CERTIFICATE Management system as per ISO 9001 : 2015 The Certification Body TOV NORD CERT GmbH hereby confirms as a result of the audit, assessment and certification decision according to ISO/IEC 17021-1 :2015, that the organization BH Telecom d.d. Sarajevo Franca Lehara 7 71000 Sarajevo Bosnia and Herzegovina with the locations according to the annex operates a management system in accordance with the requirements of ISO 9001 :2015 and will be assessed far conformity within the 3 year term of validity of the certificate. Scope Provision of telecommunication services over fixed and mobile networks Certificate Registration No. 44 100 081747 Valid from 2020-11-18 Audit Raport No. 10020576 Valid until 2023-11-17 lnitial certification 2008 v CatlaM;J� Certifcation Body Zagreb, 2020-11-18 at TOV NORD CERT GmbH TOV NORD CERT GmbH Langemarckstrar..e 20 45141 Essen www.tuev-nord-cert.com (�$DAkkS \,.� ,Deutsc;he ---...;: :::::,:::..-, Akkreditierungsstelle 1D-ZM-12007-0l-OO ANNEX to Certificate Registration No. 44 100 081747 ISO 9001 : 2015 BH Telecom d.d. Sarajevo Franca Lehara 7 bh•:• 71000 Sarajevo Bosnia and Herzegovina Scope Provision of telecommunication services over fixed and mobile networks Certificate Registration No. Location Certificate Registration No. Location 44 100 081747-001 Obala Kulina Bana 8 44 100 081747-002 Zmaja od Bosne 88 71000 Sarajevo 71000 Sarajevo Bosnia and Herzegovina Bosnia and Herzegovina 44 100 081747-003 Bulevar Meše Selimovića 18 44 100 081747-004 Branilaca Sarajeva 20/1 O 71000 Sarajevo 71000 Sarajevo Bosnia and Herzegovina Bosnia and Herzegovina 44 100 081747-005 Safvet Bega Bašagića bb 44 100 081747-006 Direkcija Sarajevo 71000 Sarajevo Zmaja od Bosne 88 Bosnia and Herzegovina 71000 Sarajevo Bosnia and Herzegovina 44 100 081747-007 Direkcija Tuzla 44 100 081747-008 Direkcija Zenica Aleja Alije lzetbegovića 29 Masarykova 46 75000 Tuzla 72000 Zenica Bosnia and Herzegovina Bosnia and Herzegovina 44 100 081747-009 Direkcija Travnik 44 100 081747-010 Direkcija Mostar Prnjavor 11 Maršala Tita bb 72270 Travnik 88000 Mostar Bosnia and Herzegovina Bosnia and Herzegovina 44 100 081747-011 Direkcija Bihać 44 100 081747-012 Direkcija Goražde Bosanska 5 Ferida Dizdarevića 77000 Bihać 73000 Goražde Bosnia and Herzegovina Bosnia and Herzegovina End of the List v Catla��Certifcation Body Zagreb, 2020-11-18 at TOV NORD CERT GmbH TOV NORD CERT GmbH Langemarckstral1e20 45141 Essen www.tuev-nord-cert.com Page 1 of 1 (af DAkkS -:: _,,, Deutsche Akkreditlerungsstelle D-ZM-12007-01-00 .