DOCSLIB.ORG

Ticket: # 1282280

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text

Load more

  1022
Copy Link
_____________________________________________________________________________ Ticket: # 1282280 - Extremely Poor Internet Service Date: 10/22/2016 7:27:26 PM City/State/Zip: Shawano, Wisconsin 54166 Company Complaining About: Frontier Communications _____________________________________________________________________________ Description Frontier Communications has been delivering unacceptable service to residents in Richmond, WI for years while continuing to charge high rates for service they cannot provide. The town of Richmond held a public meeting with one of the Wisconsin representatives of the company last week. However, the representative was reluctant to provide information, was dodging questions, and did not take the concerns of their customers seriously. Frontier Communications is not providing advertised speeds and is unwilling to expand operations to resolve the issue. They are also unwilling to reduce bill amounts. _____________________________________________________________________________ Ticket: # 1282354 - T-Mobile towers Date: 10/22/2016 9:05:42 PM City/State/Zip: Atlanta, Georgia 30308 Company Complaining About: T Mobile _____________________________________________________________________________ Description I find it odd that everywhere I go T-Mobile seems to be working in towers in that area I called to complain and they already had their we are working on towers in your area excuse ready but they were telling me about my address in Atlanta in zip code 30308 because that was on file but what they didn't know is I was calling from New York zip code 10345 and that's where my issue was but once I told him where I was well what do you know they are working on towers here too not to mention early this summer I was here and had the same issues and was given the same excuse is they are working on the towers he says there are four towers around me all being worked on at the same time I find that very odd now I'm here paying them for Internet on my phone and on another device and I have zero internet I am paying for nothing _____________________________________________________________________________ Ticket: # 1282460 - DSL speed and reliablity Date: 10/23/2016 12:25:01 AM City/State/Zip: Abita Springs, Louisiana 70420 Company Complaining About: AT&T _____________________________________________________________________________ Description For a number of years I have been paying for a DSL connection from AT&T. At first I paid for a 1.5 Mb connection, but the service was slow and unreliable. Several years ago I increased my connection speed to a 3.0 Mb rate,provided by AT & T. I have a normal connection speed of 0.20 Mb which is too slow to open e-mails. AT&T has tried for years, you can check my account's service record with AT&T, but they have never provided a reliable 3.0 Mb connection. At best I might get 2.75 Mb for a short period, sometimes a day, but under normal conditions my speed averages less than 1.0 Mb and normally 0.20 Mb. Any help with this problem would be greatly appreciated. I attach a speed test I have recorded over the last several days while trying to rectify the issue with AT&T. _____________________________________________________________________________ Ticket: # 1282466 - Re: Re: FCC complaint Date: 10/23/2016 1:04:17 AM City/State/Zip: Cedar Hill, Texas 75104 Company Complaining About: AT&T _____________________________________________________________________________ Description Apparently my complaints keep getting closed by FCC before I get written explaination from ATT. Also. ATT refused to accommodate for my disability during this informal complaint process. I asked for written explanation to accommodate my dyslexia and processing speed challenges. ATT still didn't give me an written explanation of the continued slow downs and inconsistent speeds which continue for both DSL and mobile. DSL- They have yet to explain why my neighbors behind us have access to higher speeds (our home was built 2010 and the neighborhoods behind us were built in 2003 2002). Telecommunications lines are directly behind my home according to our hoa (documents submitted in previous complaint). The telecommunications lines are right behind my home (according to HOA). When talking with ATT rep Jessie E.. stated that he spoke with ATT technician but promised to send a technician to my home. That was not done. Jessie E with ATT did not provide data nor actual explanation in writing why ATT does not offer faster speed for our neighborhood...Yet our neighborhood was the most current neighborhood built. I have sent information on when our neighborhood was built compared to the neighborhood directly behind us (documents submitted in other complaints). ATT statements do not make sense. and are inconsistent. Also ATT has not explained the apparent throttling of my mobile phone. (Documents submitted). This is a follow-up to your previous request #1275835 "Re: FCC complaint" _____________________________________________________________________________ Ticket: # 1282481 - Cox Cable Throttling My Upload Speed Date: 10/23/2016 2:04:55 AM City/State/Zip: Omaha, Nebraska 68164 Company Complaining About: Cox _____________________________________________________________________________ Description FCC, For the past 5+ months I have noticed a horrible difference in my ability to stream to my Twitch channel. It hasn't been until recently, where it has become unbearable that I have to now really take action against this after doing months of research. I've noticed, intermittently my download speed is getting noticably smaller, to the point of where I'm sometimes under 1mb/s for my upload speed when I am DEFINITELY paying for more, way more than that. I am not entirely sure what upload speed I am paying for at the moment as I had it changed about a year or so ago as well, but it's definitely more around the 7-12mb/s ballpark, I know for a fact that it is supposed to be over 5mb/s because that was what it was at previously until I upgraded my package. When I am not using my upload speed(s) at a high degree, my internet connection is generally fairly alright. However, the second I try to do any type of activity that uses upload speeds, my speeds drop. Below are screenshots of speedtests I have ran today regarding my issue. Screenshot of test ran before any streaming (b) (6) Screenshot of test during stream (b) (6) Screenshot of test 4-5 minutes after ending stream (b) (6) Screenshot of test about 7-8 after previous test, no stream running (b) (6) Seperate screenshot from a different test while streaming (b) (6) It doesn't seem to happen intermittently, rather it happens whenever I start to do anything demanding like uploading videos/live-streaming. It also recently started happening as previously (I've lived at this address for over 2 years) I have never once had an issue regarding this, and I've kept my settings the same for years in my OBS software (streaming software). I cannot even attempt to stream at a bitrate of 1,000 without dropping frames every other second. I have completely reformatted my gaming PC to ensure there was no malware/viruses in the computer and it still will not stream correctly. I live alone and do not share my internet with ANYONE, and I turn it off on my mobile devices prior to streaming. It is getting rather frustrating as at first I thought it would go away, but five months later it has yet to leave. It happens at ANY time of the day I attempt to use my upload speeds, I have tested it from the morning, to the afternoon, to the evening, and even at 2-3AM and it still happens. I then talked to one of my friends who is also a popular (one of the most popular streamers on Twitch.tv actually) who also lives local and is a Cox cable customer and he not only told me he had the SAME EXACT ISSUE THAT STARTED AT THE SAME EXACT TIME AS ME, but he also sent me a link that he posted in regarding the issue showing that I'm not alone in having this fight with Cox Communications. I pay to have a better internet connection than the one I am being provided with. Below is the Reddit thread regarding the issue, you will see over 15+ people some of which are some of the highest paid Twitch streamers averaging over $100,000 to stream and they were also affected the same time, the same way as me. https://www.reddit.com/r/Twitch/comments/4cmxau/cox_is_throttling_customers_who_stream_on_twit ch/ I am not paying for my higher upload speeds to have my upload speeds being "throttled," when it is clear as day that they are. I am paying for a higher upload speed than I am getting, and this issue needs to be resolved ASAP as the Twitch streaming feature is something that I do gain an income with --- Frankly, I've lived long enough putting my max bitrate at 6-800 just to stream while having the WORST quality possible which results in horrid packet loss. I have done all the necessary steps, tests, tracerroutes, and procedures to ensure that the problem is NOT a hardware issue on my end. My PC is built to handle about 10x more CPU processing than I am currently trying to utilize to stream (I only have my stream, and my game open as the only running processes when I stream.) This issue NEEDS TO GET RESOLVED IMMEDIATELY or I will be seeking the proper legal channels as my contract is not being met by Cox Communications. _____________________________________________________________________________ Ticket: # 1282489 - Comcast data caps Date: 10/23/2016 3:27:23 AM City/State/Zip: Portland, Oregon 97005 Company Complaining About: Comcast _____________________________________________________________________________ Description Comcast is implementing data caps in Portland, OR USA come November.
Recommended publications
  • Cincinnati Bell-Hawaiian Telcom Merger Receives Hawaii PUC

    Cincinnati Bell-Hawaiian Telcom Merger Receives Hawaii PUC

    Cincinnati Bell-Hawaiian Telcom Merger Receives Hawaiʻi PUC Approval CINCINNATI and HONOLULU, May 4, 2018 – Cincinnati Bell Inc. (NYSE: CBB) (the “Company”) announced that it has received unanimous approval from the Hawaiʻi Public Utilities Commission (“PUC” or the “Commission”) with respect to its pending acquisition of Honolulu-based Hawaiian Telcom (NASDAQ: HCOM), the leading integrated communications provider serving Hawaiʻi and the state’s fiber-centric technology leader. In approving the merger, the Commission concludes that net benefits will result from the transaction. “We greatly appreciate the support of the Hawaiʻi PUC and are pleased that the Commission has acknowledged that our combination with Hawaiian Telcom is expected to bring benefits to Hawaiʻi consumers as we continue to invest in next-generation fiber,” said Leigh Fox, President and Chief Executive Officer of Cincinnati Bell. “This marks a key milestone as we work to create a stronger communications and technology company that builds upon the complementary strengths of Cincinnati Bell and Hawaiian Telcom, allowing us to deliver more competitive products and services to customers.” The combination, previously announced on July 10, 2017, will accelerate Cincinnati Bell’s overarching strategy to create a diversified and balanced revenue mix by expanding the Company’s high-speed, high- bandwidth fiber optic network while building a complementary IT solutions and cloud services business. By leveraging Hawaiian Telcom’s local knowledge and continuing to invest in its deep fiber infrastructure, the combined company will be well-positioned to capitalize on the growing demand for strategic fiber offerings. Hawaiʻi PUC approval satisfies one of the conditions for the closing of the transaction.
  • Mediacom Channel Lineup

    Mediacom Channel Lineup

    768 HLN HD tve ** 248 FOX uine Network tve * 770 Paramount Network HD tve ** 769 truTV HD tve ** 253 VICLAND tve * 771 Comed Central HD tve ** 771 Comed Central HD tve ** 271 Invetigation Dicover tve * 772 MTV HD tve ** 772 MTV HD tve ** 273 National Geographic Channel 773 VH1 HD tve ** Channel 775 CMT HD tve ** tve * 774 T HD tve ** 777 Nickelodeon HD tve ** 277 Newmax* 775 CMT HD tve ** 778 Dine Channel HD tve ** 292 Hallmark Movie & Mterie* 776 Freeform HD tve ** Lineup 296 DIY Network tve * 777 Nickelodeon HD tve ** Variet TV 401 FXX tve * 778 Dine Channel HD tve ** Duuque, IA (include Local TV) 408 F1 tve * 779 Hallmark Channel HD tve ** 24 Lifetime tve † 503 IFC tve * 25 PN tve † 504 Lifetime Movie tve * port & Information Digital 26 PN2 tve † 506 FX Movie Channel tve * Pak^ tve † 641 undance TV tve * 27 NC port Chicago 128 loomerg tve tve † 659 Tenni Channel HD** 28 A& 167 RID TV tve † 660 FXX HD tve ** 29 ravo 172 FOX College port Atlantic tve tve † 662 C port Network HD tve ** 30 AMC 173 FOX College port Central tve tve † 665 F2 HD tve ** 31 TLC 174 FOX College port Pacific tve ffective Januar 27, 2021 tve † 668 Marquee port Network HD** 32 Hitor 175 Olmpic Channel tve tve † 671 VICLAND HD tve ** 33 CNN 177 portman Channel 34 HLN tve † 672 Invetigation Dicover HD † 178 PNU tve Local TV 119 KIIN-DT3 (IPTV P) WORLD 35 MNC tve † tve ** † 181 PN Claic (include Digital Muic) 123 Mediacom Main treet 36 FOX New tve † 675 FOX uine Network HD † 182 MG Network 1 Mediacom On Demand^ 124 KCRG-DT6 Circle 37 CNC tve † tve ** † 185 Y Network
  • Hawaiian Telcom Terms of Service for Residential Customers

    Hawaiian Telcom Terms of Service for Residential Customers

    Hawaiian Telcom Terms of Service & Acceptable Use Policy Hawaiian Telcom Terms of Service and Acceptable Use Policy For Residential Customers WELCOME TO HAWAIIAN TELCOM. THESE TERMS OF SERVICE AND ACCEPTABLE USE POLICY FOR RESIDENTIAL CUSTOMERS (“TERMS OF SERVICE”) CONTAIN IMPORTANT REQUIREMENTS REGARDING YOUR USE OF HAWAIIAN TELCOM'S HIGH SPEED INTERNET ACCESS SERVICES AND YOUR RELATIONSHIP WITH HAWAIIAN TELCOM AND ITS THIRD PARTY SUPPLIERS. READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AS WELL AS THOSE OF HAWAIIAN TELCOM. 1. These Terms of Service are entered into by and between the subscriber ("you", "your", or "Subscriber") and Hawaiian Telcom Services Company, Inc. or its affiliate providers of this Agreement ("Hawaiian Telcom", "us" or "we"). Any terms or conditions included on any Service Quotation(s) ("Quotation"), Work Order, Service Agreement, point-of-sale purchase receipt, E-SIGN recording of a non-written contract, Promotional Offer Terms and Conditions, Broadband Policy, Acceptable Use Policy (attached as Appendix A), or Privacy Policy are incorporated into and made a part of these Terms of Service, which collectively form the Agreement between you and Hawaiian Telcom (the “Agreement”). The Agreement sets forth the terms and conditions under which you agree to use the Service (defined below), and under which Hawaiian Telcom agrees to provide the Service to you. By accessing and using the Service, you represent and agree that you have read, understand, and consent to be bound by the Agreement. If you do not consent to be bound by the Agreement, you must not use the Service or register as a subscriber of the Service, and must promptly call the Hawaiian Telcom customer service at (808) 643-3456 or (877)482-2211 to cancel the Service.
  • World of Warcraft Online Manual

    World of Warcraft Online Manual

    Game Experience May Change During Online Play WOWz 9/11/04 4:02 PM Page 2 Copyright ©2004 by Blizzard Entertainment. All rights reserved. The use of this software product is subject to the terms of the enclosed End User License Agreement. You must accept the End User License Agreement before you can use the product. Use of World of Warcraft, is subject to your acceptance of the World of Warcraft® Terms of Use Agreement. World of Warcraft, Warcraft and Blizzard Entertainment are trademarks or registered trademarks of Blizzard Entertainment in the U.S. and/or other countries.Windows and DirectX are trademarks or registered trademarks of Microsoft Corporation in the U.S. and/or other countries. Pentium is a registered trademark of Intel Corporation. Power Macintosh is a registered trademark of Apple Computer, Inc. Dolby and the double-D symbol are trademarks of Dolby Laboratory. Monotype is a trademark of Agfa Monotype Limited registered in the U.S. Patent and Trademark ® Office and certain other jurisdictions. Arial is a trademark of The Monotype Corporation registered in the U.S. Patent and Trademark Office and certain other jurisdictions. ITC Friz Quadrata is a trademark of The International Typeface Corporation which may be registered in certain jurisdictions. All other trademarks are the property of their respective owners. Uses high-quality DivX® Video. DivX® and the DivX® Video logo are trademarks of DivXNetworks, Inc. and are used under license. All rights reserved. AMD, the AMD logo, and combinations thereof are trademarks of Advanced Micro Devices, Inc All ATI product and product feature names and logos, including ATI, the ATI Logo, and RADEON are trademarks and / or registered trademarks of ATI Technologies Inc.
  • FCC-06-11A1.Pdf

    FCC-06-11A1.Pdf

    Federal Communications Commission FCC 06-11 Before the FEDERAL COMMUNICATIONS COMMISSION WASHINGTON, D.C. 20554 In the Matter of ) ) Annual Assessment of the Status of Competition ) MB Docket No. 05-255 in the Market for the Delivery of Video ) Programming ) TWELFTH ANNUAL REPORT Adopted: February 10, 2006 Released: March 3, 2006 Comment Date: April 3, 2006 Reply Comment Date: April 18, 2006 By the Commission: Chairman Martin, Commissioners Copps, Adelstein, and Tate issuing separate statements. TABLE OF CONTENTS Heading Paragraph # I. INTRODUCTION.................................................................................................................................. 1 A. Scope of this Report......................................................................................................................... 2 B. Summary.......................................................................................................................................... 4 1. The Current State of Competition: 2005 ................................................................................... 4 2. General Findings ....................................................................................................................... 6 3. Specific Findings....................................................................................................................... 8 II. COMPETITORS IN THE MARKET FOR THE DELIVERY OF VIDEO PROGRAMMING ......... 27 A. Cable Television Service ..............................................................................................................
  • Impact of Broadband Speed and Price on Small Businesses

    Impact of Broadband Speed and Price on Small Businesses

    The Impact of Broadband Speed and Price on Small Business by Columbia Telecommunications Corporation Kensington, MD 20895 for under contract number SBAHQ-09-C-0050 Release Date: November 2010 This contract was developed under a contract with the Small Business Administration, Office of Advocacy, and contains information and analysis that was reviewed by officials of the Office of Advocacy. However, the final conclusions of the report do not necessarily reflect the views of the Office of Advocacy. Contents 1. Executive Summary ............................................................................................................................. 1 1.1. Purpose ........................................................................................................................................ 1 1.2. Key Observations Regarding the U.S. Internet Market ............................................................... 1 1.3. Policy Recommendations and Considerations ............................................................................. 3 2. Report Definitions and Data Gathering ................................................................................................ 5 2.1. Defining Broadband .................................................................................................................... 5 2.2. Survey Development, Distribution, and Analysis ....................................................................... 6 3. Understanding the U.S. Broadband Market Today .............................................................................
  • Charter Business White Paper Social Media Marketing for the Small Business Environment

    Charter Business White Paper Social Media Marketing for the Small Business Environment

    Charter Business White Paper Social Media Marketing for the Small Business Environment Special Report from “ThisisCable” for Business “ThisIsCable” for Business Reports are designed to demonstrate how new technologies enabled by cable providers help small business owners and managers address key challenges, solve problems and achieve mission critical objectives. More resources can be found at thisiscable.com/business. In the Web 2.0 era, first generation e-commerce tactics are no longer enough to deliver the winning edge. Today, organizations of all sizes are looking for new ways to unleash the power of the Internet. and the next new frontier is the realm of social media. Social media runs the gamut from social networking sites like Facebook and MySpace to microblogging forums like Twitter, to including collaboration, low barriers to entry (in cost as well as usability), and the ability to edit and revise content in real time. At this early stage in the social media marketing lifecycle, there are few wellmarked routes and even fewer rules of the road. Even next level. A new survey conducted by email marketing provider StrongMail found that half of all businesses plan to increase their email and social media marketing budgets in 2011, while 43 percent plan to maintain current levels. “As marketers head into 2011, they are focused on increasing subscriber engagement through increased relevancy and automat- ing lifecycle communications,” says Ryan Deutsch, vice president of strategic services at StrongMail. “While it’s clear that mar- The “2011 Marketing Trends” survey reveals that email marketing (65 percent) and social media (57 percent) will be the top areas of marketing investment in 2011.
  • Liberty Cable Negligence & Malpractice Intaling Cables

    Liberty Cable Negligence & Malpractice Intaling Cables

    _____________________________________________________________________________ Ticket: # 1898235 - Liberty Cable Negligence & Malpractice intaling cables Date: 9/1/2017 12:05:20 PM City/State/Zip: San Juan, Puerto Rico 00926 Company Complaining About: Liberty Cable _____________________________________________________________________________ Description Liberty Cable install cable in 2 Sky Tower Bldg., which is negligent & Incompetent. 1st., they drill Cold Join. I told them it was wrong. Hence they move it in top of the cold join. The cable holds water between cable and wall hence humidity in Apt., is bound cause extensive damage in this hurricane season. I asked administration why they do not want to hold Liberty Cable responsible. No answer.., this is not transparent and I asked administration and board if they they were paid or gift. It is the only reason I can think for them to Hinder. _____________________________________________________________________________ Ticket: # 1917159 - Complaint against WKAQ Channel 2 and WAPA Channel 4 Date: 9/12/2017 12:15:44 PM City/State/Zip: San Juan, Puerto Rico 00907 Company Complaining About: Wkaq Channel 2 (telemundo) Wapa Channel 4 _____________________________________________________________________________ Description During the broadcast of emergency information by the Governor of Puerto Rico and the government of the territory of Puerto Rico during the passing of Hurricane IRMA Category 5, WKAQ Channel 2 and WAPA Channel 4 refused and cut the transmission when the governor was going to deliver
  • Vanishing Starlight by David Clarkson

    Vanishing Starlight by David Clarkson

    Multicultural characters in tragic conflict during the 1950s. Vanishing Starlight By David Clarkson Order the book from the publisher Booklocker.com https://www.booklocker.com/p/books/2579.html?s=pdf or from your favorite neighborhood or online bookstore. Copyright © 2006-2020 David Clarkson ISBN: 978-1-59113-990-4 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, recording or otherwise, without the prior written permission of the author. Printed in the United States of America. All characters and events depicted in this novel are fictitious, except: (1) The portrayal of Elvis Presley’s actual appearance in Paris, Texas, is based on documentation provided by The Paris News, to which the author extends heartfelt thanks; and by eye-witness accounts. (2) The depictions of Alexander White Neville are based on archival data and on the author’s recollections. (3) Descriptions of the 1916 fire and of the 1893 lynching, two events that occurred in Paris, Texas, are taken from a cross section of sources; they are historically factual. (4) The football games, including all players named, were both witnessed and researched by the author. (5) The lunch counter scene that took place in Dallas, Texas, April 25, 1960, is derivative of a true incident. Any similarities to other happenings, and to other persons, living or dead, are purely coincidental. Booklocker.com, Inc. 2020 Prologue: Meteors Retrospect. The night of falling stars. At four hours before dawn, the vast arc of heaven burst aflame.
  • Telecommunication Provider 5Linx Accessline Communications ACN Communications Services, Inc

    Telecommunication Provider 5Linx Accessline Communications ACN Communications Services, Inc

    Telecommunication Provider 5Linx Accessline Communications ACN Communications Services, Inc. AmeriVision Communications, Inc. dba Affinity 4 and Lifeline Communications Airnex Communications, Inc. Allvoi Americatel Corporation ANPI Business, LLC fka Zone Telecom, LLC AT Conference, Inc. AT&T Corp. BA Telecom, Inc. BBG Communications, Inc. Billing Concepts, Inc. (Refered us to AT&T as provider) Birch Telcom of the West Inc. dba Birch Communications BullsEye Telecom Cbeyond Communications LLC Century Link Communications Cincinnati Bell Any Distance Consumer Cellular Convergia Cox California Telecom, LLC Cricket Communications, Inc./AT&T Mobility Earthlink Business, LLC ‐ Earthlink, LLC ‐ Earthlink, Inc. Enhanced Communications Network INC. E. / Everything Wireless First Communications Flash Wireless Globalstar USA LLC Granite Telecommunications LLC GreatCall, Inc. dba Jitterbug IBM Global Network Systems IDT Domestic Telecom inContact, Inc. Intellicall Operator Services Intelafone LLC Intermedia Voice Services I‐Wireless LDMI Telecommunications, Inc. Level 3 Communications LightYear Network Solutions Lingo, Inc Los Angeles SMSA Limited Partnership Matrix Telecom, Inc. Mitel Net Solutions Page 1 of 2 Telecommunication Provider MCI Communications Services, Inc. Mpower Communications Corp. Network Innovations New Cingular Wireless PCS LLC NTT Docomo USA Nextel of California nexVortex, Inc. Nobel Tel, LLC OnStar LLC Ooma, Inc. Opex Communications, Inc. Pacific Bell Telephone Company PAETEC Communications Payment One Corp Phone.com, Inc. Pioneer Telephone PNG Telecommunications, Inc. Primus Telecommunications Ready Wireless SBC Long Distance, LLC Securus Technologies, Inc. Sonic Telecom, LLC Sprint Communications Company, L.P. Sprint Nextel/Spectrum Sprint Telephony PCS, LP Talk America, Inc. Telscape Communications, Inc. TING Globalinx Enterprise, Inc. fka Tri‐M Communications, Inc. T‐Mobile West LLC Metro PCS California, LLC Total Call International, Inc.
  • In the United States District Court for the District of Puerto Rico

    In the United States District Court for the District of Puerto Rico

    IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF PUERTO RICO STEELHEAD LICENSING LLC, Plaintiff, Civil Num.________________ v. TRIAL BY JURY DEMANDED CLARO PUERTO RICO, PUERTO RICO TELEPHONE COMPANY, INC., and TELECOMUNICACIONES DE PUERTO RICO, INC., AMERICA MOVIL S.A.B. de C.V. Defendants. COMPLAINT FOR PATENT INFRINGEMENT Plaintiff Steelhead Licensing LLC (“Steelhead”), by and through its undersigned counsel, for its Complaint against Claro Puerto Rico (“Claro”), Puerto Rico Telephone Company, Inc. (“PRTC”), Telecomunicaciones de Puerto Rico, Inc. (“TELPRI”) and América Móvil S.A.B. d C.V. (“América Móvil”), (collectively, “Defendants”), alleges as follows: NATURE OF THE ACTION 1. This is an action for patent infringement arising under the patent laws of the United States, Title 35 of the United States Code (“U.S.C.”) to prevent and enjoin Defendants from infringing and profiting, in an illegal and unauthorized manner and without authorization and/or consent from Steelhead, from U.S. Patent No. 5,491,834 (the “‘834 Patent”), (attached hereto as Exhibit A) pursuant to 35 U.S.C. §271, and to recover damages, attorneys’ fees, and costs. THE PARTIES 2. Plaintiff Steelhead is a Delaware limited liability with its principal place of business at 222 Delaware Avenue, PO Box 25130, Wilmington, DE 19899. 3. Defendants PRTC and TELPRI are wholly owned by América Móvil and are doing business as Claro, and have offices located in 562 Ponce de León Avenue, San Juan, Puerto Rico 00918. 4. Defendant América Móvil is a company organized in Mexico with its principal place of business at Lago Zurich 245, Colonia Ampliación Granada, México, D.F., C.P.
  • Atlas M11055 Rev 2.Fm

    Atlas M11055 Rev 2.Fm

    ATLAS DVR/PVR 5-DEVICE Universal Remote Control with Learning Control Remoto Universal con Aprendizaje Users Guide Guía del Usuario TABLE OF CONTENTS Introduction . 3 Features and Functions . 4 Key Charts. 5 Device Table . 7 Installing Batteries. 8 Programming Device Control. 8 Programming TV/VCR Combo Control . 10 Searching for Your Code . 11 Checking the Codes . 12 Using Learning . 12 Learning Precautions . 13 Programming a Learned Key . 13 Deleting a Single Learning Key. 14 Deleting All Learned Keys in a Specific Mode . 15 Programming Channel Control Lock . 15 Unlocking Channel Control. 15 Locking Channel Control to CBL. 16 Changing Volume Lock . 16 Unlocking Volume Control for a Single Device (Individual Volume Unlock) . 16 Unlocking All Volume Control (Global Volume Unlock) . 17 Locking Volume Control To One Mode (Global Volume Lock) 17 Programming ID Lock. 18 Programming Tune-In Keys for Specific Channels . 18 Programming a Tune-In Key. 19 Clearing a Tune-In Key . 19 Using the Master Power Key. 20 Programming the Master Power Key . 20 Using the Master Power Key. 20 Clearing the Master Power Key . 21 Re-Assigning Device Keys. 21 Clearing Custom Programming . 22 Troubleshooting . 22 FCC Notice . 23 Additional Information . 24 Índice de Materias . 25 Manufacturer’s Codes (Códigos del Fabricante) . 51 Setup Codes for Audio Amplifiers. 51 Setup Codes for Audio Amp/Tuners . 52 Setup Codes for Miscellaneous Audio . 55 Setup Codes for Cable Boxes/Converters . 55 Setup Codes for DVD Players . 56 Setup Codes for PVRs. 59 Setup Codes for Satellite Receivers . 60 Setup Codes for TVs . 61 Setup Codes for VCRs. 66 Setup Codes for Video Accessories .