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2020 IZVJESTAJ O POSLOVANJU BH TELECOM 28 06 Kod Kuce.Cdr

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2020 IZVJESTAJ O POSLOVANJU BH TELECOM 28 06 Kod Kuce.Cdr ANNUAL REPORT REGARDING BUSINESS JUNI I JUNE 2021. Godišnji izvještaj 2020 Annual Report 1 2 Pismo dioničarima 6 Korporativni profil 17 Društvena odgovornost 24 Informacije za investitore 26 Poslovno okruženje 39 Inovacije u ponudi usluga i pristupu korisnicima 59 Korisnici usluga 60 Ekonomsko finansijsko poslovanje 60 Uticaj pandemije Covid 19 na poslovanje BH Telecoma u 2020. 61 Finansijski pokazatelji 62 Ostvareni prihodi 66 Ostvareni rashodi 69 Pregled uplaćenih javnih prihoda u 2020. 71 Zaposlenost i kadrovi 72 Realizacija investicijskih aktivnosti 2 Letter to shareholders 6 Corporative profile 17 Social responsibility 24 Information for investors 26 Business environment 39 Innovations in services offering and access to subscribers in 2020 59 Services customers 60 Economic financial operations 60 Influence of Covid 19 pandemic onto BH Telecom business in 2020 61 Financial indicators 62 Realized revenues 66 Realized expenses 69 Review of paid public revenues in 2020 71 Employment and personnel 72 Investment activities realization 2 Godišnji izvještaj 2020 Annual Report Godišnji izvještaj 2020 Annual Report 3 dipl.ing.saob. i kom. / M.Sc.tr. Generalni direktor General Manager Letter for shareholders Poštovani dioničari, Respected shareholders, Godina koja je iza nas bila je veoma izazovna i zahtjevna zbog ekonomskih i društvenih poremećaja koji su nastali uslijed The year which is behind us was quite challenging and demanding because of economic and social disorders arisen because of pandemije COVID-19. Međutim, odgovornim upravljanjem, stavljanjem korisnika na prvo mjesto, implementiranjem novih COVID-19 pandemic. However, with responsible managing, putting the customers onto the first place, by implementation of new tehnologija kao i donošenjem dobrih poslovnih odluka u novim uslovima koje je donijela pandemija COVID-19, uspjeli smo još technologies as well as by making good business decisions in this conditions being brought by COVID-19 pandemic, we have jednu godinu zaredom pokazati da smo svim snagama usredsređeni na našu viziju da osiguranjem vrhunskog korisničkog succeeded one year more show that we are with all our powers focused onto our vision that by enabling of top customers iskustva ostanemo prvi izbor na tržištu digitalnih rješenja i usluga i kontinuirano doprinosimo razvoju savremenog i boljeg društva experience we stay te first choice within the market of digital solutions and services and that we continually contribute to the u Bosni i Hercegovini. development of contemporary and better society in Bosnia and Herzegovina. Početkom pandemije svoje aktivnosti smo fokusirali na zaštitu zdravlja zaposlenika i korisnika te se dodatno angažirali na At the beginning of the pandemic we fave focused our activities onto our employees and customers health protection so we were osiguravanju kontinuiteta servisa BH Telecoma koji su u stanju prirodne nesreće morali biti na najvišem nivou. S ciljem ublažavanja additionally engaged onto BH Telecom services continuity providing which during the natural disaster conditions had to be at the posljedica pandemije BH Telecom je korisnicima već u martu 2020. stavio na raspolaganje nove digitalne servise: mobilnu highest level. Aiming pandemic consequences reduction, BH Telecom had alread in March 2020 made available new digital aplikaciju Moj BH Telecom, digitalne kanale za dopunu kredita, e-račun i mobilno plaćanje računa, a sve kako bi se korisnicima services: mobile application Moj BH Telecom, digital channels for cards charging, e-account and mobile bills payment, all of that to olakšalo poštivanje mjera koje su donosili krizni štabovi. Također, radi korisnika je uspostavljen i Digitalni šalter, Digitalni asistent, make customers easier respect of the measures which crisis headquarters had made. Also, because of the customers Digital te omogućeno besplatno korištenje alata za poslovne korisnike (Microsoft® Teams™, Microsoft® Office 365™, CISCO Webex), te counter, Digital assistent, and enabled free of charge usage of tools for business customers (Microsoft® Teams ™, Microsoft® Office Cloud usluga BH Telecoma, kao i druge usluga koje je BH Telecom kreirao ili korisnicima dao na besplatno korištenje zbog 365™, CISCO Webex), and Cloud services of BH Telecom, as well as the other services which BH Telecom has created or has given to nepovoljnih epidemioloških uslova. its customers free of charge usage beacuase of unfavaourable epidemic conditions. BH Telecom je sa početkom pandemije u BiH sve svoje tehnološke kapacitete stavio na raspolaganje obrazovnim institucijama i BH Telecom had made available all its technological capacities at the beginning of pandemic to each educational institutions and omogućio besplatno distribuiranje obrazovnih video-materijala putem IPTV platforme i Enterprise Clouda. Također je, u svrhu enabled free of charge distribution of educational video-materials via IPTV platform and Enterprise Cloud. It had also provided free osiguranja kontinuiteta online obrazovnog procesa, za oko 4.000 učenika širom Bosne i Hercegovine obezbijedio besplatan of charge access to Internet, for the purposes of continuity of online educational process, for 4.000 pupils across Bosnia and pristup internetu za praćenje online nastave, a u saradnji sa partnerima i učenicima osigurao potrebnu računarsku opremu i to 320 Herzegovina, in cooperation with its partners and pupils the one had provided special needed computers equipment of 320 tablets tableta i 20 laptopa. and 20 laptops. BH Telecom je i u 2020. godini nastavio društveno odgovorno poslovanje kroz donacije neprofitnim organizacijama i podržavanje BH Telecom has continued social activities within 2020 as well via donations to unprofitable organisations and support of sport, sportskih, kulturnih, humanitarnih i drugih manifestacija putem sponzorskih aranžmana, ali i ulaganjem u projekte obrazovanja i cultural, humanitarian and the other manifestations through sponsorship arrangements, but through investment into rojects of nauke, te druge projekte koji su značajni za razvoj bh. društva. Pored svih izazova koje je donijela pandemija COVID-19, te uslova education amd science as well, and the other projects which were important for the development of BH society. Besides all izražene konkurentske utakmice, ni u 2020. godini nismo mijenjali naš kurs. Kroz investiciona ulaganja u fiksnu i mobilnu mrežu, te challanges which the pandenic COVID -19 had brought,and the conditions of emphasized competition match, we did not change digitalnu transformaciju, nastavili smo restrukturirati i razvijati naše poslovanje ulaskom u nove poslovne niše, kreiranjem novih our direction either. By investments into fixed and mobile network, and digital transformation we added to restructure and develop poslovnih modela i širenjem portfolija naših usluga, a sve s ciljem zadovoljenja potreba naših korisnika i istovremeno povećanja our business by entry into new business niches, creating new business models and expansion of our services portfolios, and all of njihovog zadovoljstva. Dokaz tome je 2 miliona zadovoljnih korisnika naših usluga, kao i ostvarena bruto dobit koja u 2020. godini that aiming our customers needs satisfaction and at the same time by increasing of their satisfaction as well. The proof for that is 2 iznosi 52 miliona KM. I u narednom periodu, s ciljem povećanja korisničke baze, kao i zadovoljstva korisnika, nastaviti ćemo kreirati millions of satisfied customers of our services, as well as realized gross profit which for 2020 is amounting 52 millions KM. Within nove poslovne modele, te ulagati značajna finansijska sredstva u izgradnju savremenih pristupnih mreža, baznih stanica, kao i u next period as well, aiminh the increase of customers base, as well as customers satisfaction, we will continue to create new unapređenje postojećih telekomunikacionih sistema. Navedeno će imati pozitivan utjecaj na domaću privredu kroz angažman business models, and invest significant financial means into building of contemporary access networks, base stations, as well as domaćih kompanija na realizaciji predviđenih investicija. into the improvement of existing telecommunications systems. Above mentioned is to have positive influence onto domestic econom through engagement of domestic companies in predicted investments realization. Također, bitno je istači da smo pokrenuli i aktivnosti koje, između ostalog, uključuju izgradnju platforme za content, platforme za start-up projekte, kao i aktivnosti na ostvarivanju saradnje sa svjetski priznatim IT kompanijama i domaćim IT kompanijama sa Also, it is important to emphasize that we moved the activities as well, which are including building of platform for content, kojima planiramo zajednički kreirati najsofisticiranija rješenja za tržište u BiH i izvan BiH. Na kraju, zahvaljujem se svim našim platform for start-up projects, as well as the activities for cooperation realization with world known IT companies and domestic IT radnicima, korisnicima, partnerima, dobavljačima, članovima Uprave i Nadzornog odbora te posebno dioničarima na ukazanom companies we plan to create the most sophisticated solutions with for the market within B&H and out of B&H. At the end, I thank to povjerenju. all our workers, customers, partners, suppliers, Managing and Supervising Board members and especially to the shareholders for indicated trust. 4 Godišnji izvještaj 2020 Annual Report Godišnji izvještaj 2020 Annual Report 5 PRIHOD OD MOJA TV REVENUE OF MOJA TV 84,6 87,2 99,1 98,7 MKM KPSR* +8% mill KM +14% Prihod od Moja
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