Fundação La Caixa
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”la Caixa” Annual Report Trust, social commitment and excellence in service 2009 ”la Caixa” GROUP HIGHLIGHTS Financial Information CHANGE Figures in millions of euros 2009 2008 AMOUNT % Balance Sheet Total assets 271,873 260,827 11,046 4.2 Total Banking Business volume 415,825 414,123 1,702 0.4 Loans and credits, gross 178,026 176,423 1,603 0.9 Total customer funds 237,799 237,700 99 0.0 Investee portfolio: Market value of listed companies 20,118 14,691 5,427 36.9 Unrealised gains on listed companies 3,945 1,026 2,919 284.5 Income Statement Net interest income 3,932 3,508 424 12.1 Recurring gross income 7,187 6,752 435 6.4 Recurring net operating income 3,622 3,223 399 12.3 Recurring profit after tax 2,004 2,317 (313) (13.5) Recurring profit attributable to the ”la Caixa” Group 1,710 2,052 (342) (16.7) Net extraordinary profit (200) (250) 50 Profit attributable to the ”la Caixa” Group 1,510 1,802 (292) (16.2) Efficiency and Profitability Recurring efficiency ratio (Administrative expenses / Gross income) 42.9% 45.2% (2.3) ROE (Recurring attributable profit / Average own funds) 11.3% 14.8% (3.5) ROA (Net recurring profit / Average total assets) 0.8% 1.0% (0.2) RORWA (Net recurring profit / Risk-weighted assets) 1.6% 2.0% (0.4) Risk Management NPL ratio 3.42% 2.48% 0.94 NPL coverage ratio 62% 66% (4) NPL coverage ratio including mortgage collateral 127% 129% (2) ”la Caixa” Liquidity 21,208 22,262 (1,054) (4.7) Capital Adequacy - BIS II Core capital 8.7% 8.8% (0.1) Tier 1 10.4% 10.1% 0.3 Capital ratio (BIS II ratio) 11.0% 11.0% 0.0 Own funds 16,696 15,619 1,077 6.9 Eligible capital 17,251 15,802 1,449 9.2 Surplus capital 4,667 4,260 407 9.6 Risk-weighted assets (RWA) 157,300 144,272 13,028 9.0 Commercial activity and resources (number) Employees – ”la Caixa” 24,944 25,335 (391) (1.5) – ”la Caixa” Group 27,505 27,818 (313) (1.1) Branches 5,326 5,530 (204) (3.7) Self-service terminals 7,951 8,113 (162) (2.0) Cards in circulation – ”la Caixa” 10,293,683 10,344,006 (50,323) (0.5) POS terminals 167,993 171,631 (3,638) (2.1) Línea Abierta – ”la Caixa” internet channel – Total customers 6,020,192 5,544,092 476,100 8.6 – Users 2,964,355 2,667,358 296,997 11.1 Caixamóvil customers – Mobile banking channel 1,415,533 941,603 473,930 50.0 Corporate Responsibility Direct contribution of ”la Caixa” operations to Spain’s GDP 0.49% 0.42% 0.07 Diversity: % men / women employed 53/47 54/46 Number of projects financed in line with the Equator Principles 65 64 1 1.5 Number of employees taking part in the Corporate Volunteer programme 3,061 2,538 523 20.6 Number of microloans granted 32,008 20,641 11,367 55.1 Welfare Projects Welfare Projects budget 2010 Millions of euros % Social programmes 356 71.2 Environmental and scientific programmes 62 12.4 Cultural programmes 55 11.0 Educational and research programmes 27 50.4 Total 500 100 2009 ”la Caixa” Annual Report Trust, social commitment and excellence in service IDENTIFICATION PARTICULARS CAJA DE AHORROS Y PENSIONES DE BARCELONA, ”LA CAIXA”, was established on 27 July 1990 by the merger of Caja de Ahorros y Monte de Piedad de Barcelona, founded in 1844, and Caja de Pensiones para la Vejez y de Ahorros de Cataluña y Baleares, founded in 1904. It is registered under number 1 in the Register of Catalan Savings Banks of the Directorate-General of Financial Policy of the Department of Economy and Finance of the Catalonia Autonomous Community Government. On 16 November 1990, it was entered under number 3003 in the Barcelona Mercantile Register, in volume 20,397, page 1, sheet B-5614, first entry. It is registered with code number 2100 in the Bank of Spain’s Special Register of General Popular Savings Banks. The Bylaws of ”la Caixa” were approved by the Department of Economy and Finance of the Catalonia Autonomous Community Government and may be examined by that Department, at the Bank of Spain or at the Mercantile Registry. The Board of Directors calls the Annual General Assembly to be held during the first half of the calendar year. The notice of the Assembly is published in the «Boletín Oficial del Estado» (Official State Gazette), in the «Diario Oficial de la Generalitat de Cataluña» (Official Journal of the Catalonia Autonomous Community Government) and in at least one newspaper with a wide circulation in the area of operations of the Institution, in the period and under the terms established in the Bylaws of ”la Caixa”. In addition, an Extraordinary General Assembly may be called whenever deemed fit, as provided in the Bylaws, in the same terms and conditions as those set forth for the Annual General Assembly. ”la Caixa” is a member of the Savings Banks Deposit Guarantee Fund. CAJA DE AHORROS Y PENSIONES DE BARCELONA - ”la Caixa” Avenida Diagonal, 621-629. 08028 Barcelona, Spain Telephone: (34) 93 404 60 00 Fax: (34) 93 339 57 03 Telex: 52623-CAVEA E and 50321-CAIX E Website www.laCaixa.es CONTENTS The ”la Caixa” Group in 2009 5 ”la Caixa” Annual Report 13 Corporate Governance of ”la Caixa” 15 The ”la Caixa” Group 29 Strategic Keys 30 2009 Financial Report of the ”la Caixa” Group 33 1. High-quality profits in 2009 36 1.1. Business growth coupled with good profits and conservative write-downs 36 1.2. Positive margin evolution through efficiency and high returns 38 1.3. Welfare Projects 44 1.4. Business segment reporting 45 2. Great commercial capacity: the strength of the banking business 47 2.1. Sustained and balanced growth in banking activity 47 2.2. Customer base: the core of the business 51 2.3. Commercial network and human resources: cornerstones 57 2.4. Multi-channel management: an ongoing relationship with customers 59 2.5. Payment methods: a distinctive offering 63 2.6. Innovation in customer services 64 2.7. Quality and customer service: the groundwork for the future 68 2.8. Supporting the business: ”la Caixa” subsidiaries 69 3. Investee portfolio 71 3.1. Criteria CaixaCorp: Internationalising and diversifying income 71 3.2. Venture capital and financing for entrepreneurs 78 3.3. Active management of the ”la Caixa” Group’s investee portfolio 79 4. Active risk management 81 4.1. Comprehensive risk management at the heart of strategy 81 4.2. Credit risk 85 4.3. Managing the risk in balance sheet positions 97 4.4. Managing liquidity risk 102 4.5. Managing operational risk 104 4.6. Regulatory compliance risk management 106 5. High financial strength 107 5.1. Excellent liquidity levels 107 5.2. Excellent capital adequacy levels 108 5.3. ”la Caixa” Group ratings in the AA range 110 Report on ”la Caixa” Corporate Responsibility 113 1. Our values, our continuing commitment 114 2. ”la Caixa” with entrepreneurs 115 3. Trust 117 4. Excellence in service 118 5. Social Commitment 121 ”la Caixa” Welfare Projects 2009 Annual Report 127 Social Programmes 129 Educational Programmes 147 Science, Research and Environment Programmes 151 Cultural Programmes 159 2009 Data of ”la Caixa” Welfare Projects 171 2009 ”la Caixa” Annual Report Isidro Fainé Chairman I Juan María Nin President and CEO 2009 ”la Caixa” Annual Report 4 THE ”la Caixa” GROUP iN 2009 Financial bottom line: quality and consolidation of the financial strengths, the outcomes of a year of strong commercial activity The activity of the ”la Caixa” Group in 2009 was hit by the economic and financial crisis, with volatile financial markets, plummeting interest rates, a slowdown in activity and employment, a rise in non-performing loans and stiff competition in the banking industry. Against this backdrop, the intense commercial activity undertaken by ”la Caixa” with respect to its 10.5 million customers proved successful, strengthening its leading position with increased market shares. The banking business volume managed rose to EUR 415,825 million thanks to the great commercial strength of the Group, which includes 27,505 employees, 5,326 branches and 7,951 ATMs, and its leadership in online banking, mobile banking and payment systems. The sustained increase in income and the stringent cost-containment policy resulted in a 12.3% increase in recurring net operating income which, after recognition of substantial provisions, placed the recurring profit attributable to the Group at EUR 1,710 million in 2009. In accordance with its strategy of utmost prudence, ”la Caixa” allocated in full its net extraordinary gains of EUR 249 million to extraordinary provisions for contingencies. Also, with a proactive vision, it recognised an additional post-tax provision of EUR 200 million for the future management of the business. The total profit attributable to the Group amounted to EUR 1,510 million. The contained NPL ratio of 3.42%, much below the 5.08% ratio for the Spanish financial system, and the high NPL coverage ratio of 62% (127% including mortgage collateral), continued to evidence the quality of the lending portfolio. Also, the general credit loss allowance stood at EUR 1,835 million, ensuring a high degree of financial soundness against a backdrop of adverse outlooks. Hence, the balanced growth and the quality of profits, combined with conservative risk management policies, consolidated the high liquidity and capital adequacy levels, the financial strengths of ”la Caixa”.