers are only avail- able to customers who have pre-booked them prior to commencing their In the terminal there is a seating area, a drinks machine and 25 lock- tour as the buses only operate when booked in advance. ers for passengers to use. The luggage lockers are not operated by Hurtigruten and there is no change machine in the terminal. Costs: 30.00 TRANSFER FROM THE RAILWAY STATION NOK (3x10.00 NOK coins). - TO THE HURTIGRUTEN TERMINAL / HOTEL

TRANSFER FROM THE AIRPORT As you disembark the , exit the railway station under the archway to - TO THE HURTIGRUTEN TERMINAL /HOTEL your right. The Hurtigruten Transfer Service Bus will be waiting outside. (Please do NOT go to the central bus station). When leaving the airport please follow the signs for the Hurtigruten trans- fer buses and go to bus stand no. A4 that is located in front of the arrival hall. Transfers will take approximately 30-45 mins. STOPS ALL YEAR Radisson Blu Royal Bergen Hotel 15:15 TRANSFER SCHEDULE (ALL YEAR*) (opposite Clarion Collection (for arrivals by train at 14:57) Havnekontoret Hotel) 10:30 / 12:00 / 13:00 / 14:00 / 15:00 / 16:15 / 17:15 / 18:30 (18:45 during winter season, Nov-Mar) First Hotel Marin 19:15 (for (stop for Thon Hotel Rosenkrantz) arrivals by train at 18:55) Please also see the timetable displayed in the arrival hall of the airport Clarion Hotel Admiral next to the exit of domestic flights. These transfers are only available to customers who have pre-booked them *On May 17th (Norwegian National Day) transfers will be only provided prior to commencing their tour, as the buses only operate when booked in from 15:00. advance.

STOPS TRONDHEIM TRANSFER FROM THE AIRPORT Hurtigruten quay, Radisson Blu Royal Bergen Hotel (Opposite Clarion - TO THE HOTEL Collection Havnekontoret Hotel), First Hotel Marin (stop for Thon Hotel Rosenkrantz), Clarion Hotel Admiral The official airport express bus is operating from Trondheim Airport to the City Center, Radisson Blu Royal Garden Trondheim/Clarion Collection Grand Olav and Clarion Hotel Trondheim. The official timetable applies: www.vaernesekspressen.no. Please purchase the ticket on the bus. NOTE (FOR EARLY FLIGHT ARRIVALS FROM THE UK): If your flight arrival time is before 08:00 or after 19:00 an individual transfer will TRANSFER FROM THE HOTEL be arranged for you. Please look for our driver in the arrivals hall with a Hurtigruten Transfer Service. Hurtigruten sign. - TO THE RAILWAY STATION TRANSFER FROM THE HOTEL TO THE HURTIGRUTEN TERMINAL STOPS ALL YEAR STOPS ALL YEAR Clarion Hotel Trondheim Radisson Blu Royal Bergen Hotel Clarion Collection Hotel Grand Olav 7:40 (short walk to Clarion Collection 15:00 17:00 Radisson Blu Royal Garden Havnekontoret Hotel) First Hotel Marin 15:05 17:05 (stop for Thon Hotel Rosenkrantz) Clarion Hotel Admiral 15:15 17:15

Please ensure you are ready outside your hotel with your luggage no later than 10 minutes prior to the departure time. - TO THE AIRPORT TROMSØ

STOPS ALL YEAR TRANSFER TO/FROM THE AIRPORT - TO/FROM THE HOTELS/CITY CENTRE Clarion Hotel Trondheim 08:40 The official airport bus „Bussring“ that takes you to hotels in the city cen- tre leaves approx. every 30 minutes and is coordinated with flight arrival Please ensure you are ready outside your hotel with your luggage no lat- times. The timetable varies on weekends. Please look out for red busses er than 10 minutes prior to the departure time. Buses only operate when that leave in front of the arrival hall of the airport. The bus stop „Prostne- booked in advance. set“ is the closest one for the Hurtigruten Terminal (www.bussring.no).

- TO THE HURTIGRUTEN QUAY Please ensure you are ready outside your hotel with your luggage no later For the short transfer from the hotels or railway station to the Hurtigruten than 10 minutes prior to the departure time. The provider for pre-booked pier we recommend to take a taxi or bus line 46. For full time table please Hurtigruten tickets for Bussring is Tide Buss AS. Please present your see www.atb.no transfer voucher that was enclosed with your travel documents to the driv- er. Tickets can be also purchased on the airport express bus. TRANSFER FROM THE HURTIGRUTEN QUAY - TO THE RAILWAY STATION

TRANSFER SCHEDULE (ALL YEAR) KIRKENES Departure time 07:30 TRANSFER FROM THE AIRPORT - TO THE HURTIGRUTEN QUAY / HOTEL TRANSFER FROM THE HURTIGRUTEN QUAY Transfers are by the official airport bus and depart after each flight arrival - TO THE AIRPORT until approximately 20:10. Transfers will take approximately 30 mins. The TRANSFER SCHEDULE (ALL YEAR) official timetable applies: www.flybussen.no. Departure time 08:30 STOPS (ALL YEAR) STOPS ON DEMAND AT FOLLOWING HOTELS Hurtigruten quay (for flights arriving in the morning) Thon Hotel Kirkenes Radisson Blu Royal Garden Scandic Kirkenes Clarion Hotel Trondheim Clarion Collection Hotel Grand Olav TRANSFER FROM THE HURTIGRUTEN QUAY - TO THE HOTEL / AIRPORT Busses only operate when booked in advance. If you have not pre-booked these transfers, please contact the travel guide on board your Hurtigruten The transfer bus departing from the Hurtigruten quay is operated by ship. Depending on availability you might be able to purchase a transfer Boreal. ticket onboard. STOPS ALL YEAR Thon Hotel Kirkenes, Scandic 09:15 PLATINUM GUESTS PRIVATE AIRPORT TRANSFERS Kirkenes and then on to the airport. IN BERGEN AND TRONDHEIM If there is a large number of passengers, there will be several buses de- TO/FROM THE HURTIGRUTEN TERMINAL /HOTEL parting to different destinations. Please ensure that you board the correct Meet & greet by an English-speaking driver and transfer with a private coach. car/taxi to the Hurtigruten Terminal or your hotel in Bergen/Trondheim or in reverse order. Exclusively for PLATINUM guests travelling on one of TRANSFER FROM THE HOTEL Hurtigruten Classic Voyages. - TO THE AIRPORT Your transfer from the Thon Hotel or Scandic Kirkenes Hotel will be by the FROM BERGEN/TRONDHEIM AIRPORT: Please look out for a official airport bus (Flybussen) and the official timetable applies. Transfers Hurtigruten sign and your name in the arrival hall of the airport. Your will take approximately 30 mins. The bus departure times are coordinat- driver will take you to the private car. ed with the flight departure times. Please check the bus schedule with the hotel reception. FROM HOTELS IN BERGEN/TRONDHEIM: The pick-up time from the hotel will always be three hours before your flight departure time. The driver will meet you in the hotel lobby. - TO THE HURTIGRUTEN QUAY The transfer bus departing from the to the Hurtigruten quay is operated FROM HURTIGRUTEN PIER: Please look out for a Hurtigruten sign and by Boreal. your name when leaving the ship. Your driver will take you to the private car. STOPS ALL YEAR Thon Hotel Kirkenes, Scandic This transfer pick-up information also applies to guests using wheelchairs. 11:00 Private transfers and wheelchair transfers can only be pre-booked. Kirkenes Hotel Please always confirm the above times with hotel reception in case of any last minute changes. OSLO TRANSFER FROM THE HOTEL - TO THE AIRPORT TRANSFER FROM THE AIRPORT Flybussen starts each service to Oslo airport at Radisson BLU - TO (CENTRAL TRAIN STATION) Hotel, the next stop is at Olavs Plass and from there directly to Oslo Bus The official airport bus (Flybussen Airport Express) stops in front of the Terminal bus platform 9 (subject to changes) for Clarion Hotel The Hub, terminal and leaves every 20 minutes from platform 11 (bus line FB2 and Comfort Hotel Karl Johan, Thon Hotel Terminus, Comfort Hotel Grand FB5). Busses arrive at Oslo Bus Terminal, and is located next to the Oslo Central, Thon Hotel Opera. Central Station. Airport transfers will take approximately 55 mins. The lat- est timetable is available at www.flybussen.no/oslo. Important note: All information is subject to change. Please check your - TO YOUR HOTEL travel documents for the final transfer schedule. Please note that transfers Please exit at Bussterminalen for Clarion Hotel The Hub, Comfort Hotel will only operate as shown in above timetables. In case of missed services, Karl Johan, Thon Hotel Terminus, Comfort Hotel Grand Central, Thon alternative transfers cannot be guaranteed. Consequential costs, like taxi, Hotel Opera and at the final bus stop for Radisson BLU Scandinavia Hotel. are at the customers´ expense. Please ask the bus driver where to exit when staying at other hotels.

ALTERNATIVE TRANSFER / (FORMER- LY KNOWN AS NSB RAIL) The Oslo Airport Express Train (Flytoget) and Vy (formerly known as NSB) trains leave from inside the Oslo Airport terminal building 70 me- tres to the right after leaving the custom area in the arrival hall. The train takes you downtown in 20 minutes and leaves every 10 - 20 minutes. Tickets can be purchased at the ticket vending machines or at the ticket desks.

Emergency contact information In the event of an emergency or urgent assistance while traveling to and from your voyage, please contact + 44 33 08 08 18 84

Hurtigruten AS: P.O. Box 6144, N-9291 Tromsø Booking: [email protected]

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