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Getting Always There... started right at your Mobile fingertips with Mobile Banking allows anyone Banking Mobile with to access their account information Banking from a .

There are 3 ways to access your accounts

:) 1 • Text Banking Check balances, review recent account activity and find ATM and Office locations via text.

2 • Mobile Browser Access your accounts and perform transactions with our mobile-friendly web browser. Mobile Banking is here! Now you can access your Milford Bank accounts anywhere, anytime. With Mobile Banking, you can: 3 • • Check Balances • Pay Bills Download the TouchBanking • View Transactions / Payments • Make P2P Payments with Popmoney (Mobile Banking) app for • Make Transfers • Find ATM / Office Locations iPhone or Android.

* Text The Milford Bank at 481-79 How to sign up: Text with simple short code commands for access to: If you are already signed Banking 1 up for online banking: • Account Balances Log into online banking. Go into • Recent Account Activity the “Options” tab, click on the • ATM / Office Locations “Mobile Banking Profile” link and follow the instructions on our Register for Text Banking through Keywords and website. In order to complete The Milford Bank’s online banking how to use them: the registration process, you service at milfordbank.com. If you B, BAL, BALANCE, BALANCES must enter the verification code are not an online banking customer, Check balances for accounts registered for provided (a unique code will be you will need to register before using Mobile Banking. sent via text message). this feature (see “How to sign up”). STMT, TRAN, HIST (followed by account nickname) Check most recently posted transactions of If you are not signed up To sign up: the account you specify with the account for online banking: nickname. For example, if you registered your • Log into online banking, register your mobile primary checking account under the nickname Visit our website at phone number by going to the “Options” tab, CHK1, you would text: TRAN CHK1. milfordbank.com and click and clicking the “Mobile Banking Profile” link. on the Setup button on the ATM, , BOTH (followed by address) • Select Text Banking as one of the services upper right of our home you would like to use. Find ATMs, Branches, or both near a specified address. page. Then click on the • Choose which accounts you would like to Enroll Now tab at the top access via Text Banking. HELP, HLP of the page and follow the • Follow the instructions on our website. For more information about Mobile Banking Keywords. registration instructions.

*Data and Messaging rates may apply. To use the text banking service, your mobile phone must be capable of sending and receiving text messages Member to and from a short code. Most mobile phones have this capability, so your phone is most likely compatible with our text banking service. Please note that some mobile service carriers charge for texting and data usage. Contact your cell phone provider for more information regarding your text messaging and data plan. * * Need Help? Mobile Mobile Browser App • Call us 2 3 Need assistance with Mobile Banking? Have a question? Speak to a customer service representative by calling: Access our mobile-friendly website Download the TouchBanking app for (203) 783 - 5700 through your mobile phone’s internet your iPhone or Android to access browser. Log into online banking the your accounts and perform certain • Stop by same way you would at a computer. functions. Use our mobile app to: Use our mobile-friendly browser to: Visit one of our seven office • Check Account Balances locations in Milford or Stratford. • Check Account Balances • Review Recent Account Activity One of our customer service • Review Recent Account Activity • Transfer Funds (between Milford Bank accounts) representatives can assist you • Transfer Funds (between Milford Bank accounts) • Pay Bills with the sign-up process and • Pay Bills • Change / Cancel Pending Payments answer any questions you have. • Change / Cancel Pending Payments • Find ATM / Office Locations • Find ATM / Office Locations • Visit our website To sign up: Visit us at milfordbank.com. To sign up: • Log into online banking, register your mobile Click on the Other Services • Log into online banking, register your mobile phone number by going to the “Options” tab, tab. Visit our Online Services phone number by going to the “Options” tab, and clicking the “Mobile Banking Profile” link. or Mobile Banking page for and clicking the “Mobile Banking Profile” link. • Select Mobile App as one of the services you more information and detailed • Select Mobile Browser as one of the services would like to use. A link to download the app sign-up instructions. you would like to use. A link to the mobile site will be sent to you via text message. will be sent to you via text message. • Click on the link provided in the text • Email us • Click on the link provided in the text message to download the app. Log in to your message. Tip: Bookmark the website or save online banking account using your Access ID Please email questions or the URL so you can access the site in the and password. comments regarding Mobile future. Important: After you download the Banking or Online Banking to: • Log in to your online banking account using TouchBanking app, you will need to enter [email protected] your Access ID and password. this App Code to activate it: gomobile0736

Can I register more than one Activation Code: We send you a phone number? unique code to verify your phone number. The code then registers your Yes, you can register several phones for mobile phone with your account. FAQs Mobile Banking and remove them at any time. : We use 128-bit Can I use TouchBanking on my encryption for all Mobile Banking tablet? transactions. No, TouchBanking is currently available for Device Fingerprinting: Is there a fee for Mobile Banking?* only. TouchBanking uses a complex No, we don’t charge fees for you to access 15-point device fingerprint feature. or use Mobile Banking. Contact your cell Can I use TouchBanking on a phone service provider for information about newer model iPhone? : We authenticate your plan and any fees associated with text Yes, TouchBanking is optimized for iPhone 5. every Mobile Banking interaction. messaging and data/internet usage. If you have an iPhone model or , you will not be able to use the latest version. Fraud Detection: We use validation Does my service provider support and reconciliation processes for all Mobile Banking? How do I cancel Mobile Banking? transactions. Mobile Banking works on all major mobile To stop using Mobile Banking on your phone, Auditing Capability: We provide full service carriers in the U.S. and several smaller log in to your online banking account. Click on auditing capabilities through event service carriers. the Options tab to access your Mobile Banking Profile. On the “My Phones” page, find the logs and event-based reporting. registered phone number and select “Stop Is my phone compatible? Unidentifiable Info: We don’t send using this phone for Mobile Banking”. The TouchBanking app is only available for or ask for any personal information in iPhone and Android at this time. However, we Is Mobile Banking secure? a text message, such as your account support hundreds of models and a number of number, Access ID, or password. We different operating systems for text banking Yes. To ensure the safety and privacy of your don’t store any personal or financial and our mobile browser. account, we provide key security features in information on your phone. Mobile Banking:

*In order to use the mobile browser service or mobile app, your phone must be capable of sending and receiving text messages, and have an Member internet browser with a data plan. Every mobile service carrier has a different rate plan for text messaging and data usage. You may be charged per use or pay a flat rate for a package. Text Messaging and Data rates may apply. Contact your mobile provider for information regarding your text and data allowance.