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Osnovni Podaci O Kompaniji Osnovni podaci o kompaniji Naziv kompanije: BH Telecom d.d. Sarajevo Adresa: Franca Lehara 7, 71000 Sarajevo Država: Bosna i Hercegovina Generalni direktor: Mirsad Zaimović E-mail:[email protected] Tel: + 387 33 255 150 Fax: + 387 33 221 111 Kontakt: Nadja Lutvikadić-Fočo Pozicija: Šef Odjela za korporativne komunikacije e-mail: [email protected] tel:+ 387 33 256 011 fax: + 387 33 221 111 Broj zaposlenih: 3.375 Član UNGC: od 2010. godine Kratak opis djelatnosti BH Telecom d.d. Sarajevo je privredno društvo organizovano kao dioničko društvo koje samostalno obavlja privrednu djelatnost na telekomunikacijskom tržištu. BH Telecom d.d. pruža telekomunikacijske usluge na cijelom prostoru Bosne i Hercegovine korištenjem savremenih tehnologija, uz poštivanje međunarodnih i domaćih standarda, propisa i normi, a u cilju razvoja informatičkog društva. BH Telecom nudi vrlo široku lepezu od preko 1.000 usluga, servisa i komunikacijskih rješenja u oblasti fiksne i mobilne telefonije te prijenosa podataka, a u sklopu svojih podbrandova BH Line i BH Mobile. BH Telecom d.d. Sarajevo - UNGC Izvještaj o napretku za 2016. godinu 2 Izjava o kontinuiranoj podršci Globalnom sporazumu BH Telecom d.d. Sarajevo izražava kontinuiranu podršku principima UN Global Compacta iz oblasti ljudskih prava, rada, zaštite okoline i antikoruptivnog djelovanja. Korporativna društvena odgovornost u potpunosti je integrirana u dugoročnu strategiju BH Telecoma. Naša poslovna politika i djelovanje uključuje svih 10 principa Global Compacta, a menadžment kompanije podržava provedbu i stalno poboljšanje aktivnosti vlastite prakse u području društvene odgovornosti na svim razinama organizacije. Članstvo u Global Compact-u Ujedinjenih naroda predstavlja naše otvoreno opredjeljenje za implementaciju, provođenje i promociju deset univerzalnih UNGC principa prema našim ciljnim grupama, čvrsto se zalažući za poštivanje istih u budućnosti. Generalni direktor Mirsad Zaimović BH Telecom d.d. Sarajevo - UNGC Izvještaj o napretku za 2016. godinu Page 3 10 principa UN Global Compacta Ljudska prava Princip 1 - Preduzeća trebaju podržati i poštovati međunarodno definisana ljudska prava Princip 2 - Osigurati da preduzeće ni na koji način ne učestvuju u kršenju ljudskih prava Radna prava Princip 3 – Kompanije moraju podržati slobodu udruživanja i prepoznati pravo kolektivnog pregovaranja Princip 4 - Eliminisati sve oblike prisilnog i prinudnog rada Princip 5 - Zabraniti rad djece Princip 6 - Eliminisati diskriminaciju pri zapošljavanju i na poslu Zaštita okoliša Princip 7 - Preduzeća trebaju podržati obziran pristup izazovima zaštite životne okoline Princip 8 - Poduzeti inicijative za promociju veće odgovornosti prema okolini Princip 9 - Ohrabriti razvoj i korištenje tehnologija koje ne ugrožavaju i štite okolinu Borba protiv korupcije Princip 10 - Preduzeća se trebaju boriti protiv korupcije u svim njenim oblicima,uključujući iznuđivanje i potkupljivanje. BH Telecom d.d. Sarajevo - UNGC Izvještaj o napretku za 2016. godinu 4 Princip 1 - Preduzeća trebaju podržati i poštovati međunarodno definisana ljudska prava Princip 2 - Osigurati da preduzeće ni na koji način ne učestvuje u kršenju ljudskih prava Naše opredjeljenje ili politika BH Telecom d.d. Sarajevo je poslovnom politikom usmjeren na poštivanje i provođenje međunarodno definisanih ljudskih prava, vodeći računa da kompanija ni na koji način ne učestvuje u kršenju istih. Zakon o radu, koji u potpunosti poštuje BH Telecom, podrazumijeva prihvatanje principa i standarda međunarodnih konvencija i ugovora o radu (14 konvencija MOR-a), uvažavanje i poštovanje autonomnosti kolektivnog ugovaranja između sindikata kao najšire organizacije zaposlenika i udruženja poslodavaca, kao predstavnika poslodavaca, donošenje pravilnika o radu i zaključivanje pojedinačnog ugovora o radu između poslodavaca i zaposlenika. Praksa Pravilnik o radu BH Telecom-a je u potpunosti usklađen sa Zakonom o radu. Načelo jednake plaće za rad jednake vrijednosti primjenjeno je u cijeloj organizaciji. BH Telecom d.d. Sarajevo ne dopušta diskriminaciju ili uznemiravanje zaposlenika zbog spola, rase, vjerske, nacionalne ili političke pripadnosti, tjelesnih nedostataka, dobi, obiteljskog statusa, osobnih karakteristika ili uvjerenja. U julu 2005. godine BH Telecom d.d. Sarajevo je usvojio Etički kodeks čime je utvrdio vrijednosti i pravila ponašanja koja su obavezujuća za sve zaposlenike Društva, uključujući i pojedince i zastupnike koje Društvo imenuje za obavljanje određenih aktivnosti, članove Nadzornog odbora, Odbora za reviziju i direktora Odjela za internu reviziju, te sva pravna lica ili pojedince koji neposredno ili posredno posjeduju najmanje 10% ukupne sume glasačkih prava. Svako kršenje odredaba Etičkog kodeksa rezultira obaveznim pokretanjem disciplinskog postupka, u skladu sa Pravilnikom o disciplinskom postupku BH Telecom d.d. Sarajevo. BH Telecom d.d. Sarajevo usmjeren je na promociju ljudskih prava šire zajednice posredstvom sponzorskih aranžmana, kao i donacija za koje se na godišnjem planu izdvaja 1% od ukupne dobiti kompanije. Značajna podrška se daje osobama s posebnim potrebama što uključuje podršku svih aktivnosti socijalnog i humanitarnog karaktera. Podrška se ostvaruje posredstvom finansijske pomoći ili zapošljavanjem osoba sa posebnim potrebama, kao i kroz stimuliranje integracije osoba sa posebnim potrebama u društvo. Rezultati U BH Telecom-u d.d. Sarajevo nije zabilježena niti jedna prijava za diskriminaciju ili uznemiravanje zaposlenika zbog spola, rase, vjerske, nacionalne ili političke pripadnosti, tjelesnih nedostataka, dobi, obiteljskog statusa, osobnih karakteristika ili uvjerenja. Nije zabilježeno kršenje odredbi Etičkog kodeksa kojim su utvrđena vrijednosti i pravila ponašanja zaposlenika kompanije, pojedinaca i zastupnika koje kompanija imenuje za obavljanje određene djelatnosti. Svi uposlenici su upoznati sa pravima i odgovornostima koja proističu iz njihovog radnog odnosa. BH Telecom d.d. Sarajevo - UNGC Izvještaj o napretku za 2016. godinu Page 5 Redovno se provodi istraživanje zadovoljstva zaposlenika na osnovu kojih se poduzimaju dalje aktivnosti u kompaniji. BH Telecom kontinuirano prati rad svojih podugovarača vodeći računa da njihov rad ne uključuje diskriminaciju ili uznemiravanje zaposlenika zbog spola, rase, vjerske, nacionalne ili političke pripadnosti, tjelesnih nedostataka, dobi, obiteljskog statusa, osobnih karakteristika ili uvjerenja. U BH Telecomu su uposlene 223 osobe sa invaliditetom. BH Telecom u svojoj ponudi nudi usluge namijenjene posebnim kategorijama: invalidima, slijepim i slabovidnim licima, socijalnim kategorijama i studentima. BH Telecom d.d. Sarajevo - UNGC Izvještaj o napretku za 2016. godinu 6 Princip 3 – Kompanije moraju podržati slobodu udruživanja i prepoznati pravo kolektivnog pregovaranja Princip 4 - Eliminisati sve oblike prisilnog i prinudnog rada Princip 5 - Zabraniti rad djece Princip 6 - Eliminisati diskriminaciju pri zapošljavanju i na poslu. Naše opredjeljenje ili politika BH Telecom d.d. Sarajevo posluje uz poštivanje Ustava i svih pozitivnih zakonskih propisa koji zabranjuju prisilni ili prinudni rad. Kompanija obezbjeđuje kvalitetne uslove za rad svojih zaposlenika, odgovarajuću zaštitu na radu kao i osposobljavanje zaposlenika za rad na način da osigura zaštitu života i zdravlja. Pri upravljanju ljudskim resursima i donošenju drugih relevantnih poslovnih odluka poštuju se načela jednakopravnosti i ujednačenih kriterija. Praksa Sloboda udruživanja i kolektivnog pregovaranja dostupna je svakom zaposleniku BH Telecoma d.d. Sarajevo. Zaposlenici BH Telecoma d.d. Sarajevo su uglavnom i članovi sindikata osnovne organizacije Saveza samostalnih sindikata BiH, organizovani po regionalnim područjima. Kompanija dobro sarađuje sa socijalnim partnerima, sindikatima i predstavnicima radnika u radničkim institucijama. BH Telecom d.d Sarajevo podstiče obrazovanje, osposobljavanje i usavršavanje svojih zaposlenika u skladu sa potrebama rada i njihovim sposobnostima, naročito prilikom tehnoloških i organizacijskih promjena, osiguravajući zaposleniku vrednovanje rada, znanja, razvoj i napredovanje što doprinosi njihovom ukupnom zadovoljstvu. Pri zapošljavanju se promovira pošten odnos prema svima bez obzira na spol, vjeru, rasu, nacionalnu ili političku pripadnosti, dob, obiteljski status, osobne karakteristike, uvjerenje ili invaliditet. Zakonom i Pravilnikom o radu je zabranjena diskriminacija kandidata po bilo kom osnovu. BH Telecom d.d. Sarajevo posluje uz poštivanje pozitivnih zakonskih propisa koji zabranjuju rad maloljetnika na teškim fizičkim poslovima i ostalim poslovima koji bi mogli da utiču na njihov život, zdravlje, razvoj i moral. Pravilnikom o zaštiti na radu uređena su prava i obaveze zaposlenika BH Telecoma u pogledu obezbjeđenja i provođenja mjera zaštite na radu i aktivnosti usmjerenih na stvaranje uslova koji obezbjeđuju sigurnost na radu, sprečavanje i otklanjanje opasnosti i štetnosti koje mogu prouzrokovati povrede na radu. Rezultati Zaposlenicima BH Telecoma d.d. Sarajevo je omogućeno udruživanje posredstvom Sindikata BH Telecoma, kao člana Saveza samostalnih sindikata BiH. Svaki zaposlenik je angažovan na osnovu odgovarajućeg ugovora o radu, te upoznat sa opisom poslova i uslovima rada. BH Telecom d.d. Sarajevo - UNGC Izvještaj o napretku za 2016. godinu Page 7 Svim zaposlenicima BH Telecoma d.d Sarajevo je omogućeno dodatno obrazovanje, osposobljavanje i usavršavanje za rad u skladu sa potrebama rada i njihovim sposobnostima. Osnovne plaće
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