Case Study Application Delivery Management

Claro Micro Focus PPM and ALM Octane combine to secure contin- ued market leadership with value-driven and customer-focused project delivery.

Who is Claro? the organization wanted to create a company- Claro is part of América Móvil. With 280 million wide and value-driven view of projects, rather mobile customers, 29 million fixed broadband than the existing departmental and execution- customers, 33 million fixed lines, and 21 million focused project management. Patricia Trigilio, pay TV customers, it is the largest telecommu- Portfolio Manager at Claro, explains further: “To nications company in Latin America. move to a more agile project management en- vironment we realized we needed help. SAFe 5.0 is a world-leading framework for scaling Customer Centricity through At a Glance Digital Transformation agile across the enterprise. Building our trans- ■ Claro is a company in transformation to be- formation around SAFe gave us a great way to ■ Industry come fully customer-centric. Its strategic empower our individual teams, supported by Telecommunications certification and training. Part of our challenge pillars of network performance, customer ex- ■ perience, innovation, and data-driven focus was that we needed to include traditional and ■ Location directly link to its new push towards digital agile projects in a hybrid project management Brazil transformation. In support of this commitment, environment to reflect our reality.” ■ ■ Challenge Building an agile project management In a large organization such as Claro, moving environment to align with a corporate move to an agile way of working requires cultural “We wanted to associate to digital transformation and increased change and is often a multi-year effort. The customer focus measurable benefits with project strategy had executive support from the start, ■ delivery. To enhance this even more, as it was clear to leadership that this initiative ■ Products and Services we are working to integrate our would help support data-driven decision mak- Micro Focus Project & Portfolio Management ing and improve customer satisfaction to re- (PPM) PPM and ALM Octane solution Micro Focus ALM Octane into a Business Intelligence (BI) main firm market leaders. Trigilio and the team ■ solution so that we can easily create saw the need for cutting-edge software to de- ■ Critical Success Factors liver on this promise. financial dashboards directly linked ++ Integration between PPM and ALM Octane with SAFe compliance to project milestones.” PPM and ALM Octane Provide ++ Scalable, integrated project management with measurable results PATRICIA TRIGILIO Agile and Simplified Scalability ++ BI integration for financial dashboard and Portfolio Manager After an extensive market evaluation, Claro de- strategy reports Claro cided that Micro Focus Project and Portfolio ++ Supports data-driven strategic decision making “The integration between PPM and ALM Octane was simple. Our users don’t need any technical knowledge: they can decide when and how to integrate their projects and just focus on the business value.” Contact us at: PATRICIA TRIGILIO www.microfocus.com Portfolio Manager Claro Like what you read? Share it.

Management (PPM) and Micro Focus ALM model leads to the near future, where all project collaborative attitude. Working with Micro Fo­ Octane provide the ideal combination. PPM initiatives will be synchronized with measurable cus in understanding the potential and strength joins workflows with data to align investment KPI-led benefits. of PPM and ALM Octane confirmed that this is with business strategy. ALM Octane supports the right choice for us. We are confident that agile team collaboration and high quality ap- PPM and ALM Octane did not require any func- our motto of ‘start small but evolve fast’ will plication delivery. Strong integration between tional customization which helps maintain a bring us future success.” the solutions gives Claro the single consistent frequent upgrade schedule. Adopting an estab- view and two-way communications needed for lished and proven methodology, such as SAFe, comprehensive and effective enterprise-wide provides a great kickstart. Because the Micro portfolio and lifecycle management. Focus solutions are fully SAFe compliant, the out-of-the-box processes worked perfectly. Soon a short three-month implementation project was underway. “The integration be- “Our portfolios are structured to align solution tween PPM and ALM Octane was simple,” and strategy with a focus on agile scalability,” says Trigilio. “Our users don’t need any techni- adds Trigilio. “We wanted to associate measur- cal knowledge: they can decide when and how able benefits with project delivery. To enhance to integrate their projects and just focus on the this even more, we are working to integrate our business value.” PPM and ALM Octane solution into a Business Intelligence (BI) solution so that we can easily Claro’s product portfolio was introduced to create financial dashboards directly linked to PPM in an end-to-end process, from idea project milestones. We can also produce strat- through to project completion. Each strategic egy reports providing insight into the financial pillar is represented as a product portfolio in impact of a release date change, or a change PPM. Sub-portfolios represent business ob- in one of our benefits. Having this data at our jectives. Each of these objectives has a sub- fingertips supports strategic decision making.” portfolio with measurable KPIs. These roll into a ‘portfolio epic’, or program, that is synchro- A Strong Partnership is the nized from PPM into ALM Octane. The integra- Key to Success tion between PPM and ALM Octane allows the “Having executive sponsorship really helped business strategy, objectives, schedule mile- bring this issue to the right corporate level,” stones, and KPIs to be managed in PPM, while says Trigilio. “It meant that we could elevate the the execution is managed in ALM Octane. The program without any departmental or business- top-level strategic portfolio provides full visibil- level customizations. This is the only way for us ity of both traditional and agile projects. to deliver the data-driven results we wanted.”

Moving from a scattered agile approach with “Strong partnership was a critical success fac- isolated initiatives, Claro quickly moved to an tor for us,” Trigilio confirms. “We worked closely integrated agile model where multiple projects with our implementation partner Dinamo TI are aligned with a common goal. This scalable and really appreciated their expertise and

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