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Ticket: # 1282280 _____________________________________________________________________________ Ticket: # 1282280 - Extremely Poor Internet Service Date: 10/22/2016 7:27:26 PM City/State/Zip: Shawano, Wisconsin 54166 Company Complaining About: Frontier Communications _____________________________________________________________________________ Description Frontier Communications has been delivering unacceptable service to residents in Richmond, WI for years while continuing to charge high rates for service they cannot provide. The town of Richmond held a public meeting with one of the Wisconsin representatives of the company last week. However, the representative was reluctant to provide information, was dodging questions, and did not take the concerns of their customers seriously. Frontier Communications is not providing advertised speeds and is unwilling to expand operations to resolve the issue. They are also unwilling to reduce bill amounts. _____________________________________________________________________________ Ticket: # 1282354 - T-Mobile towers Date: 10/22/2016 9:05:42 PM City/State/Zip: Atlanta, Georgia 30308 Company Complaining About: T Mobile _____________________________________________________________________________ Description I find it odd that everywhere I go T-Mobile seems to be working in towers in that area I called to complain and they already had their we are working on towers in your area excuse ready but they were telling me about my address in Atlanta in zip code 30308 because that was on file but what they didn't know is I was calling from New York zip code 10345 and that's where my issue was but once I told him where I was well what do you know they are working on towers here too not to mention early this summer I was here and had the same issues and was given the same excuse is they are working on the towers he says there are four towers around me all being worked on at the same time I find that very odd now I'm here paying them for Internet on my phone and on another device and I have zero internet I am paying for nothing _____________________________________________________________________________ Ticket: # 1282460 - DSL speed and reliablity Date: 10/23/2016 12:25:01 AM City/State/Zip: Abita Springs, Louisiana 70420 Company Complaining About: AT&T _____________________________________________________________________________ Description For a number of years I have been paying for a DSL connection from AT&T. At first I paid for a 1.5 Mb connection, but the service was slow and unreliable. Several years ago I increased my connection speed to a 3.0 Mb rate,provided by AT & T. I have a normal connection speed of 0.20 Mb which is too slow to open e-mails. AT&T has tried for years, you can check my account's service record with AT&T, but they have never provided a reliable 3.0 Mb connection. At best I might get 2.75 Mb for a short period, sometimes a day, but under normal conditions my speed averages less than 1.0 Mb and normally 0.20 Mb. Any help with this problem would be greatly appreciated. I attach a speed test I have recorded over the last several days while trying to rectify the issue with AT&T. _____________________________________________________________________________ Ticket: # 1282466 - Re: Re: FCC complaint Date: 10/23/2016 1:04:17 AM City/State/Zip: Cedar Hill, Texas 75104 Company Complaining About: AT&T _____________________________________________________________________________ Description Apparently my complaints keep getting closed by FCC before I get written explaination from ATT. Also. ATT refused to accommodate for my disability during this informal complaint process. I asked for written explanation to accommodate my dyslexia and processing speed challenges. ATT still didn't give me an written explanation of the continued slow downs and inconsistent speeds which continue for both DSL and mobile. DSL- They have yet to explain why my neighbors behind us have access to higher speeds (our home was built 2010 and the neighborhoods behind us were built in 2003 2002). Telecommunications lines are directly behind my home according to our hoa (documents submitted in previous complaint). The telecommunications lines are right behind my home (according to HOA). When talking with ATT rep Jessie E.. stated that he spoke with ATT technician but promised to send a technician to my home. That was not done. Jessie E with ATT did not provide data nor actual explanation in writing why ATT does not offer faster speed for our neighborhood...Yet our neighborhood was the most current neighborhood built. I have sent information on when our neighborhood was built compared to the neighborhood directly behind us (documents submitted in other complaints). ATT statements do not make sense. and are inconsistent. Also ATT has not explained the apparent throttling of my mobile phone. (Documents submitted). This is a follow-up to your previous request #1275835 "Re: FCC complaint" _____________________________________________________________________________ Ticket: # 1282481 - Cox Cable Throttling My Upload Speed Date: 10/23/2016 2:04:55 AM City/State/Zip: Omaha, Nebraska 68164 Company Complaining About: Cox _____________________________________________________________________________ Description FCC, For the past 5+ months I have noticed a horrible difference in my ability to stream to my Twitch channel. It hasn't been until recently, where it has become unbearable that I have to now really take action against this after doing months of research. I've noticed, intermittently my download speed is getting noticably smaller, to the point of where I'm sometimes under 1mb/s for my upload speed when I am DEFINITELY paying for more, way more than that. I am not entirely sure what upload speed I am paying for at the moment as I had it changed about a year or so ago as well, but it's definitely more around the 7-12mb/s ballpark, I know for a fact that it is supposed to be over 5mb/s because that was what it was at previously until I upgraded my package. When I am not using my upload speed(s) at a high degree, my internet connection is generally fairly alright. However, the second I try to do any type of activity that uses upload speeds, my speeds drop. Below are screenshots of speedtests I have ran today regarding my issue. Screenshot of test ran before any streaming (b) (6) Screenshot of test during stream (b) (6) Screenshot of test 4-5 minutes after ending stream (b) (6) Screenshot of test about 7-8 after previous test, no stream running (b) (6) Seperate screenshot from a different test while streaming (b) (6) It doesn't seem to happen intermittently, rather it happens whenever I start to do anything demanding like uploading videos/live-streaming. It also recently started happening as previously (I've lived at this address for over 2 years) I have never once had an issue regarding this, and I've kept my settings the same for years in my OBS software (streaming software). I cannot even attempt to stream at a bitrate of 1,000 without dropping frames every other second. I have completely reformatted my gaming PC to ensure there was no malware/viruses in the computer and it still will not stream correctly. I live alone and do not share my internet with ANYONE, and I turn it off on my mobile devices prior to streaming. It is getting rather frustrating as at first I thought it would go away, but five months later it has yet to leave. It happens at ANY time of the day I attempt to use my upload speeds, I have tested it from the morning, to the afternoon, to the evening, and even at 2-3AM and it still happens. I then talked to one of my friends who is also a popular (one of the most popular streamers on Twitch.tv actually) who also lives local and is a Cox cable customer and he not only told me he had the SAME EXACT ISSUE THAT STARTED AT THE SAME EXACT TIME AS ME, but he also sent me a link that he posted in regarding the issue showing that I'm not alone in having this fight with Cox Communications. I pay to have a better internet connection than the one I am being provided with. Below is the Reddit thread regarding the issue, you will see over 15+ people some of which are some of the highest paid Twitch streamers averaging over $100,000 to stream and they were also affected the same time, the same way as me. https://www.reddit.com/r/Twitch/comments/4cmxau/cox_is_throttling_customers_who_stream_on_twit ch/ I am not paying for my higher upload speeds to have my upload speeds being "throttled," when it is clear as day that they are. I am paying for a higher upload speed than I am getting, and this issue needs to be resolved ASAP as the Twitch streaming feature is something that I do gain an income with --- Frankly, I've lived long enough putting my max bitrate at 6-800 just to stream while having the WORST quality possible which results in horrid packet loss. I have done all the necessary steps, tests, tracerroutes, and procedures to ensure that the problem is NOT a hardware issue on my end. My PC is built to handle about 10x more CPU processing than I am currently trying to utilize to stream (I only have my stream, and my game open as the only running processes when I stream.) This issue NEEDS TO GET RESOLVED IMMEDIATELY or I will be seeking the proper legal channels as my contract is not being met by Cox Communications. _____________________________________________________________________________ Ticket: # 1282489 - Comcast data caps Date: 10/23/2016 3:27:23 AM City/State/Zip: Portland, Oregon 97005 Company Complaining About: Comcast _____________________________________________________________________________ Description Comcast is implementing data caps in Portland, OR USA come November.
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