MIHI

Mānawa mai te kauhau ō-nuku Mānawa mai te kauhau ō-rangi Mānawa mai Te Kauhau Ora o Paikea Tatū iho ko Te Kauhau Ora o Te Whānau o Waipareira e tū whakahīhī nei Hangaia ake ai tēnei kaupapa e ngā mātāpuna kōrero o te wā E ngā pou mōhio nō tēnei takiwā Hei tūāpapa mō te whānau e ū nei ki tōna tuakiritanga Māori Tōna ahurea, tōna kawa, tōna reo me ōna tikanga E Ngāi Kaimahi, kia hiwa rā, kia mataara! Puritia ki ngā mātāpono onamata Kia whaitake ki ngā horopaki o te ao hou nei Whāia ngā tapuwae ō rātou mā Mahia ngā mahi hei painga mō te iwi Kia manawanui, kia manawaroa, kia manawa tītī e Rapuhia ngā ara whakarauora Tīkina ngā rautaki whakamana Kimihia ngā kōrero whakamihi Hei whakanui i te whānau Ngā pakeke, ngā taiohi, ngā tamariki heke iho ki ngā mokopuna Ko te hauora takitahi, he oranga takitini Tukuna mā te whānau tōna ake oranga e whakatau E puāwai mai ai ōna hua me ōna anō painga Koia nei te ora e kauhautia ake nei...

Kei aku ringa tōhau nui, aku waewae kai pakiaka, nei rā ngā kupu whakamānawa ā Te Whānau o Waipareira. Nau mai, rāhiri mai ki tēnei pūrongo ā-tau. Tutapa mai te kawa, ko te kawa tuatahi, he hōnore, he korōria ki te Atua, he maungārongo ki te whenua, he whakaaro pai ki ngā tāngata katoa. Tērā te oranga nui ka puta i ōna manaakitanga ka tau iho ki a tātou te ira tangata. Tukuna rā ō ringa tauwhiro ki te hunga pani, ki te hunga rawakore otiia, rātou e pōkaikaha ana, e pēhia ana e ngā taumahatanga o te ao. Ko te kawa tuarua ki ō tātou tini mate kua whakawhiti atu ki te ao wairua, ki te pae o maumahara. E ngā toa taumata rau, e hoki ki te kāpunipuni o Hinenuitepō, haere, whakaoti atu rā. Kia renarena te taukaea o te ao wairua ki te ao kikokiko, kia renarena anō te taukaea o te ao kikokiko ki te ao wairua, tēnā rā koutou katoa. Ka whakakāinga tēnei pūrongo i ngā kaupapa huhua kua tutuki e Te Whānau o Waipareira i roto i te tau ka hori atu, ka mutu, he pātaka iringa kōrero tēnei e whakamāramahia atu ana ngā mahi nui me ngā awhero nui ō tō tātou whānau, mai i te Poari Matua, ki tō tātou Mana Whakahaere, heke rā ki ngā Pou Whakahaere tae atu ki ngā mahi rangatira ā te aro-ā-kapa o ngā Kaimahi. Anei rā ā tātou kōrero...

2 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 3 4 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 5 TE RĀRANGI UPOKO Kōkiritia i roto i te kotahitanga... TABLE OF CONTENTS

He Mihi 2 Tā Te Heamana 8 Chairperson’s Report Tā Te Whakahaere Kaumātua 10 Kaumātua Chairperson’s Report Tā Te Kaiurungi 12 Chief Executive Report Tō Tātou Poari 14 Our Board Tā Te Rōpū Whakahaere 16 Our Executive Team Ngā Kaupapa Whakahirahira 18 Highlights Kōrure Whānau 20 Growing Positive Whānau Transformation A Tātou Kaimahi 32 Our Dynamic Workforce Hapori Momoho 36 Flourishing Communities Mana Māori 48 Advocacy for Māori Waipareira Tuararo 52 Backbone Support Ngā Tahu o Waipareira 66 Our Partners Ngā Rīpoata Pena Pūtea 82 Financial Report Independent Auditor’s Report Certifications Mōteatea 90 He Maimai Aroha 92

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Kia ora koutou, This COVID-19 crisis and the harness this unique opportunity ensuing economic disruption is a to propel Te Whānau o Waipareira In a time of great global test of the robustness and integrity to the forefront of the post- challenges, we can hold our heads of our governance and leadership COVID response. We are poised high that Te Whānau Waipareira team. We have been fortunate to to become industry leaders who were ready and able to respond have the flexibility to adjust our are reinvigorated and better immediately to the needs of our funding strategies to ensure both aligned with our purpose to seek whānau. As Māori our response our operational and value-based aspirational outcomes for our to the COVID-19 outbreak meant obligations continued to be met whānau across all sectors. that, everyone had to roll up their through this period of unrest. sleeves, as we do on our Marae Finally, I would like to acknowledge to defend our communities. Key Te Whānau o Waipareira has the Roopu Kaumatua, who have personnel were redeployed and exceeded expectations in this year remained steadfast and dedicated became essential frontline workers of hardship, and has met all of the to Te Whānau o Waipareira. tracking outbreak progress and required milestones and strategic Despite the heightened risks playing a significant role in keeping goals with exceptional results. they face each day without a our community safe. Notwithstanding this, our audit vaccine, their willingness to partners were able to satisfactorily adapt to these new ways of Our CEO was proactive in our conclude their review, and endorse working are commendable and response and procured funding for an unmodified audit opinion. demonstrates their high level of a Community Based Assessment resilience. We pride ourselves Centre, which has been inundated This year has been the chance to on our ability to deliver security since its inception in March, hit the reset button and prioritise in the form of resources and highlighting the trust and support what matters the most and more services and be a pillar of strength that we have established within importantly to pay homage to our that our community can draw our community. visionary leaders. They have set from in difficult times such as a pathway so that we can stand this. We will continue to serve Our first response was focussed with whānau during periods of our communities, ensuring on resources and making hygiene hardship, acknowledging the generational wellness through our packs and food parcels available difficulties they have endured as a status as a Māori organisation. to those in need across the region. result of imposed limitations. Collectively we worked together to defend ourselves against Despite the challenges of 2020, this invisible enemy, leaving no the adversity has created an whānau behind. Resilience and opportunity to gain a new action thinking were paramount perspective on who we are as an to mitigating and alleviating of organisation and ground ourselves whānau concerns for wellbeing. in our founding values and beliefs. They are preserved and protected By answering the call of our in our Tohu and Te Kauhau Ora community and prioritising their O Waipareira. We have always needs, Te Whānau o Waipareira advocated “for Maori, by Maori” has undergone a re-engineering and now more than ever we must of our services, to better suit both reaffirm ourselves as a movement the social and economic climate. and not allow our voices to be Our Kaimahi have immersed pacified. Raymond Hall themselves in adjusting to this Chairman, Te Whānau o Waipareira new way of remote working, There are hard times ahead, facilitating a smooth transition for especially for our Māori people, the whānau we serve. but we must move forward and

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E ngā mana, e ngā reo, a marriage to take place on their approached by others. These e ngā rau rangatira mā own cultural terms. Excitement as include DHB, social scientists, PHD our whānau became extras for film students, and for kaupapa that Tēnā koutou, tēnā koutou, Te Ahikaroa also happened. includes: loneliness and social tena tātou katoa issues, housing, the dynamics Activities were varied and the Ko te mihi tuatahi ki te atua around living and dying, and the celebration of 50 years in Point issues of marijuana legality. Ko te mihi tuarua ki a rātou Chevalier of Mahurehure was a mā te hunga kua ngaro wonderful day. The Executive went We have appreciated the online Moe mai koutou, moe mai rā, to Rotorua in November 2019 to presentations from the Māori a Kaumātua National Conference. party. We have been to political moe mai rā This was empowering and party launches, and at this stage, Ko te mihi tuatoru ka huri noa interesting, where old friends met listening to the party promises, we ki a tātou te hunga ora and new friends made. Our thanks wish all those around the motu the Tēnā koutou, tēnā koutou, go to Te Pou and Baylee Watene very best. (Taanu McDonald’s great niece) tēnā tātou katoa The outgoing committee wishes all who organised us to lunch and the best to the next one for 2021. waiata at Corbans in the Heritage They have been as follows: We wonder when normality will Church. return to the Roopu to meet and Mere Tunks (Chair) enjoy group dynamics: waiata, Mihi Te Huia and Mere Tunks Mihi Te Huia (Vice Chair) kōrero, taniko, korero and Waahi completed their time with the Paatai. The Roopu first lost our Seniors Advisory Group of Diane Noda Clarke (Secretary) tireless worker Bill Tangariki, Auckland City Council, a two-year Jim Te Wiki (Treasurer) term. and then COVID-19 lockdown Kai Kōrero – Albie Tepania began. Our whānau could not A wonderful Waitangi Day was Members – Valetta Matenga, Waki tautoko tangi for our Mareikura enjoyed by all the Roopu with Moses. Margaret Glover, nor tangi for friends and whānau. Waipareira Bunty Peri, Margaret Bohte, kaimahi with their manaakitanga As we end the year, let us bind Mumsie Purutanga. We were made us feel cared for and together that of the upper realm, no sooner getting re-organised cherished. Looking back since our that of the land, that of the ocean. over at Whānau House when we last report it is time once again to Let us affirm our connection to suddenly went into another lock thank and endorse our Waipareira one another. down. Confusion, loneliness and CEO who gives so tirelessly to disappointment were alleviated bring us to true Treaty democratic Tuia ki te Rangi, Tuia ki te by the Whānau Ora team. Hygiene principles. The Chair and the Whenua, Tuia ki te Moana, Tuia ki packs, food packs and cheerful Board support our endeavors as te Here Tangata.E Rongo te Po, E phone calls by Kai Mahi were many of us continue to work in Rongo te Ao really appreciated. Some Roopu some way to support our whānau. members were also supported The Roopu is proud of some of with help to be tested. our strong hearted members The previous year of 2019 saw approaching 90 and nearly thirty various activities including a Te in their 80s. We expect around 80 Pou Theatre organised viewing Roopu members may be at our of Black Ties. A brilliant Māori Christmas party at Mahurehure, if theatre comedy in the Aotea COVID-19 allows it to take place. Theatre where an Aboriginal We are a desired group for Australian whānau tried to come research, not only by our own to terms with a Māori whānau researchers, but we are often Chair: Mere Tunks from Aotearoa where both wanted Te Whānau-ā-Apanui, Whakatōhea

10 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 11 TĀ TE KAIURUNGI CHIEF EXECUTIVE REPORT

If there was ever a year that was giving a second thought to the better futures for our people. No- going to showcase how effective risks they were taking every day. one else comes close to what we this organisation is, 2020 is it. do and how we do it. COVID does not discriminate and Te Whānau O Waipareira is used to here at Waipareira we do not see In a year where we not only rose taking care of our West Auckland problems, we only see solutions. to the challenges our people faced, We made sure the elderly, the we outperformed our highest whānau no matter what challenges high risk and the isolated whānau expectations and we will continue they face and this year our were regularly visited, contacted to do so because that is what Te challenge was COVID-19. and able to access medical Whānau O Waipareira is about. facilities for appointments and pharmaceuticals.

Our Waipareira kaimahi adjusted We got out of the gate quick to COVID knowing there was because of what was happening no hierarchy when it came to overseas and we needed to defending our people against protect our people. We have this pandemic. I applaud their a disposition for influenza - initiative and tenacity during especially our kaumātua - so not lockdown and indeed their grit only did we need to educate and to continue their regular mahi reassure, we needed to respond throughout. We are a solid, with a targeted approach. adaptable workforce that do what Waipareira immediately turned is required and it is second nature into a distribution hub supplying for us to all become vital cogs in a hundreds of hygiene and machine that never stops. sanitisation packs to our people. I am so proud of our people Our deployment included Te Pae who stood up to the test, they Herenga who, with their massive kept their shape, they kept reach, provided these essentials to John Tamihere their discipline. Our people and whānau through their Whānau Ora Chief Executive Officer volunteers broke their bubbles partners across Tāmaki Makaurau. Te Whānau o Waipareira to make sure our communities We promptly became the were protected. We should pat backbone for the Whānau Ora ourselves on the back because Commissioning Agency distributing we are not good at it. We can’t thousands and thousands of go back to a pre-COVID world so hygiene packs through all the we continue to have the post- partners to whānau across Te Ika COVID conversation to ensure we a Māui. Our collective distribution have the necessary resources to chain was so effectual, packs sent support our people, to support from Tāmaki Makaurau were each other and be prepared. arriving in the most remote areas The future is going to be tough within 36 hours. especially economically for Māori Stationery and mobile COVID-19 and COVID-19 is our reality until testing stations were created right a successful vaccine is found. around Tāmaki testing tens of However, we have unwavering thousands of people. Staff and faith in our system and we will volunteers worked tirelessly not continue to lead the way to pave

12 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 13 TŌ TĀTOU POARI OUR BOARD

Chair: Raymond Hall Ngāti Whātua, Te Rarawa

Deputy Chair: Evelyn Taumaunu Ngāti Mahanga, Ngāti Raukawa

Dame June Mariu, Phil Paki Te Kurataiaho Kapea Lifetime Board Member Lifetime Board Member Ngāti Whātua Te Whānau-a-Apanui Ngā Puhi, Ngāti Hine, Ngāti Ueoneone

Secretary: Rocky Tahuri Porourangi, Ngāti Porou

Treasurer: Merepaea Dunn Te Rarawa, Ngapuhi, Te Whakatohea, Ngai Tuhoe, Ngāti Porou

Moyna Grace Jarred (Bumpa) Taumaunu Tom Harris Ngāti Porou, Te Arawa Ngāti Konohi, Ngāti Porou, Tainui Ngā Puhi

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John Tamihere, Marlon Hepi Hector Kaiwai Christine Wu, Brad Norman, Charmaine Newson, CEO General Manager, Kōrure Whānau Director, Wai-Research CFO Director Data & Performance / Whānau Director Funding & Contracting Tahi

Michael Zheng, Kathryn Dobbs Jacqui Harema, Jo Nicholson, Awerangi Tamihere, Riki Ramanui Director ICT PA to CEO Director, Whānau Ora Director, Social Impact COO Director, Wai-Tech

16 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 17 NGĀ KAUPAPA WHAKAHIRAHIRA HIGHLIGHTS

18 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 19 KŌRURE “GROWING POSITIVE WHĀNAU WHĀNAU TRANSFORMATION” 20 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 21 KŌRURE WHĀNAU GROWING POSITIVE WHĀNAU TRANSFORMATION

Kōrure Whānau is our Grounded in the Whānau This holistic approach means outcomes driven network of Ora philosophy, we work with whānau are at the centre service delivery. Our teams whānau as a whole unit as of decision making for their support whānau to achieve well as capturing and meeting future. Identifying whānau their self-determined outcomes individual needs. Our frontline strengths further builds and aspirations with over 50 teams work collaboratively to resilience across all aspects services spanning economic, build up whānau champions of their lives and reinforces health, social, cultural and and enduring positive their ability to achieve positive educational sectors. outcomes. transformation.

WHĀNAU ORA KŌRURE WHĀNAU 2019-2020 INTEGRATED TRANSFORMATIONAL SERVICES FOR WHĀNAU

“The major contributor to flourishing whānau is whānau themselves.” – Sir Mason Durie

Whānau Future Makers, our In January as COVID-19 became We take a look at our year before 25-year plan for whānau an increasingly real global threat COVID-19 followed by our new transformation, saw another we started exploring the potential emerging norm as a result of the year of Kōrure Whānau starting impact for our community and global pandemic. as normally as previous years. initiating plans for a response. We Frontline teams were in action knew we would do what we always providing a range of integrated do – whatever your whānau needs services across multiple sectors for are, we are here to support you on our pēpi, tamariki, rangatahi and your journey – but we could see mātua cluster groups. From July to that we would have to take it to a December 2019 all programmes whole new level. were running ‘business as usual’ and to plan.

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In 2019-2020 we supported: Our services are for all Māori 69% whānau living in West Auckland regardless of This is a marked increase Pasifika 14% ethnicity. However, we are from previous years which proudly a kaupapa Māori is reflective of the growing NZ European / Pākehā 14% organisation and whānau need during the pandemic Māori access our services 9082 and our ability to re-engineer Other 3% more than any other ethnic and quickly meet immediate group. Whānau and emerging whānau needs.

SUPPORTING WHĀNAU TO ACHIEVE OUTCOMES We completed a total of 97,188 Top 3 Whānau Outcomes different types of activities (phone Our kaimahi work with whānau to ensure their self-determined outcomes are achieved based on goals and calls, home visits, programmes, aspirations expressed by whānau. transport, deliveries) over this We are proud to see our whānau achieving multiple outcomes through this period. These are the top three time. This again is a substantial outcomes prioritised and achieved: increase and indicative of the increased need as a result of TAHI RUA TORU COVID-19.

GENDER BREAKDOWN OF WHĀNAU WE WORK ALONGSIDE % % % The percentage of wāhine 34 32 20 accessing services is slightly Increased education Improved health, spiritual and Improved parenting higher than our tāne which and knowledge mental wellbeing for adults knowledge and skills has been consistent over the and tamariki years. We have increased the number of tāne we employ and are looking to increase Other priority outcomes for whānau include improved whānau relationships, employment options and the number of tāne focused improved financial understanding and capability. programmes to engage with Wāhine / Female Tāne / Male more tāne in the whānau. 3699 3120 During lockdown we were able to employ 15 RANGATAHI from our employment programmes to give them experience and a wage during this time

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The COVID-19 lockdown period • Enhanced Public Health the human face of government in March had a massive impact Response: Ensuring our departments and were there on how we continued support for whānau had access to the for whānau to have face-to- whānau. The level four lockdown most up-to-date and relevant face contact as and when defined our workforce as essential information became a priority. needed. workers and as such we were We used social media as a providing support to our West forum to break down critical • Engaging Whānau Remotely Auckland whānau in new ways. messaging to ensure our and Digitally: This change whānau were well informed. brings new opportunities. One hundred frontline staff We have mobilised. We have were redeployed to prepare • Warehouse and Distribution: innovated. We have adapted effective frontline delivery of our Understanding the complex our tikanga and way of life COVID-19 response focusing on needs of whānau, we saw willingly because putting health promotion. Five days into the potential impact of a care whānau first isn’t new to us, lockdown we were well positioned package delivered by whānau, it’s part of our mantra and our and ready to provide emergency for whānau, bringing much mahi. response support for whānau and needed essentials including the community. kai, hygiene products and Some of our programmes were hope. delivered digitally via Zoom and With this shift in focus we defined Facebook Live sessions. Whānau the groups in our community who A warehouse was leased and were given regular check-in phone were most vulnerable and our staffed and a distribution centre calls or Zoom sessions to gauge services to kaumātua, māmā and was established for the delivery their wellbeing and provided with pēpe were prioritised. of kai and hygiene products to information, which was another whānau across Waitakere. These means of maintaining contact. With a swift five-day turnaround deliveries were important to not we evolved into a virtual only get basic items to whānau COVID-19 had many learnings for operation and developed but also served as a welfare check how we can engage whānau using our new workforce. Working where we could have a kōrero different mediums. Some of these remotely required new tools with whānau (two or more metres methods will remain as we head for communication and ways to away) and link them to any added into the 2020–21 financial year. engage as a team and to engage support needed. The lockdown has given a chance with whānau. Our new norm to rethink our norm and map out a included: • Foodbank and Essential new way. Items: Our foodbank and • Both clinical and frontline essential living items service staff were deployed grew exponentially during to community based lockdown averaging 175–200 assessment centres. The food parcels per week during commitment of our kaimahi lockdown. over this time has been a highlight. Despite being • Rapid Response for Whānau: asked to work outside of their We provided rapid response comfort zones with limited pastoral support, de- or no clinical backgrounds escalating the fear and anxiety 7,468 for some; they demonstrated many of our whānau were Hygiene packs delivered agility and adaptability: experiencing. We also became to whānau during doing it for our babies, our kaumātua, our taonga. Lockdown

26 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 27 SIR MASON DURIE #WAIKŌRERO REFLECTIONS FROM WHĀNAU

One of the innovations that came out of lockdown was our Facebook Live series #WaiKōrero. These are Our kaumātua provide the wisdom and connection to those who have gone before us. It was imperative during unprecedented times and so it was important for our teams to come together with experts and whānau in the COVID-19 that we prioritised the health and wellbeing of our kaumātua and our whānau with young babies and community to kōrero – exploring new pathways ahead into unlikely futures and seeing how we can use this tamariki. Here are two accounts from members of the Roopu kaumātua. time to innovate and emerge stronger and more connected than ever. With these Facebook Live kōrero events we were able to reach deeper into our communities and to look to our past to inform and provide insights as we forge ahead. Ko Tauwhare te maunga When COVID-19 surfaced in March Dianne raised her concern about These quotes are from some of the hearty kōrero on the future of education with our CEO John Tamihere, 2020 and then level four lockdown the kuia’s phone call to get Whānau Ora Pou, Sir Mason Durie, and educationalists Whaea Evelyn Taumanu and Whaea Mere Tunks, both Ko Waipatukahu te awa was implemented – the kaumātua some tautoko for the whānau. still serving their community after 50 years of dedication. immediately became a concern for Waipareira made contact and Ko Kaipara te moana her as she knew being confined very soon they were delivering kai Ko Mahuhukiterangi te waka would create a lot of uncertainty. boxes, hygiene packs and ongoing support. Ko Te Taou te hapū She knew for a lot of kaumātua #WAIKŌRERO that lockdown meant isolation And then tragedy struck her own Ko Ngāti Whātua te iwi and heightened anxiety so she got whānau with an unexpected to work. “I decided to ring some bereavement. Dianne went from Ko Whiti Te Rā te marae "Those children we were working with back then are now parents wanting the best for kaumātua that I knew would be delivering Waipareira support to their children. We’ve offered alternative education programmes since the beginning for Ko Dianne Wanakore-Hunia-Clark- feeling a little anxious about the receiving it with kai, hygiene packs present situation we were all in. youngsters that didn’t make it in the mainstream. Providing that comfort for them to Noda taku ingoa and food vouchers to get her own I would greet them and ask how family through this stressful and say, “You’re magic. You can do it.” We’ve seen our kids through carpentry, music, kapa they were and these calls were sad time. gratefully received at the other haka, and now looking at ways we can provide access to devices to ensure all of our Kuia Dianne Clark is a proud end.” Lockdown was then eased children have access to sustainable jobs for the future.” mother of five children and Dianne was back at work with 29 mokopuna and 12 One of these kuia was upset as supporting kaumātua with mokomokopuna. Dianne and her husband was hospitalised technology to ensure their devices her hoa rangatira of 25 years following a stroke and she was and capabilities in using them – Whaea Evelyn Taumanu live on their marae, “White Re unable to be by his side – plus she were updated. This allowed many Rā” in Reweti, West Auckland. had ten whānau at home including to make phone calls and have Dianne is actively involved with a mokopuna and a daughter going video chats with their doctors. her marae and a proud member through cancer treatment. plus secretary of the Waipareira The final word goes to Dianne: “I Kaumātua Executive Committee. Not long into lockdown Dianne am very grateful and blessed, as “One thing we’ve learned from this is the importance of whānau. Without that received phone call from Alexis are our Waipareira kaumātua, for notion of whānaungatanga and whānau it would be hard to get to where we are She feels blessed to be amongst Brown explaining Waipareira the aroha and tautoko we get from so many different kaumātua at. The next step is to build on that. We know there have been downsides – with kaiārahi had been tasked with Te Whānau O Waipareira – even from different iwi who share their connecting with groups of to this day they are looking out for unemployment being one. Some people are not sure about their future. It’s also a stories, manaakitanga, aroha and kaumātua to support them and us all.” time to think about training programmes. Moving people into jobs they’ve perhaps more. Dianne explains: “To hear their needs. Everything from their laughter, wipe their tears food and supplies to doctors’ never thought about before.” and to be welcomed with smiles appointments were on the list and and open arms is truly a privilege Alexis needed the help of Dianne of which I am very passionate and her husband. about”. – Sir Mason Durie

28 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 29 AROHA IN ACTION

Lynda Finn is a staunch advocate predictable end. My son who lives in Lynda missed her family and Te of Te Whānau o Waipareira having Maungarei/Mt Wellington offered to Rōpu but spoke to them often on been at the receiving end of the come and stock up my pantry – but the phone which lifted her spirits services and resources available to we had just discovered his wife was in an uncertain and challenging whānau. pregnant with a long-awaited baby. I time. She spoke to her good friend couldn’t let him take any risks at all.” once a week which stopped her Lynda recalls post World War II going crazy due to not seeing upbringing in a community where Lynda tries to be as independent anyone at all from week to week. people looked after one another. as possible, however she is When a new person moved into restricted with her movement due Lockdown eased and Lynda was the street, neighbours took plates to partial sight as well as limited able to go out in the Waipareira of food and casseroles with offers mobility. Another West Auckland van to Orakei Marae with Te of help if and when required. provider supports her with home Rōpu to have some much Mothers and Grandmothers care visits twice a week taking needed socialising. However, looked after one another’s children her shopping and assisting with COVID-19 came in a second wave and shopped for the elderly. household tasks Lynda is unable to and Auckland was forced into do on her own. This much needed lockdown again. This time she “I know there are still places in help was withdrawn as soon as the knew Waipareira would look out Aotearoa where this happens - but country went into lockdown. The for her – and sure enough she I think it’s rare. Thankfully we have provider explaining to Lynda there received a hygiene and food pack. Te Whānau O Waipareira who make was nothing they could do, so she you feel like part of their whānau - it risked heading into the pandemic Lynda felt symptomatic after her brings back that familiar feeling of with no help nor means to get Orakei visit and as she was unable being included and looked after.” food and essentials. to get to a testing place, Rogere Te Whero from Waipareira organised Lynda has a close connection Anxiety started to creep in as a nurse to come and conduct a to Māori and recalls her first Lynda became concerned about test in her home. encounter with the culture. the welfare of her family, the risk they faced and also her own Lynda is so grateful. “When I first became involved in te welfare and needs. She was also ao Māori in the 1980s, I discovered a dealing with grief after the recent level of caring I had not experienced “If Waipareira had not loss of two close friends. since I was a child. And now, as a provided me with food, I member of Te Rōpu Kaumātua-Kui I Local supermarkets were don’t know what would have received that same level of care contacted and she was placed on from Waipareira.” a priority list to have groceries have happened because delivered – however there was no Through her involvement with I would never put my guarantee. Waipareira Lynda notices how son and his whānau at well elders are respected, and “I had a Waipareira Support Worker risk. Waipareira has a rangatahi come forward with – Karen and I messaged her. She smiles – something she says is assured me there were plans to slogan, ‘Progressively “Lovely”. make sure elders and whānau in Acting in Unity’ and need were helped and it was [not] “When we went into lockdown in long before I received a hygiene box that’s very true. But March this year (2020) none of us and one of fresh vegetables which knew how long that might last. It was I’d like to add that makes up 70% of my diet.” and still is a very scary time, with no Waipareira is ‘Aroha in Action.”

30 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 31 A TĀTOU “OUR DYNAMIC KAIMAHI WORKFORCE” 32 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 33 A TĀTOU KAIMAHI OUR DYNAMIC WORKFORCE

This past year, more than ever, we Knowing our community and We know our kaimahi are have seen our kaimahi embody knowing whānau Māori are adaptable and seeing this in action our whakatauakī, especially at risk when it comes has been a real highlight. We saw to viruses such as COVID-19, kaimahi from back office support our kaimahi stepped up to the lining up for warehouse and “Kōkiritia i roto i challenge from frontline to back distribution roles. Kaimahi who te kotahitanga.” office support to transform the don’t have a clinical background way we work. were found supporting at the The unity and agility of our people COVID-19 testing station. Social When the first day of level 4 has been second to none as we workers transforming into van and lockdown came we had over 100 delivery experts. These are just went from delivering services for kaimahi turn up for work wanting some examples of our kaimahi’s whānau in West Auckland to a to know where they were needed agility. next level operation supporting and how they could support all whānau to stay safe and well whānau at this time. They were We want to acknowledge and during a global pandemic. redeployed into roles outside pay tribute to their efforts and of what they were originally commitment to the Waipareira employed for and they stepped up kaupapa during this time. willingly.

34 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 35 HAPORI “COMMUNITY MADE SOLUTIONS MOMOHO FOR INNOVATIVE FUTURES” 36 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 37 HAPORI MOMOHO COMMUNITY MADE SOLUTIONS FOR INNOVATIVE FUTURES

“Our platform for meaningful collaboration that works toward shared aspirations for whānau.”

Hapori Momoho is our commitment to collaborate with like-minded organisations to maximise collective impact for whānau at local, regional and national levels.

BUILDING RESILIENCE IN WEST AUCKLAND TAKIWĀ

Whānau Resilience is a co-design project collaborating with the Ministry of Social Development and other West Auckland based providers to understand domestic violence factors and their impact on whānau. Also what a possible joint solution might look like across the West Auckland Takiwā with the following partners:

• The Fono • People at Risk Solutions (PARS) • Chinese New Settlers Service Trust (CNSST) • Waitemata Whānau Collective • Taulanga U Youth and Family Services • Lifewise • Family Action

• Ethnic Social Services

This project strengthens our exisiting ties as well as creating new ones with the potential rollout of a service from the beginning of 2021.

West and East combine to develop new service programme for Tāmaki Whānau

In November 2019 Te Whānau o Waipareira, alongside East Auckland’s Tāmaki Regeneration Company (TRC) and Te Hoe oo Tāmaki (THT) collective launched a co-design project to develop a new service framework for whānau living in Tāmaki with complex and multiple needs.

This project will occur over a number of years and builds on key Whānau Ora learnings Waipareira has developed over the last 10 years, combined with the local knowledge and expertise from the different Te Hoe oo Tāmaki partners.

All parties see Whānau by Whānau as having the potential to be a leading service in the next iteration of Whānau Ora and a model of best practice for other providers regionally, nationally and globally.

“We acknowledge the community work Waipareira has provided to the west, and we welcome their experience and look forward to an ongoing partnership,” - Georgie Thompson, Manager of Ruapotaka Marae – a member of the THT collective.

38 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 39 40 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 41 TE PAE HERENGA O TĀMAKI COLLECTIVE IMPACT ACROSS TĀMAKI

CELEBRATING WHAEA LYVIA MARSDEN We have come from decades of nannies and koroua at the kitchen table making plans. Community leaders who know the power of the collective and believe in whānau capability. Te Pae Herenga o Tāmaki The underlying premise of our STRATEGIC PLANNING (TPHoT) is our Whānau Ora TPHoT kaupapa is that services Before we kicked off our 2020 symposium collective across broader are agile and responsive to the Te Pae Herenga o Tāmaki held TPHoT came together to honour Aunty Livy Tāmaki. In partnership with the unique needs of our individual its 2020 symposium in June with Marsden, our Māreikura, who has over decades worked tirelessly for our people Whānau Ora Commissioning communities and firmly a focus on refining its strategic on the North Shore and across Tāmaki. Agency (WOCA) this collective embedded in the understanding plan. The collective reaffirmed stretches across the region that Māori advancement is best our game-changing purpose providing immediate, short achieved when delivered by to secure funding and have a and medium-term outcome Māori for Māori. collective impact – agitating and programmes to both urban disrupting the status quo to and rural Māori communities. While some of our services enact accelerated achievement Partners include Te Whānau o continue to operate working for Māori as Māori. in a pre-COVID-19 manner, the Waipareira, Te Puna Hauora, The strategic priorities majority have had to evolve and Ngāti Whātua Ōrākei, Te embedded in this ethos include: Rūnanga o Ngāti Whātua, adapt to the changing needs of COVID-19 RESPONSE our communities. We continue • relationships to scale reach Manukau Urban Māori Authority TPHoT COVID-19 response has reached across the region adapting to upskill and providing resources to to evolve our service model, and Kotahitanga Collective • health and wellbeing our kaiārahi so they are equipped to meet the needs of the communities they work within. Kaiārahi quickly connecting like-minded services, (Te Kaha o te Rangatahi, identified the vulnerable and elderly in their communities, providing easier access to food and health care developing programmes and • political advocacy Manurewa Marae, Papakura support. Testing for COVID-19 was paramount with fixed and mobile testing units made available to ease stress understanding how we can more Marae and Turuki Healthcare). • healthy wealthy workforce for whānau throughout Tāmaki; improving health outcomes and contributing to Māori COVID-19 testing rates Te Pae Herenga o Tāmaki effectively support whānau in • rangatahi: creating space and being higher than the national population average. (Te Pae Herenga) supports these uncertain and challenging growing future leadership approximately 65,000 whānau times. from as far north as Waipoua • Māori economic Forest to Papakura/ Waiuku development and south of Tāmaki. sustainability OUR WHĀNAU “...there’s no other network like it actually. One of the learnings Te Whānau o Waipareira The strategic framework will Trust (Waipareira) provides Collectively Te Pae from that was that actually, Māori providers have a nimbleness be used to guide future WOCA the backbone support for the Herenga supports action plans as well as support collective: coordinating the and an agility to mobilise and to turn the ship around on a the collective outside of WOCA collective’s efforts; building and 65,000 funding. penny, very, very quickly...” maintaining the relationships; and managing the flow of WHĀNAU - Te Puea Winiata – CEO Turiki Health information and online from as far as communications. Waipoua forest down (Te Pae Herenga Whānau Ora Collective) to Papakura.

42 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 43 REGIONAL BREAKDOWN WHĀNAU SUPPORT - CUMULATIVE FROM 30 MARCH 2020

“It’s quite a struggle…the situation that I’m in, … these AGILE WORKFORCE & COMMUNITY OUTREACH fullas help out really good…. It would be really hard without them. A struggle, yeah. Probably go downhill without their

With the constant backbone TPHoT’s ability to collaborate and services…” support from Waipareira (including respond quickly is indicative of weekly hui, obtaining resources, the Whānau Ora philosophy and – Whānau member, logistics and advocacy); TPHoT had approach. South Auckland. the space to become more agile and responsive enabling a faster Whānau wellness is a significant response to support whānau. component of our working model: ensuring whānau are provided The new norm included: with fundamental basic needs to manage through winter, COVID-19 • enhanced kaumātua response repercussions and whānau circumstances. As we have moved • localised health checks and through COVID-19 levels, Whānau mobile health services. Ora providers have continued to • establishment of COVID-19 provide essential services support testing stations to our whānau.

• online support and learning Community communications platforms utilised a number of social media platforms to ensure that whānau • increased collaboration had access to relevant and timely information related to COVID-19 • new communication methods and corresponding support and ways of working remotely facilities. • rapid response

• working remotely

• growing a whānau ora champion workforce

44 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 45 TE PAE HERENGA O TĀMAKI

DISTRIBUTION EFFORTS

Thousands of winter warmer packs With such a challenging year “Kai packs were very were delivered by TPHoT across TPHoT have remained focused Tāmaki Makaurau with distribution on their strategic imperatives, helpful, whānau centres right across our Tāmaki supported by Waipareira as the didn't need to travel partners. backbone, to become increasingly agile and responsive to the by foot with their Logistics were co-ordinated from changing needs of our whānau. the backbone and managed at We have grown in capacity and pēpi to wait in the each site with strict hygiene and capability, most importantly long supermarket social distancing protocols. Priority becoming increasingly resilient was given to kaumātua (65+) and to external factors outside of lines, Covid had left vulnerable whānau with health our control so that the mauri of whānau out of job conditions that may compromise our communities will continue to their immune system making them grow and flourish in our changing and pocket so packs more susceptible to COVID-19. environment. are appreciated The funding provided by Whānau Direct supported supplementary and catered to our items for whānau winter warmer whānau numbers...” packs including basic essential items such as personal hygiene and cleaning items to clothing and winter blankets. More vulnerable – South Auckland (Te whānau deemed high-risk were Pae Herenga o Tāmaki also offered a free influenza collective partner). vaccination.

We also provided tailored packages of support including (but not limited to) financial and budgeting advice, advocacy (health, education, employment, financial and budgeting), social work and mental wellbeing.

46 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 47 MANA “ADVOCACY FOR MĀORI” MĀORI 48 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 49 MANA MĀORI ADVOCACY FOR MĀORI

Te Whānau o Waipareira Trust the Whānau Ora collective impact There was much media attention was born out of a collective movement across the North Island around this stance albeit we vision concentrated on improving with 80 other partners. continue to have regular testing circumstances for Māori for all. Our kaimahi were essential whānau who were impacted Māori Inquiry into Oranga Tamariki workers, breaking out from from the urban migration that the safety of their own whānau This year has seen Whānau o was embarked on immediately bubbles everyday to support our Waipareira contribute to the following the second world war in whānau in the community. It was significant shaking of different 1945. Māori whānau had become essential we provide all safety systems. The Whānau Ora disconnected from their traditional measures and PPE items from Commissioning Agency Māori whānau support network and the outset to provide assurance Inquiry into Oranga Tamariki culture as whānau groupings were we were providing optimal safety was a key project we were able isolated from each other. The conditions for them to return to to support. This required the vision is consistent in maintaining their bubble safely. establishing a ‘listening post’ to that whānau are to be equipped provide a safe environment for with the knowledge, skills and The initial messaging from MOH the many whānau who were keen supporting systems to be able to and the governement offered to share their experiences. This define their own mana motuhake. testing to those that had recently seminal inquiry was the first ever returned from overseas or Over the last 35 years Whānau by Māori, for Māori ground up those that has symptoms which o Waipareira has continued to response from Māori whānau and impacted our māori population support and advocate for change will be used to fiercely advocate nation wide. The government at multiple levels. Our kaimahi against institutional racism narrative quickly changed over are fierce advocates for whānau, time to match our already In June 2020, Whānau o challenging any inequities that implemented strategy. Waipareira successfully opposed have beeen forced upon whānau. the uplift of two pepī Māori at This support is fundamental Encouraging our West Auckland Waitakere hospital. This was to support transformational whānau to be tested as a public achieved through a mass gathering change for whānau to be the best health screening measure was of our kaimahi on the premises version of themselves based on to encourage our whānau to and our CEO drawing national their own goals and aspirations. access preventive screening. The attention to the plight of these This transformatioinal change affordabililty, available transport whānau. This was followed by our ensures whānau are reconnected and accessability of health care wrap around services to further to support networks and enable are some of those barriers that support both whānau (both first whānau to reclaim confidence to prevenet whānau visiting a time parents) who are successfully overcome any systemic barriers health professional unless they enrolled in a six month intense that exist. are extremely sick. Preventive residential parenting programme. screening aided with early Advocacy has continued to occur detection gives our whānau more Public Health Screening and at local, regional and national options to manage any health Covid-19 levels. Our membership in the concerns and prolong their lives. Whānau Ora regional collective Te Covid-19 provided us with a At the heart of Waipareira DNA Pae Herenga o Tāmaki combines further opportunity to highlight is the responsibility to highlight the whānau voices across Tāmaki and address health inequalities injustices, inequities and to highlight and challenge systemic for Māori. In the initial phases inequalities and fiercely advocate and institutional racism which of Covid-19 testing our CEO and for change through multiple contiues to inhibit Māori ability Board promoted that all whānau avenues. to assert their mana motuhake. and kaimahi should get tested as This is further reinforced at a a matter of caution regardless if national level with membership in they displayed symptoms or not.

50 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 51 WAIPAREIRA “PROVIDING BACKBONE SUPPORT TUARARO TO TE WHĀNAU O WAIPAREIRA” 52 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 53 WAIPAREIRA TUARARO WAI HOUSING BACKBONE SUPPORT

Waipareira Tuararo is the Alongside the frontline operations, Wai-Housing is one of our houses and three level walk up at 55 Woodglen Road, Glen Eden. back-office engine room COVID-19 saw our backbone newer units and is charged with apartments the project is nearing The property has four existing providing backbone support operations re-engineer their advancing whānau housing practical completion of the last dwellings onsite that provides to Te Whānau o Waipareira teams. interests for affordable and block of high rise apartments a good holding income in the accessible accommodation for scheduled for October 2020. medium term and at some point in and their partners to Our accounts team became the not only rent, but also eventually the future may be redeveloped for ensure frontline operations best PPE procurement team purchase property. Housing Parallel to this, HFSB achieved additional housing. run efficiently and systems across New Zealand to ensure for Social Benefits (HFSB), a its Community Housing Provider are implemented to report our frontline staff were equipped subsidiary of the Trust, was registration in October 2019 from We will continue to source on whānau outcomes and adequately. initially established to undertake the Ministry of Housing and Urban additional housing stock to the 120 unit development for Development which allows direct continue to build our portfolio of overall social impact. Our ICT team designed Kainga Ora (formerly Housing NZ) contract engagement for public properties into 2021. applications that captured at 1550 and 1552 Great North housing with the Ministry of Social Our clients include the National essential family information in a Road, Waterview. Built over Development. Its first acquisition Urban Māori Authority (NUMA), speedy manner enabling our CBAC three distinct stages with terrace was the purchase of a large site Te Pae Herenga o Tāmaki, the team to test and screen patients in Whānau Ora Commissioning 59 seconds. ‘Haskit’ become a new Agency, Social Value Aotearoa and word for our team to reflect the Hāpai Te Hauora. App – they captured hygiene pack, food parcel data to report our Support includes but is not limited efforts daily. to: Our Wai-Support team became • social Innovation hub warehouse and distribution • human resource management experts.

• financial support and Our Social Innovation team management became agile change management agents documenting and writing • information technology in the moment processes and modules for our evolving frontline • data and performance operations.

• executive and corporate Funding and contracting joined support CBAC and warehouse operations with data and performance • health and safety providing in the minute reportage • quality and risk management and data to support COVID-19 planning. • funding and contracting

54 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 55 WAI ATAMAI WAI RESEARCH SOCIAL INNOVATION HUB

Our teams bring the best in Lead (M/L) and Social Impact (SI) We were excited to transition Financial Year 2019/20 (FY2019/20) the WOCA and the Waipareira and unpack their responses both social innovation to support representative. Home rōpū met three incubator projects to Kōrure was again a very busy and COVID-19 Disease responses by individually and collectively. Being for online Zoom meetings (Zui) Whānau this year after working productive year for Wai Research. reallocating resources, expertise able to walk closely alongside whānau to live their best life. most days with their M/L and closely with the steering groups Dr Tanya Allport (Director of and staff members to where it was frontline kaimahi provided a Social Impact rep checking in through the service design, Research) led the team for the first needed most. valuable insights into their work The Social Impact team is part of the year and then Dr John with whānau, including the many on kaimahi wellbeing, sharing programme development, pilot, Dr John Huakau and Dr Sneha grounded in the belief that Huakau the remainder. challenges kaimahi faced, and their communications, building refine and transition phases. Lakhotia, with support from Dr Elica we must approach change ‘stories of success’. through the perspective of those whanaungatanga, setting focus, Over the course of FY2019/20 Mehr and Dr William Akinnagbe, Te Puni Kōkiri Pae Aronui the research team worked on provided regular (almost daily) Participation across different experiencing change. Considering scheduling training and providing Employment Hub – transitioned to more than 40 distinct projects. updates on the epidemiology roopu helped Wai Research to gain the human side of change and feedback on mahi. Kōrure Whānau – November The Whānau Ora Commissioning of the COVID-19 Disease within a deeper understanding of the working alongside our partners, The Social Impact team had Agency (WOCA) was the biggest Aotearoa and globally for the CEO Waipareira COVID-19 response. It colleagues and whānau, we utilise Acting on rangatahi feedback from a critical role in integrating client for Wai Research with and the Executive Leadership team allowed research team members to a holistic approach to foster the original pilot, the service design knowledge across the home rōpū around 60% of its projects. These to support decision making and participate in a range of kaupapa innovation and promote the was refined and a second cohort projects included the Māori customise our response. These – building capability of kaimahi in across the COVID-19 disease learning and sharing of ideas that of 17 rangatahi completed the Inquiry into Oranga Tamariki, the daily updates included a summary response. these home rōpū by assisting with six-week programme and worked Outcomes Measurement and of the latest local and global facilitate end-to-end solutions for As part of the ‘new’ BAU model technology, training and other closely with kaimahi to progress Reporting Workstream, the Policy research and practical information whānau wellbeing. for FY2020/21 the outcomes support as required. their education and employment Workstream and a number of relating to the COVID-19 disease. measurement part of the Wai plans. important research and evaluation A broad range of relevant training Georgina Martin was redeployed to Research separated from the Kōrure Whānau Support projects. and support resources were assist Niusulu as clinical support. Kaupapa Māori research team. COVID-19 RESPONSE ALERT co-created with frontline reps, WaiAngitu – Transitioned The Māori Inquiry into Oranga Dr William Akinnagbe and Dr The four members of the Tamariki has been the most Elica Mehr were redeployed to outcomes measurement team LEVELS 4 AND 3: delivered and co-ordinated October by SI Team and shared across publicised research which we hope support the Data and Performance (Dr John Huakau, Dr Sneha will contribute to any systemic team with WOCA and Waipareira Lakhotia, Dr Elica Mehr and In late March Waipareira re- Management Leads and frontline. WaiAngitu completed its contracted organised to provide emergency year in October with 66 whānau change recommendations. Whānau Direct itemisation given Dr William Akinnagbe) have the extremely large number of moved to sit under the Director COVID-19 pandemic response Remote Working training: going through the service (target Te Whānau o Waipareira is Whānau Direct grants that were of Data and Performance and of 60). our second biggest client with support for whānau and the processed as part of the WOCA and Whānau Tahi (Bradley Norman), • Whānau Tahi projects including the Waipareira community. With this shift in Waipareira COVID-19 Responses. in the newly formed Outcomes Key outcomes for whānau included: Journal, the Waipareira Mental focus, the Social Impact Team Cate Mentink was redeployed to Measurement and Insights Team. • Whānau Direct Health Framework, the Wai- aligned their focus from business • 37 with reduced barriers to the Social Impact team, gathering The Outcomes Measurement Atamai Social Impact Unit launch, as usual deliverables to workforce • Haskit App work documents and information on and Insights Team now provides Te Reo Matahīapo, supporting development activities that could the Waipareira COVID-19 disease specialist expertise and support • 32 whānau with an updated CV Te Pae Herenga o Tāmaki, and • IPFX response. with the analysis of outcomes support the organisation and the outcomes measurement • 39 whānau with improved data, designing of outcomes kaimahi as they redeployed with a workstream for Korūre Whānau Rewa Harker worked with the Data Whānau Rōpu Training – Remote knowledge of employment measurement frameworks, health promotion focus. and the Ngā Hua o Mataora pilot Systems, Training and Support to Working supports reviewing of programmes and cluster. provide weekly reports such as the lead improvements in Waipareira Whānau Rōpu - Zoom hui Haskit Manager Reports, Delivery INCUBATOR MANAGEMENT Whānau were navigated into and WOCA data capture, Wai Research in a Reports and New Referrals updates As Waipareira evolved into a appropriate supports to ensure outcomes frameworks, outcomes to delivery teams. Our superstar they could continue their journey COVID-19 Pandemic – measurement and insights. virtual operation and developed Chris Smythe worked as the towards work readiness. Supporting Essential our remote workforce, the Social “In this space, Assistant Operations Manager to Over FY2020/21 Wai Research will Impact Team’s core purpose was Workforce set up a COVID-19 disease testing Taitamariki – Transitioned August continue to gather and document to build connection and capability thinking The COVID-19 pandemic presented centre in the carpark of Whānau any leading practices and across our frontline kaimahi Working collaboratively across some unique circumstances for House. breakthrough strategies, actions, to support the success of the approaches and innovations that Waipareira, the incubation Wai Research particularly during Hector Kaiwai was tasked with differently is emerge in response to COVID-19 new integrated working model. phase resulted in the design the lockdown period in terms of developing a research plan around its impact on mahi and the way and how these lessons might Four integrated home rōpū for of the Taitamariki service the Waipareira response to the improve future ‘ways of working’ frontline kaimahi evolved from the norm.” we worked requiring adaption COVID-19 pandemic. This involved delivery framework completed and responses. the traditional cluster teams, each and change. Over March to June, sitting across multiple Waipareira and submitted to WDHB for Wai Research supported both with a dedicated Management contracting. work streams to collate information

56 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 57 58 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 59 WAI-CREATIVE COMMUNICATIONS HUB

Wai-Creative is a highly EditLab is the in-house digital Social Media work collaboratively experienced and innovative content team who have twenty by strategically creating media communications hub at years of digital media experience content and promotions to en- the centre of Te Whānau o between them. Their expertise is gage with whānau whilst always Waipareira whose clients still and moving images, digital highlighting and complimenting include: campaigns, digital strategy, brand the various brands. Their work positioning and translating any within Wai-Creative includes • Whānau Ora brand into a visual narrative. developing and executing digital Commissioning Agency EditLab uses the latest digital campaigns for Te Whānau o technology allowing for the highest Wai-pareira including, WOCA, Te • National Urban Māori quality of images and editing with Pae Herenga, and Social Value Authority a fast turnaround. Aotearoa.

• Whānau Tahi Limited Brand & Design develop and • Te Whānau o Waipareira maintain the integrity of all in-house brands grounded in • Wai Tech indigenous design. From business cards to billboards, car graphics • Te Pae Herenga o Tāmaki to stage backdrops, there is no brief too small or too large for • Social Value Aotearoa Brand & Design. The team works • Independent campaigns collectively with other sections of Wai-Creative complimenting all content with visual and artistic flair.

Presenting narrative, copy, design Our Communications section and content through a Whānau contains communications Ora lens ensures this hub has a specialist who hail from a radio key point of difference from other and broadcasting journalism communication hubs. All stories background with 23 years of enhance the mana of whānau and experience. Expertise includes showcase their ability to overcome creating en-gaging content, adversity, become resilient and news, interviews, press releases, thrive. programme campaigns, brand Wai-Creative is a collaborative marketing, annual reports plus team that has specialties in four communication support for Senior different areas of communications. Management.

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Overview Our team also supported the Wai ICT continues to improve New Waicloud Servers Whānau Kiosk: packing and delivery of these its business driven and Infrastructure: Wai Intel has continued to deliver essential packs over lockdown technology focus model in the Integrating an automatic self- a suite of services across data and beyond. 2020 fiscal year with an aim to Implementing a Hyper-V based service portal for both staff and systems, outcomes measurement best serve Waipareira and its software defined environment clients coming to Waipareira and analytics to Te Whānau O • Tested and deployed further extended whānau. on WaiCloud with necessary premises for appointment and Waipareira, Te Pae Herenga o enhancements to the Kaimahi technology and characteristics visit. It has also been recognised Tāmaki and the Whānau Ora Mobile App for Whānau Tahi. By deploying the latest cloud to provide a highly available as an internal contact and tracing Commissioning Agency. In March server infrastructure over mechanism for ICT services across App to monitor and manage • Supported the establishment of this year, our ability to deliver Christmas and New Year, the multiple locations. the staff presence during the of our Covid-19 testing centre our mahi was put to the test, as team has demonstrated the lockdown. including the development of we adapted to the impacts of strong capacity and capability of CBAC (Community Based a mobile application to collect Covid-19. Overnight, we were managing 150+ servers and 500+ Assessment Center) App: WMS (Warehouse Management required data. Re-deployed able to implement a range of new client devices across two data System): Providing a customised almost 50% of our team to Enabling Waipareira to become the protocols and moved to a fully centres. In addition to day-to-day solution for asset and PPE support referral processing first health provider in the country remote working model to ensure operations of managing WaiCloud procurement, inventory check and within the CBAC Data Lab, to be equipped with a digital we were available to support servers, staff computer hardware, product distribution. The workflow which enabled our nurses to platform for patient registration, our essential workforce as they cooperate network, mobile process in WMS empowers administer one swab every 50 triage, swap and e-prescription continued to support vulnerable telephony, Wai ICT has created a a seamless management of seconds. at the beginning of the COVID-19 warehouse workload particularly whānau over that period. suite of organisational business outbreak. The system has not only • Secured funding through in the high demand time period. Apps as a part of organisational been used by Waipareira CBAC Highlights for 2019/2020: Precision Driven Health to quick response plans to but also deployed to the southern undertake a research project COVID-19. Key highlights of team • Successful deployment of Auckland boundary at Manurewa to enhance our ability to achievements of this financial year Whānau Tahi version 5.5 Marae. support whānau in achieving can be seen as follows: across all frontline teams their aspirations. This is an • Implementation of our new exploratory project looking at help desk system to improve how we can apply historical kaimahi support and better data and insights to better identification of training inform pathways for whānau opportunities to achieve their health and wellbeing outcomes. • Re-established our Super User Roopu to recommend, review • Welcomed Neil Wilkinson to and test ongoing system the team as our Data Analytics enhancements & Performance Manager for Te Whānau O Waipareira. • Development of a refined set of ‘push button’ reports for management leads • Testing and deployment of the ‘HAS Kit’ delivery app to manage the delivery of essential hygiene and sanitation resources as a response to Covid-19. This was extended to manage the delivery of other essential resources such as kai and winter clothing.

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2019 saw many changes with 2019 also saw new developments Wai-Support has the reputation health and safety across all areas. innovative ways to offer corporate continued growth across the in our approach towards our as the Tuararo of Waipareira Health and safety was particularly services from using a new online organisation that led to a full recruitment strategy with (backbone to the backbone) under pressure to keep updated QIF based process to kaimahi HR & Recruitment engagement engagement and participation with offering flexible modern and on all things COVID-19, especially being able to order PPE gear with Konnect Koncepts, a institutions and career days with knowledgeable corporate related to workplace health and through an online App. The next Māori-owned business based in education providers. services to all units including safety and each individual across year will focus on updating our Auckland. Properties, Administration, the organisation. For the financial year ending 30th processes and ways of working, Reception, HR, Health and along with kaimahi development. This move allowed further June 2020, 46 (28%) new kaimahi Safety, Quality Assurance and The Events team this year improvements with processes were appointed within Te Whānau Executive Support. COVID-19 successfully organised the local and decision making, but also o Waipareira. We will continue meant that our team flexibility event Waitangi at Waititi with preparedness against COVID-19 to grow and further build our was put to the test as we over 40,000 visitors over the day. by moving all functions to virtual Waipareira Whānau ora workforce. changed overnight from day- During the second-half of 2020 environments. to-day support to setting up we began to focus on updating a warehouse and preparing processes and working across kaimahi with PPE to ensure teams to develop new and

WAI REHUA FUNDING & CONTRACTING

This year Wai Rehua, like all of Te knowledge and resources to cope from 1 July 2020. We continue to Whānau o Waipareira, has faced in this new COVID-19 world. We nurture our relationships with a unique challenge, the COVID-19 also worked with our funders on funders in order to provide more pandemic, one that we did not COVID-19 funding opportunities support for whanau, especially foresee at the beginning of the such as the Ngā Kaimaanaki with the impact that COVID-19 has year. As a result of the pandemic Service with the WDHB and food and will continue to have on our and the advice by the Government grants from MSD. Waipareira community and economy. that Aotearoa was moving into was awarded a number of new alert level four, putting the country contracts including establishing into a nationwide lockdown, a Community Based Assessment Wai Rehua immediately pivoted Centre for COVID-19 operating the mahi undertaken by our from Whānau House, Pae Aronui team to assist with Te Whānau o and Te Whare Oranga projects Waipareira COVID-19 strategy. We with TPK, and being selected by were in regular communication Ministry of Housing and Urban with our funders advising that Development (HUD) for the Te Whānau o Waipareira had Sustaining Tenancies Providers’ redeployed our workforce to Panel as well as confirmation from become a large-scale public health HUD that Te Whānau o Waipareira team to ensure our whānau Trust has been selected to deliver had all required information, Sustaining Tenancies services

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Hoani Waititi Marae Pan Tribal Marae established in 1984

Ko Titirangi Te Maunga

Ko Waipareira te Awa

Ko Waitakere te Whenua

Ko Tūmanako te whare tupuna

Ko Te Aroha te Wharekai

Ko Hoani Retimana Waititi te Tangata

Ko Hoani Waititi te Marae

Tihei Mauri Ora

Hoani Waititi Marae continues to hold a special place within the spiritual boundaries of Te Whānau o Waipareira.

Over the past year, Hoani Waititi has been the venue for a number of important occasions, the largest being Waitangi@Waititi on 6th February which this year saw over 40,000 people in attendance. The marae hosted a great line- up of international artists and top musicians from Aotearoa, bringing the local Waitakere and broader community together to celebrate Waitangi Day.

Te Whānau o Waipareira remains committed to the Hoani Waititi vision and aligning both organisations to the same future pathways.

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WHĀNAU ORA COHORTS

This year in spite of COVID-19 we had two cohort groups operating and slightly overlapping as one group graduated while the other commenced studies. The first started back in March 2018 and graduated in May 2020. In total 66 Kaimahi enrolled with 46 successfully completing the 2-year Diploma in Whānau Ora local qualification. This signalled a 70% graduate rate of investment back into the Whānau Ora network.

Te Whānau O Waipareira not Key 2020 Changes: only believing in empowering • The delivery of the diploma whānau, we also tautoko our has been reduced from two kaimahi towards education years to one enabling greater NOHO MARAE – TUNOHOPU MARAE, OHINEMUTU, ROTORUA and knowledge. access for kaimahi, plus an increased contribution of qualified kaimahi throughout A new group of students began in March 2020 with the new one year format meaning they will complete Wai Tech, is our Private Training the Whānau Ora network. studies in December 2020. Due to COVID new methods of teaching and learning were introduced and adapted Establishment entity that delivers to easily by all. In this cohort there are ten Waipareira kaimahi enrolled and thriving. the New Zealand Diploma in • A renewed confidence from Whānau Ora. This diploma The Tertiary Education provides excellent educational Commission in Wai Tech to opportunities for our Waipareira deliver EFTS funded provision kaimahi to be recognised and in 2020. This is a significant validated for their mahi, skills step for the PTE as it prepares and experience for working with for its upcoming NZQA whānau in their communities. External Evaluation & Review in 2021 and future programme development. The Diploma is a NZQA accredited workforce development qualification endorsed by The Whānau Ora Commissioning Agency and is available not only to Waipareira staff, but also kaimahi from Whānau Ora partners right throughout Te Ika a Māui.

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Whānau Tahi Whānau Ora Whānau Tahi is a wholly owned • We extended our reach • We signed Te Runanga o Te The Whānau Ora Commissioning WOCA appreciates Te Whānau social enterprise that provides across the US, working closely Whānau (Whānau Apanui), Agency (WOCA) thank Te Whānau o Waipareira’s perseverance tools and services that enable with the Bureau of Indian who are the lead partner in the O Waipareira for their phenomenal during the COVID-19 pandemic organisations to implement their Affairs, under an agreement Eastern Bay of Plenty Whānau and unprecedented response and for continuing to navigate whānau ora vision. We do this by: to support six tribal nations Ora Collective. This take our during the COVID-19 pandemic. whānau towards brighter futures across America to implement Whānau Ora deployment to with increased confidence and 1. Removing communications an indigenous wellbeing policy over 95% of partners. COVID-19 hit Aotearoa hard and aspirations. barriers and increasing to better measure and report Waipareira staff immediately visibility for kamahi and on the outcomes they are • We extended our Socrates implemented a strategic plan to whānau achieving for their people. contract with the Ministry organise thousands of hygiene of Health by an additional and sanitisation packs for urgent 2. Cultivating whānau-driven We also continue to support 5 years for the provision of deployment around to our 80 outcomes and empowering Families First in Atlanta and the national information partners. individuals FHI 360 who have offices in the US and all around the world. service for use by all 3. Allowing providers to measure National Disability Services This level of urgency ensured impact (e.g. using our social • ·In Australia we continue Needs Assessment Service that even our most isolated and value impact analysis tool) to support QEC, Tweedle Coordination Centres (NASCs) vulnerable were supported with and Central Tas with our throughout New Zealand. much needed boxes of hygiene 4. Helping providers manage Connected Care and NZePS and food supplies. Waipareira their resources more products. • Due to COVID-19, we had an kaimahi and volunteers worked efficiently and effectively increase in the utilisation of seven days a week around the • ·We presented at the Asia our NZePS tool from 23% of clock to ensure these were always Whānau Tahi is also a major Pacific Integrated Care pharmacies in NZ to over 90% available and quickly dispatched. service provider to District Health Conference in Melbourne of pharmacies in NZ. Boards and the Ministry of Health, to show the importance of Te Whānau O Waipareira also set enabling the principles of whānau wholistic wrap around services • We developed a COVID-19 the benchmark high with rapid and ora via shared care plans in a that manage outcomes and response App that could accessible COVID-19 testing that clinical setting, offering tools that not outputs to create long- accurately monitor the was mimicked around Te Ika-a- support care for the elderly and term sustainable change for a deployment of Health and Māui to keep whānau safe. WOCA disabled, and management of community. Sanitation packs for our and our 80 partners continue to the Ministry of Health’s national whānau up and down the benefit from the ongoing support Merepeka Raukawa-Tait ePrescription service. • We deployed Whānau Tahi north island provided to us by all staff at Chair, Whānau Ora Commissioning Navigator to Te Tuinga Waipareira so we can navigate our Agency Board Highlights for 2019/2020 Whānau, a housing provider way to whānau to support and in Tauranga, which is the first keep them connected. • With the departure of Dr partner outside the Whānau Sandy Brown, we welcomed Ora Network to implement our Bradley Norman as our new solution. Chief Executive Officer.

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NUMA

The advocacy for urban Māori Lobbying efforts backed by They sought an urgent Waitangi “Redistributing power from the Media & Social Media UMA Broadcasting rights has been well served NUMA before the Prime Minister Tribunal hearing, claiming the State back to Māori as the only Engagement through several powerful and Ministers of the Crown government had breached the pathway for long-lasting change Providing a centralised COVID19 initiatives backed by a collective of combined with this national media Treaty of Waitangi by refusing to amongst families,” they said. Traditional media coverage of the Hub with timely ‘Updates for Māori rangatira aligned to NUMA from engagement has elevated the adequately and transparently fund NUMA kaupapa has attracted both in Aotearoa’ by experts as trusted Lady Tureiti Moxon and Dame around the motu. rights of our people even higher Whānau Ora. a breadth and depth of stories for sources of information was a key Iritana Whiwhirangi representing on the national radar. most of this reporting year that focus this year for Radio Waatea 2020 has been a year of greater Of the $20m extra funding the governance group from the has resulted in greater awareness and Waatea News. visibility and voicing the ‘self- Shining the light on inequity and Whānau Ora was promised, Māori Inquiry gave compelling by the collective and the Crown determining’ views of urban Māori. injustice using evidence from both approximately a quarter was evidence at the two day contextual The entity, owned by UMA and far stronger working media the Waitangi Tribunal jurisdiction received. The Prime Minister met hearing saying, “The horror of Broadcasting Limited is part NUMA has focussed on national relationships than ever before. and well researched findings of with the claimants and later the harm being done by Oranga owned by NUMA which has a 50% kōrero by securing a share of voice application was withdrawn. the Māori Inquiry into Oranga Tamariki to Māori babies and Social media coverage further shareholding alongside its other on key issues that matter. Tamariki has proven to be highly whānau can be stopped.” Report on Māori Inquiry evolved with created content to partner, the Manukau Urban Māori effective. specifically meet the needs of Authority. NUMA has publicly brought into into Oranga Tamariki The claim by NUMA made by Lady sight when Maori have been urban Māori that evolved NUMA’s Over the past six months NUMA Tureiti’s was on behalf of all Māori During lockdown the newsroom undermined and under resourced communications beyond relying has proactively been engaged as a By February ‘Ko te Wā Whakawhiti as well as Māori organisations with pivoted to broadcasting by the State and blocked from on only curated traditional media claimant in: – A Time for Change’ the Māori proven success in caring for Māori remotely from the whare of each exercising decision-making coverage for resharing on its social Inquiry into Oranga Tamariki whānau, mothers and babies. broadcaster which was a true test responsibility, as is our right under • Wai application against the platforms. report was presented at Waitangi of resilience. the Te Tiriti o Waitangi, the Treaty Whānau Ora Minister Our Chair is adamant that there before the Iwi Chairs Forum NUMA broadcast livestreams of Waitangi. already exists a highly effective an • Wai 2575 – Waitangi Tribunal with resounding and unanimous of Māori content called, ‘Māori alternative to Oranga Tamariki in Health Services and Outcomes support. Conversations’ which has reached Our concepts of mana motuhake ‘by Māori, for Māori, with Māori’ Inquiry hundreds of thousands of viewers. and tino rangatiratanga were It provided a “voice to the pain” approaches as a Treaty partner reported by mainstream media • Wai 2915 – Waitangi Tribunal experienced by whānau having with the Crown. and thousands of whānau have Urgent Inquiry into Oranga lived experience of child removal been reached as a result of Tamariki by the State, most of the time The Tribunal reconvenes on this an effective strategic external on an ex-parte or without notice Wai 2915 matter in October and communications progamme. Whānau Ora Claim basis. November. There have been regular In January Dame Naida Glavish, Waitangi Tribunal appearances by Chair Lady Tureiti Dame Tariana Turia, Lady Moxon and coverage of the NUMA Tureiti Moxon, Dame Iritana At the Waitangi Tribunal Urgent Tureiti Moxon kaupapa on all the mainstream Tāwhiwhirangi and Merepeka Inquiry into Oranga Tamariki Chair, National Urban Māori Authority and Māori television, radio, print Raukawa-Tait filed against the in July the rangatira witnesses and online media platforms. Minister of Whānau Ora due to a supporting the NUMA claim spoke lack of confidence. of self-determination.

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SOCIAL VALUE AOTEAROA

As the New Zealand Joint trainer. This is a significant boost Participating in joint conversations Member Network of Social to our capability and allows us with the impact community and Value International, Social Value to support our community by wider not-for-profit sector about Aotearoa (SVA) connects the delivering training with a New the impact of the pandemic and NZ impact community to the Zealand lens. sector-wide support activity. global platform for best practice. Innovating with online We work with our members to New Developments: technologies; this included better understand, measure Due in large part to our increased facilitating a webinar hosting the and communicate social impact, connectedness to Social Value CEO of Social Value International and we leverage the power of International, we were able to to give our New Zealand-based community and collaboration to begin offering assurance services members an opportunity to drive best practice. direct to the members of SVA. In engage with the international Key Achievements the outset this is in the form of the network. This webinar was Level One Associate Practitioner attended by a combination of Prior to the COVID-19 pandemic, certification, but we are exploring members and new contacts we were invited to recommend opportunities to further expand including organisations such a keynote speaker for the Social our assurance offerings. as Comet Auckland, Health HB, Value Matters Conference in - We developed new strategic Versity, AUT, Korowai and Plunket. Taipei. Awerangi Tamihere relationships with organisations spoke on behalf of the Whānau Drawing on established like Social Enterprise Auckland, Ora Commissioning Agency relationships with SVI and the allowing us to build our about the key steps WOCA has broader international communities community and to expand our taken to embed a social value to provide training alternatives reach to likeminded organisations ecosystem in NZ. This conference to the NZ member community. and companies. was an excellent opportunity to As we were unable to host an make useful connections in the COVID-19 Pivot in-person training, we maximised international impact community, our international connections to As a membership community, the and following this we were support members to access online onset of the COVID-19 pandemic approached by Social Value offerings of Social Return on required SVA to rethink several of Canada about speaking at the Investment training. our planned activities including 2019-20 conference. SROI practitioner training and We also further developed community meet ups. We relationships with likeminded redirected our support to the organisations such as International impact community by: Development Young Professionals Sharing useful resources in (IDYP), Ākina Foundation and collaboration with SVI and our Caresaver. own members, particularly New Zealand’s first accredited around online offerings, funding SROI Practitioner, Dr Sneha opportunities, and mental Jo Nicholson Lakhotia, has now completed her wellbeing. Director, Social Value Aotearoa certification to be an accredited

78 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 79 NGĀ TAHU O WAIPAREIRA OUR PARTNERS

HĀPAI TE HAUORA TAPUI number of issues around the 4 Funding system and have communities to flourish in Hāpai Te Hauora (Hāpai) continues Hāpai has completed three Te Kākano – National Prevention harms of smoking and what is been staunch advocates for environments like our tūpuna to be the most effective and years as the National SUDI and Minimisation of Gambling needed to achieve Smokefree 2025 its reform. Our mahi has been did historically, free of harmful relevant Māori public health Prevention Coordination Service Harm Public Health Workforce for Aotearoa. focussed on paving a way to tino products and lifestyles that many organisation in Aotearoa. Hāpai and were recently advised of the Development Service rangatiratanga for our hāpori experience the burden of today. now has five national contracts continuation of this contract will Research and Evaluation and equipping them with tools and three regional contracts, continue for a further three years. Hāpai continue to lead out the that will help them navigate these including a growing overarching The SUDI team’s response to the Public Health Workforce Service Hāpai Te Hauora have had an unprecedented times. research and evaluation service. COVID-19 pandemic focussed on to the workforce. The COVID-19 response for this included exciting and expansive year in the Hāpai delivers services for all the purchase of wahakura with Māori Public Health Leadership – rapidly innovating to ensure space of research and evaluation New Zealanders, with a focus an emphasis on providing these Tamaki Makaurau the workforce was adequately over this last 12 months, being on Māori as tangata whenua safe sleep beds and education successful in our very own Health supported. Fortunately, the PMGH Our Whānau Whānui Public and Pasifika as a key population resources. This has been shown Research Council Research Grant WFD team have spent several Health Collective continues group. Hāpai has long-standing to be critical during the COVID-19 exploring whānau experiences years developing online resources. to deliver Māori Public Health trusted working relationships lockdowns, as hapū māmā and of FASD. Our research unit COVID-19 specific responses. Leadership and Health Promotion with institutions, community their whānau faced additional continues to develop and build groups and local and central and unprecedented stressors across Tāmaki Makaurau. We Tātaihono – National Māori a robust research agenda that government. Hāpai prioritises impacting on access to services have seen the development and Mental Health and Addictions focuses our efforts on achieving partnerships with organisations and disruption to maternity implementation of 32 policies in Coordination Service and contributing to research that workplaces, schools, kohanga and that have an explicit commitment and perinatal care pathways. Te builds a body of knowledge and community organisations across to being good Treaty partners. In Whānau o Waipareira kaimahi Hāpai was approached to deliver evidence that supports achieving our 3 issue areas - nutrition and this reporting period Hāpai notes supported in the distribution of the National Coordination Service improved māori health outcomes. significant achievements across these to whānau they work with. for Māori Mental Health and physical activity, alcohol and other core kaupapa areas, in addition to addictions providers formulated Regional Portfolio drugs, and tobacco control. National Coordination Service rapidly innovating to provide an as a part of the psychosocial (NCS) for the Prevention and Update: We continued to grow our exemplary COVID-19 response for response to Mental Health and Minimisation of Gambling Harm community champions, with an kaimahi and whānau during the Addictions which have arisen due Prevention and Minimisation ongoing challenges imposed by additional 18 recruited across Hāpai continue to lead out all to COVID-19 in Aotearoa. of Gambling Harm – Tamaki the global pandemic. Tāmaki Makaurau who will act communications and activities on Makaurau National Tobacco Control as leaders of their own settings behalf of the Ministry of Health National Portfolio Advocacy Service including kura, kōhanga reo, to the workforce who deliver The Regional Prevention and Updates: Minimisation of Gambling Harm marae and workplaces, leading both Clinical and Public Health Hāpai Te Hauora are proud of their Service has been both proactive the change to enable Māori services to all population groups leadership in Tobacco Control over National SUDI (Sudden and responsive to the needs of Selah Hart (Māori, Pacific, Asian and General) 2019-2020 that included a record Unexpected Death in Infancy) our communities. We anticipated Chief Executive Officer throughout Aotearoa. number of media engagements Coordination Service the unsustainability of the Class across all platforms covering a

80 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 81 NGĀ RĪPOATA “FINANCIAL REPORTS” PENA PŪTEA 82 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 83 Te Whānau O Waipareira Trust Group SUMMARY STATEMENT OF FINANCIAL POSITION As at 30 June 2020 Summary Financial Statements 2020 2019 30 June 2020 CURRENT ASSETS $ $ The following are excerpts from the audited financial statements of the Te Whānau O Waipareira Trust Cash and cash equivalents 27,085,917 20,266,345 and Subsidiaries for the year ended 30 June 2020 which were authorised for issue on 25 September Receivables & prepayments 3,616,542 4,807,981 2020. An unmodified audit opinion was issued on the full financial statements on 28 September 2020. Construction and student fee protection bonds 2,975,924 3,027,419 These summary financial statements were authorised for issue on 25 September 2020 by the Board of Trustees. 33,678,383 28,101,745 NON-CURRENT ASSETS The full financial statements have been prepared in accordance with generally accepted accounting Property, Plant & Equipment 25,097,784 22,455,473 practice in New Zealand. They comply with Public Benefit Entity Standards (Not-For-Profit). The Te Intangible Assets 4,558,318 5,843,356 Whānau O Waipareira Trust is a not for profit public benefit entity. Investments 516,501 780,001 The summary financial statements do not include all the disclosures provided in the full financial Investments properties 1,495,652 1,495,652 statements and cannot be expected to provide as complete an understanding as provided by the full Investments in Associates 286,628 184,531 financial statements. A copy of these full financial statements is available from the registered office of 31,954,883 30,759,013 the Trust. TOTAL ASSETS 65,633,266 58,860,758 These summary financial statements are in compliance with PBE FRS 43: Summary Financial Statements, and the functional and presentation currency is New Zealand dollars. CURRENT LIABILITIES Accounts Payable 3,938,145 4,801,855 SUMMARY STATEMENT OF COMPREHENSIVE REVENUE AND EXPENSE Deferred Revenue 8,524,830 6,839,425 For the Year Ended 30 June 2020 Employee Entitlements 1,887,865 1,764,700 Bank loans 298,262 252,347 2020 2019 14,649,102 13,658,327 $ $ NON-CURRENT LIABILITIES Total revenue 56,047,058 53,433,599 Bank loans 2,018,933 2,342,626 Total expenses (50,992,402) (49,477,278) 2,018,933 2,342,626 Share of surplus/loss associate 102,097 (48,677) Surplus 5,156,753 3,907,644 NET ASSETS 48,965,231 42,859,805 Other comprehensive revenue and expense 948,672 50,000 Total comprehensive revenue and EQUITY expense for the year 6,105,426 3,957,644 Retained Earning 44,152,784 38,996,030 Assets Revaluation Reserve 4,812,448 3,863,775 48,965,231 42,859,805 SUMMARY STATEMENT STATEMENT OF CHANGES IN EQUITY For the Year Ended 30 June 2020

SUMMARY STATEMENT OF CASH FLOWS 2020 2019 For the Year Ended 30 June 2020 $ $ Equity at beginning of year 42,859,805 38,902,161 2020 2019 Surplus 5,156,753 3,907,644 $ $ Other comprehensive revenue and expense 948,672 50,000 Net cash flows from operating activities 9,194,090 6,536,592 Equity at end of year 48,965,231 42,859,805 Net cash flows from investing activities (2,148,235) (242,648) Net cash flows in financing activities (226,283) 584,481 Net increase in cash held 6,819,572 6,878,425

Cash at the beginning of the year 20,266,345 13,387,920 1 Cash at the end of the year 2 27,085,917 20,266,345

84 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 85

Responsibilities of the Trustees for the summary consolidated Independent Auditor’s Report Financial Statements The Trustees, on behalf of the group, are responsible for: the preparation and fair presentation of the summary consolidated financial statements in accordance with To the trustees of Te Whānau O Waipereira Trust — PBE FRS 43 Summary Financial Statements; and Report on the summary consolidated financial statements — implementing necessary internal control to enable the preparation of a summary consolidated set of financial statements that is correctly derived from the audited consolidated financial statements. Opinion In our opinion, the accompanying summary The accompanying summary consolidated financial consolidated financial statements of Te Whānau O statements comprises: Auditor’s Responsibilities for the summary consolidated Financial Waipereira Trust (the ‘trust’) and its subsidiaries — the summary consolidated statement of (together, the 'group') on pages 1 to 2: Statements financial position as at 30 June 2020; i. Has been correctly derived from the audited Our responsibility is to express an opinion on whether the summary consolidated financial statements are — the summary consolidated statements of consolidated financial statements for the year consistent, in all material respects, with (or are a fair summary of) the audited consolidated financial statements comprehensive revenue and expense, changes ended on that date; and based on our procedures, which were conducted in accordance with International Standard on Auditing (New in equity and cash flows for the year then Zealand) (ISA (NZ)) 810 (Revised), Engagements to Report on Summary Financial Statements. ii. Is a fair summary of the consolidated financial ended; and We expressed an unmodified audit opinion on the consolidated financial statements in our audit report dated 28 statements, in accordance with PBE FRS 43 — notes, including a summary of significant September 2020. Summary Financial Statements. accounting policies and other explanatory The summary consolidated financial statements do not contain all the disclosures required for a full set of information. consolidated financial statements under generally accepted accounting practice in New Zealand. Reading the summary consolidated financial statements, therefore, is not a substitute for reading the audited consolidated financial statements of the group.

Basis for opinion

We conducted our audit in accordance with International Standard on Auditing (New Zealand) (ISA (NZ)) 810 (Revised), Engagements to Report on Summary Financial Statements. KPMG Auckland We are independent of the group in accordance with Professional and Ethical Standard 1 International Code of Ethics for Assurance Practitioners (Including International Independence Standards) (New Zealand) issued by the 28 September 2020 New Zealand Auditing and Assurance Standards Board and the International Ethics Standards Board for

Accountants’ International Code of Ethics for Professional Accountants (including International Independence Standards) (‘IESBA Code’), and we have fulfilled our other ethical responsibilities in accordance with these requirements and the IESBA Code. Our firm has also provided other services to the group in relation to other assurance services. Subject to certain restrictions, partners and employees of our firm may also deal with the group on normal terms within the ordinary course of trading activities of the business of the group. These matters have not impaired our independence as auditor of the group. The firm has no other relationship with, or interest in, the group.

Use of this Independent Auditor’s Report

This report is made solely to the Trustees as a body. Our audit work has been undertaken so that we might state to the Trustees those matters we are required to state to them in the Independent Auditor’s Report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Trustees as a body for our audit work, this report, or any of the opinions we have formed.

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© 2020 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

86 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 87 88 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 89 E rongo, ki te tangi O te ngākau e kapa ana Mō te tira kua rere Ki te pae o ngā rangi Rangi runga, papa raro Tipu ana e ngā uri Pū te wai o Pareira Inuhia kia ora e

E te kura, e takoto I tō waka tapu ana Koe te huia, kua ngaro Mai te hunga, o te ora Rere runga, tiro raro Mahuetia i ō uri Ringihia ō roimata Mākū ai kia noa e

Kōtuku rere tahi Ki te toi o ngā rangi Rite ki a Rarohenga Kia rite kia mataora Pū ko te whānau ora Ara mai he tētē kura Kura nui, kura roa Whakamau kia ora e

E te hau kōrure ana Ki runga o te Huia Tini whetu ki te rangi Whiti nuku whiti rangi Ko taku koroingo Ko te iwi mōmoho MŌTEATEA Kōkiritia e Mana motuhake e E RONGO 90 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 TE WHĀNAU O WAIPAREIRA ANNUAL REPORT 2019 - 2020 91 HE MAIMAI AROHA

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