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CERTIFICATE Management system as per ISO 9001 : 2015 The Certification Body TOV NORD CERT GmbH hereby confirms as a result of the audit, assessment and certification decision according to ISO/IEC 17021-1 :2015, that the organization BH Telecom d.d. Sarajevo Franca Lehara 7 71000 Sarajevo Bosnia and Herzegovina with the locations according to the annex operates a management system in accordance with the requirements of ISO 9001 :2015 and will be assessed far conformity within the 3 year term of validity of the certificate. Scope Provision of telecommunication services over fixed and mobile networks Certificate Registration No. 44 100 081747 Valid from 2020-11-18 Audit Raport No. 10020576 Valid until 2023-11-17 lnitial certification 2008 v CatlaM;J� Certifcation Body Zagreb, 2020-11-18 at TOV NORD CERT GmbH TOV NORD CERT GmbH Langemarckstrar..e 20 45141 Essen www.tuev-nord-cert.com (�$DAkkS \,.� ,Deutsc;he ---...;: :::::,:::..-, Akkreditierungsstelle 1D-ZM-12007-0l-OO ANNEX to Certificate Registration No. 44 100 081747 ISO 9001 : 2015 BH Telecom d.d. Sarajevo Franca Lehara 7 bh•:• 71000 Sarajevo Bosnia and Herzegovina Scope Provision of telecommunication services over fixed and mobile networks Certificate Registration No. Location Certificate Registration No. Location 44 100 081747-001 Obala Kulina Bana 8 44 100 081747-002 Zmaja od Bosne 88 71000 Sarajevo 71000 Sarajevo Bosnia and Herzegovina Bosnia and Herzegovina 44 100 081747-003 Bulevar Meše Selimovića 18 44 100 081747-004 Branilaca Sarajeva 20/1 O 71000 Sarajevo 71000 Sarajevo Bosnia and Herzegovina Bosnia and Herzegovina 44 100 081747-005 Safvet Bega Bašagića bb 44 100 081747-006 Direkcija Sarajevo 71000 Sarajevo Zmaja od Bosne 88 Bosnia and Herzegovina 71000 Sarajevo Bosnia and Herzegovina 44 100 081747-007 Direkcija Tuzla 44 100 081747-008 Direkcija Zenica Aleja Alije lzetbegovića 29 Masarykova 46 75000 Tuzla 72000 Zenica Bosnia and Herzegovina Bosnia and Herzegovina 44 100 081747-009 Direkcija Travnik 44 100 081747-010 Direkcija Mostar Prnjavor 11 Maršala Tita bb 72270 Travnik 88000 Mostar Bosnia and Herzegovina Bosnia and Herzegovina 44 100 081747-011 Direkcija Bihać 44 100 081747-012 Direkcija Goražde Bosanska 5 Ferida Dizdarevića 77000 Bihać 73000 Goražde Bosnia and Herzegovina Bosnia and Herzegovina End of the List v Catla��Certifcation Body Zagreb, 2020-11-18 at TOV NORD CERT GmbH TOV NORD CERT GmbH Langemarckstral1e20 45141 Essen www.tuev-nord-cert.com Page 1 of 1 (af DAkkS -:: _,,, Deutsche Akkreditlerungsstelle D-ZM-12007-01-00 .

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2020 IZVJESTAJ O POSLOVANJU BH TELECOM 28 06 Kod Kuce.Cdr
ANNUAL REPORT REGARDING BUSINESS JUNI I JUNE 2021. Godišnji izvještaj 2020 Annual Report 1 2 Pismo dioničarima 6 Korporativni profil 17 Društvena odgovornost 24 Informacije za investitore 26 Poslovno okruženje 39 Inovacije u ponudi usluga i pristupu korisnicima 59 Korisnici usluga 60 Ekonomsko finansijsko poslovanje 60 Uticaj pandemije Covid 19 na poslovanje BH Telecoma u 2020. 61 Finansijski pokazatelji 62 Ostvareni prihodi 66 Ostvareni rashodi 69 Pregled uplaćenih javnih prihoda u 2020. 71 Zaposlenost i kadrovi 72 Realizacija investicijskih aktivnosti 2 Letter to shareholders 6 Corporative profile 17 Social responsibility 24 Information for investors 26 Business environment 39 Innovations in services offering and access to subscribers in 2020 59 Services customers 60 Economic financial operations 60 Influence of Covid 19 pandemic onto BH Telecom business in 2020 61 Financial indicators 62 Realized revenues 66 Realized expenses 69 Review of paid public revenues in 2020 71 Employment and personnel 72 Investment activities realization 2 Godišnji izvještaj 2020 Annual Report Godišnji izvještaj 2020 Annual Report 3 dipl.ing.saob. i kom. / M.Sc.tr. Generalni direktor General Manager Letter for shareholders Poštovani dioničari, Respected shareholders, Godina koja je iza nas bila je veoma izazovna i zahtjevna zbog ekonomskih i društvenih poremećaja koji su nastali uslijed The year which is behind us was quite challenging and demanding because of economic and social disorders arisen because of pandemije COVID-19. Međutim, odgovornim upravljanjem,
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