DOCSLIB.ORG

Charter Business White Paper Social Media Marketing for the Small Business Environment

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Charter Business White Paper Social Media Marketing for the Small Business Environment Charter Business White Paper Social Media Marketing for the Small Business Environment Special Report from “ThisisCable” for Business “ThisIsCable” for Business Reports are designed to demonstrate how new technologies enabled by cable providers help small business owners and managers address key challenges, solve problems and achieve mission critical objectives. More resources can be found at thisiscable.com/business. In the Web 2.0 era, first generation e-commerce tactics are no longer enough to deliver the winning edge. Today, organizations of all sizes are looking for new ways to unleash the power of the Internet. and the next new frontier is the realm of social media. Social media runs the gamut from social networking sites like Facebook and MySpace to microblogging forums like Twitter, to including collaboration, low barriers to entry (in cost as well as usability), and the ability to edit and revise content in real time. At this early stage in the social media marketing lifecycle, there are few wellmarked routes and even fewer rules of the road. Even next level. A new survey conducted by email marketing provider StrongMail found that half of all businesses plan to increase their email and social media marketing budgets in 2011, while 43 percent plan to maintain current levels. “As marketers head into 2011, they are focused on increasing subscriber engagement through increased relevancy and automat- ing lifecycle communications,” says Ryan Deutsch, vice president of strategic services at StrongMail. “While it’s clear that mar- The “2011 Marketing Trends” survey reveals that email marketing (65 percent) and social media (57 percent) will be the top areas of marketing investment in 2011. The respondents also say they plan to decrease spending on direct mail (36 percent) and Tradeshows/Events (33 percent). This paradigm shift away from traditional marketing strategies like direct mail and tradeshows indicates that businesses place a great deal of value in client engagement and segmentation – two of the primary strengths of social media marketing. Forty-three percent of respondents to the StrongMail survey consider integrating social media and email marketing to be a high priority, and 71 percent plan to integrate their email and social media strategies by the end of 2011. ‘Community, Identity, Stability’ If you disregard the dark subtext, Aldous Huxley’s motto for his “Brave New World” might well fit the social networking revolution. In the 21st century, this is the way your customers interact, collaborate, form communities, influence each another, and, most importantly for businesses, how companies reinforce brand loyalty. building and customerengagement tools. One key reason for the success of social media marketing: it’s where your customers are. According to a survey conducted by Nielsen in April 2010 , social media sites account for three of the world’s most popular online brands – Facebook, YouTube and Wikipedia. Additionally, 22 percent of all time online now is being spent on social net- works and blog sites – an increase of 24 percent over 2009. CharterBusiness.com Charter Business White Paper Social Media Marketing for the Small Business Environment And that time means money. Recent research indicates that social media is having a strong influence on consumer preferences. “It is increasingly on The Internet’s not written in social media that retail brand awareness is established and brand image pencil, it’s written in ink. is built,” explains Ivano Ortis, research director, IDC Retail Insights. “Social – The Social Network networks, blogs, price comparison Web sites, and the like can all be used by retailers of all kinds and sizes to attract and influence customers, to study demand patterns, to improve brand reputation, and finally, to provide cus- —— tomer support.” 22 percent of all time New Trends online now is being IDC researchers found that the innovative nature of social media can turn spent on social media multiple account profiles into an opportunity for retailers to capitalize on and blog sites. same-shopper sales growth prospects. Additionally, shoppers are making greater use of mobile social networks, a trend that is likely to bridge the gap between online and physical shopping. —— Another important factor businesses must consider when evaluating social Social networks and network marketing is the fact that a majority of consumers rely to some the like can be used to extent on social networks to guide them in their purchase decisions. Ac- attract and influence cording to a new report by Gartner , these social networks often include in- customers. to people with whom they are connected. —— “Companies attempting to use social networks should develop relation- ships with key customers over a period of time and progressively refine B2C and B2B marketers the social network profiles of those individuals,” says Nick Ingelbrecht, re- search director at Gartner. “In this way, the most suitable individuals can be must determine how social media targeted with the right information, products and promotions in the most tactics complement the rest of the marketing mix. this with their best customers for years, with the intention that these ‘VIP’ customers will not only buy the new products, but recommend them to —— their friends.” The value proposition for social network marketing is not just applicable to A social media presence business-to-consumer (B2C) markets; business-to-business (B2B) firms can improve brand image and can benefit as well. “Emerging social behaviors will fundamentally change help businesses gather the nature of the marketing relationship between B2B buyers and sellers, useful consumer data. especially in a down economy,” says Oliver Young, senior analyst at For- rester. “B2B marketers must use social profiling data to determine how so- cial tactics complement the rest of the marketing mix. Integrating tradition- —— al and online tactics is essential as the groundswell of social activity grows.” Succeeding in social media Emerging Strategies marketing depends on the right In this brave new world, IDC believes that retailers must have a balanced investment, analytical tools, presence across social media networks, allowing consumers to feel in con- integration with traditional trol of their own personal spheres. A friendly, interactive presence on a so- cial network can greatly improve brand image and help the company gather marketing and executive support. CharterBusiness.com Charter Business White Paper Social Media Marketing for the Small Business Environment extremely useful, unstructured data about demand trends, the • T hey are more likely to possess analytical tools required researchers say. Also, organizations should realize that a social network pres- • T hey are more likely to integrate campaigns across - digital and traditional marketing ing to current and potential customers on social network sites helps businesses gather useful information about their market • Mor e of their marketing executives will believe that in a non-intrusive way. digital marketing is important to their personal success “Most B2B marketers miss the nuances of their audience’s Partnering with firms that have an expertise in social network preferences by jumping directly to deploying social technology marketing also can yield good results, particularly for smaller without first profiling the social behavior of their customers,” organizations or those that are less technology focused. Young says. “Knowing buyers’ behavior lets marketers set the every new technology that comes along. campaigns, they risk wasting marketing dollars by the millions,” says Jens Harsaae, a BCG partner and co-author of the report. Overcoming Implementation Challenges “By fumbling conversations with digital consumers, they risk Although available data clearly demonstrates the value of so- damaging a brand’s reputation. Inaction is not the safe option.” cial network marketing, many still struggle with the logistics of implementation, according to a new report by The Boston About BizTechReports.com Consulting Group (BCG). BizTechReports.Com is an independent reporting Mirroring the digital marketing buzz, about 90 percent of re- San Francisco Bay Area that analyzes user trends spondents to BCG’s survey said their companies plan to spend in business technology. BizTechReports.Com explores more on social-media, mobile, and online advertising in the the role that technology products and services play next three years. However, many of these companies are taking in the overall economy and/or in specific vertical a leap of faith, investing despite gaps in in-house talent, mea- industries. For more BizTechReports.Com white surement tools, and agency support. papers, case studies and research reports, visit For example, only 31 percent of survey respondents agreed www.biztechreports.com. that their advertising agencies are helpful in making the right - About This Is Cable dents said they do not believe that they have developed the ThisIsCable.com Business Report Series is an right tools for managing their increasingly complex media mix. initiative of CTAM, the Cable & Telecommunications Association for Marketing, which is dedicated to “Once again, we see some companies taking bold steps to in- helping the cable business grow. Cable companies vest, even amid massive uncertainty,” says John Rose, a senior supporting the initiative include: Armstrong; Atlantic Broadband Business; Bend Broadband Business; Bright He points out that there is no single winning formula
Load more

Recommended publications
  • Mediacom Channel Lineup
    768 HLN HD tve ** 248 FOX uine Network tve * 770 Paramount Network HD tve ** 769 truTV HD tve ** 253 VICLAND tve * 771 Comed Central HD tve ** 771 Comed Central HD tve ** 271 Invetigation Dicover tve * 772 MTV HD tve ** 772 MTV HD tve ** 273 National Geographic Channel 773 VH1 HD tve ** Channel 775 CMT HD tve ** tve * 774 T HD tve ** 777 Nickelodeon HD tve ** 277 Newmax* 775 CMT HD tve ** 778 Dine Channel HD tve ** 292 Hallmark Movie & Mterie* 776 Freeform HD tve ** Lineup 296 DIY Network tve * 777 Nickelodeon HD tve ** Variet TV 401 FXX tve * 778 Dine Channel HD tve ** Duuque, IA (include Local TV) 408 F1 tve * 779 Hallmark Channel HD tve ** 24 Lifetime tve † 503 IFC tve * 25 PN tve † 504 Lifetime Movie tve * port & Information Digital 26 PN2 tve † 506 FX Movie Channel tve * Pak^ tve † 641 undance TV tve * 27 NC port Chicago 128 loomerg tve tve † 659 Tenni Channel HD** 28 A& 167 RID TV tve † 660 FXX HD tve ** 29 ravo 172 FOX College port Atlantic tve tve † 662 C port Network HD tve ** 30 AMC 173 FOX College port Central tve tve † 665 F2 HD tve ** 31 TLC 174 FOX College port Pacific tve ffective Januar 27, 2021 tve † 668 Marquee port Network HD** 32 Hitor 175 Olmpic Channel tve tve † 671 VICLAND HD tve ** 33 CNN 177 portman Channel 34 HLN tve † 672 Invetigation Dicover HD † 178 PNU tve Local TV 119 KIIN-DT3 (IPTV P) WORLD 35 MNC tve † tve ** † 181 PN Claic (include Digital Muic) 123 Mediacom Main treet 36 FOX New tve † 675 FOX uine Network HD † 182 MG Network 1 Mediacom On Demand^ 124 KCRG-DT6 Circle 37 CNC tve † tve ** † 185 Y Network
    [Show full text]
  • Before the Federal Communications Commission Washington, D.C. 20554
    Before the Federal Communications Commission Washington, D.C. 20554 In the Matter of ) ) Advanced Methods to Target and Eliminate ) CG Docket No. 17-59 Unlawful Robocalls ) ) Call Authentication Trust Anchor ) WC Docket No. 17-97 COMMENTS OF NCTA – THE INTERNET & TELEVISION ASSOCIATION NCTA – The Internet & Television Association (“NCTA”) submits these comments in response to the Public Notice in the above-captioned dockets seeking input for a Commission staff report on call blocking measures.1 NCTA applauds the Commission’s recent efforts to promote the deployment of call authentication and call blocking technologies and is pleased to report on the considerable action its members have taken to protect consumers. To further empower voice providers to combat illegal and unwanted robocalls, the Commission should also (i) adopt a broad call blocking safe harbor and (ii) establish a centrally compiled and maintained Critical Calls List. I. Cable Operators Work Diligently to Protect Their Customers from Illegal and Unwanted Robocalls As leading providers of state-of-the-art competitive voice service, cable operators share the Commission’s and the public’s deep concern about harmful and illegal robocalls. NCTA’s members understand that these calls are more than just a nuisance, and they have devoted significant time and resources to developing and implementing solutions to combat them. 1 Consumer and Governmental Affairs Bureau Seeks Input for Report on Call Blocking, Public Notice, CG Docket No. 17-59, WC Docket No. 17-97, DA 19-1312 (rel. Dec. 20, 2019) (“Public Notice”). NCTA’s larger members, for instance, have taken a leading role in developing and deploying robocall solutions.
    [Show full text]
  • 62. for Each of the Company's Cable Systems, State the Number Of
    REDACTED - FOR PUBLICINSPECTION 62. For each of the Company's Cable Systems, state the number of communities that have either specifically requested or agreed to the migration of PEG content to a digital platform. The following systems serve communities that have either specifically requested or agreed to the migration ofPEG content to a digital platform:49 West Bay, CA system 6 communities Denver, CO system I community Carbondale, CO system I community Naples, FL system 4 communities Jacksonville, FL system I community Boca Raton/Del Ray Beach, FL system 44 communities Tallahassee, FL system I community Atlanta, GA system 5 communities Augusta, GA system 2 communities North Chicago, IL system 6 communities South Chicago, IL system 13 communities West Chicago, IL system 8 communities New Hampshire, ME 4 communities Sema Region, MA I community West New England system 3 communities York, PA system I community Philadelphia, PA system I community Three Rivers East, PA system 10 communities Chattanooga, TN system 1 community Knoxville, TN system 2 communities Nashville, TN system I community Houston, TX system 1 community South Puget Sound, WA system 2 communities 63. Provide copies of all strategic plans, analyses or models for switched digital video ("SDV") deployment on any of the Company's Cable Systems. Any responsive documents have been produced herewith. In the response submitted on June 11,2010, Comcast indicated tbat there were 224 communities that have requested or agreed to digital PEG carriage. The lower number here reflects the fact that certain FCC registered communities that were counted in the June 11,2010, response are in unincorporated areas or other areas that are not separately franchised communities.
    [Show full text]
  • Show Calls It Quits After Mass Exhibitor Exodus CTI Towers Buys Cable One Tower Portfolio
    Click here for the online version. This e-mail was created for [email protected] Subscribe • Advertise Thursday, February 13, 2020 Volume 8 | Issue 29 Show Calls it Quits After Mass Exhibitor Exodus The embattled Mobile World Conference 2020 in Barcelona couldn’t overcome the exodus of major exhibitors and attendees anymore and announced late yesterday they were canceling the show. In a statement from CEO GSMA Limited John Hoffman, concern for the health and safety of participants was the deciding factor. “Since the first edition of Mobile World Congress in Barcelona in 2006,” Hoffman said, “the GSMA has convened the industry, governments, ministers, policymakers, operators and industry leaders across the broader ecosystem. With due regard to the safe and healthy environment in Barcelona and the host country today, the GSMA has cancelled MWC Barcelona 2020 because the global concern regarding the coronavirus outbreak, travel concern and other circumstances, make it impossible for the GSMA to hold the event,” he said. Continue Reading CTI Towers Buys Cable One Tower Portfolio CTI Towers announced the acquisition of the entire tower portfolio of Cable One, Inc. The deal brings CTI’s tower portfolio to over 1,100 towers across the United States. The Cable One portfolio of approximately 110 towers is concentrated in the southwest and central areas of the country. “The Cable One tower portfolio is the perfect augmentation to our existing portfolio and further expands our geographic profile to 47 of the 48 states in the continental U.S.,” said CTI CEO Tony Peduto. “We are pleased the Cable One management team recognized that CTI understands prioritizing connectivity, and over the years has developed procedures to ensure that CTI’s customers are able to deploy without any disruption to its partners’ broadband deployment.” Cable One joins Comcast, Mediacom, Vyve Broadband, Inside Connect Cable and Sinclair Telecable as the most recent operator to transact with CTI.
    [Show full text]
  • Enforcement Bureau Reminds Mvpds of 2021 Fcc Form 396-C Deadline and Identifies Those Subject to Supplemental Investigation
    DA 21-776 Released: July 1, 2021 ENFORCEMENT BUREAU REMINDS MVPDS OF 2021 FCC FORM 396-C DEADLINE AND IDENTIFIES THOSE SUBJECT TO SUPPLEMENTAL INVESTIGATION Pursuant to section 76.77 of the Commission’s rules, 47 CFR § 76.77, a multichannel video program distributor (MVPD) employment unit with six or more full-time employees must file a FCC Form 396-C, Multichannel Video Programming Distributor EEO Program Annual Report, by September 30 each year. By this Notice, we remind MVPDs of this recurring obligation—the deadline for which falls on Thursday, September 30, this year—and identify in the following pages those employment units that must complete the Supplemental Investigation Sheet (SIS). The Form 396-C also designates those filers required to submit the SIS with a check mark in Section I labeled “Supplemental Investigation Sheet attached”. SIS filers should take note of the following important information. • Part I: One job description must be provided for the Officials & Manager category. • Part II: Only questions 2, 4 and 6 must be answered. • Part III: The employment unit’s 2021 EEO Public File Report covering the previous 12 months must be attached. Form 396-C is available via the Commission’s Consolidated Database System (CDBS) Electronic Filing System (https://licensing.fcc.gov/prod/cdbs/forms/prod/cdbs_ef.htm). Paper versions of the form will not be accepted unless a waiver request of the electronic filing requirement is submitted. Such waivers are not routinely granted. CDBS technical assistance is available at (877) 480-3201. Enforcement Bureau Contacts: Elizabeth E. Goldin, [email protected] & Lynn Kalagian-Jones, [email protected] at 202.418.1450 1 FCC NOTICE REQUIRED BY THE PAPERWORK REDUCTION ACT We have estimated that each response to this collection of information will take from 0.166 to 2.5 hours.
    [Show full text]
  • Program C5 Fall 2018 Meeting
    Program C5 Fall 2018 Meeting November 14-15, 2018 Denver, Colorado Hosted by 1 Meet Our C5 Co-Chairs Andrés Piderit Vice President, Customer Service, Planning & Delivery Rogers Communications As Vice-President of Rogers Customer Service, Planning & Delivery, Andrés leads customer care efforts for the consumer segment. He leads 5500 employees and partners in multiple sites coast to coast across Canada, servicing Rogers customers across voice and digitally assisted channels. In his previous role at Rogers, as Vice-President of End-to-End Customer Operations, he led portfolios that simplify complex operating environments, streamline go-to-market activities, billing and payment portfolios, and improve the customer experience. Prior to Rogers, Andrés worked in management consulting, specializing in field operations, performance management and deployment of large billing, CRM and provisioning systems throughout North America and Europe. Andrés is also the founder of a hi-tech venture focused on leveraging 3D gaming technologies to deliver immersive learning experiences to large workforces. Graham Tutton Vice President, NPS Operations Comcast Corporation Graham leads Comcast’s NPS Operations team providing the organization detailed intelligence and priorities for enhancement to the Comcast Customer Experience. Graham and his team leverage customer, operational, market, and financial data to provide comprehensive insights to current performance, customer expectations, and factors affecting loyalty and operational efficiencies. Prior to joining Comcast, Graham successfully managed and advised domestic and international organizations to revenue producing, customer-centric units through strategic marketing and service leadership solutions in his almost 20 years of experience. Scott Wise Vice President, Contact Center Operations Cox Communications Scott is responsible for leading Cox's customer care organization.
    [Show full text]
  • K-12 Bridge to Broadband” Initiative to Help Connect Students to Broadband for Remote and Hybrid Learning
    FOR IMMEDIATE RELEASE September 10, 2020 NCTA CONTACT: ESH CONTACT: Brian Dietz Victoria Holmes [email protected] [email protected] 202-258-2881 (mobile) 248-872-9099 (mobile) U.S. Cable Industry Announces New “K-12 Bridge to Broadband” Initiative to Help Connect Students to Broadband for Remote and Hybrid Learning In partnership with national non-profit EducationSuperHighway, NCTA members will launch programs that enable school districts to identify students without broadband and purchase service for low-income families Today, NCTA – the Internet & Television Association, a leading broadband technology trade association in partnership with EducationSuperHighway (ESH), a national non-profit that led the work to close the classroom connectivity gap— announced a new initiative to help increase home connectivity solutions for students, as many schools adapt to remote and hybrid learning classrooms amid the coronavirus pandemic. The K-12 Bridge to Broadband initiative will scale innovative solutions that are helping public school districts and states identify and potentially connect students in low-income families, enabling more students to participate in remote or hybrid learning. In announcing the K-12 Bridge to Broadband program, NCTA and ESH released a framework of core principles that will support the initiative from leading cable internet service providers for working with school districts or states to better identify unconnected, but serviceable, student households and to offer sponsored service arrangements that can potentially connect students in this school year. Since the pivot to remote learning began in the spring, many school districts have struggled to determine which families lack internet access at home. Building on the recent successful school district partnerships in Chicago, Atlanta, Philadelphia, Las Vegas, Des Moines and several other cities, the new initiative will help school districts efficiently identify students without service at home.
    [Show full text]
  • BSMW-BSKC-BSIN Channel Numbers 03-16-21
    BALLY SPORTS MIDWEST | BALLY SPORTS KANSAS CITY | BALLY SPORTS INDIANA CHANNEL NUMBERS Bally Sports Midwest, Bally Sports Kansas City and Bally Sports Indiana are regional sports television networks available on cable, satellite and streaming TV providers. Our programming also streams live -- to TV subscribers who receive our channel -- on the Bally Sports app. Bally Sports Midwest, Kansas City or Indiana Plus is our second channel. Some providers carry Bally Sports Midwest Plus as a 24-hour Full-time channel. Others choose to oFFer only selected Bally Sports Midwest Plus programming and designate a local channel to show the events. Note: Some providers choose not to carry select Bally Sports Midwest Plus events. For questions about the availability oF Bally Sports Midwest, Bally Sports Kansas City or Bally Sports Indiana, email [email protected]. St. Louis Bally Sports Midwest Bally Sports Midwest Plus AT&T TV 671 671-1 AT&T U-verse 1748 1747 Cable America 525 22 Consolidated 525 181 DirecTV 671 671-1 Fidelity 454 or 261 472 Grafton Technologies 77 789 Highland Communications 550 551 HomeTel 1055 1196 HTC Communications 1076 1077 Madison Communications 724 26 Spectrum 824 826 Vast (New Wave) 210 208 Wabash Communications 370 371 Downstate Illinois Bally Sports Midwest Bally Sports Midwest Plus AT&T TV 671 671-1 AT&T U-verse 1748 1747 Cass 31 197 DirecTV 671 671-1 Mediacom (Southern Ill.) 732 N/A Vast (New Wave) 210 2 or 208 Xfinity 959 520 Mid-Missouri Bally Sports Midwest Bally Sports Midwest Plus AT&T TV 671 671-1 AT&T U-verse 1748 1747 Cable America (Republic, St.
    [Show full text]
  • Cablefax Dailytm What the Industry Reads First Chapter 11: Mobitv Files for the Claim Surpassing $3 Million
    MONDAy, March 1, 2021 Volume 32 | No.039 Cablefax DailyTM WHAT THE INDUSTRY READS FIRST Chapter 11: MobiTV Files for the claim surpassing $3 million. It’s next biggest unsecured claim is nearly $3 million and tied to licensing fees from pat- Voluntary Bankruptcy ent pool licensing firm MPEG LA. MobiTV started off March by filing for voluntary relief under Several programmers are listed as creditors for video Chapter 11, saying it intends to use the proceeding to imple- streaming content, including ABC Cable ($362K), Fox News ment a restructure that will position the company for long-term ($349.8K) and A+E Networks ($89.7K). At one point MobiTV sustainability and growth. offered short-form, nonlinear content from a host of program- It has received a commitment for a $15.5 million debtor- mers and was apparently behind on those payments, hence the in-possession financing facility to support the process, which money owed. Customer EPB is also among its creditors, with an may include a going-concern sale. MobiTV said the new facility, unsecured claim for more than $150K listed as a trade payable. which is subject to court approval, will enable it to continue MobiTV CEO Charlie Nooney wrote a letter to customers to operate the business and meet its financial obligations, Monday to reassure them that this action doesn’t mean the including the timely payment of employee wages and benefits, company is going out of business. “We will continue to provide continued provision of service to existing platform customers, live and on-demand video solutions to our customers and will and payment of other obligations during the chapter 11 cases.
    [Show full text]
  • Telecommunications Info & FAQ Sheet
    Ocean Pines Association Telecommunications Info & FAQ Sheet (Updated Nov. 2020) First, let us outline what Telecom services are available to Ocean Pines residents and then we’ll try to answer some common questions in our FAQ section below. Disclaimer: All content and web links in this document are subject to change. 1. Options for television service? Traditional ‘Cable’ TV: Mediacom presently offers its Xtreme cable television service to all members throughout the community. Comcast is presently building out their network in Ocean Pines and will be offering their Xfinity cable television service. Roughly half of the community can now order services from Comcast and the company expects to complete installation to all sections of Ocean Pines by spring 2021. Both providers offer various levels of TV service, including premium movie channels and sports packages, as well as bundles that include TV, phone, and internet services. • To inquire about Mediacom TV services, visit: www.mediacomcable.com/products/television • To inquire about Comcast TV services, visit: www.xfinity.com/learn/digital-cable-tv ‘Satellite’ TV Satellite TV service is available in Ocean Pines from Dish Network and DirectTV with one major caveat: There must be a clear line-of-sight from the satellite dish installed on your property to the southwestern sky. With all the tall trees surrounding homes in our community, this service type is not a practical choice for many members. • To inquire about Dish Network services, visit: www.dish.com • To inquire about DirectTV services, visit: www.att.com/directv Free ‘Over-the-Air’ TV: TV channel reception via over-the-air (OTA) broadcasts is limited in our area.
    [Show full text]
  • Ticket: # 1282280
    _____________________________________________________________________________ Ticket: # 1282280 - Extremely Poor Internet Service Date: 10/22/2016 7:27:26 PM City/State/Zip: Shawano, Wisconsin 54166 Company Complaining About: Frontier Communications _____________________________________________________________________________ Description Frontier Communications has been delivering unacceptable service to residents in Richmond, WI for years while continuing to charge high rates for service they cannot provide. The town of Richmond held a public meeting with one of the Wisconsin representatives of the company last week. However, the representative was reluctant to provide information, was dodging questions, and did not take the concerns of their customers seriously. Frontier Communications is not providing advertised speeds and is unwilling to expand operations to resolve the issue. They are also unwilling to reduce bill amounts. _____________________________________________________________________________ Ticket: # 1282354 - T-Mobile towers Date: 10/22/2016 9:05:42 PM City/State/Zip: Atlanta, Georgia 30308 Company Complaining About: T Mobile _____________________________________________________________________________ Description I find it odd that everywhere I go T-Mobile seems to be working in towers in that area I called to complain and they already had their we are working on towers in your area excuse ready but they were telling me about my address in Atlanta in zip code 30308 because that was on file but what they didn't know is I
    [Show full text]
  • Friday, June 15, 2018 Cable ONE Business Launches 2 Gigabit
    Friday, June 15, 2018 Cable ONE Business Launches 2 Gigabit Piranha Fiber Internet Service in Dow ntow n Boise Boise, Idaho -- Businesses in downtown Boise now can enjoy up to 2 gigabits per second of symmetrical Internet speed with the launch of Cable ONE Business’s new service, Piranha Fiber – Ferociously Fast Internet. “Cable ONE has invested nearly $22 million in the Boise area over the past five years on network upgrades and enhancements, in order to bring the latest technology and fastest speeds to our customers. "Piranha Fiber is the first 2 gigabit shared fiber optic Internet service available to businesses in the downtown Boise area,” said Chris Boone, Vice President of Business Services for Cable ONE. “While most national fiber providers are offering 1 gigabit service, we are the first to offer 2 gigabits. This puts Boise on the map as one of first 2 gigabit cities in the country.” Read more Source: Press Release | June 1, 2018 LHTC Broadband Deploys Wi-Fi System In Local Campground Stahlstown, Pa. - LHTC Broadband recently launched its largest Wi-Fi system at Mountain Pines Campground in Melcroft, Pa. “Mountain Pines came to us with a need for better Wi-Fi service within their campground. They originally had less than 10 access points connected to a single 15 Mbps Internet connection,” said Matt Shearer, LHTC Broadband Technical Operations Manager. The campground covers over 62 acres and has over 700 sites. “It needed a more robust network to be capable of providing service to that large of an area,” Shearer said. The biggest challenge of the project was the landscape of the terrain.
    [Show full text]