Cornwall Council Stay in Touch Welcome Dynnargh

www.cornwall.gov.uk Stay in touch April 2021 Cornwall

Putting residents first

Inside Putting you first p2 Helping Hand p8 Let’s tell them we’re Cornish p11 Putting you first Agas gorra kyns oll The last year has seen unprecedented challenges due to COVID-19. But as a council we still put you - the residents of Cornwall - first, working hard every day to make Cornwall a safe, happy and healthy environment. In a normal year we provide homes for those in need; help educate your children; look af er your parks, beaches and open spaces; keep your streets clean and traf ic moving; help you stay healthy; collect and recycle your waste; and provide care for vulnerable and older people. This year, we have also... Delivered Sourced over food boxes 500,000 to the shielding and items of personal those in need protective equipment Paid out over for key workers £340m of support grants to local businesses

Responded to

Responded to over 2,000 Answered over calls to the 26,000 6,000 shielding line COVID-19 calls to the COVID-19 related emails emergency line

Redeployed 600 of our employees into volunteer co-ordination and support for the shielding programme

2 Cornwall Council Stay in touch Welcome Dynnargh

Julian German Leader of Cornwall Council

Welcome to Stay in Touch, where you can find all the information on how Cornwall Council works for you, and details of the range of Protect lives services we of er. Each year we use this opportunity to keep you informed Save the NHS about all we do, and how we focus on the issues that matter to you. This has been a year like no other in living memory. Wash your When I wrote last year’s introduction, I spoke of the hands of en services we provide and our focus on af ordable housing, fair wages, decent roads and transport connections, investment to create jobs and bringing more devolved power to Cornwall. Wear face No-one could have predicted that our priorities would soon change to delivering food parcels to shielding coverings residents, sourcing PPE for frontline workers, handing in enclosed out millions of pounds of grants to support our economy, public spaces and helping to enforce the social restrictions imposed on us all. I am proud to say that our staf rose to these unexpected challenges, and we have managed to continue to focus on our priorities as well as to deal with the consequences of the pandemic. Keep your We now head into the next financial year still dealing with distance the virus and its economic impact. However, we are still looking ahead, and focusing on emerging from the crisis into a better, fairer and greener Cornwall. For more information In this publication you will find details of how we will about COVID-19 visit: continue to of er our essential services, where your www.cornwall.gov.uk/ council tax will be spent, and where we will invest to coronavirus improve our day-to-day lives. As a council, we work for you, and that is at the heart of all we do.

Stay in touch and sign up to our newsletter at www.cornwall.gov.uk/newsletter 3 Value for money Talvosogeth agas mona

More residents are using our services every year, and the costs of delivering those services have increased. At the same time Government funding for Cornwall is reducing. Cornwall Council has delivered around £380 million of ef iciencies and savings in the last 10 years. We’ll need to make further savings of around £60 million over the next four years. We’ll continue to stand up for Cornwall to get its fair share of Government funding.

2% comes from other sources, 29% comes from council tax including investment income 9% comes from the services we charge for, like planning, licensing and parking

42% comes from the Government, but the majority of this can only be used for specific services like schools, housing benefit and 18% comes from public health business rates

Reducing business travel Cutting our printing Replacing our streetlights and use of with LED bulbs, saving by 35% paper by 37% saving £800,000 every saving £300,000 every £1.2m year and cutting our year and cutting a year when fully annual carbon emissions our annual carbon rolled out, and cutting by 500 tonnes emissions by 65 tonnes carbon emissions

4 Cornwall Council Stay in touch Value for money | Talvosogeth agas mona

By making every penny count, we have managed to keep Cornwall’s council tax one of the lowest in the South West while protecting the vital services our residents rely on. With a growing and ageing population, we will continue to manage our budget carefully.

For every £100 we receive to fund services, we spend:

£26 £25 £12 caring for adults who helping children and young people on housing benefit, helping to need our help get the best start in life they can prevent homelessness

£10 £8 £5 £4 building af ordable collecting rubbish and fixing and maintaining running the homes, investing in our recycling, and looking roads, street lighting, Council and economy, major road af er our countryside, and on public transport holding elections schemes and schools parks and beaches

£3 £3 £3 £1 on fire and rescue helping people keep on online services and to run libraries, services, and keeping well and stay healthy improving customer registration services our communities safer access and maintaining trading standards

Stay in touch and sign up to our newsletter at www.cornwall.gov.uk/newsletter 5 Your council tax bill Agas reken Toll an Konsel

Account reference and date Name and address This is your reference number and This is person responsible you’ll need it to hand if you want for paying for the bill. to talk to us about your bill or use our online account services.

Contributions to council services This section shows you what proportion of your bill is given to Cornwall Council and other specific services.

Contributions to other services Part of your bill pays for local policing, and your local town and parish council services.

Description of charge and total charge www.cornwall.gov.uk/ What you need to do careprecept This part shows Here you’ll see the monthly how much council Find out more about the breakdown of payments. If you tax you need to Adult Social Care precept. already have direct debits set up pay for this year, you needn’t do anything. It’s the including any best method for paying and you alterations and can set it up online. discounts.

6 Cornwall Council Stay in touch COVID-19 support and advice Skoodhyans ha kussul KOVID-19 We continue to provide help and support for our residents through COVID-19. Here are some important contacts and information for people who aren’t online. Shielding Cornwall Council, NHS Kernow and Volunteer Cornwall are reminding clinically extremely vulnerable residents that support is available with food shopping, medical prescriptions and mental health throughout COVID-19 restrictions. If you need support, please call us on Domestic abuse 0300 123 1118. Our local domestic abuse and sexual Mental health violence service, Safer Futures, can be contacted online at saferfutures.org.uk To talk to someone about your mental or by telephone on 0300 777 4777 wellbeing, you can call the local NHS (9am to 5pm, Monday to Friday). 24/7 mental health support, advice and triage help line on 0800 038 You can also contact Cornwall Refuge 5300. Support is available to anyone, Trust’s 24hr helpline on 01872 225629 regardless of age, all day every day. If for support outside of those hours. you or someone you know feels they need to access urgent mental health We Are With You support, they will listen to you and Support for alcohol, drugs or mental assess how to help. health. Phone them if you’d like to chat things through with a trained addiction Financial support and mental health expert. Tell them as Anyone experiencing problems with little or as much as you want. They’ll finances, debt, housing and mental work with you to help you manage, wellbeing can access support and reduce or stop your drug (including receive advice and guidance from The prescription drugs) or alcohol use. Mental Health, Employment Need and You can also talk to them if you’re Debt advice outreach project (Mhend). worried about someone else’s drug or You can refer yourself by contacting alcohol use, rather than your own. Call Pentreath on 01726 862727. We Are With You on 01872 263001.

Stay in touch and sign up to our newsletter at www.cornwall.gov.uk/newsletter 7 Lending you a helping hand Lendya dorn gweresek dhywgh

The last year has been one of the toughest for residents and communities. There’s support available from the Council if you need a helping hand. Find out how we can support you at www.cornwall.gov.uk/helpinghand

I need I’m Information finding it in another harder to format cope at home • We can provide bills and literature in • Our Lifeline personal alarms can help braille, large print, audio or easyread. to keep you safe at home. • Adapting your home might make life easier - you may qualify for free support to sort out what you need. I have • If you’re a carer, Kernow Carers Service can help. limited • Trading Standards volunteers can mobility provide scam support visits and help you block unwanted calls. • There are services to help you get about • Our Buy with Confidence scheme can more easily: recommend local businesses. Blue badge disabled parking permits • A free home fire safety check can Bus passes for seniors and disabled give you peace of mind. people • Our assisted waste collection means Traveline South West – plan journeys you don’t have to carry your rubbish by public transport and recycling to the kerb (and we collect clinical waste too). • Our home library service can deliver • Our Handyperson Service can help your favourite books and audiobooks you with repairs without a big bill. for free.

8 Cornwall Council Stay in touch Lending you a helping hand | Lendya dorn gweresek dhywgh

I am worried about There’s a risk I money • It’s worth checking with us if you are could lose my home eligible for any benefits, or a discount • Housing Options advice helps local on your council tax. people avoid homelessness. • You might be able to get help with • Homechoice can help you find an food or free school meals, or af ordable home to rent. child care costs. • Worried about heating? Check our Winter Wellbeing information. I want to • For help with redundancy, work and skills visit the People Hub. Help for be healthier businesses is at the Growth Hub. and happier • Our Family Information Service supports families and children with • Healthy Cornwall can help you quit many things including childcare, smoking and of er other healthy parenting, health and much more. lifestyle advice. • We support victims of loan sharks. • You can get support about drugs and alcohol through your doctor or Safer Cornwall. Everything • If you face bereavement, mental health dif iculties, domestic violence or abuse, seems to be we can signpost you to help. online these days and I find My Dad is not it really daunting very well and I don’t know how • We provide computers in libraries. • There are free beginners’ IT lessons he will cope around Cornwall and we support local volunteers who can show you how to • Adult Social Care can help you sort out get useful info online. support to make the most of life. We can also help you get back on your feet • Adult Education can help you get the af er a short term health crisis. digital skills needed for a better job.

Stay in touch and sign up to our newsletter at www.cornwall.gov.uk/newsletter 9 Looking forward Mires war-rag Local elections 2021 We are committed to delivering safe elections on Thursday 6 May 2021. Elections are due to be held for Cornwall Council, numerous town and parish councils, and the Devon and Cornwall Police Crime Commissioner. Arrangements will be in place to To vote in these elections, anyone ensure polling stations are safe places who is not registered or has recently to vote. Voters can expect many of moved must register by midnight the measures they’ve become used to on Monday 19 April, or re-register if over recent months, such as the use they’ve changed address, name of hand sanitiser, floor markings and or nationality. face coverings. Residents can also vote by post or by nominating another For further information, visit individual to vote for them. www.electoralcommission.org.uk

Together We Can: G7 Kernow Gyllyn Warbarth We’re proud that Cornwall has been chosen to host the G7 world leaders’ We’re feeding what you’ve been telling summit in 2021. us through The Cornwall We Want listening project into Together We We’ll work hard with our partners Can, a collective vision for Cornwall’s across Cornwall to ensure this event future. Together We Can sets out a leaves a lasting social and economic shared ambition for Cornwall – shaped legacy for all our residents. by you, the people of Cornwall. We want to create a fairer, more inclusive Cornwall. To find out more visit www.cornwall.gov.uk/ thecornwallplan

10 Cornwall Council Stay in touch Census 2021 Niveryans 2021

This year you will be asked to take part in the 2021 census. Census day is 21 March 2021 with people starting to receive their forms from 1 March. The amount of funding the Council Why? and its public sector partners, The Cornish were of icially recognised such as the NHS, have to spend as a national minority in 2014. This is on services, over the next ten the first census since the granting of years, is directly influenced by the this status and is important because: information gathered in the census. Each completed form helps to • The census is one of the key ensure Cornwall gets its fair share of mechanisms for collecting Government funding. information on those who identify as Cornish. We rely on We have long campaigned for the these statistics to help understand addition of a ‘Cornish’ tick box to be the dif erences across Cornwall’s added to the census and that remains population so we are better able to our goal. Despite the absence of a plan services that meet their needs, tick box, 73,200 (14%) of Cornwall’s as well as underpinning decisions population wrote ‘Cornish’ as their which support Cornwall’s historical national identity in the 2011 Census. and cultural distinctiveness. The 2021 Census can be completed • It will help to target support to online or in paper form, with the develop the Cornish language. option of either typing or writing Cornish as your national identity, • It provides a route to identify as ethnic group or main language. Cornish for those who feel strongly about their sense of identity. We want to ensure everyone is aware that if you identify as Cornish that you have the option to complete the census form in this way. Let’s tell them we’re Cornish Leveryn dhedha agan bos Kernowyon

Stay in touch and sign up to our newsletter at www.cornwall.gov.uk/newsletter 11 Be Proud Volunteer for to Care Cornwall Bedhewgh Bodhegewgh rag gothus dhe Kernow synsi bern Supporting others in the community who are in need of help or volunteering can help you make new friends, keep active and gain new skills. There are many people in your community who might need a little help. Can you step up and help to support people in their moment of need? We have seen so many of our residents doing their bit this year and would actively Why not make 2021 the encourage more of you to do the same – year that you commit to it brings our communities together. a career where you can Visit cornwall.gov.uk and search for help to make a dif erence ‘volunteering’ to find out more. to the lives of people across Cornwall? Proud to Care Cornwall are recruiting now across a range of fantastic health and social care vacancies, and we want to hear from you. Many of our roles don’t require previous experience, with full training and support provided to those new to the sector. Find your perfect career today at www.proudtocarecornwall.org.uk

12 Cornwall Council Stay in touch Together for Your library Families online War-barth rag Agas lyverva Teyluyow warlinen Missing your local library? Want to keep your mind active and enjoy reading? Want to listen to audio books and learn a new skill? You can still access Cornwall’s libraries without leaving your home. Cornwall Libraries membership gives you free access to a huge selection of e-books, e-audio books, online newspapers and magazines, and much more. During the COVID-19 Visit www.cornwall.gov.uk/libraries pandemic, we’re providing to discover more. resources to help you and your family. This includes help to support your emotional resilience and mental health, as well as educational resources and projects to keep children engaged. You can even access podcasts and online learning. For all our advice and resources visit www.cornwall.gov.uk/ togetherforfamilies Or follow TFFCornwall on Facebook, Twitter or Instagram.

Stay in touch and sign up to our newsletter at www.cornwall.gov.uk/newsletter 13 Do you #CEtheSigns of child exploitation? A wrewgh #CEtheSigns a weythans fleghes? Exploited children and young people may not look like they’re being exploited. They may not seem vulnerable and If you have immediate concerns about they might not behave like victims. a child or young person’s safety, please But exploitation, whether it’s criminal telephone the Multi Agency Referral or sexual, poses a real threat to the Unit (MARU) on 0300 123 1116 or dial lives of children and young people and 999 in an emergency. must be stopped. If we all learn to #CEtheSigns of child exploitation, we can work together to protect them and stop this abuse from happening in the first place. Visit www.cornwall.gov.uk/ cethesigns to find out more today. Domestic abuse and sexual violence Tebeldhyghtyans teylu ha freudh reydhel Contact Cornwall’s domestic abuse and sexual violence service, Safer Futures, online at saferfutures.org.uk or by phoning 0300 777 4777 (9am to 5pm, Monday to Friday). You can also contact Cornwall Refuge Trust’s 24hr helpline on 01872 225629 for support outside of those hours. If you’re in danger, please call the police on 999 immediately or 101 in a non- emergency. If you ring 999 but can’t talk, make sure the police know you’re there by coughing or tapping the handset, or by dialling 55.

14 Cornwall Council Stay in touch Five ways to wellbeing Pymp hyns dhe sewena To stop mental health getting to crisis point, try five ways to wellbeing. Doing these daily or weekly will help you feel good.

Connect Be active Learn with others even if it’s just a something 10 minute walk new

Giving your time Take notice of your to help others is a environment. List five great mood booster things you can see, hear, smell or touch Find out more www.cornwall.gov.uk/fiveways Mental health support For guidance visit www.cornwall.gov.uk/wellbeingguides or email phdesk@ cornwall.gov.uk for a hard copy (please list the guide and your address). www.cornwallf .nhs.uk/silvercloud is an online cognitive behavioural therapy programme which allows you to complete therapy in your own time and at your own pace. For more help, Support for you can call young people • The Cornwall and Isles of For information, advice and help, visit Scilly 24/7 NHS mental health www.startnowcornwall.org.uk response line (0800 038 5300) Every Mind Matters shows parents • The Samaritans on 116 123 and carers the steps they can take or email [email protected] for to look af er their children’s mental a reply within 24 hours wellbeing. Visit www.nhs.uk/ oneyou/every-- mind matters

Stay in touch and sign up to our newsletter at www.cornwall.gov.uk/newsletter 15 Go online Kewgh warlinen

Advice and Community benefits and living Kusul ha prowyow Kemeneth ha bewa Find out if you’re entitled to benefits, Did you know you can find out like housing benefit and council tax about getting married in Cornwall, support, and you can apply online. registering a birth or death, and You can also keep track of your claim your family history. and check your benefits account. You can also get advice about Find out more at making your home and community www.cornwall.gov.uk/ safer, find funding for local advice-and-benefits community groups, view a map of all the Council services in your local area and learn about your community network. You can also Business find information about fire, road Negys and community safety. On our website you can find what Find out more at your business needs, and apply online www.cornwall.gov.uk/ for any licences, like street trading, community-and-living gambling or an alcohol licence. You can also apply for building regulations, pay your business rates and let us know if you’re starting building work. Our trading standards help protect consumers. Find out more at www.cornwall.gov.uk/business

16 Cornwall Council Stay in touch Go online | Kewgh warlinen Education and learning Adhyskans ha dyski Access local education for your child or yourself. On our website you can find out about Cornwall’s schools and apply for a school place, school transport or free school meals for your child. You’ll find information about early years education too. You can also search for and apply for adult education courses across Cornwall. Find out more at Council and www.cornwall.gov.uk/ education-and-learning democracy Konsel ha gwerinieth Have your say, find out how Environment decisions are made and stay informed. On our website you can and planning register to vote in local and national Kerghynnedh ha elections, find out who your local councillor is, learn about council towlenna meetings and read our latest news. On our website you can find everything you need to know about rubbish and You can also pay your council tax recycling. Learn about the planning online, manage your account and process and current applications, as find out about discounts, exemptions well as environmental health issues and council tax support. like pollution, health and safety, Find out more housing and food safety. www.cornwall.gov.uk/ Find out more at council-and-democracy www.cornwall.gov.uk/ environment-and-planning

Stay in touch and sign up to our newsletter at www.cornwall.gov.uk/newsletter 17 Go online | Kewgh warlinen Health and Housing social care Anedhans Yeghes ha gwith sosyel Find out about the housing options that are available to you, including Access support for children, council housing and finding and vulnerable adults and their carers. buying an af ordable home, and On our website you can find out about access help and information if you’re the services we of er, ask us for help already a council tenant. or an assessment, advice on leading a healthy lifestyle and find help for Find out if you’re entitled to extra those af ected by domestic violence. help, like housing benefit or council tax support, and use our online You can also find information on self-help tool to create your personal fostering and adoption online. action plan. Find out more at Find out more at www.cornwall.gov.uk/ www.cornwall.gov.uk/housing health-and-social-care Jobs and careers Sodhow ha resegvaow The Council is one of the largest employers in Cornwall. On our website you can search and apply for current vacancies with us and our partner organisations, including schools and academies. You can also find out about apprenticeships and graduate opportunities. Find out more at www.cornwall.gov.uk/ jobs-and-careers

18 Cornwall Council Stay in touch Go online | Kewgh warlinen

Leisure and Where I live culture Enter your postcode on our website homepage Sygerus ha gonisogeth to find out about your On our website you can find local councillor, waste everything you need to know to make collection days and the most of our beautiful beaches, services in your area. parks and open spaces. You can also access library services and research Enter your postcode Go your family history. Find out more at www.cornwall.gov.uk/ If you can’t find what leisure-and-culture you’re looking for, use the search bar.

Transport and Use a keyword or phrase Go streets Karyans ha stretow We help you keep moving with public transport and our road network. On our website you can apply for a bus pass or parking permit, pay or appeal a parking fine, view a map of current roadworks and report highway issues using our online map. Find out more at www.cornwall.gov.uk/ transport-and-streets

Stay up Subscribe to the our latest news to date www.cornwall.gov.uk/newsletter

Stay in touch and sign up to our newsletter at www.cornwall.gov.uk/newsletter 19 From £25 a year

One less job = more time to enjoy the garden If home composting’s not for you, we’ll collect your domestic garden waste and turn it into farm compost. Our collection service starts at £25 for a year and saves you the efort of driving it to your nearest Household Waste and Recycling Centre. Ts&Cs apply.

Save time and subscribe at www.cornwall.gov.uk/gardenwaste Are you ready?

Foster or adopt in Cornwall For more information please contact us www.fosterincornwall.co.uk www.adoptincornwall.co.uk Fostering: 01872 323 638 Adoption: 01872 322 200 A friendly, relaxed and professional environment for Learn adult learners Your local online Link into Learning Part-time qualification and leisure courses Study with us and gain the English and Maths qualifications you need to get on in your career, or take on an Access to Higher Education qualification and start a journey to university or a new career. Despite the pandemic, we are still open and taking new learners. If COVID-19 has got you re-thinking your future, we are still holding some courses online to help you on your way.

www.cornwall.gov.uk/adultlearning • Call 0300 1231 117 Link into Learning centres near you... Bodmin Camelford Launceston Penzance St Dennis Bude Falmouth Liskeard Saltash Torpoint Callington Hayle Newquay St Austell Truro Camborne Helston

Funding the police: Facts and figures

̣ The total budget for Devon and Cornwall Police in2021/22 is £349.7m ̣ 60% comes from Central Government ̣ 40% is fundHGthrough your council tax ̣ In 2021/22 the people of Devon and Cornwall will pay £143m towards the police 2020/21 highlights ̣ This year, if you live in a Band D property, you will pay £236.56* for your police
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Figures based on a Band D property. Those in bands A-C will pay less, those in higher bands will pay more. See table overleaf. 27 We’d like to hear your views

Ni a vynnsa klewes agas prederow

www.cornwall.gov.uk [email protected] @cornwallcouncil Sign up and @forCornwall stay in touch 0300 1234 100 www.cornwall.gov.uk/newsletter

If you would like this information in another format or language please contact: Cornwall Council, County Hall, Treyew Road, Truro TR1 3AY Email: [email protected] www.cornwall.gov.uk Telephone: 0300 1234 100

February 2021 jn46545 CC CTINS 9217 Information correct at time of print.